Reviews of Richard Kay Superstore (Car Concessionaire)

jaime 1251

We had a good experience buying our 2011 buick enclave here and our 2019 enclave, too. Tim was our salesperson. Easy to work with.

carl Presgraves

Didnt buy a car from them but WOW what a selection. They must have 500+ cars on the lot. It was nice to test drive with no pressure to buy. Bought a different Brand Truck but it was not because of the service or selection at This dealership.

John Folger

Absolutely fantastic. Tim Niedzialkoski got me the best deal on a volt within 500 miles and took care of every request. Also, they did an excellent job following up after the sale to check on my level of satisfaction.

David Lollis

I bought a 2019 Chevy Trax in January of this year, I have taken it back 3 times to get the HVAC system fixed, I also had to take it back to have the radio replaced, I have filled a complaint with GM and I have called the customer service and my call has yet to be returned. I went back to the dealership and asked to trade it in for another vehicle and they wanted a huge down payment, I have found out that they have sold me a vehicle that is a lemon and the lemon law does not mean anything to Richard kay,if I had known I would have known this before I would have definitely went to another dealership, the lemon dose not exist for Richard kay superstore.

Sherry Willis

This was our first time visiting Richard Kay and our experience was great! We ended up purchasing a GMC Sierra and our sales representative, Kent, was extremely knowledgeable and helpful. Everyone we dealt with was very personable and informative. Aaron who helps you get familiar with the vehicle is very patient and enjoyable to work with. Since this purchase we have taken our Buick in for repairs and once again we’re delighted with the professional and helpfulness!

Hugh Foster

very nice anf quick for the service done

Rickey Pitts

If you are buying a car good but dont lease one. The lease company will harrass you. I finally turned my lease in a little early because of the harrassment. Now the lease company is saying i owe them money. So please dont lease a car thru them. The car was in excellent condition, only had 22,000 miles on it. I was actually going to buy the car but they harrassed me so much. I paid my payment in full for 2 years.

Samuel Roberts

I had a wonderful experience purchasing my Sierra SLT August 21st. It was a good experience and the staff is very helpful. Pricing was second to none, that wonderful Labour Day sale was fantastic. My consultant Steve Bolt is very knowledgeable of his craft, easy going "not pushy" and have lots of patience (I could be a bit needy), I viewed many trucks before I agreed on my SLT. In addition to Steve, Aaron was also very helpful showing me all the new technology available in the truck. He made me feel like I had the knowledge to get started using all the gadgets available to me. Service - Cornelius is also very helpful, he goes the extra mile to make sure the customer is satisfied with work performed on your vehicle. The showroom and service areas are very clean and inviting. OH!!! there's even snacks, soft drinks and water available at no cost while you are on the premises. Thanks you guys for being who you are - a good team. Sam

keith vickery

Thanks to Blair and Dana for being honest and handling my concerns both promptly and professionally. I am really enjoying my Vette and the awesome deal I received. I will definitely be back. I would like to add more to my review. This time it’s about service after the sale. Blair contacted me just like he said he would. I took my car in for a minor flaw which they promptly fixed and Ashley gave me a shuttle ride back to my home while they fixed it. This lady should be a professional Uber driver. Ashley kept me laughing and entertained the whole time. Blair even went over to check on my car and called me. I have never had a salesperson do that before. So FIVE STARS to Blair, Dana,and Ashely for making every visit to Richard Kay better than the last.

Shane Hale

This is my third time purchasing a car from Richard Kay. This last time I was getting rid of a 2017 Toyota Tacoma. I looked very hard around but came back and bought a GMC Sierra 2019 ! When you find a good car dealer it is like finding buried Gold ! You will always find a way to come back! If you go there and look to buy a car that is no pressure and this guy feels just like family. Ask for Johnny Grumbles and I will guarantee you the best experience buying a car you will ever have!! Thanks Johnny and team!

