Reviews of Rick Hendrick Dodge Chrysler Jeep RAM (Car Concessionaire)

Larry Ballard

What can I say about James in the service department and Cedric in sales. First, they know and perform their own individual jobs with great confidence. I found James to be very professional, courteous, and honest. James and Cedric know how to make a customer feel important. They are very respectful and treat customers as if each one was Mr. Rick Hendricks, himself. I will always refer individuals that need to buy a vehicle or have a vehicle serviced to Cedric and James at Rick Hendricks.

Jennifer Plisco

I have purchased a lot of cars and this was by far the best experience! Between my sales person, Jared, and the Manager, John, I could not have had a better experience. Tommy was my Finance guy and he did an awesome job too. I was not in with him for more than 15 minutes. In the past, I have spent HOURS signing the deal with the Finance person. Probably helped that I sent my paystubs, auto insurance to them before I went back in and submitted my credit app online. It saved a ton of time. They had everything in order and organized when I got there. Thank you guys for meeting my needs!

Rissa Asbury

Awesome! Best customer service I've ever had in an auto service department. Fast, courteous, and knowledgeable!

Catherine Young

Service manger, Blair Short was outstanding! She is professional, knows how to communicate, and fixed a recall problem that had been languishing for a year and a half! You all need to clone her she is just amazing!

Brian Miller

Once again above and beyond in Service at Rick Hendrick Dodge on Savannah Highway. James was my service advisor and I showed up without an appointment and even though they were slammed he was able to work me in. He kept me updated via text and in person by finding me in the waiting area and providing status updates on my concerns. The work was completed to my satisfaction and I was on my way before I knew it. The waiting area also offers comfortable seating, TV, free coffee, tea and latte as well as spring water. Great experience.

Howard Fulwiler

Matt got me in and out in half the time I was Expecting. The crew working with him were Very efficient and friendly. Much improved Service from my last visit.

Cesar Bernal

Great service. Very friendly. Fast

gale ray

I've traded with Rick Hendrick Dodge for many years. They're always improving their services and I know I can trust them to do the best job. Gabe was great. He walked me to my car and fixed my bumper. It had come loose and he magically fixed it. Thanks Rick Hendrick Dodge for your great service.

Dana Sawyer

Very pleased. I would like to thank Blair Short for going above and beyond. She waited for us on Sunday to pick up our van. Awesome service

Michael Dearth

James Marsicano did an outstanding job keeping me abreast of any and all information I needed to know, he was courteous and extremely professional. Because of his service excellence I will always bring my vehicle there to get serviced.

Robert Siedell

Lois Spurgeon provides outstanding service & and is a credit to The Hendricks team.

John Culp

The experience at this dealership has in proved a lot. Great customer service

Daniel Pittman

When I bought my truck the service was fine but almost every other time I've been back for service the employee attitudes are horrible. Came in at 1, very not many people getting vehicles serviced. Need an oil change and just to have someone look at the delay in my throttle not necessarily fix it. You would thought I asked them to replace the engine. They must be beating the employees in the back. Always unfriendly service.

Patrick Bernier

Worst experience ever! Made appt three times because they kept rescheduling then car sat without anyone diagnosing it for two days. Go see Mary at Hoover in Summerville!! I only gave them a star because was forced to rate.

Hannah Smith

I was driving down a road with no other vehicles, no bridges, no construction, no signs or anything that could have come from the sky, it sounded like a cannon went off above my head. Being a police officer, I looked around for someone to blame for what could have possibly caused my entire sunroof to bust above my head. There was no explanation. I called the dealership and they told me to call the insurance company. After questioning why I would call the insurance company for something that was not an accident unless a meteor had just hit my car, a manager came on the phone and expressed some concern for me driving the vehicle and told me to bring the car in. I then brought it in just for the service techs to laugh at my situation and basically call me liar because they “had never seen something like this happen”. For four days I had to go back and forth with the service tech who then put the blame on Chrysler and told me that I had to call Chrysler because they were denying them to be able to cover it. I called Chrysler for Chrysler to tell me that they were denying it because the manager was denying the claim. So each entity blames the other while the customer suffers without a vehicle. This experience has made me question ever buying another Jeep and reassured me that I will never buy a warranty package with Jeep due to them going above and beyond to blame everything that it could be instead of listening to the customer who ultimately is the only reason that they continue to have job security. I was terribly disappointed in the lack of professional and the overall bad business that has been exuded by Jeep and Chrysler.

Its Writer

My latest experience with Rick Hendrick had been very nice. Matt Johnson was my service advisor and he handled everything very quickly and professionally. He kept me updated on any possible changes and acknowledged my request to have a loaner car while they worked on mine. They found what the issues were and let me know immediately so I could move forward on it. He reminded me that my 10000 mile service was coming up and told me what I could put off until then. Many options and information and the communication is what made this a great experience. I will definitely be returning to this service center for any concerns I have.

ronald english

Service Department was very friendly and quick. Jennie was helpful and on the ball.

William Hundley

Had a Ram truck towed to this dealership because of a sheared driveshaft. The truck was 2 years old and still under the Powertrain warranty at 36,000 miles. This vehicle is a service vehicle for our business and we expressed to them the urgency of us needing it back as quickly as possible. They insisted on holding our vehicle for 10+ days while they debated on whether or not the damage was warrantable despite being told that it would be after their initial review. This put our business in a tough spot and we were still denied the claim. Poor communication and lack of urgency has been our experience at this place on more than one occasion. We will be finding another dodge dealer to service our Dodge-heavy fleet of service vehicles.

Roger Williamson

Went in to deliver for my job. They are very friendly and helpful. Nice selection of cars.

Holly Barclay

We had the best truck buying experience with Kay Doyle. She was very knowledgeable and had the best attitude and did not pressure us in any way. We ended up with a beautiful 2019 Ram 1500 Limited and we couldn't be happier!

Mike Maschek

Lois my service advisor was outstanding! She responded to all my issues with a smile & her communication skills to keep me updated on the action taken were way beyond my expectations. They handled my problem quickly & professionally. I had to be pickup & they were on time. Al the driver was extremely pleasant & enjoyable to talk with during our entire trip. If there was a sixth star you desire it for your customer service.

