Reviews of Moses BMW (Car Concessionaire)

2001 Maccorkle Ave, St Albans, WV 25177, United States Located in: Moses Ford Inc

Average Rating:

DESCRIPTION

We have the reviews of real people like you who use the services and products of Moses BMW (Car Concessionaire) around West Virginia area.

Nowadays the business gets a rating of 4.7 stars over 5 and this rating was based on 240 reviews.

You may have noticed that it reaches an opinions average is nearly the best one, and it's based on a high number of reviews, so we can conclude that the rating is very faithful. If there are many people who bothered to value when they are pleased with the business, is that it works.

You know that we do not usually bother to set reviews when these are good and we usually do it only if we've had a problem or issue...

This Car Concessionaire belongs to the category of BMW dealer.

Where is Moses BMW?

REVIEWS OF Moses BMW IN West Virginia

D Landeerres

Felt the staff was somewhat racist and unwilling to compromise. Went to out of state dealer and was very happy with my experience and my new car. I've learned since that many local BMW buyers/ owners don't shop Moses. I understand why. Not interested in visiting the dealership ever again. Nor and I interested in having a useless phone conversation. I am not alone in my opinion of Moses.

Brooke Penny

Was very nervous about purchasing a car, but my saleswoman, Ashley Penny, made the experience very easy and a lot less stressful than i expected. I will always go to her when needing a new car!!

Hollie Cochran

Highly Recommend Moses BMW in St. Albans! Excellent experience, fourth BMW vehicle that I have bought from Moses. Always kind, hospitable, and possesses a great depth of knowledge in regard to leasing and information about each vehicle. They are able to give a quote almost instantly which is far better than competitors. They always keep the line of communication open and are more than willing to help. I’m very pleased with my purchase and the assistance that I received from Andrew Hager, who has assisted me with all of my vehicles.

Rick Midkiff

This is our first BMW and our first purchase from Moses. We are so pleased with our choice of both. Everyone at Moses was great and exceeded our expectations. Special thanks to Corey and Andrew for a great buying experience.

Marycat Flath

BMW Moses in St. Albans is awesome! Our buying experience was phenomenal! Thank you Andrew and James and Megan! We appreciate your kindness and careful consideration! I absolutely LOVE my new 428i red convertible. God truly blessed me! Keep shining always! I’ll be back to see you annually.

Steve Fisher

Best car purchase experience yet! Friendly, courteous and no arm twisting. They have two vehicles ready for us to drive, gave us time and space to consider alternatives and then quoted a very good price compared to dealers in 3 other larger cities.

David Thompson

Very pleasant buying experience. Informative, helpful and courteous. Professional in all aspects. Thanks Zack for facilitating a great deal. I really love the new 428i.

Donna Hastings

Absolutely the best car buying experience! The staff, Aaron Casto and Corey Waybright, were knowledgeable, friendly, and helpful, and the car is incredible. I'm looking forward to servicing my car with the Steve Moses BMW Dealership and to driving my new BMW!

Brian D. Stone [Ideal Distributing, Inc.]

I have been a customer for over ten years - you won’t be disappointed. Be sure to ask for Andrew !

Amy Monday

Great buying experience! Aaron was very knowledgeable about all aspects in our buying experience. He made everything smooth and easy. Trey was also very helpful in demoing the technology details. Very pleased!

Eric McComas

Smooth car buying experience with knowledgeable, friendly staff.

jonathan powell

Service and efficency of the staff was incredible. We felt like we were listened to and not pushed into making a decision, and felt we got outstanding value. Cars were immaculate! We live out of state and would certainly have no qualms about coming back to any Moses dealership after our experience; we will buy all our cars from them moving forward.

Amanda White

My salesman's name is James Hodges and he has been absolutely PHENOMENAL! This guy has gone above and beyond to take care of a few minor issues with my (used) purchase and I will absolutely make my next one with him, as well as recommend him to anyone that may be looking to buy a new/used vehicle. Could not have asked for a better experience with my first BMW purchase!

Salena Boggs

BMW always provides excellent quality service.. I bought a new vehicle today and my sales associate Andrew H was very friendly and helpful. My experience wasn't even stressful which normally buying a car is. They worked with me and I'm very thankful!

Dave Lovejoy

My wife and I just purchased a used 2014 BMW 428i yesterday from Moses BMW. We were blown away by the outstanding customer services. It was the most pleasant car buying experience we have ever encountered. The car salesmen (Shane) and the product specialist (Trey) was absolutely wonderful. They went above and beyond to take care of us. We will be buying there again. As far as we’re concerned we won’t buy anywhere else now. They just gained two lifetime customers.

Carla Casto

Aaron Is awesome

Anesthesia Mom

I can’t say enough Nice things about my car buying experience at Moses BMW. We found a car online and worked out all the details via email. We drove from out of state and our car buying experience was by far the best we have ever had. Thanks to Meghan, Trey, Chris & Andrew for excellent and professional care. Wouldn’t hesitate to buy another car from Moses.