Randy Woodson

We’ve spent 30 years in the customer service business. Almost 20 of it was spent working as a service manager for Mercedes and Cadillac stores. And now as local business owners in Anderson, we’ve spent a lot of time being trained to deliver high levels of customer service and we do it well.... and we expect it when we are the customer. All too often, almost routinely, I’m disappointed in the customer service of most businesses today. It almost seems a lost art. I had our new to us 2017 Sierra Denali serviced yesterday at Richard Kay and expectations for the experience were admittedly low.(Sorry) Man was I wrong. They knocked it out of the park from the time I scheduled the appointment(and had to change last minute) to the time I picked up my truck today it couldn’t have gone better if you were teaching a class on how to treat your customer. Nailed it. Thank you... please... for the love of all that’s s good... don’t change! Thanks guys. Everything is perfect on the truck and you guys are a credit to the industry. We’ll be back.

Dexter Cannon

By far my worst customer experience...I've contacted the Service department on occasion and the only thing that is consistent is being turned away. From phone hang ups, to being told an inquired service wouldn't happen that day with no attempt to arrange a future appointment. All I can say is BUSINESS MUST BE GOOD. But fix your service department VS and it probably would be better. And just to clarify; no one has necessarily been rude, but definitely not motivated to service.

Melvin Alexander

I was in need of a car. I had just been hit and knocked off the road by a 18 wheeler. The driver refused to stop. I drove my car straight to Richard Kay Superstore. Once on the yard a sales lady came out and we started talking cars. She was very kind and very friendly. She answered every question I asked. I drove off the yard in a GMC Terrain. It was the car I always wanted. Natalya, the sales lady made it all happen. The payments are right where I wanted them to be. I'll had the car about two weeks now. I am very satisfied with this car, and I love the way it rides and drives. Thanks Natalye for being so professional with me. You made it possible for me to own a 2019 GMC Terrain. Thanks to all the staff at Richard Kay Superstore. Everyone was so friendly and nice.

Linda Clark

Watch them there CROOKS.

Daniel Bernazzoli

Purchased a new vehicle from Richard Kay Superstore on a Friday. Got there at 9 am for a scheduled test drive and left the dealership with my new vehicle just before noon. This was by far the best experience I have had in purchasing a vehicle. Our salesman, Tim, was great. Very helpful and attentive. Tracy, the finance manager, completely changed my opinion of what a finance manager at a car dealership is. She was very helpful and not pushy at any point of the process. Aaron was great at explaining and demonstrating how the technology worked and did so at a great pace. Not only will I recommend the dealership and their staff to my family and friends, but I am looking forward to having my new vehicle serviced there as well!

John Hassey

My wife went to get her oil changed and got quick attention and service. She had an appointment to make a little later and all went well.

Jessica McCurry

Was having the worst week ever. My son got his permit and not 10 mins later driving home another driver ran a stop sign and it ended up totaling my car. I was devastated. But these people were there for me thru my whole car buying process and while my head was swarming with so many things wrong, they helped ease my problems! I went in thinking I would just get a used car and ended up with a 2019 Chevy Cruze with even better payment options!

Luke Christopher

Matt Moore had the perfect truck for me as soon as I pulled in to the lot. I was given a great deal on my trade in and my new truck. I did have some bank problems with my trade in but Matt took care of that too. Great experience and great people. Thanks again for my Big Beautiful Blue Truck.

Rich Neel

Quick, professional service; very nice waiting area.

William Ligon

Service on vehicles are awful ! Can't talk to a human . always sent to voice mail , want return your phone car. The only thing they are good for is selling new cars. I will never take my vehicles back there! They put to much responsibility on there desk clerk who don't know anything about a car. They really give you the run around .

Michelle Martin Dobbins

We recently purchased a new vehicle at Richard Kay and it was our most pleasant car buying experience ever. Their customer service cannot be beat. You don't get that icky feeling like I've experienced at many car dealerships in the past. Their even sent someone who spend an hour going over all the bells and whistles of the vehicle and how they worked. BEST CAR BUYING EXPERIENCE EVER!!!

