Reviews of Stokes Kia (Car Concessionaire)

Elena Loomis

Kept throwing us through loops and we had to come back FOUR separate times for the same issue that happened after they put in a new engine when our old one mysteriously cut off while driving with no warning and no reason??? Careful of kias and this dealership! They still never fixed the problem and we are having it done elsewhere.

Valerie Blackwood

They have the worst service department!!! You can never get your car serviced unless you don’t work. They need to hire more service people. Love the cars hate the service.

Terrance Linyard

Everyone is nice and service was good.

Marley Love

What’s the point In setting an appointment when you can’t get your car looked at at the appointment time , staff wasn’t eager to help was ready to just tell me anything so I would leave an then charge a 125 fee to look at the car to determine what’s wrong with it even though we already can tell??? Kia sucks

Jacquin Mikell

Friendly staff although not very helpful. I bought my first Kia with them and the sales person went above and beyond. I know what he was working with, however when I revisited I was in and out within 15 minutes. The sales person nor the manager were willing to assist. If a customer is in and out of your sales room in that time span it shows that you didn't want the sale or you have all the business you can use. Either way, I was very disappointed. And yes, this is just my experience and my opinion.

Sherry Parise

Owen and Devon explained everything in the car from front to back and beginning to end. Very patient while waiting for paperwork to go thru (I had an odd situation). Absolutely no pressure from anyone to purchase a vehicle.

Melissa Garman

I went in wanting to get a bigger vehicle, already set in a Sorento. Worked with Owen, I mentioned where I wanted to stay price wise and they were able to do exactly that. No trying to change my mind and get something out of my price range. Listened to my concerns, my needs in the vehicle. Couldn’t be happier! Will buy here again in the future and will work with Owen again. Felt really comfortable and welcomed.

Sharon Hudson

My Mom have a Kei and I came in was greeted by Josh B, Josh was very professional and answered all of my questions and concerns.

Stephanie Covey

Ben with sales was awesome! He's very professional and knowledgeable. He took the time to listen to what I wanted and made sure I got the best deal possible. He made my car buying experience so easy Thank you so much Ben!

Bonita Foster

Great Customer Service and Leadership! Josh was very helpful in assisting me during my visit to the dealership. Keep up the great work!

Greg Mcmorris

Very pleased with the Service today. Plus the Shuttle Service. Keep up the good work Stokes Kia!!!

Karen Kennedy

Cole was extremely helpful and understood my problem with the dash screen issue. I was able to get it fixed in about a week and it was under warranty. Thanks Stokes Kia & Cole.

Tim Alford

They won't stand behind their product I have a 2017 Kia Cadenza let the paint all across the top on clear coat is faulty they blame it on acid rain and because of where I work it can't be true because I'm not the only one that have had issues with paint and the bottom half of the car looks very well so be cautious when you buy brand new they will not stand behind it. As to your reply everything came off of the windows and chrome as the pics I sent your sales team will show the rest of the problem is faulty paint if it were chemical etching from my plant it would not come off of the chrome and windows and the top of car you have to look closely after I detailed the car,but it is obvious that it is faulty paint or clear coat again this car is 2017 and there's many reviews of other people having the same issue that's what's great about media but I still stand by they just won't stand behind there product.

Tina Johnson

Just brought my sister to meet Jason O. She will be driving home in a brand new vehicle. If Jason can't help you nobody can. Ask for Jason say Tina Sent you.

Mark Tiroff Sr

I gave this review 5 ⭐⭐⭐⭐⭐ although I was about to do differently and here's why: First off, this is my first ever visit to Stokes Kia. I am a real customer who bought a car yesterday and only because my wife loves the Soul! Anyway, Ben took care of us and is both a knowledgeable salesperson and a high level professional. He attended to everything we needed, explained what was murky, and delivered on the Stokes promise "Best Value". To be fair, there were 3️⃣ three issues I faced and maybe I can explain to make it easier for you: 5 year/60K warranty starts from the day the vehicle began service (was sold or leased). If you're considering CPO, ask this question first! Next, there are NO free or discounted oil changes. You'll never bite that dangling

Michael Robertson

AVOID STOKES KIA! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since customer service and the long-term relationship it entails is a big part of a vehicle purchase. It is clear that management has fostered an attitude of ‘we’ll get to it when we get to it’. Our vehicle was at dealership for over 2 months sitting out on lot awaiting a new engine as part of the KIA recall. After picking up the vehicle, the check engine light came on in less than a week. The service department said we could drop it off and they would try to get to it in 3 days. We were also told that it probably did not have anything to do with the replacement engine they put in the car less than a week earlier! The proper response would have been to check the light immediately to determine the problem and provide a response. This is supposedly a brand new engine with less than 100 miles on it. Finally, we were told we could rent a car at our expense while our car sat on the lot for a few days til they could get to it. The attitude was ‘it is not our problem and you can get in line, we’ll get to it when we get to it’ (even though it was a KIA caused problem). The customer is not a priority and Stokes KIA is not going to even acknowledge it may be related to the replacement engine. I was told it may be bad fuel. It may be but that is a patronizing response and demonstrates that the dealership does not recognize its responsibility in the vehicle recall nor its responsibility or respect of its customers in prioritizing making the situation right. Customers are numbers to Stokes KIA and they have plenty so you as a customer are not important to them. The attitude is they were doing us a favor by repairing KIA’s error (and by being a KIA dealer their error). Stokes KIA didn’t even perform a quick wash before pick up which, while not required, would have been a very small no cost to them nicety considering the two month inconvenience that was caused by KIA. Contrast the poor customer service attitude at STOKES KIA with the above and beyond attitude at PARAMOUNT KIA OF ASHEVILLE (we have a home in Asheville). When I explained the problem to PARAMOUNT KIA OF ASHEVILLE, they asked me to bring it in immediately and they would check to see if it was related to the recall or the engine replacement. They also offered appointment times to have it checked at my convenience. STOKES KIA would not specify a time nor take any responsibility for the issue. Upon arrival at PARAMOUNT KIA OF ASHEVILLE I was given the phone number of the service manager to call or text with anything. The service manager has stopped by the waiting area twice in less than an hour to update waiting patrons on the status of their service and ask if they have any questions or need anything. The ‘customer is a priority attitude’ is shared by every member of the PARAMOUNT KIA OF ASHEVILLE service department. The difference is night and day. We are fortunate that we have an alternative to STOKES KIA and its horrible customer service attitude. It is worth the trip to Asheville from Charleston for the difference in customer service attitude. It is worth your time in the future to find a dealership that will appreciate your business. That dealership in NOT STOKES KIA.

