Reviews of Burlington Mitsubishi (Car Concessionaire)

Shawn's House

Great service people that always come out to greet you. Going to buy two vehicles from there soon.

Jim Sadlier

Second car I bought fast turnaround got what I wanted Adam Crowley 5stars sales 3years looking to get next upgrade hope Adam their

rebecca audette

I have to rave about my experience at Burlington mitsubishi!!! Nick and adam put in all that they had to make sure that i left happy and in a new car! I've dealt with a few car dealerships before but never like this!!! They made the process so easy like I've done this a million times!! Ill be back! Thank you so much nick and adam!!!!

James Malloy

Great customer service, stayed open late to help my wife get into her first car and Adam was extremely friendly and helpful. Will definitely be a first option for future car purchases.

Jeremy Sterling

I had the best experience ever while buying a car here. John and his team did an amazing job getting us into a new car. He (as well as the rest of the staff) was very knowledgeable and after answering a few questions got us into the perfect car. They jumped through hoops to get us approved from the bank and we went home with a new car the same day! Can not recommend them enough. Thanks Mitsubishi team we will definitely be back!

clash771

Super friendly, and willing to work with you to get you in a vehicle. Would definitely recommend at least checking these guys out first to see what they could do for you.

Kevin Carl

I came into Burlington mustibishi an had 0 credit left with a brand new 2019 only 18 miles best dealership on Shelburne road! Couldn’t be happier.

Tracy Hope

Superior customer service. Tim and Kent went above and beyond for us. They made what we thought was imppasible...possible. These are the go to guys for buying a new or used vehicles. Over all we are more than satisfied. We love our new Jeep and we will definitely go back when we are ready to upgrade. Two thumbs up!!

brandon predix

Adam crowley is an amazing salesman an ne has worked hard to get me what I wanted an I have no complaints at all. This place has amazing people working here an are very friendly.

Pat Shutt

Very happy with our visit. Adam Crowley was great. He helped us find just the right car for my wife.

J C

Service Department is horrible. Quality of work by mechanics is superb but the customer service is subpar.........at best.My wife and her sister each purchased a vehicle from them, at the same time, off the same salesman! My wife and I live over 40 miles away, 6 months after buying it the O2 sensor went, no big deal except it took them 2.5 months to get the part and put it in, second time was the linkage for the gas cover, currently as of 8/28/15 It has been 2 months since we drove it down for that warranty work and they said today that " someone dropped the ball and didn't order it." I will never buy another car from this place, nor do I recommend anyone purchase from here.

Nicole Adams

Can be a little rough to deal with but good people

Marna Ehrech

I Love this place! Highly recommend it. They treat me like royalty!

Timothy Gerber

This place took good care of me and didn't try to rip me off.

Mark Furman

I got way more than I expected! Nick Brice was a pleasure to work with! I will definitely be a repeat buyer from this dealership.

Kevin Brown

Allwas the best

Tonya Sprano

Very good staff, nice cars!

Jordan Hanash

More than half of the five star reviews have been submitted by people with less than 3 reviews meaning these reviews come from contacts of those working there as a favor. Read the 1 and 2 star reviews and you'll understand why never to come here

Kate Gravel

I highly suggest going and working with John H. He did everything to make sure we were taken care of and that we left happy. Couldn't have asked for a better car buying experience!

Jill Hamblett

Adam is by the far the best salesman I have ever had the pleasure of working with. Everything he promised he delivered on. Everyone in the dealership were friendly and helpful. I would definitely recommend them and will definitely go back when I am ready to buy again!!!

802 PYRO

Had a great experience dealing with these guys! Adam Crowley was very professional, understanding of my credit situation and found a route to get me into a new vehicle. I've bouggt from a few other dealerships on Shelburne Rd and non of tgem compared to tge non-pushy experience I had at Burlington Mitsubishi today. Great job guys!

