Reviews of Philpott Ford (Car Concessionaire)

James B. Ashby

I am now on my second vehicle being serviced at Philpot, and although I have not purchased from there, I will continue to have my vehicle and any future vehicle serviced there. I have always been treated very well by my service writer Tabitha McCrae. She is the only service writer I will use, because she has always taken the time to communicate clearly about the needs of my truck, she has been honest and up front, and continues to provide friendly service.

Brent LaFleur

Philpott Ford employees has always been extremely helpful in my needs. Especially Jimmy and Mark they went over and beyond to make feel welcome

Bill Latham

Well dont take your vehicle there if you dont have another ride because they wont give u one. I only have 1400 miles and had to get it towed there and we cant give u a loaner cause we dont have any.

Rowen O'Dell

Friendly and honest. Excellent Service. Thank you so much, Used Sales manager, Chris Hoffpauir and Sales Associate, Robert Thornhill. Also thank you to Josh in finance not just for tge efficient buying process, but the fun way you handled the transaction. Love my car! Rowen

Hailey Wood

Everyone was super helpful and made the buying process quick and easy!

Peggy Bob

This was my first time having my car serviced by Philpott. When I drove up, there was one car ahead of me, the technician didn't hesitate, he came immediately. On the inside, customer service was the friendliest. The customers that were waiting were chatting, smiling, and enjoying the wait. I had taken my car to another Ford dealer six times and the problem was never discovered, even after paying over $500. For me, right now, Philpott is the spot.

Rachel Haacke

My husband and I were referred by family to a certain salesman at Philpott and bought a used vehicle less than 2 weeks ago (our first time purchasing from a dealership). After deciding we wanted this specific vehicle, the trouble began. We had pre-approval through our credit union (which was known from the beginning) but were asked by this salesman to fill out a credit app and after I questioned what it was for, I was told that the manager needed it to send to the credit union. I refused to fill out the application as my credit union has the information they needed and the salesman proceeded to snatch the papers out from in front of us and stomp out of the office across the dealership, slamming doors and drawers. Needless to say, I didn’t get a “thank you for your business” or anything from that point forward from the salesman. To add to it, the car started giving me electrical trouble about 3 days ago. We have an appointment to HOPEFULLY get this issue solved in a timely manner as this is our primary vehicle. This has been one of the most stressful experiences we’ve gone through and I will be glad when it is all over, if it ever ends.

Glen Dyess

Well trained and friendly staff , very helpful and caring.

steven nieting

I found the truck I was hunting after a lengthy internet search. Most of the details for the purchase were sorted by the time I walked in the door. There were a couple "extras" on the invoice that I did not want and they came off without a fight. Such a different experience than other dealers that will not let you pull them off even if they are bogus and un needed. The team at Philpott was able to beat my financing I already had in hand and worked well past hours to have me out the door with my truck. I have bought a number of new vehicles in the past and this was by far the best and easiest. Thanks Brunsen and Josh!

Jason Saltzman

Adam Carter is the best!

Courtney Mummey

I've never had a bad experience at Philpott! The employees are always friendly and helpful. And the service is always fast. I constantly feel that I am receiving the best quality service on my vehicle.

DB Intrepid

We bought a used 2015 F150 and it was the easiest automobile purchase I have made. Great price on the vehicle and the extended warranty. Very pleased.

Larry Crouch Jr

My F250 has been in service department for five days and counting over a power steering pump, but because it's a warranty job I guess it no rush so you get put way back. That's the last ford I will ever buy just because of lack of service.

Randy Adair

Service staff was professional, very efficient.

Kerri Nash

I took my Ford Edge to Philpott Ford because there was a recall on the airbag and they were giving me a loaner car but expecting me to pay for the insurance for the loaner car which I feel is very unfair since they are fixing something that is their mistake so I feel that they should be responsible for the loaner car and the insurance. But apparently customer service is not at the top of their priority list. I am already paying for insurance on my own vehicle. I will be very glad to spread the word about the poor service that I received from Philpott Ford.

Michael Monk

Philpott Ford Service, specifically Tabatha and Chip the Service Manager are the best.

sooie 29

Very good and professional service department.My service advisor Richard was especially helpful on my recent visit.