Maya Smith

I would never bring my car back here. Service was horrible. I waited 7 hours for nothing to be done to my car. Was completely done with this place. Tried to give them another chance because my car persisted to have the same issue. Was told that they can't make the issue happen again so I can just pick up my car. When asked if it was even checked by a service tech yet, they told me no it was the attendees personal opinion. Only to find out I have to replace my battery. I will never EVER do business here again. My first time owning a KIA and it will truly be my last. This place gives KIA a horrible reputation.

Patty Martinez

They have excellent customer service

Teresa Doolin

Owen Fussey helped me find what I was looking for.Very professional. Went out of his way to help with my financing needs.Was very patient with the process.Very polite and answered and explained everything I asked.The whole process was very easy.Mark Craven was polite and quick with filing out paperwork. Both gentlemen were a pleasure to work with.I hope I will be able to do future business with them. Great experience for me guys. Thank you Teresa

Andrea Anthony

Josh Balliet provides wonderful customer service each and everytime!!!He always strive to make sure the customer has everything they need while visiting Stokes Kia in Goose Creek. A great asset to the company!!!!

Mari Ramey

Super frustrated with how long it is taking to get our car fixed. It took them 4 days to give me an answer of what was going on with the car. We have this vehicle only to get us all back and forth to work and I have had to pay almost 750.00 on a rental that's not even including the deposit for the rental. We were told previously that they do not give out rentals that I would need to pay for it. I called Enterprise instead. Usually their staff is on point. Josh and especially Cole are amazing. When you are paying so much a month for a vehicle you expect the dealership to make you feel like a priority and was told they have a bunch of other cars ahead of ours. 4 days later we find out the problem that is going to cost me almost a thousand dollars to fix. I could have taken the car anywhere but we have liked Kia and that's why we brought it there. I will not bring our car back if they cannot provide us a car to drive while ours is being worked on. The rental on top of the cost yo fix the car is mind blowing.

Raphael Quirk

Awesome people. There's not many buisness that stands behind there word 100% but they do. Bending over backwards would be an understatement.

Sheneka Poke

This was absolutely the best experience I have ever had. Ben was patient and very helpful he got me in the vehicle of my dreams. Thank you so much once again!!!

Willard Pritchard

Great folks to work with.

Jessie Banach CuteVoodoo

JJ was amazing! He helped my friend get a new car today and made the whole experience so much better! Friendly, personable, completely not pushy. We had been to three other car lots today and at one the salesman jumped on us as soon as we opened our car door. Our experience at Stokes Kia and with JJ was nothing like that. When I'm ready to trade in my own car, I know where I'm going.

Luke Gaikwad

We found the perfect Sedona for our family! Good people and fair prices.

Cliff Barnes

I had a great experience at Stokes Kia after my horrible experience at another dealer in Summerville the day before. The salesman was very professional and very knowledgeable about my situation and about the vehicle I was interested in. The financial paperwork signing in the finance department was quick and very thorough. I highly recommend this dealership!

Rhonda Fleischman

Love my car from them.

Mignon Whitney

I just had to take a moment to share my experience with Josh B. Josh was pleasant from the time I walked in the door and answered all of my questions with ease. I will definitely be back!

Sandra Hutson

Josh in the Service dept Is Awesome! .very friendly. Did his best to give me options while I waited on my car

Celina Goins

Very nice and quick. I even got there early for my appointment and they were able to work me in.

Wendi Collins

I would give negative stars if I could. Their service department is by far the WORST I have ever dealt with. No sense of urgency,no empathy for customers, no idea what parts are covered under warranty, no appointments for 3 weeks to have your car looked at. Just all around terrible. Would never recommend buying a kia anywhere in Charleston.

Kay Tea

My experience with this place has been beyond HORRIBLE. To be honest I wouldn't even give them a star. I have taken my vehicle to this place four times for the same issue and they haven't fixed the issue as of yet. However, I have managed to spend hundreds of dollars on multiple services that I was told should fix the issue. So based off my personal experience this is the perfect place to come to if you have lots of time and money to waste.

Kirby Grimes

I did a lot of research online before going to the lot. I decided to take a test drive and went to Stokes Kia. I was promptly greeted by Devon and after looking at the different options for the model I wanted, I took a test drive. Devon answered all of my questions and offered information on the differences between the FE, LX, EX, and Touring models. I had all of my questions answered, received a decent price on my choice, and was able to get everything I wanted. Definitely a great place. I have had service work done before on my old 07 Rio and have always had pleasant experiences.

Daniel Frost

Not pushy on buying a car. Saw Ben while up there.

Gale Smith

This is the best service department in ANY dealership. Joseph, is by far the most amazing person. He is polite, kind, knowledgeable, helpful, and a real asset to this company. Kia is lucky to have him and so are their customers.

Zachary Silverstein

Friendly welcoming staff! Didn't end up buying car from them but was a positive experience!

