Reviews of Freedom Nissan of South Burlington (Car Concessionaire)

Jennifer Bergeron

Freedom Nissan always treats me with respect and does the best they can to accommodate my crazy work schedule as a resident physician. They are always kind and go above and beyond to make me feel taken care of. They never give me trouble with my lease maintenance policy (as other Nissan’s have). I always feel like I’m getting a good deal otherwise.

Deanna Cyr

Christie Villa was my sales consultant. She was wonderful and very easy to work with and explained things as easily as possible.

Will Paquette

Christie Villa was sales consultant. Had a wonderful experience and ended up with a better vehicle than I planned on getting for less than I was paying on my last vehicle.

SpearoBZE

Took my Pathfinder for a scheduled service and to address a serious brake vibration issue which has persisted for several months, even prior to the first service. Also asked for the Key Fob battery to be changed. I was charged for caliper cleaning, which I believe should all have been covered under warranty. Furthermore, the key Fob battery was never changed. Finally, the unit needed it's annual inspection and I forgot to mention it, they didn't check this either, so now I have to re-schedule to get the inspection and key fob battery replaced. I expected more from this facility. UPDATE - 30 minutes after posting this, I got a call from the owner of Freedom Nissan, on a Sunday evening to offer to address my issue. This is outstanding customer service and definitely the kind of dealership I would continue to support. We all make mistakes and he was very much interested in making good on the above!! OUTSTANDING.

Ty Mayfield

Went to talk prices on leasing a new car. Didn't make a deal that worked for me. On my way to leave a mechanic totaled my car. Hard core sales tactic.

Rebecca Coolidge

Melissa in service kept my 10 month old son occupied while we waited for my car to be done. She’s truly amazing at what she does, very friendly and welcoming! I will continue to have my car serviced here especially because of her. Thank you Melissa at Freedom Nissan South Burlington, VT

Bruce bruce

Was in South Burlington this morning, and my car has had an off again and on again rattle. Of course, it wasn't there when I went into freedom Nissan. But, I have to say Jeremy in service was awesome. They took me quickly, checked out the vehicle,, couldn't reproduce the rattle by test driving, and found nothing loose underneath when up on the lift. Kudos to Freedom Nissan for caring enough for a traveler a long way from home

Stephanie O’Brien

For starters we go in and work with Art which started out fine. We got into the car we talked about but was not 100% on it however no other options were given to us! He made sure to add that next time we need to make an appointment to see him even tho I emailed him a few days prior. We were told the car has 13 miles which ended up being 40 and it was checked over giving up a half a tank of gas and little did we know a broken spray nozzle till this day is still not fixed. Got a call a week later from Chris promising free gift cards and gas card if we take the survey. My husband works 50-70 hours a week and didn’t have time as Chris instructed “wanted to be on the phone while he took the survey”. So he told Chris that the spray nozzle is not working he told him to bring it in he would fill our car with gas and give him a loaner so when my husband shows up the day of our appointment on his lunch break gets an attitude from Chris stating that “he took the survey wrong and failed the dealership and that’s why he should have stayed on the phone with him to do the survey”. My husband told him that he gave the dealership all 10s but Chris told him he missed a section. Which forfeited any gift cards or gas cards. Was told that they would call us when the spray nozzle came in. We have yet to hear from anyone. I would never recommend this dealership to anyone for their terrible customer service. Poor management, sneakiness and lies. We were going to return for a second car in the next few months but not going to happen. I’d rather walk.

Chris Major

Bought a used truck from these guys. The salesman Jonathan V. was laid back and low pressure. Very good experience. The service after was even better. I had a issue with the truck and when I called the dealership they got me right in and quickly repaired the problem. It's my second vehicle from them and I am more than happy!

Meredith Roberts

I had a great experience in spite of my original skepticism. I needed a vehicle, and the Rogue was a good fit for me. The staff was courteous, helpful, and did not waste time finding what I needed. I got an excellent deal, and was treated extremely well. Excellent service

Lisa French

They were awesome...couldn't be happier with the people we worked with.

Jack Mcsweeney

Christie Villa was my sales consultant. She is a great salesperson she helped my grandson buy his first car

Leslee Herlihy

I recommend coming here . Everyone is so friendly and has gone above and beyond all expectations . Kris and Josh are the best . Love my new ride !!!!!!! The owner of freedom Nissan is absolutely wonderful .

Julie Smith

I absolutely love it here. I bought my vehicle here last October, my fiance just got his truck here today. When we come to this dealership it feels like we're home. The service from everyone here is excellent. I'd like to especially thank Art Lucia.. This man has gone above and beyond to make sure our family is taken care of in a quality vehicle at a price that we can afford. He is a very kind man and he treats us like family :-) Freedom Nissan will always have my business, I highly recommend them.

Lesli Ritchie

I bought the maintenance package with my lease. I brought the car in for its 15,000 mile service and whenever I'm there, I always double-check to make sure the service is covered in the maintenance package. I was surprised to find out that the cabin air filter is not included. This is basic maintenance! I was even more surprised when I was told that the service cost $60. The part costs next to nothing and there's little to no labor time that goes into it, so $60 seems very high. I'll buy the filter for $6.00 and do it myself. But I shouldn't have to. I also expected the interior floor to be vacuumed. The exterior was washed which is nice, but the vacuuming would go a long way for customer satisfaction. Most dealers do this, and even the Oil N Go I go to for tire changes vacuums. It's a little thing, but an important thing.

Tim Nadeau

I have purchased several vehicles from Mort and his team and the service is always well above expectation. I currently own a rogue and I previously owned a Sentra that I bought from them and both vehicles are fantastic and the deals I received on each purchase were second to none. Please use this dealership if you’re interested in buying anything Nissan!!!!

