Reviews of Mike Brown Ford (Car Concessionaire)

Stacie Matthews

This is the 3rd time we have purchased a vehicle from Mike Whitfield at Mike Brown! Would go any where else. Great customer service!

Beverly Arana

Ken is a great help and my mom always prefers Mike Brown for any work on her vehicles and new cars.

Kit Labat

I had a fantastic experience with the entire team at Mike Brown Auto Group. We were buying my sons truck and had walked out of another dealership for poor service and the old bait and switch routine. Thankfully the team at Mike Brown were outstanding. I lived 60+ miles away and did most of my transaction over the phone. They were stellar.

Trevor Sheppard

Awesome people willing to make a deal with great customer service!

Shane Tipton

Sales Managers John and Chris worked on a deal for me that I really didn’t think would work out. After hours of searching they found the right truck for me for the right price. They did the same for my son’s first truck. We really appreciate the hard work and dedication it took to make “our deals” work out and come true. We both love our 3/4 ton Ford diesel 4x4 trucks. Also, thank you Kyle (salesman) for the Extra’s for the deal and all the running around you’ve done for us.

Joshua Tice

If you go to Mike Brown Ford in Granbury ask for Craig Hoffman and/or Rodney Howard. These two are stand up guys and will not steer you wrong. They are both very knowledgeable, friendly, and will do whatever they can to take care of you and get you what you want. I had a great experience with this dealership and it was all thanks to the two gentlemen.

Jennifer Cardoza

Awesome experience, Jeremy and Doyle were great help in getting me into a more reliable car.

Kenny Stahl

NOT TO BE TRUSTED!!! NEVER BUY FROM THIS DEALERSHIP!!! I am appalled at the treatment I have received at Mike Brown Ford. As a repeat customer I have bought 1 new vehicle and 2 used vehicles over the years. I have also referred my sister to the dealership and she bought at least 1 new vehicle. I have recommended Mike Brown to countless people. That completely STOPS today. I was trying to resolved a situation that was caused by Mike Brown selling me a vehicle with a spare tire that didn't fit the purchased vehicle. This information was never discovered until my family became stranded and had no means of correcting the situation. The fact is Mike Brown sold me something that was NOT complete or within a reasonable expectation. They will now NOT work with me on providing a replacement but instead say that the car came to them that way so it's not their fault. In the end, they want me to purchase the tire. This is the farthest thing from customer service I have ever seen. I will never buy another vehicle from Mike Brown and I will advise my family and every friend I have in the area that this place is NOT to be trusted!

Chris Bruder

World Class Service - Thank you Kip Moore and George Barclay. Amazing turn around time under the circumstances. Kept me posted and informed. I trust and believe all they care about is that the client returns and recommends. Again, thank you and the entire Service Staff! Quality Repair, Did what the said and delivered with a Bang! Thank you!

Trisha B

What a fantastic buying experience. Worked with Craig Hoffman and he was a pro. Response to my text and questions was fantastic. He found just what I wanted at the price is was looking for. From test drive to out the door with signed paperwork was under two hours. Best car buying experience ever!

philip white

CHARLES BROCKMAN sales man is a good person to talk with about your new ford. very knowledgeable about the teck questions, excellent on follow up questions . happy with my f150 thank you charles for help

Dexter Francis

Mike Brown Ford Serviced my 2018 Mustang. Service was Great! Advisor was Great!

Shannon Gray

Wendell handled my tire repair with the upmost professionalism in a timely manner! He’s always a pleasure to work with as well as the other advisers. Carlos also took the time to wash my Explorer before I picked it up. Mike Brown is by far the best service department I’ve ever visited and I wouldn’t go anywhere else. I highly recommend Mike Brown Service Department.

Jordan Patterson

Michael Whitfield made the process quick and easy. Excellent service, very friendly and helpful. Five stars, all the way.

Tina Teague

stopped at Mike Brown Ford after referral.....maintenance personnel said I needed to go to Mike Brown Dodge since I had a dodge charger. So I did! The dodge dealership was awesome. I will give the 4-5 stars. Ford house is lucky to get 1 star. I have never been told to go somewhere else. She didn't care at all.

