Reviews of Heritage Toyota (Car Concessionaire)

Kristen Reid

This was our first car buying experience and it was great. We worked with Marc and Dennis and came to them directly from another dealer where we felt like we were not being heard. They found us financing and got us exactly what we wanted. We couldn’t be happier with our experience or our car. We will definitely be returning to Heritage.

Pope Cannabis Sativa THC TCHC

Always TOP NOTCH service, customer service, customer satisfaction, and, happy that have HeritageToyota at our disposal, from sales/service/free shuttles/silent lounge, etc., it's a most professional&well run business atmosphere.

Cynthia Beyersdorff

We have been to a few Toyota dealerships and Heritage is by far the best! The service team is always friendly, very professional and fair.

Zen

Jason Dillon is an absolutely awesome sales guy, no BS, goes the extra mile consistently and has a great sense of humor! Absolutely coming back next time I need another vehicle, and recommending to all my friends!

Emily Wascura

As an out of state student attending one of the colleges in Burlington, I have never been to Heritage Toyota before. Every time my car needed to be looked at Heritage couldn't get me in. However, Heritage got me in before anyone else could for a very simple repair. Yes, my appointment was at 7:30am but, my service manager was super personable, and I was in and out in less than an hour! Great experience!

Patricia Cilwik

Professional and friendly staff, prompt service.

Mark Kuprych

Cannot recommend; Too many instances where service was sneaky or done without their explaining their actions. I paid for 5 year prepaid service plan and dealer scheduled unnecessary (5K) interim oils changes I had to pay cash for, sketchy diagnostics to turn off check engine light that THEY WERE SUPPOSED to turn off after annual inspections, more. This dealership still uses old dealer service tricks to extract $$ from clients. I am surprised that Toyota corp allows this behavior.

Althea Sherwood

Jason Dillion was extremely helpful with buying my new camry. Very patient with me trying to figure what car. Hopefully service is the same.

Christopher Johnson

As a Toyota sales person at another dealership I was nothing less than STUNNED at the level of service provided by Heritage. I utilized them for the purpose of a rental vehicle on my most recent trip to Vermont and Megan and Jessica in the rental department FAR exceeded my wildest expectations of service and hospitality and that is truly refreshing. While car dealerships often have a bad reputation that precedes them, Heritage clearly has a wonderful outstanding standard for service and that is truly rare in this industry!

Kristen Wilk

They worked with me to drop my vehicle off to be serviced over the weekend and pick up while they were closed which was super helpful. I was super bummed though when I heard it would be $75 for an oil change! I thought my car was covered under prepaid Toyota care but I guess there was a limit of services. I also realized after I picked up my car that my inspection is past due. I know that is something I should have noticed but it would have been awesome if Toyota had caught that and offered the service while they had my car for the day. Lastly, the representative who contacted me about my car texted me and asked me for my credit card info to pay for the oil change. When taking a form of payment, making a phone call seems more appropriate.

E Thompson

My Rav4 has been to Heritage a couple of times in the past month and the team at Heritage Service has been phenomenal each time. After my vehicle was serviced and inspected there was a horrible smell that had found it's way into the main part of the car. I was convinced it was something to do with the muffler/exhaust system. They tore apart my car to help me find out what exactly was wrong with it and for that I am incredibly appreciative and grateful for them helping to pin point where it was coming from. The team is Excellent. My only gripe is the prices; but if the kind of service you get is them going out of their way to locate a problem, which is not something you get from others, well then I can understand the costs being what they are.

Roger Hill

Tom did an awesome job keeping me informed about my repair and thanked me for doing business with him! I will recommend Heritage Toyota to everyone! Roger

Stephen Petit

It was a pleasure working through the process with Ryan Denecker. Thank you!

Kristina Kindl

We flew into Vermont to drop off a college freshman and Hertiage Toyota and JT Treichler made the process very easy and even a bit fun. We recommend working with JT anytime you need a new car. He even put up with our strange sense of humor, so he must be easy going.

Timothy Morales

I have always encountered a great service staff and the work that they have completed on my vehicles there continues to be top notch! I am always recommending them to everyone!

Lenny Wing

The Dealer once again tried to correct the excessive shifting issue with my 2017 Tacoma truck. No luck. Heritage has done everything they can, the problem appears to be Toyota’s design that doesn’t work well in the hilly terrain of Vermont. The Heritage staff was top notch, particularly Dana Lawrence. She’s the BEST.

