Reviews of Chrysler Dodge Jeep Ram Fiat of Morgantown (Car Concessionaire)

David Siderovski

Took care of a Safety Recall and oil change / tire rotation with cheerfulness and professionalism. I will return!

anthony taylor

worst service dept. ever my fiancée Stacey Campbell had our 2015 dodge dart in for service on radio and control arm they said was supposable making the noise coming from car they had it for the whole day go to get it next day and they start saying in owe $200 for some kind of deductible that I knew nothing about was told had bumper to bumper warranty when bought out lease nothing about deductible they knocked it down to hundred that I had to pay to get car that didn't really have then get home and keep finding screws that keep falling in floor from somewhere and fabric around steering wheel all tore out and hanging loose car still making noise it was making before stereo is programed to wrong car. so what I pay $100 for? For them to tare car up more! We called talked to manager told him about it he said he'd review what was worked on and call me back its been 2 weeks and nothing I even called back last week and nobody answered so I left message and still nothing. Worst place ever and bad thing is before this I thought about doing more business with them but not now they woult even replace deck light on truck that has water in it for second time. NEVER AGAIN

Jeff Moody

Friendly and fast service.

Joe Mercer

went to 3 different dealers the day I bought my new truck, When I pulled into urse Jamie Markley greeted me and made buying a new vehicle easy and enjoyable.

Sue King-Marschalk

All of the Urse staff that worked with me on the purchase of my Durango were kind, efficient, knowledgeable, great to do business with and it was a pleasant buying experience. Since I live over 300 miles from the dealership, most of the initial questions about the Durango, additional pictures I requested and the information they received from me about my trade-in vehicle were handled through email. The email exchanges were within a reasonable time frame and made the paperwork go smoothly when I arrived at the dealership. Thank you Derek, Jacob, Savannah and Chad for making me welcome and treating me with respect and courtesy. I would definitely recommend Urse as the dealer for purchase of your next vehicle!

Charles Ndhlovu

Over-priced service and horrible time management. Wouldn't recommend them to anyone.

Samantha Loughry

Morgan went above and beyond to make sure our expectations were met. I highly recommend Morgan. She was by far the best salesman I’ve ever dealt with. Thanks again Morgan! I absolutely love my new 2018 Dodge Durango

Sherri Stover

Best car buying experience ever!

Corey Lilly

Terrible service experience with rude staff. Do not take your vehicle to the Morgantown dealer service.

Melissa Mckee

Awesome service by all! Kind and patient.

Bruno Souza

I've ordered a spare tire almost two months ago and the ETA is two weeks from now. Horrible service.

Dawn Pimentel

Urse Dodge Chrysler Ram and Fiat of Morgantown Was what i need for my first experience dealing with a dealership in WV. I am new to the area and i need to get my oil changed in my jeep. Ruth the service manager was one of the first people i spoke too. She was very sweet, timely, and right on the money for the question i was asking. If she could not answer them she made sure someone did. The service i got was outstanding with no problems. I did try get them to wash my jeep because its very dirty. However that one i was told was on me. Lol I would recommend this dealership and i will be returning for my service needs. Happy Travels to all :)

Drew Wade

Ask for Drew in sales! He's fantastic!

Brian C

The title says it!! An initial bit of miscommunication was quickly resolved, and everyone at this dealership went WAAAYY beyond what was expected of them to make me an unbeatable deal. I have purchased numerous vehicles in my life, and have never had a dealership make me feel so much like my satisfaction was of the most importance. They have earned ALL of my future business!!! Thanks again guys!!

Eric Zwolinski

Wasn't able to pick up my car without a ride, they offered to drive about 10 miles and get me free of charge, dropped of my car at night without appointment, the next day I had an estimate of repairs and the day after it was all done. Very friendly and communicate well.

MrDubo1

Makes you wonder when then dealership has your vehicle tied up for hours, and they don’t even have the courtesy to take you home (less than two miles down the road)? I got things to get done today but, pI guess I’m callin a cab! They could stand to be a bit more considerate of others.

Angel Hardy

I would recommend Urse in Morgantown WV to anyone they have great customer service

Alex Allman

Didn't end up buying a truck. But Russ is the man.

Big Dog Construction

Refused to honor dodge factory warranty!Went to Victory dodge.They handled it with no trouble.

SBW

I've been a customer of Urse Automotive for several years. Everyone I've encountered has been approachable, knowledgeable and professional. Deon has always been willing to go above and beyond to assist me with getting the best deals! Thank you for the great experience.

Alden Martinez

Great customer service.

