Reviews of Cole Kia (Car Concessionaire)

Karen Galuszek

Friendly salesman saleswoman great service department

Ernest McNatt Jr

Highly disappointed was promised they could work with us they were unable to make good on that promise . Definitely a waste of a day

Emma BUCHANAN

Great service

johnny brewster

love the deal they gave me

Brian Goodwill

They lied to me. Over the phone and in person. I made a reservation but they could not find it when I arrived. People on the phone were not nice or helpful.

Michelle Mansfield

Friendly and helpful with your best interests taking into consideration.

Ray Hurt

Good service with clear explanations!

MsVixzen

Oil change and tire rotation - Fixed leak in tire no extra charge and friendly service with a smile. Awesome!!!

Katrina Runyon

Mr.Gravely at Cole Nissan went above and beyond to make sure I found the right car to suit my needs and my budget. He was empthetic and really listened to me, and took the time to show me several different cars. He never pressured me and always spoke to me like a real person. Great customer service!! Thank you so much❤️

Courtney Johnson

I couldn't have asked for a better car buying experience! Everyone was super nice and listened to me when I told them what I wanted and they led me to the perfect car!

Yellies Smith

Professional and prompt dervice department

Joy Stanley

Great salesman Frankie Fish made our experience easy.

Ken White

Nice people.

Sheila Dalton

Unfriendly unhelpful and on the rude side

Ashley Stuart

Friendly staff and we love the environment we have bought 9 vehicles from here and wouldn't go else where

Don Kersey

I bought a Subaru not a Kia. Excellent service by the sales consultant. Only glitch was the prep time it took to get my new car ready to drive off the lot.

Meghan Muncy

I had to take my car into Kia for two recalls it had on it. The associate at the service center inside was very friendly and attentive. After checking with the mechanics he let us know that our diagnostic test was in fact due to the recall and that our car. He shared that it shouldn't be more than a few hours and it wasn't. He called as soon as it was done and they put mats down on the floor to ensure they didn't track and dirt in the car. Overall, they were respectable and timely. The only thing I wish was done or offered is, the option to use a vehicle for transportation. When making the appointment for our car, we weren't given that option, come to find out we could've done that. That's the only minor thing I would say though. Overall, great service.

Richard Griffey

Excellent, very friendly and knowledgable staff A++++

David Via

Great people in service dept.Job well gone.

Andrea Adkins

Bo, Ryan & Zach were awesome! They were nice and understanding, plus they got the deal done quick since we were short on time!

Danny Cressell

Great dealership have already recommended this dealership.

Sherry L England

My husband and I were in your Nissan dealership in Bluefield, WV on Saturday, August 24, 2014 to purchase a vehicle. It was one of the very best experiences we have ever had in purchasing a new car!!! Our salesman Joshua Tibbs worked tirelessly for hours to get us in the right vehicle.He took us for several test drives of different vehicles and went above and beyond what we ever expected, His knowledge about the different vehicles just blew us away.He helped us with our insurance and showed us the different features on the vehicle and he even synced our phones to bluetooth for us!! He was so personable. He seems to truly care about his customers and I and my husband believe he is a great asset to your company. On another wonderful note: your sales manager Lonnie and finance manager Brian were so wonderful as well and they helped us so much. They all worked hard for us and we so appreciate each and every one.for their diligence and perserverance.Your team at this Nissan dealership goes above and beyond to help their customers and make new ones for life!! We will definitely highly recommend your group of dealerships at Bill Cole Auto Mall to all our friends and family and tell them what a great deal and experience we have had. We look forward to a wonderful business relationship with you for years to come. You all have definitely won our hearts! Thanks again and we love love our new car!!! Daniel and Sherry England

Wes Zemonek

Parking area is too small and crowded

William Vance

Cole motors DOESN'T stand behind the vehicle warrenties. I have a friend whose wife purchased a truck for her husband and the vehicle is still broken down and they have to get a LAWYER AND SUE THIS COMPANY, LAWSUIT PENDING STILL. SO I WOULD ADVISE YOU PURCHASE A VEHICLE FROM ANOTHER SOURCE THAN FROM HERE FRIENDS!

Helen Johnson

Quick. And easy

Kelsey Thornton

Great buying experience, Crystal McFadden with Subaru made the buying process quick and painless. She went above and beyond to find me something I really wanted and loved. I wasn't expecting to be able to afford a new car but she made it happen.

Sassy Sheri

It was a great experience to work with the team.

Stephanie Pone

I bought a 2015 KIA FORTE from them , paid $4000.00 down , making payments $421.38 and still owe way more than the car is worth . Pretty much nothing is covered on your bumper to bumper warranty. You are better off with a souped up bicycle. I can't wait to get rid of this car . Never again !!

Megan B

Great place!! Great people!!

Hope Hess

Crystal is awesome! She was very thorough and answered all of our questions! She was also very patient and super knowledgeable! Thank you for all of your help!

Amber Wagner

Great people, great attitude, great atmosphere, great place!

Mary Munsey

Crystal was amazing today! She got me in a vehicle that I love, and fits my budget. She has a wonderful personality, and my son fell in love with her. Very easy to talk to, and a hard worker. She definitely went above and beyond for me today. Will choose her again to meet my families future car needs. Thanks Crystal for everything!

Darlene Watkins!a

Friendly! Great place!!

Richard Glaw

Purchased a new 2018 Kia Sportage fast and easy ease to work with!

ray rokni

Great experience with the Kia repair department after my Kia Soul just died on highway trying to get back home 300 miles away. Had car towed to Kia cole and the service manager got back to me next day to inform me that the whole engine had to be replaced since a push rod had broken loose and destroyed the engine plus other things. He had already called Kia and got go ahead to do all repairs under warranty and had a replacement car for me so I could get back home. Once they had the replacement engine and parts sent to them by Kia, they did the work in 3 days. The repair/service manager was absolutely fantastic!

