Reviews of The Automaster (Car Concessionaire)

Hedy Delee

Helped with linking both cells in our 328i. We were from out of state. They were terrific. BMW has the best service. Highly recommend.

Victor Singereanu

Went there for an alignment, went to pick up my bmw they said couldn’t do it cause I need 2 front tie rods and rear shocks replaced gave me a quote for 1800$, went to another shop replaced shocks for 300$ and I never needed tie rods, thanks a lot automaster I will never come back!!!!

Bird Bombard

Definitely five stars.

Bernadette B

Great customer service!

Shaun Driscoll

Great customer service, always a pleasure to return for our Mercedes services.. well done.

John Blais

Great buying experience, friendly service.

Steve Oesterle

Went shopping for a crv ex the molten lava pearl. They said no problem it should be here in 2 days. After waiting 2 days they called and told us that they could not find one. So the next step was to pick another color or move up the the exl witch has the molten lava pearl. So we decided to go with the upgrade in the color we really liked. They said it would take bout 2 days they had to look for one. So on the second day they called and they found one it will be ready the next day come down at 3. So we got there at 3 signed the paper work and they made sure that we understood all the electronics. That took bout an HR. But all thru the process they were never pushy they just wanted to help us find a car we wanted. Thanks automaster

Sandeep Chilukuri

Came for tire sensor alert check and key fob battery change. Front desk fixed tire sensor in no time and parts department changed key fob battery and showed how to do for second key also (which is away). Both of people so nice

Timothy Nunes

Got lots of cars

Camie Starshine

Mini service staff are great, knowledgeable, but it's gonna cost you to maintain this car beyond warranty. I had my copper for about 8 years and I believe I paid for it twice in all the breaks and repairs I needed post warranty. Now I drive a Japanese import.

Cameron Coltharp

Great service department with honest advisors, like Kyle, that try to save you money. Rare for dealerships! Kyle called me twice to keep me updated on repairs and he came in over $100 less than estimate! Will be going back!

Ron Ryan

My wife and I just purchased a new car with their Honda team and the service was impeccable. Jay Guyette was our salesman and we couldn't had asked for a better experience. His knowledge and expertise made us feel comfortable throughout the process; his emphasis was more on educating us about that car and loan program than on making the sale. I highly recommend the Auto Master and will surely use them again in the future.

Ignat Dikovsky

Emergency situation. Response on the second! David on the service department is a perfect and verry kind employee. Thank you so much , David ! Greetings from Canada!!!

Jenny Russell

Excellent customer service at this dealership.

Jason Hao

I bought a car here from the Honda side a couple years ago. Process for me was super quick and easy, I got a great price on the new car and a great price on my trade-in, and they didn't try to hassle me and add any unnecessary extras. Sales …

Stevie Elliott

Amazing service!

Loren Hollister

Great service. Love the museum.

Leon Flanagan

Great work on my Honda CRV

Alec Newcomb

The BMW side of the Automaster is MUCH better than the Benz or Land Rover. The Benz side has Lots of old guys selling cars that they don't drive themselves. No passion for the product. The service department is better than the Audi dealer …

Stefan Bibb

I recently noticed issues with my Honda. I called The Automaster and was instantly set up with an appointment that same week. The service department was friendly and helpful. They even asked me what time I would like my car finished by …

Joseph Pappas

I purchased my Mercedes from another dealership. I was concerned at first being the third party between the two dealers. However, after sharing my concerns with the service manager, John McHugh. I felt very relieved. I highly recommend "The Automaster" and it's staff to anyone looking to have a vehicle serviced or for their next purchase. 6 stars......Thank you

Christina Gunn

The service area was quick and courteous

Auruddha Antaneel

Steve was great at parts and service. Gave my car a complimentary wash and even vacuumed my mats.

Steve Heineken

We have brought many vehicles from this dealership over the years. From BMW's to Mercedes Benz. Always happy with the service. Thank you The Automasters from a longtime customer.

