Reviews of Crossroads Chevrolet (Car Concessionaire)

Sheena's Family Vlogs

My husband and I have had the most horrible experience ever with the service staff and management! Nothing we paid for to fix our truck was completed and they never put our truck back together! We had to reassemble our dash before we could even leave the lot. They misdiagnosed the issue and sold us unneeded parts. Managers are never available to make a complaint and corporate has not returned our call from friday! I highly recommend going to another dealership to save you our experience!! STAY AWAY!!!!

Tommy Pitzer

Thanks for the fast service.. and the lady had the best smile.

Jacob Godfrey

Fastest oil change and tire rotation I've ever had, but any larger repairs or troubleshooting can take awhile appointments are recommended.

Amy Skeens

Very friendly, helpful, and caring company!! Definitely recommended!!

David Tyree

Very please with the service got me in and out in a timely fashion great service very friendly

Rose Elkins

They took me right in and they are always helpful and polite. I will always take my car there to have it serviced.

Robert Isom

Great experience from beginning to end. Would recommend them to anyone!

Kris Jones

I called to get an estimated to fix my traction control. I explained the car's not driveable. Instead of trying to help they wanted me to tow my car to them. This means if the price is to high. I would need to tow it back home as well. Can't catch a break.

Regina Kessler

I am so pleased with my new 2019 Chevy trax in pacific blue everyone at crossroads Chevrolet was so helpful in making this happen for me I cannot thank Trina Blackburn and Tim Newsome they both were so professional and courteous once again thanks so much my car is perfect

Paul A

I purchased a new 16 3500 HD from Crossroads. The sales experience was nice, after that it's all downhill. After talking with other people I now realize that I am not the only persons vehicle that the expert service technicians failed to tighten up the lug nuts. Taking my expert service experience further I also have a step bar unsecured, rear wheels mounted with no access to the valve stems, deep scarring on the polished wheels, and a front end issue they are unable to correct. A careless and clueless service department. I am very saddened that GM tolerates such incompetence. Do not trust them. Follow Up. I contacted Crossroads after they responded to the review. I have been waiting weeks to hear back from them. Don't be fooled by the lip service they post on reviews and the loud obnoxious clownish commercials. If you are glutton for punishment and decide to buy from them, be sure you take it elsewhere for service.

Richard Hutchens

Very friendly and helpful service

Matthew Ware

Our salesman was Jim Byrge and he was wonderful. He got us a great deal and we highly recommend him! We will definitely gp back in the future.

Janette Hylton

Sales team is very attentive. I’ve always known them to be on top of things when taking care of their customers. Managers are very nice as well, and will come out to greet you when they can. I love their Service Department! Anytime I have ever had a vehicle there, I am very well taken care of! Service Manager Mike is awesome, as well as the Techs I have met and also their Service Advisors. Haven’t been to the Parts Department much, but the two times I did need to go, I was promptly taken care of and they exceeded my expectations!!

James Mullins

I have used crossroads Chevrolet for service for a couple of years and had a horrible experience this time. Sat for 3 hours to have and oil change and to balance my tires. Watched Virginia the service rep let everyone else know what was going on with their cars and never even acknowledged that I was there and had been waiting. I had an 8am appointment. And didn’t leave until 11am. When everyone that had come in after me had also left before me I went to the front to see what was going on with my car to find that Virginia had my paperwork sitting at her desk. Why? Horrible customer service. I will look for some where else to have my fleet car maintanence completed every month.

Stephen New

Crossroads got me in very fast and took extra time making sure the problem I was Having was resolved right first time. Very professional. And the Saturday hours were nice for working people. Great team

Yvonne Johnson

If I could leave no stars I would. If you are out-of-state do not even attempt to purchase anything from their internet pricing or dealership period. They wasted our time for a whole afternoon making us believe we were all set and will get a sales agreement the next morning to head on over to pick up the car, find out next morning their corporate policy is first with the cash gets the car, and they wont even write up a bill of sale either so you know what they will sell the car to you for. Out of state buyers beware, and owner of the dealership feel free to reach out to me as your whole used car staff knows how to contact me, and I will not retract this from the internet as I want everyone to beware of your policies, you may be great locally as you are probably the only dealership in the area, but shouldn't even attempt to compete nationally if you cant honor your word, by the way I have all the texts from your staff stating a sales agreement was on it's way, several times.