Peewee Draper

Great service. Took care of me as soon as I got there. Great people too work with.

guy corde

I have been listening to the radio lately and have heard Tim Bedard's cheeseball ad literally a thousand times. In todays society, especially being a business, you really have to be careful how you talk about and to people. I am so offended by his current ad campaign referencing how a "Fat" inventory is unacceptable, and the numerous times he mentiones the phrase "thin dime". I am not perfect, but come on guys, there is no place for that. Your current ads are in such bad taste, its no wonder everytime I drive by your store it looks like a ghost town. I think you owe alot of people an apology and I would find it to be a miracle if I am the only one that thinks this way. Time to get a new campaign gimmick @burlingtonmitsubishi. Doesn;t seem very much like your "For the people" when you are using language like this.

Earnest Miskolczi

By far the best car buying experience I have ever had! My wife & I salesperson, Nicholas Brice, was pleasant, very knowledgeable, fulfilled every promise he made to us, and literally ran hard back and forth to get us not just a car we would love but a perfect financing deal! My. Previous new car buying experience (15 years ago) left me not only swearing I'd never get a brand new car again but also left me never purchasing that make of car again (Ford)! I only gave this a shot for my wife whom had never had a new car and am so glad I did! We do not have perfect credit but we left with the exact brand new car we wanted!! (2016 Lancer). Nick introduced us to his award winning service team (with over 25 years of Mitsubishi specialty experience). We felt like we where being welcomed into a new family! To anyone looking for a new or slightly used vehicle my wife & I would highly recommend giving Burlington Mitsubishi a chance. If the rest of our dealings with these guys are even half as good as our dealings with Nicholas Brice and the sales team, after meeting the service & parts department team and speaking with other customers while waiting for paperwork to finish I am confident it will be, my wife & I will be returning here first for all of our car buying / service needs!

Craig Holcomb

They take care of you.

Meg Delorme

Lovely place. Really efficant

Cameron Hotchkiss

The service center is fantastic. I have found them to be honest with repairs needed and timely with getting them taken care of. The low rating is due to my experience purchasing the car. I traded in an old Mitsubishi car to purchase my new one. Between the price of the car and the negative value of the trade in the price came to $23000. After putting my down payment of $3000 I was expecting the loan to come out to $20000, instead they used the down payment to supplement what they took for a trade in value to cut some of their lost and it didn’t get applied to my loan amount.

Susan M

Having some issues with credit, I had heard about this place and decided to give them a shot. Dylan was nice from the beginning, and made so many promises. I was skeptical, but let him do his thing. He even asked for a deposit on the car (which I found rather odd considering there was no paperwork signed. But since it was menial, I did it.) After promising to get me into the vehicle I test drove, he explained that he couldn't do it and offered something else. I declined, as it would not fit my family's needs and I did not want to commit to something I wouldn't like driving. So I said thanks but no thanks, and wanted to be on my way. I was not really bothered that much by the fact that I didn't get the car I wanted, I just knew I didn't want to commit to something I knew I wouldn't like. At this point, Dylan became extremely pushy, rude, and borderline hostile. He literally hung his head and POUTED while processing the refund for my deposit. He stopped speaking to me, except to ask for my signature on the receipt. And to top it off, he must have spoken to his coworkers about it while he was in the office because they were giving me the stink eye as well. I have never been made to feel more degraded and uncomfortable in my life. Do yourself a favor and DO NOT do business with these people. Go to Berlin City, or Freedom Nissan. Go anywhere but here. There is absolutely no excuse for salespeople to act like spoiled children when they don't make a sale.

Jade-James Phillips

Awesome dealership. Treats everyone with respect and listens to your needs and desires plus always delivers

Bridget Paquette

I had attempted to get approval at a few other dealerships, and after continued disappointment, I finally tried Burlington Mitsubishi. I am absolutely amazed by the professionalism and determination to get approval for customers, even in poor credit situations. I was fortunate enough to work with John and Curtis, as well as Tim, himself. I had almost given up hope, and these Men were able to get me into a beautiful vehicle!! I couldn’t be happier with the way it all played out! I highly recommend them to anyone who believes they won’t get approval because of past credit issues! Thank you all so much!!

Colleen Loper

The staff were excellent. They are not the dealership where I purchased my vehicle, but they answered my questions, showed me the recalled part for my car, etc. They also let me know, as I has suspected, Tony Mangino Mitsubishi is not being honest about the TPMS service required light that has been on in my Lancer, nearly daily, for the past 6 months!