Gary Buffaloe

Having the tech guy go over details was very helpful

ELH Adventures

Richard Kay normally does a great job with my services. I was disappointed with this visit because they did not reset my fuel filter percentage, not did they print me out a new service record for my oil change. This may not sound like a big deal to some but the lack of attention to detail bothers me. If you are not doing the little stuff, what are you forgetting about the big! Thank you Josh

Gary Hammond

Been coming here since 2015 when I got my new Silverado. Not once have I been disappointed with them for servicing my truck. Now I got a 2019 Silverado and they will be doing my service work again. Thumbs Up!

Jason Kelley

Had a great experience at Richard Kay I would like to thank Alan Davis for all of his help.

Chris Walker

Ken has been very helpful about making sure we are taken care in the service dept. regarding my company truck. We are taking our Camaro in Tuesday for more work as well as my other company truck.

Phillip Partian

Met with a very experienced and patient salesman that took the time to show, price out, and let us drive a number of GMC vehicles which led to us buying a new Acadia.

Stephanie Marcengill

We purchased a GMC Yukon XL from another dealership 3 weeks ago. This car has all the bells and whistles and unfortunately we didn't know how to utilize most of them. I called the dealership where we purchased it and they were not willing to try and help us. After a recommendation I called Richard Kay. I was told quickly that I needed to speak with Aaron, the nerd!

Stephanie Rice

Thanks Mark Cooke great job.

Stephen Roberson

Good job!! I had my Equinox serviced and it is running significantly better. We also terminated our lease on the Buick Encore (end of lease) and that was simple and quick. Overall experience was very positive.

Susan Stiles

The best part of my experience was with Aaron Ananden, the man that taught me all about my car and helped me connect it to my iphone. Funny and patient, I had no difficulty understanding what he was saying.

Shamika Bolden

I love Richard Kay Superstore but they really pissed me off today. I had an appointment for an oil change. My appointment time was 9:10 but I arrived at 8:50 after being checked in I sat in the waiting area for 2 hours. I am still sitting here waiting as I'm writing this review. I will find a more convenient place to have my oil changed from here on out. I stand corrected the guy that checked in did manage to vocally tell me that I checked in at 9 and that I was there for 2 hours. So an hour and 45 minutes! Thank you to Corneilus and the nice lady that was at the counter when I left. You are always super nice and I appreciate it!

Pete N

We bought my wife a new 2018 GMC Terrain Denali from Blair. He went over and above since we wanted something very specific that they did not have in stock. He started by offering us a very fair trade for our 2012, which convinced us to put our trust in him to find what we wanted. Blair found us almost exactly what we wanted and we drove up from McCormick to take delivery. The purchase experience was fantastic with great support from Tracy in finance and Aaron "the tech Nerd". Tracy made the money part easy and smooth and Aaron spent about an hour and a half walking us through all the things the new Denali could do. His offer of "call me first and call anytime" is very much appreciated! What a great experience! We'll be back for service and again to get a 2019 "something" for me!

Wilmer Markley

Tio Moss Is a wonderful salesman he was so helpful . made the purchase of my truck very enjoyable.

Peggy Westhead

Johnny and the whole were awesome when I came in on April 6 to look at a pre owned car. To my surprise I left with brand new Buick Encore. I love love love my Encore aka "Bullet". Thanks Johnny for showing me the Encore.

Eryn Malone

4 years ago I was upside down on a Traverse when I went to Richard Kays and met Alan Davis. He helped me into a Chevy Equinox, which was not entirely what I wanted, but was the best thing to get me out of the situation I was in. Yesterday (4 years later), I walked in and was able to walk away with the car I originally wanted. I am super excited about my new car and could not have had a better experience, than the 2 times I have dealt with Alan and the rest of the team at Kays. Thank you all for all your help and will see you again in the future.

James Head

I had a great experience dealing with Matt Moore and Brandon Greene. The dealership had a used truck I had been searching the internet for which I located on their website. I drove three plus hours to find the Tundra was exactly as advertised and in great shape. We made a deal within minutes. Finished up with Tracy Roberts and headed back home with a 2006 Toyota Tundra. The interaction was like dealing with hometown folks and made for an enjoyable and stress free transaction.

Alisha Campbell

Cornelius really helped us out tremendously. We were so worried our extended warranty would not cover our truck, but he got in there and worked it out. Thank you so much. This has been a wonderful experience.

