Reviews of Key Honda of Rutland (Car Concessionaire)

Erin McKee

Wonderful people to work with. I have been buying my cars there for years. They make the whole thing ridiculously easy and go above and beyond my expectations every time. I have also had great experiences with their service department. Highly recommend!!

Heather Barnard

This was our second vehicle purchase from Shearer Honda; the first was in 2007 and although they're not the closest dealership to our house, there wasn't a question about approaching them for our most recent purchase. Our salesperson Mike Hosley was honest and great to work with, and has always seemed genuinely interested in helping us find the car that is truly the best fit for us, rather than pushing the one with the highest price tag. We know we'll drive our Honda for many years to come, but already know we'll go back to Shearer when we're in the market for another!

Joe Batten

I was turned off by issues with my old Honda dealership in my past state and swore I wouldn't go back to Honda servicing. The folk at Key Honda changed my tune. They are the most friendly helpful staff.

Charles Fields

They Didn't want to haggle on a used vehicle price , there loss.

Lisa Jaworski

Service was great!

Rodney Dranger

I bought a used 2006 Honda Insight last August with 24,000 miles, and because this car is hard to find especially with such low miles (they stopped making them in 2006), I came all the way from California to get it. I took several weeks driving it back to San Diego, and all went fine . Then a few months later,the IMA light and check engine light came on. I was told at a local Honda dealership in San Diego that it needed a $3700 hybrid battery replacement. I called the General Manager at Shearer Honda, Kevin Bowie, and within a few hours he had talked to an area manager and the Honda Dealership in San Diego, and in a few days the battery was replaced with Honda covering 90% of the repair cost. Even though I had had the car for about 5 months I felt that Shearer Honda stood behind the sale of this car. Thanks again for your speedy resolution. If I lived in the Rutland area, Shearer Honda is where I would buy my next new or used car.

Emily Turgeon

Key Honda provides a friendly and low-pressure sales environment. They were very knowledgeable about the used cars I test drove and never once tried to push me into buying a new car. After my first visit, they called me once to check in but didn't hound me like other dealerships in the area, which is definitely what won me over.

Donald Sander

The guys in the repair part of Key Honda are the best. I always buy a Honda and I always take it there for maintenance. They know my car and they know me. They always manage to get me in in a timely manner. Even the shuttle guys are great!

AJ

Great service!!

Dinesh Mamoria

Options are less

Adam Koeble

Great service and a great rewards program!

Bill Wiles

Always first rate service here.

Glen Garvey

Very good service

Peggy Stattel

I LOVE my CRV! Caitlin was terrific, Matt and AJ did a great job too! The whole process was easy and the best deal around! Thank you, thank you, thank you!!!

Hanna Hunziker

I was visiting Vermont over Thanksgiving and accompanied my son who has a business in Rutland to bring in two cars for inspections and oil changes. I was in VT for two weeks and during that time the service department never called back nor was it reachable for any questions nor paperwork it promised to send initially. This is a company my son has used faithfully for years! Nothing was resolved, no one seemed to care and one car returned with a rattle it had never had before. I was astounded that a business could treat it's loyal customers this way. I hope my son and his wife find a more responsible repair facility.

Isaiah Skinner

Good folks there. Honest. Good atmosphere. Good service. I would certainly purchase a car from them and use their reliable service dept!

elwin smead

We had a great experience for the first time in my life buying a car, Kyle was awesome and Andrew the same they'll be my first stop when we need our next vehicle The Key Honda group gets my seal of approval

Pawan K

The Best specially people work in Service Department they are very knowledgeable and very welcoming.

Kristen

I do not have a lot of experience with dealerships, but entering this one, I was greeted warmly, with a kind of "make yourself at home" feel. I was assisted through all of the purchase of my first new car, and I was able to get all my questions answered. After I drove away with my car, I still received continual, great service. Mike Galiano, the employee who brought me through to purchase, was very genuine and respectful while still being personable and relatable. He was a great help through the whole process.

Larissa Roy

David was a terrific guy who immediately made us feel welcome. David really listened to my preferences in a vehicle and found me the perfect one! A truly great guy who cares about his clients!

Melissa Stickney

Excellent service in their service department. All repairs were made in or less than the time quoted. Nice and knowledgeable employees.

Steven Moore

Great service!!!! Got me in quickly and ahead of schedule. Love the complimentary car washes.

Ray Alex

well the service department Might be Good. The sales department is NOT, oh they are "Friendly" HELLO! they are trying to get you to buy a car! ALL Dealerships work like this. all they do is Pressure purchase & call you 7 times.

Rick Bateman

Outstanding service as always.

