We've got all the feddbacks of real people like you who consumed the products and services of Bill Cole Automall Bluefield (Car Concessionaire) near to the state of West Virginia.
To this day this firm has a score of 4.2 out of 5 and this rating is based on 267 reviews.
As you can see it reaches an feddbacks average is really high, and it's founded on a high number of reviews, so we may be quite sure that the valuation is very faithful. If people have bothered to value when they've done well with the business, is that it works.
As you know, we do not usually stop to write reviews when they are positive and we usually do it only if we've had a problem or issue...
This Car Concessionaire is included in the category of Car dealer.
Always get great service from Crystal . She always calls to make sure you have everything you need for your car and if not she will help you to get what you need.
Amazing service and extremely friendly staff
Went out of their way to help us. Much appreciated. Great people.
These are the crookedest bunch of friggin car dealerships I have EVER seen. They are so over priced on all their vehicles that by the time they apply all the "discounts", you end up paying the full retail price of the damn vehicle anyways.
Everything about the facilities is completely fantastic from the sales person all the way to the service department! They really go above and beyond to meet your needs!
Bought a very nice car. Decent pricing but info was not accurate, as to you needing an appt. To schedule work done. Was told 3 or 4 times just to stop on by?
I've found that their used vehicles are priced a little high for the area. Overall not a bad dealer to purchase a vehicle from.
Friendly and didn't have a long wait.
A place where they treat everyone like family! The salesmen work hard and are extremely friendly! I recommend to all friends and family!
It took me well over 1/2 to schedule an appointment. I drove an hour to Bill Cole Kia only to find out they did not have my reservation. When questioned about it they lied right straight to my face. Worst car dealership EVER!
Service was great and staff very helpful and friendly!
Great service department
I purchased a vehicle today from Cole's Automall thanks to Frankie "Fish" Fitzgerald's attention, care and knowledge. Frankie listened to what I was looking for in a vehicle and the first vehicle he showed me was "the one"!!
Good place, just bad experience with sales this time. I bought from Jason and Mike last time and all went well.
The subaru service department is the best!
An excellent product sold by an exceptional team of people.
My wife and i found shopping for a càr to be less of a challenge and even a very enjoyable experience. They bent over backwards to help us.
My roommate found the perfect car and got it for a very nice price
I would highly recommend buying a vehicle from Tonya at Bill Cole Automall. She went the extra mile helping us buy our vehicle. I will definitely go back to her if I decide to trade.
We were passing through Bluefield on our way from Wytheville to OH when my Odyssey ran out of power. Cole Honda to the rescue! Sales consultant Josh Pike took EXCELLENT care of us and got us back on the road.
Got us a great deal on a super nice car.
The men that help us was fantastic he is 1 you dont wont to get read of .all was great un
Very professional & friendly environment
I love my 2017 Nissa and I want to think everyone they did a great job helping me. Thank you Gracie
I love this place! They will really help you out and do what they can to make sure you are happy! The salesman and mangers here and amazing. I’ve never been treated better anywhere else. Also, they play Christrian music which is awesome!!
The salesman was nice, the manager was not pleasant. Had an attitude. Won't be back.
When I bought my first there they was great. I went back and bought my second vehicle they was great. They told me I could come trade it in a year. I go back to trade it in and it's a no go. For the reason they charged three times the book value. Now I'm stuck paying for a car for 6 years that could pay half on a house!!!
Terrible you will get flipped
I didn't care their way of getting your information before looking at any car of hearing about the over price sale
Awesome people to work with. Frankie Fisher is the man to see!
Good team. They kept me updated on progress of my repair.
We have bought 9 vehicles from here, staff is friendly and we love the environment their
Never had anything but awful experienceso here!!!
Great staff, friendly, and wonderful service.
Just looking
The service was outstanding and the server was cordial.
Best car purchasing I have ever had. Go see Tonya Catron Jackson in Green Valley. Tell her I recommended her. She will do you right and take the time to get you what you want at a price you can afford. I highly recommend Tonya and Bill Cole Auto Mall, Green Valley, WV.
We brought it in to have the front end fixed from hitting a deer and when we came back two weeks later the windshield was cracked. The big boss said it was our fault and wanted us to pay. It wasn't cracked when we brought it in. Then after a week they replaced it and had to put a new sticker on It had a good one on it already. They told me the shock on the back was leaking and gave us a rejected sticker on It. Never again will I come here. Would not recommend it to anyone
Some of the best people I know, if you want or need a new vehicle it’s the place to go, one of the best dealership I’ve been to nice people and very helpful-Juan in Ashland best guy hands down
Greatest sales an buying experience ever!
