We've got all the feddbacks of people who used the services of Cole Subaru (Car Concessionaire) in the area close to the state of West Virginia.
As of day this business gets a score of 4.6 stars out of 5 and the score is based on 140 reviews.
You must have seen that its rating is basically the highest, and it's founded on a very high number of reviews, so we may say that the score is very accurate. If there are many people who bothered to evaluate when they've done well, it works.
You know that we do not usually stop to set tatings when these are correct and we usually do it only if we have had a problem or incidence...
This Car Concessionaire corresponds to the category of Subaru dealer.
I arrived late to my appointment and figured I would have to reschedule. To my surprise they still worked my car in and I was out before I knew it. Thanks for the great customer service.
2nd service for new vehicle, charged for labor and fluid for differential? No warranty and no explanation for this procedure. Just told I needed ir. I even bought extra coverage for warranty as part of sale. Vehicle still has vibration in gas pedal as it accelerates, and still has uneven line to back door closing, same as mentioned after sale at first service.
purchased my 2018 STI on 5 march . the sales staff and everybody at the dealership were wonderful. I will definitely recommend BILL COLE SUBARU to all my friends and family.
I bought a 2017 Forester from Cole over the phone. They delivered it to me for free. Great to deal with, l looking forward to buying my next Subaru from them!
We just bought our third vehicle here, and we couldn’t be happier. Our salesman was excellent, and every single person we encountered was friendly and helpful.
Fast and friendly service
Very Nice friendly staff and extremely knowledgeable.
Was nice but I found screws that should have gone somewhere .
Subaru service department is fast, friendly, and on point!
Amazing service! The right way to do business! Great deals and courteous and friendly staff!
Concerned with our needs, every one was so courteous! Very professional!
Very courteous staff and work was performed in a timely manner.
Always get great and friendly service from them.
Very expeditious service; my oils change was completed in under 30 minutes and Mark and David always make my visits hassle free.
We had an amazing experience and highly recommend Cole Subaru to anyone looking to buy a vehicle.
I had the most terrific experience with them they worked with me and got me the car of my dreams. thank u bill cole
Gave a one because I can't give zero. ive bought 2 here and finally learned my lesson. Will not own another Subaru and definitely not from Cole.
Always very good service, friendly, courteous. And very helpful. Will always take my car to Coles Subrua, you will find they are there to help and to serve you in a professional and timely manner. Wonderful employees!
Good support from salesman. Efficient processing of paperwork. Friendly staff.
Awesome place to buy a car and get service done on your vehicle.
I needed a Subaru only part last minute for my car before we were actually about to take a road trip. I was so stressed and afraid that I wouldn't be able to have the work done with just days to go but the people here were so accommodating oh, they made sure I had an appointment a couple of days before I left and I dropped my car off in the morning and it only took a couple hours and it was done! I had actually left something in my car and had to turn around and go back just after leaving and I was surprised to see they put plastic covers on the seats and everything before they even get in the car. Everybody there seems like they were working really hard and we're so friendly. After having this work done I can see why some people choose to take their cars to dealerships. Really great service.
Excellent service, courteous and knowledgeable staff.
I thought everyone was knowledgeable and friendly. Most importantly, I believe I recieved a fair price on our 2019 Crosstrek.
It was a long day but expected. Amenities were provided by staff. The information for the car was completely explained. Test drive really showed the versatility of the vehicle. I met the staff that provides maintenance for vehicles. They were very courteous and have my first maintenance visit scheduled. Everybody had a role in the process and it went very smoothly. Joe Muskulin was extremely knowledge of the Ascent and we had an immediate relationship. I can’t expect anymore from anybody.
I am on my third Subaru, all purchased from Cole Subaru. Everyone is helpful and their customer service is the best. The service department, especially Dave Workman is amazing and he goes above and beyond to make sure my car and I are taken care of. If you are looking for a new car, check out Cole. I trust them completely and won't go anywhere else.
Pre-visit calls were very helpful! Mr. Colombo was an excellent dealer and his team worked with me on every aspect of the sale. Highly recommend Subaru’s, and highly recommend Bill Cole’s Auto mall!
I had my side airbags replaced under warranty. It took around an hour and my service was prompt and the service department was friendly.