Tracey Fillie

Kyle Sheridan has helped me purchase two cars. Never had we encountered a salesperson who wasnt pushey, especially car salespeople. It took only a few hours to get me into the perfect car for me instead of all day! Thank you Kyle and Key Honda!

Wendy Jane Sichel

I had a very good experience shopping for a car at Shearer; the atmosphere at the dealership was pleasant and relaxed and the salesman was friendly without being pushy. Both when I first came for a test drive, and then when I came back to buy a pre-owned vehicle, the gentlemen who helped me were patient, courteous, and took all the time necessary to cover any questions or concerns. I am very pleased with my purchase and would recommend Shearer Honda!

Althea Allard

We were far from home when a flashing light on the dashboard alerted us to a battery problem. Called Key Honda in Rutland, 25 miles from our location, and was told they would try to fit us in among appointments. As soon as we arrived, a service technician came out to the car and tested both keyless entry keys. One needed a battery. Done in 5 minutes, and we were back on vacation. The trip was worth the time for the accommodating service and resulting peace of mind.

John McKenna

All the folks at Shearer are friendly and helpful. I especially appreciate the time Mike spent with me to go over the new high tech items on my new Accord.

Matthew Valerio

No pressure. Gentle sales people. Not much selection on site, but a lot of options within their corporate dealerships.

Kathleen James

I worked with Graham at Shearer to buy my new Honda CRV and really appreciated his low-key, informative, no-drama approach.

Katherine Webster

Treated well, agents very pleasant and helpful, keep customers up to date with what is going on, they go that extra mile! Thanks

Cathy Filmore

The best car buying experience I have ever had! Thank you Shearer Honda for making things so easy!!

Mrs. Z

Thank you Josh for helping my Aunt... She said you were friendly and helpful and in no way pushy. She got an amazing deal and can wait for her delivery.

Allen Pulsifer

Extremely nice people! I visited for a recall to be repaired. They were so fruendly that I will certainly visit in the future for other needs.

HardKnocks Garage

Horrible customer service.. representative “David” feels it’s okay to hang up and ignore customers.. don’t waste your time buying from these guys and go to Kinney Subaru instead

Jenee Smith

So far...So GREAT!!! Very professional staff there at Shearer! Wish we had known about Shearer great service and understanding service staff years ago!

Frankie Gomez

Wow! Love this place.

Martha DeLorenzo

The staff at Key Honda were all very warm, friendly, professional, and very helpful. I felt they were honest and willing to "go the extra mile" with us. The whole experience of deciding upon and purchasing a vehicle was very pleasant, easy, and quick. I would definitely recommend this dealership! There was none of the high pressure and deceitful sales tactics we have experienced at other dealers, instead they listened carefully to what we had to say, and patiently worked with us. The process took us up until closing time, but even after the paperwork was signed and the purchase was complete, the fact that they care about their customers became even more apparent. Kyle came outside as we were preparing to leave and (without us having to request it) paired my phone to the car. He also told us that they wanted to have us come back so they could do a good job cleaning up and detailing the car, which he said would take about two hours. They didn't have to do this. We returned the next morning so that they could do this for us. When we arrived, Kyle was in the parking lot waiting for us with a loaner car all ready to go. We were able to go do our shopping. He called when the car was ready. Excellent reviews for this dealership and staff!

Tina Lyman

Love this Place

Don Abrahamsen

Had to meet a friend who was getting service. Seems ok. I'm not a Honda driver so I really couldn't tell you.

Johnl Hullican

I had occasion to be stuck in very inclement weather and unable to start my vehicle. Shearer Honda responded immediately, My vehicle was started and running within minutes: I am very grateful to this company in providing us excellent service in our hour of need. Thank you staff at Shearer Honda. Rutland VT; We will not for get. John Hullican

Randal Smathers

The service department has been great to work with, both on my wife's HRV we bought there and on my gracefully aging Element from a used car lot.

Daniel Burns

I have never been more disrespected and lied to. I went to buy a Subaru BRZ from them used. I got my finances ready and went to show up to finalize. I brought my father to be safe. We found that one fender was not painted on the inside on the passenger side but the driver side was so it was replaced. Again salesman said he didn't know about that. We asked for the car fax. They said there wasn't any accidents. I looked at the report. Engine replaced (which the salesman said he didn't know, so he dosent know the history of the car?) There was a puddle of oil on top of the block under the intake manifold right after it was detailed. They lied and said he had a body kit. Body kit and only replaced one fender? It was in an accident. What the worst of all is the odometer did not match because the new engine. They had no awnsers to any of these question. Michael g and Jared both came out and said the engine blew because he didn't do his oil change. There is so much wrong with the whole situation. The attitude they had pointed for me to believe they knew these issues. They had the car fax and neither knew about the engine replacement till I pointed it to them. I do not recommend anybody use them for any kind of service let alone spend there money they earned to be lied to.