SPACEMAN

Very pleasant staff and consistently good service. Not cheap but always back their wor k

Caroline G

I'm disappointed to have to write this review, as my past experiences here have been generally positive. However, because of a significant safety issue, I will no longer bring my car here. I drive a Honda Fit, which was equipped with the Takata airbag inflator. The recall on this item went out in May of 2016. Since that time, I have brought my car in three times. Each time I received a receipt that stated that my car was checked for open recalls. Last week, I received a notice in the mail that there was an open recall still on my car. The notice indicated that there was risk of serious injury or death if this recall was not performed. I immediately brought the car in for service, at which time I spoke to a manager about this concern. Quite simply, to miss this recall once is an unfortunate mistake; to miss it three times is gross incompetence. The manager could offer no explanation for how this happened, and no assurances that they could make sure this had not and would not happen to other customers. I strongly recommend that if you have your car serviced at Automaster that you check your car for open recalls. Your safety could be at risk.

David Wojewodzic

Purchased a used Subaru there from Casey Webster and had a great car buying experience. Very straightforward with no games and were excellent to deal with throughout entire process. With other dealerships in the area it was like pulling teeth trying to get them to communicate through email but Casey answered all my questions and made the process easy.

Jean-Marc Patenaude

I had a wonderful experience with the service department. My convertible BMW M3 needed the driver side airbags changed so I could import it to Canada (My vehicle was affected by the nationwide Takata airbag recall and Transport Canada doesn't allow importation of a vehicle with an open recall). Ethan was my service advisor and he did everything he could to make this a positive experience. He quickly ordered the part after I initially spoke to him and followed up for the appointment as soon as they received it. Then, when I was on site, It took about an hour over lunchtime to do the work. As a bonus, they also washed my car free as part of their service. Last, Ethan followed up to ensure the recall got cleared quickly in BMW North America's recall system. As a result I was able to import my car quickly after its service. Bottom line: I have no hesitation to recommend The Automaster for servicing a BMW. Ethan followed through the entire process to make this as pleasant an experience as could be. Thanks Ethan!

Isaac Neubelt

I love my 2019 Honda Civic!

Morgan Russell

I don't feel like I've been swindled when I leave. They address the problem at hand, let you know of any incidental findings, and help you make an educated decision. No-nonsense, friendly, and professional. I won't take my vehicle elsewhere anymore.

Matt Wiley

The limited experience I had with them was awesome. Up for the day and car started having issues. Stopped in and talked with them about what was going on. They offered to read the Check Engine Light code, no charge. Ended up being no big deal, but they were really helpful.

Roger Phelps

Great automobile sales and service. Tough to beat.

Ed Shannon

The Best Car dealership in VT Topnotch !

Kathy Butler

I just recently went up to have my car serviced. They were nice enough to give me a loaner car which was a brand new BMW. That is a nice feature with this place they take good care of you as a customer We have bought two cars from them one was an Infiniti in the other one is a BMW both very nice cars had very good luck with them. Ethan is especially good in the service department very helpful and on top of things. All in all my husband and I have been very satisfied with everything that has taken place at the automaster.

Salerno brothers Hunting

Dear BMW auto master, 1) I checked my spam box and zero emails from you. 2) after 2 1/2 days of zero contact from you I wrote my review on your unprofessional saleslady. Then shortly after you noticed my review your saleswoman calls me. Which of any issues on your end could have been made easy with a simple call to me. Seeking my business elsewhere and I sugggest others do as well.

Japheth Brubaker

At first we thought we had a good experience. However a few weeks after Automaster Honda service put on winter tires and a month or two after they had done a full inspection of our vehicle, our axle blew on a long out of state trip to visit family over the holidays. Our Honda had less than 60K miles on it and was in excellent condition. We were stranded in our car that would not drive with our young kids in the car. We got our car repaired locally with another shop (not Automaster) and since then the car is working better than it ever has. 5/16/2019: had urgent issue w our car but our trusted local mechanic was booked for weeks so we had no option but to go to Automaster Honda service who could take the car right away and are the only major Honda dealer in the area. They fixed the issue but then after fixing it they said the car was making a “roaring” sound that needed an extra $300 to fix. Our car never made a roaring sound before taking it to automaster. We picked up the car expecting to hear this sound but never did. The car sounded normal and worked fine. I’m glad we didn’t pay $300 for something that we didn’t need.

