Reviews of Roger Shiflett Ford (Car Concessionaire)

Scott Parris

Easy deal and good buy

Theresa Stephens

Friendly folks that know what they are doing.

Dawn Neisler

I JUST BOUGHT MY SECOND NEW FORD IN MY LIFE. Actually, it was a trade UP and I am super happy. Travis Johnson was my personal sales buddy and he delivered me EXACTLY what I wanted : exceptional quality new car exceptional service exceptional education on how to use all the new features A truly enjoyable experience— so much so that when I was telling a close friend about it, She decided to ask for Travis’s contact information and went down and bought the brand new truck of her dreams 2 days later!

Andrew FitTalk

This is my third car buying experience and was by far the easiest. I loved the small town feel of this dealership. They let me make all the calls, remained patient with me, and didn't sway me one way or the other. I have dealt with many dealerships in the Greenville and Charlotte markets and they fall short by a mile. I was able to meet the whole team at Shiflett Ford to ensure that I was going to be well taken care of during and after the purchasing process. Adam made me feel at home and talked to me like a normal person versus the wheel and deal I have dealt with before. Scott Gragg is the Service Manager and after speaking with him I had no hesitation that my car would be well taken care of anytime I had to bring it in. You can't go wrong with this team!

Brian

We bought a Ford Explorer. The experience was great. I have been burned in the past, so I went in with a chip on my shoulder. Adam was profressional and friendly all the way through. I would recommend him to anyone. He was a real pleasure to work with!!!

Marty Miller

They do a great job good people

Christopher Blackstone

Your everyday Ford dealership

David Humphries

Service department is one of the best.... They are awesomeness...

Gantry Bonner

Had them look for me a mustang....and it was what I wanted....love this place

Debbie Henderson

They were very friendly and efficient and very punctual loved my visit

Kalie Gibson

Adam was a great salesman! Very upfront and honest never once did he try to push me into anything! He helped me pick out a nice Ford Fusion big enough for my little family. I couldn't be more satisfied. Definitely recommend him to anyone looking for a new ride. I will be using them again next time I'm looking for a new vehicle.

Crystal Wallace

They were awesome!

Tammy Humphries

Adam was awesome! We've had a great customer service and would buy from here again!

charles vassey

There was no high pressure, and the salesman Allen Pruitt was very helpful explaining all the bells and whistles He even put a spot of touch up paint on a very small spot on rear bumper. I would buy here again.

Pete Chev

Cindy in service takes great care in taking care of customers concerns and providing fast friendly service. Terrie Orr is also an asset to the company.

R McClurrm

Had a great experience with my purchase, I've been back 2 times for "The Works".First trip I suspected that the tires were not rotated. Second trip I marked the tires , after waiting an 1.5 hr it was ready.The tires were not rotated!...so another 30 min later it's done with no charge. That was very nice of them but believe this? The air pressure had not been adjusted front vers rear....I really think they need to train the service guys on to complete the scheduled maintenance.

Gregory Wieserman

Nice

Faith Racine

Super fast and efficient!

Kelly Brown

I worked with Jessica to get myself into a newer Explorer with a reasonable payment. She was absolutely wonderful understood exactly what I wanted and needed and I drove away same day in a new car! Definitely recommend!!

josh church

Seemed to be gre onat people. We just stopped to look

Mackenzi Smith

It was amazing we got a 500 down and my family is safe in our new car thanx to Roger Shiflett Ford

James Burgess

I had to the pleasure of working with Adam Tamplin. He and Comille Byers where both very transparent and more then helpful. Adam has impressive knowledge of the inventory he had as well as all the features each trim had. I would strongly recommend this team at Roger Shiflett. I had checked out others and nothing compared to the service experience I received here. Well worth the drive. Thank you everyone at the dealership for the 5 star experience I received I will certainly buy here again!

semperfi8589 .

Very good work from service department, and not bad pricing either. Would be fantastic if they would actually call when they say they will.

Josh Higginbotham

Took 2 hours for a oil change

Barry Davidson

These people are professionals and it is evident. The service team is very friendly and extremely knowledgeable. Could not have been more pleased with my experience.

Dougandebra1 .

Bunch of damn thieves ! Sell crappy used cars then do not back up service on them. Charge outragous fees to fix minor things then still does not work! Beware folks they rip you off!

Carson Whitehead

Kind quiet clean and professional

Dwight Riddlespurger

Salesman super nice and nice selection. Even discussed ordering and never pushed me to look at a truck in the lot.