Phillip Veno

This was the easiest least painful car buying experience I've ever had. Juan meraz was great. Thanks guys

Amanda Miller

Went in to look around with a friend, and Mac found us in about 5 mins, it was about an hour to closing time and we knew we just had a short window. No one likes staying late at work but Mac was easy going, answered all our questions and said not to worry about running him late to leave work. We felt no pressure, other than what we gave ourselves. We left a few minutes after closing, we were trying to be polite since we were just taking a quick look. Then we did more research and came back about 1 1/2 months later. Asked for him by name this time we planned our trip earlier in the day. Mac was super friendly and took the time to explain all the features to my friend about the two different Escapes she was looking at then she made her choice. She is loving it. Then while she was in another step of the buying process, he took the time to show me a truck. We talked trucks and dogs. What better combo! I bought my truck and have been super happy!! Mac's level of service is impressive. He is straight forward and honest. I still feel amazing about my deal and so does my friend. Thank you Mac!!

Margie Ferrier

I had a bad experience with the service department but salesman CHARLES BROCKMAN changed my mind about ever doing business with Mike Brown Ford again. I did not intend on buying a new car when I brought my 2012 Explorer in to repair the same issue. However, this courteous and knowledgeable young man was empathetic to my service issue and the concern he expressed made me open to looking at a new car. My husband and I drove off in our new Expedition that same day. I would highly recommend this young man.

Dennis Henslee

This is the 4th vehicle I've bought from Cindy. The process is always quick and easy.

Charon Henslee

Cindy is the best! I call and tell her what I’m looking for and she takes care of the rest. This is the 3rd vehicle we’ve bought with Cindy’s help and she always finds us a great deal on a great vehicle.

John Caldwell

Had my scheduled service last week (Oil Change and Tire Rotation). The managers were courteous and had no wait. I was in and out in under an hour as told.

Vann Campbell

A great deal, by a great staff. We will be back.

Taylor Ellis

Very pleased with my overall experience at Mike Brown Ford in Granbury. Charles Brockman helped us and I HIGHLY recommend him for anything you need. He will assist you in any way he can at any time and he always does so with a positive attitude and a smile on his face. He was very easy to work with and I would definitely work with him again. I’m glad to be back in a Mustang.

Ed Pultorak

The service department went the extra mile to ensure all our needs were met.and questions answered.

KIMBERLY MIDDLETON

After a college student's insurance totaled my 2013 Ford Fiesta last week, I was in a hurry to find another Fiesta. I had to have reliable transportation and I needed it immediately. I didn't think there would be any way that I could afford a new vehicle after checking with another Ford dealer so I began researching used cars. Two friends suggested that I contact Mike Whitfield so I sent him an e-mail last Thursday morning expressing my wish to own a new Ford Fiesta complete with a 100,000 mile warranty and gap insurance. Mike Whitfield worked through the day to find the right car and be sure I could sail through the finance process with terms that I could afford. By Thursday evening I was the very happy owner of a 2018 Ford Fiesta! Mr. Whitfield, Mr. Chris Hinton (Sales Manager), and Mr. Sal Guzman (Finance) made the purchase process amazing! Thank you all for the help and compassion you showed me through a rough time!

Nan Charpiot

FAVORABLE UPDATE: I was contacted by Clark Skiles, the new service manager at Mike Brown Ford. He offered sincere apologies for my poor experience with his department. Clark had located a key fob for my vehicle at another store, and had it picked up. He arranged a time for me to stop by so he could personally arrange to have the key fob programmed. Clark was very professional, the job was handled quickly, and I received my key fob free of charge. As making amends goes, Clark could not have been more genuine or thorough. He expressed a strong desire to improve the overall customer experience at the Mike Brown Ford Service Department. --------- I made an appointment with Mike Brown Ford's Service Department to get a replacement key fob for my Ford Escape. I was asked to arrive early for my appointment, and was told the job would take about an hour. After an hour, my service advisor came to the waiting room to ask a question about my job. He said the job was in process and would be finished shortly. Forty minutes later, I went looking for him to check the status of the job only to learn he was at lunch. Another service advisor checked on my vehicle, and informed me they were out of stock on key fobs for my vehicle. In other words, I made an appointment in advance, sat in the waiting room for almost two hours, and had to go looking for a vehicle status update only to learn that no work had been done, or would be done, on my job because they didn't have the part. Insult to injury, I'd been advised halfway through my waiting time that my job was in process and would be finished "shortly". No one apologized or acted concerned about the situation in any way. Apparently this type of service is their 'normal'. I reached out to Mike Brown about my poor experience, but received no reply. The lack of good business processes, extreme customer service indifference and the sheer level of incompetence in this scenario were stunning. Despite any desire to 'shop local', I urge anyone reading this review not to do business with Mike Brown Ford's Service Department.