William Bezio

This place should just close down. Wont buy another car there again. Service dept stinks as well

Mohamed Ali

First oil change.

Mathew Morgan

Tried charging me $900 for an ignition distributor that on average is under $250... and understaffed as well...

Shana Kerwin

Adam Crowley (Salesman) is the best!!

debra nosset

Best dealership around. They care about their customers.

Trish Hartigan

Always great service!. They work hard to get you the best price , this is the second car we have bought from them. They are a caring team. Salesman and Manager. They Rock all around, from the Management to the service department

Dave Quiet

Great service department

barb whipple

Very poor.

Treh Wigmore

Fantastic experience here at Burlington Mitsubishi. John is not only very personable but very knowledgeable about the product he is pushing as a salesman. Not just your typical “oh this car is a great car”. Was able to give me exact specs and details about the vehicle we were interested in on the spot. Shows that he really puts effort into his job. Both Tim and John were as personable as they could possibly be. Worked a ton of magic for us with our trade and really made it happen for us. Most of time I find that if finances or trades aren’t just right you have to settle for something less than what you initially wanted. Not these guys. We set a goal and they worked tirelessly for 3 days to get it done. Highly recommend!

Kyle Vock

Terrible service. Asked sticker price for a year old new car. Would not recommend doing business

Skittle Turtle

Dylan Stevens is a great salesman!!! Thank you for being patient with us and answering all of our questions!! Looking forward to do business with you!!!

Julia Austin

Very professional sales people. Very knowledgeable about the vehicles they sell. Tim is very fair and honest. This is our 4th vehicle purchased here. Everytime we are treated very well, and our wants and needs are taken seriously. I recomend Burlington Mitsubishi for your next vehicle purchase and service.

peggy kinney

With the help of a great team of people, I was able to drive home a great car I would never have expected to even sit in. Thank you so much Adam Crowley for all your hard work and dedication in getting me in this beautiful new ride. Its been a pleasure doing business with you.. Thank You ! Peggy Kinney

Rob Palmer

Very small place, not very customer friendly, Sorry but true !

Adrian Matte

Can’t say enough of the professionalism of John when we test drove an Outlander with him. Very personable, didn’t feel like a sales pitch vs customer routine. Knowledgeable about the vehicle we were talking about and gave great advice. Even though we ended up not purchasing at Mitsubishi it was nothing to do with the dealership or sales team. Very positive experience, highly recommend stopping by and asking for John if in the market.

Matthew Kempe

Terrible service. Sales staff was rude and cocky. Not willing to lower the price $500. No wonder their showroom looks crappy compared to the rest on Shelburne RD. Never will return. Messaged the manager Tim Bedard and didn't get anywhere. Everyone seems to be an air head and they think they have a monopoly.

Justin Wood

I just want to give a special shout out and thanks to a great salesman Nick Brice! I know there has been some bad reviews about this dealership but this was my experience. First off Nick Brice was very friendly and professional. I have never had someone work so hard for me to get the car I wanted and note that my credit was not great and this dealership and Nick would not stop at nothing until I got what I wanted Nick worked so hard I really can't thank him enough for his honesty, professionalism and the most important to me was treating me like a true friend and had my back every step of the way!!! Also I want to add that this dealership was not my first nor second choice because of the bad reviews for a different saleman and the dealerships that I had went to with the best review really was not a good choice they didn't even know anything about Mitsubishi or there cars etc it made for a very uncomfortable experience I'll tell you that. So please if your looking for a very nice Mitsubishi even with not so good credit please work with Nick Brice he will make you feel like a winner and drive off a winner with awesome car!! I bought a 2016 Mitsubishi Lancer GT and I love it!!

Joyce Ticehurst

This dealership cares about you. Adam was very nice.

melissa morris

Cutomer service to long to offer to help.

Levi Fullam

Stay away. Extremely high pressure sales team. Service department sucks. If you want a Mitsubishi go to saint johnsbury or Plattsburgh ny .