Tammy Delaney

I love coming to get my car service. The staff is great. Love you Miss Virginia M. very helpful and makes great coffee. She is the best.!!!!! Thanks

Matt McQueen

Super friendly, helpful staff. We came in late, and never heard one complaint from anyone that had to stay late to get the deal done. We ended up with a great truck that we love and got a great deal on it! Thanks Tim, Brad, and Trina!!!

Matt Roberts

We had great experience with your dealership. Marquis was a very nice and fair salesman. Would recommend him and the dealership to anyone. We love the car also.

Chris Bailey

Employees were very courtesy and and servce was done in a timely mater

Clarence Shrewsberry

Crossroads Chevrolet is top notch and I'd recommend anyone to them.

Harvey Young

Salesman was great. Didn’t try to press me. Sale was smooth. I would definitely do business there again.

Jared Painter

Good Sales team and the Service Staff is fantastic to work with.

Marty Bloom

Matt stump sold me the most beautiful truck ever and treated me very good thank you matt stump

Shirley Cromer

People were nice but the wait time was excessive we have always come there for service and never had to wait 2 hours just for an oil change and tire rotation

Billy Hall

They got me in on time and did a great job getting my truck done. Great Job

Tom Midkiff

Great job as always!

Donna Webster

It is never any fun to break down, especially if you are 2000 miles from home. Crossroads took me in and got busy on my truck. They did an out standing job. Special thanks to Kenneth the service manager, the mechanic, and the young man that shuttled me and my dog to and from the hotel. Can't give these folks enough praise and Thank You. Everyone at the dealership was great and turned my bad day into a sunny experience. Called me this morning to check and make sure everything was okay. THANK YOU CROSSROADS CHEVROLET.

Tiffany Canterbury

I have had my car 5 months and it's now broke down for the second time...a leak in the radiator that was supposed to be fixed the last time I payed $300 and waited 3 days..terrible service

Randy Brooks

Great service department! Very nice and helpful. Really helped me get my vehicle fixed fast! Thanks

Tiffany Morehead

Everything was good except my drivers side mat was muddy. I thought they were supposed to use floor paper? I know they have in the past. Thanks

Pamela Piziak

Excellent dealership. Friendly and professional employees. I would use this dealership again if I bought another vehicle.

hartbeat4u24

I have bought a total of 5 new cars from crossroads Chevy, and I absolutely love the sales team there. I have also gotten 4 of my friends to buy from them as well and they treated them the same as me. Charles Cuthbertson is a good man he did all my deals. Ask for Charlie. The only problem I do have with the dealership is the service department. They need better more qualified people working in service. But pleas if your looking for a new Chevrolet please go ask for Charlie. He will take care of you.

Wendy Richmond

Work on my Equinox was done in a reasonable amount of time. I am satisfied with the work.

Delwood Kesner

Good job on every thing

Daniel Pittman

Awesome people. Tim Newsome treated us like a true pro

Donald Hall

Everyone was nice and the work was done as directed

James Kerr

Everyone was very helpful and answered all my questions I recommend coming here if your in the market and want good help

Marcus Goddard

I always deal.with Virginia Massey in the service department for our 2012 Equinox. Always been top notch!

Paige Carte

Absolutely will never ever buy a vehicle here again. We purchased a truck a week ago. The tire pressure gauges were not working properly. At the time of purchase the mechanic shop was closed and we were told to bring it back to have it reset. Upon return, not only did we have to wait 3 HOURS but they wanted to charge us $400! Absolutely outrageous. This is the worst service we have ever experienced! Please heed the warning, this place is full of liars and cheats. NEVER AGAIN.

Jeremy Legg

Bought a 2018 Chevy Silverado 2500HD Saturday I was given a great trade allowance and employee discount Katrina Kincaid is a awesome salesperson and she helped me get what I was looking for

Deana Haas

Great service. Friendly and professional. In and out of service very quickly. Fantastic! Thank you!

