Reviews of Berlin City Kia of Vermont (Car Concessionaire)

Kylie Nichols

Ryan and Dave in service are great. Their new service manager Pat trainer is GARBAGE. They inspected my vehicle and hand to change a couple parts. Next it had to get towed and brought back to the shop the next day, for errors on their end and now they are trying to charge me crazy prices for a $50 part plus a tow. This is not the first time I’ve ran in to issues with my vehicle going in to their shop and coming out with more problems then when it went it. UNFORTUNATELY I have given them the benifit of the doubt and they continue to screw me over. Don’t buy a car from them and if you do make sure you have someone else look at it and never have them fix anything on the vehicle or do the inspection. Total let down.

Mitch Durfee

i usually don’t take time to leave a review but after I had amazing experience with Josh Maples I found it necessary to jump on here and just share a few Things about my experience first of all Josh went above and beyond! I’ve never had an experience with a car salesman like the one I had with Josh straight to the point honest upfront friendly and reliable that’s what I like I highly recommend you work with Josh!!!

Bret Benner

Just purchased a truck from Berlin and the salesperson, Marie, was awesome to work with. There was no feeling of being "pushed to buy at this moment" at all, just an honest sit down and talk about what I wanted to do with my trade in and purchase of the truck I wanted. She was very responsive with my info. requests over the last couple of days before the purchase and we closed the deal today. Nice group of people!

Ethan Newton

Josh maple is the man, I see him representing the business a lot! He has service in his heart, always smiling, always willing to help, has light beams coming out of his eyes, dresses for success, carries himself like a winner and always has a positive attitude!!”

Mrs Royal

The Berlin City KIA Service Team is exceptional in all aspects of customer service, technicality and going above & beyond to take care of your auto needs to ensure you have the best experience. Five Star Service every time!!!

C Brooks

Excellent customer service, waiting area is beautiful. They even provide snacks while you wait. They get you in and out quick for inspection. I am very happy with buying my car there.

Nikoa Kmetz-Derr

Went in for a recall repair which was done in less time than planned AND they washed my car! Thank you!

Joshy Pellerin

A lot of people dread going to a car dealership but not this place! Steven Drill was really one of a kind when it comes to salesmen. No pressure, but insanely knowledgeable about any damn thing you could think to ask about a car. Definitely will refer friends and family to him/Kia Williston

Douglas De Jesus

Went looking for a truck got treated like a real person ! Found a Toyota Tundra they had just taken on trade ! Was looking for something in a small truck but I'm very happy with my purchase ! Would definitely recommend them to everone!!! Thank Berlin City !!!

Steve Moon

Bought a vehicle they had done the brakes on before selling. A brake caliper fell off while braking after only 60 miles. The service dept is impossible to get a hold of. Then had transmission problems while under warranty. They couldn't find the problem. It turned out to be related to a bad alternator that wasn't supplying proper voltage. I replaced the battery and alternator myself because it totally failed and low and behold all my transmission problems went away. They would not make good on the repair. There were also many other small problems that all added up to a horrible buying experience. I do not recommend this dealer in any way shape or form.

Marielle Stokes

Anytime I need a car or know someone who needs one Berlin City is were I reccomend. I spoke with Josh Maple and he gave me some of the best customer service I have ever experienced. He answered all my questions and answered them honestly most of all. I really love the experience and would not go anywhere else for a car.

Maxwell Stirling

Phil Bergeron listened to what I wanted and was never pushy about trying to get me to buy something else. The finance department was excellent in finding a loan that I, with zero credit, qualified for and the payments were what I wanted. 10/10

German Boy

This company has completely transformed the car shopping experience and has made it a very pleasurable journey!

Denise Stoddert

As always, Ryan and his fellow co-workers have given excellent service. We have been dealing with Berlin City Kia for over 18 years and all areas have always gone out of their way to make sure everything is great. Thank you to all.