Shawna Ploof

Really enjoyed working with Seth and Kris from freedom Nissan, we had good interactions and felt valued as customers.

Celsie Elizabeth

NEVER purchase a used vehicle from this dealership. I got a 2010 Subaru Impreza for nearly $10,000 that had near 100,000 miles. I've only had it for a little over a year and the motor gave out. Now I'm stuck trying to find another vehicle/motor while still owing $7000. They did not seem to care in the least bit and couldn't help me. I also had issues with it a week after taking it home which they fixed because luckily those issues happened before the 30 day warranty was up. I'm also having to replace the brakes and rotors which were on the list of things they supposedly "replaced."

Dinesh Mamoria

I really feel delighted because I bought used car and they covered all and gave best deal which cannot be expected by any other dealer...

Jessica Boucher

Good experience, Nick was a great salesman. I’m really happy with my purchase!!

Arabia Livingston

Josh Catella was great to work with, this is my first car and he was super helpful with the process, he even stayed 3 hours later after his work shift. I highly refer him to others who are purchasing their first vehicle!!!

Kaitlyn Tice

First off, there was only one person to acknowledge my presence as I walked in 5 minutes prior. I was showed cars far out of my price range and test drove a car that sounded gosh awful. I bought my 2016 Nissan Rogue here with some film of some sort on my headlight and my license plate was held on with one bolt when it was presented to me. I went back the following week to have them fix it and when that happened they cleaned my car (I didn't mind) instead putting all of my belongings in a bin. I had to wait another 20 minutes to have my license plate put back on and find out they couldn't do anything about the film. That was fine. What really upset me was the week after that, I checked my glove box for papers that I needed and come to find out, they were gone. My registration and I OWE YOU from them were taken. I don't enjoy the service I've received there and am now regretting buying my rogue from them. My wish for them is to simply be fair over greedy with their sales and not to lie about sales.

Vincent Gucciardo

We bought a Zurich maintenance package. Dealership couldn't find it. Despite paperwork in hand. Funny, we called Zurich and they showed we had a plan.

Alysia Coyle

Great experience, Seth and Kris were awesome. Definitely accommodating and very personalable. Thanks again!

August Waters

I've got to say that at first I didn't have the best time with my rookie salesman. But after expressing some concern I was helped by the owner in the most incredible way. He did everything he could to get me into a car and his call back time was impeccable. Good place to buy a car

Stephen Lapp

Great place to buy a car, these guys know cars and try there best to work with the customer on price

BlahBlahBlah Chris

I am very happy with the service my Frontier receives at Freedom Nissan. They are always very knowledgeable and my Frontier and I thank them for that. Also, the shuttle service has been great, it's nice to be able to leave the vehicle there all day, that helps us both.

Charles Borchers

Good timely service.

Prudence Trombly

Freedom Nissan is the only place I will purchase my vehicles. Mort, Art and the rest of the team are wonderful to work with. They care about their customers and listen to what you are looking for in a vehicle. I highly recommend doing your business at Freedom Nissan.

Cameron DeRose-Barden

Bought a Versa Note from Art Lucia on a special program and I COULD NOT be happier. Not only did Art make my life easy in purchasing a vehicle but he was patient with me during the whole process. Thank you Freedom Nissan for your awesome service from purchase to maintenance!

tonya bidwell

Art Lucia we can't thank you enough. You listened to what we were looking for, what our budget was for a down payment , monthly payment and not so perfect credit you still made it happen. Absolutely love our Nissan Rogue (Luna). Thanks again!

matt lincoln

Didnt want to honor price posted for a vehicle online, also sales person jake spear severely overstepped his position telling us the deal is set and it ended up being completly different,no gas in the car, and they wont register it for ny residents i cant recommend this place.

laura gamble

Andrew was so helpful and just a pleasure to work with. He not only was able to get me the vehicle that I wanted but took the time to make me feel comfortable about my decision. I left and recommended my mom come see Andrew for her new lease. I will keep coming back to see Andrew even though I have to travel from New Hampshire to do so. I'd much rather deal with someone who is genuine and actually cares than just some sales guy who looks at me as just a number. Thanks again Andrew!!

Lorraine Vieira-lamb

Christie Villa was my sales consultant. I just wanted to let you know how very pleased I am w/ the service I received from Christie Villa, she went above & beyond the call of duty in helping me lease a 2019 Nissan Sentra, took me to the overlook for beautiful fall scenery , Christie was very pleasant & friendly outgoing & funny made my drive enjoyable , so please ppl, stop in @ Nissan ask for Christie she'll make your day too, I give her 5 stars !!!!!!!

Monica Rose

Christie Villa was my sales consultant. She was absolutely amazing and friendly, which is always comforting for customers. She was very patient with me and answered all the questions I needed to have answered. Overall, she was super helpful and I had an amazing first experience at Nissan.

Stan Williams

In all my years, I have not encountered a business as unprofessional and non responsive as Freedom Nissan. At best, I was given the run around and sent repeated mixed messages - at worst, I was lied to and am now being punished for taking my business elsewhere. The short story - for now - is that I tried consistently for 8 months to redo a lease with Nissan and was unable to come to anything close to a deal. All in all, I spent an incredible number of hours trying to make a deal work with Nissan - I would be told to come in due to a great new deal and then told to wait because that made more sense. I was yelled at (multiple times) by an owner when I would say I couldn't take a deal (even when the salesperson had told me to wait for a different deal). I spent over 5 hours alone in the showroom working with people trying to get a deal done (not to mention all the texts, calls, and emails). I eventually handed in a car that was over 8,000 miles under the agreed miles and yet I am receiving a huge bill from them for the car. When I handed it in they said it was in "great condition" - which it was and now this. I reached out to the group that the bill came from and they directed me to work with the dealership...which I have been trying to do. I have sent repeated messages where I have specific details of conversations, text messages, and emails outlining the entire experience, contradictions, and inaccuracies; yet I have heard nothing back from them. Perhaps it is time for me to go through the Consumer Financial Protection Bureau.