Halley Priddy

Justin Berg is an amazing salesman. He made my first purchase at this dealership so easy and stress free. I am proud to be part of the Rick Hendrick family because of his courteous and friendly nature. I will recommend everyone I know to go see him. I will be buying my next vehicle from him again. 10/10 rating!

Edward Karwowski

Awesome service and great people ! Looking forward to upgrading to the new 1500

Bradford Amirault

Hendrick's Service Team was great - I came in twice over two week period for separate appointments. Jennie and Lois were both top-notch. They were both attentive, knowledgable, patient, and on top of their game. I wouldn't hesitate to come back to Hendrick's for all my Dodge Ram needs.

John Schneider

Your guy Kyle was amazing and really helpful. I got my dream 300 and he made the process enjoyable!!! He is the man. Thanks Kyle!!!

leann Witsell

Jennie showed amazing customer service. She was very professional and made sure my car was serviced in a timely fashion. I would recommend Jennie to anyone if they are looking for exceptional service. The world needs more people like Jennie to show what true service is supposed to be !! Thanks Jennie!! I'll be back !! I would have given five stars but the technicians who serviced my car did not balance my tires after rotating them.....

Susan Kinter

I want to thank your service department for the wonderful sevice I received. As a person from out of state, it's not easy to know where to go for car repairs. After an initial visit for repairs that did not solve my problem, James Marsicano, my service manager, had me bring back my car. He personally took a ride with me to identify the noise I had been hearing. It was determined that my car would need to be kept overnight for additional repairs. James kindly arranged a ride home for me. Second time's a charm. Repairs were successful. James had talked with his supervisor and arranged for a reduced charge since initial repairs weren't successful. I feel James is a great example of someone who knows the meaning of customer service. You are very fortunate to have him representing your dealership.

Cameron James

I had to get a few recalls done with my truck and Ted made it a smooth process. He also was very adaptable when I wanted my oil changed after i left the dealership. He showcases the text alert letting me know when my truck was ready. Great overall service!

1番 仕事

Mr. Gabe was polite and provided me an excellent service. It was a worth trip from other town. I highly recommend this place.

Lauralee Hansen

I arrived without an appointment needing a flat tire fixed & put back on my Jeep in place of spare. Staff was pleasant, helpful, & had me taken care of 30 minutes sooner than projected.

Rosa J1

Lois in the service department was really helpful and made sure my truck was taken care of with the utmost importance.

Allan Oliver

An e-mail was sent which I did not look at until I got home, listing several things that were suggested needing to be done. No one spoke to me about it as I waited. I would have had a couple of them done if someone had told me.

AvianXIIIL Lescinsky

After contacting the dealership in regards to a vehicle I was able to go through the process of preparing the buy from over 1000 miles away. I had a very specific vehicle I was looking for and the team at Rick Hendrick worked extremely well with me to make sure everything went smooth. The vehicle was in immaculate condition and just as advertised. This was the best car buying experience I have had ever. Hands down. I would definitely do business with them again if I need to.

Ray Ray

Alway receive a 5 star service. Plus always enjoy your complimentary coffee while I’m waiting.

Reginald Stokes

Excellent service. My advisor Lois was amazing. She kept me informed with updates on my repairs. Thanks for all the great work you did.

Jack Bauer

Very friendly, fast, and they have a great coffee machine inside. Special thanks to Larry Harbin, Tommy Olds, and Matt in service dept. They have a great team. I am not going to any other car dealership in the area.

Kari Ash

I acquired a lease through this dealership on Savannah Hwy. The process was smooth for the most part. However, the aftermath has been quite the nightmare. Multiple times I have called in asking if I simply could get a copy of my lease agreement. Before getting a response to that question I was transferred to finance, service and sales. Each time directed to either voicemail or an individual with zero knowledge on the matter. The reason I was looking to get a copy of my lease was to consider a buyout before the end term. Figured I would reach back out to the 3rd party in which my payments were being paid. They were the least bit of help as well. I highly recommend not going through Ally Financial, if the dealership recommends so. In the meantime my Jeep has been totaled. An individual struck my Jeep and flipped it over, deeming the vehicle a total loss. At that point I reached back out to the dealership, because I really needed to see a copy of my lease to review the terms etc. I wanted to make sure I understood everything correctly due to the accident happening. Again, no help from the dealership and endless voicemails. Today, January 10, 2019, I signed onto the website and a rep was working the chat. She asked for my info and I expressed I really needed to speak to someone based on how many requests I've made to get a copy of my lease. She said someone from Sales would be in touch. First off, why would I speak to sales when their job is typically not to reach out about contracts. In between all this time I was told the contracts had moved off site from West Ashley into their North Charleston office. This may have happened a little over a year ago. This dealership is disorganized, poor customer service and poor experience overall. They have displayed their only job is to get a vehicle off the lot and revenue in their pockets. Which I understand to an extent. Sales equals stability. But you know what is even better? When a business actually shows professionalism, moral compass and customer service, to which this dealership has never exemplified. I will never present my interest nor money into this dealership in my lifetime.

Alan Biller

Very accommodating and work with us to get exactly what we needed. Great people.

Steven Buss

Brought Grand Cherokee in for recall repairs. Hands down the best experience I have had with a dealership. Everyone in the service bay was very friendly. Matt in the service department was great. They offered a shuttle service and the driver Al was awesome. They even picked me back up after the repairs were complete!

Douglas Moorer

Salesman was great very nice, helpful and understanding. Two closers(salesmen trying to close the deal) not so great, very pushy and just trying to make sale. Those two did not care about what vehicle I was interested it, just trying to make a sale. I did not purchase a vehicle went to a different dealership and bought a new jeep with a lot better price and was treated alot better.

Tina McCartney

I was told there would be a $140 charge to assess the problem with my car if I chose not to have the repair completed. A short later I was notified of the repair and was quoted $550+ for the repair, I said that seems really high to replace the back up camera. The technician said...oh wait, sorry I forgot to add a cost, it will be $790+ to repair. So, Rick Hendrick Dodge charges a $140 just to look at your car....regardless of whether or not you opt for the repair? I bought my car there, I have serviced my car there, but they have definitely lost my business-and certainly won’t recommend anyone to them. They are giving Jeep a bad name!

