Reviews of Toyota Bountiful (Car Concessionaire)

Aneel Rai

Very smooth through the process. Gerry was amazing as well as anyone else I dealt with through the process in different departments. Highly Recommended.

Randell Taylor

Had a great experience at Toyota Bountiful. Tim Taylor is an awesome salesman. He answered every question I had and took care of everything I needed. The staff was awesome and very kind. I will be doing business with them again recommend them to anyone needing a vehicle. Cant say enough good things.

Kay Johnson

All service has been great except the gentleman who sold me my 2018 Toyota Camry. He did a great job of tracking down the car I wanted. However, I never heard from him after I got my car. He told me he had a great camera mounted to his rearview mirror, and I left several messages to find out the brand. He never returned my call.

Oscar Acosta

Clean place. Friendly people that arent trying to sell you a truck when you're just here for a service. The waiting area is comfortable with complimentary drinks and snacks. As well as a play area if you brought your mistakes.

Eric Kirkham

The sales guy was great. The first finance guy was EXTREMELY rude and would frequent talk over the top of you! The second finance guy was ok. Once the paperwork was signed for the new Tacoma they have been very slow with the aftermarket parts and the service department has been a joke to deal with. They constantly don’t answer the phone or call back with updates. The window motor in the truck went out after 2 week of owning the truck and the service team could not roll up the window while it was raining outside. They did offer to tape a trash bag over the window. Just go out on the lot, pull the motor out of a different truck and send me home with a window that will roll up In the rain! UPDATE 1 month later. Finally got the aftermarket parts installed and the window motor fixed. It gets WORSE!!! They installed a much cheaper less capable truck shell on the truck than we agreed on. This is now turning into FRAUD and I am filing a BBB claim.

Todd Gonnuscio

Dropped off my truck for a simple part replacement. Left with more problems. After the part replacement.

Linda Brooks

We had a great experience at Toyota Bountiful. It helps to be prepared with as much information on how dealerships work and what to expect. Jared was great and the loan/account guy was great as well. No one was pushy or tried to get you to buy something we didn’t want. We would go back again! Thanks!

Rowyn-Ash Baker

First time buying from a legit dealership. Toyota Bountiful provided a great experience and Kerry Lucy was so helpful at getting me set up with a car that is 100% me. I'm excited to be a Toyota customer and drive my new and very blue 2019 Toyota Carolla Hatchback!

Spencer Darling

I worked with a salesman named jeff, he took really good care of us the whole time we were there. He was able to help us work out a deal to get out of my old truck and into a new one. Jeff was very easy to talk to and made me feel like I was someone he had known his whole life. I recommend bountiful Toyota to anyone looking to get a good experience at a dealership.

Mel

We were in town driving through and needed a wheel balancing. When we arrived for our appointment the service department told us it wouldn’t take long.... we waited 3 HOURS for tires to be balanced. My husband had to go and ask what the status was on the truck in order to move things along(not that it helped at all). When we got the truck back they said there was still a shimmy and blamed it on our tires. There was absolutely NO change in the tire shake and the problem was actually worse. The exact issue we paid to have “fixed” and the issue we sat and waited 3 hours for had not disappeared in the slightest and yet they blamed our tires for no resolve. Extremely disappointed especially since we need to drive home across the country. We specifically chose a Toyota dealership “thinking” they could at least correctly balance tires. We should have just went to any random tire shop and they would have solved the simple issue. We also thought it was bizarre that if there was an “issue” why did a tech not come and address it with us???? They sent Holly who honestly couldn’t answer the questions when addressed. Just an update... after making multiple phone calls to speak with the manager about our unresolved issue, we received NO return calls. So we took our truck to Discount Tire where they thoroughly balanced our tires. We have NO more shake and are smoothly enjoying the road again!! Funny enough the “issue” Toyota blamed on our tires was non existent. Maybe Toyota’s tech needs to go to Discount Tire for some education

Nik

Just went in today to get new tires, an alignment, and oil change; I was welcomed promptly by Kerry in sales who helped me find which tires I needed by introducing me to Gavin in parts! Gavin knows what he's talking about and ensures absolute confidence in what parts you're getting! I went in knowing I was getting the best options for me, and I was able to ask Kerry any all of the questions I needed! I was also introduced to Andrew, from the service department, he let me know what he was doing and reiterated the services we were doing today! I can say that my service today was faster than I had expected, and left me feeling confident about being out on the road! The nice thing about the dealership is that they had no problem tackling my Hyundai Veloster, they never made me feel like this was a "Toyota Exclusive" place. Great people here, amazing inventory, and beyond trustworthy mechanics!

Larry Cox

Excellent check in and out by Service Rep. Excellent service. Fast. Nice waiting area. Video report from service tech is such a fine touch.

Nathan Hollien

Jaden was very helpful and fun to work with. He did very well in a customer facing position. As he was the initial impression I had of the dealership, I thought he did a very good job of making the customer feel comfortable.