S O'Rourke

ART LUCIA listened to my needs,overcame my problems and made this happen. great service, great guy, great experience. go see Art and the rest of the staff at freedom Nissan.

Chris Pierce

Christie Villa was my sales consultant. She helped me drive manual I would recommend her

Zachary Wheeler

I went shopping for a new car June 2018 going to every single dealership in Burlington, South Burlington, and Williston. No one was willing to work with me. I even had a different dealership trick me into coming in, thinking they had a deal for me. Tried to sell me a car older than the one I was driving, for more than the one I was driving. I was infuriated. Finally came to Freedom Nissan and worked with Jake Spear. He got me a car I wanted. Fast forward to a year and was in a terrible accident and the car I had purchased then was totaled. I came back to Freedom Nissan and worked with Michael Burrell. He was completely amazing, I didn’t feel like he was trying to cheat me, trick me, or scam me. Him I really got along! Seemed liked he was working for my best interests. Doing all that he could to make sure I could go home in a brand-new car. They ended up not having the one I originally wanted (just a standard trim level Altima, all-wheel drive, just a low payment). Ended up getting me into a trim level higher for a great price and I love the car to pieces. Really felt like I got about everything I wanted in a car. Now as I drive around, I feel like I’m in a beautiful car with a load of awesome features. Not to mention a fantastic color!!! I came back to Nissan because of their “Nissan Intelligent Mobility” features, snazzy looking vehicles, and as a father of two with full hands the push to open, push to start, felt absolutely necessary to me. Their safety features insured that I got away from the accident with me life. I spent a trip to Montpelier in the passenger seat as I recovered looking at other car manufacturers comparable model, and I just couldn’t get over how much I love the Nissan Altima. I would recommend them to anyone looking for a good experience and a fantastic safe vehicle!

Aaron Desrochers

Wes in Sales was a pleasure to work with and we are in love with our brand new Nissan Leaf EV!!!!!!

Josh Mcsweeney

Christie Villa was my sales consultant. She was very nice and got me in to a 2016 Jeep compass which I love and I would definitely go see her when you are looking to buy a new vehicle

Amy Elizabeth Lang

We had the best buying experience EVER at Freedom Nissan (and we buy a lot of cars). Seth was great to work with and we were so pleased with every step of the process. Seth made sure that we left not only satisfied, but also HAPPY. We were given a killer deal on a car that we love. We can't sing enough praises about Freedom Nissan and Seth!! Thanks so much!!

Nicholas Fischer

Peter was phenomenal, I can not say enough good things about him and my experience.

Atena Farhangian

I went here with some cars I had seen online in my mind. The first day they showed me cars that I did not like and then at the end I found one I thought I would lile to think about. The second day another salesman showed me another car I really liked we came in to negotiate over the price. The sales man was giving us the prices, suddenly some one else took his place and talked to me in that regard. He came up with an offer I really liked, and asked me if I was definitely going to buy the car with that price once I show that to mechanic. So he said I could have the car over night and show it to mechanic and come in the next day to make it work. I brought the car to a mechanic I knew and I paid $35 (which became a waste of money). I decided that I wanted the car. I got back there with my mind made up since they had given me an offer. We were three friends, non of my friends brought another car, because we went there to buy a car and we were sure about it. Once we started to talk to them, that second guy totally changed what he had given me as an offer and went so up in terms of price, he almost doubled the down payment and increased the term. We had to negotiate for about two hours just because that man was not honest the day before. We did not make the purchase after all, because I had held my end of the bargain, but the dealership did not. The annoying thing was not the price for me, it was how dihonest he was and how he changed what he had offered me.

Linda Knight

Art Lucia gets 10 stars!!! Not sure I could get a loan due to no real credit history (paid cash for stuff) but he worked with me and got me in my beautiful Xterra! No pressure, no trying to get me out of my budget zone. He took the time with me to make it so easy to buy a car. I will never go anywhere else from now on! If your scared to try for a car loan, don't be! Call Freedom Nissan and get the chance you deserve! Thanks again Art!!

Helena Woodruff

This was the very first time I had a positive car buying experience. No one made me feel uncomfortable or pressured me in any area of the sale. It was truly an enjoyable experience, compared to being the usual nightmare people describe car dealers to be. Andrew was a wonderful salesman to work with. I would recommend him to anyone.

Gary Gilmond

My experience was above and beyond what I expected. Peter the sales professional listened to me and then went to work. Mort came to thank me for giving their dealership a shot . I was treated the best and got a better deal than I ever expected. I will 100 percent be a repeat customer and steer anyone I hear looking for a automobile to go to Freedom Nissan terrific quick purchase. Nissans are great cars but when you have a great dealer also that is nice !!

Justin Lane

Keep up the good work!

Rachel Wilmot

Art was amazing, we could not have done this without his help! He worked really hard to get us the best loan he could, even though he wasn't making much from our sale. I absolutely will recommend him (and Freedom Nissan in general) to anyone who might be looking! Thank you for getting us in a great new car the day we came in!