Brenda Caggiano

Professional, clean facility

Nick Lane

Good cars

Steven Reed

Great overall experience! The sales staff is attentive and professional. The sales managers and finance manager are genuine and very easy to deal with. Have also had my car serviced here and they are some of the most professional people that I have met. They have my car business for life.

Teresa Jolley

No one would come out to speak with us.

Lorie Thomas

We recently went to Roger Shiflett Ford looking for a newer vehicle. Met with Adam Tamplin he was great to work with and very easy to get along with. We found what we wanted and he got to work and got us a great deal and made the whole process so easy. We definitely will be going back to him when we're ready again and will recommend him to all our friends and family.

Clay Boheler

Billy Cavender did a great job with my sale. I recommend him to anyone and everyone.

donnie dobson

My favorite dealer ship Travis Johnson is the man if you need a new car or truck look him up , he does not forget hus customers after the sale

Wendy Myles

I don't know

bunting307 .

Great experience. A very comfortable down to earth environment. Everyone there(John,Jaime, Richard) was pleasure to work with.

Edward Thompson

Cindy Bailey in service is the BEST!!! cares about her customers and if you have a diesel nobody can seem to get fixed go see Cindy and let Bill McNeilly look at it he will get fixed and both will be honest with you!!!

Maria Sugarman

It started as a web search and ended as a dream come true! Adam was fantabulous! I was treated as though I was his first and only customer....my best car buying experience EVER!!!

William D Tipton Jr

Friendly sales staff, not pushy like other places I have been. Quaint dealership that makes you feel like part of the their family.

Curt Lamb

From purchase to service I have been impressed. I have purchased 4 vehicles here and working with Adam Tamplin each time. Great costumer service.

Adam Estes

Great friendly people got a great truck at a fair price and my salesman was beyond helpful will do business again and refer everyone I can

Jessica Byars

They are an amazing company! Very friendly! Not pushy! All around Awesome!

Amy Mode

Always a great experience

Eric Upchurch

Great customer service and quality as normal. Thank you.

Mary Derouen

Adam Tamplin u truly are a great salesman, I love everything about my car. Also the whole staff was so nice and caring

Rebecca W

Had a great experience purchasing a used vehicle with the folks there. Jamie was super helpful without being pushy at all. Also, pricing was exceptional versus what's available in larger nearby cities. Highly recommend.

BERTHA STEEL

I love the customer service I get at Roger Shiflett Ford. The people there are friendly and they don't charge and arm and leg for services .They go over step by step what needs to be done. over all I would rate them a 10

Hannah Caster

On our long trip back home from Raleigh to New Orleans, all of a sudden our old 97 F150's check engine light came on and it was obvious something was wrong. Fortunately we were right by Roger Shiflett's exit. The guys took less than 30min to diagnose, fix, and advise us on what to do if it happened again before making it safely back home to get it fully repaired. Plus they gave us a break on the costs. Would highly recommend this dealership for excellent service.

Chuck Bolin

Truly a great dealership and genuine concern for the customer.

Greg Giles

Don’t waste your time here. Take your business to Spartanburg. I lost all respect for everyone at this dealership today. I took my car in for an oil change at 3:30 PM and didn’t leave until 5:30 PM when I finally had to go ask about the status of my car. My car was locked up in the back gate. They have been done with the oil change and no one even bothered to let me know.

Tee Man

No hassle, I’ve used this dealership, and the one next door for many years and the staffs are always great, Thanks guys, I had been looking for awhile, but you had it a few weeks back, I looked at it.

KennJess Borsick

worst experience in my life, over priced vehicles and rude salesman. I literally left this dealership drove to Greer and bought the same vehicle with more options, 15,000 more miles and saved $7000 dollars. No lie! Alan is the rudest and most arrogant SOB salesman I have ever met. Buyers do your homework before you buy from here i will guarantee you will find a way better deal. These guys are a joke. Buyer beware!

William Rapp

SUPER, sales man Adam is THE best. Lovehim.!

Gary Darnell

The entire staff at Roger Shiflett Ford made me feel right at home. Adam has to be one of the best car salesmen I’ve ever worked with. I drove all the way from East Texas to South Carolina to buy a truck from him . As you can imagine, there were pictures exchanged, live video shown so I could look and listen to the truck . Adam made sure I felt comfortable throughout the process. John Lee made me a fair offer on my trade in . He didn’t try to low ball me or insult my intelligence. When I had a concern about a tire the service manager stepped up and just replaced it. These are good, honest, down to earth hard working people. They will treat you right , and they’re definitely worth the drive. Give them a shot to earn your business, you won’t be disappointed. Thanks again Adam, John, and your entire staff !!!