Rachel Lewandowski

First time visiting this dealership for service. Surpassed my expectations. From my initial call to make the appointment with Jerry to Jodi who helped explain the issues with my vehicle at the appointment to the excellent shuttle driver Casey who drove me to a shopping center so I wouldn't have to wait around. All of them were wonderful. When my appointment was over Jodi walked me to my car. I am very impressed with the excellent customer service! Thank you!

Jessica Juczak

Super disappointed to find out Berlin City has been telling me my Check Engine light was showing an error, when in fact they knew it was my thermostat. They waited until I had it checked some place else to tell me the issue. Apparently this is their policy, to tell the customer 3 times that it’s an error and then fix the issue. Sounds pretty unbelievable, except it was told to us by the manager. To make matters worse, they told us days after they stopped servicing fiat. After three cars purchased and 16 years of service I will never go back to, or recommend Berlin City.

Cole Phelps

Greasiest car salesman I've ever had the displeasure of meeting

pop88089

Really friendly staff and not bad coffee

Anon Ymous

Terrible for inspections. Took over 3 weeks to get car inspected as they were always "understaffed" and couldn't get to it. Had to get a loaner car from them because they took my apart and I couldn't go elsewhere. Was originally quoted 500 dollars but was given a surprise bill of over 1000 dollars. Would not recommend

Jon Thibault

Great service and a very friendly service department!!!

Jaimie Sevene

I had recently purchased a new KIA forte and had a great experience. Josh Maple helped me through the sales process and made it easy. He was friendly, answered my many questions, and made sure I felt good about my decision to purchase my new car! Everything has been going fine since then. I have my first service appointment scheduled and know it will go just as smoothly!

kevin gilbert

Very friendly and helpful got a great deal!

Douglas Littlefield

Friendly, made me feel like I belonged to the "family"

Kat Tremblay

I can only write about the device Dept as I never got a car there. They are pretty awesome because they do state inspections for free. However if you actually get any work done on your vehicle, be aware that they have 0 follow up. They were supposed to call us when the cars were done and they never did. We dropped of my car first for inspection and oil change. We went home. They were supposed to call when it was done which was supposed to be 1030 but they never called. Finally a little after 11i just showed up and it wasn't done yet. 10-15 min later it was done and I left my husband's truck to get inspection. Again they never called. So we showed up a little after it was supposed to be done and it was. Ended up needing some work done. We left it to get fixed. Next day they never called to let us know it was done. I called around 2pm and was told it was done. They were supposed to call my husband (right away) to arrange payment and pick up, and by 3:30 still no call so he had to call them. It's fine if they can't call everyone all the time, but at least tell us that they may not be able to call and that we should be calling to check in. Other then that everyone was super friendly and knowledgeable. Prices are reasonable too.

Howie LeBlanco

It is rare that I give a glowing review of services, as I believe there is always room for improvements. I am equally skeptical of reviews that have perfect scores with less than desirable justifications from the authors. My partner and I bought a Kia Sportage recently, and we signed the deal not entirely because of the car. There were many cars on the market that we had our eyes on, but what convinced us to sign the dotted line was our experience with our Representative. Jay Simon's gentle and personable approach to helping us find the ideal vehicle that fits our needs is both effective and most appreciated. He listened to understand and to uncover what truly matters to us when it comes to functionalities rather than to distort the reality of what we "need" by ringing all the bells and whistles. Any early signs of the latter would have sent us elsewhere. He cares about his clients; this is clear through the genuine connection he was able to make with us in a short amount of time. This perfect rating is a reflection of Jay Simon's professionalism, dedication, thoughtfulness, kindness, and attentiveness. By association, Berlin City Kia of Vermont has also earned itself a perfect rating from us. If Mr. Simon is the kind of professionals Kia is able to hire, cultivate and support, then the score is well deserved.

