Reviews of Four Stars Auto Ranch (Car Concessionaire)

Rick Danos

Great People

Debra Power

They listen and tell you whats up with your vehicle.

Bobbie Kerr

The salesman was nice enough, but the financing and title department is terrible. I went in, signed the paperwork, got a good rate, put down $2500 and was told my 1st payment would be due in 30 days. They mixed up my employers, my address, and haven't been able to give me any information so I can make a payment prior to it being late. I even contacted the bank directly, after finding the correct number, and they have no record of an application. The number the dealership listed on my bill of sale for the bank is to a "free cruise hotline". I went into a local branch and again was advised no record of me at all. My first payment is due in 2 business days and I can't make a payment because no one knows what's going on. Hands down the worst car buying experience I've ever had. Very unorganized, and unhelpful. The finance dept simply replied to my concerns with "what do you want me to do about it". Save yourself the headache and GO SOMEWHERE ELSE.

Jason Nolan

We needed a car for my daughter to take to college. The advertised one she thought was perfect was sold by the time we got there, but they found a couple of others that were comparable. They worked with us on price and she got a car better than what she had originally planned for. The staff that we dealt with was great, very helpful and good to sit and talk to. We will definitely be back.

terry reed

Great, as usual. Had my 2018 Chevy Cruz in for a recall fix. They had it done in an hour. Then they washed my car. Great service department. I highly recommend Four Stars Auto Ranch for your next new car or if you just need service.

Kalie Linton

Parts & Service Department provided fast, friendly service with a smile! I had an excellent experience with FourStars! Not only will I use them again, I'll most definitely tell everyone I know to do business with them!

Adam Kates

They are getting 1 star because they answered the phone and that was about all they did. Now where to begin? Called the service department up and scheduled some work on my vehicle. At this time I asked if any loaner vehicles were available as I was dropping of my daily. I was informed that if I scheduled out 7 days, there WILL be one available. Great! Thank you. Called 3 days later to confirm service and car, "You are good to go, we'll see you soon" I'm told. Call the evening prior to drop off, "I'm sorry but we don't have any record of your appointment, and we don't have any available loaners". So now I'm not even in the system for service? Ended up getting my vehicle put back in the system for service on the following day. "We'll call you if anything changes" I'm told. Call the next morning, was hung up on on the first attempt. Second attempt was put on hold for 10 minutes, then the same person answers, put on hold for another 7 minutes, then same person answers again! I tell them not to put me on hold again and if they can verify that anyone is even in the service department. "they are in a different building and I don't know" they tell me. Why am I upset? One, they offered me a service (loaner) that was then not provided. If they didn't have one in the beginning they should have told me, I could have got a rental. Easy fix. Two, we "scheduled" the work in advance to prevent delays and allow them time to get their loaner and parts in order. That obviously didn't make a difference because they didn't actually schedule my work. Third, nobody knows what is going on between the departments and it's obvious nobody communicates over there. This caused confusion and a lack of confidence from me, your customer. And lastly, you still have not contacted me, again your customer, as to what is going on (4 days after the "appointment"). I have had this same BS "service" from other dealerships in this area and was told by others that Four Star was not like the other dealerships. Guess those individuals didn't have to deal with the same service department I did, because their customer service is absolutely terrible. Didn't even make it in to do the work because they couldn't get their stuff together! I will NEVER do business with Four Star and will NOT recommend them to ANYONE. I may only be one person, but if Four Star doesn't get their stuff together, they will lose ever customer they need to keep their doors open.

Matthew Murphy

This vehicle purchase was one of the easiest we have ever done. From looking online to scheduling an appointment to drive and look at the vehicle. Vehicle was in great shape and was exactly what we were looking for. The purchasing process was very straight forward and easy.

Becky Leverett

Helpful and friendly.Great experience

andy mcnulty

Worst dealership service dept I have ever had any dealings with. Without a doubt

Beva Bradford

Fast service. No run around. Friendly people.