Anthony Varela

Thanks to this great team for making the impossible come together. I was told by numerous dealerships that I could not get a vehicle for multiple reasons. The great teamwork and hard effort from Toyota bountiful paid off. Now I’m driving a Jeep SRT, a vehicle I thought I would never own. Thanks to everyone that helped out. You guys and girls are the best. Give this place a try and I’m sure they will get you what you want even with low credit.

Zach Brown

I called Toyota of Bountiful and talked with Scott Layton. Asked if the 4 runner my wife was interested in was still there . We drove 5 hours to make it there . As soon as we pulled up they had the 4 Runner parked out front and ready to test drive. We got a great place and all of the staff was super helpful. Thank you for great service!

Michelle Call

I live in North Ogden and I've been taking my car to Toyota Bountiful for 10 years since I became extremely dissatisfied with the dealer/service center near me. Nearly every service agent at your service center has treated me with the utmost professionalism and kindness. I have enjoyed working with Brian over the last several visits. He is very informed about MY car and is on top of what it needs done for optimum maintenance. I bought my car new in 2008 and it now has 177,000 miles on it. I truly appreciate Toyota Bountiful and their service department!

Sam Abbott

Picked up a new 2020 Toyota Tundra from Toyota Bountiful. The Sales Rep Jared Johnson was really great to work with, and the general manager KC was very helpful. Corey was also great to work with and figure out the financing on the new truck. They offered me a great amount on my trade, and made the entire process painless and easy. 10/10 would buy from them again and recommend to a friend.

april evenhuis jones

I like to look for Brian to check in my Tacoma for servicing because he seems to love my older truck and really care about (making reasonable suggestions) to help me keep it from falling apart. He’s passionate about vehicles. But I’ve seen other people with customers and they all seem knowledgeable and friendly. I also love all the places to sit and relax, or even work out in their clean gym while you wait. Showers and changing room available.

Brentte Ugaitafa

The guys at Toyota Bountiful in Utah are great! Not once were we left feeling pushed into something. Jaime and Gerry and the rest of the crew there were amazing. They did everything possible to make sure we felt right at home and felt comfortable with every little detail explained. True customer service from this store. They really do care about their customers and hospitality! I’ll be back there to buy once we are ready! Thanks Jaime and Gerry and the rest of the Toyota team in Bountiful, Utah!

Cory Giles

I spoke to several Toyota service departments along the Wasatch front before deciding to drive from Utah County to Bountiful to have a new factory hitch installed on my 2016 Highlander. Brian was a wonderful advisor over the phone. He was detailed in his explanation and thoughtful in quoting pricing. When I arrived at the dealership, Brian greeted me and helped me find my way to a quite, private room where I could spend the next couple of hours catching up on work. He even carried my bag and laptop! When the job was finished he was just as courtesy helping me with all my work tools back to my car. I was very impressed with his customer service and the entire experience at Toyota Bountiful. The hitch looks great and worked wonderfully this morning as we hauled our bikes. Toyota Bountiful provided a very different experience than what I’m used to in my own county. Thank you so much Brian for one of the best experiences I’ve ever had in a service department at a car dealership! Sincerely, Julie Giles

c wiils

Not sure what’s happening with Toyota Bountiful service department as of late but the last few times I’ve had my vehicle serviced there it’s been less than optimal service. Most recent experience was a 4 hour wait for winter tires to be put on!? Really?! When I asked the service tech who was handling my car all I got was stuttering. Just be honest if you guys mess up or drop the ball, but don’t ever make something up.

Andrew Arredondo

Really well taken care of. Would definitely return

Eric Johnson

Got my car in pretty fast. They gave me appropriate time expectation. No funny business with extra fees or digging into things I didn't ask for. Only complaint is that it took a half hour after calling them for a pickup. Ended up walking from work to dealership to get car back. Driver caught up up to me half way there. They were probably busy. It happens. Plus I needed some more steps in.

Eric Paul Rogers

Mark Arutyunya was fantastic! Mark communicated very clearly about the issues with my vehicle and my options in dealing with them. He kept me informed of the progress of my repairs and even provided a video of the technician explaining what he had done. I loved the quiet waiting area as well as the popcorn, gummy bears, and soft drinks. I felt very well taken care of. I couldn't recommend Toyota Bountiful more highly.

Jesse Bush

Toyota Bountiful Service representatives were very helpful and timely. I called the day before and set an appointment the next day. I was in and out in an hour and a half. I’d feel comfortable going back for more service needs and potentially purchasing a car based on my experience with their service department.

Jess James

The most amazing car buying experience ever! Tiffany is more then a pleasure to work with she was so helpful and got me an awesome deal, if you are looking for a new car find Tiffany to help you. Hands down impressed!

Ian McKeever

We had a great time. We started looking at financing online and got approved at a high interest rate. They were able to get us into the car we wanted and at a better interest rate than we originally found!