Lin Limlaw

Would not recommend this place went a week ago had looked at a truck and liked it but when gone to do paperwork I had something wrong with some of my info and got that fixed when I went back they decide to change the guy I was originally working with and then Jack the price from 19 to almost 30,000.00 just cause I'm a women and they tried to screw me over never will go there to do business with them

Tom Buckley

I love dealing with their staff! I only wish there were better parking. ...some day :).

Stacey Grant

Excellent place to get a car. My husband and I would have never thought in a million years we would of been driving out of there with a reliable, new but used car. Our salesman (Jay) and financial guy (Kyle) went above and beyond. However, to make a long story short..Berlin City Kia goes way above and beyond than any other car lot we have ever been to.. Thank You Berlin City Kia

Justin Strona

Had an incredible experience with their salesman named Michael. He not only found a car that matched my interior and exterior preferences but ensured that it met my fuel economy and price expectations as well. Overall, the experience felt personal and more engaged. Michael listened to my needs and refrained from selling me a car I was not interested in. This is my families 10th car from this dealership and the experience I had was a testament to why we keep coming back.

Bill King

Not very personable or acknowledging. No communication in a timely fashion. Always feel like customer is a burden on them. No sense of urgency.

Carolynn O'Donnell

I have been taking my car to this service center for many years and have always had good experiences.

BJ Nocera

Attentive and pleasant service! Each member of the team took care of my car excellently and professionally..and looked after me as well. Great dealership!!!

Robert Cota

We were treated with great respect my our Sale Guide Thomas Valle. We talk about what we were looking for in a SUV and what they would give us for our car that we didn't have any payments on. I Tom came up with great numbers for us. So we decided to buy a 2019 Sorento LX AWD. With the $2,000.00 repate was also good deal. We have always been satisfied the way we were treated all the Staff there.

Angus Gates

Great service all around. Able and willing to work within a given budget. They also have a fairly large inventory of both new and used cars.

Scott Pelkey

My wife and I went in nervous about buying a used vehicle but we were in desperate need of a second vehicle. We were assured the night before by someone we would leave in a vehicle and they were absolutely correct .We left in a brand new Kia forte. The salesmen and everyone we dealt with were exceptionally nice, quick and efficient. My family left with a new car, a smile on our faces and even gave a few hugs to the person who changed our lives. Thank you everyone at Berlin city. We will definitely recommend you.

David Bullock

Berlin City Kia has changed for the better! Years ago I was displeased with the service but I knew they had the best car deals around. I decided to give them another chance and it was a smart move. Their entire facility from their showroom to their service department to their staff have all been upgraded and improved. The staff are very friendly and inviting. The deals are still the best around! Ben, our sales rep was super awesome! He made sure we were accompanied even during down times waiting for approval. Ben is very knowledgeable and forthcoming. He made the buying experience easy and fun. The facility has good customer parking and if you have kids, they have a play area for them. I’m proud to be a part of the Berlin City family! Thank you to Ben and the rest of the team for helping me get a new car!

Jeremy Ayotte

They promise you everything but don't follow through, service stinks, takes advantage of the poor, good cars just bring ur own check from your bank. Then get ready to keep saying, I'm not paying more than this do you want the check? Keep trying to build their sale.

Tushar Desai

Excellent quality care and service by Jerry on walk-in.. True professional service with smile.

Aaron Fung

This is the second time I've dealt with Berlin City Kia and I could not be more pleased. Michael in sales was excellent to deal with and answered every question I could throw at him. I am a very hard person to deal with and he sold me a new car with ease. I wish every business was as easy to deal with as Berlin City.

Rick Valenta

Mixed feelings on this place. The customer service can be excellent but the service bills always seem inflated. Staff is super friendly and the ride service will take you right to work. Occasional great oil change specials.