Jessica Afriyie

Service was great but my credit was not good enough payment of 700 ouch

Matthew Swinney

Excellent experience! I took a new job that supply's me with a company vehicle. So I had no need to keep my truck any longer. I went to Hendrick first to see what they would offer me. Then to almost every other place that give me an offer to compair. Hendrick's offer was the highest. I had no problem with the process. They paid my loan off about 12 days after I signed the paperwork. Everyone at the dealer was friendly and helpful. I would definitely recommend them for anything vehicle related.

Thomas Harvey

The service Team did an outstanding job working on my Dakota. I appreciate the time they took to listen to me and fixed my rear access doors quickly.

Andrew Higdon

Service writer does job to spec and above. Diagnosis leaves everything to be desired. Car was in shop a month for random shutting off issue and suspension/alignment/drive ability issues that have not been resolved in 3-5 years. Said alignment was perfect and all suspension parts checked out in good condition. Picked car up and returned it less than 24 hrs later for exact same problems. Shut several times and pulled to the right and had different steering characteristics depending on previous maneuvers. It was there a week and I went to get tools I had left in the car and asked about it’s status. They said they drive it many many times and never shut off and alignment was dead on. Took it home and immediately knew alignment was very off. Then shut off several times. Issue not resolved. Not good.

Adrian Saldana

Good experience with them. Once they know you are serious about what you need to make the deal happen, they will work till it’s done! I will shop there again.

Thomas Nugent

Took great care of us. Will definitely use them in the future!

Carol B

My family and I looked over the used inventory and finally narrowed down to two cars. We were assisted by Andrey Alexander. He gave us not only the info we asked for but also offered information we needed. He also showed us another option. He was attentive to our needs while offering more ideas we welcomed. After test driving my first choice I bought it with my sons blessing. Andrey then guided me through the purchasing process. I am enjoying my new car.

Taylor Hill

Everyone in the Service dept. was very friendly! James had my Jeep back to me in a few hours and called when it was ready as promised. They even refilled my wiper fluid without me even asking them to! Thank you!! :)

Roger Bryant

I had a great experience at Rick Hendrick Dodge Chrysler Savannah Hwy. I went in for an oil change on Saturday and Jennifer was very helpful. Before they opened their doors for business she was out there providing instructions to help make the day go well. She also provided updates and made sure everything was taken care of. Thanks Jennifer for a job well done.

Rebekah Kuiken

When I got home I noticed white scratches/scuff marks on the passenger side of my car, when I tried to call to talk to someone about it no one was available and I was sent to voicemail. Also tried to schedule the suggested repair on my car and have gotten a voicemail box multiple times over.

Megan P

The employees were friendly and helpful. They were knowledgeable about the Jeep I was interested in.

Harold Hill

Took my RAM truck in for a minor problem with a fog light after making an appointment. I was greeted with a pleasant service tech, who got me signed in quickly and informed me about recalls that could be taken care of the same time. All went well with the repair and recalls completed successfully. I would certainly recommend Hendrix RAM to anyone.

Alex Durdan

had a dodge dealership work on 2 recalls on my ram....at first they tried to charge me to run diagnostics, $300. I said forget it. they then waved the fee. I then got a rental vehicle that in needed for work. A truck capable of towing a 16ft trailer. They said it would cover the cost. Next, the tech called me saying my break pads were low. i asked for a quote, didn't have one. told them i would talk to them later... called next day, tech wasn't there, told girl on phone i do not want them to change my breaks.... $1000 later they changed my brake pads without my consent. Not only that but dodge only covered $35 per day for rental, not the $110 i had to pay for a truck with towing capabilities. They said its their policy and sorry for the confusion. NEVER GO TO RICK HENDRICK IN NORTH CHARLESTON, SC.

Erynn Swan

What a Great Experience!! My husband totaled his car and was heartbroken over his loss. He loved that car!! We reached out to Tony Kemp who found the exact same car ( a year newer and less miles) in record time!! Tony took great care of us he is very professional, honest straightforward and laid back. No pressure salesman!! He made our buying experience an absolute joy and my husband is so excited with his new car!! Thank you Tony Kemp you’re the greatest!!! If anyone needs a new or used car call Tony Kemp @ Rick Hendrick JEEP/Dodge store in West Ashley. Tell him Randy & Erynn referred you.. You won’t be disappointed!!!

Lane Atkins

Be sure to ask if the keys to the car you are buying cost extra. The fact is that I had a wonderful experience purchasing a 2 year old Jeep Wrangler. We love our Jeep. While there was no flexibility with negotiations, the price was within reason. The only surprise came as my wife and I were leaving the lot having completed the purchase. Our salesman informed us that there was only one key fob. He said he would search for a second one. After several days of leaving numerous messages, and a frustrating conversation with the sales manager, my call was returned to inform me that there was only one key, and that was just the way it was. I had been told by the sales manager that I could purchase a second key for $300.

Carrie Brescoach

Bought my first car from this dealership and I could not be happier with my experience! My salesman Justin Berg was patient as I had a hard time making up my mind, but in the end he found my dream Jeep!! I never felt pressured or mislead with him, he just wanted to make sure I got the exact vehicle I wanted. The rest of the staff greeted me with a smile every time I entered the showroom and even got to know me a little. I recommend this dealership to anyone looking to buy a vehicle from a team that cares more about you than a pay check.

Dave Chellis

Great experience! Matt from the service team went above and beyond to help me get back on the road asap. Thanks guys!

quinton wells

I trust them with my car. James with the service department was really helpful and nice. They got the work done a lot faster than i thought and just in time as they were repairing a sunroof leak and it is pouring rain this week with NO leaks!

Juan Perez

Always great and friendly service from the staff @ Rick Hendrick Dodge Chrysler jeep, from sales and service. Jenny in service was very helpful with getting my service in and out quickly. Gabriel, the lube tech took the time to explain all aspects of the service as well as pointed out concerns from his inspection. Thank you.

David Spychalski

Excellent Service. Didn't wait around.