Drake Viscome

I recently purchased a 2015 F150 XLT and my experience was great. I called the dealership after seeing a very competitively priced truck on their website and spoke with Adam "big boy" Tamplin. I met with Adam the next day and we made a deal. Adam was very professional and very easy to work with. The entire process from seeing the vehicle, test driving and price negotiation was great. I would recommend Adam and Roger Shiflett to anyone.

Pam Gee

I do not recommend their service department. I took my Ford Focus in for a transmission recall and when I picked it up the radio wasn't working. I took the car back in to have them fix the radio that they damaged and they refused. The radio was definitely working when I dropped it off because I was listening to it when I pulled into their parking lot.

Brian Lawson

My family has purchased several vehicles from Roger Shiflett Ford. I have also used their Service Department as well as purchased parts from their Parts Department. They have the best prices and friendliest staff that I have ever encountered at a dealership. I would not even consider purchasing a vehicle anywhere except Roger Shiflett Ford. Do yourself a favor and give them the opportunity to earn your business.

Nicole Whitaker

Top rate customer service! We were greeted at the door by Anthony and he made our vehicle buying experience the best we have ever had. He exhibited respect and kindness that we truly appreciate. Also, Bob was so helpful and we can tell that he takes pride in his job and cares about customers. Even signing the paperwork was a pleasant experience, thanks to Richard. We bought 2 vehicles from this dealership that day. We will definitely be returning there for our next vehicle purchase. Highly recommend Roger Shiftlet Ford!

Kalie B

Unlike any other car dealership experience! Our purchase started with an online request for an Explorer. Adam Tamplin reached out to us very quickly to confirm with us what we were looking for and informed us that he would work up a price and reach back out to us shortly. In less than 30 minutes he had called us back with a very competitive price for the vehicle we were looking for and without pressuring us at all to come in. We decided to visit the dealership to look at and drive the car, throughout the test drive Adam was very friendly, polite, and professional and was genuinely interested in helping us without being pushy. We decided to purchase the vehicle and Adam and the sales manager Scott were extremely efficient and quick throughout the whole paperwork process. Unlike most experiences where you have to pack lunch and dinner just to get the paperwork filled out, we were in an out in about 2 hours with our new vehicle. I would be more than pleased to visit Roger Shiflett again if I needed another vehicle.

Clyde Peeler

Great place

MIchelle Rikard

We have bought many new cars over the years, new and used. I have never been treated with such amazing service! You know you are buying from the right place when the General Manager, Mr.Bob, is sitting in the heat showing you all the buttons and new technology on my new Expedition. Adam is by far the best salesman I have ever dealt with. He was compassionate and helped me from the moment I spoke to him and days later. I was shocked at this amazing Ford dealership in the middle of Gaffney, Sc. You will not be dissatisfied or disappointed with this dealership!

Jeremy Galaspy

This was a great buying experience. Adam was a pleasure to deal with and was incredibly helpful from start to finish.

J- Billions

I had an overall good experience here. It was no hassle and no nonsense from the phone call to signing the paperwork. The truck I bought, did have some issues, but I got a good price on it. There was an issue that I found after I left the dealership that required repair. Since I lived two hours away, I had to take the truck to another dealership to get it fixed. This is where the service from Roger Shiflett Ford, and in particular, Salesperson Jamie, really shined. I worked with Jamie concerning the issue, and he was able to work with his General Manager to compensate me for the repair bill since, I called him and told him about the issues on the way home from the purchase. Nice work Jamie, and I thank you again for your help!

Cathy Pearson

I had a great experience with Allen at Roger Shiflett. I went into the dealership and let Allen know what I was looking for and we made a deal. Most times when you are looking for a vehicle it takes hours and hours to try and make the deal. It only took a few hours to drive and get all the paperwork finalized. If you are looking to buy a vehicle without the hassle, this is the dealership.

Maurice Ellison

Good

Rangera 93

Nope.

Steve Smart

Good service!

Randy Koon

Good group of people who stand behind their work !

Suzanne Dougan

This place sold me a lemon. 2013 Ford Focus. Had to wait 7 months to get my clutch replaced. I purchased the car in June 2016, had problems July 2016. Got the clutches replaced February/March 2017. I had problems with the RPMs going up but no acceleration. Dropped it off last Friday(7/14/2017) to get a call today the following Thursday(7/20/2017) to be told "my clutch is being replaced again" but it's under warranty. The kicker in all of this? My total for my car is $880.00 and that's for a new O2 sensor, spark plugs and a wheel bearing. This place is awful. I will never buy from here ever again. I've even called other Ford dealerships and they have told me that they are overpriced. Very disappointed in people.