Linda Tanner

Gary Sellers was great to work with, very patient. As well as Alan and Dana. Very happy with my new XT5

reco Ramsey

Cornelius is the man you want to see he will take care of Any questions or concerns

Sheryl T

James was such a nice individual! He was professional, personable and helpful! Richard Kay gave me a very good trade-in for my existing truck and a great deal for my new truck! James had the new truck clean, gassed up and ready for me as soon as we finalized the sale! Thank you!!!

Rhonda Hanks

We just bought a new Traverse from Richard Kay Chevrolet. They have a great staff, especially Gary Sellers our salesman! We feel like we got a great deal and it was a no pressure sale! I am so glad we went to Richard Kay! It was a great experience!

Pam Boggs

Barrett Cox was great. Would definitely recommend you contact him for your next vehicle.

Sheen T

Alan Davis was such a pleasure to work with. He went above and beyond for me. Great atmosphere and great service!! I highly recommend Richard Kay Superstore.

Larry Jackson

Went to the dealership on Wednesday 9/12/18 just to talk price. I met a sale person (Tio Moss) . We discussed prices and I told him that other dealership had given me prices that were not close to what I wanted. He came back with a price that was reasonable. Within 20 minutes I gave him a check. This is the way to do business. Commend the team on how they take care of customers .Will be back .

Katie Green

To make this a long story short, I purchased my brand new 2017 Silverado at the dealership in Anderson. Within the purchase there was an agreement to take off the new tires off the trade in vehicle to put on the new purchased Silverado as well as it was outsourced to Truck Toyz to put a lift on the new Silverado. This agreement was made at the time of the trade in to avoid any warranties. I stay on top of my oil changes and tire rotations per the sticker that is filled out at the time of service of the miles (I travel 5 miles to work and back, I do not put many miles on due to less travel). Once the service is complete, I am given my keys and off with my day. Not a single tech has ever told me or provided anything wrong with my vehicle on the forms given after the service is done. I have been having issues with my tires rubbing raw on the inside where my tires tilt in and are now uneven as well as my ball joints have completely worn out to the point that Truck Toyz put new ball joints on. I have not been happy with the communication from the techs after each service and will not recommend anyone to purchase a vehicle or get their vehicle serviced.

Jason Trammell

Blair did a great job getting me in the right vehicle. No pushy sales tactics just straight to the point. I highly recommend Richard Kay if you're looking for a new or used car. Very professional from beginning to end. Above and beyond the call of duty.

Cindy L

Man this place blows. They would work on my car wanted to change me over 200 buck for a warranty issue. Took it to the dealership i bought it from no problem fixed right up. Im giving them 1 star cause it wont let me give them any lower. I dont see how they are in business. The service sucks.

Jack Hunt

Over the years I have purchased many new GM cars. By far, this was probably my most pleasant experience in a new car purchase. My salesman, Gary Sellers, was very professional and helpful. Aaron, the man who explained the various features of the vehicle, was very nice and did an excellent job. The lady who handled the paperwork was very efficient and very professional. Overall an outstanding job by all.

Vanessa Mcdowell

Always friendly and helpful..keeps you informed about your car maintenance..thanks Clay and the Crew!

Michael Thacker

Went in for what I thought might be warranty work and was told it was a recall and issue was corrected. Then I asked about another problem I was having and was told I'd have to pay a diagnostic fee but that it would be covered under warranty if I wanted to pay the fee? My warranty contract clearly states. NO DEDUCTIBLE.

Samantha Smith

Always great friendly service!

TurnerBros

Simply an amazing experience my wife and I had at Richard Kay! Our salesman Steve was very helpful and communicated with us every step. The truck we wanted was in a pending deal and the second that deal was not made Steve called us and told us to get there fast. BK was very friendly also. He was very knowledgeable. Our last encounter was James in finance. He was pleasant to talk to and didn’t talk over our heads. He cut up a little with us. He made what has always been stressful for us into a breeze. All three of these guys stayed super late to make a deal with us! They all found a way to get it done. I felt horrible for keeping them over almost a hour after closing but not once did they show it to be a problem. They made me feel like they would stay as long as we needed them to. This was the least stressful buying a car has ever been for us!!! We dealt with two other dealerships the day before and neither made us feel more at home and comfortable as these three guys did. You have an amazing staff!!!! Please keep up the good work and we know The go to place for vehicles now!!!! I couldn’t be happier!