Justin Burgess

I'm really disappointed with this dealership. My car buying experience was ok. They did try to pull some weird tactics on me including not offering me the best deal unless I signed a contract that I'd buy from them. I didn't sign the contract. I still got their best deal. The contract thing is something I've never seen. I ended up buying a new 2016 Toyota Camry. Shortly after owning the car I noticed a clicking noise. I asked them to look at it several times. They kept telling me they didn't hear it. They couldn't reproduce it. Over time the sound had become even worse. I knew there was no way they could miss this now. I took it in only to find out they wanted to change me 80$. 80$ diagnostic fee regardless of whether they found anything or not. 80$ regardless of the fact I had been reporting it to them for over a year. Knowing their track record I refused. I decided to take my car to a local auto shop that I've trusted for a long time. They had diagnosed the problem in the brakes. The shims were either missing, or installed wrong or just cheap. They told me they were functional but could have been better. Needless to say I paid to have them fixed. I bought the best brakes I could. Wouldn't you? Brakes are very important. Guess what? The problem is gone. Now I know what your saying. Brakes are a wear and tear item. But shouldn't they coming out of the factory in better condition than that. I also have a service agreement with them. They rotate my tires, do my oil changes and give me a paper showing various levels including brakes. Meaning they looked at the brake, many times over. Shouldn't a mechanic or technician servicing my car know that something is wrong with them when they go to check the levels. I find this extremely disappointing. I'll be needing two cars soon for a new driver and a replacement for an older car. I can't see myself going back to Bountiful Toyota again. I'm also not sure I'll be buying Toyota again.

Kathleen Hackwell

This is, without a doubt, the worst customer service I have ever received. I purchased a used car - no problem with the purchase - but it had an issue. Today I am back in the service department for the third time, and the appointment I had booked last week was not even in the computer.

Daniel Gonzalez

I took a car I wanted to purchase from a different party. It was a 2010 Prius and being my first time considering a Hybrid and being an older vehicle I wanted to have it checked out. Brian took the time to explain the process before they did the work. They told me how much it was going to cost and how long it would take. They accomplished those two things as expected and gave me a lot of information to be able to make my decision. Brian even listed a few things I should ask about or ask for as part of the deal that I hadn't consider. Great service, exceeded my expectations, friendly, helpful, clean.

Brayden Oaks

For anyone out there looking for a Toyota go see my guys Chris Vega, and Tim Taylor. They made my experience absolutely incredible. Tim was very knowledgeable with his product, and he actually listened. He was very patient with me, and made sure I was taken care of through thee entire process. Hats off to you guys. Thank you again!!!

Roger Facklam

Jaime was excellent in every aspect of the selling process. He explained the ins and outs leasing, which was a new concept for us. He was patient and explained all the new car features to our very excited daughter. The finance person was and very prepared. The boss, Cam expressed his appreciation for our business.

Jonathan S

If you go to shop for a car here, do yourself a favor and please ask for Clayton Richins. He's knowledgeable, funny, and eager, and seems to want to work out the best deal for you, the customer. That said, the management at Toyota Bountiful seem to have great difficulty with the notion of, "It's not happening today," much less an outright, "No." I understand that high-pressure sales is a tactic, but it can't be the only one in your quiver.

B Wagz

I worked with Jaime. He was one of the best salesman I’ve ever worked with. He has a very calm demeanor and MOST IMPORTANTLY is not pushy in any way. I drove all the way up from Sandy just to work with him. I really enjoyed working with him.

alyssa chacon

Zero stars. I called about a specific vehicle, was told there were 2 vehicles on the lot that were automatic, when I arrived I was informed the vehicle I was interested in is a manual. I told the salesman I was no longer interested in the manual. When trying to drive the 2007 automatic, I was not able to test drive the vehicle due to the salesman pushing me to drive the manual. He then asked my boyfriend if he knows how to drive a manual, but the car is for me. The salesman told us the 2007 automatic vehicle was not worth it, so we said thanks for his time. The salesman, Clayton then yelled as we were walking away, saying “sorry to have a salesman that is actually honest with you, good luck trying to find a vehicle anywhere else.” I was prepared to walk out with a vehicle until Clayton and his unprofessional and pushy manner caused me to leave within the first 5 minutes of arriving.

Elaine Martin

The service advisor and technician was very professional and courteous. Just a nice positive experience!

Bryson Perry

Quick easy transaction from start to finish with minimal negotiating tactics. They made it great for me. This is my second purchase here and this was even better than the first one.

Ryan Steele

I’ve spent time at many dealerships over the years. Bountiful Toyota was the first one where I felt like I was taken care of, rather than taken advantage of. I know everyone is super friendly at every dealership because they want you to buy a car. But these guys have been friendly even after the purchase. They’ve been available to answer questions and very helpful. I appreciate their team.

Don Johnson

The device center is great! However the scheduling department is awful! They gave me a few times and said they were not that busy. So I took a 4:00 time. My wife unfortunately took my car thinking she would be back. At 3:40 I called and said I would be late or do you want me to schedule another time. She said no problem we have a 4:20 time open. I said ok and I got there at 4:10. The service department asked if I had an appointment, I said yes at 4:20. They could not find it anywhere and said they would do there best. I was there until 6:35 just for a 5000 mile service. Another lady was there also and had the same issue. We both left at 6:35. I have never been more than 35-40 min. Scheming is a serious issue and it was confirmed by the service folks!!!!!

