Reviews of Doug Smith Chrysler Dodge Jeep Ram (Car Concessionaire)

523 W Main St, American Fork, UT 84003

Average Rating:

DESCRIPTION

Here we offer you the information of people like you who buy the products of Doug Smith Chrysler Dodge Jeep Ram (Car Concessionaire) in the area close to the state of Utah.

Nowadays this firm has a score of 4.4 out of 5 and the rating is based on 910 reviews.

You may have noticed that it has an average rating is really positive, and it is based on a very high number of opinions, so we can be quite sure that the score is quite accurate. If people have bothered to rate when they've done well with the service, it works.

You know that we do not usually stop to place evaluations when they are positive and we usually do it only if we have had a problem or incidence...

This Car Concessionaire belongs to the category of Car dealer.

Where is Doug Smith Chrysler Dodge Jeep Ram?

REVIEWS OF Doug Smith Chrysler Dodge Jeep Ram IN Utah

Ryan Larson

We got a new Jeep over the weekend, and I was very pleased with our salesman Thomas! He went above and beyond to make me feel comfortable with the Jeep. He basically spent the entire morning with me explaining all the goodies with the car. Thanks for all your help. Would recommend Thomas and Doug Smith to all friends and family.

Perry Christensen

I have purchased my last 3 cars from Doug Smith Automotive in American Fork and have had a great experience. I did not have to endlessly negotiate or push back on up selling. They gave me a far price, asked what I wanted and gave me just that. My salesman, Greg Miller, did all the heavy lifting and I just had to show up, sign the docs and take the car. Loved it. Their service and follow-up is also excellent.

Tyler Brunatti

Went in for an oil change and Joseph was friendly, quick and professional. I had a small concern before leaving, and Nate Garrison took care of it immediately. They've won my business and I'll be back again and again. Well done.

Brandon Batt

Went in to look at a Jeep first thing in the morning. Greg came up and asked how he could help. We told him what we were wanting, how much, we wanted to pay, and what the monthly payment needed to be for us. We then left to watch my son play football and communicated with Greg via text the whole day. He was able to get the deal done, without us having to sit at the dealership all day! Thanks, Greg!

Barry Labrum

I purchased my car from Greg MILLER. What a refreshing experience it was to buy from him . He listened to every thing I had to say. I also worked with his manager Mark to get me a great price. I would invite Greg or Mark into my home, they are just that kind of people. Brooke in finance had me in and out in record time. I highly recommend this dealership if you like honest people. Norman Labrum

Matt Foxton

I recently bought a used car here. My salesman was Pedram Aram "Pedro" . I found a car I wanted online and called this dealership. I live 450 miles from this dealership. I negotiated a price for the vehicle over the phone and had the Doug Smith car dealership send a purchase order to my bank for financing. I was approved for financing hand given a check to give to Doug Smith in the exact negotiated amount. I called Pedram Aram and confirmed that the check was for the correct amount, I read this number to him twice. Both times Pedram Aram said it was correct. The next day, after traveling 450 miles to the dealership, I met Pedram. He told me in person that there was a lot of interest in the car, the purchase order he sent to my bank was not singed, and therefore 'does not count so the price of the vehicle has gone up $1000 more than we had discussed over the phone. Only after insisting on speaking to the manager was the issue resolved and I was able to buy the vehicle for the original negotiated price that the dealership had put into writing. Beware of the sleazy car salesmen at this dealership. Beware if you find a car online and travel here, they will try to take advantage of you when you arrive.

Derek Gray

They are super friendly. They had cookies for my kids. We were getting work done on our van, and the offered us a shuttle ride. They had car seats in the shuttle.

Anna Grigoryan

Great stuff, excellent service. I have been coming here for years now and never been disappointed. Stuff knows how to take care of my car’s issues, I am always in and out in no time. Thank you VERY much for always being on top of the things and excellent service.

Adam Willson

Klay and Brooke were the perfect team and created the best experience we have had buying a car. We left a different car dealership not having a good experience at all. We decided to stop by Doug Smith at 8:30 at night on our way home. Within 45 min we were heading home with a newer, better priced car than we were shown at other dealerships. Can’t say enough good about Klay, Brooke, and Doug Smith Auto. They have a customer for life!!!

Cortney Leneham

Best experience we’ve had buying a car. Ivan was so nice to us and listened to exactly what we wanted didn’t try to push us into something else. We told him we wanted the Mazda and he made it happen! Ivan alone gets five stars from us. Then a couple days later a got a screw on my tire and was leaking I took it back in and Ivan got it fixed not questions asked. Best place by far.

Chris Sears

We’ve bought plenty of vehicles from many dealerships over the years, and this has been probably the best experience yet. Jim Moore was very pleasant and easy to deal with, and patient beyond measure with our incessant questions and time-consuming shopping over multiple days. No pressure ever. He was super professional and genuinely listened to what our needs were, allowing us to figure out what we really wanted and finding it for us. Chris Smith was open and professional and available to talk to. Even the experience in the finance office was excellent-and that’s saying a lot. We will be back.

Jennifer Hakes

I was looking for a car for my father in law. He had many criteria he wanted in his car. Our salesman, Darren Allred, was so patient and positive during our search. I will definitely be back next time we need a vehicle!

cassy short

Braden and Evonne were beyond awesome! Went in and scooped up a new Jeep with little hassle or back and forward bull that most other dealerships give you. Brook in finance was friendly and efficient. I would 100% make the drive to buy from them Again in the future.

Michael Miller

Devan was my salesman. He really did a great job picking out exactly what I needed for a vehicle. Not just that, but as a student at BYU, I’m worried financially, but they really work with you! I really felt Devan and his team here at Doug Smith really paved a way for me to successfully finance and own my new truck! I’d recommend them to anyone!

Megan Amy

All the people are so great to work with!!!! Ask for Thomas he was an amazing sales rep!

Stephanie Harper

I came in and took a test drive with Jeff. He was so informative and willing to work with me! I will definitely be back to work with him.