Andrew Kidd-Cooper

Two sets of two words that go hand-in-hand: customer and service.....josh and maple. The ultimate sales experience custom tailored for you: the client. This, combined with a smile that is almost as tireless as Josh' enthusiasm, makes Berlin City Kia (and Josh) the place to go for your car needs, or just if you need a friendly face to chat with. Thanks JOSH!

nathan morin

You won’t find a better experience than at Berlin city Kia with josh maple, his dedication and motivation is obvious, if your looking to get into a new vehicle and have certain needs to make it work go see josh maple at Berlin city Kia!!!

Susan M

My husband and I decided to give Berlin City a try, knowing we may not have been approved for the car we wanted. Ben was great from the beginning, from the initial phone call to the test drive and beyond. While we did not get the vehicle we initially wanted, he was able to find us a great compromise that we are very happy with! Mike in the finance department was great, too. This is a really great group of people who do business the right way from beginning to end. I will definitely recommend Ben and Berlin City Kia to anyone in the market for a new vehicle.

Makayla Padden

Disappointed by the service I received here. I brought my car in with a known problem, under the impression that they would be able to fix it as it posed an immediate safety concern while driving and I had a long drive home. I was led to believe that I would be able to drive away in a safe car. Instead, they insisted on an hour long diagnostic after which they confirmed the safety problem I already knew about, charged me $175 and sent me home without having fixed a thing because they would need to order parts. If they were not able to fix the known problem I described to them when I arrived, I should not have been led to believe that they could. Nothing helpful came out of this experience. I still had to drive home in an unsafe car and now I'm out $175.

Alex Sargent

They will work with you on getting a car they got cars for people with low income up to Rich they offer free inspection sticker every year if you buy a car from them but it's bull don't waste your time on getting one free there and was told by them if you live in the area there is buses to bring you to the dealership and they offer money back or trade back warranty for 30 days I think and a 90 day warranty on fixing anything if you find it not working right or running right

Dolores Furnari

The Burlington Vermont Kia dealership salesman and others involved in our sale were great.

Jeffrey lawyer

If I could give them a negative star I would! I understand my situation wasn’t ideal or easy! But that being said they didn’t listen to me, kept trying to get me to buy vehicles I didn’t want, my sales agent was brand new and I don’t think he should have been on the floor yet! They continued to run credit apps after being told to stop! Our credit was ran 12 TIMES!!! Dropping my credit score significantly! Wasn’t communicated with very well. This place is awful! I love Kia but I HATE Berlin city! I will never recommend this dealership to anyone or ever consider using them in the future, I’ll drive 5,000 miles to a different dealership if I have too!

monica hampton

Love them. In and our service

Jeremy Parnapy

Normal dealership. Bad service, oversell the cars like they are unconfident of there product. Service department is ok, but every time I try to have my car fixed I have to fix there work or fix so that was not wrong with my car that now is. No confidence in there work and poor communication. Not going back there for service work or buying a vehicle.

Betsy Brown

Excellent service the last time I was there! They’re really stepping up their game in the service department.

Dustin Nelson-Bond

I just want to say that Holly Rivers should be running that place! She has been the most helpful, kindest, upfront and honest person to work with! She is amazing!

Melanie Carpenter

We had a great experience trading in our 2011 Kia Sorento and buying a certified pre-owned 2016 Kia Sorento. Phil Bergeron was our salesperson and was super helpful and easy to work with. He even tracked down the Thule rack on the car we traded in after it went off for auction. Overall a great experience and an awesome car.

Kimberly Kavanaugh

Great place to do business! Jason was a pleasure to work with as well as everyone else!

Jean Hayes

Brought my 4 Runner in multiple times to diagnose the lights that were on the dash. I'd show up without warning and the shop was quick to see my vehicle and take care of my needs. Once it was determined what my vehicle needed (warranty part) they were quick to take it in, bring me to work, pick me up the following day, and send me on my way good as new! The shop team is fantastic over there. Highly recommend!