Penny Preece

Sales team were amazing. Going above and beyond to meet and exceed my expectations. Very knowledgeable of product. Will do business with again on future.

tylerscott95

Shane did a great job, was nice and helpful

Tom Van Winkle

I recently had a breakdown on a weekend trip. Contacted Moses BMW and from the start these people gave FIRST CLASS assistance. The appointment associate provided transport information and connected me with the service manager. Upon arrival James Hodges (service manager) got me quickly into the facility and had my problem diagnosed. I approved the work and within a few hours I was able to resume my trip. This was an emergency situation, not at all a planned or scheduled appointment. This team of people from the appointment scheduler, technician and Service Manager (James Hodges) took my emergency and skillfully returned me to my trip. I too am an associate with another BMW dealership. The only dealership that won the BMW Center Of Excellence Award 12 years running. James and his team at Moses BMW demonstrated that kind of Award winning Customer Service. Thank you to James and his Team Tom Van Winkle Charlotte, NC

Beth Custer

Ashley Penny and Raymond are awesome! Thank you so much for helping me! I will diffently recommend you all!

Wayne Lively

Andrew Hager has always been my go to guy for BMW's simply because he is fair, he is honest, and he is very knowledgeable about his products... He is very professional yet his demeanor is very pleasant and approachable... I have purchased three BMWs from him and when I am ready I will purchase my fourth one from him

Lee Cage

I visited this BMW dealership for the first and last time. I had to use the restroom while I was there and it was disgusting. You’d think it would be more well kept being it’s a high end car dealership. The men’s restroom door was horrid (stained and wore down to the wood) the urinal almost made me vomit (literally had a crusty, aged and orange urine stream down the front). The exhaust fan was rusting. Take better care of your facilities! If you can have a fancy sink, make sure the rest of the restroom is nice as well. Oh! Also, how about a working vending machine? The coffee machine was out of order and so were the vending machines. “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” -Steve Jobs That’s a fantastic quote. However, luxury car clients DO expect excellence—it is what it is. All in all, take a little more pride in your BMW facilities. All of the dusty merchandise is pretty tempting to buy too!

Krista Piercy

Aaron Casto is the absolute best. He went over and beyond to get us the exact car we wanted for our daughters 16th birthday. From text to emails we spoke daily about the vehicles available. Thank you Aaron.

brokercrw

Great experience

melissa workman

Moses made buying a new SUV such an easy process!! Quick, easy and pleasant! Highly recommend them, we will definitely be back!!

CHRISTA Kenney

We bought our first BMW in 2003, we just purchased our fourth and it is amazing !! The staff worked diligently and effectively with us to make purchasing our new vehicle like a day at the spa. We will continue to maintain our close relationship with Moses St. Albans, especially, with Meghan who always manages to come over say hello and give a hug. The personal touch with a business is what matters and Meghan Moses makes that happen. Thank you! Christa J. Kenney/ Jana L. Tolliver

errington thompson

Great service. Friendly people.

Niki Kurten

Fantastic experience at Moses! Everyone was fantastic to work with. Not only did I purchase a vehicle I love, I received outstanding service.

Travis Cook

Awesome experience working with Corey at Moses BMW. Friendly and very helpful throughout the entire process with an open-book style of business which I find very respectable. Couldn’t be a happier customer, and highly recommend Corey. Will be back in a few years for my next BMW!

Neal Rugel

This was our first time dealing on a BMW. We showed up just before closing on a Saturday, and they would not let us go home without an overnight test drive. Every interaction we had was above and beyond everything we expected and have experienced in past car deals. They made this investment a very pleasurable experience, we will definitely be returning when it is time to trade.

Jason Stewart

Great sales team. Shane was very helpful and knowledgeable.

Maggie Benedette

I have owned a 99 M3 for ten years. Throughout that time, I have learned that if your car demands certain specs, it's far easier to do it yourself than fix the mess someone else leaves behind. I am excruciatingly picky about who else can touch my car as I am fed up dealing with the consequences--cross threaded lugs nuts to over tightened housings leading to failure when you need performance. That being said, last fall my ignition switch failed and I needed to trailer her into a dealership capable of doing the repair correctly. I was impressed with the courtesy of ALL of Moses' staff. Not once was my diagnosis questioned, as is the norm since I'm a woman. Everyone I dealt with was lovely. I was able to trailer my car in late and pick her up around the demands of my school schedule. The work was performed without flaw. The shop foreman was kind enough to give me his "top 5" thoughts on her as well. Frankly, I cannot recommend their service department enough. Every DIY person has to have a shop backup as there are always a few tricky things that cannot be done at home (M3 alignment, ignition switches, etc). From the front desk to the service guys, they've got it right.

Gail Bellamy

AARON is a wonderful salesman who worked with us to purchase our CPO 328xi. It was a very good experience we would recommend him to friends.

Tillman Adkins

As always, Moses BMW did an outstanding job in all aspects of the purchase of our new car. Both sales and service always surpass my expectations. My family and our businesses will always continue to purchase vehicles from this dealership.

Michael Fiore

I have purchased 3 vehicles from Moses BMW. Arron has always been fair and a pleasure to work with.

James Hannah

Ashley and Cliff are awesome

Emily E. Thompson

Wonderful place to purchase a vehicle. The sales team is exceptional and the service is excellent. Have purchased 3 vehicles from these fellas and have had a spectacular experience each time. They really go above and beyond to put me in the car I want. Special thanks to Aaron, Corey, and Trey for making this last purchase the best yet.