Daniel Akalis

Left my Ram truck here overnight using their key drop. I called in the morning to follow up and talked to the service writer or whoever and he said they had a mechanic on it. I should mention the truck was in for 2 small recalls. They had the truck 11 hours and no updates or call to let me know it was done or would be longer than expected. Communication at dealerships sucks unless they have you by the wallet I swear. I only bring my Ram here for recalls. I wouldnt work with them otherwise.

Jeremy Shipler

Easy purchase, found the truck I wanted online talked to Shawn he made the transaction painless. Got it for a fair price.

Jeanie Wilson

Best dealership in Utah County! I’ve been purchasing cars from Brad Smith for 30-+ years and have NEVER been disappointed in their cars, service and/or wait time. In fact, thanks to Rick, I even got my service work done on a day they were swamped! Talk about Customer friendly!! Won’t go anywhere else, EVER!

Sonya Pullan

Thomas helped my daughter buy her first car and went out of his way to help her get financing because she is not quite 18. It was a longer than normal process because of this, but he made it fun on top of helping her find the perfect car. I would definitely work with him again!

Haley Dryman

Our experience working with Tom was the absolute best! His product knowledge was very impressive, and customer service was incredible. We will definitely be back to work with him in the future

Jason Busselberg

This past week I went in and met with Ben Kidd. He helped me buy my wife a new Subaru Crosstrek. He normally focuses on Chrysler brand products, but was just as knowledgeable able Subaru’s and helped me get the right car. He also helped me get top dollar for my trade-in! Go in and see Ben to get a great ride and an even better price!

Kandi Lee

We just purchased our second vehicle at Doug Smith’s in American Fork. After having Greg Miller as our sales rep the first time, we made sure to look him up again. Both times, we decided within a few minutes exactly which vehicle we wanted. Greg was great, and gave us the number to the best place to get duplicate keys made. He even washed my other car! No one was pushy or smarmy, like some dealers can be. Brooke was able to make sure we got the terms we wanted, and they were so friendly and accommodating. Thanks so much!

Cameron Earnest

I had some of the greatest service I have ever experienced at Doug Smith Chrysler. Darren helped me out and made the process of purchasing my car an experience I won’t forget. 10/10 would recommend.

anita mayer

Most positive car buying experience I've ever had! These guys are definitely all about customer service and repeat business. I'm a customer for life! No car salesman pressure at all, we got a deal for under, yes I said UNDER our budget! Fantastic vehicle at a fantastic price. Shop around all you want but buy at Doug Smith Auto!! You will come away as happy and proud as we are. Thanks guys! You rock!

Temple Mastery

Sadly this was a step up from the previous experience. We went there to get some warranty work done on staining, and they didn't get all the stains out. So they didn't see them. Although they're fleeing to be fairly easy to see, but I totally understand that you can miss stuff like that. They said they have to call the warranty company now cuz maybe it's the out that won't come out. However, once they lost our truck. After my wife getting a ride all the way down there from the other part of the valley, I had to interrupt my day to go pick her up cuz I truck was missing that was interesting

Kim Helm

I had a great experience at Doug Smith. Jim Moore helped me find the perfect Jeep and was so knowledgeable and easy to work with. There was no pressure or back and forth. He answered all of my questions. Brooke in finance was also great. She explained everything to me and never seemed put out. Thanks for everything!

Shaunna Rachiele

We are very pleased with the service we received from Thomas Barnett with the purchasing of our 2020 Suburu Forester. He was very professional and pleasant to work with and made our car buying experience very great and seemless. Also the overall experience with the whole crew at Doug Smith was great. We love our new Suburu. Thanks again Tom!

Stephanie Nelson

I had a very positive and seamless experience leasing my new Jeep Cherokee through Doug Smith. Val Chipman was such a knowledgeable and helpful salesman and took great care of me throughout the process! He worked extremely hard to ensure that I received the best deal possible. Love my new Jeep! Thanks Val!

Wes Barkell

I just purchased a new Ram from Devan. I was extremely impressed with Devan and the Doug Smith dealership from start to finish. Devan was very easy to work with and made buying this truck a lot of fun. I have purchased several vehicles over the years and this was easily one of the best experiences I have had. I highly recommend Devan and the Doug Smith dealership.

Allyson Link

We love our new Pacifica, thanks to Mason! He was great and answered all of our many, many questions. He even brought the car to us to test drive! This deal definitely wouldn't have happened without a salesman as patient as Mason. Thanks for all of your help!

Michael Harney

Many thanks to Jed in the service department who schedules service but also jumped into the repair side and found a fix for my door handle that saved me $250. These guys are awesome!!

Steven Simpson

Garrett Perkins was very helpful, it was a very pleasant experience.Thank you Garrett and the rest of the team for helping in the purchase of my new Jeep Wrangler. I would recommend Garrett and the whole team at Doug Smith Dodge,Jeep in American Fork,Utah

Lisa Warnick

I came in with my husband not sure what car we were buying, or if we were buying a car at all. Andy helped us with everything we needed. He is very funny and polite and made sure we were comfortable through the whole process. I highly recommend this Doug Smith for anyone looking to buy a vehicle!

Lindsey Anguiano

Cody was great and helped me get into my new car at the price I wanted. I live out of town and we were able to get almost everything done over the phone which saved me a lot of time when I went to pick the car up. Loved it!

Perry Johnson

These guys were excellent. Not pushy at all and had the best price within 500 miles. I will definitely be recommending them to many.

Steven McGovern

The 3 stars is mainly to do with the sales person that helped me. Greg Miller was great. Now onto the reason why it's not 5 stars. Their 150 point inspection was referenced several times throughout the sales process for my 2008 Nissan Xterra with 130K miles on it. It was an as-is warranty and has now been in the shop twice in about 1 month. I had a bearing break on me within 4 days. They were nice enough to cover half the repair costs on that since it was so close to the purchase date. I didn't ask for help on the second repair that just happened. But apparently at some point someone rigged a questionable wiring set up to bypass a blown fuse on the connector for my battery. It melted and brings me up to $1,000 in repairs since purchasing it less than a month ago. As I said, they helped with the 1st repair, but I've had to pay over $600 out of pocket within 1 month. Their inspection is probably not the most trustworthy on used vehicles.