Greg Hewitt

Traded in a car and leased a car with Adam Crowley at this location. Both deals were a pleasure. The staff is friendly, realistic, and eager to do business. I highly recommend Burlington Mitsubishi to anyone on the fence.

TopReaper HD

very helpful will be coming back

Gary Clark

I’ve been looking for a new vehicle for the last year and a half to no avail , until I met John Hesford at Burlington Mitsubishi . John was able and willing to put together a deal with the assistance of Tom Bedard that my budget could handle . I met John and Tim on a Tuesday, I test drove the vehicle on my schedule, no pressure. I picked the vehicle up Friday evening, which required both him and Tim to stay later than normal business hours. I’m very happy with our purchase of a 2018 Mitsubishi Outlander Sport. I will definitely be sending some business your way .... Thanks Again Gentlemen for another Very Happy Customer !!!!!!!

Angela Barber

Adam Crowley is the best! I just bought my new car yesterday and let me tell ya he really went above and beyond for me. I didn't make it easy for him to get the payment down but he was able to do it. Very happy with this place and the service.

Laura S

My husband and I met with the salesman, Adam and were very pleased with the friendliness and the helpfulness that was provided. All the salesmen were energetic, friendly and seemed to be willing to do that extra mile. We were looking at a different car when we arrived, but instead purchasing a brand new Mitsubishi Mirage right off the show room floor! Adam has answered all my questions when I've reached out to him and that is much appreciated! I would recommend Burlington Mitsubishi to anyone who is in the market for a new car!

Mariah Mitchell

My experience was spectacular, right up until I signed the papers on a brand new 2017 Lancer. I scheduled an appointment a week after purchasing my new car after having issues starting it as well as shifting it into reverse. The day before bringing it back to the dealership to be looked at I found a large dent (that I hadn't seen before, because I didn't think I needed to inspect a brand new vehicle coming off the lot) that was covered in rust above the passenger side back window, on the roof. I had only driven the car for four days, and it sat for the other three while I was gone on vacation. After discovering the dent I emailed my salesman (Adam Crowley) and was told there was nothing they could do. When I brought my car down the following day I asked for management, was told he was not in, then after telling the salesman (Tyler Hornidge) to take a look at the dent, he turned around and said he would go get the manager. The manager (Tim Bedard) never even left his desk chair to come out of his office to talk to me directly, instead, sent the salesman (Tyler Hornidge) back out to "be the messenger of bad news". The following day, I went back to pick up my car and spoke directly to the manager about my experiences with the dent, them providing me with a loaner vehicle, the lack of professional customer service, etc. He then proceeded to twist my words, tell me that I was not willing to provide my information to Majestic Rental in order to get a loaner vehicle, and treat me with disrespect. I was told that the rusted dent on the roof was from me, even though he hadn't taken three minutes of his time to personally go look at it. After actually looking at it, he realized that based off of the placement, size, and amount of rust on the dent that it was clearly from shipment of the vehicle. I will give the dealership the benefit of the doubt, after being given very little consideration, and asking why unlike other dealerships, they were not willing to keep their customers happy and wanting to come back in the future, they actually decided they would fix it out of THEIR pocket. After getting my car back dent free, I thought that would be the last of my worries. But then I received a letter in the mail from DMV saying that my registration was going to be put on delay until needed information was provided by the dealership. I was told by the dealership that it was taken care of. Then after speaking with a coworker who suggested I had my plates ran because he did not think it was legal for a dealership to directly provide brand new plates to a customer, I was told by a police officer that there was no record in the system of my plates. The police officer had to put in a claim on my plates just in case I was pulled over. I called the dealership after discovering this, explained why I went to the police station and had my plates ran, and was given a very sarcastic reply by the manager. "Well first off, your friend doesn't know what he is talking about. It is not illegal to give you new plates." After telling him that the bottom line is I have been driving around with plates that are not even on record for over a month now, he proceeded to beat around the bush. I asked him to call DMV (because I am quite frankly sick of making phone calls trying to pick up the pieces of mistakes they have made), he did. So here I am a month later with plates that are not on record because they made a mistake with the information they provided to DMV. If I could rewind time, I would have kept driving by the dealership and never even gave it consideration. In a letter from the General Manager, the same man that I have been treated with an exceptional amount of disrespect, he wrote "you deserve to be treated with respect and honesty when buying a car". My experience, in just a month, has concluded that they are doing the absolute opposite of their "mission".