Courteney Robare

So pleased with Art! He listened to my concerns and answered all of my questions. I had been searching and searching for a safe vehicle & he made that happen this evening. I don't know why we didn't reach out to Freedom Nissan sooner then what we did. He is one heck of a guy! I am beyond pleased & satisfied with his conduct. If your looking for a safe reliable vehicle, he's the man to speak with, I absolutely reccomend Art Lucia! Thanks Art for getting me in a safe & beautiful vehicle! Very grateful for you & your time! See you in a few months for my husbands new set of wheels! :)

Brian LaClair

UPDATE: Mort, the owner of the dealership went above and beyond to attempt to regain my trust in this establishment. While I'm frustrated that it took so long to reach even the beginning of a resolution, I am impressed at what hoops he jumped through to make the resolution as painless as possible for me. ------------------------------------ "Where Service is King" couldn't be further from the truth with this dealership. I bought my car from Freedom Nissan on July 31st. To their credit - I love my car! It was a decent price, but the sales process was... average at best. Pushy tactics, purposefully slow "let me check with my manager" interactions designed to wear me out. Oh well. One of the more unusual portions of my experience was that when we went to test drive the vehicle I was interested in (and ended up purchasing), one of the tires was nearly flat! My sales person filled the tire up and we were off. It was mentioned that "I'll make sure our people will take care of that slow leak for you". The morning after I bought the car, I had to run to a gas station to fill the tire with air. "No big deal" I thought - I knew I had to bring my trade-in's title into the dealership, so I'd bug someone about it then. When I brought my title in, I mentioned the issue to the gentleman I gave it to. He advised that I text the sales person I worked with - so I did! He responded quickly: "I will talk to our service department and get back to you!" 48 hours passed and I heard nothing! At this point I am filling up my tire with air every morning and afternoon. I texted the sales person a picture of my almost completely deflated tire and told him that it was getting worse, and asked if there was any progress... another 48 hours and again, no response. Finally, he responded: "I'm going to talk to the service manager, I'll have him give you a shout!" It has now been almost four full days since then, and I have heard nothing from Freedom Nissan except the texts represented in this review since buying my car. What's funny is that I talked to both my sales person (Jake) and another employee at Freedom Nissan about people leaving 1-Star Reviews on Google. From both people I heard "Oh, yeah, those people just want free stuff. It's obnoxious." Well, here's the truth: Folks are leaving 1-Star reviews on this listing because this dealership is unresponsive and obviously far beyond their capacity in the customer service department. I will not be returning here, as they stopped caring about me and my safety even before they pocketed my money. Freedom Nissan - Let Freedom Ring where Sales are King!

Shawn Colgan

I was very pleased with my service appointment. The waiting room was clean, the service advisor was polite and helpful, and the work on my car was done quickly. My car was clean when I got in it, and it was even washed too.

Sal Coluccio

I stopped in on Saturday with an ABS light on. They took it in without an appointment, repaired the problem at a very reasonable price and even washed my car. Service dept is great.

Carmen Shappy

Christie Villa was my sales consultant. She did an amazing job listening to what I wanted! I enjoyed working with her, she was super nice & helpful!

Eli Kahan

Total pleasure-one of my nicest leasing experiences!

Paul Hinman

My wife and I rented vehicle for approximately one month. The customer service at Freedom Nissan is outstanding I would like to thank in particular Service Advisor Nya Key. She is professional and a nice person. We will be looking to buy a vehicle soon. Freedom Nissan is tops on our list Paul and Sharon H

Jeff Hansen

I walked into Freedom not really knowing what to expect. I've been to many other dealerships in the past, spending 5-8 hours negotiating between the salesperson, sales manager and the finance department. You know the drill. I was pleasantly shocked when my entire purchase took less than 3 hours from stepping into the showroom to driving out of the parking lot with my new car. The entire process was painless and nonsense free, even with less than stellar credit. Art Lucia was truly a pleasure to deal with. When the first car I looked at wouldn't fit within my budget, he kept working with me until we found something that did. No high pressure tactics, no hiding the keys to my trade in, none of that baloney. I would highly recommend Freedom Nissan and Art to anyone looking to buy a new or used car.

Teresa Rowell

They have a great staff in all departments 5+

Milika Neddo

This dealership may be fine overall. The inventory seemed good online and in the lot. However, the salesman we ended up working with caused us to walk away after seeing only one car. After we told him what we were looking for and our budget and even suggested two cars that we had seen online and on the lot, he had to talk to another employee to see what was available. I found his lack of knowledge of the inventory offputting. He then showed us the one car he got information on, but didn't even know the price. He threw out a guess that was nearly $3000 over what I found on the website. He then went to see about some other cars, walking too fast for us to keep up (I a disabled vet with a bad knee). He didn't even look over his shoulder to see if we were still with him. I sat at his desk to wait for him. When he came back, he walked passed me without a word, just tossed some keys on his desk and kept walking. He did stop to talk to someone else, however. That's when I decided to leave. I left a note on his desk that we would not be buying from him and he still had the nerve to call about the cars he had for us. He didn't have time for us when we were at the dealerahip, but he expects us to make the time to drive back? He clearly does not know what good customer service is.

Rob Goldsborough

The BEST CAR DEAL EVER! Not only was Andrew the most helpful and honest person that we have ever worked with. Not only did he explain the benefits and features of what we feel is the nicest car we have ever purchased, but he had amazing patience! The manager, i believe his name was HR, was awesome! This was not in any way a typical car buying experience, it was like visiting an old friend as we enjoyed everything about it. If you are in any way in need of a replacement vehicle, give yourself a break and go see Andrew Sears at Freedom Nissan. THANK YOU ANDREW AND FREEDOM NISSAN!