The Red Raven

It was super cheap to get four tires, an oil change, a state inspection, and an alignment done for my 2017 charger. It was only about $940. They were super quick and everyone was really awesome. Not that overly customer service bs but just real people that were cool to talk with.

Cam Stoldt

Been dealing with these guys for years now. Great service and much respect when discussing things. Great pricing and willing to work things out. Would for sure send anyone to these guys! I have always worked with Jamie and he's a great guy!

shawn devall

Fixed the recalls on our 2016 2500 big horn.

Crystal Holland

Everyone at Urse made purchasing a car a smoothe, low stress experience for me and my six year old daughter. From the time we walked into the dealership each person was polite and positive, made the experience a 10! Thank you to each of you

Francis Nickler

Great and professional service. Very friendly and concerned.

Q Wang

I am utterly disgusted by their service. I left my FIAT at Urse over the Christmas holiday for a 3-hour work on the engine cradle. Went back on the 26th only to find a big crack on the windshield, at least 60 more miles on odometer and a half empty gas tank. I guess they did a test run to the mountains! I am trying to work out a fair solution to this incident. Update: Sent an email and made a few phone calls, but never heard anything sensible from them.

David Fabry

This place has a terrible service department. I dont know why I keep coming back. I bought my RAM from the Fairmont store and come here because I think it will be more convenient since I live in Morgantown. It took over 2 hours to get an oil change and tire rotation. I even made an appointment at 8:00AM for this. This is typical of their service times. And don't leave a message for a call back from service because you'll never get it. I have had my RAM in for other things and it never gets done right the first time. Also, the wait time to get an appointment is always very long. My guess is they don't have many service techs and the ones they have aren't that great. I just changed the rating to 4 stars and here is an update concerning the above comments......I was still in the dealership when I posted the first review. I was surprised when the service manager came up to me and introduced himself only a few minutes later and wanted to discuss my issues. I was very pleasantly surprised! The manager, Dale Martin, was very apologetic and spent quite a bit of time explaining why my service was taking so long and wanted to hear about my other issues. This was great customer service. Mr. Martin promised he would address my issues and asked if I would give them one more try and I agreed to. I left feeling like a valuable customer. I will be looking forward to my next visit.

M Gear

They sent out an illegal scratch-off "sweepstakes" by mail and didn't give the "winners" what they were promised. Incredibly shady.

Michael Kalany

These guys always take care of me. Very professional staff. Favorite dealership around.

Ginger Moore

The whole team were awesome!!!!! Especially the salesperson Morgan ( from Morgantown) will definitely be going back in the future!!!! Very friendly team had a great time

Stephen Williams

Very slow in the service department even with scheduled appointments. Charges hourly rates while car is under warranty to look at problems. Won't buy another ram and won't be back there for service.

James Kenis

Great sales and finance team. I am very satisfied with my experience. They had ready answers for all of my questions and they really worked with me to get me the car I wanted. They absolutely went above and beyond what was expected. I will definitely go there again for future purchases. Morgan, Nathaniel and Shawn were the best.

Drew Wally

I took the car initially for a repair for the ignition and when I arrived the car wouldn't start. I spoke with the technicians and they said it might be a TIPM issue and told me Barb would call me on monday. No call the entire week until I called wednesday and there was no update on my car. Friday came and I was advised they couldn't get my car seen until the following monday and this turned into Urse keeping it for what would turn out to be close to 15 days with no status update. Finally I go to pick up my car and I recieved it back from the dealership with a flat tire and the issue came back where the vehcile wouldn't start. I had to pay 502$ to change my front two tires at another dealership which advised me the valve stem was damaged causing the flat, not from driving it - which I hadn't because urse had it for 3 weeks. I called Urses supervisor and he said he would take care of it, I wasnt reimbursed my money for the tires but they supposedly ordered another TIPM because the one they put it had a faulty relay. Additionally after receiving my car back I started getting a check engine light which the dealership said was from the relay they replaced and that they fixed it. Well last night the check engine came back on. I am just going to go to another dealership because I gave them plenty of opportunities to make it right and at a certain point you feel stupid for even doing that. Ruth the service rep is really nice if that's worth 1,800 in expenses. If you do go to service for any reason avoid Barb. I'll update to see if the TIPM was fixed but at any rate the check engine is back on so I'll go to waterfront jeep because they're just much easier to deal with.

Brandon Newbrough

Morgan was really helpful and knew just what I was looking for.

Shelley Kulenovic

The staff at Urse was very friendly. Tyler was the sales associate I was working with and he was helpful and answered all of the questions I had.