Steven Hardin

Vickie was friendly and helpful. They helped me with an issue with my corvette. I’d certainly return

Todd Kelly

Extremely positive experience dealing with Charlie Cuthbertson very knowledgeable and a pleasure to work with. Jeff Vass is top notch as well thank you both for everything I will be back

David Wriston

Great service and great staff.

Summer Elkins

Although I did not make a purchase, I had the pleasure of having Cam Dotson as my sales representative. Excellent work, and very knowledgeable.

Fred Thomas

The service is excellent. Virginia took care of me. She was knowledgeable and professional. The complete staff is one to be proud of. Thankful

Rita Gainer

Would not buy there again, salesman is a robot. Can't get price of car from them.

Louis Castelli

Unfortunately, this is not good news. My transmission blew up on a trip home from from Charleston, SC and I ended up at Crossroads. They did a very nice job of providing and installing a new transmission in just two days. The problem: I drove the car home and found transmission fluid on the ground two days later, a seal they removed and reused leaked. Then they stated they were not responsible because the seal was not new. Now, i can't imagine why they would charge $4,300 for a new transmission and not replace an existing seal. This is especially true given it cost about $20.00! And, although they were quick to disclaim any responsibility as " the seal is not an actual part of the transmission" it's difinitely interagal to it's operation and I repeat, it costs about $20.00!! So now, between the new towing cost, seal and installation costs, car rental while in the shop, I have spent another $450.00. All because Crossroads didn't think it made sense to replace a$20.00 seal integral to the transmission when they already had the transmission out, go figure...

Dianna Iobst

Excellent trustworthy service!

Leah Snyder

Everyone was really friendly. Lisa, you rock!

Carol Shultis

While traveling between SC and PA we found ourselves in need of a car repair before finishing our journey. Local hotel desk clerk recommended Crossroads and they agreed to fit us in on a Saturday! Kind and caring people, got the work done by the end of the day and saved us a few $$ vs. the estimate. I would certainly use them if I lived in the area. It's nice to know where I can find help when traveling back and forth.

Brittany Jones

Had an amazing experience. Tharen was an amazing helper on getting me the right car.

Nate Daniels

Rich was an amazing salesman. I was confident in all the information I received and got a great deal on the hill! I would definitely buy from here again.

Gary Kennedy

Personnel at the service desk were very nice. Chevrolet recommends 7500 miles between oil changes. Your shop put a sticker on my truck that the next change was due in 5,000. I called and challenged that. Strange the dealer doesn't have confidence in the manufacturer's guidelines? Oil was spilled on the manifold, creating a stinch and smoke. I was offered a detail at my next change, 7,500 miles! Could have been better, but personnel were nice.

Tiffany Kapp

Gave me a great deal on my trade, professional and great customer service

Rick Ahart

Got my truck in and out. Quick service.

David Marcus

Great experience all around. Great staff, great sales and service, and an awesome truck!

Chris Chesley

Very friendly. Not pushy, helpful. Laid back and down to earth. Kind and courteous. Seemed to respect our personal time.

Carl Crickenberger

It was probably the best service as far as people taking care of me and my wife! Salesman that took care of us was top notch! He was friendly, educated and all around an excellent person and he didnt badger is! Best salesman I have ever dealt with!

Mitchell Hayes

Very helpful and polite. Plus I love my Duramax, so obviously 5 stars

Jane Mullins

The salesman, Charlas, at Crossroads Chevrolet sold us our truck. He was very knowledgeable, courteous, respectful, and I think he was honest. We didn't go there to buy a truck, but left with a new one because we felt we was given a good deal.

Jason McMillion

Rob was great! He worked hard to get me the truck I wanted for the price I gave.

James Casper

We received a call from James Burge at Crossroads about trading in our 2016 Silverado on the same day we had an appointment to get the oil changed. While we were there he came by and chatted with us. I had already told him that we were not going to get rid of our truck .We are in our seventies and do not need a new truck. He was a delight to talk to and enjoyed his company .

Kevin

I did not purchase a vehicle here. I did however look to getting some information on how much my trade was worth. They were quick and efficient. They gave me a trade value sheet with more than the information I needed (which was perfect). Afterwards they did not push me to purchase a vehicle. I was handed a business card and told to stop by or contact them if there was anything else they could help me with.