Pamela Williams

Just a simple check-up. No big deal or problems.

Pamela Modica

By far, our most enjoyable and easiest vehicle purchase, ever. We live two hours away, but my husband found his dream truck sitting right there on their lot :-). The conversations back and forth with Alan Davis were professional, friendly, and very informative. He was amazing to work with. By the time we drove up on Monday afternoon, we literally were back on the road to Columbia in that new truck, within an hour. Do yourself a favor and make the drive. Their team gets customer service in a big way!

Justin Sminkey

Went in to order tires and I had a price match with me since i was told that they do price match. Well since I only needed 3 they told me that they only did it for four tires.and that if I talk to the manager he would explain it better and maybe give me the discount for only 3. Well he was on lunch.. but i got the “he should be back any min.” So i told the guy i would wait for a little.. if it was more then 20 min I️ would leave and he could call me and I left my. Number.... no call... should i be surprised... no.

Qizelia Rice

The visit was nothing short of amazing! Micheal Mattison went above and beyond to help my son get in his 1st car inspite of all the obstacles! And the staff was very friendly. Thank you Micheal Mattison for your time a d patience may God continue to bless you and continue to do what you're doing for others!

Brad Smith

If you are looking to purchase a new or used vehicle go see Mark Cook at Richard Kay. Stand up guy who will do whatever he can to make sure you are taken care of. I couldn’t be happier with the Ram 1500 he helped me with. Thanks Mark for all your help!!!!

New Car

Please take your business somewhere else. This dealership will not give fair appraisal for used vehicles and will hassle you into buying a car for more then you can pay. At least that’s the case with KEN. The owner is very nice and polite but the staff is rude and pushy. I do not recommend or I will not go back.

Bruce Bordelon

Salesman was one of the most helpful I have ever had. He exceeded all my expectations in assistance and search for just the vehicle I wanted. I would not hesitate returning next time I shop for a GMC vehicle.

David l

I bought a 2018 GMC Sierra from Johnny who was very helpful, attentive and didn't pressure me to buy. It took a little longer than I expected to get the paperwork done, but in fairness, they had several people in line. They made sure they pointed out the soda, snacks and coffee area while we waited. Aaron was very helpful explaining the features of the truck as well. I think the only slight negative I had was that the clean up guys could have done a better job washing the truck, especially the windows. It wasn't that bad, but I still noticed it. Overall, very satisfied with the truck and Richard Kay.

Amber Simpson

I always go here to make sure my oil change is done right. However, this past time the man who checked me in was very rude. And the price for a diagnostic is outrageous...especially when you're a repeat customer... and the rude man that helped me made sure to let me know that it wouldn't be done today.

Chris Brown

They were very courteous from the time we started looking at a vehicle and the vehicle was explained thoroughly by the salesman. Every question that I had was answered thoroughly and professionally and the total sale of the vehicle was extremely professional courteous and friendly. But he made the purchase of my vehicle very satisfying. My salesman Barrett Cox was very knowledgeable about the vehicle and all programs pertaining to it. The finance personnel were very courteous and helpful during the last phase of the purchase. I highly recommend Richard Kay Superstore before going anywhere else

Chasitee Miller

After going to several car places we were told we needed money down and the truck they wanted to offer us wasn’t that great. We pushed our luck went to Richard Kay and Mark was able to get us in a very nice 2015 Silverado with no money down. He went above to make sure we got out the door with what we wanted.

Matt Fleming

Experience was OK. Nothing special, but did meet expectations. Within a week, I had problem with the only key fob that came with the car. Over the next few day I spoke to my salesman and got mixed messages about how much help I could get. I also felt like I was getting on his nerves. I decided to fix problem without them.

Robyn Martin

Salesman was great and listened to what we were looking for they just didn't have what we needed.