If i could give this place 0 stars i would. I tool my truck and my car into here wanting to trade them in to get one payment. The sales man showed me a nissan altima . ok very nice msrp price was over 39k ! I kept telling him i did not want to pay sticker price because i know a vehicle is going to lose value as soon as you drive it off. He kept reassuring me i was not paying sticker price and so on . either way i walked out of there oweing 44k dollars. I take it back a week later I'm not happy with the car. So a different sales man tells me he could only give me 23k for my car. Okay so please explain why you sold me this car for 40k and you are only going to give me 23k This place is a JOKE
The guys here really took the time to help me get the best deal I could for my Subaru. They also gave me a good deal on my old trade in. My sales rep, Lonnie, ensured that all my needs we're met. They even offered to send someone for McDonalds while waiting on financing from the bank. I would definitely shop here again.
I bought a 2017 Honda CRV EXL today at Cole Honda. After buying my first CRV in 2010, I knew what to expect as far as quality, performance, and durability from the CRV. However, the new one has so many great options and amazing features! My experience was quick, easy and painless-not like the old days of purchasing a vehicle. Thanks Cole Honda!!
Salesman was efficient, knowledgeable and courteous.
My car was placed into the body shop to have repair work done due to an accident. I got my car back yesterday and she looks brand new! Great service!
It was ok took 20 minutes to get a estimate on my car
I had my new car towed on Sept. 25, 2018 to Bill Cole because it would not start...had to take it back today for same reason and they had no record of it being there in September so apparently they did nothing to it...charged me today to repair it...even though it's still under warranty
the second salesman we were passed to told me that the trade in deal that was advertised was not gonna be honored because it was just there to get ppl in the dealership and no one gets that deal being lied to is a deal breaker for me
The new salesman is a joke didnt ask me what kind of car i wanted hes clueless i would not recommend him selling a car at all his name is shane Thompson!!! He needs to be fired i will be filling a report against him bc he didnt have the right to check my credit as many times as he did he lowered my score!!! I WILL BE BUYING A CAR FRIDAY!!! U LOST A CUSTOMER!!!!
Quick. In and out promptly for scheduled service. Excellent.
I've bought 2 new Subarus and a few used cars from these guys over the years. I also have all my vehicles serviced there as I trust the guys know what they are doing. Everyone has always been very nice and professional. That is why I continue to go back for my Service work and refer my friends and family to them for vehicle puchases.
Superb customer service!
Good prices, very polite, knowledgeable sales staff. Left there with a fantastic deal on a used car.
Friendly staff. Even paid for the gas to come see them from Charleston.
Tonya is the absolute best! excellent service. will definitely be coming back to buy from her!
Typical car dealer, walked away and went to Shelor.
Customer service was amazing! Great vehicle selection, price, and finance options! I'm looking to upgrade my 2013 Nissan Rogue, so please have Dennis Boothe reach out to me. He has my #. Thx#
I had my vehicle listed for sale. This dealership contacted me and said they would be interested in buying it. I explained to them I live an hour away from their dealership and I do not want to waste my time with any crazy low offers. They assured me that would not be the case and that it was very likely they could do better than trade in value, somewhere in between that and private party value. I go to the dealership they appraise my vehicle which is two years old and in very good condition. They then offer me 2,000-3,000 less than KBB or NADA trade in value. I understand dealerships need to make money but they do not need to rob or mislead customers and waste their time. My morning was wasted at this dealership and I was mislead and insulted. I would not recommend them.
Awesome service and great atmosphere. Highly recommend these guys.
I bought my car from Tonya Jackson and I was nervous because I have never bought a car before and went to several dealerships. She treated me like she had known me for years I actually had fun going in debt for a car. She is always so funny and nice when I go tonhave my car serviced she comes and talks to me. She didn't just sell me a car I made a friend! So glad she is back from their Ashland store I missed seeing her and hearing her laugh! I recommended her to everyone i know who needs a car!
Always friendly here.
Service after the deal is a bad joke .