Ali Van Metter

I had moved to Charleston in July 2018 with a genuine interest in buying a new Jeep. I scheduled an appointment with Hendrick’s and I was scheduled to meet with Tony Kemp. I met with Tony and immediately knew he was the realest salesman I had ever worked with. I ended up leaving the dealership without a new Jeep in July, but I wasn’t even upset, because Tony had my best interest. He knew this wasn’t my first car buying experience and I wasn’t going to settle for just any deal. Each month he updated me with sales going on, what to do next in the buying process, and he even punched numbers for me each month WITHOUT running a hard credit check. Tony went out of his way for me non-stop to where I finally went back to the dealership 1 week ago, test drove another vehicle on Tuesday, and ended up coming back the next day to purchase the vehicle on Wednesday. I can honestly say if I didn’t work with Tony for the car buying experience, I probably wouldn’t have bought a vehicle so soon or even at all from Hendrick’s. I can’t thank Tony enough for everything he has done for me. Even after buying the car, I noticed little things that needed to be fixed that the dealership would need to address. Sure enough, even with the holiday, I received a call and text from Tony that we would be scheduling the repair ASAP. This guy goes above and beyond and if you’re considering looking at new or even used cars, please work with him. You won’t regret it!!

Ryan Meadows

Absolute horrible customer service in the service dept. installed items that i did not approve for them to install. Did not communicate whatsoever. I highly recommend taking your business somewhere else. I have over 7 dodge vehicles and will never come back to this dealership or service dept.

Skip Solis

This was by far the best vehicle purchase I've ever experienced!! My sales representative Jacob went above and beyond to ensure I walked away as a satisfied customer. He did not ever pressure me, but went the extra mile to make sure he was meeting my needs. He treated my family as if they were equal partners in the purchase. Jacob was truly awesome and makes himself available for follow up if necessary. I highly recommend asking for Jacob if you choose to buy your next vehicle from Rick Hendrick Dodge Chrysler.

Brittany Caldwell

Purchased a 2016 Jeep Renegade today. Thank you for your friendly service and relatively quick purchase time.

Marc Amerson

August 29, 2019 Today I took my 2017 Ram 2500 to Rick Hendricks Dodge on Savannah Hwy, in Charleston SC for scheduled maintenance. I had an appointment for 1pm, which I had set up a few days before. I arrived at 1245 and noticed how busy the staff was. It was easily after 1pm before I was signed in and shown to the waiting room. He told me it should only take between an hour and and an hour and a half to complete this maintenance(oil change and tire rotation) . After about 45 min or so, the service man, that signed me in, come to the waiting room to inform me that they had not forgotten ab me, but that another customer had to be put before me because they had an appointment. I informed him that I did have an appointment for 1 pm. He apologized and said he would go get it straight. At about 245 he returned and said that they were working on it and would finish soon, and then thanked me for my patience. At around 3, he was back and asked me to walk to the back and look at the truck with him. Once in the back, he showed me that they could not get my expensive aftermarket rims off bc it took a special socket. They discovered this too late, however, and had gotten one of the lugs stuck in their socket and couldn't get it out. They also showed me that a stud was missing from the wheel, which I do not recall missing, but cannot be sure. They claim that they did not do anything to it and it was missing when the truck come in. They were very apologetic and offered to credit me a little for the trouble and told me where to go to replace the lug nut. I had just purchased a replacement tailgate cap, and they also offered to install that for me. I returned to the waiting room and waited until well after 3, when it was finally finished. So, in all, it took roughly 3 hours to change the oil and snap on a plastic cap. As I pulled out onto the main road, I noticed a moist looking line on my hood. When I got to my destination, I investigated and found that it was ab a 6 in line of oil, on top of my hood. Not a smear... A bead of oil!. Then I looked around the truck to find oily hand and finger prints on the hood and doors. This truck is my dream truck and I paid a stupid amount of money for it! I work overseas and have just gotten home to enjoy my truck. The only reason I took it in is to keep my warranty valid. Or I would have serviced it myself. I just wanted to express my displeasure for the work that was done today! I still had to pay $93, for this crap show! I feel like I had to pay for my truck to be violated, just to keep my warranty! I thought taking it to a big dealership, I would not have any such issues. This was a pathetic showing! I will not be returning to Rick Hendricks. I am just sick about the entire situation. I had to burn an entire day, of my short time home, to have this be my experience.

Tiffany Green

The Service Dept staff was amazing! Jim was awesome! He kept me informed every step of the way with my vehicle. His Customer service was SUPERB!! I would recommend this dealership!

Dick Bosstick

Easiest experiences I've ever had purchasing a car.

michael beavers

This dealership has Great Service.....

darren raysor

The employees here are very helpful & quick service.

Rusty Benton

I cannot express the level of appreciation that I have for Lois. I have unfortunately had a lot of issues with my vehicle. Each time that I have contacted Rick Hendrick concerning these issues (still under warranty) Lois has, in the most professional manner that I have ever experienced, promptly scheduled a time for me to bring the vehicle to the dealership and upon arrival at Rick Hendrick, ensured that those issues were addressed effectively and in a timely fashion. EVERY SINGLE TIME that i arrived, she met me in person, personally examined my vehicle, listened attentively to my concerns, and gave me an (always accurate) estimate concerning my repair time. I shop at Rick Hendrick (Hwy 17-Charleston SC) because of Lois. She is professional, courteous, and always incredibly helpful. I have a great respect for her professionalism, her knowledge of the product, her knowledge of the industry and for her courteous and friendly demeanor. I cannot imagine, a better service experience than the one that our family has had with Lois. She truly is the very best!

Jennifer Ranger

Greatest car buying experience I’ve ever had! Todd and Brandon were awesome! Got me a great price and a great rate! Definitely would recommend them and would buy from them in the future !

Jill Davidson

Wonderful people, and very caring. I feel certain that everything and more was done. Make you feel welcome, and make you feel appreciated

Nancy Robertson

I received excellent service and was treated great!