JoAnne Blair

I leased a Honda Civic in 2014.Like all lease you gave to fill out paper work. I signed several papers then the final paper was a dispastion fee. This should have been explained before any papers were signed ,not the last paper. They take advantage of this. I returned the car in perfect condition with only 20,000 miles on it and the max was 36,00 for 3 years. It has been almost 2 years and I will not pay. They took advantage so now I am..Be sure to ask about this fee when leasing.

S B

This dealership is by far the worst to deal with for Honda service. I would not recommend this place of business to anybody I know and I hope other people find this helpful in search of new vehicle or Honda service. My 2018 Honda odyssey has multiple issues that to this day have not been corrected. I took my vehicle in for service 5 times so far with no resolve to my concerns. They have apparently thrown some parts at my van in attempt to fix it without any success. I didn't expect to get parts changers here. I have dealt with the shop foreman and service manager with no forward progress. After much frustration and patience I decided to contact American Honda customer service to discuss my issues with the van and service. customer service finally got back to me and advised me Automaster Honda felt they have spent a lot of time trying to figure out what is wrong with my van they wish to no longer look at it because they unsure what's wrong with it and requested I take it to the selling dealer. customer service told me they are not required to work on it because they are independently owned and operated. I have never in my life heard of dealer throwing there hands up In the air and say I don't know what's wrong with it. they didn't even pursue getting a field rep involved to help them with diagnosis. From my experience with this service team is they lack the ability, training and knowledge to diagnose vehicle problems, maybe better at fluid changes. I hope that this dealership at some point can invest in some training to gain knowledge to provide better repair procedures and customer service.

Sarah Francis

I had an exceptional experience at Automaster! My husband and I were looking for a vehicle and the team was more than helpful with getting us what we needed. Casey Webster is awesome! She worked with us and was not pushy. I will go back there for sure!

Logan Hotchkiss

My fiance and I just leased a Honda Civic through The Automaster and the experience was great. Being a recent college graduate, and this being our first new car, we were nervous. We showed up and took a test drive. We worked with Jay and he …

Robert Davis

20 years ago, after an antagonizing visit to the nearby Toyota dealership we went here to look at Hondas. We loved the way they treated us and have purchased 6 Hondas from them since then. We always feel valued there and treated fairly.

Julieann Barney

So far, unimpressed. Said they would diagnose vehicle today when we dropped it off and would give us a call. The phone call never happened and after spending an hour trying to get through leaving multiple messages the call was dropped by reception. Promises not kept is a red flag. If service improves I will happily update my review.

Denise Dorey

Excellent service

Laurie Goldsmith

Better than any dealership I've had service at before! Water, coffee and snacks complimentary and a comfy waiting area to boot!

B R

I bought my Honda from The Automaster in 2013 and have been amazed by how incredible their customer service is. Their staff is so friendly and helpful and the fact that they shuttle you back into town while your car is being serviced is seriously a life saver. I love the Automaster!!

Trish Flowers

So happy my husbands Christmas gift surprise! Making the downpayment for one of my most tangible, thus far, dream cars was an impressive surprise. I happily choose to make the monthly payments, because let's not be ridiculous... we're in our early 30s, he's not my S.D. So happy he leaned onto my loyalty to Honda, and I was able to retire Rhonda the 08' Honda Accord, for my 2018 Touring! If it weren't for him, I would have driven Rhonda to the 300k mile mark. He surprised me with a thoughtful life improving gift. It definitely makes life better, helping to negate the cons of a life consuming career. Choosing Automaster ensured great service, friendly and knowledgeable staff, and excellent mechanics that really take their time to answer questions, and offer honest advice! Trust me. I assure you. My cousin is a master mechanic in Mass, and he's taught me well. With a 2 hour a day commute for work, for the sake of your happiness, and sanity promotion, a nice comfortable car makes all the difference. It's important to have a happy place, to enjoy those pod casts and books on audio, while letting the stresses of the day, just roll off your back. You're leather, heated seat enveloped back. Winter is coming... so is Christmas!

Nicole Maddox

Both the service dept and sales dept are so nice, fair, and just refreshing to deal with. Thank you! :)

Crystal Martin

I had the best experience at The Automaster. Peter, was especially helpful and answered all my questions with wisdom of 14 + years of experience. The friendly staff and clean service center was quite pleasant. Thank You for all your help and look forward to doing business with you in the future.

