Reviews of Allen Samuels Hyundai of Jackson (Car Concessionaire)

SS B

Chris and the service department are amazing. My Santa Fe and I just relocated to Jackson and were in need of a routine maintenance. I booked my appointment online and got in and out quickly. Chris called to tell me updates on the maintenance and explained everything to me prior to check out. A few weeks ago my car was dropped my car off, unscheduled, to get a car battery. Chris, again, took great care of me and spoke to my father in my absence in regards of my car. After that, I had to stop through after work to get my car looked at due to unknown lights and noise issues. Chris and his crew took care of me again- getting me in and out. Lucky to have this maintenance team at AV Hyundai. Thank you.

Georgia McIntyre

Great people, efficient service

Jennifer Owens

Outstanding service! These guys are the best - fast, friendly & informative! I will never go anywhere else for routine maintenance & repairs on my Elantra!

Mark Carver

This has to be one of the worst experiences i have ever had. Before when it was Alan Vines the staff was extremely helpful. I bought a Brand new car from them back in 2018 and referred everyone i knew. I decided i needed a truck instead so of course i went back to them being how i was treat so well... big mistake. Since the change of ownership, it has went down hill. I went over there twice not to be even greeted on the lot. One day i took my wife by to see the truck and stood in the rain for 10 mins not to even be approached. Finally someone called me to set an appointment. We ran to application and started talking numbers. I had a set number, and stated if its not possible just tell me. I had to call them multiple times to follow up. Finally they called me back and said they are working on it, to give them a day. Here we are about a week and a half and still nothing, not even a call. Customers do not deserve to be treated this way! I work in customer service and show respect to all my customers whether or not i can do something or not, i communicate. And im sure the response on here will be "sorry about your experience, we will follow up". But as you see my previous review of alan vines, 5 stars.

Chelsey Chappell

Great and helpful people. The first time I was there a worker tried to tell me I needed all four new tires, and alignment, and a balance. I did not need any of those I just bought the car 2 days before and all of that was taken care of. I only came here for a recall on my seatbelt. The second time my car was there they were extremely helpful.

Robert Konkus

Wasn't willing to drop the price on a used truck ..... the salesman Anthony was outstanding

Drew Ingram

They have an awesome service department and take care of the car so I am in and out in no time.

Keyosha Gilton

great service

Naturally Me

Excellent experience!!! Everyone was very friendly and helpful

Jennifer Mccall

GREAT!!! Tayler Beasley was great helping me find the best vechile for me. Michael Breeding was just as great getting me approved at the best rate possible. I highly recommend if u are going to purchase a vechile u visit them first. I am very pleased with my purchase and everything they did to help me with that. Highly recommend Allen Samuels of Jackson Tennessee.

Dianne Bailey

What an amazing experience today. No pressure and this is the most honest dealership I have ever dealt with and my deal was awesome. Please come in and get your vehicle. You will be glad you did.

Marlene Aceto

Fast service, employees extremely nice

Gary Butler

My wife Ann had brakes put on 8 months ago , never were right, around 300 dollars, told them 3 times , they keep saying they were right, they were better before we had them worked on, one time they said they would drive it down the road , but never pulled it out of the shop entrance, we act like we were leaving and watched and it never left the shop, the second time I came in, they wanted us to put a100 dollars worth of air filters, I pulled them out of the car and cleaned them, they looked brand new only had small debri on them, we have been coming there for years, but Everytime we go now, there is a constant problem,

Donna Knake

I had a great experience at Allen Samuels. A gentleman named Earnest took care of me in the service department. He was friendly, knowledgeable, and accommodating. Waiting room was comfortable, clean, and equipped with coffee bar and TV. Wait time was less than one hour.

Melissa Sills

New and used car dealership with excellent sales staff that are not pushy. They sell Chrysler, Jeep,Dodge,Mitsubishi, and Hyundai plus have an awesome service department.

Grayson Oakley

Another successful trip to their service department for an oil change and tire rotation. They have always been easy to schedule an appointment with and I've always gotten my car back when I expected. I'm reviewing service not cost. No reference for costs at other shops because I've always taken my Hyundai's here.

Felicia Hogg

Always friendly staff

Ben Miller

Had to have a recall repaired, and looked at a pick up while I was there. Preston was great, and very helpful. The service team got me in and out. It was great.