Emily

Have always had a good experience here, from purchasing my vehicle to getting it serviced. The staff are friendly and not pushy. Prices are good.

Laurie Fay

This was my 1st experience with Heritage Toyota Service. My 5000 mile maintenance appointment was scheduled for after 2p.m., so I dropped off my car around 7 a.m. planning to pick it up after work. I drove right into the sparkling clean shop where I was met by a polite young man who checked me in, directed me to the very nice, clean, grease-free lounge, where I made myself a FREE cup of coffee while I waited for the shuttle. I was dropped off right at my office building. I was pleasantly surprised to get a call later that morning letting me know my car was ready for pick up and asking if I needed the shuttle again. I didn’t but I wouldn’t have felt like I was putting anyone out if I had.

linda laplaca

I had a fantastic experience when I visited Heritage Toyota and interacted with Alisha Abruntilla. She handled all my questions so well and gave me the assurance I was buying the right car. She was very patient, professional and answered every question with a smile. All in all, she made a stressful decision for me a very pleasant experience. I would definitely recommend Alisha and Heritage Toyota to friends and family. In fact I already have.

Roger Crouse

Very personable and efficient service. It would be helpful if the service advisers wore name tags. That way, I would know names each time I visit.

Benjamin Rauch

Bought our Tacoma from Alex at heritage and he was fantastic. Highly recommend going to check out what he's got if you are in the market for a new vehicle.

Raylene Meunier

Professional, very knowledgable of their vehicles, products and service. Easy to work with. Great staff

susan brean

I have always had excellent service. My last appointment was no different.

Priscilla Galloway

They were all great. They determined that when I got tires recently, at a different establishment, they had broken one of the valve stem and sensor and had replaced with an after market product that didn’t work and didn’t tell us. Once we got it approved by that other company’s corporate, TOYOTA replaced it with the correct valve stem and sensor and took direct payment from that company. So as a result I was able to get it done that day and not have to schedule another appointment and also didn’t have to pay for it and wait for reimbursement. Dana at the front desk was awesome!

DAVID HUGHES

The process of buying a new truck from this dealership was an easy, pleasant, and professional experience. They responded to my initial online request for information promptly and assigned me to Derek Blood, who did a great job answering questions, finding the right vehicle and handling the sale. Josh in finance was super efficient handling the business transaction. I would highly recommend Derek and this dealership.

Stuart Wolff-Goodrich

I had a wonderful experience at Heritage! I worked with Alisha and she helped me get into a Tacoma I now love! They were very helpful throughout the process and continued to be even after I had purchased the truck. Thanks Heritage and a huge thank you to Alisha!

Laura Wool

This was the best car buying experience we've ever had. Liz Bockus is a tremendously talented and helpful salesperson.

Angellen Trombley

Chucky was AWESOME! No pushy sale, no overwhelming pressure to buy or rush through the process. He was patient, respectful, very detailed, and made the transactions much easier. I drove off with specifically the car I wanted. Travis handling my financing was also very helpful. I appreciated when the general manager came to thank me for my business. The showroom was clean and the staff was very professional, knowledgeable and courteous. I'm already loving my 2018 Rav4. I will continue to use Heritage Toyota and recommend this dealership to friends and family. Thank you Heritage Toyota team for a wonderful experience!

Jennifer H

Once again my experience with Jason Dillon and the entire Heritage Toyota Team was beyond compare!! Just drove home in my 2019 RAV hybrid and love it. As usual Jason and the rest of the H-team went more than the extra mile to make this lease happen for me! This makes the 5th Toyota that our family has purchased/leased and each time our experience with #24KTjasondillon has been nothing but pure gold!!! I will be back in 3 years for my next #rednecka$$aultvehicle, next time we are going platinum so Jason you better up your game to platinum status

Marie Romanelli

Chuck H. was great to work with. I’d been in a car accident and needed to find a replacement quickly - he was a great help. He made a stressful situation fun. Thanks!

Klad InVermont

We had a great experience. Our salesperson, Jason was very helpful in getting the exact car we wanted, a 2019 Rav4 Hybrid.

Han N

Good experience for me. We talked over the phone about price and it was the same when I got there, they're good on their word. Great staff!

Tonya Sprano

This is by far the best dealership ever! Everyone there is so nice and they worked there buts off to help us get a good reliable car!