Mac Richards

I only do business with the Smith family! They have treated me incredibly well over the years. They have top notch people that care about you and take care of you through the experience of buying a car. Another great experience thanks to Mike, Chase, Thomas, and Brooke! Ask for Thomas in sales and this team up will not let you down!

Sam Green

I had the BEST experience buying a Jeep here! I HIGHLY recommend Jim Moore as your sales rep! Seriously ask for him! He was so helpful, honest, and made sure to make me completely comfortable with my car before purchasing! He looked through every detail of the Jeep with me and answered any questions I had even if that meant I needed to speak with an auto shop worker. The buying part was seamless & they were able to get my bank to match a lower interest rate than I walked in with. I am so impressed with this dealerships kindness and care! I wasn’t pushed for anything I didn’t come looking for in the first place. Jim sat in my Jeep with me when my purchase was complete and walked me through all of the buttons and functions of my new car. He also said This isn’t just buy your car and get off the lot deal, to call or text him with any questions in the days to come. I trust that! I left so excited and felt so taken care of! I think I’ll be buying jeeps for the rest of my life just because of the experience I had!!! Thank you Jim! Nicest guy EVER!

Joe Kool

Pedram "Pedro" Aram was great to work with for our purchase, you should look him up when you need a vehicle. Everyone involved was friendly and helpful, and we are completely happy with our experience. Look down the list of reviews, and you'll find that nearly all other customers share our 5-star rating as well.

trevan webster

Doug Smith service is top shelf. They were able to identify an issue that others had missed regarding my brakes. Seth Was very personable, and took the time to explain the cause of the problem. He was very informative on the process my vehicle needed to be repaired. Overall a great experience there.

K&N Savage

Took a car in for service Monday afternoon and have some items repaired and had HORRIBLE communication from the Service rep. We tried to call several times to get answers but couldn't get a hold of the guy in the service department we were working with. Asked for answers from 2 other service reps and they refused to give any update all they would tell us is "we had to wait to talk to our rep". Was told it would be done in 2 hours at 8:30 AM on Tuesday. Finally at 4:10 pm was told hopefully in the morning after a good nights sleep and a cup of coffee we would have answers and he would call me around 9 AM on Wednesday. Finally after no call and leaving several messages we just went to the dealer to find out what was up. Magically the car was done and he was "just going to call me"... would not recommend taking vehicle to Doug Smith for Service.

John Kelsey

Jeff Winn and Chris Smith where fantastic as always assisting my daughter with her firs car purchase. Jeff Winn went all out to let my daughter drive every possible car in her price range and never once did he discourage or persuade her in any direction. And Chris smith as always is there to assist me when ever I need a car I have really come to count on him and Doug Smith for all my car buying needs. I also think it is safe to say that they have made a permanent costumer out of my daughter this week.

Lyndsay Proctor

My husband and I came in to Doug Smith and was treated very well. Darren and Thomas were very helpful. This is our second vehicle purchased from Doug Smith

Chris Ballantyne

We have bought and leased multiple times with Gabe Smith and he is absolutely great! His product knowledge is extensive and he is easy to work with. If you are in need of a vehicle Gabe is the right person to get ahold of. We will definitely be back to see him for our next purchase.

Michael B

I dealt with Devan Nelson and he was extremely professional and I didn’t feel uncomfortable shopping through him.

Eric Holmes

I can't attest to the car buying experience here, but I will share my experience with the service department. I took my Jeep Wrangler in about a year ago because the rear seat wouldn't tumble forward. They charged me $100+ to look at it. As far as I can tell, the only thing they did was look at it and see that it was stuck. They came back and said they could fix it, but it would be over $500. I said no thanks, paid the bill and left. A couple weeks later, I was able to unzip the seat covering and access the seat mechanism. I was then able to manually activate the seat release and allow it to tumble forward. There I found a piece of plastic that the previous owner had accidentally jammed into the mechanism. The whole "fix" took about 15 minutes. I would have expected the dealership to have at least looked at the mechanism if they are going to charge the customer. I would not trust my vehicle here in the future for service of any type.

Katie Grimble

I'd like to thank Andy he helped me get into my dream car ! And he made it all happen over the phone and mail. Super easy . I just flew in ( he picked me up from the airport ) and my car was ready to go .. thanx Andy your the best

Tony Yraguen

Great people, great products! They stand behind their word! Had a great experience with them multiple times! Seth and Nate are really good to work with and pay extra special attention to you through the entire buying process! I will be back to purchase again! I highly recommend these guys!

Jose Sudweeks

My wife and I just purchased our second new car from Doug Smith American Fork and we really enjoy the no pressure environment. Mason was our salesperson and being new to the sales force, I felt he did a great job getting us in to this 2019 Jeep Cherokee. He has a great personality and is a great addition to Doug Smith. We are honored to be his first new car sale. I would like to add that everyone there are great to work with from sales to service. Will definitely keep buying from Doug Smith

Jenny Lynne

Went in not completely sure what I wanted. They were so friendly and helpful the entire time! I left that night with an awesome Jeep! Devan & Kyleigh spent all night with me until I was able to make a decision. So grateful for them & all they did for me to help me find my new car! Go in and ask for Devan. He will definitely help you find what you want!

chris Jensen

When making large purchases, like a vehicle, I like to do my research and make sure I’ve covered all the bases. I want just the right trim level, a color I can be happy with and car that will meet my needs. I don’t want high pressure sales pitches or pushy sales people. I visited Doug Smith several times and eventually worked with Cody. He did a great job in helping me find just the vehicle I wanted and I never felt pressured to buy. It took me several days to settle in just what I wanted. Cody was great to let me test out the vehicle to my satisfaction and worked out a deal I was very pleased with. I am really enjoying my new Cherokee Trailhawk. Thanks Cody

Gary Jones

Val Chipman provided great info and service

Michelle Robinson

The wait from start to finish was 3 hours!! They said it would be an hour

Joshua Thorn

Thomas gave exceptional support, service and advice in my Gladiator purchase. He was very knowledgeable about the vehicles, patient, and seemed like he was happy to help me whether I purchased a vehicle or not. He was quick with responses via text and available whenever I needed him even on his days off.