Ronda Hayes

Hendricks has always been wonderful to us, but this time they went so far above and beyond to help us in time of a family crisis. My journey broke down, they gave a loner van, the next day I had a family emergency and had to go to NC. They said take all the time you need and to bring it back when it was convenient for me. They told me not to worry or rush just take care of my family. I am so glad we deal with Rick Hendricks.

Craig McKay

This is by far the most honest and efficient dealership I have purchased from. I drove in from Savannah to buy, and would highly recommend that others do the same. You will get the same numbers in person that you did online, with no bs. Which is rare.

David McNair

Fixed car on time and Matt was wonderful to work with

Andrew Smith

Mark was a fantastic service technician that took care of me from start to finish.

Alan Sayer

Very good experience. Same as with other visits. Very courteous and knowledgeable personnel. Performed service is less time than allocated.

Arnold Michel

High marks for the team @ Rick Hendrick on Savannah Hwy. Although, it took 5 hrs to get the deal closed and done, Deb & I were very happy with the outcome. We brought our snacks because we knew it was going to be that kind of day. Snookie was ready to get home, he was tuckered out. Kudos to Mr. Richard Hill, he hung in there. Isiah White knows what I like and has sold me 4 vehicles in the past.

Terry Peterson

I purchased a 2011 Nissan Titan from here. Getting my paperwork after paying cash was rather frustrating (multiple, multiple emails and calls), but I've come to expect that from a dealer. The only reason for 4 instead of 5 stars. They provided a great deal on an oil change package at the time of purchase. I fully expected every oil change to be an upsell in "necessary" services for the truck, or to pay for additional quarts of oil (it's a 5.6L engine). But two oil changes so far, easy to schedule online, and zero upsell. This has been one the more impressive dealerships to work with, and I'm on my 18th vehicle so I've worked with many.

Jack Dickerson

Went in for oil change and tire rotation. Asked for them to look at why one tailpipe was sticking out further than the other. Manager looked at it and refused to touch it and said it was installed wrong. Oil change and rotation went fast, hence the 3 stars instead of 1. Got home, loosened one but on muffler, slid it in and tightened it up. Problem fixed in 2 minutes. They could have easily done that and made a customer happy. Won’t be returning for service or to buy vehicles.

Kim Weatherstein

I had the best car buying experience with Jimmy Huggins. He was easy to work with and took the time to go through the process with me. He made my first solo buying experience painless.

Abdulkareem tameemi

Great dealer with a very friendly crew, they did their best to help me, even they lowered the price without asking, to fulfill the requirements of the financing bank, and get the loan, special thanks to Britney Fraser, she was great.

Rachel Holland

Gabe was great! He did not push me but instead told me the importance of replacing some things in a timely manner. The wait was a little longer than expected but he promptly apologize for that!

Sue Dieckhaus

Fast and very nice. Blair is a great representative for your company.

Carol Rasnak

Had the part I need but not the fuse. Parts employee was very nice and helpful but was really surprised they did not carry the fuse for. Dodge Ram truck.

Christy Loyer

Since Ted Belk has been apart of the Rick Hendrick Dodge Chrysler Jeep Ram Service Department, I have had amazing service. Now that he is the Service Manager, he has hired the right people like Lois, who extends his vision of making sure we continue to have amazing service. Lois has an in-depth knowledge of Jeeps and Ram trucks. We are planning to move over an hour away and I am still planning to use Lois as my service adviser because of her knowledge and and how amazing she treats her customers. It's hard to trust someone with your dream vehicle but I don't have any worries with Lois and happily trust her guidance.

John Downs

I JUST HAD A FANTASTIC BUYING EXPERIENCE AT RICK HENDRICKS JEEP ON SAVANNAH HIGHWAY. I WENT IN TO RICK HENDRICKS JEEP TO BUY MY SECOND JEEP RUBICON. THE MANAGER JOHN CAME OUT, INTRODUCED HIMSELF, AND TOLD ME HE DROVE A RUBICON JEEP. I TOLD HIM WHAT FEATURES I WANTED ON MY JEEP. THEY DID NOT HAVE MY JEEP IN STOCK BUT HE HAD IT ORDERED FROM THE FACTORY WITH EVERYTHING I WANTED. WHEN IT CAME IN, HE CALLED ME AND I MET HIM AT THE DEALERSHIP. HE WENT OVER ALL THE FEATURES TO MAKE SURE I WAS HAPPY. THEN I WENT INTO FINANCING AND BOUGHT THE JEEP, I WAS THOROUGHLY IMPRESSED WITH THE DEALERSHIP THROUGHOUT THE WHOLE BUYING EXPERIENCE! IT WAS ONE OF THE EASIEST CAR PURCHASES I HAVE EVER MADE. I HAVE NEVER BEEN TO A DEALERSHIP WHERE THE MANAGER PERSONALLY COMES OUT AND HELPS YOU WITH A CAR PURCHASE. WOW! IF YOU ARE IN THE MARKET TO BUY A JEEP, GO TO THIS DEALERSHIP AND ASK FOR JOHN THE MANAGER. HE WILL TREAT YOU RIGHT AND GIVE YOU THE BEST DEAL IN CHARLESTON!

Ward Brown

Mark, my service manager, did an excellent job. He got to me quickly when I brought my Ram in for service. He got me out quickly and completely understood what was needed for my truck. The service department did a great job on getting everything taken care of in a very timely fashion.

Cody Miller

Routine service for my Ram was flawless. Customer service was very friendly and helpful.

Tom Leggett

I am a three time returning Rick Hendrick customer; first time at this dealership. My expectations were exceeded and I will most certainly be returning to a Rick Hendrick dealership for my next vehicle. VERY satisfied with my purchase today. Travis, Aaron and Serena were fantastic!

Stephen Louchery

Wonderful place I have bought 2 cars here and my family has too.. they actually seek out the best deals so that you are happy.. if you go ask for Phil best salesman in the Carolinas!!!

J Blake Barbre

Best car buying experience in my life! We received help from multiple sales people, Tony was prompt and responsive on providing us with great information through the website. Aiden excelled in customer service and wowed us with his product knowledge. Tommy the sales manager helped us through the car buying process, providing us with an excellent experience and Chris the finance manager helped us create a custom package price that was more than fair. Thanks guys!

sherrell ladson

Why was there a lack of communication? This by far has been my worst service with Rick Hendrick. I should have never had to wait 3 hours for an oil change. I understand the hour to and and hour and 45 mins wait. To some it may seem that it is a "free oil change", but technically it's not because I paid for it when I purchased my car. This really was not acceptable at all.