Goldie K

We were visiting Vermont this past weekend, on Saturday the 6th of January we realized our windshield wiper lines were frozen. Nearest Volvo dealer was closed assuming because of bad weather, even though they were supposed to be open and no message on the answering machine.. Honda dealer’s service department took us in and worked on our car to get the lines going so we can get on the road. We appreciate everything you have done for us ( I believe names were Ed, Adam and the mechanic that I didn’t have his name) were awesome. If you are in the market to buy or get your car worked on, go to this location, they are the best. Thank you all again.

Sayre Merritt

our experience with Samantha was very pleasant as she was very knowledable and made our every expectation. She made this car buying experience non stressful and actually pleasant. We highly recommend Samantha Sayre and Esther

Montana Roby

Key Honda was able to find exactly what I was looking for. I have 2 little ones at home so I was a little stressed about finding the time to test drive cars. Key Honda made it easy for my family, allowing us to take home the vehicles and test drive without the presence of a salesperson. Andrew from finance was also very friendly and knowledgeable. Final paperwork meeting went fast and was enjoyable.

Bridget Egbert

Nice people, good service :)

Joseph Fusco

Friendly service department!

Kevin Lilly

All they did was lie about everything and were unwilling to try and make a fair deal, felt that they just wanted us to leave. Would never recommend this dealership!

Justin Galiano

I purchased my first new Honda today! A brand new 2018 Honda Accord! Mike was very professional and funny! I was in and out very quickly with the perfect car for me at a great price! If you are looking for the best car buying experience you will ever have, Mike G at Key Honda is the only way to go!

Karen Preissler

Was Shearer Honda of Rutland. Same people working here. Same hours.

Judy McGraw

Have always had a great experience with Shearer Honda. This is my second car that I have purchased from them. Service from sales to service are excellent.

Alison McCullough

Hands down Caitlin Wiles cares about the customer. Caitlin's outstanding patients catered to this household to satisfy the wife and husband, (LOL you know those customers) the husband needs were very small but the wives were very large for all good reasons, a local business lady that spends 90 % of time in her car.. wanted, needed the best, safe and comfortable and of course the classiest.... with low payments ..... Caitlin spent time test driving and providing payments options with a no pressure caring approach which resulted in 2 very very satisfied customers.. Thank you Caitlin & Key Honda

Thomas Alden

Back in the year 2010 I found myself in a terrible jam in my life,my Dad had fallen very ill,I myself had lost the place I was living at the time and I had no car at the time...I was and still is working full time...I explained my difficult situation to the General Manager Kevin Bowie and he was able to find a used car within the perameters of my financial situation and I was able to expand my work opportunities and find a place to live..The service that I have had to get on my used car has been done in very good fashion...If Kevin and the other friendly people of Shearer Honda had not been as kind,flexable and responsive to my needs I don't know how I would have made it through these past couple of years.I continue to do business and will do so for as long as I live in Vermont!!!!!!

Jessica R

Everyone at Key Honda was friendly and knowledgeable and made my car buying experience a great one. Chris listened to what I had to say and made sure I found a car that fit my lifestyle and my budget. Throughout the process, communication was fantastic and prices were quite good when compared to other dealerships. I will be returning to Key Honda for my next vehicle and will be sure to recommend it to others!

Ryan Brady

Picked up my third car from Shearer and had a great experience. Traded in a Toyota lease with no issues! Sales staff and service stall are all top notch.

Alyssa Todd

Consistently good service and nice sales people. I have dealt with them before and would surely work with them again.

Scott

I've been consistently impressed with this Honda dealership since 2016 when I bought my first new vehicle. Back then it was Shearer Honda but changed hands a year or so later. Other than the name I wouldn't have known. My vehicle has been serviced exclusively with them and their prices are reasonable considering you're dealing with OEM parts and certified technicians.

Keld Alstrup

A great dealership with an excellent sales and service staff.

Leslie Davis

Have recommended Shearer Honda for years. I love that you can buy a used car and get certified warranty for length of your loan! Have had 2 friends plus my Mom buy here, because of my great experience! Most recently I was in Rutland, heading home. ..and lost my brakes! Although they were busy, Ed fit me right in! When they found the problem ( broken brake lines)...Tim and Ed took me in the garage so I could see issue 1st hand. After quoting 1700...imagine how happy I was when it ended up being 300 dollars less. It's hard to find honest dealerships, or mechanics, but Tim took the time to be honest and explain exactly what he did , and how he fixed an old part instead of charging me an additional 300. Keep it up, Shearer! !!! Great customer service!

dazed vermonter

Quick and painless, like all dealers should be !!! My best experience ever !!