Matt Champagne

Although I didn't get the answers I wanted, the staff, especially Tabitha was very nice and accommodating. I understand that you guys are short staffed and kind of hectic. I would have loved to continue with you guys, but understand the reasoning.

Keith Moreau

I was limited on time that I could get my service done on my truck as my father was having surgery that day and I am the primary caregiver. The scheduler and the assistant service manager Ed made sure that I was taken care of. My truck was ready to go earlier than the estimated time and I didn’t have to rush to get my father where he needed to be. Great job! Thank you.

Randy Richardson

Had 7am appt.for oil change twice and didn't get out until 9 am.must be first come first serve

The9cjn

Stacy did excellent and did everything he promised and within the time he promised. The ladies at the counter are friendly and on top of everything going on. The place is run like a fine oil machine. The service they provide is above and beyond any other dealership service department.

Todd Belk

Absolute worst vehicle service experience I have ever had. Brought in an F250 for them to check out codes being thrown after driving in some puddled water and front wheel bearing. They wasted three days to get to it and really didn't tell me anything (charged me $109 for that). Then delivered the vehicle with hood unlatched. I drove, unsafely, for 5 miles before that was realized. Also unhooked radio from ODB and did not hook back up. To top it all off, Technician rummaged though my center console (always kept locked, was unlocked at vehicle delivery), where he has absolutely no business. Played with my radio. Service Advisor Ed never initiated a call to me to keep me up to date on progress. I always had to initiate the status inquiry. This place is a bad joke. Never will be back. Hope others heed this warning.

Lindsay Nolan

We worked with Lisa Ledoux in the pre-owned department. I was approved for my purchase with in an hour and was definitely treated with VIP service. I am in love with my "new to me" car and I am very happy with my overall experience

David Gonzales

We are very pleased with our new Ford F-150. Mark Fiorenza is a pleasure to deal with. i will definitely return to Philpott Ford and Mark for future purdhases

M.L. & BARBARA MCMAHON

Have done business with these guys for a long time. Have worked with Mike Mllen . Philpot and Mike have always treated me fair . If you want a Ford go to Philpot. You won"t be disapointed.

Bonnie Bufford

Everyone was very nice, I was approved so fast I didn't have time to chance my mind.

John Moore

Have been bringing my cars to Philpott for years, and suspect when I have some time to reflect I will continue to do so, but today I would not go back. This review is for one specific service trip for an oil change. 1) Service Adviser normally uses a tablet pre-loaded with all my vehicle and contact data. This trip Service Adviser met me carrying a clipboard. He had to get my contact data and write it down. He asked me when certain maintenance had been performed in the past. I explained that I counted on Philpott to maintain my service records with that data and I did not have the information readily available. When asked where his tablet was he told me he was "old school" and the tablet was in his office, but we could go look at it after the car was checked in. 2) Every single driving adjustment, seat and steering wheel (telescoping and height) had been changed. The car was driven from check-in to the service bay and back for an oil change. A round trip of less than 200 yards. Was this done for my benefit? Steering wheel pushed in and up. Seat all the way back, and down. I'm not "small". If this is a comfort feature to allow me easy entry to my car I would prefer it not ever be done again. If it was done to accommodate the person moving my car I would prefer that person not move my car. 3) I have grown very accustomed to the automatic headlight setting. I never change it. Later in the evening, after sunset, I was driving on a well lit road when I noticed my interior dash lights were brighter than normal. That is when I realized my headlights had been changed from automatic to off. I had been driving with no lights on. Again, well lit road, but not happy finding lights off. 4) Every setting on cabin controls had been changed. Temperature set to lowest setting, A/C turned off, automatic controls set to off. If this was part of some "system check" then it gives the impression of being done in a hurry and carelessly. Item 1 was explained directly to service manager before leaving. The rest wasn't discovered until preparing to leave, or in the case of the headlights, later that evening. *** Edit in regards to Philpott comment. It took effort to explain, on-site face to face, to your service manager there was a problem with the service. I was uncomfortable standing there explaining my concerns in front of other people. That was your opportunity to "take care of it", not after reading a review. The review is clear and factual.