Jenni Rowley

Went in for our 30K check (oil change, tire rotation and vehicle check). We had an appointment but it still took almost 3 hours. I asked to check tire pressure because the light was on. They stated tire pressure was fine on the checklist but upon getting the car back it was still flagging as a problem on the dash. Had to send the car back in. A bit frustrating after 3 hours wait. Coffee and popcorn was nice.

Patrick Kelleher

Tiffany Vierig was the friendliest and most helpful sales lady. She immediately greeted my wife and I with a smile and worked with us step by step through the process until we left smiling with our new vehicles.

Sage Washington

Excellent service, willing to work with my difficult schedule. Sending a link to the short video explaining everything was awesome. Overall great experience. I will be back.

Sara Cimmers

The job itself was great, but the service advisor left in the middle of my service and no one let me know that my car was done. I ended up sitting for an extra 90 minutes before I finally found someone who could help me find my car. Also, I was promised a rebate on the tires I bought and never got it.

Crista Killpack

Another company told me I needed a new alternator. I brought my car to Toyota Bountiful; they tested it and said the alternator was fine. Saved me lots of $$$, which to a poor teacher, is a big thing. Thanks, Toyota Bountiful!

Eva Hibbard

I came into Toyota today to get my license plates and wanted my old license plates covers. They were no longer here. However, Tiffany took it upon herself and gave me money to replace them. I was definitely grateful and very appreciative for her even doing that. Thank you! Tiff you're the bestest.

Aaron Hendricks

Maggie (the name of my BEAUTIFUL car) is perfect!! She is unstoppable!! Tell Tiffany for me that Hope said Thank you SO MUCH for all the help she gave me! Shes an amazing woman who is really great at her job! THANK YOU TIFFANY FOR MY MAGGIE!!! ❤

Danielle Dammann

The GM KC was awesome. Kerry helped get me into the best vehicle for me. She was amazing! We spent a lot of time there and she was just fun to be around. Awesome car buying experience!

Mike B

I’ve always liked this place. Just never been able to work a deal out on a new car until now. Tiffany got me an amazing deal and made buying a car fun. This is and will always be my favorite Toyota dealership. They have always been my go to for parts because the staff is knowledgeable and easy to work with. They always take the time to explain what you’re getting and sell what would work best for you.

John Zizumbo

My deal with Toyota of Bountiful started out on the rocky side. 45 minutes of discussion about what I, as a customer needed, was delivered very professionally by Jaden in a very short time. Their professionalism sold me on who the best Toyota dealer is in the northern part of the state.

Cheryl Hamilton

My daughter was looking for a car and we wanted to stop by and see what the dealership had. During our visit the sales rep told my daughter about a refund on her warranty from her totaled car she could get some money back. We did not know this and so it was very helpful. We wound up not getting a car here they just did not have what she wanted in her price range. We were grateful for the information though.

Brian McConnell

Fantastic experience! KC provided me with a great deal! My salesperson Brett Bond kept me informed during the entire process and Jake the finance manager was able to get me a great finance package. I would recommend Bountiful to anybody wanting to purchase a vehicle.

Carter Lenox

Toyota Bountiful was so great when I bought my car! They were easy to work with and more than happy to make the car that I loved fit my budget. They weren’t pushy or unworkable and were nothing like the typical “car salesman.” The entire staff was super friendly. I would for sure go back here to buy a car in the future!

Kenneth Fretwell

Don't even bother stopping by this place, not only will you be completely ignored by the sales staff. But you'll also be treated to almost being run down by the technicians doing mach 5 while test driving vehicles through the parking lot.

Cheryl Hefflefinger

I recently purchased a 2019 Avalon. I thought everything was good until my husband signed his paperwork. On the service agreements we agreed to 75000 miles. I told the financial person that the paperwork Ken was to sign it was not 55000 miles. I signed the paperwork with the 75000 on it. They told me it would be changed on the copy Ken signed. When I received the paperwork for the maintenance agreements it was never changed. I will never deal with any Toyota dealers again. I will move to another brand. I do as I say. Why can't you?

Jeanette McBride

If you are looking to buy a new vehicle, please please please go see Jared Johnston at Toyota Bountiful!!! In my years of buying vehicles, he was the best salesman I have ever worked with. He went above and beyond to make everything as smooth as possible and I couldn’t have asked for anything more from him. I got exactly what I was looking for in my 4Runner and I will definitely send all my friends to him. He is one of the best and will take great care of you.

Brian Timberlake

Tiffany Vierig went above and beyond during my first purchase from any dealership. I really lucked out having her as my salesperson. She was fantastic at explaining my options and working with management to find the best deal for me. She even personally notified me of any changes during the week by phone, email, and text. Great customer service. She definitely made the experience comfortable and stress free. I recommend her for any questions you may have!

Layne Barber

Brett was absolutely fantastic. This was the easiest new car buying experience I have ever had. I highly recommend him to anyone looking for a trustworthy and honest sales person. He is funny and kind, and went the extra mile for us. We are thrilled with our Camry. We will be returning here next time! I wish I could leave 6 stars for Toyota Bountiful

Lisa Hoggan

Love Toyota Bountiful!! We got our 2015 Rav4 from here 2 years ago, we're now getting a new Rav4 for my husband. Easy sales people and financing was super quick. And they worked within our budget!