Emma Busse

Buying a car at Moses BMW was hands down the best car buying experience I have had to date. As a young car buyer, I really appreciated that all of the salesmen spoke directly to me instead of deferring to my dad who was with me for the initial test drive. My first interaction on the lot was with a "genius" who really set the tone for a different car buying experience -- his goal was truly to explain the features of various cars and to let the BMW speak for itself. Walking on a car lot and having all of my questions answered honestly and quickly was a welcomed change of pace from previous dealerships I have worked with. Several members of the Moses team, including Meghan Moses, the head of the certified pre-owned team, the BMW genius, and a member of the financing team walked me through each of the add on packages and gave honest feedback on their own products. I've never purchased any of the "add-on" products that are offered with a car, but with their honesty about the value of certain options compared to others, I happily chose a few additional services. I look forward to working with Moses for years to come, and I highly encourage anyone looking for a new or used car to include one of the Moses family dealerships in your search!

Dell Smith

This dealership is top notch! Aaron Casto went above and beyond to find us a replacement vehicle after an unfortunate accident in our previous one. This makes our 4th purchase from Aaron and I couldn’t imagine going anywhere else for future purchases, his professionalism makes the process quick and painless. Moses BMW’s service department also continues taking great care of you after the sale.

Patty Dunbar

Andrew Hagar made the purchase of my first BMW very easy! His follow-up after the transaction was first class.

Monika Jaensson

Extremely professional, easy to deal with, very accommodating. An overall wonderful experience!

Heather Gillespie

Moses BMW had the most amazing service and guys! Shane, Andrew, and Corey, really took the time to figure out which vehicle was best for me. I’m in love with my new 2019 BMW. I would recommend Moses BMW to everyone. Will be considering Moses BMW later on.

Kevin W Burroughs

Been dealing with Moses for years. They make it very easy and make me feel like family. Always got a great deal and friendly service. Highly recommend!!!

Kelly Deal

Moses BMW have always went above and beyond any car buying experience. Not only do they make the process fast but they know all the details of whatever car you are purchasing. There’s isn’t a “what’s this button do” question that they don’t already know the answer to. From the beginning of process to the end, Moses BMW of St. Albans and Andrew Hager are the ultimate duo for the ultimate driving machine!

Jill Thornton

Megan and Ashley made the car buying experience very comfortable for me. I have high anxiety buying a vehicle. They were very knowledgeable and Cliff in financing broke down the invoice for me to confirm the invoice totals I was given. I also cannot say enough good things about Bill Weaver and Mark in the shop. Really good people!

Kate Trau Powell

I can't say enough good things about Moses BMW. From the product specialists, to the sales team, to the management, everyone in the organization is knowledgeable, professional, trustworthy, and efficient, but they don't let those skills get in the way of a fun car buying experience. Every time we need a vehicle, they have a great selection and are so helpful in pinpointing a tailored offering that suits our needs perfectly and cuts down on so much of the legwork for us. Finally, they make sure we have the support we will need during the life of our cars and we are so thankful they know what they're doing! It is definitely worth it to drive across state lines to work with the Moses team, they are the very best!

Kristina Beardsley

Moses BMW went above and beyond to find the perfect car for us. They were very kind, patient and honest... never pushy! We are so very thankful we bought our new car from them. Special thanks to Meghan Moses and Aaron Casto for all your help!

Rob Davis

Aaron Casto and the team at Moses BMW never fail in go above and beyond in helping my wife and I find the perfect vehicle. We have purchased 4 different BMW's from Aaron over the years and have developed a great relationship with him. He always follows through with promises and informs of special incentives that have helped us affordably get into cars we previously thought were out of our price range. We would highly recommend Moses BMW!

Ken Craddock

This was the easiest, most friendly, and flexible buying experience in my life. Andrew and Meghan made the entire process seem effortless and allowed me to make the best choice to fit my lifestyle and budget. Moses Auto Group values their customers and makes them feel like family. I will always look to Moses first before any other dealership in this area.

Austin Campbell

Ashley was great! 10/10 would recommend!

Kasey Hodges

I had a wonderful experience when purchasing my new car. Ashley Penny (Hodges) was absolutely wonderful to work with and made the process super easy. I’d recommend her to anyone who is looking for a new vehicle.

Tami Wintz

James was great. Would recommend Moses and James to anyone in the market for a new or precertified vehicle. Easy to work with. Understood my needs and worked with me to knock an item off my bucket list; owning a BMW. Trey was fantastic showed me all the awesome features of the vehicle and how to use. Would definitely recommend Moses, James and Trey

Theresa Toler

I quickly helped and was patiently accommodated....our sales rep Anna Underwood was amazing! She listened to what I was looking for and was very knowledgeable. I was burned by the last dealership I went through...this was not the case this round. Everyone was friendly but not fake. I was a person not just a sale. I highly recommend anyone looking for a new vehcle to visit Moses Ford. I had an excellent shopping experience!