Martin Chappell

Alan was very helpful and friendly. He was very patient and not pushy at all. Chris, the sales manager, gave me a great deal without any “back and forth games”, which I really appreciated. Even the financing was smooth and fast Sal was great to work with...very fast, efficient, and friendly.

D T

Mike Brown Autogroup is the dealer to go to if you want a truly great auto buying experience! Rick C. had the unit I was interested in ready for me to inspect as well as others I might consider. The F 150 I was interested in originally is the one I bought. Rick got the best price, with incentives and offers, to get me into a new truck. No hassles or back and forth. Thanks to Bob for truck familiarization and Sal in finance for their courtesy also!

Michael DeChirico

This is a great dealership to work with, I leased a new vehicle from these folk and the entire process was quick and relatively painless. I do have to say that if it was not for the hard work of my sales person Michael Whitfield, this deal would have never happened. I would highly recommend Mike Brown Ford and suggest that if you want to dealt with fairly ask for Michael Whitfield.

Larry Martin

First the dealership now requires appointments for oil change and after waiting a week to have my appointment, it took 5 service people 90 minutes to change my oil in my pickup and the whole 2 hours I was there for my "20 minute oil change" there were ZERO people waiting for an oil change! Then I was due a free oil change and that too is now lost as they changed from Owners Advantage to Ford Pass Rewards and my points and free oil change were lost forever with the new plan! Coupled with the less than agreeable service writer "Kayla" who has a major bad attitude, I will be looking for a new dealer...I have been using Mike Brown for 12 years now..No More!

Kat Yelle

Got my car's State Inspection there. AWESOME people and only took a little bit of time. 100% recommend.

Heather Lee

We just left from buying our 4th vehicle from Rodney Howard (Hot Rod) at Mike Brown and I assure you that number doesn't stop there. He is absolutely the BEST salesman there, will go out of his way to help anyone and go to the end of the world and back to try and get you a deal done. He will be 100% honest with you good or bad, does not pressure sale, always remembers his customers faces, very personable and ALWAYS has a great attitude. Thank you again Rodney!

Rj Vyce

Jeff Keeling went above and beyond to provide the greatest service possible throughout the entire used car buying process, and even afterwards to assist with one of the key fobs that wasn't working. Replied to all of my questions promptly and helped get me the deal I was after. I'll be back for sure.

Jack Lawless

Great experience. Mac Jameson is by far one of the most knowledgeable sales people in the auto industry I have ever met! I made two visits to the dealer trying hard to find the right truck to safely tow a 16,500# Fifth Wheel. Mac texted me with follow up info each visit. Not pushy, helpful. When I found the vehicle I wanted I told Mac I needed to go do some price research before talking and he said "I understand". I used two different car buying services online to understand comparable sales. The price they offered was a very good price, which we negotiated by text and not high pressure meetings or calls. After getting the price negotiated we then discussed my vehicles trade-in value. We went back and forth one time on getting the price where it needed to be for me to feel good about it. I didn't get the exact price I was hoping for but got within a few undred dollars. Brandon in parts helped me add a B&W Companion hitch and spray-in bed liner which was done the very next day by Cisco who did a great job both with install and with explaining everything to me. Kudos to the leadership team at Mike Brown for your approach to sales!! Thanks again Mac for a great experience!