Jason Sacks

About a week and a half ago I purchased a used Ford Explorer from Berlin City Kia. Here are my thoughts: The salesman, Nick, was courteous, friendly and professional. When I was initially negotiating for the vehicle one of the items I wanted to know about was the price Berlin City had paid for the Explorer. I was told it was 'Policy' not to reveal that price, but when I went over the car after getting it home I found the paperwork from the previous owner. I discovered that the previous owner had purchased this vehicle for over $1500 less than what I paid for it. I examined the repair sheet that came with the vehicle and other than a fancy oil change I can't see anything that would have justified such a price increase, especially since the tires will very soon have to be replaced and all the speakers are blown. It doesn't feel like a $23k vehicle. I feel like a chump, like a meal ticket. I feel as though I overpaid for a vehicle that someone else was smart enough to haggle for. There was no reason for me to trust that I was getting a good deal, I simply had to start somewhere and try my best to not get taken advantage of. I don't feel I was treated well by your dealership. Everyone I dealt with was all smiles and happy to help me, but no one thought me of as an actual person with budget constraints of my own. I was simply a means to an end.

Ben Schott

Great customer service. Asked if it was okay to come a little bit early and was finished before my original appoint was going to start.

Gurjot Singh

good dealership? not at all. the salesmen are not ready to listen or negotiate and these guys have a 599 dollars tax of some kind which doesn't make any sense at all. i would recommend the dealerships on shelburne road rather than this.

KYLEMARIE Southworth

Ben Perry at Berlin City was a fantastic salesman, smart and knowledgeable -- Nate handled the finances with skill and offered some terrific advice. The auto selection and price range was really good, we were completely satisfied and would highly recommend!

Arthur Gautesen

The service center was quick to update my schedule with my morning was going to cause me delays. The service center was quick to update what was happening with my car, and provided accurate completion estimates. The transportation was waiting for me for the return trip to pick up my car. I was out of the service center just before the completion estimate. Everyone was very helpful, and informative as I enjoy learning about the vehicle (since vehicle hardware is not my area of specialty).

Amanda Bouvier

I always have a great experience when I visit Berlin City Kia. Its a very professional but down to earth experience and they always go above and beyond to treat the customers with kindness and respect to make sure they are 100% satisfied when they leave. Thank you kindly and I will come back years to come and always recommend you

Kathy Fox

Ryan promised me I'd be out of there by 9:00 -9:15am & I was. They also washed my car. Service was good.

Trista Cutting

Working with Erin and Garrett in service was amazing. When it came down to the safety of my family, that was their top priority and it showed. They both went above and beyond and I've NEVER been treated better by any garage, ever. I cannot say enough great things about them both and their service. I will always come back to this garage.

George Talatinian

Salesman was cool...liked the Suburban. He never called me back. How do you run a business like that?

Maisie Morgan

Horrifying. Tom the salesman is a snake. Completely disorganized service, took 6 hours to purchase a new car I didnt even want but my car was on last leg. Refused to write me a loan for a used car, only a new crappy forte with no features. Also charged me 9 percent interest when my credit is a 680. Will never buy anotherKia. .

Ben Bonneau

Told my girlfriend she needed her rotors replaced In order to pass inspection. Went to another place to have them replaced for much cheaper and we were told they did not need replacing .

Tim Davidson

My wife and I recently purchased a vehicle from Marie at Berlin city and had our best experience buying a car. Usually what is a complete hassle and very stressful was truly easy and stress free. Marie was very helpful and followed up on a couple of loose ends as promised. We are very happy we decided to buy from Berlin City.

Jahnnie

The entire crew went above and beyond. After other dealerships promised and disappointed I had literally given up when Berlin City called me. I was skeptical and was barely going to give them a chance. I was pleasantly suprised. No high pressure tactics either. Not only did I get a GREAT car but a GREAT deal. Thank you to everyone at Berlin City Kia of VT.

Ryan Maple

Josh is the man, I see him representing the business a lot! He has service in his heart, always smiling, always willing to help! Thank you for your hard work!