StephenG

Moses of St. Albans is our favorite dealership in the Kanawha Valley by far! They really appreciate their customers and show it by taking exceptional care of you before, during, and after your purchase! We recently purchased a new car for our daughter's 18th birthday and Moses really went out of their way by offering to help us celebrate this special event! Not only did they showcase her new car in their nicest showroom (with a giant red bow on it!), they even had a surprise birthday cake waiting for her! Moses really is the nicest and friendliest car dealership in the region and after you visit them you will want to return again and again whenever you're ready to purchase a car!

Tim Hardman

Thumbs up

Shawn Douglas

Came in on a Sunday fully motivated to purchase a new vehicle. Met Aaron Casto and was pleased with his sales style and demeanor. Settled on a price within 30 minutes. Got a fair deal on our trade-in and acceptable financing due to my history with BMW. Overall, got the vehicle I wanted at a price I was willing to pay. Thank you to Aaron Casto for making the process tolerable!

Dan Ingram

My wife and I had the pleasure on Tuesday 2-20-2018 to purchase a New BMW X5 from Moses BMW sales located in St. Albans, WV. The following sales people Aaron Casto, Andrew Hager, and Corey Waybright along with product specialist Trey made the experience an easy buy. All the above mentioned were helpful, kind, courteous and professional during our buying experience. It was without a doubt the smoothest transfer of ownership I’ve ever been involved with. I had the privilege on 2-23-2018 to meet Meghan Moses who offered her hand in friendship and the desire to always be available for any help necessary. Also on 2-23-2018 while at the dealership to pick up all weather mats the service department swept my car out, washed it and put in the new mats. I can see my wife and I being a long time LOYAL customer. Dan Ingram

gary rowe

Great place, great people, great deals

earl coffman

My sales lady was very helpful we did not go back and forth with price which was great. She handled herself very well. I really enjoy the car and really I did not need all the bells and whistles I purchased the classic model. Thanks for everything. Thank you Rhonda Coffman

Kera Burdette

I had a very enjoyable experience. Everything was done in a very timely manner. I didn't have to sit for several hours to get everything processed. Overall my experience was very good and I got the car I wanted.

Brandon Smith

Working with Aaron at Moses BMW was a great experience. He took time to answer all my questions via email and had the car ready to go when I arrived. Paperwork was hassle free and I was on the road in less than an hour. Additionally all the other staff members were just as welcoming and willing to answer any questions I had. I highly recommend Moses and Aaron Casto to anyone looking to purchase a BMW.

Adam B

I only have great things to say about this dealer. Completed a purchase from out of state and they made it extremely easy. Meghan and the rest of the team there made buying a car exactly how it should be. When I arrived, I was surprised at how knowledgeable each of the staff was about each vehicle and the amount of care that they put into their work. Best of all, none of them were pushy, they truly wanted to listen and fit you with the best vehicle (on a Sunday). If you are looking for a great experience away from the normal gimmicky high pressure lots, consider a drive to Moses. My trip was 500 miles and it was worth every minute. My thanks again to everyone at Moses for their care and dedication.

Tim Meadows

Very difficult to get them to honor warranty.

Stephen Sawyer

Staff and everyone there is incredibly nice and patient. They make sure you get the best deal and will go out of their way to make it more pleasurable. I am from North Carolina, and I wish I lived closer to this dealership so that I can do business with them again, might even still come back for business despite being 350+ miles away!

April Rhodes

Ashley Hodges is my go to for anything at Moses. She is always willing to go out of her way for you and makes sure you are happy. She is easy to deal with and not pushy. Moses has been a good dealership to use as well.

Jeff Brown

Very slow been here 3 hours so far still don't have my truck fixed

Kristi Ellenberg

A wonderful experience! I came in not knowing what I really wanted. Cory, Aaron, and Trey were so very knowledgeable and helpful. I didn’t feel rushed, pressured, or anything other than at ease through the entire experience. They were patient and straightforward throughout my time in the dealership. I left with a beautiful car and a great deal. We thought so much of the experience that my husband was back in today ...buying another. No, seriously. Thanks, gentlemen!

Brenden Long

Aaron was courteous and professional and helped me narrow my vehicle selection. I am pleased with the vehicle I chose.

Marion Lane

Had a wonderful experience at Moses! They worked with me for two days to find the exact car I wanted. Would recommend to anyone looking for a car!

James Lockart

They sold me an illegal car as my local dealership told me it was not safe to drive. They lied from the beginning of the situation. When I confronted this situation and gave them a chance to rectify it they again gave me the run around, had me deal with multiple sales associates and managers just to leave empty handed and be treated terribly.

Jason Amorim

Great experience from start to finish. I Highly recommend Aaron and everyone at Moses!

ashleigh harrison

I can not say enough positive things about how professional my experience was from Moses BMW from start to finish. I live out of state and this was my first time purchasing a car from a different state. Aaron made my transaction extremely easy! Everyone was beyond nice and accommodating from the sales person to the person that delivered my car. Moses BMW has my car delivered within days. It was so fast and so easy they will definitely be getting future business from me and my family. Not to mention I absolutely love my car!! It showed up at my door flawless. If you are looking for a professional company with quality cars and great customer service then check out Moses BMW in Charleston, WV!!

natasha ellis

Great car lot, and they have a excellent staff. If you are looking for a vehicle and would like to have a true salesman who is honest and will go out of his way to help, ask for Andrew Hager. That was our first time meeting him and I can tell you he is a very honest man who knows his information and takes pride in his job. I had to post a review because I was shocked the way he went out of his way to help us. Again, we thank you!