Amanda Spoores

Mike was very professional and provided excellent customer service!

Kim Berry

Excellent Experience ! Johnny was a huge help and very easy to talk to and work with! Recommend asking for Johnny Grumbles!

Patricia J. CRAUS

Very bad service advisors they really try to rip you off they tryed to change me 3'000$ for a 70'$ job but they have a great sales team.

Daniel Youssef

I came in too replace the lights on my ATS sedan. I was assisted by Johnny in the service department. Great attitude, amazing customer service, and a desire to help customers. He got me an amazing deal and even shipped it back to my house himself for my satisfaction!! Amazing young man would highly recommend to ask for Johnny on your next service.

Whitney Sheriff

Great experience working with Johnny to purchase a new car for our family! Aaron was also most helpful in learning all the bells and whistles!

Bonnie Lawrence

Love, love, love our new GMC Sierra Denali! We had the very best topnotch service. They are one of the BESTdealerships I have ever been to.

Charlie Lovelace

Great car buying experience. Salesman (Blair Basham) and computer expert (Aaron) were most helpful! Facility is clean and staffed by friendly people who really wanted us to get the right car for us.

Annette Warrick

Bought a Cadillac SRX with the extended warranty. I called there to get a copy of the extended warranty that I purchased & they do not have a copy of the extended warranty. It shows in the system that I DO have the coverage but they can’t give me a copy of my coverage?? Also, a friend from church bought a NEW Buick & her car wouldn’t crank. They told her to have it towed in. This lady is in her late 70’s, she buys a brand new Buick from you & hasn’t had it 6 months & she is told to have it towed??

Lc Vaughn

My wife and I just moved to Anderson. I am in the U.S. Army and am stationed here for Recruiting duty. I initially came in and ordered Headamps to replace my factory ones on my 2018 Camaro. Set the appointment date to have them installed and dropped my car off on said date. The Service department calls me and tells me the headlamps that were ordered were not compatible so they had to re-install my Factory ones. The service tech broke the harness kit trying to re-install my headlamps so they had to keep my car for an extra day to overnight the part and fix it. I go to pick it up it up this evening and notice that the front bumper was damaged during the service. The left bumper area is caught on the headlamp, causing it to protrude and bend. The manager that I spoke to, Mark(Super nice bald guy), informed me that I would have to bring it back Monday to get it fixed. This is unexceptable and a failure on Richard Kay’s Service department. Only positive takeaway from this was that Mark was really understanding and genuinely wanted to help anyway he could.

julie gilpin

Don't expect them to let you get a third party to evaluate the car! What were they trying to hide? I am in the market for a high end SUV. Made an appointment to test drive a CPO GMC with the understanding that I could take it to my own mechanic for a Pre-purchase inspection. I did this with no problem at all at Park Chevrolet in Charlotte. I was assured I could do this at Smith Chevrolet in Laurens. At Richard Kay, salesman Kent insisted I tell him what I would be willing to pay for the car beforehand. I explained that I couldn't give an answer about what I would pay for the car until I drove the car and had my mechanic look at it. Apparently they like to sell cars to mindless people who will drop over $47,000 without getting a third party to make sure the asking price is legit.

Ron Kolar

Our experience at Richard Kay Superstore was superb my wife Diane said lets just go to the dealership and see what they had in the Cadillac series of vehicles. When we entered we were greeted by Barrett Cox who showed us the used car market and then introduced us to the new Cadillac XT5 that my wife fell in love with. Barrett gave us a test drive and we were convinced this was the vehicle for us. He was super in giving us a cost market review and the dealership benefits for us and after four hours we met the manager and found the vehicle for us. The staff besides Barrett we were introduced to Alan Davis another great person who toured us to the whole dealership and the service department. We met Rickk Mullinax, Mary Jo Spawn and Brittani Williams all great staff. Later we sat with Ms. Dana Bailey who was super in getting us the finance package we needed and maintenance program for our vehicle. Upon picking up our vehicle we then sat with Aaron Anandan another great staff member who took us thru all the super great electronic and computer functions that our vehicle has. He is well versed and helped us thru all the onboard functions for the XT5. We will look forward to the service staff and highly recommend the great Richard Kay Superstore.