Courtney Palmer

Service Department is great! The wait gets a little long, and the lounge could use some more seats, but all because they're so busy. Good for them, not so fun for us. But I dont mind for the quality and friendly service

Emily Asch

I just leased a 2019 RAV4 with Mark Guyette and Conor McQuade and the experience could not have been better. They were very accommodating and thorough with my education of the models. We ultimately came to a mutually beneficial agreement and I drove off with my new car just over a week after I first stepped into Heritage. If you’re looking for a new Toyota, I would definitely recommend Heritage (and Mark & Conor!). They’re going to get you the exact car you desire, and they will make sure they earn your business.

Ryan B

Jason Dillon was very helpful, friendly, knowledgable and patient. I didn't end up buying a vehicle from Heritage but was very impressed by the service.

Bianca Wyskiel

My first experience getting my Highlander serviced was a great one. It was super easy and everyone was so nice! Great customer service

Julia Melloni

Thank you for fitting me in! I was unable to secure an appointment, but the team accepted the car through the night drop! It was a busy Saturday and you found the space and time to squeeze my car in to your already full schedule. My inspection had expired so it was very important to me. My sincere gratitude for your work! ~Julia

Ali Alrubaye

The only reason this location (car dealership) is getting many 5 reviews is because of the brand of cars they sell. Toyota is the most reliable car you can get, and mostly people are referring to the cars they are buying in their reviews. Beyond that, this location is horrible. I will be honest and I will add my first review of my life, as I have not reviewed a business before. The manager was nice, but the sale personals, consultants, and other staff were the most horrible, rude, disrespectful people I have ever met, especially Nick. Nick didn't say anything on my first phone call and he hung up on me while I notified him about my visiting time. Also, he rudely greeted me without even looking at me and transferred me to another sale person who was way worse than him. They treated me like a monkey trying to get a free treat. I went to buy a Toyota and to be honest I got a very special deal on the price, and my parents came with me just to see the car with me, and they were confused I didn't take the car in this price. Actually my parents advised me to buy a new one. I WAS ABLE to pay full amount in cash but after this treatment, I decided to not buy anything from them and I made excuses just to get out. I was going to do business with good amount of cash and they seem they couldn't care less. The woman also was rude, who we first talked to when we got there. I am a musician and an engineer and that explains how many people I have met in my life. I haven't been to a similar experience before. Leave the car aside, you guys lost my business. Never again at this location. I felt sorry to myself going there. I hope the management will see this to know that their staff members are looking down to people, and they treat the customers without dignity as if they are getting the vehicles for free. Be aware folks, you will ruin your mood/day if you go there. I hope this will help you.

Tonya Howard

Given my reticence to step foot into a car dealership my experience at Heritage was better than expected. They were friendly thorough and answered all my questions in a professional manner

Leslie Davis

I really only go here because I bought my car here so they give you free state inspections (which is very nice). However the last time I was here, I needed an air filter replaced- so it took about two hours, which is ok since they needed to get the part. However, they never actually replaced the part! So I had to go back down to south Burlington later that day just so they could actually put in the part they charged me for, but forgot to actually put in- luckily it worked out that I was already in that area, but it’s kind of a pain to drive down there when I live and work about 30-60 minutes away.

David Wilkens

I was very satisfied with Mark. However, in hindsight I would have not gone on a Saturday afternoon. I was ready to close the deal, but because of the backlog of buyers, they couldn't process my purchase in time for me to make an appointment. I thought three hours would have been sufficient. Other than that, they were great to work with.

Dave Geer

Worked with Patrick Weeks on a deal for my daughter. She and I went in because Patrick had contacted her about a "today and today only" deal on a used car. Sat down and worked out a deal to include a smooth return of her leased vehicle and a bottom line price. Patrick and I shook on the deal. I had to leave early for an appointment. Immediately after I left, my daughter was told there would be an additional fee of $360 dollars (disposition fee?) and because of a tiny ding in the returned car there would be another $200 involved upon return. Patrick had looked at the returned car before I left and assured me things would be fine. He, also being a experienced sales person, must have known about the disposition fee. Bottom Line - we shook on a deal and as soon as I was out of the building - the deal changed. NEVER AGAIN will any of my family use Heritage for service or sales. Apparently you can't trust a handshake there,,,,

Janice Clements

This service department has consistently gone above and beyond in my experience over three vehicles. Never failed to be proactive in problem solving and for routine matters, always timely, efficient and professional.