Robert Harpold

Moses BMW is the best dealer I have ever dealt with. My salesman, Andrew Hager, is absolutely the best. Never have any complaints with my service.

chuck Wilson

So first BMW quite sure it will not be the last. The car is amazing and the purchase process was very low key, no stress just a simple back and forth one time to get a fair price.

Kevin Hensley

Great place to buy a car. Customer service is the best around. Highly recommend to anyone looking to buy a new vechicle.

brooklynpaige7

Aaron was great! Such a great experience.

Jenn Hougland

Great dealership with employees who are willing to go above and beyond before, during and after the sale.

Paul Kinneberg

This is the way buying a car should be. Andrew was very knowledgeable about every aspect of the BMWs. On the day I purchased my new BMW Andrew had the car and paperwork all prepped. It took all of 15 minutes to sign all the paperwork. He showed me the key features of my new car, and asked me to drop by in a few days if I had any questions I’m very, very pleased with my new car and the car buying experience at Moses BMW. Thank you Andrew! Paul from Charleston, WV

Samantha McVicker

Great work and friendly staff! Raymond and Ashley are super helpful! I will always take my Fiat here.

Allison Phipps

I went looking for a Toyota Rav 4, and found the perfect car with the help of Shane! He helped make the process very easy and answered all questions that I had. I am now driving a beautiful purple RAV4, and I would 100% recommend going to Shane for you new/used car needs! He’s not pushy and actually listened to what I wanted. Thank you!

PAUL ROMANO

We have purchased 2 BMW's from Moses in St Albans in the past 6 months. We worked with Andrew both times and have had a wonderful experience. He is knowledgeable and to the point. It has been the best experience we have had in purchasing a car. I would recommend seeing Andrew when you want another car. Troy was a wonder at explaining all the electronics in the vehicle.

Tyler Hicks

Very friendly staff an clean store great location.

Marty Becker

Andrew Hager did a wonderful job and provided terrific service!

Edwin P

I was unfortunately stranded due to having the best possible luck and blowing out two tires after running over a pipe in the road that was unavoidable. I was more than 400 miles away from home on a long drive from Washington D.C. and the Moses BMW service department team was able to fit me into their busy schedule with no advance appointment. On top of that they offered to take me to any local restaurant or coffee shop with their courtesy shuttle to grab breakfast. The team went above and beyond to help get me back on the road and I would definitely recommend them for any BMW service issues in the future.

Tigran Garabekyan

Moses BMW is an outstanding dealership. I was so impressed by how available and attentive they were to my needs. The service department is one of the best I have ever seen. Would highly recommend for anyone considering a BMW.

Amanda Neville

I purchased my first BMW from Moses about 3 weeks ago. I was extremely impressed with their impeccable service and willingness to work around my hectic schedule. I test drove the vehicle I purchased on a Wednesday, right before leaving town for several days. My sales associate, Andrew Hager, prepared the vehicle and all of the necessary documents over the weekend so that I could simply drop in on Monday morning to pick up my new ride. He made the entire process simple and fun. I was also greeted with a smile and coffee by Meghan Moses each time I stepped through the door - Moses BMW is an excellent example of a family oriented business that truly cares about their customers. I look forward to doing more business with them in the future!

Bobby Deitz

Good auto dealer get your BMW serviced.

P. Mark DeBryan

Service is AAA thanks Dave

MOHAMMED DALOWAR HOSSAIN

Have done very good job, and they provide lifetime warranty, like the manager behavior

Belinda Owens

By far the best car buying experience I have ever had. I have purchased my last 5 vehicles out of state because I couldn't find a car lot local that would work with me on price. Ashley at the Alfa Romeo lot was amazing. She helped me get to a price I was comfortable without any high pressure situations. Would highly recommend this dealership! So glad I was finally able to keep my purchase in state!

Ginny

I recently stopped in at Moses BMW to have my 428i assessed due to some problems I had been having. I did not purchase it from Moses. Turned out there were significant issues and I was ready for a trade. The entire team was very friendly and helped me make the right choice for me. They did not pressure me to buy the most expensive BMW, but worked to find a car that I would be happy with and would fit within my budget. Shane and Terry were especially helpful. Their knowledge of the products was amazing. Shane even helped me set my car up before I left by connecting my phone, and explained how to work all of the "tech" items. They even gave me a bottle of wine for me to celebrate my new purchase! I would recommend Moses BMW to anyone! The entire staff made my experience more than pleasant and easy!!!

Dawn Fields

I have always gotten excellent service at Moses FIAT. Service manager, Jimmy Sayre, remembers me and my car, schedules my appointments for service, and makes sure all my questions and concerns are addressed to my satisfaction. At my last appointment, I wanted to obtain an extended service contract. Jimmy introduced me to Scott Allen, who took me to Cliff Adkins. Mr. Adkins was very knowledgeable and conducted my purchase promptly. Afterward, I discovered my car had gotten a surprise washing and was ready to go.