Grant Davis

I recently paid a visit to Roger Shiflett Ford and it was the best dealership experience I've ever had! I called before hand to let them know I was coming to look at a particular car and when I pulled up it was up front and waiting. I was greeted by my awesome salesman Adam Tamplin and within a few minutes we were test driving. After going inside to talk numbers, Adam did an excellent job making me feel comfortable and I got a good feeling that he was being honest and straight with me, not your usual 'beat around the bush for 4 hours' car salesman. No sense of shady business at all. This was the easiest and fastest car buying experience I've ever had. Total time it took for me to arrive, talk business, trade my old car in and drive off in my new car was barely 2 hours! And I would say 30 minutes of that was me chatting with the various staff members! I came prepared to make a deal and Adam made it an easy experience. I could not be happier with my purchase and my time spent at Roger Shiflett Ford. I even took some business cards from Adam and I've been telling everybody about my experience at the dealership. Thanks again to everybody that helped in my car buying experience at Roger Shiflett Ford!

Doc Bennett

It looked promising. Made an appointment online. Their system allowed me to select a day and time. It even gave me the service tech to speak with.......Then I arrived. Walked in and explained I was looking for the service tech denoted on my online appointment (see photo). The lady replied “He doesn’t work here anymore”. OK, no big deal. So they don’t keep up with that online. I can see that. I explain I am there for a recall. She asks “Is it a diesel?”. That’s when the second bad feeling started. Yes, I replied. Then the final strike. The lady replied “We will have to reschedule that. Our diesel man is out until Thursday. So I made the appointment online. I feel sure their computer system would have told them I had a scheduled appointment, for a DIESEL. So I drive all the way there, they can’t fix a FORD RECALL and no, “I’m sorry”, “let me see what I can do”, or anything. Only let me know they have ONE diesel guy and no one knows how to use a computer. Never to return.

darren norris

Take too long to diagnose the problem

Hershel Scruggs

Great selection of trucks

Eric Billings

Great cars

Charles Koon

Roger and his crew truly look out for their customers. I would recommend them to anyone looking to buy in the Upstate area !

J Allen

When you buy a car here you get access to the best run service department around. No doubt the best

Robin LeCroy

Best parts and service facility in the area, I wouldn't go anywhere else!

T&T RV

Great sales and service

Kevin and Erika Vanderhaden

Great customer service!

Sandra Gettys

Always anywhere you go...not just Shiflet check behind to make sure everything you want done was done.

Karl Bradley

Very professional, polite, work done in a very timely fashion. Two thumbs up

Christine M

Recently bought a 2012 Focus. Great service-love my car!

Jasmine Bridges

How much does the Ford Fusion cost normally in sales tax?

Crista Rochester

I went to roger shiflett for when my car suddenly took a nose dive and I needed to find a vehicle asap for work I was greeted right away by Adam tamplin told him my situation and what I was looking for and he immediately went out and pulled around exactly what I asked for and we went in to fill out the paper work he didn't try to up sell me or talk me into spending more and he made the paperwork easy and made sure I knew everything about the car even though it was fairly late and I left that night with my new ford foucus.

Loyace Hansen

Fast and very good mechanic services, got my car back up and running in less than a day. No appointment, just left at night with the keys in the night drop box, it was ready and waiting before 3 pm the next day, on a Saturday. A pleasant surprise.

Tonya Kirkland

Had a appointment at 2 to change oil got the car at 3 30 would not recommend service .

tina christman

As a loyal Ford customer for close to 25 years who brings their car in for a transmission coolant problem, we expect them for the problem to be fixed right the first time. Rodger Shiflett's Ford of Cherokee County in Gaffney, South Carolina has thought to be a reliable, dependable, and knowledgeable dealership with me and my husband for over 10 years. We brought our 2014 Ford Transit II Connect into them for repair out of loyalty, dependability, and the customer service we received in the past. Our transmission coolant problem started and we found out it was the hose from the transmission to the radiator. We allowed them to fix the issue due to not having any other issues with the dealership in the past. Less than a month later, the coolant system was acting up again. We took it to two other Ford Certified service technicians and they showed us metal in the transmission fluid. Both stated it was because of an air pocket by Rodger Shiflett's work on the vehicle a month prior. When they removed the line, the transmission lost fluid, and before returning the vehicle they didn't check the levels. The transmission does not have a dipstick and has to be checked at the dealership. We went back to Rodger Shiflett's and he will not take responsibility for the losses we incurred in this incident. Also, he will not acknowledge that his own service technician did anything wrong before giving our vehicle back. They made a mistake which cost us close to $1,200. Needless to say, Rodger Shiflett has fallen from integrity in our eyes as he was just even a year ago. This lack of customer appreciation, lack of valuing their customer over profit, shows I will not be returning to his dealership in the near or foreseeable future.