Abe Pasic

I worked with Daniel Pasco, he was EXTREMELY helpful, he got me the car I was looking for ASAP, and he even reached out the next day to make sure everything was running smoothly! Check in with Daniel, or the staff first before you start car hunting, they will make sure you get the best deal for the car you want! Thanks Heritage Toyota!

James Calder

Heritage Toyota service department is the best place to have your Toyota serviced. Very pleasant service personnel as well as driver who brought me home.

Theresa Giroux

We recently bought a certified car from Heritage Toyota and I can’t say enough great things about our experience. Our salesman Ryan Hardy went way above our expectations. He totally made us feel so much better about buying a car. He took his time and explained everything to us. Thank you Ryan and the whole Heritage staff. Roger & Theresa Giroux

Peter Steinerman

Reception and review of my vehicle was immediate; informed and professional updates from Katherine throughout the visit; detailed and thoughtful explanation of repairs and costs; comfortable waiting area. Thanks.

Megan Weaver

I had a great experience at Heritage. Didn’t feel pressured or rushed. They provided me with all the information I needed. And everyone I dealt with was very pleasant. I know I’ll feel comfortable going back for any services needed. I give them five stars. And I love my car!!

L Randolph Amis

I always get good service on my vehicles at Heritage Toyota Service. I’ve been a service customer for many years, through 3 Camrys and 2 Tundras. I appreciate their respect for my time and schedule. I trust their judgment and advice on parts, options and solutions. I rarely have had to return after service, but when it happens, they have always committed to getting me in and out of there efficiently and with the problem solved. Everyone I encounter there is friendly and seems truly committed to making the experience professional and pleasant.

lisa murdock

I always enjoy taking my car in for service at Heritage Toyota because I get a break from my busy life. I sit in the quiet room and read a book or work on a project. They always finish my car a little too soon for my liking. LOL!! And the service team is super friendly and efficient. Thanks.

Catrina

I had a GREAT experience at Heritage Toyota! After an undesirable experience at another dealership, my parents made an appointment with Eleni at Heritage Toyota. There are not enough words to thank Eleni and Zach (Finance Manager) for all their help in getting me into a 2018 Toyota Corolla! My parents have been working with Eleni for almost 20 years and I plan on coming back when the time arises for a new car...Thank you everyone at Heritage Toyota!!

Breann totten

Patrick Weeks was Amazing! He did his best to get us a car that suit us perfectly and that was within our budget! You can tell that he really cares about the people he’s taking care of and that he knows what he’s talking about!

Harry Roush

My first service on my new truck was fast and curtious. Clean waiting rooms

Sara Collins

Everyone was very friendly and helpful with my first time buying.

bmcelvan

Oil Change & (FREE) State Inspection (because purchased there). All went Great!

James Lang

Don't waste your time with the "drop off" service appointments, you'll just end up waiting with the vehicle at the end of the day.

Lissa Knauss

Michael Thomson was great to work with. I highly recommend him as your salesperson. He went the extra mile with helping us find a roof rack for our vehicle.

Robin Edelman

Nice to get help first by noticing that my inspection was due and then by assisting me to contact my insurance company on a Saturday morning to get my latest insurance card when I didn’t have the most updated one in my car. Very helpful and thorough!

Drew Bradley

overpriced cars. I got better deal donehweres else that was closer to home

Ernie Larrabee

Katherine Smith was outstanding. Best experience ever in my past five years doing business there. A plus plus. Thank you.

Milton Dudley

I went in for routine maintenance. Each step and option were explained and there was no pressure to have anything done. I was in and out in a timely manner and was treated with respect the entire way. I forgot to bring my coupon and was given the discount anyway. A great experience!

Thomas Keefe

I liked Ryan salesman but yrief to steal my trade.

Amanda Leigh

A few years back I purchased a certified used Toyota. It was the best decision. They are great here and always go above and beyond. My next car is going to be a Toyota from here simply for the fact that dealing with this place for any warranty issues was like none other.