Polly Lamphear

My husband and I can't begin to thank freedom Nissan for working with us. Ben who was the salesmen didn't give up until he could get us into a car that would fit what we could afford and what would last. Mort the owner He is not just there to make money he cares about the people that come into his business. If I could give 10 stars I would. If you want an honest Dealership even if you have to drive 2 hours or more it is worth it. I will be going back to them for as long as they are open and I'm in need of a vehicle....THANK YOU FREEDOM NISSAN and BEN. MORT AND STAFF.

Maria Perry

My husband and i purchased a car from freedom in February. It was the second car we have bought from them. Although there were a few bumps in the road with the sale in the end the sales person and owner Morty came through and we ended up happy. They really made an conscious effort to ensure that we were happy and that is the reason we would purchase a vehicle from them again.

chris faherty

Very helpful and honest people. Helped me with purchasing a new car and made everything smooth and easy. Would highly recommend for anyone searching for a new car sold by friendly people

Robyn Little

Your service department has always greeted me and treated me with respect in regards to the knowledge of what my Sentra needs. I am happy when you provide me with a clear plan and prioritize what needs to be done for safety, future preventions, etc when giving an estimate on major repairs. I appreciate you working with me on our timeline, budget and need for our vehicle to be road-worthy asap. Thank you for all you do.

Privacy Code

What really bother me was I bought a versa couple years ago said 10,995 online extremely basic roll down windows basic model. I gave 3 thousand cash I ended up with a loan 15,995 add that 3000 that's 19, 995 Anyways I found the pink slip which show a DMV sale for 10,178 SO what happend to my 3000 cash and why did they boost the loan to over 16k Will be reporting this to DMV And FTC.

Meghan D

We were shopping for a new EV. The first time we stopped by, we didn’t have much time. The salesperson Andrew gave us some information and his card, telling us when he’d be there that weekend. We went back a few days later, around the time the salesperson said he’d be there. Turns out he wasn’t in the office until later. We were greeted by a different salesperson instead. During the 2 and a half hours we spent talking to him, he never offered us a seat. Each time he had to go into the back office to check something, it always took him a good 15-20 minutes for a simple answer (that’s why we stayed there for so long). It felt like he was intentionally being slow as he never returned with information worth taking that much time. In the end, he tried to push for the sale when we were not ready to make a decision yet. When we said we were not ready, he pressured for the reasons. Good dealerships don’t give customers pressure to buy. The whole experience made me not wanting to step into this dealership ever again. We bought a car from another dealership instead.

Ronda Barrows

I stopped in the other day to look at the new Nissan Maxima. Andrew, a younger salesperson employed there, gretted me. Through the entire hour spent there he kept pushing me for all my contact information and was very impatient with me. He was unable to answer my questions, which ultimately led me to leave the dealership and travel down the road. I was not satisfied one bit with the customer service provided to me. You guys should employ more experienced individuals who actually care about there jobs and not treat its customers like they are just another commission! Will not be returning because of this

Paige Reynolds

I can't speak highly enough about the process of purchasing a used vehicle from Freedom Nissan from start to finish! Mort and Keely were fantastic in their product knowledge and customer service, and Nya in the Service Department was stellar in accommodating us in some last minute tweaks until everything was just right! It was truly a pleasure-thanks!!

Andrew Bessette

My experience was fantastic! I brought my car in today, for service for tomorrow. But I asked them, if they had time. Could you please get the service done today? 2 1/2 hrs later, they called and said you are all set. Every since I bought my car there. The service has been impeccable!

Geoffrey Poulin

I called the Freedom Nissan dealership and inquired about a lease offer I saw online. The response was courteous and friendly as they suggested I come in and test drive the vehicle and talk to a sales representative. When arriving at the dealership the vehicle was pulled from the lot and waiting at the front door as was a sales rep. The negotiation and support from the staff was easy and painless and I drove away with the vehicle within a short period of time. Thanks to Nick and Kyle for an unexpectedly great experience. I would highly recommend this dealership to anyone shopping for a new or used vehicle. Geoff Poulin

Joshua Bergeron

Christie Villa was my sales consultant. She was awesome she came in on her day off to finalize my deal

Nicole LaBelle

I went into Nissan with my mind set on one specific car. They went above and beyond to help me get into this vehicle and I couldn’t be happier. With not so great credit and even a prior car repo they still managed to pull this off and stay within my price range. They were super friendly and very professional! I would recommend this place to anyone!

Kristin Paquette

Christie Villa and the rest of the Nissan team took awesome care of us! Total transparency and honesty. We left the lot with a better, newer car than we anticipated.

Kerianne Severy

I had to leave and return 3 times because they were taking so long to process paperwork and spent a grand total of 8 hours just waiting around at the dealership after choosing my car. On the second day I didn't get home until 11pm and missed all of dinner and bed time with my kids. The employees were incredibly inconsiderate of my time and need to move the process along quickly so I could go home to my two small children. I also told them not to run a hard pull credit check since I would be financing through my credit union, but they did anyway (5 hard pulls which negatively affected your credit) and got roped into financing through them in the end. Disrespectful.

Jerri Thompson

Nothing just oil change and tire rotation for this trip

Elizabeth McCabe

Art Lucia was fantastic to work with. Energetic, professional and a problem solver. I came in with a list of what I wanted in a car and a strict budget and he made it happen! Freedom Nissan has a wide variety of vehicles to choose from and with staff like Art you are guaranteed to find what you need!

Ana Bulnes, LICSW

Don't know didn't get to talk to anyone or see any cars after 30 minute wait. Too busy to help customers.

Heidi Wood

Took a little to long to put on my wind guards. Other then that the staff was amazing.