Cherie Kory

Five stars was based on the kind professionalism of Mike Galiano, also enjoyed his art of negotiation! Mike was anxious to get me in a vehicle to test drive, once he had a copy of my license we were off! Mike listened and never tried to sell me anything other than what I was looking for. Key Honda ensured I had everything needed to transport to NY with a checklist of documents that made my trip to DMV "seamless" thank you to all...

Jon Heymers

Fast,courteous,and friendly service.

Tyler Ford

Frank Gomez was awesome to work with. Super relaxing. Best car purchase I've ever had

Richard Dunworth

My wife and I did our homework and decided we were in the market for a new Honda Clarity Touring model. We were long time customers of another car brand but decided to explore making a change. This was our first experience working with Key Honda of Rutland and we both are very pleased. Our sales person (Justin Pelerin) was very knowledgeable about the car and its features. His approach was very friendly and personal. We decided to go with a lease and were very pleased to be able to tap into Federal Tax credits for our new car as a hybrid electric plug in that helped lower our lease payments. Sales Manager A.J. Magro also was very thorough and helpful as he assisted us work through the lease process. We had a great experience acquiring our new Honda through Key Honda of Rutland and I would highly recommend anyone considering a Honda to stop in and also ask for Justin and A.J. Ric D/Diane M

Chirag Patel

Great Prices.

Mark Madison

I was a little concerned when my Honda dealership changed hands. But the service there has remained top notch. I am disappointed that they did away with their VIP program which gave discounts on service to individuals like myself who had purchased cars there. But otherwise I still trust them the most to fix my car.

Marcie Hambrick, PhD, MSW

I had the best experience I have ever had buying a used car. Samantha Elmaghraby really showed interest in understanding my lifestyle to assist me to find the best car for me. Andrew Magro was courteous and very efficient. I never felt pressured or interrogated. I like this dealership's focus on the customer rather than on sales.

Gary Palmieri

I live in Maryland and my daughter attends Green Mountain College and uses my car while she's in school. When it broke down and this dealership was the closest repair place available i shuddered to think how badly we would be taken advantage of. To my complete and utter amazement they limited the repairs instead of adding to them,had honest discussions with me over the phone on how to best remedy the situation TO MY BENEFIT! Car runs fine now and I have changed my opinion of car dealerships.....in Vermont! Thanks Mike Jensen and Mike Senecal for your honest and ethical treatment of me and my daughter.

K N

Bathroom very clean ..

Zuri Farlow

I just bought a new 2018 CR-V from Key Honda and worked with Kyle Sheridan exclusively. Kyle made the process easy, transparent and fairly seamless. He was down-to-earth and respectful, and did not pressure me at all. Kyle is not your “typical” salesman and I found Key Honda in general to be a dealership that wants to help people get into the vehicle they want, not just “move cars”.

Fernanda Costa

Awesome experience with Honda. Thank you so much for all the help and assistance I needed. Fernanda

Angelique McAlpine

Service Department Charges are Over the Top. $92.45 to plug in to the computer to determine the error code? Not okay. Very disappointed - used to get all of my service at Shearer before it became Key. I will be going elsewhere in the future. Of note, the staff is friendly and attentive and really are good people.

Eric Horner

Much thanks to Jared and Matt for finding and getting my wife and me into a great car. We appreciate all the hard work.

William paskevich

Great people to do business with and awesome service department

Kalle Fjeld

We just drove away from Key Honda with a CRV that seems to be made for me. Kyle Sheridan was knowledgeable and helpful in finding this perfect car! The no pressure sales approach was refreshing and gave me the time to really look at the options. Financing is straightforward and Brian was super in helping us get the best price for our trade in. Thank you to everyone at Key Honda. I highly recommend a visit there if you are in the market for a new car.

Jocelyn McDonald

Shearer sold me a car in 2009, no pressure, no gimmicks. I would buy a car there again next time I need one. I've used their service department since to take care of both my Hondas. I get great service. The staff know me and go out of their way to be considerate and helpful. My cars have been very well cared for at Shearer. I am confident that they are honest and experienced at repairing and maintaining vehicles.

Robyn Sweet

Excellent customer service. From the sales to finance - everyone was really helpful and transparent. They even made sure to engage the kids while we were there. Strongly recommend a visit to these guys if you are looking for a new or used car.