Curt R

Before I begin, the dealership is easy to schedule and complete service as everything is online, which is great. Shuddle drivers are friendly and enjoy talking with them, I just wish the service department provided more assurance of their work. I've been here twice for service and each time I've had to bring my car back because the problem was not fixed. First time I had an inspection and they marked what needs to be done to pass, everything was done and I brought it back in and once they reviewed, they added a new issue that would once again fail inspection. On a positive note, they acknowledged that this was an oversight on their part Second round, I had a leak that was easy to see, I had a part for them to put in, they installed it and never confirmed it resolved the problem. Their response, we don't diagnose the issue/quality check if the customer brings in the part. The dealership provides an invoice that has an in depth quality check with the specific system that was failing marked as OK.As a customer, it shouldn't matter how the mechanic is informed about the problem, they are paid a premium because of their quality of work and knowledge.

Melissa Smith

Outstanding Honda Service Dept. Todd & crew managed to take an unexpected major vehicle breakdown of a long distance/stranded Honda owner and turned it into a 100% Top Notch customer service/car maint experience. He was extremely efficient, accommodating & flat out went above and beyond & he's now gained a customer for life !

Lisa Kapoor

Oil change

Erich Grohse-Holz

Very good dealership with helpful after service personal.

C LP

Four years ago I bought a pre-owned BMW from a private seller. My predecessor bought the car new from Automaster and always had it serviced there, so I took it there myself - first just for a once-over, but they gained my confidence so I have continued to rely on them for all my services. I admit that as a first-time BMW owner, I was fearful of what it might cost to maintain, but I have become a convert. It helps that the car itself is the best car I've ever owned, but more important is that dealing with Automaster has been an absolute pleasure. They are honest, reliable, reasonable with their labor charges, and more than competent. Ethan, in particular, has delivered impeccable service and when things are not perfect, such as a delay in a repair, he has always risen above and beyond my expectations to ease any inconvenience. It hasn't gone unnoticed, Ethan! My experience with Automaster has made me BMW-loyal. When I'm ready to replace my beloved road partner, I will undoubtedly turn to Automaster. They have earned this customer's loyalty.

Richard Laws

They have a big lot was plenty of new vehicles the people seem friendly enough. Most of the vehicles are high-end Imports not Chevys Fords or Dodges.

Glenn Bruno

Superb New Honda Experience here! Helpful, Knowledgeable& Honest

Grigorii SCARLAT

Mercedes-Benz service. Made an appointment 2 weeks ahead for the 30th @ 8:15 am(oil change), expecting that they will finish by nood. Called them around 13:00, they told me that soon they will pull it in Garage. Got a text @17:12 that my car is done and that they close @17:30(very informing). Car service it's good, but guy's why you make appointments, why they exist? So, you can get my car done at 17:00.well, looks like you need to work on that, and maybe next time i will leave you a better review.

Jonathan LaRose

The Automaster has one of the best service departments that I have ever used. I am very proud to take my Honda in for service at the Automaster. In fact its the only dealership service department that has me very impressed with there service. They are great people to work with and a great company to support.

Jason McGrath

Amazing service every time I go!

Cam Draper

Easy to work with, excellent parts department

Peter Jacobsen

Such a pleasant, easy, fast, repair. I appreciated the care and service I received.

Maria Cayia

I was so pleased with the customer service that I experienced throughout the process of leasing my new car. Bob S at Honda was so helpful! At other dealerships I felt that salesmen assumed the fact that I was a young woman with little knowledge about cars, however at The Automaster I felt taken seriously and treated fairly.

Kevin Jerram

Automaster Honda made it exceptionally easy for me to address recent airbag recalls on my family's two cars. The service manager I worked with (I think his name is Todd) arranged a rental car at no cost when the parts were delayed overnight, and had the job done first thing in the morning. Both cars came back cleaner than they went in (sorry about the mud...). The staff took great care of us and didn't try to pressure us into other services, even though we have zero history with the dealership and they were probably not making anything from our visits for these recalls. Their approach makes it easy to come back in the future. Thanks for your help!

K Hunt

I've taken both my car and my partner's car(both Hondas) here now and have had a good experience both times. Friendly staff. Timely repairs/services. A nice customer lounge, computer access, comfy seats/couches, coffee, snacks! Would recommend.

