Reviews of Rutland Subaru (Car Concessionaire)

Larry Cupoli

Rutland Subaru for great Sales and Service.

Robert Walker

Before than changed hands, they were Kinny Subaru, the service department personnel was very rude to us about our car. But now as Rutland Subaru, different attitude, different personnel.

Heather Thomas

I've purchased a few vehicles from Kinney. Always great experiences with sales, customer service, and their service department. They always go above and beyond to make sure the customer is happy and the vehicles are as they are supposed to be. Matt, in sales, and Chris and Brian, on the service team, in particular have been really great to work with. Thanks!

Surrah Rochelle

Very big thank you to Dave Brown and Sam Hamblin!! We had been saving up for a long time and we had our hearts set on this 2013 Crosstrek and they made it happen for us! Fast, friendly and informative. It was our first real car purchase and they made it fun and stress free. So thanks again!!!

Nathaniel Moore

I love my new (used) car! It's super clean and runs great. Took it to my mechanic and he said it was in awesome shape, just as the dealership said. Jake was very helpful and not at all pushy. The finance manager was great, too. He didn't try to talk me into a warranty I didn't need. There was no pressure to buy but we got to a fair price that we both felt good about. I definitely recommend working with these guys!

Erik Leerkes

Just bought a used Subaru Forester. Great experience all around. Thank you

Michael Hundt

Seems like every time I take my car, something new is wrong within a week. Coincidence? Last time I got a window switch replaced. A few days later, my horn stopped working.

Scott Hepler

Visited the parts department. Speedy, helpful service and good prices.

Mischa Emerson

I went in to get an appraisal for my car... While someone was helping me (I wish I remembered his name) they went on Kelly blue book and put in my cars' info to calculate the value. Though, the entire time he had his screen turned away from me. Once he filled out everything I told him he finally turned his iPad towards me and showed a price a FEW THOUSAND dollars less than when I put everything into the SAME site! He then continued to try to lease me a car after I had told him SEVERAL times I am not interested nor would I ever lease a car. I told him I don't even live in the state anymore! Why would I lease a car here?! He was relentless and put so much pressure on me to do a deal that day that I just left and will NEVER be back.

Shenette Lapier

Every one was nice building was clean everything was done thoroughly

Frank Zichelli

Todd and his team helped me out tremendously! They were very professional and understanding as they helped me trade in my old vehicle for a newer, reliable, all wheel drive vehicle.

Josh Bushey

I give 5 stars to Chris hardina, Dave brown and Courtney Harvey for all the hard work and dedication they displayed in making my deal happen. I may not have gotten exactly what I wanted but I got what fit my budget and would put me in a better position than the car I had. They literally did everything they could and came in with a deal I couldn’t pass up. You all deserve a raise and the praise and then some for staying late and making it all happen Thanks again guys this is not the first one me and my wife had purchased we also got a great deal on a 2019 Subaru crosstrek so thank you guys for both cars and we will definitely be doing business in the future and have earned any recommendations as first shot for anyone I know looking to buy or lease a car Thanks Josh bushey

Birgit Horn

We ordered our Subaru Outback in January. Walt our salesman was very knowledgeable and helpful, the ordering process quick and easy. We received our Outback yesterday after a long wait, which was by all means well worth it and could not be happier. Again Walt was a great help in walking us through the process and the car specs. The final purchasing process was was quick and easy too. We had a great experience at Kinney Subaru and would definitely buy another vehicle from them.

Justine Calnan

Rich at Rutland Subaru was extremely helpful and honest. He made the extensive repairs to my Subaru affordable and was clear and straight forward in communication about what was wrong. I had never been there before and was more than impressed! Thank you so much.

Adam Sprouse-Blum

Rutland Subaru is an amazing dealership. They are honest and upright. They go out of their way to be helpful. I worked with Nick. He was just great. I couldn't recommend this dealer more highly. Totally awesome.

P da Luz

They made the whole car buying process super easy!

Michele Phillips

Helpful, knowledgeable staff in the parts dept.

Maureen Rowe

I highly recommend Rutland Subaru! I have the unfortunate/ fortunate (depend how you look at it) task of buying two used Subaru's from Rutland Auto group. My first one I purchased in Nov. 2018. LOVED IT! Recently, I was in a car accident, and need to new vehicle. I ended up buying the exact same make/model 2016 Subaru Premium. Crosstrek. Both times, the cars looked brand new upon purchase. I contacted Jake from Rutland Subaru about purchasing yet another Subaru due to the car accident. He was extremely helpful and caring about the whole ordeal. He made the frustrating experience of car shopping twice in 6 months very calming. He even went out of his way to pick me up at the rental car shop in Rutland when I was ready to purchase/pick up the 2nd Subaru (I was running over 30 minutes late- did not make me feel guilty at all). Jake's style is approachable and not overwhelming! Keep it up! Thank you Jake!

Don Surdoval

My daughter drove in from Michigan for a wedding and arrived with a car in need of service. With her only being in VT for a day we had no time to wait for an appointment and repair. Brian in service was empathetic and figured out a way to get her car in that day and the repair done! Thank you......