Bailey Merrill

Over the weekend I leased a 2020 Jeep Grand Cherokee from Thomas Barnett and I couldn’t be any happier! Thomas and I had previously worked with each other and when I decided that I wanted a Grand Cherokee, Thomas was the first person I wanted to reach out to. In addition to answering all of my questions about the car and leasing process, he presented himself and the deal with complete professionalism and transparency to me and my cosigner. I would feel more than confident sending anyone, to Thomas if they’re interested in looking at a vehicle!

Sean Stevenson

Andy was great. Took the time to make sure we were taken care of and helped us get the best deal possible. Everyone that helped was great and we'll be back for our future car buying needs.

gg gut

Thomas and Chris were really polite and very helpful. They help me find just the right car I was looking for and such a better experience than the other dealer I went to before coming into this dealer. Totally would recommend, thanks guys!

Brian Beardsley

I could not have asked for a better experience in leasing our new car. The Team at Doug Smith made the whole process so easy. Greg Miller was outstanding and he was an absolute pleasure to work with! He listened when I told him the vehicle was for my wife, and spent the time making her feel comfortable. I will be sure to send everyone I know to Doug Smith and to see Greg Miller!

Dustin Carter

Do all they can to help and get you in right away. They took many times in and lots of money to figure out my problem but its finally fixed!

LRS Boys 2011 Premier Team Game Footage

Best dealership in the Wasatch Front! I have purchased a couple of cars from Doug Smith and will happily go back there whenever possible. They are honest, helpful, and don’t approach the situation as a sell at all cost. Jim Moore (our sales person) is fantastic! He gets how life works and does what he can to make things better for his customers. An A+ experience yet again.

M. Graham

Andy at Doug Smith Chrystler was wonderful. He was patient, kind and informative. We were able to trade in our old car for a fair price and purchase the car we were looking at for a good deal. I would give Andy 5 stars. The reason for the 3 stars instead of 5 was because we were there for 5 1/2 hours. All of the financing people were busy at the Chrysler dealership so after waiting for a while, we were moved to the Kia dealership where we also waited for over an hour. I realize things get busy but 5 1/2 hours at a dealership was a bit much. In addition, the person who helped us with financing pushed the extended warranty waaay too hard. It was so uncomfortable. I realize they're likely told to push warranties as part of their bonus earning, etc. but it was so uncomfortable and really put us off. Andy... 5 stars. Two less stars for wait time and pushy financing guy.

Nate Garison

Could not be more happy. My wife and I absolutely love our new Durango. Chris, Casey and Gabe were great to work with and Brooke took great care of us in finance. Love the car, love the dealership.

Madi Murray

Hands down the best car-buying experience I've ever had! My husband and I were looking for a new AWD car and thought we'd swing by a day after work to take a look. We were helped by Bruce Graves who was phenomenal. That first day, we didn't end up buying but we were so impressed with Bruce and with the entire experience that I recommended that my mom go check it out. The very next day, she drove off the lot in the perfect car for her, thanks to Bruce! My husband and I went back over the weekend and ended up in a perfect car, again, thanks to Bruce! He was knowledgeable, professional, friendly, and so helpful. I cannot recommend him highly enough!! Thank you, Doug Smith Chrysler Jeep Dodge, and THANK YOU Bruce!!! Next time we (or anyone we know) is in the market for a new car, we will absolutely be returning!!

Avery Smith

Gabe was great to work with! I recommend him to all my friends and family!

Matt Patrick

Purchased a used vehicle from Doug Smith CDJR this week — their sales staff was exceptionally helpful and made the process painless. Yvonne assisted us with several test drives and coordinated so that we would be able to take the vehicle for the day to have it inspected by a third party. During the purchase process, Klay Kemp and Casey Clifford were two of the easiest people I've ever worked with while purchasing a vehicle. Brooke was also amazing and sped the process along — it took less than an hour to complete the sale start to finish. Enjoyed working with a dealership that was genuine and honest, I’ll definitely be back next time we need to purchase a vehicle.

Brian Bartlett

If I could give less than one star I would. We purchased a Pacifica about 4 months ago, Barry was our salesman and he was wonderful, our experience had been great up until this lat week. We brought the van into the service department after making an appointment earlier in the week to do so, it was for an oil change and a recall notice. After a couple of hours at the service department it was ready, my wife picked up the car and on the way home the van made an awful grinding noise, then the service light came on for the "Start/Stop" function, so we promptly called Doug Smith to explain what was going on, they told us they wouldn't be able to get us in for over a week, I explained that wouldn't work because I'm heading out of town for work, and we were just in there, they told us sorry, we won't be able to get you in, I told the lady I hope nothing else goes wrong with my van, she then laughed at me and said it's only the "start/stop" function, you will be fine. That was Thursday of last week, fast forward to yesterday, my wife called me while I was at work and said the van wouldn't start, after multiple try's she got the van to start, but there were no lights on the shifter signifying what gear you were in, then the service shifter light came on. Later that afternoon, my wife went to the park with the kids and our nephews who were in town visiting, when she got to the park, she put the van in "Park" but then the van wouldn't turn off because it said the car wasn't in Park, but it was, so we promptly called Doug Smith again, they told us they couldn't get us in until Monday of next week, I told them that is unacceptable, my wife is stuck at a park in 100 degree weather with 6 kids and the van won't turn off, again, they told us there was nothing they could do. My wife ended up calling and speaking with someone who transferred us to a man named Jed, she got his voicemail, so she called back and asked to speak with a manager, she got transferred to a lady and my wife explained what was going on, she said, I'm sorry there's nothing I can do, I'm just the secretary, my wife thought she was talking to a manager, the gal then told my wife to call a tow company that she referred us to, so my wife called multiple times but couldn't get through. Then she called Doug Smith back and was able to finally speak with Jed, she told him everything that had happened, he said he doesn't know why they told my wife to call this towing company because we would have been responsible for the cost, so he gave my wife the roadside assistance number. Shortly after this, I called Doug Smith and spoke to Jed, he mentioned he spoke with my wife, I asked for an update the next morning, he told me that he would get back with me around 9:30 - 10 because in his words "we get pretty slammed in the morning" what I heard was, your not important, I'll get to you when I can! That is horrible customer service!!! It is now the next morning and I'm typing this review because it is 12:39 pm and I still have not heard a word from Jed or anyone from Doug Smith, I have left multiple messages for Jed and for the service manager and have not heard from anyone back. They were supposed to set us up with a loaner car this morning, yet, no one will call us back or help us that. I DO NOT RECOMMEND THIS PLACE, THEY WILL GLADLY TAKE YOUR MONEY TO BUY THE CAR, BUT AFTER, YOU WILL BE FORGOTTEN, DO NOT BUY A CAR FROM HERE OR DEAL WITH THEM IN ANY WAY!!!!!!!!!!!!!!!!!!