Rusty McMillan

Always a great buying experience with Gene Klinkerman!

Braeden Bond

Excellent service from start to finish. Gene Klinkerman got me exactly what I asked for at a better price than I expected. Adam Case in financing was quick and thorough. It was the easiest car buying experience I've ever had. I'd give them 6 stars if I could.

Lawrence Murdock

Easy to set time & date for repair.

M B

Four Stars for 4-stars

Will Mangum

Love visiting with Gene. He gets the job done and the service department work to get your problems fixed fast.

Sm Vines

Great experience

Darla Uselton

Great customer service

Ricci Amador

I have to say Tom Brillhart at Four Stars absolutely went above and beyond to get me the vehicle that I wanted. I absolutely would recommend that if anyone is in the market for a car, this is the place you should visit First ! A big thank you to all the employees here at Four Stars in making this process smooth and easy for me !

Jack Freeman

Marsha and I just purchased a 2019 Dodge Ram with Tom Brillhart at Four Stars in Henrietta. Absolutely, without a doubt, this was so refreshing to deal with these guys. Honest, straight forward and relaxed. No pressure. Tom immediately had us feeling like family. The finance manager, Adam Case, went out of his way to get the rate and payment we wanted. At the end of the day, we went home knowing the Four Stars family is just that, Family! I highly recommend Tom, Adam and Mike at Four Stars!

Charles Noel

Talk with Bill. He is great!!!

Billy Holmes

The best place to get a new car or truck

Craig Carminati

Great experience and great people

Lee Ann Stallcup

Had car trouble while on road for work. Pulled in there can they told me what was wrong with it. Very nice and didnt even charge me. Very nice people

Riley Kinkead

We had Lane as our service tech. Great guy, very polite, knew what he was doing.

Bonnie Fabrizio

Everything was great. One of the best car buying experience's I have ever had. Everyone was super nice and went out of their way to make sure you were happy with your purchase. Will definitely use them again and highly recommend them to everyone.

Summer Dawn

I recently tried getting a new car with Four Stars. I didnt have very good credit so I was told I wouldnt be able to get into anything. About a week later i got a call saying they were able to get me approved and into a brand new 2019 vehicle. I am amazed that even though I wasn't able to get into something, they still worked on my application a week after the fact. I am excited to be given another chance and to start rebuilding my credit. I would definitely recommend Four Stars to anyone! Bethany was awesome keeping me updated on everything!

Michael Eldridge

From the very start,our first conversation with Bill Reed on the phone, it was clear to me that Bill and all the fine folks at Four Stars where going to do everything they could to get us in the car we wanted. When we arrived Bill had the vehicle we had picked out ready and waiting. He was very knowledgeable about all the features and when it came time to make the purchase, he worked with finance to get the payments in our price range and never told us it could not be done. Andy Valentine helped with the finances and was amazing and did not try to force any additional expenses on the loan but gave us great suggestions for added protection that we accepted. Hands down the best car buying experience ever. All of the staff was so helpful and went out of their way to make us feel welcome, truely just a great place to purchase a vehicle and going forward is the only place I will buy a vehicle.

Charles Harmon

This is the absolute best place to buy a new or used vehicle. And it's only going to get better.

shane black

From the moment I walked through the door , no wait from the time my wife and I drove on the lot . I felt comfortable with the staff . No one rushed me or jumped on my back, to make a sell . I had a very , very bad experience at another dealership , and Four stars Came to the rescue . Literally they rescued me . I truly thank the Lord for my experience with this dealership . They went way above and way beyond to take care of me . thank you so much ..... Shane Black

John Gearheart

Great place. My truck had a problem on our trip and we stopped there for help. The service people came right out and fixed our problem. If I lived in the area I would definitely buy my next vehicle there. You know you would get great service after the sale.

Ariel Smith

Took 2 1/2 hrs for oil change, just had a bad experience one time I'm sure they get better with the new owner transition.

David Billingsley

Tthe got the job done fast and my pickup runs great

Vickie Larsen

Great cars