I had our Kia Sedona van in for a recall. A day or so later I got an email from Tonya Catron Jackson with Cole Automotive group that They were looking for vans to buy. I contacted her and we went to see her. Unfortunately they could not do anything for us with the van. However, Tonya did make a suggestion that we see about purchasing a newer and better car outright. We took her up on the offer and we were able to purchase a 2010 Chevrolet Equinox LT w/1 LT AWD and still under the original manufacturers warranty. Cole's even got the payments were we wanted them to be. Tonya is a wonderful person. She takes her customers seriously and works hard for them. I recommend anyone that is considering a new or used car or truck to go see Tonya at Bill Cole Auto Mall. Green Valley, WV.
They do piss poor work their body shop is a complete joke ran by morons
Chris was awesome...thanks
Not really friendly
Good service
Awesome to deal with
They are the best,they always take care of me even if I don't have a appointment .The guys at the desk are most wonderful can't say enough.
when I arrived everyone was nice but when I told them what was going on with my automobile they acted as if I didn't know what I was talking about and they refused to fix the problem ended up having to call and speak with the CEO of the company.
When I bought my used Tuscan, I noticed the air condition was not up par. So had the dealership look at where I bought it and they said noting was wrong. Second oil change in, through same company that bought out the Coles where I bought this car found the problem and fix d it for me! They also told me that my battery was needing replaced so when I’m able will fix that too. Thanks for being there
Great staff here... My battery went dead in my old Civic and the guy in the service department had me back going in about 45 seconds. they always try to go above and beyond and if I am shopping for anew car this is usually where I start. My mother did have a bad experience recently though which disappointed me but overall I highly recommend.
employees are friendly and helpful, but took 5 weeks to complete the repair. Have had much faster service woth worse damage at other facilities.
I agree hope fixed everything
If you won't a dill don't go to coles
I'm always treated like I matter. Nissan service team is fast and efficient. Service writer is always friendly and helpful. Recommend Cole for auto needs.
Some bad used cars,purchased a used Honda one year air conditioner froze up they want$1,100 to fix,bad.
Had a small hit and in a parking lot. Body shop did a great job. Second time they've worked on one of my vehicles. That's why I came back... good quality workmanship.
Too expensive
Fast and friendly. Can't complain
I love the place sometime we will do like look around different kind car or SUV or whatever keep business run make good deal that price
Tonya cantron-jackson is absolutely wonderful! Handle every question and concern i had with so much professionalism and was really sweet! thank you tonya!
Not good not satisfied with sales team very deceptive for a sale
Great place to take your subaru, friendly, nice and very professional. Love my Subaru and will never part with it.
I love this place the staff is very helpful and go out their way to make a sale happen trust me go there you won't be disappointed!
New to the area, we just traded our Nissan Altima for a Subaru outback, and BOY did the fun begin. They didn't process my paperwork for my tags, send me ANY information for the financing company, until the DAY before it was too late. I cant believe these people haven't been shut down due to the lack of organization. We were there for 6 hours, and spoke to and dealt with 4 different people, they didn't tell me that the vehicle we bought was in an accident. They're CROOKED! They should not be allowed to sell Subaru's because it is giving them a bad name! Go ANYWHERE else, but here. Don't waste your time, or you'll en up like me- regretting it, and taking out your frustration the ONLY way you can- in warning other buyers by leaving this review.
I had the most positive experience with Tonya Jackson at Bill Cole Automall. Upon arrival, Tonya listened to my frustrations and patiently answered my questions. We had an honest conversation about past experiences and what I was looking for in a vehicle. She took the time to let me try out a couple of vehicle's that were very different from each other so that I could work through questions about what would best meet the needs of my family. She was pleasant and very easy to talk to. Tonya's helpfulness in looking up information on vehicles I was interested in and her immense knowledge base helped me become more confident in my choice.
Great dealership
I had a great experience with the salesman l got a 2017 titan with no hassle and for the price I asked for .
Beat customer service in my 45 years.
Always s good experience...they do free inspections with maintenance..just ask
Always kind and friendly
The people who work there are so nice.
Very satisfied,visited Honda parts department.
I was very satisfied with the staff I worked with at Bill Cole Automall. Tony Colombo, my salesman, was very friendly and knowledgeable. He was able to answer all of my questions, and I feel that he had my best interests in mind concerning my needs and budget. I would definitely recommend that anyone shopping for a car go see him. He was not pushy, and worked with me to find what I needed. I was also impressed with the finance team. I worked with Zack Frame mostly, but also Brandon Goins. Both were very friendly and seemed to do everything within their power to match my needs. The process went smooth and they minimized the amount of time I spent waiting on paperwork, which was appreciated. Overall it was a great experience and I would consider buying from them again in the future based upon it.