Stacy Jo Treadway

I loved my experience at Crossroads. They have such a fun exciting atmosphere. They truly take the time to educate you on the vehicle of your choice. I absolutely adored Charlie Cuthbertson. He was fun and helpful.

Troy Marchbanks

Great service & very courteous will be for future business!

Leslie Beckner

We went in and they made our experience enjoyable. They were very professional and helped us get into a great car at an affordable price. Brian hill was the best sales person we have ever dealt with. Thank you crossroads Chevrolet. We got our deal on the hill

carl coleman

I have taken my Camaro which was purchased at another dealership to Crossroads Chevrolet a couple times now with excellent service each time. Because of this any future purchases will be with Crossroads Chevrolet.

Robert Newman

Lisa is such a help and great employee. And daniel mooney made sure my tire was addressed.

Evonne Richards

Friendly staff who were very accommodating of my tight schedule. I got there at 7:25 am & was promptly greeted & my vehicle taken back for service.

Anthony Ayres

Service was good.Prices are not.$72 oil change is ridiculous.Been getting oil changes here for 4 years,going elsewhere now.

Lakiah E.

I have been there a few times and my last visit there will be my last. The service is ridiculously overpriced and time consuming. It is also unporfessional to allow a customer that is worried about their car, to bring it in for service and not be warned beforehand that they were going to charge them $100 to just look at something.

Larry Moore

Always a pleasure dealing with the service deptartment. Never had an issue. Thanks VM

Yukon 83

The service department is lacking in a bad way! Every time I’ve taken one of two cars that were purchased there in for service, I or my wife end up leaving upset because of getting charged extra w no real explanation or the issue we had not being fixed. We then take the vehicle to another GM service location and it gets fixed. Imagine that! Very unhappy and disappointed that GM would let this keep going on knowing they’re losing a customer that has purchased three cars from them in one year and is getting ready to buy another. Might by GM.....Might NOT, but I’m just a customer. Oh well.

Kim Sears

They were friendly and knowledgeable

Jeanne Muterspaugh

We were traveling & had a service alert come on in our truck. They were wonderful at fitting us in & fixing the problem. We were back on the road quickly. The staff was very nice & we sure appreciated the quick service.

Anita Falls

Didn't get everything fixed. Will have to take back another day.

Christian Legg

Waited 2 hours for an oil change that takes 15 minutes. They weren’t busy either just slow

Kenzie Parker

sat in the lot for thirty minutes and no one came out. we drove by the show room and the staff was just sitting there with their arms crossed. there was two other couples looking, they lost three potential customers.

Josh Milam

Customer service was excellent they really made me feel like they valued my business, and then they went above and beyond to get me too where I wanted to be. Jim Byrge thanks for everything

Melanie Collins

We would like to thank our salesman Marquis. He was great. He explained to us that he was new but, if he hadnt said anything we wouldnt have known. He seems to be a natural. Very, very friendly and when our friends ask, we will definitely recommend him and everyone at Crossroads that made our purchasing of the new truck quick & easy. Thanks you guys, my hubby is sooo happy and pleased with his new Chevrolet Colorado ZR2 Diesel. If we plan to purchase again in the near future, we will stop by!

Turf Ninja

Everything went GREAT as always!!!

April Gwinn

We were happy with the service. They were very nice.

Randy Acord

My Chevrolet Sonic needed front brakes and an oil change and tire rotation.Turned out the brake rotors had to be changed.The bill came to 478 with coupons would have been 600 without them .On top of that my wife had to wait 4 hours for the repairs . Warranty work will be the only way crossroads Chevrolet will touch my car again

Steven Adkins

Great service, very timely completed courteous.

Rick Blankenship

Great job

Josh Byrge

Go see my brother jim byrge he will hook u up

Stephen McCall

Virginia Massie always has a customer first mentality, definitely would recommend her to anyone.

Sarah Whitmer

Personal and profession service. Hats off to this organization and all their employees!

Thomas Albright

Great service, warm welcome , and coffee provided in the morning! The service staff are great!