Went in for a recall for one something, there were warning lights lit up on the dashboard for something else and they did not address that. Not even a phone call to say they had checked it or if i wanted it fixed—what kind of service department let’s a vehicle go without checking out a known problem?? And the sales dept doesn’t listen to what a customer says they can afford and pulls a fast one on older customers, will NOT buy another vehicle here
The guy working in the service department was very rude! The last time I came in to ask about even setting up an appointment he immediately cut me off and said he could not schedule anything. I turned around and walked out. Hoping someone else would be working today, I scheduled an appointment online. I thought it would be okay since the time slot came up as available. When I arrived the same guy working told me that he just got a car towed in, presumably about to tell me he couldn’t me in. I said I had scheduled an appointment online and thought all was good. I explained that in addition to what I had selected online I wanted an inspection sticker. He said he was going to do an oil change and inspection sticker. That is not what I wanted at all. I assume you can read what the customer selects when they book an appointment. Service was fast, but just before my car was finished he came into the waiting room to tell me it would have been more respectful of me to have called beforehand to make an appointment rather than online. I thought the point of scheduling online was so I didn’t need to call. He told me I was lucky that the Kia guys could get my car in because if he didn’t have a rack he couldn’t service it. Extremely unprofessional to talk to a customer that way. He spoke fast and walked away quickly without giving me a chance to say anything. Felt very unwelcome by him.
Great service, kerig coffee, free snacks
I was greeted on the lot upon driving in and given instructions where to go. Staff was friendly and helpful in every respect. Service to my vehicle was on time and done efficiently. Explanation of what was done was thorough. Would definitely recommend Cole Subaru!
Cole Subaru always does a excellent job servicing my vehicle and making sure everything is in good working order. The staff are friendly and the service very timely.
This place sucks , they told me to my face the trade in deals that they have in their ads aint true , they are just put there to get ppl into the dealership, wow i thought there were laws for that , i guess not
Have all my cars serviced here and they are always friendly, fast service and good prices. Very happy with the service Guys and will probably get another Subaru when I decide it is time to get rid of this Subaru.
I always have a great experience there. They are fast and professional at what they do.
Joe was very pleasant to talk to and face me good information about services that I will need as well as costs.
I called for a price on tires. Received a fair quote and had my tires installed right away.
I did not have an appointment but they were able to take care of the problem with my vehicle very quickly and efficiently.
Friendly and seems to care about their customers.
Great service
I have been using Bill Cole Automall for detailing not only my Subaru,but my Toyota 4-Runner.They always do an EXCELLENT job.I can be pretty picky about my cars ,and they go the extra mile.
Service is quick and you can usually get an appointment within a day.
Friendly staff, timely service and comfortable waiting room.
They took care of my warranty problem lickety split!!! I was back to work very quickly.
I have been looking for a 2019 Crosstrek in Beckley. My deal fell through there but Tony Colombo and Sammy at Cole Subaru make me a wonderful deal got the vehicle in and had me in the car showing me how to do everything with the new electronic features within a couple days. Thank you so much for your excellent staff and customer service!
Service was ok..,got over$700 worth of maintenance done! Just wanted an oil change!!!!
Won't buy or get car serviced anywhere else
Best Team Around . Always friendly.
We purchased the brand new Subaru Ascent, site unseen, after our family van needed more repair than we were willing to fix. Our salesman Joe M. Walked us right through the process... kept us informed on the details of our delivery date, features of the vehicle and surprised us by calling two months early with the news that our Subaru was on the lot! He, and several others from accounting to management, made the entire process of buying a car super easy and stress free. Joe went out of his way to be available when we had to come back for new owner training on our vehicle ♥️
excellent service by mechanics and service advisors
Great experience! Erica and Russell accommodated me fully, especially being that I live an hour and forty-five minutes away. Made me a deal I couldn't walk away from! I will refer friends here without hesitation!
I am extremely happy and satisfied with my new Outback and with the entire purchasing experience. I was treated by everyone from the managers to the salesmen to the service department like a friend instead of a customer. I will return here for my future purchases.
Not a fan of coles
Hands down the friendliest, most helpful dealership we've encountered through our five Subarus over the years. Our family of five broke down on I-77N and our 08 Forester was towed to this dealership. We were headed from Georgia to Pittsburgh, and felt totally stranded. The team at Cole Subaru did everything and more they could do to get us back on the road. Even in our moment of desperation, they didn't try and gouge us or over sell us on anything. Great, honest dealer who truly has a heart of gold. Highly recommended!
every body was so nice done a great job
From Dave and Jesse in the service department, to Joe and Tony as salesmen, and Chris as Finance Manager I could not have been treated any better! I loved my old Subaru and I'm already in love with this new Outback!
satisfied/ salesman was very informative and polite/so was the sales manger
Service with Kwame, Lee, and Lonnie was outstanding, I looked at a vehicle, Lee and Kwame made sure I got what I wanted and payments within my pay range! These guys are AWESOME. Go see these guys for all your vehicle needs, Princeton Preowned, you guys rock!!
Had warranty service done recently; service staff was on top of things and took the car right back. The recall repair was made quickly.