Empty The Same

The first time my fiancè and I came to this place it was great. The employees were nice and so subtle about everything. The second time around, it was complete trash. For the past couple weeks we have tried to get ahold of Urse about getting the recall on my fiancès vehicle. We then we're lucky enough to get an appointment for September 25th at 9am. As we arrive and go to the desk we were then told we were never even down for an appointment and that our part was never ordered. Overall, when it comes to reliability for Urse, they are less reliable than my cat, and he is dead.

William Bair

Nice people

Douglas Maslowski

Very fast service. I was able to leave my truck there overnight and pick it up the next evening when it was complete.

Albert Berrebi

I thought the coolant flush was kind of pricey- and even though I dropped my car off the night before, they didn’t get it into the shop very early on Saturday. The car wasn’t done until after 4:00, and picking it up was an inconvenience. I would have appreciated if it had been washed.

Glen Bee

They did a awesome job explaining all of my wife's questions.

Christie Brand

My husband and I went to Urse to purchase a new truck, We walked in knowing exactly what our budget would allow. The staff we dealt with went above and beyond to get us into our new truck.I purchased my car there in 2013, returned to purchase my husbands truck in 2015 and I will be returning in the future. Thank you once again for having an incredible staff on hand.

matt s

We had an amazing experience with sales staff that went above and beyond to help us fit our needs.

Nikita Singleton

I walked into Urse Dodge of Morgantown with my boyfriend who was looking to buy a truck. We were instantly greeted by Deon Waites. After a few moments of talking with him, Deon had me falling in love with a Dodge Charger. After a few simple signatures I was driving out of the lot in my dream car. He was friendly with an excellent sense of humor making the shopping experience delightful. No one has made me feel comfortable enough to randomly by a car like that except for Deon. Thank you Deon and Urse for an excellent experience..

Rae Stubbs

Deon Waites was one of the most sincere, informative and professional salesman I've ever came in contact with. Not only did I buy a car I meet a friend.... Thank YOU URSE DODGE!!!

Mutee Al-mahdi

It has been sometime since I have purchased a vehicle from a dealer. This experience was outstanding! No BS, just great people who wanted to see me in the car I wanted! I highly recommend them!

Dylan Chaney

Very fast and friendly service. I will be going here for any service needs!

Tyler Pepin

Buying a car sight unseen from out state is always stressful, but after the 3 hour drive I was pleasantly surprised to see that it was just as described by Jake Halsey on the phone. Jake was incredibly helpful and it was a smooth and quick transaction! Loving my 2017 Jeep Grand Cherokee trailhawk!!

Matt Rose

Excellent customer service. Really helped with all the decisions I made. Jamie was very nice, and incredibly down to earth. There were only 2 salesmen there and he did a fantastic job. Would recommend to anyone in the area looking for a truck. Thanks again to Urse for my new truck!

Amanda McMinn

Great (and patient) employees. They worked so well with me to get me what I want at an affordable price.

Stefan Hayducko

Staff member Tyler D. was very knowledgeable and was able to guide me in the right direction for my next purchase. He was not pushy like many previous experiences at car dealers and is a very personable young man. Definitely recommend all my friends and family here.

Peter Bottini

Very good experience. Staff was very helpful and pleasant.

Kristi Messenger

Two years after buying my car and I've been nothing but frustrated. I'm paying way more than I ever should have. This was my first buying experience and I'm almost sure I was taken advantage of. I will never buy a car from a dealer again. Not worth the money, time, or effort.

Wendy Tuero

Excellent customer service. Our salesman, Jamie Markley, went out of his way to get me what I was looking for in the price range I was comfortable with. Love my Durango.

George Goldman

Every thing went great. In and out

Lonnie Riley

Had a great experience! Deon made me feel super welcomed and only after a few minutes of conversation put me on the exact vehicle I wanted and needed. Getting the price where I needed was painless and signing the paperwork only took minutes. I was impressed!

Lakisha Elder

I bought my car in 2013. I stopped in to see Deon W. to discuss what I was looking for and the budget I wanted to stay within. The very next day I had to jump on a plane to Las Vegas, when I got back, the car was waiting for me just as I requested. Use Dodge really listened to my request and gave me a quality car.

Melissa Bjorkman

Always pleasant and very helpful. Who doesn't like service with a smile!

Kelsey Bailey

Tyler D. made the car-buying experience efficient and organized. The overall experience was bettered by his knowledge on the vehicles!

Dan Stiefvater

I visited the dealership with no real idea of what I wanted. Tyler Dubovich quickly greeted me and helped me narrow down the options on the lot to a couple nice trucks that would be ideal for me to support my lifestyle. He seemed really knowledgeable about the vehicles as he answered all of my questions. I'd definitely recommend Urse and Tyler Dubovich!