Greg Foster

My experience with this dealer continues to be very positive. The salesman and the manager that I experienced were authentic, honest and upfront. Good hardworking Vermont people! I have purchased 2 vehicles from them: one new and one used. Months after the sale, they regularly call me to check to make sure I am happy with the car. Ask for Adam or Tim. I have had plenty of experience with local salesmen and I'll tell you; these guys are the real "A-team."

Tracy Esposito

Had the best experience ever!! John jumped through hoops for me. Can't thank him enough!! All smiles as I leave with my new car today. Thank you again John and I highly recommend his services to anyone who comes to Burlington Mitsubishi.

jennifer woods

Horrible sales men who lied about pricing until it was time to do the actual deal at which point $6000 was added to price I was quoted on the phone. Drove over an hour to get there where I repeatedly asked about pricing and wasted another hour plus test driving etc a vehicle that wasn't in my price range

Jared Williams

First I want to say thank you to John and Tim and the rest of the staff at Burlington Mitsubishi. This was the most enjoyable car buying experience ever. These guys are top notch. They took the time to get to know us and work with us. They got us out of a bad situation with another car dealership. I would highly recommend this dealership to anyone. John was very knowledgable and treated us like we were people and not another commission sale. These guys go the extra mile to make sure you are happy with their service. I cant say enough good things about this staff. Again thank you. Jared and Shannon Williams.

Stephanie Vincent

Amazing service! John H was amazing! Friendly and awesome, he got us a great offer for our trade in and we are going home with a beautiful brand new car!

Scopeztwist

Worked hard to make sure I had great price, low interest loan, and payment in my comfortable range! Wonderful people, friendly, professional, straightforward, and personable.

Emily Silvirea

John Hesford is amazing. I had a very bad accident and from start to finish he left no stone unturned. He made getting into a new vehicle one of the easiest purchases I have had to do. Every question was answered. Every fear of the unknown was calmed. Thank you so much for making this process so easy for my family and I. I highly advise anyone looking please stop by and ask for John!!! He even offered to meet me an hour away!!! Thank you again!!! I will be back in the future!!

Whitburg24

Staff was great and helpful thry let me know about a recall on my vehicle. A little pricey though as dealers generally are,oh well. Thanks guys

Chelsea Wigmore

Went above and beyond to get me into a new car, even with all odds stacked against me! Tim was there every step of the way and John was a fantastic salesman. very personal and they wanted to help out so badly!

Linda Amante

Great dealership and excellent service department! Adam in sales is wonderful and Matt and all the service techs are excellent!

Neil Marriott

Not much of an "experience" buying a $18k car, kinda blan..sales guy Adam was good, married into wife's family... decent dude

juan curiel

So I moved here from Los Angeles CA 4yrs ago. To better my life. I heard Mitsubishi commercial on radio "the dealer for the people". So i went in and sat with John Hesford sales consultant. I had no $ down or the best credit. John & Tim Bedard the owner went far and beyond to help me. They worked with me for 2 days on getting me the best deal. And John even used his own credit card to help me get the insurance I needed. I am 54 yrs old and Never in my life have I ever had this kind of awesome service!!!! If you need a vehicle and need help with purchasing it. Please save your self a headache and come see John and the cool guys at Mitsubishi S. Burlington. Thanks John &Tim for everything you did for me. Happy Happy Customer!!!

Avz Nabs

I was impressed with your honesty, a good listener. Such an amazing feeling that I was being acknowledged to what was I'm looking for base on my budget. Just wanted to extend my deepest THANK YOU especially to Dylan Stevens, Sales Consultant and Tim Bedard, General Manager for your hard work and dedication during my visit. Also, the rest of Mitsubishi team are wonderful and friendly. I was the HAPPIEST not knowing I was able to bring the car home with me promptly. :) I highly recommend your business.