Very speedy and professional
Tonya has helped me buy two cars! Awesome women she is! I recommend her to everyone I know who needs a car!
Bill Cole is the best place to go for any kind of work or getting a new vehicle. They can not be beat.
No hassle!! The dealer we dealt with was Scott he was very helpful and friendly. There was absolutely no run around. He worked with us and got us into a great suv. I recommend Bill Cole and Scott.
The best auto buying experience I've ever had. ALL the sales personal worked together to make sure we got what we wanted they were so friendly and concerned to make us happy THANKS BILL COLE AUTO MALL!!
My parents drove all the way from beckley to buy a red honda crv, when we got here they failed to communicate that they had dealer traded it off that morning so while we were pulling in we saw it leaving with dealer tags, they didnt offer to make it right and acted like it was no big deal, this isn't the first time ive had issues with them, will not be back, I own a honda pilot and live in princeton and drive to beckley to have it serviced at john howerton honda, john howerton honda has went above and beyond in customer service for myself and my wife, we leave happy unlike bill coles where we just leave disappointed...
LEMONS FOR LADIES, AND JUNKS FOR HUNKS.. This place is all about taking your money. THEY KNOWINGLY sell vehicle with problems and tell you they are in excellent condition!
Nice selection of new and used vehicles.
Kwame Gravely is the best. He really went above and beyond assisting my nephew in his new Nissan rogue purchase. If you r in the market for a new or used car Kwame is ur man to call.
I give this place one star for the worst customer service ever! I bought a 2011 Nissan Armada from these people in May 2018. The thing is, it's now had to have the entire motor replaced and now it's back in the shop for more work! I had to take it to First Team Auto Mall bc their service people wanted to play around til my warranty I bought with it ran out! They also lied to me when they promised me the carfax would be in my paperwork! They knew I have children and that I am Disabled and on a fixed income!!! I will never buy from Coles EVER AGAIN!!! I talked to the manager after people ignoring me for almost a month after I tried calling and leaving messages! The manager pretty much said it is my problem now!!! I should have known something was wrong with the vehicle when they kept calling me asking me how the vehicle was doing and if it I was having any problems with it!!! Thanks Scott and Zack for selling me a vehicle that was your problem and now you made mine!!! So sad.
Great Dealership service department does great job not one of those you need this fixed. Service department.
They're great and the nicest people I've ever met
Car still under factory warranty. Went in to get free oil change and tire rotation, told me the tires were rotated and were not .Just bought car last year and car got a rejection sticker for bad wipers. They were fine. Had to go back next day for corrections. Guess they think women are weak enough to get one over on. Not me. Wanted to charge 45.00 for wipers!!! Didn't happen. Make sure to have your husbsnd or partner to check their work. This was at Honda service dept.My car is not a Honda.
Just stopped by to look and left with a new vehicle. Great experience and friendly sales staff. Got the deal and terms I wanted. Would definitely recommend giving Cole Honda a chance if looking to purchase a vehicle.
If you make a deal and sign the papers on anything they have you better take it to a garage before you decide to buy it you will definitely find more wrong with it than what you thought
I feel REALLY uncomfortable buying a car from a place where a manager's husband has a swastika tattoo. Just saying.
Bent over and above to help me!
Very nice staff the salesman was very nice and friendly very knowledgeable about the van I bought
Very friendly staff & you can go on their website for coupons for savings on oil changes etc. Have been doing business since 2014, very satisfied with their services.
Tonya Jackson always goes above and beyond. It is a pleasure to do business with her.
Recommend buying from here. Staff is wonderful ,friendly, clean bathrooms, and again the staff... I couldn't find a better place to buy or get oil change from or any mechanical issues id have.
If i could give this place 0 stars i would! They have vehicles listed that are not even the vehicle you are looking at and complain when you make them take a second look to realize they WERE wrong but will not go down on the price. Also you go through 3 or 4 people because none of them know what they are talking about or doing!! I have never seen such crooks in my life.
Staff is very friendly, easy to talk to.
Very good and friendly
I had a great experience there. Sara Thompson was super helpful.
Frankie was awesome to help me with my first vehicle purchase!!
Great service, low price
It’s one thing to screw over someone in general, but when you start to do it to your men and women service members who voluntarily sign up to fight for America’s freedom so that they have the option to be a crooked dealership, now that’s just crossing the line. Truly sad.
Noah Blaker was an OUTSTANDING salesman! Very knowledgeable, personable, and honest. I would definitely buy a car from him again!