Colin McKee

My family has owned a 90s Chevy pickup for over a decade now to use as a utility vehicle, but after years of wear and tear, I've recently been considering purchasing a newer truck to haul equipment for side jobs during the summer months. Although I figured I wouldn't be able to afford a brand new truck, I visited Urse Dodge to browse some of the options out there anyway because one can dream. I was greeted almost right away when I walked into the dealership, and Tyler walked me around the lot to show me some of the newer Ram models. Everyone I talked to was knowledgeable, especially in terms of my hauling needs and financial situation. While I ultimately didn't purchase a new truck during my visit, I will most definitely take and refer my business here for the excellent customer service.

Micah High

I had the opportunity to work with Tyler Dubovich from Urse and he was very friendly and great to do business with! He was full of useful information and gave me all of the answers I needed!

Daniel Kleeh

On 17-Mar-18, while on a family excursion to Krispy Kreme, I noticed a vehicle I was interested in on the URSE website. After reaching out to URSE and receiving an alluring price back via email, I decided to take an hour drive to Morgantown. Upon our arrival at URSE, we were greeted by Jamie Markley. Jamie's demeanor was fantastic, he has a pleasant attitude and was easy to converse and work with. Needless to say, after test driving the vehicle I decided to proceed with the purchase. I worked with Ralph Neal for the financing, who was also very laid back and pleasant to work with. All in all, my total experience with URSE was quite possibly the best I have EVER had with any dealership in my life. URSE (Dodge Chrysler Ram and Fiat of Morgantown) was not a pushy dealership and they didn't brush you off either -- very laid back and relaxed environment. I would recommend visiting URSE to any one interested in purchasing a vehicle. Most expensive Krispy Kreme trip ever, but very satisfied.

heather mccoy

Very friendly and fast service!

Jeffrey Kay

Worst service department on earth

Charles Elder

Went to Urse Dodge and didn't think I would find what I wanted. Deon Waites a sales rep came and helped me find the car that met my needs. He was very out going and knowledgeable about the vehicles he showed me. I drove away in a new car that day...great customer service

M Love

What a great experience. I walked in to the Urse Dodge Chrysler Ram of Morgantown and was greeted by Deon Wiates. I was in the market for a new or maybe a low mileage Dodge Ram. He went over all the features and answered all of my questions to make sure if this would be the right vehicle for me and my family. There was no heavy pressure to purchase but to educate me on my options. Thanks so much for your help and I will definitely be in soon!

Rob Hunley

I use Urse regularly for all of my service and maintenance needs in large part because of the sevice representative there. Her name is Ruth and she is far and away better than any other service representative I’ve ever worked with. She makes my experience great each and every time regardless of the circumstance. She is truly an important asset to the Urse Dodge Team. I am very grateful to have such a welcoming and warm reception each time I visit the service group. Thank You

witney marks

We bought a 2017 Cummins and had an excellent experience working with Derek, Kenny, and ralph! They all stayed after hours to help us!

Urse Automotive Group

Have bought 3 vehicles from Urse Dodge Chrysler Ram of Morgantown and couldnt be happier!!

Gene Groves

Always 4-5 times longer than expected.

Jim Seese

Shout out to the Service Department! I had a check engine light on before a trip. They took the time to check it out and get me on my way. Much appreciated!

Maxene King

Awesome service!!! Very pleased with the customer service as well as my purchase!

Kelly Casino

Did not expect to purchase a new car today but was made to feel at home and confident in the decision to purchase. Jamie Markley was AWESOME!! He was extremely informative, answered every questiin professionally and wirh confidence! Also, Chad and Ralph were wonderful!!! Jamie even surprised me by taking a very special window decal off of my old car and putting it on my new FIAT 500 for me. Made me cry. Thank you Jamie!!

Alex Beavers

The absolute worst dealership I’ve ever had to deal with, they have had my vehicle twice. First time took two weeks for a dent they had put in the driver door. This time it was a transmission problem. I get the car back after a week with scratches all over the car they claimed “ there’s nothing in their lot that they could’ve hit “ and blamed the tow company. I have pictures and video proof that the car was completely undammaged when it left it. 0/10!!! Garbage service

Patty Britton

I would have given a 5 star but I had work done there thinking my bumper to bumper warranty would cover it but after the work was done, they informed they don't accept warranties that are purchased at other dealers. I won't have any other work done there.

Jack Adams

I have worked with Jamie Markley for about 4 years now and he has exceeded my expectations every time. I have purchased 5 New vehicles in that timeframe and have worked with him closely on any issues that arises either with service related items or general questions. He is always professional and courteous and takes the time to follow up on all issues. The dealership overall is excellent and I have had nothing but Superior Service every time I go in. Have and will continue to recommend Urse Morgantown to all my friends and associates. Top Notch!