J Z

Had an awesome experience! I had an appointment and did not wait even a minute. Drove right in and was greeted instantly with a friendly professional greeting, complimented on having paperwork ready, and felt like a quality customer! I fully expected to have missed my first free oil change however I was still provided it even though a substantial amount of miles over, and a free inspection/rotation. Even though these are free services I still was treated exceptionally well and an excellent overall experience. Heritage has always worked hard to provide top notch service and the sales, and community programs they are involved in are also top notch. I wish I could remember the service advisors name but I have yet to have a bad experience. A quick tip though is it is best to make an appointment as they are busy! I love my Corolla and Eleni, Patrick, Rob, Mark, Chuck and the rest of the sales team!

Bill Wright

Had the 5000 mile service done with Express Maintenance. Was greeted by Jay who was friendly and knowledgable, service performed very efficient, short comfortable wait. All questions I had answered. Great experience.

Jesse Knoff

Dana Lawrence & the Heritage Toyota service team on Shelburne Road provided great customer service leading up to and all throughout our annual check-up and inspection. The car was serviced in a timely manner and Dana asked all the right questions to streamline all future service appointments.

Judy Brook

Positives:Quick in and quick out for oil change. Help understanding problem with sagging bumper. Negative: Brainless TV show too loud.

ChelseaRose Doyle

Ryan Hardy was an excellent salesman and helped me to get into the perfect vehicle for all of my needs! We ended up purchasing two vehicles and plan to see him and the team at Toyota for any of our vehicle needs!!

Kevin Ruffe

Worked with Harrison to lease a Tacoma. Great experience with him and the others at Heritage. I will definitely be recommending them to friends and coworkers in the area.

SSG Michael Shackford

Casey was extremely professional and really knew his product. I would encourage anybody who is looking to purchase or lease a vehicle to go to Heritage Toyota first.

Don Weinberg

Low key, no pressure. Very helpful salesmen. Their aim-to-please efficiency made things easy.

Kelley Ficklin

Went in to get a recall fixed (wasn't spending any money) and they gave me a complimentary wash (my car was in a sad state)! One issue with the electrical after replacing the airbag, but they fixed it immediately. Very nice and efficient!

Linden Ansel

They were helpful and had a shuttle waiting so I got to head out immediately after dropping off my car to have the tires changed. However even with a 15 dollar coupon it was like 65-70 bucks just to change tires which is slightly more than places without a coupon, so not competitive. They do say they check a bunch of stuff like fluids and top em off.

Tammy Laflam

Very good service they took care of everything that needed to be taken care of they are such a nice group of people that work there

Marcia LaPlante

I really appreciated the check and heads up on my poor battery. Your preventative action probably saved me headaches down the road

Bernie Wagenblast

I usually don't enjoy the car-buying experience but Adam Mack made this a non-pressure pleasure.

Renny Azotea

Jason Dillon was awesome he made vehicle buying a breeze. No pressure just friendly honest service. Also Christine in finance was very professional and she made the buying experience fun.

John C

Extremely helpful salesman and managers. Straight forward price discussion. Overall a great car purchase experience.

Dane Shortsleeve

I received cheerful, polite, professional, and fast service. My savings coupon was taken without hesitation.

Cathy Campbell

Alex was patient and really listened to my requests and wants. He made sure I knew what all the options were with leasing again or buying. In the end he made sure I got the vehicle I wanted. Great to do business with! Thanks.

Kevin Gately

Ryan was great to work with I would Recommend Ryan to any my friends. Sales staff was great to me.

Dale434464 Terry

I am so happy with the service at heritage toyota. My service advisor Katherine is a pleasure to work with! when I drive in she meets me at my truck.asks if 'there are Any concerns. Very professional! And she had my truck washed! "Bonus". Thank you Katherine

Jeffrey Beach

I arrived to the dealer with some idea of what I wanted from the other dealer I had visited before. I knew that Heritage would have the selection and experienced personnel to help me make a decision on a great investment. I ended up taking a couple trucks out for a spin with Jason Dillon to make sure I had the right fit and from there we narrowed down what my options were. After that we discussed the financial side of things and with the help of Ryan Denecker we were able to agree on an appropriate plan of action for moving forward with a new Tacoma. Finishing the paperwork was a breeze with Josh Cousino and from there all I needed was to swap the tools and toolbox from my trade-in to the new truck. Jason helped me get settled in the new rig and took the time to run through all of the options that the truck has to offer which saved me a lot of trial and error and looking up how to use certain functions in the manual. I am pleased that this team works so well together and are able to assist people in the vehicle purchasing process to the extent that they did with me.