Harry Hayes

Good and friendly service

Stacy Dunn

Always do great service work and the people are always nice and friendly here.

bobby riddick

Excellent service, they fitted me in for an oil change on Saturday morning, l was in and out in a little over an hour. I have to attend a funeral this afternoon out of town they made my day. Thanks Allen Samuels maintenance dept.

Brandie Crowe

Great people who do there best to help

Gwendolyn Jimenez

I have my vehicle serviced here. The Hyundai dealer service dept has a good staff. They're cordial, and explain what your vehicle needs and why. However, unlike a lot of other dealerships, they do not vacuum your vehicle out when you take it in for an oil change. Since I bought my vehicle here, I feel vacuuming should be part of the service they provide.

Mandi Garner

Dealership was easy to deal with. Lukas was a patient salesman and not pushy at all. Will recommend Allen Samuels to everyone!

Anita Mcalister

fixed my broken door lock but broke the little panel that hides the screw in the door --disappointed they did not tell me--

Stephanie King

Excellent service!!! I had engine problems with my 2013 Hyundai Sonota and they took care of if right away. Even gave me a rental car until all the recalls were taken care of. I am greatly appreciative to Adriel who took care of everything!! Very polite and professional which you rarely see these days!!

victor murphey

Friendly staff, pricey on service

Russ Evans

New owners. Price of oil change went up $10. Alan Vines was already expensive, but every third oil change was free. Now it's not. I will be taking my business elsewhere.

John

Very great customer service

william lovett

It's ok

lloyd King

Under staffed Finally one lady came out to help me

Debra Partelow

Best car's ever

Rita Stewart

It was a great experience! Everyone was friendly and helpful!

Mike Wilson

Great place Lawrence Stewart my sales guy was excellent showed what I ask for did a great job I will be a repeat customer

Karen Lenard

Great product, not so great company, good techs tho

Walter Hills

New ownership raised the prices significantly across the board. I will be getting my work done elsewhere until the prices are actually reasonable again

Bryanna Huggins

It was a pretty good experience despite all the paperwork and all that comes with trading your car. The salesman was new so it probably took a little more time than if he had been more experienced, but he was very cordial when discussing options. I'm guessing the manager was the one who frequently dropped in during paperwork and he was just as nice. The financing guy that we worked with was able to fully explain the process as well.

CHRIS GATTI

Was greeted by several people and they have a great selection of vehicles to choose from.

Retarmyaviator

Absolutely an excellent experience. The staff could not have been better, service personal excellent. I had taken my Sonata to another Hyundia dealer who not only misdiagnosed the problem but had managed to leave parts off my car. The technician at Alan Vines immediately recognized the problem, dealership had all the necessary parts in stock and my car was repaired properly. The previous dealership I had used for every service and repair for 12 years has seen the last of me, in future I will take my car to Alan Vines Hyundai without hesitation.

Reggie Gowan

Wonderful place

Jeane Marie

Great customer service and work on my Tucson's air conditioning system. All the staff I interacted with were helpful. A special thank you to Adriel!

Mike Arnold

Under New management. Stop in and give them a try. I'm looking forward to the expanded inventory. It my be the right time to get that Genesis.....

Nathan Maliszewski

Such a wonderful dealership! Lukas Garner greeted me when I came in for service and is the most genuine salesman I've ever met! They had my oil changed, new filter installed, and car ready to go in 20 minutes! I'm so excited to buy my next car from Lukas and for the future of Allen Samuels.

Tyler Ledbetter

Me and my wife bought a brand new Hyundai Tucson here! They’re awesome !

Catherine Mc Cain

Excellent service by Jay Brown !

Kimmi Nichols

Mom had an issue w her car n they took care of it...

David Clark

I've had my car serviced here a number of times and have always been warmly greeted and happy with the service. They have a nice waiting area with snack and drink machines, free wifi, and free coffee.

Nina Wajrowski

Most excellent and proficient car buying experience. I've had so many terrible ones with other dealershios. Every single person here in the process was absolutey so great. A rare thing to come by surpringly. They helped me get exactly what I need and want in a car. Tayler Beasley was my sales consultant and she is so helpful, knowledgeable, personable and she does everything to have you leaving satisfied with your purchase and taken care of in every aspect. I couldnt be happier. Highly recommend!

Karen Diebold

Too over priced