Carol Mangone

Service department is excellent. Have always been treated with respect and very courteous staff. Whether I've had an appointment or just came in all my requests were honored and done with great efficiency. I wouldn't bring my Chrysler anywhere else.

Lydia Bailey

I had a great experience with Urse Dodge of Morgantown. With the help of Mr. Waites I was able to purchase my FIRST brand new vehicle.

Lisa Dudley

Everyone was friendly. My car was finished in an hour.

Karen Austin

Customer service was top notch!

Zak Klippi

Please go check out the URSE Morgantown and ask for Tyler Dubovich ! Great salesman with knowledge and experience!

John Straub

I ordered a Charger R/T mid February and it already came in. Russ, Kenny, and team were wonderful throughout the whole process. When Russ took us through the service quick lane it sold us on the dealership, James runs a tight ship and we appreciate that. Would recommend to anyone looking to buy a new car.

Richard Aberegg

The associates at Urse were friendly and very helpful. Went in to make an appointment and they ended up fitting me in right then fixed my issues and done. staff was friendly and easy to communicate with. I will be a return customer

Terry Firestone

First of all, our Product Specialist, Alex Aylsworth, was so knowledgeable about the vehicles, as well as so helpful in assisting us in finding us the exact Ram Truck that my husband wanted. His manner was polite and friendly. Alex reviewed all of the features of the truck with us, and wanted me to be as knowledgeable about the vehicle as my husband. Once we selected a vehicle, we were introduced to Brandon, the Sales Manager. Again, so friendly and polite, and determined to help us get the right vehicle within our budget. Despite his best efforts, the end price for purchase was slightly above our budget. He understood that we were retired and on a fixed income. At that point, Brandon asked us if we had ever considered leasing. I was seriously interested in it; my husband really wasn't. Brandon made it clear that he wasn't trying to push that on us, but that he felt that he could meet our budget. HE DID!!!!!! We were given an extremely fair trade in value for my husband's 2005 Chevy Suburban. We did a 36 month lease, with the tire and oil change package, and ended up being $16 below our maximum budget. Jacob was the Finance Manager that assisted us as well. He had our paperwork completed in a timely manner, and explained everything to our complete satisfaction. We looked at a similar Ram Truck at another dealership in Uniontown, PA, and although the Product Specialist was very nice and tried to work with us, the Sales Manager increased the monthly payment for the truck by $100 in 2 hours. That's unethical. And that's why we gave Urse a try. We are so happy that we did. Alex even offered to program our cell phones into the blue tooth feature if we are unable to. Prior to our departure, Alex did another walk around of the truck to assure that everything was OK, as well as again asking if we had any questions. We have already recommended this dealership to friends, and will continue to do so. My husband and I are totally satisfied and have just had the best car buying experience that we have EVER had. Thank you Alex, Brandon, and Jacob!

Justin Barkewich

These Guys where really good to me,...driving threw the parking lot, window shopping, salesman approached, I asked a few questions, took a cruise in new ride, sale completed. Very pleasant experience with all branches of the sale.

Cammis Camus

Great service. Telecommunications need some improvements.

Vívwidit x3

I hadon't visited the service department. Roger was very professional and seemed to be honestly interested in my concerns. Communication was great, I was highly satisfied with my visit. I highly recommend Urse.

Stephen Hlatky

Great experience and very professional sales staff. Tyler Dubovich was very polite and knowledgeable in every aspect of our car buying experience. I would recommend anyone to them. A++

Joseph Smiley

Broke down on. My way home from Virginia. They took me first thing in the morning and had me repaired and on my way home by 2pm that day! Thank you!

Anitra Hamilton

I had a wonderful experience at Urse Dodge of Morgantown. Deon Waites assisted me in getting the car that I needed! The time spent with paperwork was effortless and I've recommended everyone looking for a car to see him! Thanks Deon!!

Jake Bostic

Awesome experience with these guys. Derek, Ralph and the rest of the guys did everything they could to ensure I got the truck I want. I recommend the guys and gals of this place, especially if you are looking for a truck!!!

Roy Slavensky

Good deal from them but had a hard time completing the transaction. Would call sales, sales would say waiting on my bank, called my bank and they said they had approved and sent everything back to Urse. Took almost a week of this back and forth before deal could be finalized

Lynette George

I have been going to Urse Dodge for several years. Deon Waites have sold me several cars throughout the years. Deon goes above and beyond to make sure he offers the best deals, he answers all questions and concerns. Deon takes the time to make sure I know how everything works, he made sure I was in the right car for me, he is very knowledge about the vehicles and very customer friendly. I would highly recommend his expertise to anyone in the market for a new vehicle.