Ryan Thomas

Went by Kia in goose creek in hopes of looking at some models of the Kia rio5 or forte5 or any models really. On my arrival i was approached by one salesman named: ALLEN GLASS, he was very RUDE, ARROGANT, and did not help me what so ever. When i informed him that i was buying a car next year and was wanting to look at some models wanting to see size inside, options offered ect..i told him the models i had in mind....right away he tells me they have NO models that fit my needs, NO brochures...it seems hes favorite word was NO......then he told me ...quote....."where here to sell cars, not just look at them and if ur not buying u need to leave the lot or go somewhere else". I had to basically look around myself, NO PRICES ON CARS EXCEPT FOR THE ONES NEAR ROAD the souls. NO PAPERWORK ON ANY CARS ON LOT BUT THE PRE OWNED ONEs....AND EVEN THOSE NO PRICE......So basically he ran off a FUTURE customer, this jerk even referred me to West Ashley kia.....I DEFENTILY WILL NOT EVER BUY A CAR FROM GOOSE CREEK KIA thanks to this RUDE, ARRAGNONT AND UNFRIENDLY salesman ALLEN GLASS.

Felisha Davidson

Horrible customer service, I've never been so displeased with a dealership. Rude staff, long waits . I went in with an issue , told them what I was being told by a mechanic, they told me he didn't know what he was talking about. I just needed an oil change. But , turned out they were wrong ,the mechanic was right. Now, I need a new engine, all they said when I called back was ... nothing we can do for you, technically your warranty is over now. I would never recommend this dealership to anyone.

Pickle Dill

Katie was my sales representative and she was beyond helpful. Amazing experience and I love my new kia Optima.

R. SCHROTH

The service department is great, thx Josh!

Lucas Trahan

I brought my 2015 Optima in for a 60,000 mile service. I made an appointment online earlier in the week, then called to verify the appointment and to get a cost estimate. When I brought my car in for the appointment I was told the wait time might be a few hours, given the type of service requested. Rather than wait in the lobby for hours, I was offered a free ride home from their shuttle service. I returned a few hours later, slightly earlier than the time my car was scheduled to be finished. I waited in the lobby for maybe 30 minutes. They have a comfortable seating area with drinks, snacks, magazines, and a TV. When my car was finished, the cost for the 60,000 mile service was the same price that was quoted earlier in the week over the phone. I purchased my car from this dealership in 2016 and have brought the car to their service department for each oil change / routine maintenance. The service department and sales team have never let me down. I will continue doing business with Stokes Kia.

Charmaine Littlejohn

i wanted to give an excellent review of Micheal Tucker! Man oh man, he is a great man & an even better salesman! It was my first time shopping for cars & my first car in general. I came in knowing exactly what i wanted & how i wanted it to look! He took me outside showed me exactly what i wanted, talked the car up, and then we rode it out. I’m a new driver so it wasn’t the smoothest, but we both survived! We talked about his personal life & as doing so he talked about all the niffy features of the car! Man, i’m glad me & mr tucker was linked up for this adventure!

Amelia Glaude

I have been coming to this place ever since I got my Kia car. They were happy to take my warranty and have very friendly service. They offer courtesy snacks and water while your car is being serviced. I do like that they keep you updated and informed on your car. Make sure to mention any questions and concerns you have in advance so they can check on it. They have also been great with explaining and answering my questions regarding my vehicle. It is good to be educated on your car. The downside is if you have to take their shuttle, it feels like eternity to wait and may cause you to be late to work so plan on arriving early for your appointment. The other downside is that my car was serviced and it said there was a courtesy vaccum on my floor Matt's and I could barley tell the difference, it looked like a rushed job. I really appreciate the men working on my vehicles and understand how it is not the most cleanest job but I suggest putting in a courtesy air scent for when we get our cars back so it could smell fresh again. Overall a good place and I will return for my future services.

Lacey Brown

Outstanding is the word that comes to mind when I think of my experience at Stokes Kia! My salesman Bob L. Was very attentive and very quick! The finance department worked quickly as well! Thank you Bob for the Sorento! Bob got me the very best price way below asking and made sure I was able to keep in contact with him for any questions or concerns. I will definitely be back when I come to trade in!

Patty Laudato

Cole Rhymer was very helpful at explaining nature of recalls and car was ready when he said he would be.

Jennifer Suarez-reyes

It is nice and clean. Great staff but very pricey on new and preownened cars.

Ella Fields

I'm very confused. What has my car been doing the last 4 months? I'm advised not to take the rental out of town because my car will be ready Wednesday and Kia will only pay for 2 days after it's fixed. I travel for my work...my contract states I need to be in Montana by Tuesday. It takes 3 days to get there. Somebody please advise me on what to do.

Mike Moeller

These guys have some of the best customer service when you bring your car in. I have never been dissatisfied with the service I have received at Stokes Kia.

Shawna Gantt

Absolutely insane that you spend all this money on vehicles, warranties and service packages to be told every single time that they can't get you in for hours upon hours, or even days! Even for just plugging a flat tire! Let alone trying to schedule an oil change or other service! Will never deal with this group again !

Jonathan Pinckney

I don't normally do these reviews but these guys and gals definitely deserve it. I give 5 stars and justifiably so. I arrived at Stokes Kia like most customers. Heard a ad on the radio and figured I would swing by and see what they had on the lot. I was politely greeted by Billy a salesman. After a short talk about what I was trying to accomplish we proceeded inside to get a value of my trade. In 10 minutes of being at the dealership I had my trade value and was able to browse the cars on the lot. I departed the dealership with no pressure of returning. Today I revisited stokes Kia and continued the process. In a short time they had me approved and a vehicle selected. I have never had such a smooth purchase of an automobile. I apologize for not remembering all the employees names who were involved in my purchase but you all were amazing. If there is a dealer in South Carolina that does it right, I assure you its these guys. Thanks again to all the staff for making me feel welcome and not pressured throughout the process. -Jonathan

melissa mizell

Horrible service! I went there for a recall on my forte and was told it would take up to 2 hrs. I added on an oil change and my car wasnt ready until over 7 hrs later! Then they did a tire rotation that I didnt ask for and charged me for it! Service used to be good but this is the 2nd time in a row that I have had a bad experience there! And when you talk to the staff it's obvious they dont have a care in the world! My next car definitely wont come from Stokes Kia! $63.85 for an oil change and tire rotation! SAD!!! I cant wait for the survey!