Richard Ross

I've purchased a number of vehicles from the Moses group of dealerships, 3 of which have been from Moses BMW. My experiences have always been very pleasant and fair. The sales and service staffs have always treated my wife and I with courtesy and respect. Follow-ups have been prompt and efficient. I'll probably buy from them again.

yvonne deel

Great place, nice lounge, snacks, coffee, soda, T.V. good service, nice people.

Nadeau Moneypenny

Superb customer service. An amazing sales team. A pleasure to work with!

Jane Burgy

If you want a place to go where someone will really take care of not just your car but you, this is your place! Moses BMW of St alban’s WV really went the extra mile to help me this past weekend. I was traveling by my self out of state, when my BMW car broke down. I called them as this is where I have my BMW serviced, and at the moment I broke down I was in the middle of an intersection and very rattled. Moses BMW of St Albans found the nearest BMW service department and wrecker service for me. I know I would have eventually got it together to gather this info but their gesture of kindness at that moment meant so much to me. My husband was out of town and could not get there to help me and he was so appreciative to Moses BMW for helping me. Actually the service dept was closed and it was someone from the sales dept named Gary who helped me!! Not only did they help me on that Sat. Afternoon but Mon. morning a person from the service dept. Janett called me to see if there was anything she could do to help me I told her what the symptoms were with the car, and she guessed it right, it was the high pressure fuel pump and that it was covered on the extended warranty.., and to be aware that BMW may help me with expenses because of the inconvenience. I was stranded for 3 days because of this issue but i’m sure BMW will make it right and so comforting to know I have Moses to call for help. If you have loved ones on the road and want back up help, try St. Albans BMW they rock!

kbug Meadows

Very relaxed, upfront and enjoyable, pressure free experience. Our sales professional Shane Robinson was personable, friendly, knowledgeable and patient during our buying experience, as this was our first BMW purchase with limited knowledge of the product and for our son. By far our most enjoyable dealership, sales professional and car buying experience. Looking forward to doing more business with Shane in the future. We love the 328i xdrive but more importantly we found a great sales professional to deal with without the normal car buying negatives. Highly recommended!!

Brenda Corder

These people treated me so well and answered all my questions plus sold me a fantastic BMW X3. It’s my dream car add I couldn’t be happier. The car is clean as a whistle and runs very nicely. I am their customer for life.

Rhonda Brogan

Aric and Ashely are terrific. Great people and I love my mustang ;)

Michael Green

Had a water pump issue on the weekend. Called service, which was closed, and left a message. Got a response from one of the owners, Meghan Moses, and an appointment at 8AM on Monday. Water pump fixed and cost waived when we bought a new 2018 X5. Good year-end deal, and James Hodges, our salesman, did an excellent job at getting us on the road again!

Randi

I bought my first new car at this location and I had the absolute best experience! They helped work around my price range so I wouldn’t be struggling with the payments, and were there to answer any questions I had! I would definitely recommend coming here if you’re interested in buying a great quality vehicle!

Brian Helmick

Simply the BEST. Not only the best cars (BMW), but simply the absolute BEST service anyone could ask for. I will never buy a car from any other dealer!

Ron Swearingen II

Always treated like first class at Moses BMW and their newly renovated facility is warm and inviting. Thx for looking after my car, like it’s your car!!

Ashleigh Lewis

I have had a great experience at Moses BMW while looking for a new vehicle. Andrew was very accommodating and never pressured me to get more or bigger than I wanted/needed. I highly recommend Moses if you are in the market for a new ride!

m poon

Shane and Trey were awesome!! Both very friendly and helpful. We bought a certified pre-owner car from them, even after we picked up the car they are still going above and beyond to help and make sure everything is running smoothly!

Tommy Dunbar

I have been a long-time customer of Moses BMW. Andrew Hager sold me my first BWM in 2001 and I have been a repeat customer since almost every year since. He always goes above and beyond and has extensive knowledge of the product line. Every transaction has been no-pressure and free of headaches.

Emily Ramezan

The staff was very helpful and really worked with us to get the price we wanted. James Hodges was the sales advisor that worked with us. I don't remember the name of thr employee that showed me all the capabilities of my X3 (I think Trey) but he was amazing and definately deserves a raise. They both worked with us for nearly 5 hours. Best car buying experience! Also, they sent a driver a to my workplace to complete the paper work- How incredible! Thanks Moses BMW for making this happen!

Billy Cadle III

Great place to buy from, service department is best around.

Sheila Paitsel

The salesperson and support staff were so helpful in answering all of our questions. Aaron's no pressure approach was great! He made a fair deal and the experience was very positive. Brandon went over all of the car's features thoroughly and invited us back if we need additional assistance. We would definitely buy again in the future with Moses BMW.

Carrie Parsons

Grant, Chris and Donald were awesome! Everyone was very helpful and accommodating. My first car buying experience was great!

Andrew and Inez McGuffey and McCormick

Shane Robinson, our salesman was professional, very knowledgeable and took the time to listen to us and assist in the selection of our BMW. I HIGHLY RECOMMEND him and Moses BMW.