Rich Pitzer

Zachary made our purchase a great experience from the moment we met. His knowledge and expertise were top notch. Chad Givens and Donnie Johnson also went above and beyond to make us the best deal possible.

John Frye

Bought vehicle. TWO AND HAIF MOUNTHS still no tags temp. exp. Cant drive making payments on car to sit in drivaway. Keep getting lie after lie after lie!!! Wpould not recomend to anybody!!!!!

Gigi Namay

I’ve begun to use Urse in Morgantown for all of my vehicle needs. They are always friendly, efficient and inspire a real s name of trustworthiness. I highly recommend.

Mick Householder

Great. Very polite, professional employees. Knowledgeable about all products and direct in answering questions.

Joey Graham

Amazing! Jamie and the crew got me set up with a super clean Dodge Ram 1500! They actually help their customers and take the time to make it happen here

Candy Talbert

very quick considerate service in our very busy life. thank you

Hal King

I am from out of town, and while towing a camper, had a sudden breakdown with my Dodge Ram on the interstate. Me and my family were stranded and needed help. I called Urse because they were the closest Ram dealership, and spoke with Zack. I explained that I was in a bind and stranded on the interstate, and I asked that if I had my truck towed there, could his diesel mechanic look at it. Zack advised that it would be two weeks! I asked if he knew any alternatives for my situation and he replied 'Google '. Well....I did use Google and was able to reach a diesel repair shop that, even though they were very busy, IMMEDIATELY looked at my truck (a mechanic even stayed late to help), and the OWNER brought a separate truck to pull my camper to a campground for my family to stay in during the repairs! Now that's how you show compassion and do business! Needless to say that Urse had no compassion or a willingness to help a family from out of town. I would not recommend them to anyone.

Mark G.

Everything was fine, normal oil change and tire rotation, I took some work and sat and had a cup of coffee and did a few things. Everyone was very accommodating and friendly.

Brian Hamby

The other day Tyler D. Helped my buddy and I find the car we were looking for and gave us more than enough helpful info about the car and financing. Very knowledgeable guy and easy to get along with. Keep up the good work man. You'll be the reason I get a new car soon!

Katie Conaway

Unfortunately, they have a very inefficient service department. My first trip was for an oil change and an inspection sticker- it took 4 hours to be completed... The second time we took our jeep in for rear brakes and it took 6 hours to complete. For the second trip, they were not able to offer me a shuttle home (2 miles down the road) or a loaner vehicle. Just very disappointing.

J Burnside

Great sales and service!

ROBERT HOPKINS

First, I want to commend Deon Waites for being a true professional and making me and wife comfortable during our engagement. Honestly, I was not going to purchase a vehicle but I believe in Deon Waites , and it was the best decision I made. When its time to purchase another vehicle, I will definitely seek the assistance from Deon Waites. Thank you Urse.

Adam Blair

Never once had a good experience here. Service center is horrible. Tried to make me believe there was things wrong with my car that were not and tell me with 6,000 miles on the car it was normal wear and tear not warranty work. I will never be back.

Heather Merico

I have recently started taking my car to Urse for regular oil changes. I can say that their service has been wonderful! Ruth was absolutely more than nice upon arrival and also when I picked my vehicle up. Roger(?) I believe was the technician on my receipt. I haven't had any issues and my vehicle runs great. Service was also done in a very timely manner! Would definitely recommend!

Bonnie Dwire

Urse Dodge Service Center is great. Ruth always gets me in for an oil change when I come in. My car is back to me in a timely fashion. The staff is very friendly and helpful and take great care of my car!

Brenda Bonnett

I purchased a 2016 Subaru Crosstrack with 9,000 miles on it from this dealership in June 2017. The salesman said it would $21,000 + taxes, I ended up paying $26,000. $2,000 of that was for additional warranties for anything Subaru wouldn't pay for. Be ware if you purchase any car other than a Jeep or a Dodge for this dealership, they can not service your vehicle. They must out source it to a dealership that services your type of vehicle. I've contacted the salesman (Jaimie) and service department numerous times to set an oil change and to make arrangements to my vehicle taken to Jenkins Subaru to check out a problem I was having with the ignition. Finally, I gave up and took it to John Howard to be fixed and get an oil change. I don't trust the service department to even do an oil change (the salesman stated that the woman in the service department doesn't know what she's doing). I wouldn't have purchased the car if the salesman had told me that they couldn't service the vehicle. I don't want to deal with a middle man whose going delay service on my vehicle and charge me more for maintenance from another dealership. I'm filing a compliant with the WV Attorney General's office for a refund of the money I paid for the warranties. I'm tired of getting the run around from these scammers. Buyer be ware!!!!