Aaron Gonzalez

Jason and Kip are great! Need service? Don't want to get messed around? Do you want somebody to have empathy when things are worse then you expect; and then do something to help make it not so bad? This is the place, these are your guys. A

Christina Day

We drove 4 hours to purchase our dream car from Mike Brown Ford. We initiated everything online with J.R. Langley and this man was amazing throughout the whole process!! He was super patient with all of the questions and followed through all the way to pick up our new car and showed us all of the great features our car had to offer. Sal in the finance department was amazing and worked harder than anyone would to help get us exactly the financing we wanted. Thank You guys from the bottom of our hearts for valuing us enough to work hard on everything!! We will be referring everyone to come see you guys. Thank You again for all you have done!

Charles Tyer

Outstanding dealer. Jeremy, Doyle, and Sal were all great. Straight forward pricing . No gimmics. No hidden fees.

Jason Bussell

If you are looking for a car and know what you want I highly recommend using Jeremy parks. He doesn’t try to push different vehicles on you that you don’t want or that are out of your price range. He makes sure you get exactly what you need and is awesome to work with. Today was the second vehicle I have bought from Jeremy and again very pleased with the outcome. It was quick and easy. When you do decide on buying a car, make sure you talk to Ty Vickers. He’s an awesome finance guy. He tells you straight up what you need to know and what he thinks is not needed. He’s a very straight forward guy and makes the process easy and fast. He always makes sure you are getting the best deal possible as well! Just want to give a big thanks to those 2 guys on another easy and painless purchase on a vehicle.

Aaron Boyce

Cindy Bowen is always our go to gal when buying vehicles at Mike Brown. She always gets back with me anytime I have any questions or for anything I ever need. She goes above and beyond for her customers and is always a pleasure to visit with anytime I see her at MBF or in town. Thanks for all you do!!

michelle hawkinberry

I have never gone to a dealership and felt as comfortable as I did at Mike Brown Ford. Right when I got there Jeremy greeted me and showed me the car I was inquiring on and he was straightforward and honest with everything I asked. He made the process simple and quick and I bought my Ford Focus at a great price. The finance manager Ty gave me every detail I needed for financing and future. Everyone here was so helpful and they truly care. I will be going to them from now on and recommending to my friends. I am so happy with my car and got all the features I wanted!

Kerrye Brown

Awesome experience. Cindy was so professional I actually purchased the car over the phone prior to seeing it.

C Doyle

Mac was very helpful in my purchase of a F350 truck. He made us a great deal. Go by and see them.

Ken Stephens

Hands down the best service I've had ever buying a new vehicle.

Ronnie Yates

Mike was great to work with. Had an Edge before and am well pleased with this one.

John Esparza

Took my mustang in for passenger side airbag recall. Service rep an technician were great. They got the job done in about 20 minutes. I usually get my oil changed there as well. Never had a problem. I recommend them.

Daniel Massie

Always able to work out a deal.

Theresa Miller

Cindy Gavin has helped us out MANY times- always listens to our circumstances and vehicle needs. She will search out the best option and deal for you. You can trust her to be upfront and honest! If you’re like me and don’t like the number games that most play, ask for her!

Aaron Hay

Big shout out to these guys, especially 'Hot Rod'. I was in the area, and came looking at their lifted trucks as I was having so many problems with my F250 I bought elsewhere. 'Hot Rod' let me drive theirs, and talked to me for a good while. Was not pushy or trying to sell me something, just plain friendly. There could be more places like that around...... If I was closer I would buy from there.

Tanner Mann

Great customer service. Easiest car buying experience so far. I highly recommend dealing with Cindy Bowen. Everything was handled over the phone on a Thursday. Made the 3 hour trip on Saturday and the truck was detailed and filled with fuel. I was in and out of the dealership in under 45 minutes. I will definitely be buying my next vehicle from Mike Brown Auto.

Joyce Weyer

I enjoyed my experience of purchasing a truck with Mike Brown Ford. Cindy Gavin was AMAZING. she was attentive, helpful, knowledgeable and made us feel right at home. Everyone at the dealership was terrific.

Greg Edwards

Great place to buy a car. They don't try to make you buy products you don't need. Will be returning to buy my next vehicle.