Bo Bingham

I bought a vehicle from Toyota Bountiful and didn't receive the title. I called and emailed and no one would get back to me. They also wouldn't give me the phone number of the person in their title department that I needed to talk to. Because of this the temporary registration they gave me expired and I could no longer drive the car I had purchased. The issue is still not resolved.

James Morgan

Outstanding service and a great experience. We went there looking for a used Tacoma and actually came out with a new one for less money. Thank you for working with us to get into the vehicle that I’ve wanted for years.

Nora Lamarr

Very impressed with how knowledgeable they are there. Listened to what we wanted, didn't try to talk us into what we didn't want. No pressure, very friendly and willing to work with us. Very very happy with our experience.

Robert James Kendall

On my second Rav4 lease and Toyota bountiful has never let me down. This place’s main focus is customer service and it shows in all departments. You are not just buying a car or leasing a car with Toyota bountiful. You are buying a partnership. For real though... Toyota Bountiful is the only place to buy a car

Davit S

I had an amazing experience at Toyota Bountiful. The service was fast, and well done. The employee Mark Arutyunyan did an awesome job. He greeted me immediately, and listened to my needs. Then he provided me with a plan to deal with my car's issues. He set up expectation for how long it would take. He made sure to notify me of my cars progress throughout my service. The service that was done on to my car completed earlier than expected. I'll be going here from now on because of this experience.

Lara Pantlin

Tiff worked with us all day and was INCREDIBLE. She made sure all of our needs were met, kept us updated on the process, was completely transparent about each step, and lastly she has an amazing personality. Go in and ask for her and you won't be disappointed.

Matthew Price

Hands down one of the greatest people I’ve talked to at a dealer ship and that says a lot for working at one. They helped me out with an amazing deal on a used Volkswagen Golf. Talk to Jason one of the sales men there. He was a rad guy, not your average sales men there he talked to me like we where best friends for years. Highly recommended buying again from you guys in the future.

Ciano Devela

Excellent staff all around. Jared was knowledgeable and very helpful. Very happy with my choice.

Wayne Lim

Fantastic service! Did exactly what was requested and upon a thorough check of the brakes, substantiated the noise I was hearing and it warranted a brake service. Outer pads were still good but the inner pads wear was greater. Quick service and repair time was spot on. Great service Tech, Andrew, friendly, personable, and with a "let's get it done approach." Wonderful customer service!

Spencer M

We bought a certified used RAV4 from Performance Toyota last December. We have loved the car, and our sales person Jaime did a great job, despite how busy he was. He was personal, nice, and I felt like he did a good job helping me find a good deal. Aside from the car which we love, the best part has been the service we have received from the service center. They are open, transparent and treat me fairly. In fact, when I took the car in for a 5,000 mile oil change, they double checked the manufacture's recommendation and then told me to come back after 10,000 miles (or 12 months). I never expected such upfront honesty from a car dealership. I have had my cars in to their service shop several other times, and I have always been treated fairly. The only thing that has been less than 100% was that it took about 5 hours to buy the car after I had already made the decision to buy it. However, that is largely due to the fact that it was one of the busiest days of the year. They even agreed to throw in floor mats to make up for the wait. (I can't believe I even had to negotiate to have those included, but at least they were willing to do that.). All in all, if they hadn't made me play the game to get floor mats included, I would have been blown away by how positive the experience had been even with the wait. That said, that was a pretty minor item, and the experience was great overall. I 100% recommend the service center and 98% recommend the sales side, so both have done a great job.

Ron Finner

I have had nothing but good experiences with Toyota of Bountiful. They have always done exactly what I asked them to do and more. They are a great dealership.

Kate Job

Jr. and the team at Toyota Bountiful did a great job helping me find an amazing vehicle and making the entire buying experience an excellent one.

Owen Palmer

Sorry for this being so late. I just want you to know that I really appreciate the professionalism of your Dealership. From the start of the appointment to the very end. Thank you again for the great service.

Sterling Lemon

Came in 20min before close and talked to Jadin. He was very helpful and stayed over an hour later to get new wheels+tires on my vehicle. Incredible service.

Marshall Ryan

A five-star car dealership experience for me (service-related, not buying related), has to do with letting me know how long the service will take; keeping me in the loop on progress; understanding cost up front; and whether overall commitments are met. This past experience at Toyota Bountiful was pretty darn good in regards to all of those criteria. The reason for the 4/5 had to do with waiting an hour for the shuttle to take me home (was given an estimate of 30 min). Perhaps two shuttles would be a good idea during peak times?