Lee Shrader

Every thing was great the salesman mat and lisa was very nice and good at there job.

mickie Cangemi

Staff was friendly and helpful with my service needs.

Roger Pritchett

I would recommend them. And I’ll go back if I need to.

Susan Weese

My tires are ordered and I am appointment for Friday June 14th

Kailah Blankenship

Got there at 12 for an oil change, tire rotation, and a state inspection sticker we were the first ones their after their lunch break we waited 2 and a half hours walk outside because I’m gonna be late for my next appointment at 3:15 and my car is waiting out front DONE! They were completely rude didn’t apologize or anything. We will not be going back!

Jason Mallow

I purchased a new 2017 Malibu from Crossroads after debating and looking around for a week. Rob was my sales rep and he was very understanding and easy going. He made the purchase worth it from many perspectives. I highly recommend him if you choose to buy from here. However, be carful she. You go to close on your car. I delt with the lady business manager and she pushing additional sales on me through warranties and other stuff. I know it’s part of the job, but I know what’s best for me. Don’t keep going over the same thing more and more and more when I don’t need it. However, wht really got me is when we got to the “we owe” form in which Crossroads owed me rain visors and free install. This wasn’t on the paper and she got irritated. She tried calling the managers and Bonnie knew about it and so Rob was called in so we could figure it out. He informed her that it was part of the deal but she didn’t want any part of it nor did she want to right it on the paper. At first, she declined and said she wouldn’t write it down as the visors were ordered. I told her I would have all away from the sale without it in writing. She really got an attitude then and ask real snotty how would I like it wrote down. I and my friend told her several times how to write it and she wouldn’t. Finally Rob stepped on and we got it on paper. I’m not sure who she thinks she is, but when I’m making such a huge purchase, I’m gonna look out for the best interest in me. If this experience didn’t happen with the business manager, I would have given a better rating, but everyone contributes to a sale and she was a major piece to it that turned it in a negative experience.

Bec Cook

Birginia and the entire staff are amazing, I thank each and everyone that worked with me for the excellent service.

Brandon Daniel

Everyone was nice and friendly and helped me get my car repaired in a timley manner.

Rod Ross

Excellent service, very smart people , Lisa was very helpful and courteous

Paul Pierson

Very good service an friendly

Susan Wood

Done great job and, Virginia was very professional at keeping me informed as to what was going on and how much longer it would be.

Aj Thompson

Very friendly and helpful staff! Would recommend!

Nathan Calvert

We brought our car in for maintenance and to get our tire fixed. The tire has been slowly leaking air, requiring us to fill it on an almost daily basis. They stated there was no issue with the tire during the visit, but then it expectedly went flat again within the next day. The vehicle was brought in and suddenly was told there was two nails in the tire and had failed sensors. The bill came to over $800 after the sensors because they could not fix the tire and we opted to buy a whole new set. The tires were around 460 for the set. Could they not tell that there was an issue with the sensors during the initial visit? How could two nails not be spotted? It was careless and a mistake that possibly cost us hundreds.

Tina Mascari

The sales team and finance team did all they could to help me. If you can believe it, I was in a time crunch in purchasing a vehicle and they took wonderful care of me. They weren’t there solely to make a sale, but to be as helpful as they could. I enjoyed the time I spent purchasing my new Chevy Traverse. See William....he’s the best!!

Alicia Ridings

Great place. Friendly staff and my service needs are always met. Thank you.

Steven Long, Jr.

They always do a great job.

David Cobb

I got a coupon in the mail for $25 dollars off ANY service available in their service department. I had an oil change and a state inspection done. When I went to pay and use the coupon, I found out that a full-priced oil change qualifies as a "service special", and the coupon would not cover it. I'm not sure what is so "special" about a full-priced oil change that came out to nearly $55 or how exactly that counts as "a special", but apparently no one should get too excited about any coupons you get in the mail from Crossroads Chevrolet. My experience with them had sort of a "bait-and-switch" feel to it where they lured me in with a deceptive coupon and charged me a lot more than I was expecting. I will be taking my business elsewhere.