Barbara Thatcher

Great Experience! Mackenzie (Mac) Jameson was very professional, but friendly at the same time. Would definitely recommend the Mike Brown Ford dealership and Mac Jameson to anyone looking to purchase a new or pre-owned vehicle.

shelby martinez

I purchased my very first car in my name today, a 2018 Ford Explorer. I knew exactly what I wanted and how much I wanted to spend. Mike Whitfield was an amazing salesman. He wasn’t pushy at all and helped me get the best deal possible. I also really appreciate the finance guy, Ty I believe was his name. He wasn’t pushy at all with the extended warranties. I am from the metroplex, and the dealerships there are awful compared to the amazing customer service I received at Mike Brown Ford. They have made customers for life.

aria mason

Kyle Porter was so helpful & was able to get me an amazing deal on pre-owned vehicle! My kids & I are so happy with it & know it will last for years to come! Thank you so much!

John Doe

Cindy was amazing. From start to finish she was there. Thank you Cindy & Mike Brown for a wonderful car buying experience

Janice Snyder

The worst service experience I have ever had. So bad, we drove our Hyundai down to Van Griffith Kia and traded it in before anything else went wrong with it!

Gina Searcy

The service dept. and Wendell took very good care of me by fixing my car quickly and efficiently. Very grateful.

RC Carr

Just like to take the time and say thank you to the folks down at Mike Brown Ford and to Mr. J R Langley. I traded one Mustang in to get another they made it quick and easy. I would highly recommend these folks if you're looking for a new vehicle. I'll be coming back for my next one. Thanks again

Avrie Ryan

Craig Hoffman was absolutely "THE BEST" sales associate ever! We called and he delivered! Totally recommend Mike Brown Ford

Robert

Vary nice dealership, A+ service dept.

Gina Miller

I had to take my car in for a recall. I called first and they were very helpful. Said they would order what was needed for the recall then call me to set up a time when the parts came in. They got me in at a time that was convenient for me. It was going to take about 2 hours so they took me where I wanted to go then called me when my car was ready and then picked me up. Everyone was super nice and friendly. Very pleased with the way they handled everything.

David Henderson

Our experience here was the best we've had in all of our car buying experience, Alan was our salesman and was the most polite and respectful man that I've ever felt with buying a car. They work out a great trade value compared to other dealers from central Texas to Oklahoma. Recommend you do business here before anywhere else, check your prices and let them know up front what it is your exactly wanting to do and they will work with you. Thanks again Alan, and Mike brown ford!

Pat Condy

Exceptional first class buying experience (F250 6.7l diesel) through Charles and Trey. Thank you all.

Darla Taylor

Had a smooth, stress free experience purchasing my 2015 Kia Sorento. I was not hounded or pressured into buying something I didn't want like most dealerships do and the salesman Jeff was courteous and polite and did what was promised. Although there was a few things that needed fixed and a little confusion as to who to take it to and although it still isn't fixed after having it a week in the shop. The service technician Larry Dixon was so helpful and understanding and put my mind at ease that he would take care of the problem. I would suggest purchasing a vehicle from Mike Brown Ford.

Charmaine K

Thank you Ty Vickers for your help!!! Thank you Rodney Howard I appreciate your help

Steven Martinez

Charles AND Mack were fantastic! Highly recommend buying from them.

txtaylors2 Zona Wells

Mackenzie Jameson did us a wonderful job when we purchased our new 2019 F150 King Ranch! Love the truck and the service has been 2nd to none! Highly recommend Mike Brown Ford!

Ross Hall

Our sales lady, Angela Cook was awesome!! We hate buying cars because it's always such a hassle and long ordeal, but Angela made it so smooth, fast and easy. Angela found us the exact car we were looking for. She is very knowledgable about the vehicles and took excellent care of us. We will highly recommend her and use her in the future!!

mark winters

Bought a new Expedition and had electric issues multiple times and they didn't report all the times they had it with Ford so we are stuck with a $70,000 Lemon. it's less than 1 year old and they had it 7 times.....

Ginny Bailey

A big shout out to Kipp in Ford service department. He has done such a remarkable job taking care of my husbands truck, keeping us informed. This is the second time he has be our service advisor and we will continue using only him. He has been honest and loyal to his word. It’s not about money up there which says a lot. Thank you Kipp for taking such good care of my family! You are absolutely a wonderful person and we appreciate your hard work.