Ben Kenney

If I could give 0 stars I would. Salesman was new. DONT WORK WITH ISAIAH. HE IS A HORRIBLE salesman. Didn’t know any features in the car, didn’t know how to make a deal . Didn’t know what he was doing. He didn’t know that a car was sold. We ran numbers. Then a salesman came up and said that it was already sold a couple Days before. Finance guy was nice. We went in a couple days later to pick up some crossbars and take delivery. We waited 2 hours to take delivery. And I put the crossbars on myself. Great customer service I’ll tell you what. We told him we were moving multiple times he told us that’s fine when the plates come in we will give you a call. Called the dealership 5 days before temp plate would expire and the front desk lady said she would have them sent. We called 2 nights later to see if we could get a tracking number. They had never even sent them. Now I’m on the brink of driving on an expired temp tag. We will see if they actually overnight the plates like they said they would.

Alexandra Patrick

We worked with Tiffany Vierig! She did amazing and helped my husband and I get into vehicles we were so happy with. Not at all was she ever pushy, she wanted us to be comfortable and happy with our purchase. 1000% recommend.

Kerry Moore

Great people! Great service! Great deals! Great experience! New facility is modern, open and impressive. Went there with no intention of buying a car; but made the move to purchase anyway. No pressure. No hassle. No haggling. Thanks!

Suzie Rawlings

Holly was our representative that day. I had an issue with my battery and they were great. The service department got me scheduled the same day and Holly was great at getting things done in a timely manner.

Tim Welsch

Was disappointed that I got the car back and the next day the tire that was repaired was low of air. The valve stem cap was missing too. After rotating the tires the right side tires are reading backwards on the dash display. Front is back and back is front. Service department wanted me to drive several miles back to Bountiful to have the tire repaired again. Didn’t seem safe to me.

Thomas Isom

My recent interactions with Toyota Bountiful left nothing to be desired. The staff, the service, and the pricing were all excellent. I also had a very positive experience with Toyota Bountiful a few years ago when I bought my used Sienna van.

Brandon Harris

Went in to get a diagnosis and ended up spending around $350 to replace a pulley, gasket, and some bearings. It went well but I had some additional concerns about perceived engine heat. The assistant manager Brandon was great! He called me, talked through my issue, helped me understand and offered to diagnose the issue for free if needed! Great experience.

Madaline Miya

Our salesman and the financial man were amazing to work with. The general manager, KC, on the other hand was not. The second key to our car was lost at the dealership. The night we bought the car, we were told they would look for the key, if they didn’t find it they would cut us another. We live two hours away from the dealership, we had to go to the dealership 3 times to try and get the key. All 3 times we were told that the manager KC didn’t want to cut another key and they were being told to continue looking for it. Finally after 2 weeks my dad went into the dealership for the 4th time to get they key. He also was dropping off some papers. KC didn’t even know who we were supposed to give the papers to and was extremely rude. I can’t believe they have a general manager who doesn’t know who handles the finances for the dealership. It’s sad that the general manager, KC, cares so little about customer service. It was extremely unprofessional and inappropriate for KC to be rude and refuse to cut us a key.

Aleasa Cooper

We came across this dealership through USAA. From the moment I sent out my interest in a Tacoma, to purchasing the truck, it was a smooth process! Thank you so much to Scott, Jeff and Ivan who took awesome care of us! Everyone there was friendly, helpful and personable!

Tiffany Nixon

I went over to Toyota in Bountiful looking for a Toyota Tacoma that’s when Tiffany the sales girl approached me. She’s such a cool chick!! She hooked us up very well and went out of her way to make sure we were takin care of. She also made sure she showed us all the Toyota Tacoma‘s they had before we made our choice she was very patient never pushy made us feel at home thank you Tiffany and for everyone else going over there she’s your girl!

Chad Woodruff

The salesman was very honest with us. Great customer service. Did not pressure at all. Made sure we found what we wanted to buy not what he wanted to sell us

Brandon Johnson

Jared at Toyota Bountiful is friendly, up front and didn’t pressure us. He helped us to get into a used truck. Toyota Bountiful did feed us while we waited for the paper work to be done. Scott the finance director laid out all the details about our purchase and even picked up our down payment check at home so we didn’t have to drive back to the dealership. I would highly recommend Toyota Bountiful to anyone looking to buy a car.

Steve String

Met with Jeff. He was very helpful and easy to deal with. I felt like I got a fair and honest deal. I am loving my new truck.

EDGAR SANCHEZ

Best Toyota dealer in Utah, I bought 3 vehicles from them, and always get my cars serviced at Toyota bountiful, great service.

Mike Xidis

Tiffani and the team worked hard to get me the car I wanted at a good price. They were friendly and helpful. Can't find anything to criticize.

Tara Tangaro

It’s been just a few months since I bought my car here. Salesman, David, was my guy!! He took care of all the details and made sure I had the best of everything. Best deal. Best experience. Best help I could’ve asked for searching and buying the perfect car for me, after my divorce. David has incredible customs services skills and is an easy breezy guy to spend your time with while going through the car purchasing process! Thank you Toyota Bountiful and Thank you David!!!

Adam Mitchell

Awesome buying experience. Really helpful staff and really nice facilities. I recommend going in on an off day (not a Saturday) to have the best experience.