Mark Ward

Had appointment set for 1230 pm on a Saturday. When I arrived they told me they had lunch even though they were the ones who set the appointment. Then I was there until right about 3 pm for an oil change and a tire rotation. Stepped outside because I was stressed and saw people singing along with friends in low places on their radio and noone was working on my truck. I will never go back for services or ever buy another vehicle there ever again.

Donald Easter

If you need a vehicle, go to crossroads Chevrolet and get it (even on Sunday) The people there are very knowledgeable and friendly. Michael did an awesome job telling us all about the vehicle and we got no pressure on buying it. Then Trina , from the finance end of it, got us through the rest of it in fast time. Did not have to sit around for a long time. She knew her stuff. Way to go Crossroads Chevrolet , now that's how I like to buy a vehicle with confidence and friendliness. Thanks again Michael and the staff.

Samantha Stanley

I have had a good experience and friendship with Cameron for some years now, and I think he does a wonderful job selling and advertising vehicles once anyone meets him will know not only a good person at heart but a great salesman.

Shane Pritt

Justin was great to work with!! Everyone was nice and friendly. I would highly recommend this dealership. I absolutely love my new truck!!

Ashlei Sheets

They had my car in the service dept over the course of 2 months due to electrical problems. Instead of just telling me they had no clue what was causing the problem they kept guessing at what it could be. Replaced all kinds of wires and sensors costing me $2000+ and the problem STILL occurs.. also called corporate and they were no help either.. So 2 months and $2000+ later I’m DONE dealing with them and won’t recommend them to anyone..

Andrew Stimits

Wayyyy over priced problem never resolved with my truck so I finally just gave up guess that was just money wasted

Jeff Brewer

Always friendly and professional. Enjoyed a few minutes talking with Crossroads representative Daniel. I need to schedule a return trip to have my leaf springs serviced. Apparently Chevy has found a fix for the bumping noise experienced when turning stiff curves.

Ken Ochoa

I broke down or on my way to North Carolina they were kind and courteous even though they had appointment they work me in and got me out in a reasonable time and I think him very much for the hospitality the overall service in the kindness

Jonathan Blankenship

First impression was man this is a nice looking place. I really liked the way everything was set up. Super friendly staff. I went up there to look not to buy, but Lisa got me where I needed to be as far as figures. I got my deal on the hill at Crossroads Chevrolet.

barb french

Great experience! Wonderfull service

Mic Co

Poor communication.. won't admit when they make error or mess up lie to your face .. staff for most part very friendly

Brian Adkins

Excellent service from beginning to end.

James England

Good to go

Matthew Williams

Service was quick and painless. Just wish the employees didn't mess with the seat settings just for fun. I was there for 2 1/2 hrs and I didnt see any dwarfs, yet when I went to climb into my truck... the drivers seat was as high as possible and all the way forward.

James Hundley

great sales team but financing you will need waders - I was amazed at some of the numbers they came up with - Definitely was Crossroads Chevrolet

Mickey Mooney

Very nice place and staff are AWESOME!!

Carrie Folds

They are wonderful people they worked with us till we was happy. Thank you Matt Stomp & and the team of Crossroads Chevrolet!!!

Rachel Kiblinger

I see more people go home with nothing being done to there cars than people actually getting things fixed there famous line is we couldn't find anything wrong

Rose Morton

I was very pleased with our salesperson, Nick, when I purchased my vehicle. However, nearly 3 months later I'm just finding out that when they transferred my insurance (at the dealership) they did not ensure that comprehensive and collision was placed on the vehicle I purchased...I've been driving this vehicle around nearly 3 mos with only liability insurance. I took it in for service today only to find out it has a major problem that is going to cost over $4300 to repair which is not covered under warranty. This problem was most likely present when I purchased this used vehicle!! Wonder if Crossroads Chevy was aware when they sold me the vehicle?? Very disappointed to say the least. I'm not even sure what to do or say about this whole issue!

effie pratt

Everyone there was great.Professional.Attenative.courteous.High morals and ethics.thanks everyone.I was very impressed.

Randell Allen

Good car show

Tony McCarraher

Morgan was the best. She was not pushy and let us make our own decision. Everyone did everything to ge us where we felt comfortable. I would highly recommend Crossroads Chevrolet

Denny Lester

Great facility with a top notch staff. If you’re looking for a new ride definitely go see them.