Brandon B. ReelKillerFishn

This BMW speaks for itself but if you're interested you can go in and talk to Troy young

Terry Polston

Had a wonderful experience buying my Ford truck from Mike Brown Ford, everything went great. Michael Whitfield was my salesmen and he was perfessional and very helpful, I was from out of town and he got me in and out in less than one hour. Would highly recommend to others Tpolston

Terri Abernathy

Jeff Keeling was the best. He was very much on his A game with this sell. He made sure to answer any questions I had and my banks questions. When me and my Mother made the drive to Granbury to get the truck. Jeff and the dealership made us feel very welcomed. Jeff Keeling is like a brother from another mother. Just from the phone calls he and I got to know a little about each other. This guy made sure we made it back home in all the storms. Then he called a wk later just to know how I was liking my Tundra (which I love). Will be passing on great vibes for this dealership and Jeff. Thank you all for everything y’all did for me that wk and wkend!

THR HARRIS

Matt Roth was very knowledgeable, helpful and very informative on our new to us suv. I highly recommend anyone who is looking to go see him! He was even great with our tired kids!

Justin Hardisty

Jeremy, Doyle and the staff are great. Wonderful place to buy a car.

Terry Engle

My salesman JR and his manager Doyle did a great job getting me the truck in my price range

Jessica Brown

Looking for a new or used vehicle ask for Matt Boucher. Guy was awesome at helping us get to where we needed on payments and what we needed in a vehicle. He’s not a pushy guy lays it straight and forward. Great customer service at Mike Brown too. Thanks again guys !!!!

Jason Dixon

Really enjoyed my experience at Mike Brown. People were very nice and helpful. Could have done without the long wait in finance, but that seems to be the trend at all dealerships these days. Overall, I highly recommend this dealership.

Justin Pittman

I’ve now purchased my second CPO Ford from Mac at Mike Brown. These two purchases have been the easiest and most enjoyable car purchases I’ve had. I would highly recommend going to see Mac Jameson at Mike Brown for your next purchase!

Elisabeth Anderson

They were the only Ford dealer in a 100 mile radius that had a part in stock that wasnt going to take 5 days to have shipped to the store. They also honored the online price, I will definitely come back.

Terry Manning

Took my Truck in for service. I asked how much for a 100K service. Was told that that requires coolant flush, transmission flush, differential flush. etc... and a hefty price go to with it. I checked the published service schedule from Ford and it only requires a cooling system flush and spark plugs. Makes me believe they are trying to up sale unnecessary service. I will go somewhere else

rick ward

Second car purchased here this year. Great visit. Treated fairly. I appreciate all that Alan Ramos did to give us a fair deal on our new Fusion. Thank you! Will definitely go back!

Adam Dake

I had a wonderful experience. Great people in a relaxed atmosphere. My new truck is great and looks sharp.

Erica Johnson

Ty helped us so much! He was very professional and personable with our whole family. He entertained our kids and made our car deal easy and quick for us while we were there. He explained everything and offered us the perfect warranty for our deal. We will definitely be back to see him and recommend him to help you if your in need of financing, we got the best rate after comparing multiple dealerships. Thanks Ty!!! You’re the best.

Bill More

Worst place to get an oil change. This is my 3rd and last time I will ever go to Mike Brown Ford. My first time everything was good. Oil change only took 30mins. My second time it took one and a half hours due to them only having a few quick lube workers. The only reson I gave them another shot was becouse of a guy named Ricky who did my oil change while having to make up for the lack of workers. He was very nice and a very hard worker. The 3rd and final visit took 3 hours!!! I found out why its becouse they keep fireing their best employees like Rick The man who did my oil change last time was gone. This dealership is going down hill fast.

Shawna Rockett

Very courteous. Excellent experience.

Les Guyse

Took the truck in for oil change/44K checkup, state inspection, and replacing the tires. The checkup went ok but after they installed the new tires they realized that the parts person ordered the wrong tires. They told me to go ahead and go (as I had other commitments) and when the correct tires came in I could drop by and they'd quickly swap them out. Well, what I thought would be a quick in/out turned into a multi-hour sit. Finally, I observed odd/unexpected activity around the truck as though they were doing other things. Sure enough, they were repeating the oil change and servicing again. Don't misunderstand, I like Mike Brown Ford and the people seem courteous enough but there definitely could've been better communications on this visit(s).