Very nice people.
They have had my car over two months. Numerous times they gave a date to my insurance company only to push the date farther back.
I’m sure I will Buy my next vehicle from Cole auto mall they were great this time. Thanks to Scott and Ron. Now after the paperwork is signed everything is different I will never go back. I told them and they could see I’m disabled I told them I needed 2 things for sure back up camera and navigation they told me it has navigation but not rear camera I ask how much it would cost me to get it installed Scott left then when he came back he said it would cost me $300 I could deal with that so the paperwork was done. Now that it’s my problem the navigation come up can’t put any address into it’s no good to me. The place they told me to take the vehicle to said $600+ so I don’t or should I say I got neither. I put a video on Facebook to show people the problem. So people don’t take any word from Scott and Ron the finance manager
My husband and I bought a Nissan Rogue on July 23,2015. The service was excellent and the sales personnel walked us through the process. We are pleased with our purchase.
Had a friend that got a great deal on a
The Nissan service center does a wonderful job. The manager Jerry is very knowledgeable and friendly, he will make sure that your experience is the best experience every time.The service staff will never try to sell anything that is not necessary. I definitely recommend taking your vehicle for service at this location.
Very friendly and helpful
They are very helpful and explain everything they do to your vehicle. You can't beat the service they provide. Its always clean and they make sure your vehicle is clean when they are finished. I never have to wait long.
Fast good service ❗
The service department is very helpful and friendly. The waiting area is clean with coffee and water available ad well as free snacks. When my car was ready the service gentleman explained my bill completely.
I am always treated with the upmost respect and they treat me right !! I always recieve great deals. Been coming here for years and will continue to come for many more !! Ask for Lonnie Accord he will treat you right !!! My friend that's a girl beat him in arm wrestling. Twice!
Good car dealer
Didn't have the car we wanted in stock,but they did try to help
Done all right job fixing recall air bag,,, but my radio would not play when i got home,, they disconnected power and never reprogrammed my radio,, i called the service manager said come on by any time we will look at it,, it's a good ways there,, he down played it like it was nothing,, i never went back,, i reprogrammed it myself,,
Very nice employees
The service here is beyond incredible! The salesmenare the exceptional! Never felt pushed or overly encourage and got the best deal possible. Chris Bivens is the best! He made the whole process super smooth and easy to understand. When getting my vehicle serviced, they greet you already knowing your name when you walk in the door. I have never had anything to complain about!
Best place to buy a car period!!
they r nice people and they try to get u in and out quick as possible
Did great work on my car
Thank you Tyler and Ethan great job love the car and really great customer service
They did amazing on my car. It looks amazing, can't even tell it was rearended. The guys I dealt with was amazing and so sweet. Answer all my questions even my crazy one. I recommend this place to everyone
Very helpful and honest.
I was treated very well, car was great, recommend them to everyone, I use them for all rentals.
Service manager is great. And sales manager Brian Allen is great to deal wirh
Very friendly and accommodating
The gentleman Jerry was amazing at getting us a loaner on a Saturday so I wouldn’t be stuck without a car. My only complaint is that I was called at 5pm to be told my vehicle was ready and I had to pick it up by 6pm so I wouldn’t be charged for a rental for another day, out of pocket. Therefore I had to call someone to relieve me at work and rush out there, missing hours at work. I pulled in at 5:58. I feel like they could’ve given me a longer notice or at least let me keep the car til the following morning
Love my new. Nissan Rogue sport
Crystal McFadden is a great and knowledgeable sales person! She made the whole process enjoyable!
My wife and I had appointments for Saturday. When I called on Friday to confirm appointments i was told that due to a computer flaw that my vehicle would be serviced at the Kia garage. When I get there I showed the lady my coupon for 39.95 for oil change and tire rotation. Imagine my surprise when I receive my bill for 110.00 dollars. Usually my services are around 50.00. I paid the bill but I won't be back. My wifes car was done at the Honda shop and hers cared 42.
It was ok. Sales person wanted to much information just to get a price. I told him not to call my cell phone that I worked and what did he do call my cell phone
Overall not bad experience. I could only give 3 stars due to I had been talking to them for two days before we were going to be there and the color we had asked for was not there and we had to wait three extra hours for them to get the car there.
Be careful
What a wonderful dealership and awesome staff that knows what their doing and keep thier promises. Excellent experience.
Tonya is really nice and does everything she can to help but a car. I tell everyone I know to go see her at Bill Cole