Debi Barber

As a female traveling solo, I appreciate the service provided by this dealership. On a recent trip, my panel displayed a tire pressure sensor error message. As I was approximately an hour from my destination, I didn't want to take chances on having a flat tire and stopped by RS Ford. They performed diagnostic services and assured me that it was safe to travel. I was not charged for this service. (When I returned home, my local dealership - to whom I always take my car for service - told me they charge $110 for diagnostic services.)

Colleen Dixon

Did work on my truck

Machete Trejo

Ask for Adam. He will bend over backwards to help you out.

H Pauley

Very helpful, friendly, and accomodating. I highly recommend.

Patrick Bumgardner

I arrived at the service counter at 10:15am for a 10:30am appointment for an oil change. It is now 12:05pm and I am still waiting on my vehicle. Very poor management skills in the service department. They decided to let a walk-in customer take my 10:30am slot. I finally got my truck at 12:30pm. I wasn't very happy with the people at the service counter. They told me not to worry about paying for the oil change, like that would make everything better. They wasted an hour and a half of my life for no good reason and made me late for my fishing trip!

Billy Culver

There cheap

Barbara Shaver

Service dept is always friendly and professional.

Thomas Bratton

Greatest Ford dealer in the Carolinas. Staff are wonderful. Shop is clean and you can tell quality work is done here.

Clifton Stephenson

Dealer misrepresented the vehicle and wanted to offer me $500 off as if I wanted the vehicle still. The carfax showed on the website showed no accidents but the vehicle clearly has been in an accident. Was missing the navigation that they have listed for the vehicle. Be careful when purchasing from this dealer. Sales manager wanted to walk outside and talk to someone else instead of at least coming to apologize for the inconvenience of driving 4 hours for nothing. Edit they did, get all issues taken care and I love my mustang.

jonathan smith

Great customer service in the service department.

Theresa Cobb

Roger Shiflett Ford, located at 714 Chesnee Hwy., Gaffney, SC 29341, is the building and property on the right. The building & property to the left of Roger Shiflett Ford, is 730 Chesnee Hwy and is not part of Roger Shiflett Ford.

Kim Rhymer

This is an awesome dealership with awesome people. Scott in the service department has always been so nice and helpful every time I stop by and always works me in for oil changes and repairs. And the salesman Adam always steps back and asks about my family every time we see him there. This dealership is the best dealership I have ever been too. It is great in today's world to actually feel welcome at a place of business and feel there are people that actually care about the vehicle problems that are affecting you and your family. Whether your buying a new car or just getting air put in your tire. The staff at Roger Shifflet Ford will take care of your needs at a fair price and make you feel welcome. Thank you for everything guys.

Stephen Oakes

Had a great experience. Adam was especially helpful. The car needed a new vapor sensor after the first day, and they fixed the issue free of charge. Overall great experience and great customer service from Adam and the service team.

nelson leopard

Awesome customer service all around. Dave assisted us in purchasing the perfect truck for our needs at a great deal. He was courteous and respectful and really made us comfortable during the whole process. The dealership honored their agreement to fix a minor blemish in the tailgate and we are VERYYY satisfied with our experience and purchase. I recommend this dealership and ask for Dave, he will get you fixed right up! We will make our 2+ hour drive again to do business here.

Ed Saffron

Great dealership! Top notch service department. I was over 700 miles away from home when the check engine light came on in my 2013 F250. I stopped in to Roger Shiflett Ford unannounced without an appointment. To my surprise they got me right in diagnosed my issues as a failed exhaust gas temp sensor, replaced the part and had me on my way.......all of this in under an hour. Talk about customer service!

carmen costa

Every experience We have ever had with the Service Dept has been a True Pleasure. They are always genuine, honest, fast and courteous! We often travel around the country and sometimes wait til we get back to the area til we get service work at Roger Shiflett Ford.

United Driving School RockHill SC

Always great service, fix the problem first time every time.

Richard Gigliotti

Bob was very helpful! Thank you!

Scott Allen

I bought a used 2007 Nissan Quest last monday and it was probably the best buying experience I had. First of all they worked their magic with my credit situation and got me a better deal than I originally anticipated. Second of all when i bought the car i let them know about an air bag light that was present. They worked with me and actually sent the van to a Nissan dealer where they replaced the whole air bag module that was around 600$, no charge to me! They are courteous and will do what they can to satisfy their customers. I reccomend them to anyone and its worth the extra drive to go visit them. Scott- Mooresville, NC