Andrew Dunsworth

For the last decade plus I have bought my last 3 cars from them. When my lease ended on my last vehicle I went to turn it in and they really didn't want to take it as the dealership was liable till ford picked it up (seriously). So when I decided buy a new F150 magicly they were willing to work with me. I called for days and emailed my previous sales guy to make contact. No repsonse at all. So I showed up on the lot and was passed to the new guy (very nice but didn't know much about anything not on the sticker). I test drove several trucks and gave very specific list of what we wanted. But said I wanted to think about it for a day. The called me for days try to get me back (over the weekend). When I went back they conveniently didn't mention that they had already sold the truck. I understanding them selling it but I was expecting to close the deal that night no look for a new one. Could have told me and offered to find me a new one. So I picked another one out and again but they didn't tell me it was a demo or that it was 5L v8 not an Ecoboost. After we looked at the tag and saw the extras added (as example $160 for nitrogen in the tires, advertising, dealer fees, and delivery which is already paid) I said I wasn't paying for those. They tried to "insist" they had to charge for that. Also after noticing the 5k miles on the odometer even though they where trying to sell it as new we had to re do the terms again. After hours of back and forth we did agree on a cost. I had already had approval from ford credit and terms so all I should of need was to sign and go. But of course they had to try and sell me the extras in finance. But boy did they try to sell me other banks, higher interest rates, and longer terms. I understand this is where the dealership makes most of their profits but geez... The last straw was both my wife and I are professionals with heavy math and finance backgrounds so we kept asking questions as the offers made absolutely no sense. When my wife asked too many questions the finance guy sort of joked that he was going to ask her to leave. I said we are done here and walked out. The sales guys tired to contact me to fix the deal. I wrote a multi page text explaining my dissatisfaction and our frustrations with this whole experience. I also explained the exact bank they offered me was my personal bank and when I contacted them my personal banker offered me a loan at less than half of the interest rate for a year less. When I explained what happened in the finance office the sales guy did appoligise and said he wasn't aware. The sales manager did call and to try and fix this. The finance guys also called and said he was sorry but "that he never said what we both heard him say." It's sad that my 10 plus years of loyalty to both this dealership and Ford had to end this way.

Jess Ellis

Shout out to Rodney “Hot Rod” Howard!! What a pleasure it was to have this guy as our guide to buying a new vehicle. His straightforward, down to earth, HONEST approach was unlike any other car buying experience I’ve ever had. New or used- it doesn’t matter, he is the real deal. We’re so appreciative for his positive attitude and the effort he put forth to show us what a pleasant experience buying a new car could be. Could NOT be more pleased. #mikebrownfamily #fordedge

Garrison Fleming

Great customer service, had my vehicle at Mike Brown Ford to get a new tire after damaging one the previous day, got me in and out in great timing and were straight forward with me from the start. Highly recommend all of the Mike Brown dealerships for any service needs you may have. I’ve had nothing but the best Experience from them across all of their dealerships. 10/10 this is the place to go

Frank Reilly

Jeremy Parks was very knowlegable about his products and responsive to our needs and wants. He is also a patient person. Thank you Mr Parks

Jim DiGiovanni

Performed requested services appropriately

Sonny Hiemenz

Great place. Gary and Sal are nice guys and no BS

Jennifer Cole

I purchased a 2013 GMC Terrain from these guys and Jeff Keeling was my salesman. I have to say he has been the best Car salesman I have ever dealt with. He went out of his way to get me a car like I wanted and that was within my price range. After I purchased it it had a few alignment issues and I had to bring it back and again he made sure everything was taken care of and handled properly. I am extremely impressed with Mike Brown Ford and Hyundai. Thank you very much Jeff for taking care of me and getting me a car like I was looking for and taking care or everything. You have exceeded my expectations and I will definitely recommend anyone who is looking for a car to come see y'all!!!

Donna Olguin

From Pete at the service dept with our old F-150 to Alan the salesman to Salvadore the finance guy....AMAZING. They each went out of their way to give us the best deal. Short and Sweet. Best car experience we have ever had and we left happy and smiling with a brand new truck. As believers, I think God moved all of them to bless us and I will HIGHLY recommend them to everyone.