J Wrighton

bought my challenger from Kyle McMillan, awesome dude! made sure the whole car buying dance went smooth. if your in the market for a dodge go see Kyle!

denise matzelle

Much better than the last two visits (45 min estimate for service but took 2-2.5 hours). The service was fast and done within the estimated time. Gabe was friendly and helpful.

Ann Lane

Fast and friendly service. Technician even reminded me my key fob battery needed to be replaced. I love dealing with a woman in what has been an all male environment!

Martian Me

Wish my light settings weren't change. Left home in the dark this morning and lights weren't on. Scary.

Caroline Combs

Absolutely the best car buying experience ever!! Management at this store is top notch with Mr. Bobby in charge! Got the New Jeep Rubicon and could not be happier! The service department is awesome too!! Everyone is super nice and willing to make things happen!! Come check it out for yourself if you need a car!! Highly recommend this dealership!! Thanks for everything!!

Daniel Dameron

Todd and Travis were excellent to deal with. We drove 2 hours to buy our truck and it was worth the drive. They worked with us over the phone and stayed late to ensure we could buy our truck. Will definitely be coming back to buy my next vehicle here.

Kim Harris

Pathetic customer service. After leasing 4 vehicles from this dealership we can't even get them to call us back as my husband's current lease is up on his Ram truck. They tell you they will call you back and never do. We have talked to two different sales people and get no response. WOW. We will never do business with this dealership again. Spend your money elsewhere, apparently they don't need the business.

Russell Hagen

Excellent Service! Lois in Service Department was excellent! Thank You

Chris P

First time servicing my ram at Hendricks. Great experience. Gabe was thorough, friendly and professional.

Susie Michael

Very professional, polite and pleasant service team especially James M. Car checked in immediately upon arrival of appt time. Service that was scheduled was completed promptly and necessary car part was ordered for completion at later time. Would definitely return and recommend this dealership for service and repairs.

Scott Greaver

Their service dept is top notch. Lois has gone above and beyond time after time for me. Professional and knowledgeable doesn't begin to describe how they work. Highly recommend.

Keith Shenton

Good quality, professional service and courteous customer care. In my opinion, charges were excessive, primarily due to a non-refundable "diagnostics fee" which cannot be applied so the actual service charges.

Ken Hook

The service advisor Gabe was great!

Bo Taylor

A top notch experience. My salesman Christian was awesome and took me through the process step by step. The sales manager, Jonathan was super helpful, and the finance associate Tom was incredible, making the dollars and cents relatively painless. Extremely happy with my experience!

Rhondell Green-Kinloch

I brought my car in for recall service. Technician was very nice, got me checked in as soon as I pulled in and laid out the service process. Didn't take long at all to complete the job.

Angie Yount

After weeks of research, I came to RHJCDR prepared to buy a car I loved, only to discover that it had somehow acquired a long scratch down the passenger side that had not been there when I first viewed the car. I brought it up to the salesperson, who refused to fix the scratch or adjust the price. Disappointed and frustrated, I was ready to leave and start my car search over. However, I happened to run across Todd, who became my hero and champion, advocating to have the scratch fixed so I would be willing to buy the car. He is the reason my rating is 3 stars instead of 1. The car was purchased a week ago, and I'm currently waiting to hear back from Hendrick regarding the status of the scratch repair. It's Friday. They've had the car since first thing Wednesday, they called yesterday to tell me that it had been repaired - it hadn't. My husband had to, once again, garner the support of Todd to get anyone to do anything to help us. I'm NOT normally a "I'd like to speak to your manager" type - far from it. I think it's absurd that, not once but twice, we had to call in reinforcements (our hero, Todd!) to get someone to help us with things that should have been no-brainers. I sincerely hope that most of the salespeople are far better than the one we dealt with.

Murray Treiser

Matt the service rep was great. Quick, efficient, & ver7y reliable. Thanks

Larry Beldner

Had a complete electrical failure on a new van purchased three months ago. Turned out to be caused by a radio with an old software version. Update installed and problem fixed (took less than 15 minutes). Asked why the update had not been installed prior to purchase (it was available), and was told all vehicles do not fail so we only install updates after a vehicle failure. Asked if that meant the next time I buy a new computer, phone, etc, I should never waste my time updating the software until the device fails at a critical time, takes hours of my time and has me without the device for days. I was considered rude and I left with an understanding of how little Chrysler really cares about customers.

Scott Berry

Christian our Sales Consultant and Serena in Finance were fantastic. No pressure, low key approach to finding the right vehicle for us and being extremely respectful of our time. No kidding, it was a nice surprise and one of our est car buying experiences ever. Thanks RHDCJ!!

Mike Brewerton

Great experience! Shuttle pick up, fixed sooner than expected, good explanation of issue. No problems since. Overall excellent treatment.

Amy Speziale

Always great service I have bought several cars there and have always used their service department (West Ashley). Very good group of people!

chip mathis

I stopped by on the previous Wednesday to get an express oil change, and was told that the wait would be an hour and a half and it would be better to make an appointment for a later date if I couldn't wait. I decided to make that appointment for Wednesday, April 24 at 9 AM, thinking that the oil change would be performed in a reasonable time frame because I had an appointment. This turned out to be incorrect, because the oil change took one hour and 45 minutes. Nobody bothered to tell me to expect a long wait, and when the oil change was complete the service advisor hustled me out the side door without providing a service record or receipt. Not a good experience.

Patricia Wurthmann

I only put 3 stars because I had to take my Jeep Renegade in 3 times. The first and second was for two compasstors. The third was for the wires that connect to the compactors. My service person Matt Johnson was great, he explained everything they were going to do. The third and final visit I got my Jeep back the same day!!

El Tee

Had Scheduled Service with James M. as I did many times before. Each experience was always great and seems to only get better with every visit. in my opinion, "James is truly the reason for repeat customers at this location, & His customer service skills are way above par and should be regarded as the new standard for Hendrick Dodge Service. Thank you James for always providing my family and I top notch customer service...