John Smith

Jim was amazing! He made it really easy for me and my wife to purchase our new trailhawk. We visited 2 other dealerships before driving out to American Fork. It was well worth it with upfront pricing and zero pressure. Thanks Jim!

Katherine Winn

Worked with Jeff Winn to purchase a used car. He was friendly, knowledgeable, and very helpful. Jeff made sure I knew all the features of the car.

Brandon Hudson

The rudest service department I have ever encountered. Took my jeep in to have them check the battery and should be under warranty and they would not fit me in and told me that it might be about 2 weeks to get me in. When I'm ready to buy my new ram truck I know what dealership I'm not going to.

Marlin McKinney

We have bought two vehicles from the Doug Smith dealerships. It has been a pleasurable experience both times.

Calypso Gray

Great place, Jim Moore was my salesman and I couldn’t have asked for a better person. He was not pushy, super easy to talk to, very patient and genuinely kind. The financing expert here also took his time and put in a lot of effort to get me the lowest APR. I went to a lot of different dealerships and this one made me the most comfortable and happy with my decision. 5 starts!

Kevin Fail

Hands down the beat service andowest prices. I will only do further purchases here. Our sales man Val was amazing. He was fast, friendly and let us be ourselves. I highly recommend this dealership

Jessica Lym

Wow! Barry and Mike were incredible to work with throughout the entire process! Barry genuinely listened to us the entire time as we told him what we wanted and didn’t want. He was extremely respectful to our price range, and never once tried to get us over it. Within minutes we had keys and were inside the cars and test driving them. He made sure to drive each car over so we could compare them side by side. Barry was excellent at keeping track of what we liked and didn’t like about each car. He was very aware of the pros and cons for each model and how well it fit with what we were looking for. He brought up aspects and perks we hadn’t even thought of while looking. Barry made sure he found the best deal with mileage and pricing. He never once rushed us, gave us plenty of space and time to discuss and decide what we wanted to do. Mike was fantastic in helping seal the deal and making sure everything worked for us, and went above and beyond what we expected! We would recommend them to anyone and will be doing all of our business with them from now on!! Thank you!!

Sariah Miller

Hands down best dealership in this area! My husband and I worked with Devan Nelson to get a new mom car for me and he never pressured or hassled us and was extremely easy going and helpful! I Would recommend this dealership to everyone!

Jed Ashford

We had an excellent experience here after having a bad experience at other dealerships today. All of the staff is experienced and professional. We worked with Pedro who found us a vehicle super fast. Combine that with a 7 year bumper to bumper warranty and we are happy New car owners. Thank you all!

Spencer Richards

Best place to go for a car or service! They do a great job!

Aaron Watson

Barry Labrum is the best car salesman I have ever worked with! He took care of us like family. We would definitely recommend him to anyone.

Lucas Smith

Just bought my special order dream Jeep! Everybody was so great, I worked with Pedro Aram. He was great, super patient and not pushy at all. I looked at building a truck all over the US. Doug Smith matched and beat the best price I could find. This dealership rocks! Special shout out to Brooke Purvis getting me in the door and the money stuff done!!!

JTC

This appears to be a fine place to buy your Dodge/Jeep/Chrysler from. I personally have never bought, but have looked many times. The location is convenient enough. Sales people have always been friendly and professional. They know their stuff. Selection is pretty good too. I have not chosen to go with a Dodge/Jeep/Chrysler vehicle up to this point and I suppose if I do, Doug Smith would be the leading candidate. Parking is minimal and egress is thankfully controlled by a traffic light.

Jeff Saum

Great staff. I got more than I was expecting for my trade in and the entire experience was painless. I would recommend

Mark Madsen

Devan Nelson at Doug Smith Chrysler Dodge Jeep Ram in American Fork, Utah just helped me purchase a 2019 Ram 1500. He gave me the best service I could have ever wished for. He helped me look around for a couple of weeks for the right truck and spent a lot of time with my wife and I when we came in to the dealership to talk to us about the trucks and different features and he answered all my questions with good and knowledgable answers. He was able to get the truck to a price that we needed and was never pushy. We felt very comfortable at Doug Smith. Once it came time to purchase the truck we weren't in the financing office for more than 15 minutes. Great experience, great service, and a great truck. I will definitely be coming back.

Greg Colledge

I highly recommend Doug Smith if your looking to purchase a new vehicle. I walked in told them what I wanted then we ordered the truck of my dreams with every option I could ask for and I got there within 5 weeks. I am very happy with my purchase ask for Jim when you get there he was able to answer any of my questions and didn't pressure me into anything I didn't want

Tennille Hawkins

This dealership is amazing. Our sales person, Cody, was fantastic and patient with us. We were looking for a used car for my 16 year old and ended up trading in my car for a new one too. Such a great experience!