Denita Jones

Very friendly, knowledgeable, and helpful staff! They made my first car purchasing experience a breeze!! Special thanks to Mr. Bowden and Mr. Lunceford!

joel Contreras

Very very good service

Austin Milan

Service always does an exceptional job

Larry Mitchell

They were fast and easy to talk with

Jason Browning

Easiest truck purchase I’ve ever made, ask for Adam!

Jerry Hanlon

Truck was serviced in a timely manner.

Amy Leifeste

I had an extremely disappointing experience with Philpott’s Ford service department. I took my work truck in on Dec 20 for a recall over the Christmas holidays, and was told I would have it back in about a week. After 12 days, I grew increasingly concerned and decided to call them about the status. It took me THREE calls and two several hour waits to get an answer on the status of my vehicle. After the third time calling (after being promised they would call back soon and getting no response), I was finally told that they were getting two service associates on it. He told me I could pick it up in an hour. I am utterly shocked that after two weeks in the service center, they were able to get the job in under one hour. This should have been completed weeks ago. I do not believe that if hadn’t called the truck would have been ready on time. I will never be back, and will be sure to tell everyone I know what kind of service you will get here. Very upsetting.

larry sanders

Quick bud did not check air pressure in my tires or reprogram tire pressure sensors.

marjorie roberts

Dustin was a great in helping us select and purchase our Ford F150. Everyone we came in contact with was wonderful. Loved the experience!

Bobby R

I rate this dealer on their service department. I have never bought a truck here. The service department is top notch.

Tracie Killian

Working with Adam Carter at Philpott Ford is the best buying car experience we have ever had. We always go back to him when purchasing a FORD.. Thank you, Adam for always providing the best experience when purchasing a new car.

Daniel Parrish

federal safety recall on airbag for my 2008 Ford Edge ...... took 11 years to get part but you were able to install it in about an hour. Stayed at dealership as service was being done. Waiting area was nice and the service advisor keep up informed on how the work was going. Good Job

Thomas Dunn

Our salesman, Adam Carter, did us a great job. He listened to what I wanted in a truck and went out and found it. The whole process was quick and easy. I would highly recommend.

eyeless jack gaming

I bought the truck on March 11th a Ford F-250 on the 12th I picked it up that evening on the 13th it rained the headlights had condensation in them on the 13th I called Adam Carter my salesman told him of the problem and now here it is the 29th and I'm still waiting on Ford to make a decision on what to do on a issue that the truck had when it left the lot if there is this big of an issue on getting such a small issue fixed what's going to happen when the truck has a major issue?

Jessie Fisher

GREAT SERVICE AND FAIR PRICES . MY NUMBER 1 DEALERSHIP FOR SERVICE ON MY FORD F150 HARLEY DAVIDSON TRUCK .

Chin-Lee Harvey

Bought a used Ford Expedition from the dealership for a weekend vehicle. Purchased the best extended warranty we could purchase and specifically asked if it covered a/c and was told yes. About 1 1/2 months later the a/c the passenger starts blowing hot. I being the vehicle in and they say the part that went out is not covered under the warranty and will be approx. $550. After research I find the part retails anywhere from $30-70 and takes approx. less than an hour to do. When I call to ask them why they are charging so much they state their hourly service is a set price at $150, which is ridiculous. Even at $150 per hour, I don't understand why they are going to charge me so much and how ridiculous it is that I bought warranty from them that is suppose to cover A/C but apparently not the one thing that goes out on our vehicle. A couple calls to auto shops around the Golden Triangle and I am getting my vehicle fixed part and labor for $165. To top all that off when I spoke to the man in finance he kept referring to the fact that the car has 100,000 miles on it like we didn't already know and that was what we should have expected... which seemed odd to me because we bought the vehicle from his dealership... so what he was telling me is buying a used vehicle from there lot with that many miles is stupid on our part. Then when my fiance went to pick up the vehicle to take it somewhere else they commented on how clean and how great of shape the 100,000 mile vehicle was in. Ford Phillip lost two customers and I will not recommend them to family or friends in the future.