Robert Richardson

Piss poor service

Gavin Porter

This is not a friendly car dealership, and they only care about your dollar. We test drove 2 vehicles and on the second car found one that we liked. We decided that we wanted some time to think it over , maybe check out what other dealerships had, and not rush into buying a new car. After explaining this to the salesman, he went to his manager to and dropped the price on the car. We still were not comfortable purchasing on the spot without thinking, so we once again stated we wanted to think it over. He then went to his manager again and then pulled another car around front and came back in stating he had one more car for us to test drive. At this point we told him that we don't want to test drive another car, we wanted to think things over. We ended up leaving very unhappy. We will NEVER shop with this dealership in the future. High pressure sales destroy the customer relationship. I suggest that if your looking for a new car that you shop elsewhere, do that waste your time here.

Wynona Howell

Great car place always working hard at helping you with what you need and Tyler , Tim and the manager are awesome too

Tina Mason

The service Department was one of the easiest and best I have ever been too... thank you for your help and understanding of my needs.... I will definitely go to you for now on..

Leah Neira

These guys are great, especially John in Service. My family has bought multiple cars here. We've been having trouble with one of the cars, but these guys always do what they can to fix it and make recommendations as to what to do and explaining the process they have to follow. I don't know that I'd recommend Mitsubishis in general, but if you are gonna buy one, buy it here with these guys.

Sean Vanhoesen

I was recently out of a car, so I'd been looking at different dealerships in the area. I was looking at cars when a salesperson approached me about a Honda Civic they had on the lot. After giving it a test drive, I went inside and made it clear that I was not interested in purchasing a vehicle that day, and that I only wanted a quote. After waiting for half an hour, the owner of the dealership came out of his office and told me about "how glad we were able to make a deal today". Confused, I asked him what he was talking about. "I thought this was a done deal?" he asked. I told him that I made it very clear that I was only interested in quotes today, that I would be looking at other cars in the area, and that I was not making a decision on anything over the next day or two. He then proceeded to act annoyed with me, saying he had "called in a couple of favors" to get me a "special deal" on the interest rate. After leaving the dealership, I was bombarded by calls to my cell phone that day, and every day for the next week. They eventually called my place of work to ask if I was still interested in the car, at which point I told them I had already purchased one, just to get them off my back. Poor customer service overall, combined with a lot of high-pressure sales tactics, mean I will not be returning.

Chelsea Rochon

It was easy to bring my car in for the complimentary oil change, the guys were nice. I didn't wait more then 45 minutes and they even washed my car.

Shannon Lucier

I absolutely this dealership. I had an amazing experience with both Tim & Tyler. I would recommended this dealer to anyone in local Vermont. They were very upfront and honest with me. Made my buying experience a very positive experience.

Tim Stetson

The salesperson let me drive an Outlander Sport and an Outlander. Nice vehicles, just may be more than I need. There was little pressure to make a decision then, although they had some nice incentives.

Chris Bailey

Just purchased a new car from Bulington Mitsubishi. The sales rep John Hesford was really great and the team managed to put in a new 2019 even though I thought I could only afford an older used car. Really great experience.

Adam Mashtare

This was by far the greatest two days of my life!! Huge shout out to Dylan Stevens for getting me into my new car, I have never met anyone so willing to help me, anyone looking for a new vehicle should request Dylan. Trust me you won’t regret it.

Monarath acharya

Good dealer, good people's.

Pat Patterson

I explored the possibility of purchasing an Outlander Sport from Adam. I was lied to, felt uncomfortable, and had to waste my time. Very little honesty displayed at this dealership. Upon speaking to other individuals this seems to be his forte. Stay away from this place as long as Adam is there!

Eric Lessard

This is where about my brand new car they've been nothing but courteous and kind the prices are reasonable in the car quality is fairly good. I also use them for my service repairs.

ashley Maskell

Adam is a great salesman. Have purchased two cars from here and will be a return customer

Daniel Roth

Based solely on the world's most obnoxious radio advertisements, I will never go here to buy a car. If you travel around the New England area, you'll hear several other dealerships reading off the same script If a genie gave me 3 wishes, I would use them all to wish this cancer out of existence