Makenzie Collins

We are a young family who recently went to Freedom Nissan to look at some vehicles that would be safe and reliable for a price we can afford. Assuming our search would be a long process, we never expected that we would be walking out that day with a vehicle that had everything we were looking for and more! Freedom Nissan has an "Owner Loyalty Manager" whose name is Kris Carver and he was a huge part of what made us feel comfortable enough to buy our car on the spot. Our sales person Michael C. Burrell was awesome and a pleasure to work with. He captured our personalities perfectly, knew exactly what we were looking for, and the first car he brought out to test drive with us was the one we came home with. Also being a young family we are on a pretty tight budget and they were willing to work with us on the down payment and gave us an excellent price. We will absolutely be returning customers, and will be requesting Michael Burrell in the future and referring our friends as well. Thank you for the excellent service!

Kieth Lannan Jr

I would recommend this place to anyone with terrible credit. My credit score is 360 and with a $1000 down I was able to leave with a 2017 Ford Fusion. Art Lucia at Freedom Nissan was the man I dealt with I would recommend him to anyone. Excellent service. So if anyone has terrible credit he's the man to deal with.

Kara Kitchen-Glodgett

Christie villa was my sales consultant. Christie was a “Gem”working with us on finding the perfect car at a great price. She listened to what we wanted and went out of her way to get the cars ready to test drive and advocate for what we wanted and what we wanted to pay. She was committed and accommodating to getting the right car for us. I highly recommend visiting Christie at Freedom Nissan

Nakeeya Deas

Terrible. The service is terrible. My car is less than 2 years old and has been having all sorts of problems. First they needed to rebuild part of the transmission (which took 8 days) and now my car simply wouldn’t start after running into the store for 10 min. The manager is completely unsympathetic and non responsive. They love to say they have no loaners so surprise!! No car to get home for the night. Good luck trying to reach anyone above this sub par manager- they are certainly unreachable. Oh- and every issue is blamed on Nissan Corporate. As if they hold zero responsibility for maintaining good service and customer satisfaction. I wonder what they think will happen when my lease is up next year. Um... yeah I’ll be going somewhere else.

Cindy Phenix

Good, I guess. I picked up and dropped off someone there for their car inspection.

Walter M Chesnut

Service like I have never seen! My tire pressure indicator was still on after I inflated my tires to full. I stopped in without an appointment, the technicians solved my problem in 30 minutes and I was on my way. Very impressed and clearly a dealership that cares.

Michael Dulude

Excellent service and respectful staff!

Sheila McGowan

Most competitive pricing in the Burlington area! I brought my car to Freedom Nissan for my seasonal winter summer tire swap and my tires were shot. The Service Technicians recommended replacing the tires. They offered a set, but my husband wanted Michelin X-Ice Winter tires. I called every tire store in the Burlington area for pricing: including Costco, Amazon and Sears. The price quote on the tires from the Freedom Nissan Service Center beat the prices from anywhere else! They offer a courtesy shuttle service, so I did not have to take time off work to have this done. Every person I spoke to or dealt with was above and beyond professional and courteous. And I love that they washed my car!!! Thank you Freedom Nissan Service Center for another in a series of great experiences. Dec 2018 - needed a battery for my Infiniti - Freedom Nissan Parts employee Ryan went above and beyond to find the right battery needed for my vehicle and making sure I knew it was $20 off. I went there to get the battery and Jeremy went above and beyond to handle my purchase and then carried it out to my car for me - thank you Freedom Nissan once again! Sheila McGowan

james stewart

Went over yesterday to look a t a particular vehicle. Had to wait while the salesman found the keys that someone else had. When we were finally walking out to do a test drive we were told that there were possible transmission issues so naturally I said I'll pass. He then offers one a model year newer that was the same price. My fiance and I test drove it and loved it. We told him we wanted it but the check engine light had to be addressed first. He said it would go in this morning (Saturday) to get taken care of and would call when its ready. I get the call around 11AM, however it was to inform me that they went ahead and sold the car to someone else the same day we said we would take it once it was fixed.

Scott Gerrity

My wife and I had the best experience working with Art Lucia and the owner of freedom Nissan last week, it was the most exciting and enjoyable experience that I've had ever purchasing a vehicle, Art made it easy and he was very professional and receptive to our needs, thank you so much Art Lucia and Freedom Nissan.

Cody Bushway

I recently traded in my truck and purchased a newer truck from Freedom Nissan. Stephen Boles was my salesman and he was great running around and crunching some numbers with the owner Robert so I could get the best deal possible. Not only did Freedom Nissan give me more than I was asking for my trade in, but they gave me an awesome deal on my new truck with the payment I told them I wanted. I’m very thankful to Stephen and Robert for their hard work and recommend anyone who’s looking for a great vehicle at a great cost to go Freedom Nissan because you’ll get great customer service and they will create the best deal possible for you!

Tiffany Law

Just bought my 2019 Nissan Altima S 2.5 AWD 3 weeks ago. They tried to work with my budget and credit and had me test drive the Sentra but it was way to small and only front wheel drive, I need AWD for what I do for work so they placed me in the Altima and I absolutely love it!! Haven’t had one problem getting to higher elevations to clients homes yet especially in the crazy weather we’ve been having this season. Thanks Seth and Chris!!

Zoran Bjelic

Heed my warnings!!! If you are looking to purchase a vehicle choose a different and better dealership to give your hard earned money to. Year into my owning my vehicle, I am regretting my purchase. The writing was on the wall from the minute I walked into the dealership, but I chose to ignore it. The only good thing about the process was my sales person Seth, super nice guy!! Other than that, the whole experience left me never wanting to deal with Freedom Nissan. Chalk it up as lessons learned, your loss Nissan.