Joseph Arrington

Quiet waiting room with a reasonable wait while services are performed, and a basket of goodies, wifi, and device chargers to make the experience more enjoyable!

Mary Cox

Had a great sales experience with Crystal mcadden and Nathan. They made it quick and easy highly satisfied and love my car.

Angie Kirk

They treated me great. They went above and beyond to help me find the right vehicle and continue to call months later to see if everything is going well with my purchase. I would highly recommend this place of business.

Kenneth O'Dell

Great place, great staff and great deals.

Nicole Leon

LONG WAIT TIMES AND RUDE STAFF

Jeremy Mullins

Tried to leave a deposit on TWO!!! vehicles and would not get a phone call nor email replied timely. I called back and even tried to leave a deposit and was simply ignored. Drove to KY next day and purchased one of two vehicles.

Jenny Front

I can't thank the team at Bill Cole Subaru enough for going above and beyond to get me in to a new Subaru. They even stayed after hours to make it work. I would gladly recommend them to anyone interested in purchasing a new or used vehicle.

Lisa Wilson

Maintenance performed efficiently and in a timely manner. Great to work with.

Sarah Humphrey

Everyone was nice and helpful. I like my new outback.

Nick Cook

A very friendly and helpful staff helped me purchase a car that I didn't think would be possible. I would recommend this dealership to anyone!

Sarah Summers Rahal

I bought a new Maxima at Cole Automotive Group; the salesperson was Crystal McFadden. Crystal went above and beyond to ensure that I got the most car for my money and made the trading process so easy. Financing was easy, well-documented and explained thoroughly to me. It was a pleasant experience and I love my new car!! I would definitely recommend Cole Automotive Group to anyone in the market for a new car.

natasha cline

Written on behalf of my mom who doesn't have Gmail access - "I had a good experience with them. I went in with my spouse to take care of another vehicle and had been wanting to upgrade to a newer model. I was a little concerned about it because I was still making payments on the vehicle I had at the customer service garage. I had never traded in a vehicle while payments were being made and had no clue how the process really worked. It was actually easy and they had done it before, so there weren't any hiccups. I went through the typical process of car buying - bank, financing, etc. Although I still owed on my current car, it was as easy as signing a few pieces of paper after it was valued, to get it paid off through the dealership, and the excess being put towards the new car. Basically, they made an offer on my current car, used part of the offer to pay it off, and applied the remainder to the balance on a brand new car. I had been wanting to upgrade to something in a different model and nicer color, so it worked out well for us. I have more room, lower miles, a better warranty, a lower car insurance, and my payments didn't change much at all in the amount I was paying previously. Chris and his partner were helpful with the process and answered our questions. Of course, purchasing a car takes a few hours with banks, forms, and paperwork but they made sure everything was handled for me so I all I have to do is make payments. I did end up having to use a different bank for payments this time, but you can also set them up online so you don't need to drive to drop them in. Everyone was hospitable and answered my questions. I wasn't rushed and it was a one day trip to get it all handled from valuation, payoff, transfer of tags, signing new paperwork, and getting the new vehicle home. No complaints here." Denna C.

Pam Mounts

Everyone at Coles made us feel like we mattered and they were awesome. We have bought two vehicles from them and look forward to buying more from them in the future. I would definitely recommend Bill Cole to anyone looking to purchase a vehicle. I appreciate his kind staff and how they were able to help my husband and I with our vehicle.

Jeremiah Weakley

Awesome people that go above and beyond to help you get what you want and need. Wouldn't hesitate to buy from them again and again!

Ron Primmer

Great service

Robert Ferrari

The people at Cole were GREAT. No pressure, no nonsense, just the information I needed to purchase vehicle I wanted at a very fair price. I even got a very reasonable trade value for my 12 year old car with 230,000 miles on it! I highly recommend Cole!!

Kitty White

It was very good and your salesman Freddy Allen should get a raise he is a friend and goes beyond what a car salesman does.

HamburgerHelpMe-

Outstanding.the best dealer I've ever dealt with hands down.

Eleanor

My salesperson was absolutely amazing!! Will recommend her to all of my family and friends.

DOUGLAS VANCE

VERY PROFESSIONAL, COURTEOUS AND EFFICIENT SERVICE MANAGER--RYAN MILLER.

Jason Shaffer

Brian Allen and Ryan Miller are 100 % dedicated to providing great customer service. Go here for service they work on all makes and models

R Rr

They took my vehicle back as scheduled. They were fast and efficient!

timjenkins502

I used to think highly of this lot, until I recently went in to trade in a vehicle, they will do anything to make a sell, told me to get a car and then take a voluntary repo on my current vehicle, I grabbed my keys off of the desk and got out of there, once my vehicle is either paid off or I trade it in some place else I'll never step foot on a coles lot ever again.

Barry Hindre

All the staff at Cole Kia did an excellent job taking care of all our needs with the purchase of our Kia Sportage.

Stevi Willis

I was very happy to find the exact Subaru Crosstrek that I had been looking for at Bill Cole Auto Mall. Salesman Bo Wagner was awesome through the whole process.

Michael Owens

Be careful!!!!

Marcus sizemore

Excellent people do work with. Tony was great I came in late in the evening on Saturday and he stayed almost 2 hours after closing to help me and make sure I got what I wanted. Would definitely do busy with again.

Jay Wright

Tony Columbo was very helpful and knowledgeable! RJ the sales manager was great to work with and took the time to explain in detail all I was signing, and did his best to get me the price range I was comfortable with! Jessie in business development was the first person at Coles I talked to was friendly and helpful and a big reason I visited Coles! Great experience!!!