Lani Green

Great customer service

Benny

Had a great service experience. In and out in a timely manner.

Cherie Peacock

R. Hairston made the process great! answered all of my questions and explained everything. Friendly staff, clean office, cheap on that inspection sticker that dies in 2 weeks though....

Brooke Ballard

I purchased a vehicle in November from Crossroads Chevrolet. The vehicle was misrepresented. I was told the vehicle was AWD and after 1 week I found out the vehicle wasn’t AWD. I called several times and e-mailed Crossroads Chevrolet without any response. I had my first oil change and tire rotation this week and was completely dissatisfied. The oil change took way too long and I asked if the service department could look at the front windshield washer because it hadn’t worked since I purchased the vehicle. I was told I needed to purchase the part myself. I declined to pay for the part because this vehicle was purchased with it broken. I left the dealership and immediately noticed that the hood was a little ajar. I immediately stopped and lifted the hood and the mechanics had left a tool under the hood. The hood was slammed down and closed.

Darrell Worrell

Service was very good. Well pleased with all.

Keith Compton

Had a good experience and was able to purchase my wife the car of her dreams at a great price.

Bruce W

Sales associate seemed new and didn’t know the answers to simple questions and had to keep asking the manger. I also can’t support a dealership open on Sundays.

J.T. Hird

Quick and efficient. They used OnStar to let me know when I needed an oil change with no effort on my part. The best part is that it works even if you don't pay for OnStar.

X_KWIZ_IT

Very friendly and helpful!

Vincent Sweeney

The service is great!

Eddie Charles

Stress as I was initially Steve stayed steady and consistent in speaking to my situation in turn calm my nerves. 5 stars for Steve. Crystal professional, personable, hardworking. Crystal brave the deluge of rain to get the mileage from my vehical. Crystal also facilitated the transfer of my belongings from my vehicle to company's shuttle. Prior to that she fielded calls and info for my transportation from outside agencies . Due to rules for out-of-towners and my lack of funds failed. The shuttle was manned by a Mr Moony who also carried the same excellent traits imbued in others I came in contact. Mr Moony continued elevating my spirits with stories of past service to our great country through past experiences we similiar shared. Moony helped with my personables into my room. Making sure he picked the heaviest. Matt who I thanked with a solid handshake and a heartfelt smile and thank you.Matt has a visegrip handshake... good man! I thanked Matt on my trio a lot; as my vehicle ran nicely and arrived In one piece. Left Days Inn 5am 2July18 arrived in Earth City, Mo. at 3:30pm 2July18. All total Crossroads is the best Chevy dealership I've ever encountered. THANK YOU ALL! BLESSINGS to you and yours. Eddie Charles Higgins USMC/USN Retired. International Boilermaker Retired

Robin Meadows

I have used Crossroads Chevy for car car for years. This was by far the worse experience I have ever had, not only with Crossroads Chevy, but with any car care service. I came in for an oil change and a daytime driving light bulb change. Appointment was at 10:30am. I arrived at 10:20 and waited. Saw customers come.and go. Finally at 12:20pm I went to the desk and was told that everyone had gone to lunch. That corporate requires all mechanics and service personnel to go to lunch from noon till 1pm. No one told me that it would be so long! I had another appointment that day at 1pm. The lady at the desk verified that my oil change was complete and I asked for my car. She had to go get it herself because....everyone else was at lunch!!! Never again. Horrible customer service!

Scott Daniels

Sales staff was friendly and helpful and I bought the truck that best fit me.

Virginia Foster

Was very disappointed this last time I went, had a 230 oil change appointment didn't get out until almost 5....all new staff , they guy at the service desk told me that anytime I came to go ahead and pull in the garage because he was fat and didn't like to walk...thats part of YOUR job!!!