Jack Yarbrough

Mike at Philpott did an excellent job and was very attentive to the transaction. Everyone from sales to the business office is polite and professional. We will definitely be back.

Leon Shelton

This company was one of the companies my insurance used for repairs. So I took my truck to them, they confirmed the work needed with what my insurance said. I then dropped my truck off on a Wednesday afternoon the part was ordered and came in the next day and my truck was ready to go Friday. I was pleased with the work.

rocky evans

Great customer service from initial inquiry to the delivery. Adam and Cory did everything in their power to get me what i wanted and where i wanted. Very pleased with the service once again.

Hide master McDonald

Adam Carter was right on target as a Salesman. Very knowledgeable about the vehicle! Philpott and Ford offered a great price. Well pleased with my Ford Explorer XLT and Philpott Ford!

Susan Streetman

I'd like to begin by saying the staff is friendly & courteous. This is not about their manner in dealing with customers at all. As a Nederland resident, I have had a positive view of Philpott. I had an airbag recall and scheduled the work plus minor maintenace. It turned into a 2 day repair because of the extensive nature of the recall repair involving dash removal. That was explained to me and was fine. But after 2 full days Mar 12 & 13, I found my car with trash in the floorboard including my handicapped tag & water bottle, but that didn't matter, just surprising. What upset me was that the interior trim was not installed correctly, it hangs out with a gap. It's the trim going from door frame and continuing under the dash. I picked the car up near closing. Couldn't book another appointement on-line to have this corrected for 54 days! I purchased the car at Philpott and it is still low miles in immaculate condition and I feel this should be immediately made right, as it could rattle and is obvious. I used a coupon that included an oil change, along with other checks. I had just had my oil changed 4 weeks before and there was a new sticker from Pennzoil. The mechanics didn't look at the sticker or oil, see how recent or clean it was and opt not to change it or give me a call, they changed it again. Wow. It was part of the coupon---I understand that and they were doing all on the coupon as instructed by service mgr, but when I take my car to Pennzoil and the oil still looks good, they tell me it doesn't need to be changed yet. That sort of thing inspires confidence in the business. I guess I should have specified that it was the other checks on the maintenance coupon I was interested in, but I suppose I thought it would be obvious to professionals. On a positive note, the car rides great since the tire rotation and balance.

Brian Landry

Thanks Mark Fiorenza and Jimmy Haining! Y’all make buying a car fun! I appreciate the great service during and after buying the vehicle! All my vehicles come from Philpott!

Blu Sensation

The service here has improved sense the last time I came, they seem to address my needs and was very polite doing so, let's hope it stays that way.

Keeley Grant

Philpott Ford is awesome !!!! If u need a new car go see Mark Fiorenza

Jimmy Haining

Great service and even better people

Mike McKee

First class service. Wait time was minimal. Needed tires, oil change, and state inspection. Service was prompt based on my appointment time. I am very satisfied.

Jessica Allen

Exceptional customer service and sales my salesman mike was great

Terry Erickson

I recently brought my 2001 Ford Mustang, to Service Dept., to address issue with 'Service Engine' Light staying illuminated. The customer service was exceptional! Every person, from receptionist to General Manager, was very professional and genuinely seemed to care about their customers. The Service Department immediately located the problem and my car was in and out, in a timely manner. I was also pleasantly surprised, at the cost! Philpott Ford should be commended for their excellent customer service and I would highly recommend them, to friends and family. Philpott Ford is a valuable asset, to our community! Thank you

marquis bobenoaux

Nice friendly helpful staff

Tommy Prevost

Mark Forenza provided the utmost customer service! He went the extra mile to ensure that I bought the vehicle I wanted at the price I wanted to pay. If you don't go see Mark, then you're at the wrong dealership!

cory gilroy

Even with crazy rain storm, Tabitha took great care of me and got my truck serviced rather quickly. Awesome awesome lady

q lafluer

SERVICE IS ALWAYS AMAZING. GREAT WORK, STAYED ON SCHEDULE. KEPT ME INFORMED THROUGHOUT THE PROCESS. LOVED HOW THEY CLEANED THE INSIDE AND OUTSIDE OF MY CAR.