Andreas Elrod

Have been coming to Stokes for years and the service department here does an outstanding job, they give you a great price and they stand behind their warranties they offer and the work they do. Thank you Joseph Byers, hope I spelled your last name right and you always do a great job of taking care of my vehicle as well as advising me to the why behind the various jobs. I would also like to thank the rest of the Stokes Kia team, there are various other vehicles/services purchased and/or used in the past; all those experiences were all pleasant like when Duffy sold me my first SUV due to a newborn baby, will never forget and thanks. Look forward to seeing you all next time, Andreas S. Elrod

Cheri Tamsberg

The service department is Great. I had a young man named Josh help me out. He was very knowledgeable and helpful. I highly recomend this Stokes kia and Josh in the service department.

Shelly McBride

The biggest mistake I ever made was buying a car from here

Dawson Winningham

I just want to give a shout out to Cole Rymer- for helping me with my nail in my tire. He got it changed and i was out of there quickly. Very professional.

Jeffry Davis

Go see Ben Neeson and Ken Carter for the best buying experience. They made everything super easy and fun.

Andrew Edmondson

Great selection. Dont forget to ask for Devon Nichols. He was very professional and helped us get into the right vehicle for our needs.

Jasmine Brown

Benjamin R....was absolutely the best...thanks alot!!

Spring Knier-Collier

Josh at the service desk has been so helpful, knowledgeable, and curtius every time I have had service. He always has a smile on his face and makes you feel welcome.

GPS 5701

To be the first time to be there,it was great !! For sure I will back in the future.

Joe Perdue

Nice folks! I just stopped in to lay eyes on the new KIA STINGER. The salesman was friendly and accommodating to my browsing

sara simons

Owen Fussey was amazing. He worked hard to find me a great loan for the car I wanted. Fantastic customer service from everyone that walked by. Great place. I would recommend stokes kia to anyone in the market for a car

Brenda Ray

Great people!

Ashley Rodriguez

I had a wonderful experience. Cole rhymer the service adviser was awesome and helped me with all my questions and concerns definitely will recommend to friends and family

Phil Hicks

Always receive great service here when having to get work done on the Kia.

Elena D'Andrea

Scrolling through things earlier didn't mean to hit 1 star! You guys have done so much for me and I understand things don't always go as planned. It has been since June that my sportage decided to die on me and I am still awaiting an engine. 3 rentals later and I have enjoyed driving each vehicle. The Sedona is great! Me and my new baby really love all the awesome features haha keep it up! ❤

Camren Budzynski

Jason was so awesome he had my sale at hello. Not once did he push us into buying a car, nor did he try to show us something we were not interested in. Jason made me feel in control of the process. He told us about how leasing work and even when we were getting the car he was so professional. I will recommend him to all my friends. Thanks Jason for being so awesome we will be back to see you in 3 years to redo our lease.

Bridgette Driggers

Cole Rymer was very helpful when i called to get my light repaired, he knew all the answers to my questions without second guessing! Thanks again Cole, you rock!! =]

Keith Wucherer

Brought me in for attempt to trade my 2015 Forte, great gas mileage, smooth riding, but either way it was a win-win for me, they checked my credit, it was lower than their interested range. So I'm still happy, their loss is still my gain.

Jessica M

8 hours later and I’m still waiting for my car

Donna Moore

Very thoughtful and great customer service. Great coffee, too

Mégan Alba

We had a negative experience a few months back, and our service writer personally committed to making it right when we made our complaint known. Friendly and professional, and the oil change prices are reasonable. I also appreciate knowing my Kia is serviced by a certified technician who knows how my vehicle works.

Justin Montgomery

My wife and I are very pleased with our experience purchasing a 2018 Kia Sportage at Stokes Kia. We were brought to the dealership due to a sale that was advertised online. Stokes Kia honored the online price and we walked away feeling like we paid a fair price for our new car. Owen Fussey, our Sales Consultant, was knowledgeable and very personable. He made our experience buying a car stress free which I didn't think was possible at a car dealership. Thanks Owen!

Thor Taylor

I was not expecting much outside of the normal dealer experience. Pressure sales tactics, pushy salesmen. Well - We all hear the radio ads, 'We wanna see ya' in a Kia!'. After going to this dealership, and working with Chris (and the sales manager's name I cannot remember at this time), I believe 100% that earning your lifetime business is their goal. After expressing where I wanted to be with trade in and financing (which was unrealistic, as most buyers usually are ...) they came back with numbers that only a dealership that wants to earn your lifetime business would come back with - They gave me a sweetheart of a deal, and I walked out to think it over (and get second opinions on my trade in). These guys gave me $1500 more than the next dealership for my trade in and worked to get me rebates that no one else would've. When I returned after realizing the amazing deal I had walked away from - they still honored their original offers - even knowing they could've pulled back. I am loving my 2016 Kia Optima, and can attest that Stokes Kia has earned my business. I plan on bringing my car in for maintenance and when the time comes up again to purchase my next vehicle - this will be the one (and only) place I will be visiting. They are willing to make the deals that no one else will, because they wanna see ya' in a Kia! If you are hesitant between choosing between this dealership and a competitor - let me tell you - this is the one you want to be in - day in and day out. They will work for you and not against you. Thank you Stokes Kia!

Jacob Palmer

I recently had bought the new Telluride from Stokes Kia. It was a really good experience and I love the car. JJ was my sales guy who was really helpful in getting me all the information I needed. He wasn’t pushy at all, he just wanted to help and answer any questions I had. The purchase process was quick and simple. I was in and out in about an hour and a half. I’d highly recommend going to see JJ if you’re looking for a car!