Sturgis Hazen

I would like to thank, Deanna, Todd, and everyone who was part of the purchase of, Sandy White's, Ascent. I have been a salesperson in the past and did my sales with the same attention to details that they did, I am thankful for their attention, and knowledge. Thank You! Sandy had never been delivered a new car where her salesperson spent the time to sit in the car with her and went from left to right, with touch and feel for all the features, she was and is overjoyed with that experience, one everyone deserves when receiving such an important purchase. She is telling her customers, and anyone who is interested, about her experience. Deanna was exceedingly helpful in helping, Sandy, be able to have a deal without tension, or feeling pushed into buying. Very professional!! The Sales Manager, sorry I forgot his name as well as the Business Manager, were equally helpful, with respect and knowledge. Todd went above and beyond with his showing Sandy the car, as well as making it possible for us to leave with the car. He spent two hours of his potential floor time, and further sales, to follow us home and finish the paperwork. There are so many important things in having this high quality sales experience, find out for yourselves, and visit, Rutland Subaru, when you are ready for your next new or used car. Thanks again, Deanna and Todd.

Timothy Brosnan

They don't have time for new service customers. Don't bother with them if you are new to the area. Scheduling simple inspections for month out. The service associate I left a message with didn't bother to return my call.

MARK PUTNAM

Low pressure sales. Happy to lease a new Subaru from them.

Mark Comstock

I live in Boston and came up to visit family in my hometown of Rutland. I stopped by Subaru on a Saturday to browse the inventory, accompanied by my father. I looked at new and used Forester's, test drove both, and ended up taking a 2015 Subaru Forester Premium for a 2nd test drive that day and made a decision to purchase it. They held it for me until Monday when I had more time go through all the paperwork. I got a great deal on the car and it was Sara's first sell since she's new there! She was extremely kind, patient, and sincere. I also met and dealt with a few other employees of Rutland Subaru that day - all were extremely helpful. I wasn't prepared to buy a car when I walked into Rutland Subaru, but I saw the car that fits me, and the team helped me get it done - I was also in a time crunch. I'm so happy things worked out, I'm back in Boston now with my Subaru, and I love it. Clearly, I would recommend Rutland Subaru.

Christine Veliko

I started working with Nick via phone as soon as I heard about the new Ascent. From pre-ordering the car, to keeping me in the loop on the car's ETA, scheduling a trip down to test drive and answer ALL my questions was excellent and resulted to me driving off the lot with my new Ascent that I LOVE! Driving the extra distance to Rutland Subaru was worth it, the customer service I received was so refreshing. Nick was great and I have already told my friends and family to head to Rutland when it's their time to get a new car, thanks Nick!!!!

Patrick Matthews

My girlfriend and I bought 2012 forester from these guys less than two years ago for 17000.00 dollars. With all the extras. Come inspection time this year they fail the car due to exhaust issue. 1400.00 was the bid to fix. My girl said no. We then took it to another well known inspection station. Not only did it pass but when i asked about the exhaust they told me there's nothing wrong with it period. I can only assume that they seen her coming without a ring on her hand and looking single. Thinking we can get this girl. I'm glad my girl is no dummy. And to Kinney Subaru you lost our trust and business. To all the ladies out there leg hou dad or man bring your car there if needed. It's a shame in the world we live in now days. That a company will take advantage of a girl. Really scummy of you guys. You should be ashamed of yourselves.

Dana Jones

Sarah made the stressful process of car buying fun! She was so patient and found me the perfect car. The entire staff seemed genuinely sincere and happy to help out. I am extremely pleased with this dealership!

Joseph Fusco

Very helpful, and efficient. Rich in Service is a pleasure to interact with.

Freya B.

Had an oddball occurrence with my Forester that caused months of frustration but Rutland Subaru came through rather unbelievably of late, such a kind decent caring bunch. Buy a car from Todd K. and have Chris P. organize your service...such good men, decent and straightforward and smart, and Kelly P. too! All quite trustworthy and caring and skilled. Highly recommend this joint, for buying or service, feel lucky to be able to go to them, Vermonters and others are fortunate to have this remarkable team.

Ross Lieblappen

I have never written a google review before, but feel compelled to based upon the incredible service I received from Brian and the team at Rutland Subaru. I had purchased a 2014 Outback from the same dealership a little over 3 months earlier. Through bad luck (no fault of the dealership), my power steering went. Since I am normally skeptical of dealerships, I brought the car to my regular garage, who diagnosed the car as needing a new power steering rack ($>1000 job). I decided to give the dealership a call to see if they could help. Despite not being under any warranty, Brian immediately offered to cover the job as a "voluntary, gratuitous, and goodwill" service. They correctly identified the issue as needing a new power steering pump. They gave me a loaner car to use, which I didn't need as long as expected because they finished the job early. To top it all off, they fixed an upcoming recall on the passenger side air bag that I had not even received notification about yet. I have completely changed my opinion of dealerships based upon the service I received from Brian and the team. Thank you! If I lived a bit closer, I would go their for all routine service. When it comes time to getting our next car someday, I will definitely be choosing Rutland Subaru.