Elizabeth Chase

It was a very easy appointment in and a nice waiting room less than an hour

Paul Curtiss

Great experience! No pressure, in and out in no time once I made up my mind. Thanks to Chuck, Carly, Kris, Travis, and even Daniel (great conversation in the parking lot when I was picking up my car). I would highly recommend.

Kathleen Pellegrino

Consistently a positive experience at Heritage Toyota! Even if it’s just for oil changes or maintenance, the team is always kind, flexible and considerate.

Janet Roerig

I was 20 minutes late but everyone was understanding even though I offered to reschedule if necessary. It is wonderful to have a quiet room; thank you for that and also for the hot chocolate- much appreciated. I also am thankful that I can drive right in and get out of my car away from the elements...and we have had elements!!

Lee Smith

I was very pleased with the visit. The staff is always attentive and all work is clearly explained.

Katie Messier

Such good customer service, such good people!

Dana Duquette

I got to heritage early Saturday morning to be greeted by Patrick Weeks without an appointment, and without hesitation we started looking at Tacomas. I knew what I wanted when I went there but Patrick made it very easy to quickly jump into the truck and get me out the door before noon. While working in sales myself I know the job can be stressful and hectic but Pat made it happen with a positive attitude, great guy and great business!

Matthew Davis

Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the time, John Treichler, was great to work with and we thought we ended up with the right truck for us. We need a truck for our business and had to upgrade from a 08 Tacoma standard cab due to the birth of our daughter. We loved that 08 (purchased from Heritage) as it was a great truck with minimal issues except regular maintenance. We never had it serviced at Heritage except for a couple recall issues and that is likely why we had such a positive experience with that truck. Long story short, from day one our truck has had a vibration/shudder/shake that after months and many visits to service is still there. Andrew, the shop foreman, has driven it with me twice and each time he told me the vibration is not normal, but Heritage claims it is normal. There has been no explanation as to why the truck does this and despite a couple attempts at diagnosing it, the issue persists and appears to be getting worse. I have kept in touch with our salesman , JT, and he has tried to advocate for us. I have explained my level of frustration to him and he put me in touch with the general manager of Heritage. We had an encouraging conversation during which he said he would look into in and then get back to me the next day. That was over a month ago and I have heard nothing from him. I have left him several voice messages and none have been returned. So, here we are with a truck with a consistent vibration that appears to be getting worse that is supposedly normal but is apparently inexplicable by Heritage or Toyota. I can't in good conscience sell this truck knowing it has this issue despite the fact that at this point I would be happy to be done with it. Perhaps a Chevy or Ford would be a better option. I'm sure Heritage would be happy to sell us a different truck at our expense but that is not a viable option given our situation. I have invested a significant amount of time and energy over the last year trying to sort this issue out with Heritage and Toyota and to this point there has been no recognition of this by either. We are beginning to explore our other legal options as it would appear that Heritage is not concerned about our experience or keeping us as customers.

Patricia Kennedy

Tom, was great at check in. My car was in and done within 45 min. for oil change and tire rotation. Everyone at dealership is friendly and helpful. Someone in service even apologized to me for having to wait 5 min. for a service rep. to come over to meet me after I pulled my car into garage. Very good service both times I have been in.

Christopher Juenker

This outfit went above my expectations and performed repairs to my car expertly. They advocated for me on warranty coverage and helped with a rental car too.

Anita Carton

Such a good place to do business!!! Jason Dillion is absolutely amazing to work with and very straight forward and to the point and won't sell you something that you can't afford or dont really like ! He'll help you find the perfect car at a reasonable price!!!

Lynn Pope

Joe was fantastic. So very helpful and friendly. Then I took advantage of the shuttle while my Rav was being serviced. Jim was great as well. Friendly and Punctual. Thank You. Lynn Pope

Tim Cianciola

They were very helpful and did a great job keeping me updated on the status of my repair.

Ewing Fox

John (JT) did a great job making it easy and stress free to buy the PERFECT Toyota 4Runner - took my clapped out Kia in trade and worked with me to get a great number that works with my budget!

Matt Ronco

Great dealership both in sales and service. A surprising amount of followup from my rep MR. Ploof after the sale and throughout the lease backed up by great service and free inspections.

Mark Wilch

Same service and courtesy as last time: just great!

Tucker Labare

Fantastic and quick service. I showed up a day early for my appointment and they were able to get it done that day!