Tonya Bell

Horrible customer service in service. Blew my engine during an oil change. Took 5 months to get my car back and they couldn't even wash it after they left it outside under a tree. Refused to fix mirror that I was told was covered under warranty. I will never go back!

Joey Eddler

Very polite at frist then when approved very rude will never buy again from this dealership

Michael McClaskey

We have been trying to get a refund for our gap insurance for about 6 months now but this place refuses to call us back. They keep telling us to talk to finance, so we do and then we leave a message, because no one answers the phone, and never receive a call back. All I can say is Stokes Kia has terrible service. I've never had a problem getting a refund for our gap insurance from any other dealer that I've dealt with until now.

Eric Dees

I bought two vehicles through Stokes, which was 5 stars. The problem I have is I also bought the oil change plan through them but when i call to get an oil change it is 4 to 6 weeks out. Every where else I call is a next week appointment. Sorry but if your service department is that far behind I am going somewhere else

Vernee White

My salesperson name was Owen. Owen was very professional and knowledgeable. He tried everything he could to make sure I satisfied. I would recommend that everyone stop into Kia and met with Owen. He will not disappoint you.

Tracy McCauley

To be honest, this dealership and service center has been the best in all of my interactions with car places. We have 2 cars that we trust with Stokes Kia. The prices are direct and usually lower than other places. Also, the service is of excellent quality. Not once have my wife and I felt misled or disappointed here.

Shitokai CBA

Nice place nica people. Very professional.

e m

Getting oild change shouldn't be that complex

Sarah Dyess . Dyess

The phone app with Chantal was great and super informative. But once I got there it was completely different. I stopped by to do a trade in appraisal. I let them know I was going to be having a copy signer and he would be coming up there but they did the pre approval without him. Told me my credit was too bad so I would have to put more then $2000 down or they couldn't help me, period. And then proceeded to drink his drink, play on his computer and acted like I wasn't there. All while I was sitting there.

todd taylor

Had vehicle serviced everything went as expected.

Erik Hocott

I bought a Stinger yesterday. I have bought 4 vehicles from here (all from Duffy). There was a mistake made on the pricing (that favored me), Duffy made it right...and then some! I have nothing but great experiences here. No matter if I'm dealing with sales, service or customer service. GO SEE DUFFY!

s k

Mr Tucker was great! Highly recommend going here

Robert Hymer

Large inventory of new and used vehicles with knowledgeable and helpful sales staff.

Ricky N Tracy Erickson

Scheduled a oil change and brake replacement for 1st thing this morning. Cole was extremely friendly and helpful with explaining the work needing to be done. Waiting area and bathrooms extremely clean. Thank you for getting me in and out as quickly as possible with the work I had done.

Steve Wilson

Every thing was on time & done correctly.

Nida Singleton

Had to keep contacting them numerous times to find out on my application. Finally got in contact with "Owen" from Stokes Kia and told me there was nothing they could do with my application! Do not go here; it's a waste of time.

Teea Felton

Overall nice and laid back but didn't like when they kept asking about protection after i said no the second or third time they should've stopped especially if they aren't getting "money" from it. It made seem like there was something majorly wrong with car. I work in sales (plus commission) and after I suggest the protection plan the second time I keep it moving. Other than that I love my car. Praying there is actually nothing wrong with the car and what they said is true.

Melissa Allegood

Natalie was great with getting my Sorrento's oil change taken care of as well as the recall updates that needed done. She also helped my daughter open her snacks.

Rick Martinez

Never had a bad experience with the service department for over a year now. The set up they have for waiting is better than doctors office. Wi fi, coffee, snacks, tv, table and seating. Staff is professional, helpful, and nice!

Laura Rymer

Best experience ever in purchasing our new vehicle! From the referral from Cole Rymer to the professionalism of our salesman Devon. The dealership was so nice and clean and everyone was so efficient. What we thought would take all day was very quick and easy. Devon is definitely an asset to your business! Thank you. We will be doing business with Kia in the future and will refer everyone to Devon for sales and Cole for the upkeep.

Jamie Watts

I am not one to write reviews on anything, unless it’s an amazing experience, or very awful; but this is one of those situations. We were in the market for a Kia Sedona due to our growing family, we needed something soon. Being from Myrtle Beach we naturally went to the dealerships near us, after much deliberation and research on multiple vehicles we had finalized our choice. We picked out a the a Kia we wanted, however, once we reviewed the numbers we realized that the sales manager at the Myrtle Beach Kia dealer was really trying to screw us over (for lack of a better word) I understand making money, but then there is just plain greedy. Frustrated, and very pregnant, I called down to Stokes Kia, where I spoke with a very helpful receptionist, who promptly transferred me over Jeff Davis, I told him my situation and what I was looking for, as well as the specs on my current trade in vehicle. He took the time to talk and find out our needs, and empathetic of our situation. Not more than a couple hours later, he called me and found me the exact same vehicle I wanted, and saved us thousands of dollars for the EXACT same car! He was great about giving us a good deal right off the bat and not dealing with all the haggling, that you will find more often than not. We drove down that same day, he had done everything ahead of time, the car was cleaned, full gas tank, and he was waiting for us. We signed the papers, and drove away in our new Sedona. We love our new Kia, he has made us customers for life! I would highly recommend Stokes Kia.

Lisa Kelien

I recently purchased a Sportage. I asked about trading in a car but they wouldn’t give me very much towards the purchase of a new car. The very next day I hear on the radio that they are giving a minimum of $5000 for a trade in. I wish they had given me a heads-up because I would have waited a day. They did give me a discount but the difference between the discount and the $5000 would have paid my car payment for 4 months. I am a repeat buyer and expected better. I also contacted Stokes via their website and through the customer service survey without any response. Will not be buying from them again.