Rhonda Scott

I made an appointment for 10:30 am on Saturday, Apr. 20, to have the transmission fluid in my 2013 Avalanche flushed. When I arrived the service person ( I do not know his name) said they could also flush the coolant at the same time so I added that as well as making sure each tire had 38 lbs of pressure with a reset of tire location with the truck. The service person said it should take about 2 1/2 hours to have everything done. My truck was taken back shortly after my arrival. After 4 1/2 hours at approximately 3:00 pm, the service person came out to tell me that the transmission flushing machine had broken and the tech was having to flush it manually. However, he was almost done and it would not take much longer. I told him I had to be out of there because I was meeting family for dinner at 5:00 pm in Fayetteville. He also explained that a tech had quit on Thursday and there were 2 techs trying to do the job of 3 that day. He assured me it shouldn't be too much longer. At approximately 4:00 pm, the service person came out and said that the tech was almost done with the transmission flush. He asked if I still wanted the other two things done. I told him no because I had to leave to meet family at 5:00 in Fayetteville for dinner. Please just get me out of here. I saw the tech bring my truck out to the parking lot at about 4:20 pm. I went to the service person and asked if it was ready. He said that doing the flush manually used more parts and labor so someone was adjusting the bill and it would take a few minutes. I was worried all day that something went wrong because it took way longer than it should have. I asked for my keys so I could put my stuff in the truck and test drive it to make sure it was alright. He said I would have to leave a debit or credit card to take it since I had not paid yet. I was livid and insulted at this point. I asked him if he really thought I was going to leave without paying after I had sat there 6 hours for a flush. He said that was policy. I left my debit card and test drove my truck up to iHeart church and back to make sure she ran alright. I came back and waited until 4:45 when my bill was finally ready. I could not believe there was no discount for being stuck there for 6 hours. I would have been happy with a free oil change or something for the inconvenience of wasting my day. I mean seriously....I had a lot more to do that day than sit there and lose 6 hours of my life that I will never get back. The service person was nice but, this was absolutely ridiculous. If the job could not be completed because of understaffing then someone should have called to reschedule. I would have understood and just rescheduled.

Kevin blankenship

First truck I bought here had scratches on it, salesman said they would buff them out at later date I agreed. Took it back they buffed it all right left swirls all over it and would not fix it. So bought another truck here sales was great to deal with, so check engine light comes on I take to to services department and was there 5 hours, should tell you if you have a light on to drop it off or give you a ride to use just saying 5 hours is a long time to sit in waiting area. Not disgusted with this service but needs improved!!

Thomas Cole

Great Service!

John Smith

Very nice , clean and efficient Thanjs

tabbitha mains

Always super nice , and I'm no longer in a Chevy but will always go there for service. Virginia is the nicest :)

Stephanie Redden

Crossroads is a wonderful dealership! Always so nice and friendly.

Arlie Proctor

Great group of people on the service team.

lisa Hambrick

Nicest Car lot in WV,Frank my salesman went above and beyond what is expected making sure the expierance was smooth from start to finish.If your in the market for a new vehicle you won't be disappointed with the level of service this dealership offers.

Daniel Halsey

Very helpful and quick.

Matthew Murphy

Im a veteran, I loved how the dealership worked with me on trying to get my truck, Lisa and Jeff were very helpful as sales reps. the only reason I give a 3 star is because the dealership needs to know what features the vehicle has before putting it up for sale for example, in my case I seen the truck online an it was suppose to have power folding mirrors with auto dimming, I got after market trailer mirrors with out power folding and auto dimming. i asked for them to begin with before I bought the truck. to make the story short, I talked to the general manager Kenny and he said they didn’t add in the price to fix the power folding and dimming mirrors, so therefor they will not fix them. I shouldn’t have to pay more for something that was in the advertisement. I found the mirrors didn’t power fold before I signed the papers and was told it would be taken care of well it wasn’t. So I would advise you , the vehicles are great but just check the options before you buy, they don’t check the features of the truck and they think the truck has all the features it’s suppose to have . On a better note they really are nice people.

Elizabeth Vestal

They treat you like family and truly take care of you!! Whether you are buying your vehicle or having it serviced!!

lindsey barrett

Really nice people would recommend them to anyone

Fred Bledsoe

Charley is a wonderful salesman. I have bought 3 cars and 2 if my friends bought 3. I highly recommend him. Please come ask for Charley he will take care of you.