Tom Medve

Good service and pretty fast. Very nice Quiet waiting room too. Great!

Peg Gillard

I have always had good experiences at Heritage Toyota. The service is well run, efficient, and on time.

Nate Ball

I was working with a sales associate who decided to stop returning my messages. Then I called and a rude associate acted as though he did not want to give me the time of day. I have heard good things about this dealer previously but apparently they are doing so well they don't feel like they need to provide any customer service. Really disappointing.

Daniel Nedic

Quick service good customer service The best car dealership in state Keep Vermot moving forward

Mike K

Very good first experience. Drive-in check-in is a breeze. Service advisor came right over, took info from the me and the Tacoma and off it went. I waited in the customer lounge. It was ready in about 45 minutes. First time at Heritage and it was very impressive.

Susan Longe

I just want to thank Ryan for being so helpful and informative. I LOVE MY NEW RAV4!!!!!

Howard Giles

Derek Blood was very helpful in assisting me with choosing a used Toyota truck. He was patient, knowledgeable and open with this recommendations. His questions/Information helped lead me to the truck I eventually bought and I have been happy with the purchase. A great experience with Heritage and Derek.

Brian Sedghi

Fair and honest service

Wolfgang Hokenmaier

Always treated me right. If they say something needs to be done it is true, in my experience.

Jeanne Comouche

Great hospitality and service whenever I take in my Toyota RAV4.

Scott Lowell

I stopped in for my initial lease inspection. The process was highly organized and quick. I was a few minutes early, and my car was accepted and completed in about 30 minutes. Very professional, with a nice waiting room and a quiet waiting area.

Melissa Merrell

Chucky from Stowe is THE BEST!!!

Claudia LaRROW

Very professional. Everyone is always very nice and trustworthy.

Dee AL N

Went here on Friday afternoon in search for a new vehicle. Very open to any options, trying to see what's out there and trying to commit to a purchase ASAP. Met with Chuck Spinner. He was very rude. Was not paying attention to us as we were discussing vehicles. Told us if we wanted a decent option we should plan to put $10k down. This is completely unheard of. This discouraged us very much. It's a shame as Toyota was my first option and first go to. Would not recommend anyone to visit this location. Would discourage anyone from using Chuck Spinner as a sales representative.

Crystal Mccray

Absolutely Amazing Service. Great People in all areas. Very impressed with the compassion and integrity of their work to ensure safety and smooth running vehicles. You guys rock- Thanks so much.

Duncan Adamson

My inspection had expired and I showed up with no appointment before a big trip. They took me anyway, and took care of me promptly and courteously. I have consistently received professional service at a fair price there, and I highly recommend them.

Melissa Masterson Yetman

Friendly and accommodating. Took longer than expected but no complaints here; especially since they gave me a free rental for the day.

Pigpen Racing

Angus was helpful and not the least bit pushy. I drove the new manual transmission Corolla hatchback. I walked away impressed.

Sharon Hellman

No wait to check in. Rapid service. Timely updates and no pressure recommendations for optimal performance of my car. Great experience. Thanks.

Kathy Gibbs

Dan (salesman) was awesome. ..no pressure and listens! We felt like he cared as if he was buying a car for himself.

Jeffrey Weinstein

I brought my Tacoma in for a blower fan recall and had fluid changes in front & rear differentials, transfer case, transmission and oil/filter change. Service was performed well and on time as promised. The staff was friendly, informative and courteous.

Alan Bender

We bought a used car from Memphis,Tn. and had it shipped. We were very comfortable with the service.They did all things in a timely manner. Very pleased.

Caroline McKenzie

Always exceptionally great service. They go above and beyond and always exceed my expectations. I cannot overstate how thrilled I am with both Heritage and my RAV4. I have no desire to drive anything else and no desire to go anywhere else!

Kevin Kelsey

great job in and out quick and enjoyed a coffee in waiting room thank you

Ron Laforce

Absolutely wish I had come here for my very 1st vehicle. They as as awesome as advertised!!!

Tiffany Buongiorne

I have been with Toyota for years now. I absolutely love my Rav 4. I recently just had the best customer service experience with Dana Lawrence. I had a nail in my tire and squeaky brakes. Dana got me right in the shop. She was very helpful and the foreman that worked on my car was awesome! Not only does Dana have a positive attitude, but she makes her customers feel safe and trusted. Incredibly grateful. Thanks again!