Michael Dubrow

Good service short waiting time

Hugh Pearson

I feel that I need to clarify how my salesman treated me My salesman Devon Nichols treated me with respect Very polite Overall excellent rating where his service was concerned I did have some issues that I felt with the dealership and other things that were not related to my salesman That were not right for me And I also incorrectly filled out a survey on several questions I said yes when it should have been no and for this reason I want to clarify that my salesman Devon Nichols did everything he should have done for the deal and I was completely satisfied with his performance

O. K. Van Slett

They sent me a coupon book. Oil change for $29.95. I called and got an appointment for my wife. She showed up right on time. 2 HOURS later she finally was done. Then they tried to shame her into some overpriced filters. At the end she presented the coupon and they refused to honor it and said they must have the booklet there to see it. Total bad service and we will absolutely NEVER go there again. Why do they insist on misleading you?

Portia Brinson

Great dealership and great service center. They treat me well every time I’m there. Cole is very fast and efficient. Service center is always timely and efficient. Waiting area always clean with fresh coffee and cold bottled water

Jody Williams

Everything was great service man was excellent

BJ Johnson

Josh in service was very courteous and helpful.

kim plumb

Josh has been amazing everytime I have come to Stokes Kia. He has gone out of his way to make sure my experience was great everytime. Josh explained everything they did to my car and made sure I understood everything before I left.

Derick W.

Service department is excellent and the sales staff are very professional and will do their best to find the right vehicle for you.

Bradley Davis

So I decided to check this place out because of their ad on the radio. It stated that they will give you a minimum of $5k on your trade. I called and spoke with someone and explained to them that i didn't have money to put down and told him where my credit was. I told him what vehicles I was interested in and he said he could do the $5k trade in deal on those. He told me to come in and they will do what they can to get me in a new vehicle and that they are the number one rated dealership in the area. When I arrived the place looked like a ghost town. There were a few employees in an office near the entrance that had to see me walking around but nobody said anything to me. One employee even walked passed me and didn't say a thing. After hanging around for at least 20-30 minutes someone finally approached me and got a salesman to assist me. I sat down with this gentleman and asked about the vehicles and he said he couldn't do that deal on those. He also said that he couldn't take my trade without something down and that they were not giving $5k for trade in but adding the incentives to make it look like they gave $5k. He then told me that the gentleman I spoke with was from the credit department and they will say anything to get me to come in. He actually said he would refer me to Stokes VW. This was a waste of my time and gas and this isn't the first time I was mislead by a Stokes dealership ad.

Jae Law

I came in for an oil change on my Kia Forte, and Josh B. Did an awesome job, he was very professional and kind, I will definitely come back to strokes Kia.

Chris Callahan

Awesome place to buy and get service done right.. Ask for Josh at the Service Department.

D Flatt

Service advisor Josh got me in and out on a Saturday with no appointment. Have never had a problem with these guys and are a pleasure to deal with. Trust them enough to send my mother there.

Levon T. Husser

Visit this place a few years ago and one of the Sales Manager was extremely rude and unprofessional. Will not visit again, terrible.

Flaming TrashRiver

The staff is very friendly and they offer free snacks and WiFi. It is also very clean. The chairs are pretty comfy and they have a complimentary shuttle service that runs from 8 A.M-4:30 P.M.

mstonyaluv06 .

Great service.

Erica Wilkes

I went to Stokes Kia in Goose Creek a couple of months ago just to look at vehicles. My fiance and I couldn't get anything then, but Owen Fussey gave us his card for when we were ready to get another vehicle. My fiance asked if I wanted to go back and look again and we did this past Saturday. I called Owen before we left the house and we were helped as soon as we walked into the building. We did end up getting another vehicle and it only took about 3 hours. Overall, our experience was really good and Owen was very friendly and knowledgeable the entire time. Thank you again Owen!

Jerome Farris

Bought a new Sportage on a Saturday afternoon and ended stayed until 10:00 that night completing paperwork. I forget having the mats replaced with all weather mats after spending 6 hours at the dealership. When I contacted the dealership the following Monday to see about having them changed out, there was no effort on anyone's part to help me. The only thing I was told is I would have to purchase new floors mats ($125.00) since I already took possession of the car even though I took the original mats out so they wouldn't get dirty. If this is the type of service I can expect after buying a car from these guys you can bet I'll look elsewhere for my next purchase. I guess after you sign the dotted line you no longer exist.

shaunya mccray

I initially told them to check the batteries in the car(which I have a 2013 Kia Optima Hybrid) because the notification popped on screen CHECK BATTERY. They told me to bring car an they'll check it. Cool! They didn't check either battery in my car. All they did was see that it was time for the transmission to be checked an update( which online already said that). They didn't provided a rental(they told me they were), and they kept giving me a different date when my car would be ready. Stokes Kia had my car almost two week an didn't check nothing I originally asked to be checked. When they finally called me to come get my car because it was ready, in the same day I got my car IT CUT COMPLETELY OFF IN TRAFFIC right down the road from the dealership......I could've lost my life, but did they care?? NOPE! I had my car towed back to the dealer. They called back the next morning to ask why is the car back???? I told them what happened(which I called the night before as well) They checked the car an texted me an said" That my hybrid battery is dead an I have to pay them $500!!!! Why the battery is under warranty???? Then they said "Oh its the regular battery...Well I originally called from the beginning to let yall know that something is wrong with the battery but they never checked it which again could've caused me MY LIFE!!!!!! They never apologize or nothing..... For my inconvenience they should've put my battery in for free but they didn't!!! STATE FACTS!!!!!!!!! YOU ALL RECIEVED MY CAR THE WEEK BEFORE THANKSGIVING....YOU CAN SEE WHEN I WAS CONTACTED ABOUT GETTING MY CAR, BUT THATS NOT WHAT IM TALKING ABOUT. I SAID WHEN I GOT MY CAR BACK ON DEC 5TH FROM YOU GUYS IT WAS TOWED BACK DEC 5TH NOT A WEEK LATER...(SO STATE FACTS) YOU CAN SEE IN THE MESSAGE ON THURSDAY DEC 6TH WAS WHEN HE WAS REPLYING BACK AFTERWARDS...SO DO NOT COME BACK ONLINE ABOUT "STATING FACTS"....BUT FOR EVERYONE READING THIS IT JUST PROVES WHAT I WAS SAYING. BUT THANKS FOR YOUR REPLY I NEEDED IT!