Charles Root

Always excellent service from Nissan of So. Burlington!

Pieter Broucke

Seth Quittner, our sales person, was kind, patient, and effective. It was a pleasure working with him as we got our third LEAF. He is a top-rate sales person, and I want to make sure you know that. He was also helpful in orienting us through the new niceties of the car. We had a first-rate experience.

Willie Kinley

I had a great experience at freedom Nissan. Benjamin was extremely helpful and really work with me to help get into my Armada. I love it.

Y Pa

Best service possible. Especially checking on waiters every 15 minutes.

Charles Harr

Art the finance manager was wonderful! I was skeptical of getting a car with my bad credit, but he made it his mission to get me a car and awnsered all of my questions and was very friendly. I love my car and the customer service was top notch! Thanks Art!

Stephen Zarriello

Service department continues to deliver on solid work. They get my truck in and out on time, explain the results, follow up with a call, and it was very clean when I picked it up. As always, I'll keep going there for service for as long as they continue to impress.

Pamela Stefanek

It would be great if Nissan could update the Charging Stations software.

Justin P

Let’s start off with i have bought 3 cars from freedom Nissan and had a great experience. The last time I went on 20 September I met with a salesman who took my info and we went for a test drive. He was between me and another customer so just this took a bit. But being busy happens. Anyhow I tell him I have to go back to work. He tells me ok I will call you in a few hours. Never calls back. I go in on 21st and he is off, which again ok. I ask for my registration for my trade in back, no one can help. They tell me on the 22nd he will call me. He calls and says again I will get back to you in 30 minutes. Never call back again. If a deal can’t happen that’s ok, don’t blow me off. And how about my registration back?

Jeffrey Ojala

I’ll let you decide if this was a good experience... -Submitted a request on their website with the exact cars (yes 2) I was interested in and the detailed information on the 2 cars I wanted to trade and requested estimates on price, financing options and approximate trade values... 3 days later no response -I then followed up by phone, talked to guy who said he could see my website request and was unsure why no one responded but that he would do some research and get back to me with the hour... 2 days later no response. -They literally had the exact 2 cars I was interested in for me and my wife so I decided to follow up again via a call and again apologies on why no one called me back as promised. -I asked if we could schedule a time to come in and get my two cars appraised as that was an important factor for me. I further asked if I would be able to get an accurate appraisal that day to which I was told yes. -The next morning my wife I cleaned up our cars and then we showed up at the agreed upon time to find the salesmen was not there yet. Waited 20 minutes for him to show I up. I gave them the keys and I was told the technicians would look at the cars while we took the cars for a test drive. -On the test drive of the first car the salesmen provided little to know information about the car despite me asking basic questions. He basically stared out the window the whole time and was awkward at best. -We made back to the dealership and then the sales guy disappeared without comment. He showed up about 10 minutes later and said he had another customer that he had to deal with but to take second car out on our own. -The second car smelled like cigarettes, we weren’t interested in that one at this point but did really like the first car. -Back at the dealership we waited AGAIN... remember we made an appointment. Oh and our cars clearly hadn’t moved and thus weren’t being inspected by a technician as promised for an appraisal. -30 minutes later the sales guy shows back up. I told him we weren’t interested in the second car but did really like the first car. I asked if they had appraised the cars yet to which he said they don’t do that until a deal is made... Um that’s why we were there and that’s what we were promised would happen. -I asked what he could do on the price of the car and he responded with “I can only talk about price of the car if I commit to buying a car that day”... how can I know if I’m going to buy a car if I don’t know the price and I don’t know what they’re willing to give me for my trade? -We went back and forth for a while about the fact that we made an appointment, no appraisal of our cars as promised and then no price because we wouldn’t agree to saying we would buy a car that day without knowing the price... what kind of BS high pressure tactic is that? -At this point it’s clear I’m aggravated and feel lied to so the owner comes over. Needless to say he was just about as used less and even more of an unprofessional. Bottom line, we didn’t buy a car that day... Does this sound like a place I should recommend you buy a car?

Lance Keimig

I left 3 voicemails to schedule an appointment which were never returned. When I finally reached someone, I was able to make an appointment for a recall service on the airbags in my car. When I got my car back, there was a horrendous noise coming from the exhaust, and they told me I needed over $1700 in parts alone to fix what wasn't broken to begin with. I also did not receive a copy of their much touted "multi-point inspection" that would have detailed needed repairs. I've now been waiting 2 days for a call back after leaving a voice mail for Jeremy, the service manager. Now I remember why I use my local mechanic rather than the dealership.

Kathleen Voigt Walsh

Truly flexible and easy to work with, all was excellent.

Dan Bright

Poor communication skills. Does not do what they say they can.

Emily Pelsue

Went in for an inspection & it turned out there was also a recall on my vehicle that they were happy to take care of the same day

Maggie Batchelder

Amazing experience! Kris Carver was so helpful, the best, and Jake Spear showed me the car of my dreams!