Well I hesitate to give a car dealer 5 stars but so far it's 5 star service.
We're kind enough to take us to the mall so we didn't have to wait in their waiting room. It did take longer then we expected but that is the only negative.
3rd time in 3 months after buying a new Legacy dropping it in the shop. The only reason I’ve gotten out without paying for their messups is going to upper management and complaining. Radio was bad and both rear wheel bearings went out in the first 10k miles, also put a nail in my tire and wanted me to pay for it. Do not recommend. David Workman is the one to ask for if you are stuck with them like I am. He gets things done.
Great service ! I don’t know how it could have Been better .
In and out oil change record time. Service Manger class act hope paid well as he treats Cole customers. Mechanics always present to discuss any repairs be it completed or needed. Prices reasonable for repairs or maintenance needs my car has. Can't say enough about how good the service department has been to me. You all rock.
Cole service people are the best! They always give me excellent service.
Great Service Very friendly Highly Recommend !
I set my appointment up about a week in advance. When I arrived just before the appointed time, the service manager couldn't find my name on the appointment list. I explained the situation, and that I was going on a trip the next day, and even though he was short handed, he told me he would work things out and get my work done. He did better than that! He was able to not only get the work done, but to have it done just as if I had been properly scheduled and the garage was fully staffed. I really appreciate his efforts. James Shott
Thank you Kelly Rotenberry & Rick Erickson for helping me select my 2019 Forester! I was intrigued by the Subaru Eyesight & now I am a believer. This car prevented a front end crash this morning when traffic halted due to a large object in the HWY & kept me from hitting the car in front of me. Their exceptional service & knowledge helped us find the perfect car for us! The safety, convenience & sharp looks of this Forester are PERFECT!!! I would highly recommend seeing them and taking a test drive, your family is worth it!!!
Only had intentions of looking and shopping around .. But they were intent on selling me a car :) Made it easy, worked out all the kinks, even let me have another car to use until my new purchase is available. I highly recommend this group
My service was awesome!! They treat me right everytime!! Carl Stanton
These guys are awsome!!
I talked directly to the manager . He was great, and salesperson Joe was also . We got a great deal and was not there all day !!!!!
Having service performed at Cole Subaru is always quick, easy, professional and reasonably priced. The staff are all very accommodating and friendly. Highly recommended.
I was on my way through WV back to NC after a trip to PA. Popped a tire going down the highway and had to pull over. Once my doughnut was on, I called Cole Subaru because it was the closest one to me. They were so great in this annoying situation and talked me through what we needed to do. Unfortunately I had to get all 4 new tires due to having AWD, but they had a shuttle that took us to the nearby mall while we waited. I appreciate that I felt taken care of being a young female traveling with another young female friend. Thanks Cole Subaru for being there when I needed you most!
When I originally called to make my appointment, I was told the recalled part would have to be scheduled further out than my oil change due to the replacement demand. I agreed to setup each separately. The service rep, Joe, was very professional and courteous. He kept me updated on the status of my car. He even made sure that the recalled part would be replaced at the same time. While this was a simple gesture it really saved me another long drive to the dealership. When my car was ready, Joe gave me the price breakdown of pricing along with a brochure of what my next maintenance schedule for my Subaru would entail. Joe never seemed annoyed with questions from myself or another couple who had a their vehicle being worked on during this visit. Past experience left a bad taste in my mouth as a different service man had a much poorer attitude. Joe certainly is a terrific Coles service rep!
Great service and friendly.
Awesome staff and worked very hard to get me in the vehicle of my choice. Breanna Bragg is one of the best sales people I have ever worked with.
Bill Cole Subaru is awesome. They have been extremely helpful every time I have been there. I purchased my 2016 Crosstrek from them in May 2016 and have had all service performed there since. Love the customer service and the coupons. This is an wonderful place. Everyone should go here to get their Subaru
Perfect!
My husband and I bought A new 2016 4x4 canyon truck. We recived our first apt. Time for the first oil change the apt was at 9 am it is now 12 pm ! The worst customer service ever! 4 hours to change the oil really! We are very displeased by the lack of care after the sale. You wanted our business until we bought from you now you act as if it's a incovvince ! Oh by the way our sales man is Claude the person who continued to ck on the truck is Treasa I don't recommend this dealership if you want good service! We should have went to Ramey.
They quickly and cheerfully repaired my tire. Thank you once again for excellent customer service.
I arrived at Cole Subaru before they were open. But the shop foreman said it would be awhile before they could do the work. I was not too long getting back on the road. The engine light had come on and the cruise light was flashing. I was well pleased with the service I received. I purchased my Subaru there in February, 2013 so I was acquainted with the dealership. Thank you to the staff who serviced my car.
Very good service. Nice people