Vicki vacchiano

Excellent service provided by Mark Price in service department. Mark verified with my independent extended warranty plan that my repair needs were covered and did so promptly...saving me over 1K in repair cost. I moved to TN in June 2019 and have made 2 trips back to the Charleston dealership for my service needs as I am utmost confidence in the service and honesty of Mark and enjoy working exclusively with him. Mark is always professional, friendly, and highly effective in servicing my jeep wrangle service needs. I plan to continue my business with Charleston dealership location for as long as I can. KUDOS to Mark for his excellence in customer service.

Rob Ratcliffe

Matt was by far the best service tech with which I’ve had to work. He seemed to be responsive and had a sense of urgency. However, I still will only use Rick Hendricks when forced. I find it ridiculous that they make you wait a minimum of a week to get your car in the shop. Most of us have too many responsibilities to be without a vehicle for that long.

T Johnson

I was able to get out of my lease and into a brand new 2019 charger with no money down. Justin was great in making that possible and continuing to work with me to accommodate my needs. Will definitely recommend him to anyone.

Bryon Voyer

Job was completed quickly and customer service was exceptional!

Beth Abeyta

I had my first vehicle service this morning, which included an oil change, tire rotation and inspection on Savannah Hwy. My appointment was at 8:00 am. I was greeted and checked in by the friendliest staff. I was in and out in under an hour! Such an awesome experience!!

Bob M

Three words sums them up.....Bait and Switch! Called back and got insulted! He questioned if I knew what bait and switch was. They told me it would be easier to get me into a NEW car so I give they my info to run a credit check, Got back with the offer for a car same year, color, make, model, but USED without telling me they switch cars. And to top it all off for more money then we told them! I will be telling everyone down at VA, the lodge, and anyone else NOT to go here! Update: Bought a car from a competitor who treated me a heck of a lot better! They treated my like a person and not like I was just another dollar sign!

Junior Beier

I live in NC where the used truck market can be sparse, driving costs higher. Luckily there's the internet AND Hendrick! I found just the truck I was looking for at a very reasonable price. Reasonable enough that I would make the 5hr drive (one way) again! Very helpful staff .. Christian, my salesperson and Serena, my financing officer (who was able to secure me a refund on my trade-ins maintenance warranty) were my team! Great experience and I tell everyone I know that's looking for a new/used car/truck to compare everything to Hendrick!!

Addy Diano

Bought a Chrysler Town and Country in March, needed to have a few thing fixed on it. There were no problem bringing it in and was received with a handshake and a smile...Bernie is just amazing.

Susan Highfield

Sheldon made this buying experience painless and has been available after the sale to answer questions about the car and to assist with some of the technology. And Joel made the financing more pleasant than any other car purchase I have made.

Jessica Vajdic

Every time I go into Rick Hendrick, I feel really welcome! Ted remembers me each time I go in BY NAME. Blair took care of me at the counter & she was very helpful in getting me everything I needed. My AC blower motor went out in my Patriot & i had to get my oil changed.. Ted refused for me to drive in the heat without AC so he gave me a 2019 Cherokee as a rental for a few days. I was SOO thankful. The staff at Rick Hendrick is awesome. i’ll truly never go anywhere else to get my car fixed

A R

I had Such a great experience at rick Hendrick dodge! My saleswoman Brittany provided exceptional service and got me a really great deal on a lightly used 2019 Dodge Charger Blacktop EDT. They treated me like family and were very supportive of my active military service. I was able to do the entire negotiation and purchase over email, so it was completely hassle free. This is my sixth purchase of a vehicle and was by far my best experience provided by true professionals in the business. Thanks again to Brittany for taking such great care of me, always having my vehicle detailed, and a full tank of gas every time I left the lot. Thanks to tommy olds for getting me an even better rate than what my bank offered me, and being so knowledgeable and down to earth. I even asked for a minor scratch to be fixed on the vehicle provided on my contract. They had me back in within a week to fix the repair and again had my vehicle detailed for me. Can’t go wrong using these guys! Hassle free, stress free, no pressure purchase

John Pittman

I was in and out in about 25 minutes for a quick recall/software update. They were great

Roger Good

Great experience in visiting the dealership for my 150k+ mileage checkup on my 2009 T & C after last being in at 100k miles. My service advisor was new and made my visit an even better experience when I have always enjoyed every visit over the years!

Steven Kleiman

Great experience at Hendrick's Jeep in Charleston. Justin Berg was a phenomenal salesman - professional and very helpful.

Marc Miramontes

Very quickly done all three software updates that were under Recall.

Carman Dickson

After a horrible experience even trying to schedule the recall repair on my Jeep at another location, I was thrilled with the customer service I received at the Savannah Highway location. The Jeep drives noticably better. Thanks to Lois and everyone on the service department team. I feel confident that my son will be safe while driving the vehicle you repaired.

Rita Shuler

The team at Rick Hendrick are the BEST...always friendly, and takes care of all your needs. Keeps you updated as they service your vehicle. Thanks Guys and Girls.

Martin Scarbrough

Brought my girlfriend's Minivan in for A/C leaking it's 134a charge. The system has been leaking gas over 6 times with the frequency being shorter each time. Brought it in to this dealership and explained fully the problem and they said they would fix it. After a bill you would expect from a dealership and the minivan repaired they said they charged the system but could not find the leak? REALLY? Then they said if it leaks down they will charge $140.00 to look at it again! Well the 134a lasted three weeks! Anyone can go to a parts store and get the 134a and charge their system for a few dollars. And it looks like they do that too! So if you have A/C problems take it to a place that can fix it the first time and stand behind their work. I am very disappointed in their business practices and work ethic.

Tim Owens

Matt Johnson and Ted Belk in the Service Department were very helpful identifying the issues we were having with our Jeep Cherokee. They kept us updated on the repair and made sure our schedules weren't significantly impacted.

Justin McInnis

Gabe was very knowledgeable, helpful, and extremely friendly. He made the process go smoothly and took the extra steps to notify me of any potential issues and took time to answer alllll of my questions. I must say, he’s one of the reasons I’ll continue to get my check ups at this location.