Marc Micciche

Good BMW parts price. Unknown if the VT tax would have come off if I had it shipped to NH rather than picking it up.

Pam Chappell

They were professional, quick, and were able to reschedule me quickly when I missed my original appointment. They explain the details of necessary repairs clearly. The waiting area is really nice, and the shuttle is prompt.

Bill Vincent

Fast service, friendly knowledgeable courteous staff!

Patrick Farrington

Horrible after-the-sale support. Rude. Will never do business here.

John LaMothe

Quick and timely service. Friendly team.

Patrick Whipple

I purchased a Honda CR-V there and I can highly recommend this place. I was at couple other places before and no one show me this passion to sale and service like at Automaster. I hate it actually to go out for looking cars, but this place makes it enjoyable!

Timothy Korman

I have had my Benz serviced at the Automaster for the last three years. Each time my car was serviced, I was provided with transportation, which allowed me to continue with my day. After service, every feature of my car worked exactly as it should and the car purrs like a kitten. Chris and Patrick are friendly, helpful and a pleasure with which to speak. I could not ask for a better experience.

Mike Finnefrock

We have always owned one car purchased from Automaster Honda. Their service team is great. The sales team is excellent. Pressure free, relaxed, patient. When it is time to buy a new car, we always say "lets try another dealer". After visiting the alternative dealerships we always come back to the Automaster. Story time: One service visit they reviewed our service history, noticed 2 years prior we were in for similar issue and said it was too soon to be back and the new service would be free!! We just bought our second Honda in 2 years! Our 4th and 5th Automaster vehicles. Why you ask? Well, after experiencing the other dealerships (owning other makes), this dealership is fantastic.

Johanne Yordan

We have never been disappointed with staff, location and service. Great dealership and great selection

Justin Luhrs

Outstanding. They paid for a rental while my Honda had three recalls fixed.

Suzanne Shasteen

I use Automaster Honda Service Department to do the service on my Honda Pilot.Customer service is top notch. Automaster documents the service calls very well and goes above and beyond to make sure the vehicle is in perfect condition. I really appreciate it and highly recommend this business.

Leah Neira

I should start out by saying Parts and Scheduling departments are great people - always friendly and helpful, and I have no experience with sales, nor the Mercedes or Honda aspects of the business. BMW's quality of mechanics, though, has taken a nose dive in recent years. We've had several BMWs that we've had serviced here, and they just can't seem to get it right. They've broken things and not mentioned it to us that they should be replaced. They left one of the hoses of our fuel filter, which they also kinked, improperly secured because they broke the quick clip and left it without mentioning anything, and they failed to install half of the screws that secure the protective plastic in place. They mounted a tire on the wrong rim (staggered fitment set - narrower tire on wider rim luckily noticed by us before use. They had the nerve to tell us they wouldn't charge us for THEIR mistake), and they failed to check our brake lines during an inspection. Luckily when we had to replace the leaking fuel filter, we noticed the condition of the brake lines - the vehicle should never have passed inspection with the lines as corroded as they were. Super dangerous. I wouldn't trust the BMW Service here for anything, and it's only a matter of time before some gets seriously injured or worse because of their carelessness!! *Edited to correct inaccurately listed parts, clarify details, and provide additional specifics.

Cameron Thirkell

I had my rug replaced under warranty here in my 2017 civic because the rug was separating from the center console (factory defect). When I got my car back after they replaced the rug, there were marks and scratches left on my center console where they used the tool take out my center console to replace the rug along with scratches around the shifter. I was displeased with the negligence and lack of care when I am someone who is meticulous about taking care of their car.

Andy Newhall

I cannot say enough good things about my recent trip to the Automaster Honda's service department. I am generally a very discriminating customer of auto dealership service departments, and these guy's nailed it! Great experience all around. Keep up the good work. I will definitely be recommending friends and family when appropriate.

Cody Mix

This review involves and auto recall, so I cannot speak to the general maintenance and service which is paid. The process for getting a repair made for an airbag recall on my Honda was seamless and pleasant all around. The text message reminders and follow up were much appreciated and communication was excellent. Very happy with how well this went.