If I could give them negative stars, I would.
King Cotton ended up keeping my Durango for 12 days for an alternator recall that was supposed to have been replaced in May 2018. Now, fast forward to the end of Aug. I called Chrysler on the 12th day (9/12, Wednesday) and the lady told me to go to King Cotton and to call her (Patricia) back before I left there. They (Bobby) told me it was ready. I go out to get the babies car seats out of the loaner car and when I get to the Durango, the 1st thing I noticed is that the cover that’s supposed to be over the battery, under the passenger seat, isn’t in place, so there’s an opening and a hole in the floor. I go back inside and ask if someone can put it on for me. Two service guys come out to replace the cover. Then I leave and don’t even get 3 mins up the road and all of the sudden the battery light comes back on. I turn around to head back to King Cotton and Bobby tells me there’s nothing else he can do. For me to take it by a local parts store and have them test my battery & alternator or I can wait until Tuesday for an appointment to take it back and pay $120.00 for them to run a diagnostic on it. I argue back & forth with him. End up going outside to my Durango and calling Chrysler again. She places me on hold, ends up calling Bobby, comes back to me and tells me there’s nothing else I can do except work with King Cotton or take it to another dealership and pay for the diagnostics, even though I’d have to pay for the diagnostics to be ran on it at King Cotton too. She also tells me that Bobby told her that he came out when I took it back the 2nd time, and he ran diagnostics on it then. I firmly told her he was a liar and has been through this whole ordeal, along with Jacob. That Bobby never even stepped out from behind the service counter. So now we have the Durango, but it’s doing the same exact thing it was doing before I had it towed to King Cotton. I have no idea what to do now. They kept it for 12 days and obviously didn’t fix it! I guess I should try to come up with the $120.00 to have diagnostics ran on it at another dealership then go from there...this is ridiculous and I WILL NEVER take a vehicle to King Cotton again. I also WILL NEVER recommend them to anyone! EVER!!! I have enough on my plate with my health and now no way to get the kids back & forth to work or myself back & forth to my doctors appointments! I have no idea what to do! After about a month of back and forth with King Cotton I was finally able to take my truck to another local dealership. Chrysler agreed to pay for everything! We absolutely love Mr. Tim! And Homer Skelton! I wish I had never taken my truck to King Cotton! If y’all EVER need a good place to take your vehicle, take it to Homer Skelton Chrysler, Dodge, Jeep in Millington and make sure you tell Mr. Tim I sent ya!