Timothy Harlow

I have been getting my vehicles serviced at Doug Smith Dodge in American Fork since 2007. If you are looking for a quality service facility, this is the place. The staff is really friendly, and the service writers are quite knowledgeable. The service manager always says hello to me when I am there, and he will make sure you are treated well. The mechanics know their stuff, and they too are quite nice. They just finished work on a 1972 Dodge Dart that I had at a restoration shop in Salt Lake who totally botched some mechanical work. These guys know what they are doing, and they treat you well.

Angela Lock

Devan Nelson helped us buy our van and it was such an amazing experience. Honestly we buy cars quite often but this was the first experience that I didn’t have that “buyers remorse” or anxiety after it. They were great and their customer service has been nothing but awesome. Devan wasn’t pushy at all and helped us get a vehicle we NEEDED, not one that would have made him a huge commission. Will definitely buy from them again.

Victor Willes

Garrett Perkins was very nice to work with (and patient). I looked at several used Grand Cherokees over the past few months before deciding. This is the 5th vehicle I have purchased at Doug Smith Auto. Good people, good place.

Benjamin Lemley

My wife and I just purchased our new (used) vehicle from Doug Smith and it was a great experience. Their salesman (Braden Wallace) was great! We told him what we were looking for and what price range we had and he found us the perfect vehicle within a couple days! We’ll definitely be going back and working with Braden again in the future!

Scott Acerson

My wife and I had a great experience buying a car from Doug Smith. Devan one of the sales reps was very helpful and made sure we found something that fit our needs and price. Great customer service. Best prices and service. Highly recommend

Rob Smith

Worked with Darren. Was a really awesome guy and proved top of the line service.

Kelsey Arroyo

We go here to get our jeep serviced because they are always upfront and honest. We like the 4 oil change special they offer too.

David Park

Just bought a 2020 Jeep Wrangler from Doug Smith. This was one of the best car buying experience I have ever had. Our salesmen Jeff Winn was great, no pressure just focused on our needs. Great experience we will be back.

Jedediah Kelsch

Thomas was patient in going over all the lease policies. We were returning a lease wanting to get out of it, however his service was so awesome we were happy with a new lease. Thanks to Thomas we left feeling confident and satisfied in our decision! We will happily refer him from now on!

Jane Williamson

My husband and I just bought our dream car yesterday! We got the jeep grand cherokee and everything about it is perfect. Andy helped us out and we really liked him!! He was not pushy like other salesman, he was really patient and helpful and he got us an unreal rate. We will be buying future cars from here!

Trevor Curzon

Casey did an outstanding job. Not your typical car salesman. Just a cool kid showing me a cool car. No pressure.

Jared Bellitti

Devan was a great help. He showed us multiple cars to help us find the right vehicle for us. We were in and out quickly with the car we wanted and needed!!

Valery Lee

I would like to say that I am very Thank for Jeff the sales men for helping me find a place to get my heater fixed in my Jeep. Thanks for his wonderful customer service and friendly attitude.

Ty Palmer

The salesman who I spoke with was very nice and knowledgeable about the vehicle I test drove, but I was never sent the gift card they promised as an incentive to test drive a new ram 1500. After a follow up email and a phone call, I have still not seen the gift card they promised. Not too surprised given the industry, but I am a little disheartened by the false advertising.

Chuck Jorgenson

Garrett Perkins was an amazing salesman. This is my best experience buying a new truck.

Brady Shepherd

I was very impressed with the service and help they gave us at Doug Smith in purchasing our new vehicle. Employees were very friendly. I felt my wife and I were very well taken care of and not pressured at all. Will definitely recommend others to this dealership and we left with my dream truck. Thank you Garrett!!

Mark Hopgood

We called ahead and the car we were interested in was ready to go. Great service, quickly got the deal done in less than an hour! Thanks Garrett!!

Teena Robles

I stopped in to Doug Smith CDJ American Fork location today. Yvonne helped me out! She was very knowledgeable and answered all my questions! She was the ideal saleswoman. Not pushy, just helpful. I did not buy today but am planning in the near future and I will be back to Doug Smith because of Yvonne! Thank you for everything!

Jennifer Nelson

We needed a new car fast after our previous one died. Devan Nelson helped us find the perfect KIA Optima. He took the time to explain our options, we did the paperwork (much smoother than at other dealerships), and we were on our way in great time! We will definitely buy from Devan at Doug Smith again!

Michael Gourlay

Jim Moore with Doug Smith could not have made the process any easier. He was very knowledgeable and helpful through the entire process. I would definitely buy with Jim and Doug Smith again.

Mike Sagers

My ram 2500 with 39,000 was in an accident because of a bolt being to short not reaching the lock nut. Info of this problem is online. They didn't take it serious. I put a new bolt in to get it to them. They charged me to look over my front end. & to clear the codes that came on during the accident. I'll be buying my next truck from another dealership!!!

JW Deming

This is the best place to buy a vehicle! I can honestly say I have never been more happy with a purchase in my life! Our salesman Cody was so nice and patient! He allowed us to test drive several vehicles and never pressured us to buy anything. We left with a car we loved, and felt like Cody gave us an great price as well. Thank you Cody, your the best!

Tammy Stephens

My husband and I had a great experience here. Braden listened to what we wanted, and worked to get us the best car for the best price. We appreciated his transparency and his integrity. Would definitely send my family and friends to work with him.

Erin Fryer

Pedram is the nicest salesman to work with we choose him every time.

Zoe Smith

I love buying my cars from Gabe Smith. Not pushy at all and makes the whole process easy and stress free.

Mike Bingham

Tom Barnett is the best salesman and made everything smooth and easy! 10/10 recommend him and Doug Smith autoplex for your car buying needs! Just bought a 13 KIA optima and am stoked!

Kelsi Hicken

I went to a few dealerships and this is the one that i ended up loving because of the staff! Jeff was the man who helped me and he is great! We ended up not being able to buy a car at the time we met due to job circumstances and Jeff even offered to help find my husband a job! They are very kind, helpful and knowledgeable! 10/10 great experience here!