Beate Shumway

I like the prompt service, attention to detail, frienfly service department and shuttle service. Always a pleasant experience!

Mery Moran

Awsome service , great service agent very helpful

Julia Richards

I can't say enough great things about this place! They have been so honest and goid to me it's unbelievable. Never have I had this from another place as the rest can't even come close to the quality of service and friendliness that the staff at Berlin City Kia gives. I would give 10 stars, but am only given the amount 5.

Randy Ashfield

Went in to buy a mini van they had. Put deposit on it. Ran credit app, asked them to run it only through a couple loan companies. I have credit monitoring and got 8 dings on my credit report lowering my score 30 points. Asked them not to try a certain loan company and they did. Was going to trade one of my motorcycles in as down payment. They made offer on it and I understand that they don’t deal motorcycles they supposedly called the local Harley dealer. I know the owner of the motorcycle dealer and went and talked to him and his head sales guy and they never called them for a purchase price since Berlin city offered almost 4K less than it’s worth and lied to me to boot. They will lie and tell you anything to sell you a car.

Only Child

Great service ! Thanks Stephen

pinionx

Sales experience was awesome. Had some miscommunications with the service department but the GM stepped in and made everything better in the end. Dedrick is the man! Seriously though, this car is badass and Ben is a great sales person. Low pressure, no BS- If you hit a snag be patient and give the management their opportunity to work with you, I'm telling you they will make it better. I'm not the easiest customer to win over, but they did.

ash p

Jerry and Erin at the front desk were very helpful make it quick and a overall good experience I will be returning love the free service list they provide alsi!

Justin Aronson

Ben has been a great help with all my questions about my trade in value, my available options and even went out of his way to look at cars not currently on the lot that that he could have delivered for me. I will definitely keep coming back to him for any other help or questions.

Stephanie Gibson

Sales staff was super helpful in getting me into my first lease. Everyone was super helpful, friendly, and walked us through the process

Whitney Nattell

Thank you Dedrick Casab for making our buying experience a pleasure and...EASY!! THANKS AGAIN

Ron Pentkowski

My car required service to get me back on the road. The service staff were very helpful, professional and accomodating and had my car ready that same day. Their excellent service in my time of need has made me a very happy customer. Thank you Berlin City Kia of Vermont! Ron Pentkowski - South Burlington, VT

Rebecca Waggoner

We always receive fast, thorough, and courteous service. They offer a shuttle, and will take you anywhere you want to wait while your vehicle is being repaired. I'm glad to have such a thoughtful dealership available to work on my Kia Soul!

Erika Lindberg

I highly recommend coming to Berlin City Kia in Williston for a state inspection. My Toyota did not pass inspection as it needed break pads and rotors, something my husband can do for a lot less. I explained I would pass on the work. They were very understanding and there was no charge despite spending time on my vehicle!

Veronica Nason

So far, we are pleased with out experience here. Unfortunately our sales rep no longer works there, but she was a pleasure to work with. Everything was done via text and phone call, which was awesome for us! Our car was delivered around 36 hours later to our home in NY. We have less than perfect credit and were able to get ourself into a low mileage, 2 year old car which was fantastic, with a very reasonable interest rate. Upon receiving our car, we realized it needed some minor work (alignment and struts replaced), and we brought it in, got the work done no charge under the 2 month/2,000 mile warranty. Erin in service was amazing to work with and went above and beyond for us. My only complaints are 1) that the car came to us needing an alignment and struts (it only had 40k miles on it), 2) it took the plates almost a month to arrive at the dealership. I'm not sure who's end it was on since it was an out of state sale, but a month is a long time, 3) took almost a month to get our 2nd key fob mailed to us. Other than that, pleasant experience!