Kassia Schneider

I came into Subaru of Rutland after checking out a few other dealerships and not loving the cars being offered or the deals being presented. I had a great experience that started from my initial phone call. I started my experience on the phone with Deanna who was extremely friendly, no pressure, but optimistic about getting me into a vehicle. Upon arriving to the dealership I was linked up with the Salesman, Chris. Chris was also extremely friendly, professional and set on getting me into a SAFE, affordable lease. After we decided on a car, did a test ride, and worked on some paperwork, David in finance worked some numbers for me. I was coming in asking for a miracle with my situation, and the Rutland Subaru team gave me a great deal that worked for my circumstance. I’d recommend everyone to go down and talk to the crew at Rutland, Subaru! You’ll receive an awesome experience and enjoy some smiles and laughs along the way!

Colin Mack

Nice enough place, drove out of our way up there from Albany to check out car. Nice place

Kay Loke

Always courteous & most professional! Thank you Todd, Rich, & Dave for your help today!!!

Katie E

Great experience leasing our car. We have the routine service included in our lease, so we just call and they get us right in. Rich in the Service Department is amazing. ...Always smiling, always helpful and goes above and beyond. Thanks for everything, Rich!

jenn haskins

I want to thank Chris and Dave for all their hard work in getting me into a fantastic vehicle. They both went above and beyond what was expected to make sure I was able to drive my new truck off the lot. They have great prices, great vehicles and great service! THANK YOU!!

Cathy Quaglia

The best people and service. See Chris Hardina

Garrett Grow

Pressed for time and trudging through frigid weather, Sara graciously led me to an ideal car for my budget in no time. Less than an hour later the transaction was finalized, and I drove away quite happy. Overall a great experience, and a great deal! Thank you Sara!

Seth Harrington

Alyssa was wonderful! She was helpful, deliberate, and was willing to do anything to give me the greatest experience. At the time, there wasn’t a 2019 Impreza for me to test drive, but Alyssa went as far as to let me drive her PERSONAL VEHICLE (which was a 2018 model). I was thoroughly impressed by her services and came back to lease a 2019 which I absolutely love. She made the entire process easy and painless, as did Kelly (her Business Manager, I believe). have never had a better car buying experience. Thank you Alyssa, they are lucky to have you, and thanks to everyone I worked with on the Rutland (Kinney) Subaru team!

Abdoulaye Niane

Great choice

Rebecca Blaylock

We have purchased 3 vehicles from Chris since April. So helpful and understanding, and entertaining too! Highly recommend Chris and Rutland Subaru!

Danielle Calaway

I just leased a 2018 CrossTrek from Rutland Subaru and had a great experience. I had contacted Subaru dealerships throughout Vermont and New York and hit a brick wall negotiating with the two dealers offering the lowest prices (I walked out on my local dealership twice—and they didn’t come after me). I asked Rutland Subaru pitch me their best deal and after a couple rounds of negotiating, they offered a lower monthly payment than their competitors, as well as agreed to pay my disposition fee to Nissan (where I previously leased). I enjoyed working with Deanna, who was prompt and courteous and helped coordinate my pickup. I retrieved my vehicle on March 31, and despite the end-of-month chaos, I left the dealership in under two hours. The business manager, Jared, was nice and didn’t strong-arm me into unnecessary maintenance plans. Jake, the salesperson who helped finalize the other details, was also great to work with. Overall, I was impressed with their service—and I love my new car!

William Vandever

While on vacation in the Rutland area from NJ, I heard a squealing sound from the rear tire of my Outback. I called Subaru and immediately was offered help and a cause, a stone lodged in my brake rotor. Both service consultants, Brian and Rich, were super nice and helpful and because I did not have the time for the brake to be taken apart, they assured me that driving home the next day would be safe. I cannot thank them enough and also Kate at reception who quickly put through my calls. This dealership was extremely nice and generous in time and expertise to a Subaru owner who was not a client. A million thanks.

Heather Dalto

Great experience working with Chris Hardina!

Shannon McCall

I went with my friend who leased a 2018 WRX. The staff was helpful. The car is beautiful. It was a very smooth process. Be aware that cars can come with "summer tires" so do research on this beforehand.

Scot Prehn

Drove over from NY to check out a 6-speed Forrester, Jake helped us out and my wife liked it. It's now in our garage. Nice and easy with a fair price and no games or drama.

Gary Coltey

Great cars

Michael DeCato

Awesome needed some parts for my car Steve in parts hooked me up and a nice oil filter and I was also greated by Jacob field very polite tried is hardest to get me to buy a car great guy!

Chas Anderson

Just expected a tire changeover... Simple, right ? They did an inside and outside inspection/checkup, did the changeover, and then washed the salt off my Crosstrek. No extra charge for the wash or checkup !!!

Keri Johnson

Got my 2017 outback and love it so much! I know a great salesman and awesome mechanic there!