Jenna Webster

We just bought our 6th vehicle from Doug smith. Greg Miller has been the best sales person we have ever had. He makes you feel like family and makes sure that you are taken care of. We will continue to buy from Doug Smith. The whole staff is amazing! P.S. Don't let Greg retire ;)

Isaac

Doug Smith was great, Seth Mills was friendly and informative. He was able to fix an issue other shops had not been able to resolve. I will definitely be going to him for my vehicles maintenance and repairs from now on!

Melissa Patterson

This is the second Jeep we have bought at Doug Smith. We now have a Rubicon to go with our Grand Cherokee. Garrett Perkins has sold us both of our trucks and has been fabulous to work with. The staff has been great and service has been right on the money. We just lifted this Jeep prior to delivery and they did a great job ! I always say you are not really looking for a specific car but trying to find that one salesperson who you can trust. We have that in Garrett! When our son is ready to trade his dodge in we will be going back to Doug Smith. Thanks everyone for always going the extra mile to be helpful. I can tell you I pestered Garrett for two months on this deal back and forth driving everything and he was always super chill and willing to cruise around with me knowing full well I wasn’t buying anything that day!!! If you are looking for a new or used car go look Garret up at Doug Smith Autoplex!

Heather Taylor

Pedram was the best salesman. He was quick with his information and quick with getting back to me with any questions I had. I would highly recommend buying a car from him. I love my Jeep. thanks

TODD REISING

Great Dealership, no hassle... no pressure, the deal fell together with no issues, they even ended up getting me a better rate than my banks pre approval.

Mikelle Latimer

We bought a Chrysler Pacifica here a few days ago and we had a really great experience with Braden Wallace. No pressure, really friendly and SUPER helpful! We had a great experience!

Kiahna Hines

I had the best experience at this dealership! I was mainly helped my Chris Smith and Gabe Smith. They were kind and prompt. I would without a doubt return again. Great car and AMAZING customer service!

Cynthia Stewart

Doug Smith is a great place to get a good reliable car. Val was the salesperson who helped us and he wasn't pushy. He was nice and answered all our questions. He even helped us check things out all over the car to make sure things were good. He got us a great deal and we got a great deal on the warranty too. The people took good care of us to make sure everything was right and got our car looking nice and ready for us. I would recommend Doug Smith to buy a car.

Talisha Shepherd

I was extremely impressed with this dealership. Our experience there was wonderful. The salesmen were all professional, the building was super clean, and they went above and beyond to help us out. We will be referring customers to them in the future.

Spencer S. Young

I have only ever use their dodge ram service department because there vehicles are a little pricey for me but I've been very impressed at the level of detail and care when handling and working on personal vehicle. My only comment is this dealership does like to... some may call up sell I call it preventative maintenance to someone that's trying to save money they may not like this, but for someone looking to take care of their newer nicer truck I highly recommend this service department and dealership

Kara Gracia

Great place to buy a car! Zach was a big help!

T W

Thomas is the man. He is a straight shooter and helps you along the way. What I was most impressed with was his follow up with me. I wasn't one that walked in and left with a new car. He looked into things and would keep me in the loop. Thanks Thomas.. loving the new ride.

Dan Posner

Thomas was great to work with. He did his research to answer questions for me on a car that isn't sold very often which was very helpful. Pleasant. Not pushy. Quick to respond via text to any of my questions. I highly recommend working with him if you are looking to buy a vehicle.

AB91 Knight

Yvonne is such a genuinely kind representative who took the time to listen to my needs, price range and desired vehicles. There was absolutely no pressure to buy out of my budget. Frist time buying a newer vehicle, I was thrilled with my experience and will continue my purchases from this dealership. I left the lot without regret and absolutely LOVE my new vehicle.

Emily Hill

Working with Greg Miller at Doug Smith Auto is always such a great experience. Not only does he treat you like family, but he also puts extra effort into finding exactly what you need. He has helped me find my last two cars and each time he has exceeded my expectations. If you’re looking for your dream car, Greg Miller is your guy. I’ll forever be a Doug Smith Auto fan!

Lizzie McCrery

We loved our experience here. Greg Miller was the sales rep helping us and he did a fantastic job. He got us a very affordable price for the used car we ended buying and he went above and beyond to make sure it was detailed and the paint was touched up before we took it home. He even helped me install the license plates later when I came to pick them up and had my arms full with kids in tow. The dealership provides a great warranty for our vehicle and the customer service was excellent.

Nicole West

I went to Doug Smith and had an awesome experience purchasing my car! Gabe was so attentive and super good to work with! If you are looking for a new car Gabe is the one to go to, I definitely recommend working with him!!

Greg Bawden

Ive bought over 20 cars here in the past 10 years. Some personal and many for the business I work for. They are honest and fair and great to work with. They are not high pressure and really want to sell you the right car, not just any car. Its good to see a big dealer treat you this way. Their service Department is friendly and do a great job in getting your car fixed and getting you back on the road. Thanks Doug Smith

Kevin Orantes

I had a great experience here and would recommend my friends to come here as well. It was an enjoyable time as well as Klay was super friendly towards me and my mother. He was also really informative and helped me buy my first car.

tony fish

Very bad people. They will sale you anything and screw you on any trade. Dont buy or sale to them.

Cody Cook

Braiden was an awesome salesman and Darrin was the best finance specialist

Cassidy Brown

I have bought a couple of different vehicles and have been extremely pleased with the entire experience. Gabe Smith went above and beyond helping me find the best cars. He is super professional and genuinely listens to what my needs are and what price range I am comfortable with. He allowed me to take the time I needed with each test drive so I felt confident with my choice. I tell everyone I know to go see Gabe when they are looking to buy a car and each person I talk to can't say enough positive things about him as a salesperson and also the quality of car they are purchasing.

Angela Parks

Extremely friendly service! Thank you for your help!