Everett Byre

Bought a certified used Genesis here. Fair deal, great experience. No games. Polite staff. Attention to detail. Car was filled and detailed before it was presented to me for departure. I will look to them again for my next car.

R Green

Just recently traded my truck for a 2016 ford f250. By far the best experience I have had trading vehicles. The entire staff was professional, curtious, and very helpful. Matt was excellent to work with. He was helpful and knowledgeable about the vehicle. Val in financing was awesome too; very knowledgeable and made the deal quick . I would definitely recommend this dealership.

Derrick LaGarde

Very pleased with customer service that I received from Mack and his team at Mike Brown Ford. I live over 500 miles from the dealership and he coordinated arrival and made the transaction as smooth as possible. Highly recommend Mike Brown Ford.

Rocio Escalera

Michael Whitfield worked with us to ensure we got exactly what we wanted! We are super happy with our purchase and loving our Explorer!! Spacious, smooth, and awesome

Sandra Hines

I have never, ever dealt with a more shady car dealership than Mike Brown Ford...there was no scenario by which I could get them to sell their Ford Expedition at the very price they were advertising it for. When I confronted them on their deceptive trade practices, their response was, “Well we’re not killing anybody, just trying to sell cars”. So it’s ok to cheat people as long as you’re not trying to kill them?!

Disc Brake Conversion Kit

Thanks Mike Brown Ford! Jeremy was our sales person and Sal helped us with finance. Great job guys! We had the deal mostly done before we every got to the dealership. We were in and out in 45 minutes!

Stang Guy

Fantastic experience!! Craig Hoffman is top notch and as honest as they come; his honesty and integrity made this one of the best car buying experiences I’ve ever had. Chris (sales manager) and Joe (finance) were both class acts and a pleasure to deal with as well. I will look to the team at Mike Brown Ford for all my future purchases!!

Michael Bilby

Great experience! I don't ever post reviews but I was wowed by Mike Browns staff. Found a great deal online called in in to confirmed availability as the deal was unbelievable. Drove an hour to check it out and the truck had more features than shown online and at the same price. No games no gimmicks. It's the first time I have had an experience where the dealer realy cares about laying out your options so you can make a decision you are happy with and not pushing you into options where they will make higher commissions. Cant say enough good about my salesmen Charles, very professional and personable. Manager Doyle Maynard was terrific as was my finance guy Joe. Mike Brown's crew gave me an experience that puts any dealer in DFW to shame. Well worth the drive out. Old school approache to sales that your rarely see these days. I look forward to returning for my next vehicle purchase.

Sunny B

Brandon in Ford parts was FANTASTIC!!! I was an out of state customer looking to buy a Ford part that was on factory back order with no ETA. Mike Brown Ford did not have the part. Brandon researched dealers in my State and found 5 of them who showed they had the part in stock. Brandon said, "if it turns out they don't have the part, call me back, I have a list of about 50 other dealers across the US who show stock. I will even call some of them and help you track it down". Mike Brown Ford's employee knew I was from out of state, they did not have the part, there was no chance they were going to make any money on me, yet their employee Brandon, offered to go out of his way to help me. It just does not get any better ! Kudos to Mike Brown Ford!

Frank J. Ugarte

The experience was one of our best with any vehicle we have leased or purchase in Texas or California! We were in and out in record time. OUr sales rep, Craig Hoffman, was thorough but not boring. He was considerate and direct. He was also very available after hours to answer questions. The sales manager, Chris, was clear and upfront with the details to purchase the truck. I highly recommend going to Mike Brown for an easy and no-nonsense experience.

David Johnson

Everyone at the dealership was super nice. I set up most of the deal through text messages with my sales person, so when I arrived at the dealership everything was ready to go. I simply had to sign the paperwork and take delivery of the vehicle. Charles assisted me with all of the technology. I was able to text him directly with follow up questions after I arrived home. I was working with 3 other dealers on pricing, Mike Brown Ford made sure I received all offers from Ford to get the best price.

Don Mingo

Impressed with service, price and lounge

Matt Wingfield

Sales Associate Alan Ramos was amazing to work with. Very polite and knowledgeable