Mary Verner

Christie Villa was my sales consultant. Christie has been very helpful during this car buying process. Her knowledge and skill has been necessary and appreciated- Thank you

Mason Stevens

Went with my girlfriend to look at cars at Freedom Nissan. We were helped by Christie Villa who was kind and helpful throughout the process. She worked with her to get a great monthly payment and we left in a new Sentra. If you’re looking for a new car you should definitely ask for her! Thanks Christie and Freedom Nissan

Rachael Grimes

Today I met with Art Lucia to see about getting approval for financing. Being a disabled veteran, with less then stellar credit, I was very apprehensive about going in. I prepared myself to hear another no in a long list of dealerships I had gone to only to find out, I couldn’t get approved for financing. However, Art worked hard with me and found a financer that would work with me. I was beyond ecstatic when just a few short hours latter, I found myself driving off the lot in a used car. Now, I’ll be able to seek out employment and start the process of putting my life together in the civilian sector. I will forever be grateful for what Art did. Thanks Art

Robert Richardson

Since I bought my my Nissan Altima freedom Nissan has been awesome to me they have taken care of any concerns that I've had and fix problems I would recommend their dealership to anyone thank you so much Robert Richardson

Melissa Daley

Always great service and professional salespeople!

josh richardson

I had some minor issues with my purchase after the fact that they said they would resolve asap and they stand by their word. I am a repeat customer and that fealt like it meant something to them. The Nissans are exceptional quality and reliability and a great brand that helps them out as far as Customer satisfaction. I love both my Nissans. Jake is a helpful and attentive salesman as well which is appreciated.

Katrina Vince

Test drove the new leaf. Thank you Jacob ♡

Sam Pierce

Christie Villa was my sales consultant she was very patientwith me and my son on his first car purchase.

rachel

Josh Catella made buying a vehicle a stress free experience for me. He is very knowledgeable and friendly.

Ashley Rodriguez

I recently visited Freedom Nissan and was very pleased with the service provided. I was immediately greeted by the owner, Robert Miller, as well as several sales staff employees. Each and every time I walk into this dealership this is the case, they make me feel like one of the family. Robert always does everything he can to make sure I leave totally satisfied. I’ll never go anywhere else for my vehicle needs!! I wish I could rate this dealership higher than a five!

Murat K. Gungor

2017 June, I have visited Freedom Nissan Burlington to find out how much my car worth. At 2016 summer I bought Nissan Quest 2014 from them, Freedom Nissan with $20 K I paid. In this visit, the lady was not in charge as far as I understood and she was working like a messenger to the owner's room to her cubicle. And directing his (owners) question to me, such as how much I want, I do not know how much my car worth after a year, and was really not nice this kind of communication. Since this treatment to her and to me is unacceptable, I was talking with manager via her as a postman. And later she said, he will pay your Nissan Quest $9K, that means, get the hell out of here, message. I wanted to talk him in person, he came with an attitude, I told him you should not treat your customer like this, this is not nice, he said to me "I am the customer now, you are the seller now, I don't want to buy your car", and repeated this several time, and said "there are bunch of Nissan Quest out there, to be sold", I got frozen, that moment, I understood whom I am dealing with. Last year when I was there I was a customer and did not behave like that. Such a customer experience was really made me upset. Nissan is over, this is my last Nissan. People are not deserved such a treatment, and also Nissan should not let this kind of people represent them, even this could be owner of that institution.

Ryon Schuller

Our initial experience was, sale went good but some problems happen after the sale. the co-owner, got involved and was able remedy the problems in a reasonable time frame and to our satisfaction. The effort that Mr. Shapiro put forth in resolving everything was outstanding.

Ronnie Ryan

I recently traded in my vehicle and leased a new Pathfinder with Freedom Nissan. Josh Catella was my sales associate and Nick Adams was the finance manager for my transaction. I could not have been more pleased with there level of knowledge and professionalism. The entire process was seamless from start to finish and I absolutely love my new vehicle. I highly recommend Freedom Nissan and their amazing team. Thank you Josh and Nick for a great car buying experience!

Fred Pratt

Excellent. My daughter was delivering a baby boy at the same time the car was to be deliver. Freedom was flexible and did all the work to make things happen smoothly. That includes getting documents to me in Italy to cosign. I see no reason for us to ever get a car anywhere else.

Jerry D PION

Today was a quick visit for a routine oil change. The only thing is they were not supposed to do was rotate the tires because another shop will put the summer tires on in a month. The maintenance plan says that they have to?!

Moe Paquette

Nice job. Jacob, our salesman was awsome!

Ariela Pelaia

Freedom Nissan was a pleasure to work with. Stephen and Rodney went above and beyond in terms of availability and helping us find the right car for the best price. After calling around to other area dealerships and being given various quotes, I was impressed by how reasonable their numbers were right from the get go. Stephen was easy to work with, responded quickly to texts and was happy to answer our questions. Then he and Nick stayed after hours so that we could take our car home the same day. Overall we enjoyed working with this team and would recommend them.

donna toney

1they lost my registration and insurance cards 2 suggest I change my rotors which I did but come to find out didn't need to be done

bridget archambault

I must say when starting to look at buying a used vehicle I was not really excited. In the past I feel like I have not had great car buying experiences due to the sales people and the pressure to buy a car. So when I went into Nissan I wasn't expecting much; however, Josh C really changed my outlook. He was really great to work with and genuinely a nice guy. He made the process of buying a car super easy, was patient with what I felt were my endless barrage of questions and overall made me feel good about my buying experience. Even as I write this he has been in contact with me to tie up a few loose ends we talked about yesterday. He is super responsive and easy to get a hold of. Thanks so much Josh!!!

Rachel Reynolds

Was told I had a 100% chance to drive off the lot with a new car, told them all of my information ahead of time and they still went ahead got my hope's up and denied me. Not a professional place, they left me in a place where my current car is going to die within 1-2 months and I cant get a new car. Don't recommend.

Dammy Mustapha

I recently purchased a used Audi Q5 with the help of Chloe from the sales team. I went in with 2 goals, a lower monthly payment from the car that i was driving and a nicer car. I left accomplishing both of those goals. Both Chloe and the owner Mort Shapiro were both great in answering my overall questions and i left happier than i was when i got there. Thanks once again.

Basha Majerczyk

A very pleasant and painless experience.