Laura Case

Greg Miller helped us get into a beautiful Dodge Durango. He was such a pleasure to work with. Greg genuinely cared about our wants, needs, and budget. Never have I worked with such a kind salesman.

Kabe Barton

Greg Miller was really good to work with. I called him before going in to ask all my questions, I came in and talked face to face with him. We went over all the information with patience and understanding. He found us the vehicle with ease and let us take the time to test it and ensure we liked it. There was no pressure to buy, just good patient work and honesty.

Patricia Nielsen

The first time I bought a car at Doug Smith , Greg Miller was helping me find the perfect one ! The experience was awesome ! He was kind and listened and found me my perfect car which I still drive after 6 years ! When my two sons needed cars we went back and asked for Greg ! Wouldn’t want anyone else !!! Great customer service !

A.J. Davenport

This review is more about the Dodge/Jeep/Ram brand than just this particular dealership. I was sold an extended warranty when I bought my truck brand new. Apparently, said warranty is only valid at the dealership where I bought the truck. I have never heard of this type shady practice. I have always purchased extended warranties with my vehicles and they have always followed the vehicle. I will never buy another Chrysler vehicle ever again.

amber willson

Klay Kemp and Brooke have now helped us buy 2 cars and the experience gets better each time. I waited until Klay was back in to work with him and so glad we did. They gave us lower than internet price for being a return buyer and gave us more for our trade than KBB said it would be. Best car buying experiences hands down!!!

Kris Owens

Got a great deal on a a repair! Great service from the service department! They went above and beyond to right a wrong from a previous visit! Will definitely continue to bring my Jeep here.

Nicholas Rizley

Jim Moore at Doug Smith Jeep was amazing!! He made the process for an out of state sale so great! After spending hours at other dealers we expected the worst. Now we just wonder if Jim Moore can be our dentist too as he made the process painless and simple.

Jerry Schow

Working with Thomas at the Doug Smith auto complex in American Fork was amazing! He was well informed of what was on the lot, and available in the price range we were looking for. With the kind service he offered, we will be back to buy our next car at Doug Smith.

Dave Burak

“Exceeds Expectations!” Greg Miller at Doug Smith is top notch! This was the third vehicle I have purchased from him. Greg went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice. Greg took the time to give me all of my options. After I decided on a truck the process was absolutely painless. So quick and professional. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Greg at Doug Smith. I felt like family by the end of the whole process! I would recommend Greg Miller to anyone who is looking for a new or used vehicle.

Rusty H.

Good dealership that has helpful employees and provides good service.

Emily Lawrence

I had the best experience at Doug Smith! Cody Alldridge and Chris Smith we’re so helpful and made the car buying experience so easy. I had a tight budget and they were able to give me solid options without feeling bad or embarrassed and were so helpful/patient throughout the whole few days of me figuring things out. On top of that every person there was so nice and welcoming!

Cody Meryhew

We’ve purchased two new vehicles from them in the last month. I don’t have anything negative to say about our experience. I would recommend Doug Smith to anyone looking for a new vehicle!

Jesse Chelstrom

Just bought a truck from these guys. Great customer service. Great price. Great selection. Will buy from again.

Ty Dobmann

Doug Smith is a great place. Andy is an awesome Salesman! He was very helpful.

Todd Orges

I'm writing this review because I have to commend Doug Smith Jeep and the employees on the sales side. Clay our salesman and the sales managers assisted me with buying a vehicle for my family while I was overseas with the military. Everything I asked for including leaving out the annoying charges typically charged by other dealerships allowed me to confidently sign the papers from another part of the world stress free. We got a fantastic price, no back and forth games, and a commitment to treat my family right when they picked up the car. The sales process was maybe the most transparent process I've ever been a part of and they let us know our options up front. They have made a customer for life and I truly thank Clay and Devon for all their hard work in making the deal happen. Doug Smith is doing it the right way. Thanks guys!

Asia Morreall

Zach was great to work with. He helped answer my questions and concerns with ease. I recommend him to every friend looking to get a new car!

Dave Nicks

We came in and met with Garrett Perkins in sales, looking to buy a new vehicle. He made the process easy, getting us the exact vehicle we wanted ordered from the factory just the way we wanted. The price was better than the competition, too. I recommend Garrett to anyone looking to buy a new vehicle. Thanks, Garrett!

Kevin Moffitt

After my wife’s car broke down it was a frantic search to find something reliable. We spent some time looking around and ended up speaking to Thomas. He was very professional, knowledgeable, and took care of us quickly without pushing anything we didn’t want. I would definitely recommend anyone that wants an easy car buying experience to go see Thomas at Doug Smith In American fork!

Ken Freeby

Bought a used Chrysler 200 for my daughter. Was told it was a clean car. my fault for trusting them. Went to trade it in and was told it was in a crash airbags deployed. Explains the issues we have been dealing with. Very expressive lesson hope you don't have to go through

Craig Patten

Surprisingly nice experience with buying a car! Bailey Winter was my sales consultant and he was pleasant to work with and not pushy. I would buy there again!

Casey Ybarra

Was working with Zach Garcia on a strict and small budget. He was extremely patient and nice through my entire experience. Management was nice too, I think his name was Ed. Definitely buying all future cars through Zach and the Doug Smith dealership.

Braadyn Penrod

We love coming here for all of our Jeep needs. Great staff!

Jennifer Bringhurst

Great place. We worked with Gabe Smith. He made the process so fast and smooth. We will definitely do the hour drive again when we need a new car

Amber Hardy

Very great place. Takes good care of our veterans. Val was the best about helping us out of a bad situation and into a great truck.

Business Hours of Doug Smith Chrysler Dodge Jeep Ram in Utah

SUNDAY
CLOSED
MONDAY
8:30AM–8PM
TUESDAY
8:30AM–8PM
WEDNESDAY
8:30AM–8PM
THURSDAY
8:30AM–8PM
FRIDAY
8:30AM–8PM
SATURDAY
8:30AM–7PM

PHONE & WEBPAGE

Doug Smith Chrysler Dodge Jeep Ram en Utah
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