Michael Isaza

I am more than thrilled with my salesperson (Kerry Lucy) and the finance manager at bountiful Toyota. This is the 2nd vehicle I have purchased through Kerry and I intend on going through her for all of my automobile needs, as long as she available but the whole experience at bountiful left nothing to be desired.

Emily Thurgood

Me and my husband stopped in to look for a new car. Clayton took care of us and showed us ones that he knew would be reliable. We ended up getting the car we wanted that day! Everyone was so friendly and they really took care of us. Even fed us lunch! I can’t wait to take my car back there for maintenance, because I know I’ll be taken care of! Thanks Toyota Bountiful!

Terry Becker

Great experience! I've been here in the past and will continue to get my car serviced and recommend Toyota bountiful to friends.

shawnna lee

Best customer service ever. As a sales person myself, Tiffany Vierig was amazing and very helpful with my needs.finally got my dream car at a amazing deal!

Bart Bateman

After being being informed by one of their employees that they could assure I’d be able to get a specific car for a specific price, that I would just need to come in and speak to someone in person, I got there to be informed after an hour of being there that there was no way they could honor that statement. Each of the three employees I met with there were extremely verbally aggressive with me, including the sales manager. He told me that I was making a mistake by not buying it, while at the same time I’m trying to point out to him how poorly he’s treating me. I will never go back

Joni M

WONDERFUL!!!! From start to finish in purchasing a vehicle, every staff member we worked with was wonderful! KC, the general manager, leads the dealership with integrity. Tiffany was such a joy to work with and made sure we knew everything we needed to know about our vehicle before leaving. They all stayed late to complete our transaction as well. THANKS so much!!!

bmbeckne

Brian at Toyota Bountiful was very knowledgeable and one of the most communicative service managers I’ve ever worked with. He and the techs were very thorough and kept me appraised of every thing that needed to be done. It was ready when I got there and my whole experience was top notch.

Ryan Goble

Really fast, almost an in and out procedure for buying a car! Extremely nice employees who care about each and every customer that walks into their store! Thank you guys for being awesome.

Stacy Forden

I came in today to see what my car was worth and possibly get into a newer one. Brett bond was amazing with his customer service. He crunched every number and gave me every option until we found what worked. He really just wants to get you into a car you will love and what you can afford. I highly recommend him and will be telling all my friends where to get their next cars. Thanks Brett!!!

Jodie Gardner

Thank you, Brett Bond, for your help today. We appreciate your honesty and willingness to get us a great deal on our used car purchase. And the tank full of gas was an extra perk.

Chuck Easton

They take great care of my Tacoma the way I do. Very friendly staff. Great amenities and everything you need to get work done while you wait.

Shannon Stoker

When I made the appointment I was told the recall fix would take 3-4 hours. Then when I dropped my car off (I was 5 min early for the appointment) I was told I could pick it up in 6-7 hours. It would have been helpful to know that ahead of time as I had to then quickly arrange for other people to help me out driving my kids around later in the day when they had places to be.

Nick v

Great staff and people. We had a Nissan Rogue and the transmission went out. Toyota Bountiful was so helpful and upfront about our options. We bought a new Rav4 and couldn't be happier.

Morgan Kilburn

Jared at Toyota Bountiful took amazing care of me and my fiance! He went above and beyond like no other sales person every has for me! I truly appreciate him and love that he is still checking on us to make sure we love our purchase!

Carrie Anderson

Great place to do business! My 2nd car purchase there and I definitely would go back again.

John Butterfield

Toyota Bountiful seems to be a pretty straight-up and fair auto dealership. We were treated very well. The staff is friendly, courteous, and respectful.... and their prices were the best we found by a significant margin. All-in-all, a good experience. I would do it again in a heart-beat. Update:

Pam Brimhall

Brian Pickett is wonderful. He is so friendly and knowledgeable. Because of him I will keep coming back. There was quite a wait for an oil change even though I had an appointment. Other, the service was excellent thanks to Brian.

Brock Marshall

From start to end a great experience. Only go here if you want to be treated like you’re a long time friend by every person in the building. Would highly recommend to others.

Greg Anderson

Did a good job. Responded promptly on his day off. he also answered some questions that weren't always easy to answer with patience and tolerance. I was impressed. He seemed to be very busy when I picked up my car, yet still took the time to show me my car show me the part that was replaced and explain what happened. Thank you graydon.

Kirk Vickers

Really trashy dealer. Wasted my Saturday by not providing a loaner vehicle. It’s not my fault the millimeter scanner has a recall because it will randomly stop my car while I’m driving 60 mph. Toyota needs to stand by their product and stop being so cheap. It’s a rental, you expect me to spend over $40000 on a car and then just pay for a rental when it doesn’t work. Apparently they don’t provide rentals if it the repair is under 8 hours you aren’t buying accessories. So I’ll just sit at the dealership for 7 hours. Some of us don’t have our mommies to come pick us up. You guys are a joke get your act together or I’m done buying Toyota’s. Service manager was a joke

Kirk Thiery

I have to admit this car buying experience was better than what I was expecting. Anthony was great to work with. Everything was positive until it was time to go to the finance office. From there it was no longer a good experience. I don't remember his name but I don't have any use for someone that won't take NO for an answer. He continued to pressured me to buy something I had already said I didn't want on several occasions. This was almost a deal breaker for me. The sad thing is he was training someone. This is why I didn't give 5 stars and I probably should have gave less than 3.