Bitter Pill

Went for a routine service. Staff was quick and professional

Joe Forand

I purchased my vehicle at Berlin City Burlington, the staff were great. Went above and beyond to help me get the truck I wanted. On a second note I did have to take the truck back to get a Vt state inspection because they didn’t inspect it as it came from there Nh dealership. They did inspect it with absolutely no hesitation and quickly. So far they have been great to deal with!

Greg Miller

Josh Maple is an amazing salesmen. He is honorable and very educated. He goes the extra mile everytime. Just look for the sharp dressed man!

Amanda Tatro

This my first car and even though it was a challenge Bil lb and Mighty Mike made it happen thank you so much guys!

Jeff Menninger

Easy and friendly service. Didn't receive a phone call when the work was completed, but they completed the work perfectly and detailed the car for me as well.

Nancy Keeler

Poor sad auto dealer

Christopher Moore

As a return customer, I assure you this is the place to go! Bought a used Kia Optima SXL from this lot, fully loaded and at a good price. I recently returned to this lot June 2018 to trade in my Kia Soul (also purchased at Berlin city) and was taken care of by a very amicable salesman named Ben. The finance guy was also very helpful in taking care of a warranty refund and all my questions were answered knowledgeably by the staff. I didn't end up test driving the car I wanted, however came home in a much nicer Kia Optima for a comparable price. I couldn't be more happy with my purchase, with the customer service, and with how reliable Kia has become. I highly recommend any of Berlin City's lots, this in particular. Update 7/31/18: Have had this car for 2 months without issue. Noticed rattling strut mount during first weeks of driving, but it was not likely to be caught by the garage, and easily fixed within a matter of hours.

John Orlando

The people gave me a good price and were very helpful in buying the car. This is our third car that we have bought from them.

Karen Crosby

Andy has been a dream to work with and he is very pleasant and he represents Kia in every way. He is a great employee of Berlin City. Thanks Andy at Berlin City Williston my

Naelor! Nana and Taelor Davis

Erin the service assistant was amazing!!!! The customer service was impeccable. I gave Kia of Berlin City 5 stars. Erin Marcotte you have mastered customer service. Thank you, I will definitely return for my continued service needs in the future. Thank you again, Debra Davis

Megan Porter

Every time I go into Berlin City I look for Josh Maple because I know with his perseverance and amazing customer service skills I will be helped to the best of his ability. When working with Josh he puts all my wants and needs on top of his main priority list and I know that when I leave I will be extremely happy and get the answers or help I went in for. Berlin City picked an amazing candidate when they hired Josh as a sales representative and for that I will now always be doing my buisness with Berlin City (well unless Josh goes elsewhere that is). Thanks Josh for all your kind, honest, reliable, hard, and amazing work that you do. When you are working you do it to your full potential and with all your heart.

Marie Guillette

Got a 2016 Hyundai Elantra from Berlin City Kia, through Nick Cabrera, and he was amazing! Everyone I dealt with (Nick, the sales manager, Finance, ect.) were very straight forward and easy to work with! Loved every minute of it and will definitely be going back for my next car!

Mayra Alvarez

Awesome place overall. Bought my Kia last year. I was pleased with the purchasing process and I love my car. Now, I bring my car for maintenance and couldn't be happier. My most recent trip for service was yesterday and Patrick Treanor at the service department was extremely helpful, friendly, and kept me up to date on any information relating to my car/service. Definitely worth going to Berlin City Kia!

suzanne hallock

I had a great experience buying my first car . Jay and kyle went above and beyond with all they did ...they where very good at what they do. Thank you so much ,and I will recommend you to my friends and family. .. Thank you again u love my car..suzanne

Amber Gray

I highly recommend Berlin City Kia, if you want a seamless and quality experience! The process of buying a car should be exciting and not stressful; which that is exactly how it was for me. Jay, Steve and Mike were all phenomenal and made it simple. I went in knowing what I wanted to leave with and they made it happen. I can't thank them enough for their efforts in getting me into a brand new 2019 Optima S! I hope they are recognized for their hospitality!