Dionne Purvis

They made my recall repairs. It was fast they were very nice and when I get ready to upgrade my Kia I'm going back to them to buy

Tami Hadwin

Michael Tucker was my salesman, no pressure and put me in an AWESOME SUV that I can afford. He sold my daughter an SUV e days prior. Call Michael!!!!

Chris Lindsey

Had a great experience. Strom ( the manager ) really made my wife and I feel special. Highly recommend.

Tiffany Brumfield

I was grateful with any car i was put in but Devon Nicols made sure he found a car for me that’s fits my style and my price range I’m forever appreciated of you Devon :)

jennifer martin

I had my 2016 Kia Sorento serviced here for the last 2 yrs or so. I did not purchase that car at Stokes, but had nothing but amazing service from the everyone in the service department. My husband took my car in to be serviced about 2 weeks ago, and while waiting, looked at a few cars for our son. I scheduled a test drive online. Owen Fussey was the salesman, he gave my husband his card, financials and to hubs to call if he had any questions. We called him the next and asked him to start he paperwork please and that we decided to purchase the test driven car. Mark Craven was great also, not pushy... very informative about all options and warranty options available. We were in and out quickly and received excellent service from all involved. I loved my son's car so much so traded mine in and got a new one. 2 cars in 7 days. I contacted Owen via email around 1 p.m. with what I wanted & he had everything I wanted and asked for when I arrived. This is an amazing dealership. I have been to the other one here in the Low Country and will never go back, Stokes Kia is outstanding.

EDNA RENAU

I went in to inquire about an oil change and was assisted by Josh. He was very knowledgeable and courteous. I have recommended several friends to Kia and suggested they ask for Josh.

Matthew Walker

I got there late in the evening and they stayed until 10:20pm to get me in a vehicle.

Morgan Flowers

Staff is super nice!

Sue Nolan

If the review would let me I would not give any stars, they surely do not deserve any. My husband and I used to take our cars there, but after the last time we were treated so horrible we will never go back. The technicians there have left equipment under our hood and didn't find it till after we got home, the last time they left the engine cover off. When i called them to complain and asked for a partial refund for all the issues we had the service manger accused us lying and trying rip them off. I have never been treated this way by any company before. The manager berated my husband and yelled at him, we were so taken back by this, never again will we go back. We now dive an extra 30mins and take our cars to Kia of Charleston and so far they have been the most respectful and nice to us.

Judy Hunt

Best service department in the area.

Gina Bee

This dealership is AMAZING! THE BEST car buying experience we've ever had. Our salesperson was G.Cash and Matt handled all of our paperwork smoothly and efficiently Thank you Stokes Kia, 5 stars ALL the way.

Jennifer FM

I am very upset with the service department. I took my Kia in for window regulators, I was told there was nothing wrong with them. When I picked my car up there was white stuff all over my windows and some kind of grease down my door panel that put a stain on it. I called and told them what happened and the service adviser said he would call me back after he speaks to his manager. A week went by and I called and was told that person was no longer with the company, so I once again had to explain the problems. Made another appointment and once again more issues, I was told there was ashes in my door that was causing the windows to be slow at going up and down. This really upset me because had they not prayed the chemical down my doors in the first place that would not have happened, pick the car up again to find the tint on my drivers side window damaged and scratches on my passenger side. I am still having issues with my windows and I had been told they replaced the regulators. I had also complained about my steering making noises when turning the wheel. I was told that I needed some kind of grease sprayed on the bottom of my car. I still have problems with the steering. I called once again and complained about the same issues, no one called me back until about 2 weeks later and I was told I needed new struts. Something that does not need replacing at 60,000 miles, they did say they would do that for free. I still have not received a call back about my damaged window tint and door panel that they wanted to paint to hide the grease stain. I would really like to have my vehicle back the way it was and my issues resolved as soon as possible, Lets see how long this takes. I really do not want have to write another review, but I will.

Valentino Garcia

I won't return here to buy a car. Deceptive trade practices. Switch and bait. No common courtesies exchanged by any personnel. Three big wigs in office. No motivation to assist until called on the carpet. Dismissed by a manager when I indicated my grave concern in service. Too bad.

Artie Lax

Friendly sales people, did not pressured us to buy

Candace

From start to finish our experience with Stokes Kia was outstanding! Our salesman Owen was very friendly helpful and knowledgeable. Matt in finance was as well. I will definitely do business with them when I am in the market for a new car

Mindy McMillan

I highly recommend Cole Rymer, he was super sweet and very helpful. He made the experience a lot smoother. Please let him know that he did an awesome job!

Brian Mason

Ran credit prematurely before numbers were agreed upon and without my consent. When I called them out on it, they wouldn’t own their mistake and instead of an apology their manager states, “it’s an automatic part of their process.” I understand my credit needs to be ran, but it should be disclosed when it’s going to be ran. Bad business practice that needs to be fixed especially if this is the normal way they operate.

Debra Orsini

I was so pleased with the service we received today. Ben (our salesman) was great!! Never tried to push me into anything. Was very patient as I researched comps. Price was great! Finance manager had me in and out in 10 minutes. Also, didn't try to push me into buying extras.. Smooth transaction from start to finish.. Walked out with the first vehicle we tested! I Highly recommend!! Ask for Ben if you're buying he's a super nice salesman!