David Sugiyama

I go to Toyota Bountiful because I have never been disappointed. Their service department is great! They have always treated me fairly and their prices are reasonable. I have taken my car in with a noise problem and I was told that there was nothing to worry about and that there would be no charge. This last time I was having a problem with my fuel gauge. After running some tests, they said that there didn’t seem to be a problem. I was charged only half of the regular cost and was told that if I experienced the problem again and they had to replace anything, that what I just paid would go towards the repair. I have never been treated like this anywhere else. I would recommend Toyota Bountiful to everyone.

Kilee Robinson

Toyota Bountiful is by far my favorite place to take my vehicle for service!! I took my vehicle in this week to get an oil change they go above and beyond I asked them for a small favor and they did it at no charge I was out in less than an hour and the best part... they had a masseuse giving FREE massages and she was great by the time I was done with my massage my truck was ready. I also love that they always check for recalls and get you taken care of Highly recommended!

Kendall Treadwell

They were very fast, friendly, and efficient. There ended up being more that needed to be done than I had originally anticipated, but they explained thoroughly what was going on so that I wasn’t blindly paying for things. Would definitely recommend!

Scott Keeler

Took care of my safety recall and a couple other minor requests quickly. Texted me a nice video when service was complete showing everything had been completed. Very satisfied with the service.

Corey Shaw

Excellent customer service. Very fast and efficient. I especially appreciated the video they sent from the technician walking through my vehicle and describing potential repairs.

Timothy Johnson

My family was in the worst possible situation. Well over a thousand miles from home without reliable transportation. We got a tip to look at Bountiful Toyota and man are we glad we did. Jason began to assist us and we immediately felt that he had our best interests in mind. He answered our questions and made us feel like family. He not only offered us great professional help he stayed late to help transfer our personal belongings from one vehicle to the other. I haven't seen that kind of personal touch from a car dealership ever. I would not only give Bountiful Toyota my return business I would recommend them to anyone shopping for a new or lightly used Toyota. A thousand times thank you Jason and company. Tim and Lori from Texas.

Kevin Martin

Even though they were shorthanded, I felt they were good to inform me beforehand. I felt they took good care of my car & did as they promised. I’ve love Bountiful Toyota’s Service Dept for a long time. Thanks!

Becky Marquette

The guys at Toyota Bountiful are generally pretty good. My only request for the service I recently received was to have the oil changed and tires rotated within 1 hour and 15 minutes which was 30 minutes more than their quoted time. They had my car done in 1 hour 16 minutes. Pushed it kinda close but pretty much done in time they said.

Oman Sierra

Great service!! Manoj Sharma Is a great salesperson, I totally recommend him if you are looking to buy a car, you need to ask for him he will take care of you.

Chris Quarnberg

Fast service and very nice service department. Had recall work done. They did a great job and had me ready to get back on the road.

Janae Stone

Toyota Bountiful provides a great customer service experience for their customers. After Uhaul left me in a bind I needed a hitch on my car ASAP. They got the parts the same day, and did and excellent job. Their waiting room is made with the customers in mind. As I waited for two hours with my three kids 5 years old and under, my kids had fun in the toy room and enjoyed the complimentary drinks, snacks, and ice cream.

RJ Sarangay

Tiff at Toyota Bountiful really helped me get into the truck I was looking for. She was really good at listening to exactly what I needed and did whatever she could to get me off the lot happy in the vehicle I wanted. She did not waste my time and try to get me into something else, and she made the buying process as easy as possible.

Craig Jaynes

Great experience all around! Robert and Corey were great to work with. Very friendly and helpful - never felt pushed.

Samantha Gross

I go here regularly and am always pleased but this time my scheduled oil change took 2 1/2 hours. I’ve never had an oil change be longer than an hour. The rep working with me was great, I always love the facilities but that was a very long time to wait for regular maintenance.

Clairissa Granquist

Chris and Uriah are utter God's! They worked for two whole weeks to find me a deal that would work with my negative equity, fighting for me to get out on top. I've never been treated so damn well at a dealer.

Daniel Rojas

All I've purchased here are parts. Unlike other Toyota dealers that I've been to, the parts guys always have a genuine smile on their face. I liked that, it says something about the work culture of the place. Prices are, of course, dealer prices, and I paid $25 for a little windshield nozzle once, but when I went again to get a clip, they gave it to me. Both times I felt like they were knowledgeable and trustworthy. Can't really say much about the car buying experience. We came once to see a used Sienna that they had, it had damage that didn't show on the photos and we ended up not buying it, but the salesperson was always kind, even when he realized he wasn't going to make a sale here. I like the people who work here. Best Toyota dealer I've been to.

heidi Robinson

I absolutely love the service department here. They are always friendly and helpful. And the customer lounge is very inviting. Always stocked with great snacks