Seth Adams

Dirk is the rudest service manager I have ever met. Steer clear!!!

Katherine Rice

Urse was able to take me in quickly. They diagnosed the problem and fixed it quickly as well. Thanks for your great service. Thank you Barb for taking great care of us.

Kelle

If I could rate them lower I would. They damaged my boyfriend's car twice when he brought it in for oil changes. They scratched the rim and broke the rocker panel. Don't buy or get your car repaired here. You will regret it!!!

Alex Davidson

Astronomical price increase since Waterfront Jeep moved here and a really terrible location, particularly during rush hour at the Mile Ground. Service is pretty slow but the staff is always very kind and pleasant.

pintu patel

As always good.

Dennis Sites

Initially their were questions about warranty since the information on computer did not match my paperwork. This was resolved quickly and repairs were completed

Andrew Flynn

While everyone was friendly, my scheduled oil change took 70 minutes. I waited at the dealership assuming it would only take 20-30 minutes. There was no one else there waiting for service so the 70 minutes wait seems unexceptionable.

Matthew Ellison

Great service! They were able to work me in despite not having an appointment.

mike horvath

Urse has gone above and beyond all dealerships that I have ever dealt with in the past when buying/leasing a car. From the first phone call (answered by Jacob Jabbour) they handled everything professionally and in a timely fashion. They followed up with calls/texts to get me all the information that I requested quickly too, and I requested A LOT of information. I like to do a lot of research before I buy a car. They are true to their word when they make you an offer and they are honest about everything, unlike a lot of other dealers. I was very impressed with the looks of the dealership and my salesperson, Ralph Neal, completely went over everything about the car after my purchase. Donnie, the manager I believe, also took time out of his day to introduce himself too. David, in the finance department, was very thorough and efficient and got me out of there very quickly so I could make the 2 hour drive home before dark. I will go back in 4 years when I am ready for another vehicle and look forward to seeing everyone again. God bless you all! I LOVE MY NEW CAR and so does my husband & son. For anyone looking for a new car, the Chrysler 200 AWD goes like a tank in the snow.Tammy & Mike Horvath

Cristy Tennant

I am currently in the process of buying my 3rd vehicle from Urse in Morgantown. I am working with Jamie and Ralph and they are both wonderful. They have been very helpful through all 3 sales. The employees here are all very friendly and helpful. I love the service department as well. I highly recommend them to everyone looking for a new or used car

Tammy Price

Ruth is excellent at her job and is always looking out for the customer first and foremost! Everything was done in a timely manner!

Mark Scherrer

Great experience!

Ashley Brady

Awesome customer service! Great selection!

Nickolas Switzer

BUYER BEWARE!! This dealer is very untrustworthy. They misrepresented how many miles were on the car (166 vs their claimed 52 on paperwork). They refused to fill up the gas tank even though the trade-in had a near full tank. They gave the wrong bank information forcing a long and tedious payment. Buying a car took 5+ hours. AVOID!!

Collin Kramer

Courteous and professional

Erica Ciminelli

I bought a car from them in 2014. I just found out the extended warrenty they sold me was not the warrenty I asked for!!!! I asked for a Chrysler MOPAR factory warrenty and was told that's what I was getting. I jjust recently found out at a different chrysler dealership that I do not have a Chrysler warrenty, here I am 2 years later with some 3rd party warrenty. Buyer beware! I was lied to and now after asking for them to fix there error and change my warrenty they have refused! I will be contacting the Attorney General, Chrysler Headquarters and the Better Business Bureau. Buy your car from a more trustworthy dealer! These guys are liars and cheats!!!!!

Michael Joe Seamon

Enjoyed my first car buying experience very much.

Gayle Rancjik

Very friendly and efficient, completed their task in a timely manner

Steven Hlatky

Salesman, Tyler D., is a great guy to work with. He makes the car buying experience easy, informative, and quick.