Sandy Baxter

After a return visit for another problem, our Jeep Wrangler is perfect, Matt Johnson is a great fellow to work with. Upfront, honest AND most important .... No BS!

Ariana Martin

My service was completed quickly but customer service was awful. The woman who helped check me in was unpleasant and inflexible. She was evidently displeased when accommodating my requests. If it weren't for the free oil changes I received when I purchased my vehicle I would not be bringing it back.

John Kropp

I have purchased cars at many places, but this was by far my favorite experience. The Sales professional Brian Sexton and the Manager Jimmy went above and beyond to get me in the right vehicle in my budget. I'm so glad I found this place since I'm new to the area, and will be telling everyone about it.

Antoinette Lavern

knowledgeable, fast and friendly . I have been using this dealership for many years. I purchased a new vehicle from them and I couldn't be happier. Just had my first service visit and it was a breeze. Even the buying process was smooth. Tony Kemp and the rest of the sale team are excellent.

Deb Lehn

Very easy to work with. Very accommodating

Frank Rincoe

They were very polite and respectful during during the entire time I spent there.

judy filosa

From the moment I called until I drove onto the premise, I was taken care of, first class by Lois! It can be overwhelming, from past experiences at other dealerships/ repair shops, but everything was explained so I could understand, complimentary shuttle was excellent and they have a wonderful coffee machine in the waiting area! My car was finished exactly at the time they estimated and I couldn’t be happier with the entire experience, thank you Lois and the staff at Rick Hendricks!

Jim Hersman Jr

Katie did great gave Pat a great deal it was a good experience all the way around did not take long and he got all the truck he wanted

Joe Kowalis

Got in promptly even though I was 30 minutes late, the work took about the time committed to and all went well. An excellent service experience; no complaints.

Jonathan Meier

Dealership, Mark in particular, had fantastic service and got me in and out for my service appointment quickly and helpfully. Will be returning for my future services.

Ed Poche

I recently received a letter stating that I was to be provided with a Chrysler certified warranty. However we ( Rick Hendricks ) have been unable to report your vehicle as a certified used vehicle to the manufacturer due to an open recall. In order to correct this we need you to bring your vehicle into our dealership to have the recall repair completed. Please contact us at your earliest convenience to have the recall service scheduled. If we do not hear from you within 60 days we will move forward with the understanding you do not wish to have the Chrysler certified warranty on your vehicle. When I call your service department they tell me they can not schedule or perform the recall service on my vehicle because the parts are on back order. The service writer at the North Charleston service location could not answer my question as to weather or not if the parts on back order were not received if that would cause me to not have a certified warranty on my vehicle. It is no fault of my own. The recall was active when I purchased the vehicle. I was not made aware of it though. Instead I am now giver a 800 number for Chrysler and left to deal with this myself. Thank you very Rick Hendricks Edward Poche

Mike Chapman

If I could give zero stars I would! I called this dealership on Monday September 16th at 6:30pm to check on the availability of a car on their lot. The sales rep said the car was on the lot, and they would have it ready for me to test drive on a Tuesday 9/17/19. I was unable to make it to charleston to the dealership due to a work issue so I called them on a Tuesday 9/17/19 at 11 am to let them know I was unable to make the scheduled test drive. They reassured me that the car was still on the lot and they would have it ready for me on Wednesday 9/18/19 to drive the car. So on a Wednesday morning I wake up to drive from Lexington SC to the dealership in Charleston. When I arrive they inform me that the car was sold Monday afternoon. I then. Asked what time was it sold on Monday and they said early afternoon, which meant before I called. Now this dealership knew the car was gone but still played me to think it was there. When I found out the news that it was sold two days ago and during the two times I called to inquire about the status of the vehicle the dealership decided to lie to me in order to just get me to there location. I had already told them on Monday that the only car I was interested in was the 2012 BMW X5 that I asked about. Needless to say this was the worst experience I have ever had at a dealership in all my years. It will be the First and LAST time I wast my time with Rick Hendricks anything. Again they should get zero stars but I had to give one in order to rate them.

Andy McLeod

Kenny made everything so enjoyable. The whole team was top notch, and I felt like they worked hard to make the experience efficient and stress free.

Robin McDaniel

Was told water leak coming from sunroof. Oddly there were no water marks on headliner when brought in. Covered in water marks when returned? Mechanic stated he cleaned the tracks out. If I didn't replace whole sunroof it would keep happening. Like I said; no water marks, never did recently leak & have been driving in the rain since. Service rep rudely said debit card declined although I knew there was $ in the account. I said I would transfer funds & be right back. As I thought; money in my account. Tah-dah! Card accepted.

Onthe Roadagain

I was on time for my appointment and did not have to wait for an service advisor. Went in for an alignment and have nothing to complain.

Justin Buck

Awesome experience when I traded my Challenger in last week on a 2019 Ram. Travis, our sales rep was very knowledgeable and thorough. I felt like he really went the extra mile to earn our business and he’s followed up several times since we got the truck to make sure everything was good and that we didn’t have any questions. Serena was also awesome to deal with. This was my second time working with her and she was great both times. As far as the truck goes, I’d highly recommend it. Drives very smooth, super comfortable, tons of space, and loaded with tech.

Sonny Park

Fairly smooth visit. Felt like I got a fair deal. Ken, my sales associate, and Chris (manager) worked hard to get me the Jeep I wanted. Joel, financial associate, was excellent. He understood how much I wanted to pay and researched for better rates to get to the monthly payment I can afford. He did what he promised. I was very satisfied with his work. I would highly recommend this place.

Raiford Rustin

Lois , the service writer coordinator, did a fine job on a repair and recall on my 2500 Ram Truck.

Ryan Nino

Rick Hendrick Dodge is the best place to bring your car for service, Chrysler or any make, they courteous, very helpful and will treat you right. I brought my 2018 Mazda 3 in for an oil change and Jennie Ethridge was just the best, she went above and beyond to help me out. She is definitely an asset to the service department and I for one would recommend giving her a raise. Thanks again for the great service and I will bring my car back for the next maintenance service.