Gordon Mowen

James Hodges (BMW Client Advisor) made my car shopping experience seamless and stress free. He and Trey Burrow (BMW Genius) spent a ton of time showing me around the lot and were very good about keeping in mind my budget. James was transparent about the prices and I got a great deal on my trade in. I recommend James (and Trey, too!) wholeheartedly. He is a genuinely nice guy and easily the best car sales rep I've ever dealt with. He was laid back but also very knowledgeable. You can't go wrong with James, Trey, or Moses BMW!

Jeff Brannon

We recently leased a 2019 X4 M40i from Andrew Hager. Andrew and the Moses BMW team explained all of the purchase and lease options and helped guide us through the process and arrive at a decision which was best for us. There was no pressure. When we picked up our new SUV Andrew and the BMW Team explained all of the features in detail and spent as much time as we needed to feel comfortable with our new SUV. I would recommend Andrew and the whole Team at Moses BMW.

UsmcWva Retired

Defiantly would recommend and looking to continue my business there in the future !

Patrick Trent

My wife I purchased a CPO 2013 X3 from this dealership a couple of weeks ago. This was the first time I have purchased a vehicle from a dealership, which had me a bit nervous going in. The staff very courteous throughout the entire process and did a great job matching us up with a vehicle that worked well for us. The only negative I can think of is that the vehicle we wound up buying was pretty grimy. While the dealership did clean it up as we were finalizing the paperwork, the interior and door sills remained pretty dirty. Nothing I couldn't fix myself once we arrived home, but still, I have higher expectations than that from a dealership and would rank the cleanliness of the car as less than satisfactory. Ultimately, however, I was quite pleased and would buy from this dealership again.

John Ice

First of all I have to say I have been buying cars for 20 plus years. My experience at Moses BMW was by far the best. After researching (and I mean a lot of researching) my wife and I went in knowing what cars we wanted to look at and drive. When we decided on the X2 the buying process was a breeze. Staff was very helpful and attentive. The whole process took less than 2 hours. Thank you Moses BMW for a great buying experience!!

Kimberly Maxson

I had my entire engine replaced on a 2011 Cadillac Escalade Platinum ! It has 120,000 mikes . When I got home I noticed the center cap was missing so my husband called back to let them know that while it was up there for 3 weeks being repaired that it was gone. I went to get it put on and they had ordered me a new one! The service man Greg accused me of not having it on when I got there and was very argumentative! I then talked to the service manager who also said it was not on there! It Is a plastic hub cap that fits into the center hub of the wheel that cost $100 I'm not sure what they were trying to imply but I think if I can pay $4500 I was not trying to get a free center hub! Also when I drove it out I had to get new struts for $1500 3 days later it did not drive like that when I took it in! I would not recommend this service dept because of Greg whom I have requested not to wait on me again!

Tommy Dove

We just purchased an X3, the Sales person and Sales manager went the extra mile to ensure we was satisfied with the vehicle before we signed the paperwork. They worked with us and Got us with the payment we was comfortable with. This Dealership is top notch and we highly recommend giving them a opportunity to gain your business.

Matt Deal

We have purchased our last 7 vehicles off of Moses, with 6 of them being handled directly by Andy Hager. His attention to detail, customer service, and rapport is second to none. We would highly recommend them to anyone in the market for a new or preowned BMW, or any other vehicle that Moses represents. Thanks!

Bill Scott

I just had a very pleasant a car buying experience and highly recommend Moses BMW and my sales person, Aaron Casto. All the people I met at Moses BMW were honest, friendly and helpful. There was no 'game playing' involved. I found the car on line, called to discuss its condition, negotiated a price and placed a small down payment by card. Then I flew in to inspect and buy the car. They met me at the airport, gave me all the time I needed to view and test drive the car, and worked with me on financing when my wired funds could not be delivered that day. I got a good deal and a great car and am planning to do it again for my next car.

Carlos Roberts

Awesome dealership!! Friendly,fast, affordable. Will recommend and would buy here again. Thanks to Corey and Andrew for your help and service hope to work with you again.

Mike Baldwin

Fantastic experience and service. Andy and Chris went above our expectations to put us in the right truck. We look forward to our next purchase very soon.

Brian Adkins

The salesman was very courteous and had a vast knowledge of the vehicle he was selling. Very polite and not pushy. The staff was very kind to me and my family and especially to my overly active toddler.

Valerie Michels

My name is Valerie Michels and I would like to thank Scott and Jessica for all their hard work and for making sure as a customer all my vehicle needs were taken care of. They went above and beyond to take care of me. Thank you to Moses BMW dealership!!

Cynthia Tyree

I was looking for a pre-owned BMW and I found a few through the US BMW site at the Moses dealership. I live out of state but have local ties so I made plans to visit. First, I emailed through Moses' website and received a quick response. Once I finally got there, the sales staff couldn't have been any nicer or more helpful: informative without being pushy...answering my many questions...allowing me to really get a good test drive in. When I had to postpone finalizing everything, they were very accommodating and I really appreciated that. I had not purchased a vehicle in 12 years so it is not something I am very comfortable with. They all made it a very painless process. I am very happy that what I was looking for was with Moses.

Crystal Harden

I found this vehicle via Cargurus. I was apprehensive about purchasing a vehicle out of state. However, Ashley at Moses made the process so easy and simple via text, phone, and email. I’m so happy with the Stelvio! Everyone responded so quickly and worked to get me the best deal and information. The whole process was complete within a week including delivery!