tammy mayfield

Would not recommend this place to anyone. I live in NC and was in Morgantown for the holidays visiting family. I had went there on Dec 27th to have them find out about a cupping issue in my driver front tire. They did an alignment and rotated the tires. Mind you my back tires were brand new at the time. They have less then 3000 miles on them. They put them in the front after the alignment. I drove back to NC 2days after alignment. I had to drive back to Morgantown (Jan 16th -18th) after finding out my mom has lung cancer to take her to her appointments. When I got back to NC I noticed my front tires were evenly bald on the outer tread (toe) both sides at that. So I knew the alignment was not done right. I called URSE dodge of Morgantown service dept where it was done and the manager said that they won't do anything because I could have hit a pot hole and messed it up on my way out. If I would have hit a pot hole it would only mess up the one side not both and not evenly either. So I had to pay myself for another alignment but here in NC. One month after I had the first one done at URSE. The alignment was not done at all properly at URSE. I have the paperwork from the dodge dealer here in NC showing the before alignment and the after the alignment was done. Also they did a test drive to make sure it was good. This dealer in Morgantown did not even show me or give me any paperwork showing the before or after of the alignment and URSE did not even do a test drive after the alignment to make sure it was correct paperwork proves it. Now I have bald tires (new) and cant drive the vehicle. I have to go back and forth to Morgantown to take my mom for her chemo and radiation and Dr appointments but now I'm not able to because the tires are not safe to drive. It's about 500 miles each way. I dont feel I was treated right here or taken seriously.

Ashley Chewning

My husband and I have talked to a couple different dealers, we couldn’t get any help, they acted like they wanted nothing to do with us. I submitted everything online, and Jamie and Pat done amazing work. Last night we got to come home in our Jeep Wrangler and we are happy as ever. We got there really close to time for them to close, but we had pretty much everything done before we got there... the whole deal was quick and easy. This dealership has most certainly earned a new customer, as I will go back to them for my next vehicle. Thank You, thank you, thank you for everything you have done to help us Jamie and Pat!

Addy Satterfield

I shopped around to many dealerships and decided upon Urse of Morgantown. This was the one dealership I felt very comfortable with. My salesman, Zach Stire, was down to earth, no pressure, very accomodating and completely honest. Donnie Johnson and Chad Givens also helped answer any and all questions I had to ensure I was comfortable with my financial decisions. Being a one person income family, buying a vehicle is a huge investment, and I couldn't have been happier to have the service staff at Urse! We'll definitely be back for future purchases.

Latasha Linear

I purchased my vehicle back in Dec and it was the smoothest purchase ever! Deon was my salesman, he handled every detail for me so when I arrived all I had to do was sign. He was amazing, giving me a great deal on my trade in. I purchased at 2016 Chrysler 200 and I absolutely love it! The customer service was excellent and even after my purchase Deon was there to answer any questions about my vehicle I had. Anyone looking to purchase or trade I highly recommend Urse of Morgantown and Deon Waites!!!

Jennifer Bryner

My husband and I had a wonderful experience at Urse Dodge of Morgantown! We were greeted by Derek Huey and he worked with us to find a great vehicle that complements our family of 5. Thanks Derek! Also a special thanks to Ralph Neal! We love our Jeep!!!! P.S. Grandma loves ya'll to and she's a tough one to please

Kim Roscher

Ruth is the best at getting you in and out.

Lacy Dodd

Took almost 2 hours for an oil change and tire rotation. Staff is very nice though.

Mike Burkholder

Very helpful and informative, was able to find what I wanted. Very happy with the overall experience.

James Michette

Everything went smoothly and efficiently. All service personnel were very cordial and polite. It was a very nice dealership to take my vehicle for service.

Dillon Given

just went to dealership today was meet by our salesmen Tyler, he was very respectful and extremely knowledgeable about their inventory. Will defiantly return to urse to pick up my next car, Tyler also explained all the finance questions I had. If you go to urse in morgen town go to Tyler he will set you up with everything you need to get back on the road quickly!

Revel Williams

I have brought several car from Ralph Neal and this time Jamie Did a Great job of Helping me with the new 1500 Dodge Ram 2017 thank you Jamie for taking care Thru the Hold process Keep up the good work

clarinetkid17

Good customer service and got me in quickly when my car had an indicator/sensor go bad.

Thomas Hulsey

Outstanding.

Roddruss Clay

Great sales and finance team. They worked so hard on a deal to get me into a new 2016 Dodge Ram. Thanks Deon Waites my salesman

Michael Leptic

Outstanding service!!

Toni Williams

This is my second car that I have purchased at Urse Dodge, and each time I was assisted by Deon Waites. He's done a phenomenal job for me and my family. Deon has always been personable, informative, and extremely helpful. Every time I purchased a car from him I have left the dealership feeling confident in the purchase that I made. He's definitely made the process less stressful, which is why I won't buy a car from anyone else. Thanks Deon and Urse!!! Great Company!!

Jessica Raikes

Maranda was very helpful in helping us find the car for our needs.

Melissa

Nice dealership in great location with a good selection. The salesman, Tyler, was friendly, patient, and informative.