Margaret Jamros

The service intake young lady Dana was very helpful and friendly...

Louise Corcoran

We had an appt. for a recall service. We brought the car in at 8AM. and were told that it could take most of the day but the work would be done as soon as they could. We had another vehicle so we didn't need a rental, although it was offered tour. The car was ready in much less time than we thought. Besides doing the recall work, they checked the car from top to bottom and made sure we had no other issues. I knew we needed a new wiper for the back window and they asked if I wanted it replaced at that time. Couldn't ask for any better service anywhere.

Brendan Trapani

These guys are always helpful and straightforward when servicing vehicles. I have never bought a car here before, but I have had my vehicles serviced here. Keep up the good work. Honesty is hard to find these days.

Dave Powell

I have had my vehicle serviced at Heritage for years. In fact, all three of my most recent cars have been serviced at Heritage and never a problem. However, recently I had my car serviced at Heritage and the technician didn’t tighten the lug nuts properly on one of my wheels. This caused a serious failure. I spoke to Kate the service manager who was very accommodating and reimbursed me for a tow and repair at another facility. Yes, Heritage made a mistake, but they corrected it and have been very professional in resolving this issue. I would recommend them to anyone, and I will continue to have my car serviced there.

Richard Slusky

We have been Toyota owners for over thirty years and have always been satisfied with our vehicles and Toyota's service. We just purchased a 2019 RAV 4 at Heritage. Marc Halliday was extremely patient in helping us deliberate our car options and whether or not to lease or buy. We are happy with our decision, and want to commend Marc for his patience and his helpful advice. We look forward to enjoying our new car for many years to come.

John Broscious

Heritage Toyota was great. Bernie Cieplicki was outstanding. I would highly recommend him to anyone interested in buying a Toyota.He took very good care of us. Bought a new Highlander and couldn’t be happier with it.

Toni DiPreta

Super friendly and accommodating. Wouldn’t let me leave before the car was in perfect condition! I would definitely go back again.

Stephanie Hoffman

This is my second car purchase at Heritage Toyota and I will definitely be back the next time I am in the market for a car. I had a wonderful experience online arranging my purchase and then completed the transaction in about 2 hours including a test drive. Thanks, Patrick, Christine, and Ryan!

Maria Harris

I love the customer service at Heritage Toyota, I have never experience such a pleasant experience when I had to take my car for service. I worked with Katherine Smith and she made the whole process a breeze. She is very friendly, effective and fun to talk to. Thank you.

Melissa Danforth

Customer service / Aftercare / customer satisfaction mean absolutely nothing to these people. I bought a RAV4 2 months ago and there was condensation in the tail light the day I bought it. My mechanic (that I trust completely and does fantastic work) told me that the car is uninspectable like that and Heritage has done nothing but argue with me and refuse to fix it. There have been several other small issues that have arisen since my purchase and Heritage refuses to take ownership or help me out in any way. To the point where they wouldn't even offer me a loaner or a deal on a rental when I had to have my car towed to them. The one good thing that I can say about Heritage Toyota is that there is a gentleman named Tom that works in the service center and he is wonderful at his job. Very thorough and cares about his customers. Overall, I will NEVER buy another vehicle from this place or reccomend them to anyone. I get free inspections for the life of my vehicle and I would rather pay someone else to do it than go back and deal with these people ever again.

Jeff Waite

Kindly rescheduled me twice due a conflict, vert prompt and courteous service. However, not directly related to service, I have asked service, Toyota financial services and the sales department; regarding my interaction at the time of purchase and in subsequent conversations with all of the entities mentioned above. I was told my Hybrid had a GPS navigation system, this in fact was a lie, I have an opportunity if I have a smart phone and a strong signal to access an inferior map program, this is not the robust navigation system I was led to believe the vehicle possed. I want my vehicle to have a state of the art satellite based navigation system, similar to what I had on my last three Honda Accords. It is extraordinarily discourteous and unprofessional that my vehicle was misrepresented to me and in addition after discussing this with various Toyota entities. NO ONE HAS OFFERED ME A REMEDY..THIS is ENOUGH TO BE A DEAL BREAKER BETWEEN TOYOTA AND I HAVING A FUTURE RELATIONSHIP. Is there a chance someone in the Toyota organization will respond to me and resolve my concerns?