Deborah Corain

Stokes Kia has a great service center. Reasonable price for service. Thanks stokes Kia

Bob Ligon

Went in for an oil change for my Sedona and they found a nail in my tire. I was back on the road in 35 minutes! Thanks Cole for a great experience! I’ll be bringing all of my vehicles here to be serviced!

Cyndee Shaffer

Great experience. Thanks to everyone. Grandson loved the free arcade games there.

Cassandra King

Outstanding business. Service plans are awesome. They will email you to remind you of appointments. That's s great help for me. All the service members are great especially Josh. He was such great help on answering all my concerns and assisting me with ideals that I could openly ask and get correct repo with back up information for proof. Such a wonderful place. I wish Stokes Kia much success. See ya'll at my next service call

Robert A. Douglas

all the people at sales department where very helpful in the purchase of the truck, your new customer is very happy.

Stephen Milkereit

Greatest service people ever and they bend over backwards to get you the vehicle you want and a great price. I was blown away at the last two deals they got me.

ambre porcha

I have been a customer of Kia for 2 years now and every time I visit the customer service is spectacular especially in the service department. Cole Rymer is always my go to employee and he always go above and beyond to make sure all my needs and questions are met and answered.

Rachel Marie

I used to love this place with great service and nice staff (only reason for the 3 stars) went to get my oil changed last night and had to wait 2 hours and 20 min. FOR AN OIL CHANGE that I had an appointment for. When I asked what took so long the lady very rudely told me there was only one tech to do it, and was doing two cars at a time. I would say I get the short staff situation but, others came and left in the time I spent sitting there. She was also rude from the moment I stepped into the building. I wish this place was better as I had a very good experience when I bought my Kia a few years ago.

teresa black

Bought my 3rd Kia on 08/10/2015. Got the best deal ever! Jim Reeves answered my email and had me a payment quote within 1 hour! He was never pushy or condescending towards me. Mark Pressman gave me a great trade for my 2012 Kia Forte. Two weeks later I took my 20 year old daughter to get a new car. Jim Reeves and Chris helped us get her into a brand new 2015 Kia Forte at a price she could afford. Again, Mark Pressman gave us a great trade in value on her Honda...and a little pep talk on taking care of vehicles. Matt, was by far the easiest finance person I have EVER worked with. Two Kia Fortes bought in one month by the same family is astonishing! I have even gotten a friend to buy one in another state! Stokes Kia is the best and I wouldn't use another dealership for anything. Stokes Kia you've got my vote!!

Bethany Bryan

Owen Fussey was absolute amazing and super helpful! He was very knowledgeable of the cars and buying procedures. He answered all of my questions and I never once felt like I was getting the “run-around”. I very highly recommend Stokes Kia and Owen for anyone looking for a great new or certified pre-owned car!!

Angelita Gantt

My new baby

tomeaka pyatt

They employees are RUDE & NASTY! My sisters and I went on different occasions and that sale that says they’ll buy any trade in is a lie! My sister tried to trade her car in and a salesman told her that her car is not worth it and that she would have to put down 6000 just to get a car. The manger was also nasty too. She was speaking to the manager and the manager told her “what was she trying to trying accomplish” as if she didn’t want a car. The whole experience was just horrible. I WOULDNT RECOMMEND THEM TO NO ONE.

Nicky Brown

Ted is honest and very humble! If you are to purchase a car in the near future speak to him. They only get a two star because some of their sales associates are Not clear on the details of selling/leasing and when you state that your not interested in a leasing program they still try to sell you a leasing program...that is just sad to say but true. Fool me once shame on you!

Shelia Spann

My appointment was at 10 a.m. when got there, I didn't have to wait. They took my SUV to the back...and less than an hour they were finished!

Gamal Coles

The team there was professional, thorough, and patient. Owen Fussey was efficient and prepared, representing Stokes Kia very well. It was the second time we purchased a vehicle there and we are glad we came back.

Bryan Holtzhouser

Just wanted to say thank you Stokes Kia for not giving up on us we had a low credit score but you helped us get in our first new car. Also a big thanks to Mr Tucker

Kevin Smith

There are many other dealers in this town, why not try one? I've bought a car here and visited a handful of other times. The vulturelike salespeople and misleading advertisements are the icing on the cake.

Jennifer Johnson

We bought a vehicle and had an amazing experience with Devon!! He is great to work with and very personable!

Tiffanie Williams

Honestly, this is the only dealership we will shop with. The whole team from reception to management is friendly and helpful. The environment is very relaxed with no pressure sales. We have purchased 3 vehicles from Stokes Kia and will not go anywhere else. This team will go out of their way to make sure you get what you want. Devon Nichols is absolutely our favorite sales person but the whole team is fantastic! You will even see them going above and beyond to help each other. Great service! Not to mention, Kia's are the best bang for your buck and their warranties are very generous. Thank you Stokes Kia!

Cheryl Burgess

It's a dealership. This one is clean, salesmen are all friendly and lots if fun yo chit chat with about stuff other than cars! Their name tags have their home state. .. can create a good conversation and instant connection.

Robert Biondo

Don't waste your time or believe in any of their ads. Stokes Kia doesn't care about making a sell or trying to get you in a car. They said they can't help me and basically told me to leave. SO I DID AND WENT TO CARMAX THE NEXT DAY AND GOT INTO A KIA!! Fu Stokes Kia and thank you carmax!!

Marie Larsen

Josh , Cole and Natalie are are amazing!!!! They are kind and courteous and have always gone above and beyond to help, especially Josh.

Amy Peyton

We had a pleasant experience. Owen sold us our car. He was knowledgeable, not pushy at all and did what he needed to do to get us our car. We'll definitely be back

Sara Gerber

I originally went to Stokes Kia because they were having an amazing sale. What I did not expect was Great Value for my Trade in, and a Honest no hassle sale of a new vehicle. Cleo was very professional, and knowledgeable. An unexpectedly Great Experience all around.