Wayne Wells

Mike Allen was an AWESOME Saleman! He was very patient and thorough with us throughout the entire process. Joshua Ivy was very professional and efficient with the paperwork. We really like how they worked as a team in order to finalize our purchase. We are Philpott for LIFE!

John Doe

Mr ed was awesome. There was a small problem and he went above and beyond and did things I wouldnt have expected. I will be back again

beverly barraque

My favorite dealership!! I have bought many cars and trucks from Philpot!! Thank you Bob Thewman and Josh Ivy for always being there to help!!

tom henry

Efficient service. Will return again for next scheduled interval.

alexa poore

This was such an easy and amazing experience from start to finish thanks to jimmy and Brunson! I am so thankful for the team and how well that helped me through this process!! If you are in the market for a new or used car I highly recommend going to see Jimmy and Brunson!!

Beverly Burk

Was informative.... friend....fast...and professional

richard hogan

Adam is the Best. The only reason I buy Fords is because of Adam Carter.

Amie Price

Everything went smooth and quick. Booking an appointment online was easy. I waited for my vehicle to be serviced and it was done within an hour. Will be getting all vehicle service done at Philpott Ford.

Miguel Peñaloza

Jimmy Haining, Brunson Ableson, Cory Lunceford; thank you gentlemen for helping me get my dream truck.

Caleb Best

I have brought my truck in a few times for repairs and overall I would say they do a good job, however they take so long for an oil change! Even if you have a scheduled one still expect to wait an hour or hour and half.

Nicholas Phillips

Tina with Philpott Collision Center is amazing. She was more than willing to walk us through the process after it was determined our vehicle was a total loss. We will continue to use and recommend Philpott Collision Center to our family and friends.

The00cruzer

I had the best sales associate, Adam Carter. He was patient with me and was there every step of the way and had my new Ranger ready to go when I was finished. If it wasn’t for him I probably would have gone elsewhere. I highly recommend Philpott Neaderland.

Brandi W

That was the best car buying experience ever! From sales to finance they were friendly, knowledgeable, and fast. Carl Broussard was our salesman and he was terrific!

Shan Willis

The service team was courteous and professional. I was provided excellent service.

Ray Burgess

GREAT PARTS AND SERVICE

Frederick (Fred) Barlow

The whole experience was fantastic! It was stress free and a very nice experience. The salesman and the finance person were both very nice. I will definitely buy my next truck at Philpott!

Amy Reeves

Wish a rental car would have been available. my car was there for a week but glad to have problems fixed

Charles Leatherwood

I have biought my last four vehicles from Philpott. There is a reason for that.

Kristen Welch

Got every thing i needed

David Larson

Vary helpful people, Thank you

Joe Hebert

Sign in to get my oil changed. Told them not to touch the tires. They lower the tire pressure blow the state air pressure. Haven't caught up with the new law that lower pressure Voyager insurance. When talk to the service manager he rudely hung up on me.

Ira Wilsker

Fantastic dealer. Recipient of BBB Torch Award for market place ethics. Strongly recommend Mark F as a sales consultant. He is the greatest!

Brenda Goode West

I was able to get in at my appointed time for the tire rotation and oil change. Service was good and didn't take too long. No complaints.

Alex Pellerin

Very professional nice and courteous, are there to fix your problem and make the customer happy

Dietrich Hövener

Great team and service!

Caleb Saddler

Have been truck shopping for a year and found the best deal here. Adam, in sales was great. I am an out of state buyer and he was on point with getting the add ons I wanted and getting all paper work needed for outta state in order. Any questions I had he was fast to get an answer. Truck was detailed and full of fuel when picked up as promised. Paper work was in order and was able to sign and drive in less than an hour. Will be a return customer in the future. Also a no pressure buying experience , which is always nice.

Jeremy Gros

Adam Carter was Amazing and made our Experience in buying a Vehicle Pleasant and Very Quick and Easy.

Crystal Leon

Awesome place awesome people

Wyndi Odom

It was wonderful to get the driver's side door release handle repaired and in such a timely manner. My son was so relieved to have his truck back and working properly.