Christy Warner

Shane is awesome! Exceeded expectations. The entire staff are very much about customer service.

Leonard Fink

Sales staff is excellent and their repair service rocks!!!! They really try to accommodate their customers.

Bethany Evans-Baldridge

Ashley did an AWESOME job! She worked with me and I fell in love with my car! She’s very personable and not pushy AT ALL! HIGHLY recommend her.

Dalton McComas

Quick and easy. I recommend Aaron.

Robert Temple

Absolutely a fantastic and pleasant dealership. I live in Ohio and found the dealership online. They were very honest straightforward and had the best deal! My salesman Shane was very professional an accommodating. Cory the sales manager was also top notch.

Deno Stanley

Traded in my 2011 535xi for a brand new 2014 535xi. Awesome car, awesome service, great customer care. What more can I say....Overall great experience!

Rick Robinson

Great company, always friendly and ready to help with anything you need, sales or service. Just today my SYNC quit working and I stopped by and saw my salesman, Tim Casto, who is also the SYNC specialist. He had it fixed and ready to go in under 30 minutes . Thanks Tim.

Jamie V

Awesome! That sums it up, the whole experience was just awesome! No pressure sales, friendly atmosphere and extremely knowledgeable staff. The most relaxing and pleasant car buying experience I or my wife have ever had. If we had needed another car we would have bought 2 since it was such a great time! We dealt with Aaron and Zack and could not have asked for better people to deal with. Everything was set up and ready for us when we arrived for the test drive. A quick copy of driver's license and away we go (without a salesperson! --- scoring bonus points with both of us). A warm farewell from Meghan was the icing on the cake. We had been looking for a new vehicle for the last 4-6months across WV, VA and NC at all manner of dealerships and Moses was by far the most appealing. If you're in the market for a new vehicle be sure to contact Moses in Charleston, WV We are looking forward to the Encore visit and spending more time with our BMW X4 and our BMW dealership (they made it feel like it was ours anyway).

Jeff Helmick

Smooth and easy transaction from start to finish. Exceptional service from the moment we stepped on the lot. Our salesman Shane was very professional and knowledgeable and made our purchase a pleasure. We will highly recommend Moses BMW to our friends and family.

Sean Brown

I was very happy with the experience. I am from out of state, buying a car at another dealer near Moses BMW. My service advisor, Jeannette Tolbert, was very accommodating of this and setting up a prepurchase inspection for me. Once the vehicle arrived from the selling dealer she took various pictures and texted them to me, and gave me a full report of the condition of the car, and also sent me a copy of the key read/CBS so I knew what services were due. As a service advisor myself at Leith BMW (Raleigh, NC) I was very pleased with my experience.

I J

I lived in Charleston for a several years and had my car serviced at Moses. For a luxury dealership, it was probably the worst service I have experienced. The staff was rude, long wait times, no courtesy vehicles, and below average mechanics. I had an oil change and one of the mechanics damaged the pan gasket and the service manager refused to cover the repair. If you do not mind driving to Cincy or Columbus, it is well worth the drive.

Beth Murdock Pilcher

The staff was so helpful. I had been looking for a car for some time. They stayed even past closing to help us. Thanks for all of your help. I love my new car.

Heath Taylor

One of the best customer services experience that I’ve had buying a car. Shane our salesman was awesome to deal with. Very knowledgeable and helpful. They will have a customer for life!!!

Sarah Bowman

Very nice and very helpful!

Mary Fraley

Just purchased my 3rd BMW, this time a 435i X-Drive and couldn't have had a better experience than with Moses BMW. They were great working with to ensure a smooth buying process. James and Corey and the entire staff are friendly and knowledgeable. Absolutely loving my new ride!

John Owen

I had a very good experience with Moses BMW's Shane, Corrie, and Tray during my latest BMW purchase. I was looking for a specific car and they were able to locate just what I was looking for. I have also had very good experiences with the Jeannette in the Moses BMW maintenance department The overall experience has been very pleasant, and I can recommend Moses BMW for car purchases and maintenance.

Christopher Willard

I had been looking forward to purchasing a car from BMW for a while. When I came in to Moses, Andrew was helpful from the start. He was very easy to work with and made the experience far from stressful. He helped me run numbers on a few car options which allowed me to decide comfortably what I could afford. When my lease is up I will definitely deal with Andrew and Moses again.

Christi Perry

I was so tired of looking at cars when we stopped at Moses BMW. I wish it would have been our first stop. Shane and Cory, very knowledgeable, professional. Made such a difference in selecting and purchasing my BMW. Thanks so much!

Moussa Sissoko

Great customer service. Very personable. Especially Tray and Andrew: they are outstanding. I highly recommend this BMW in general and the aforementioned people in particular

Jim McVey

Perfect experience. Thank you Moses!!!

Business Hours of Moses BMW in West Virginia

SUNDAY
1–5PM
MONDAY
9AM–8PM
TUESDAY
9AM–8PM
WEDNESDAY
9AM–8PM
THURSDAY
9AM–8PM
FRIDAY
9AM–8PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Moses BMW en West Virginia
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