Lisa Violette

I purchased a New GMC Terran on Dec. 7th. James was the best salesman I have ever worked with. Honest, Kind and got me to test a car I had never thought of buying. Thank you James for everything. Aaron helped me set up all the fun things in the car and he was wonderful also. I would recommend this Dealership to everyone! You truly have a remarkable group of people.

george harris

Our salesperson, Mike Mattison was top notch. He took his time with us and I never felt rushed or pressured into anything. He covered every area in finding a GMC truck that would meet what I wanted. I have already recommended him to some friends if they are looking for a Vehicle. Also, Aaron was the best at reviewing and explaining all the features on my new GMC. He took his time and was knowledgeable about all the features. He answered all of my questions I had at the time. Aaron also said if I had anymore questions to call him anytime. I was wanting a new truck but I did not want to deal with a car salesperson. I have to say that Mike and Aaron gave me the best experience I have ever had in buying a new vehicle. Once again I will recommend Mike and Aaron to everyone I know. Also, I will recommend Richard Kay Superstore to anyone looking for a vehicle and a positive sales experience. Also good deals too.

Jereme Vendette

Service staff very helpful

Rob Uselton

Ease of in and out deal without any issues or hassles

Diana Stewart

I have chosen to let Richard Kay Superstore service my 2017 Buick Envision after purchasing it there. You have an appointment time so, there is no waiting your turn at the cheap oil change places. They have a comfortable place to wait with refreshments. The service person goes over the items that were checked as part of the visit. Nice staff too.

Martha Rac

Fantastic as usual. Went to buy a new tire realized that I needed an oil change. They did both without having an appointment. Friendly service from the time you walk in and when you leave. I'm good for another 5k miles.

Scott Helton

Recently purchased 2019 Chevy Colorado from here and was served by Nataylie. She was beyond outstanding in every facet; very professional and personable all the same and was able to meet and exceed my expectations beyond measure! Truly want to thank her and Aaron The Nerd 1000x over for their servitude! Recommend Richard Kay to anyone looking for a new vehicle because of the awesome team they have on site!

Arlar Crout

Very good experience. Alan Davis was the sales rep. Very knowledgeable and helpful. Alan left no stone unturned. Alan went above what you expect when purchasing a vehicle. When I purchase again I will buy from Alan. You can't go wrong with Alan.

Da'Quanah Richardson

thx for they key it was only 61.00

Eddie McDonald

Left vehicle overnight for service and noise in rear. Picked up following day. The noise in the rear was identified as "Air ride compressor coming on after first start up" but was described as normal, no problem found at this time. As owner of the vehicle, this is not a normal sound. I'm sure GM would not make cars with this noise that last for only a few minutes then settles down. I believe this part is and has been a problem for a while (maybe worse when starting in cooler temps). Vehicle is at 38,571 miles of the 50,000 mile warranty currently. Everything else completed as requested and in a timely manner.

Alan Smith

Very much a waste of time and not wanting to compete with other dealer's on trade values and the price on comparable cars. They are just in it for profit and not to make friends. Perfect waste of time.

Jennifer Jenkins

This was my first experience purchasing a car from a dealership. I had a lot of reservations but Barrett was a great help with trying to find the perfect vehicle for me! I was impressed with how helpful and accommodating everyone one was at Richard Kay! Will shop there first when I buy again!

Mary Harvill

Natalie was such an understanding and comforting sales representative. We loved our experience at Richard Kay. Our car is the best!

Jeff Robinson

Purchased a new Silverado 1/31/19. Sales team was great. Shout out to BT Burns and Steve Bolt. They were extremely patient and helpful throughout the process. We completed almost everything via text, email, or phone. I showed up the day of the purchase and they had all the paperwork ready to sign and the truck ready to go.

Ann Shipman

Tio Moss Treated me with the most respect. He was so polite. I enjoyed meeting him and talking to him. He is a great sales man. I would recommend him and your company .

Laurie gydesen

Took my car in for a oil change, from the moment I checked in with my advisor, to the moment my tech asked to show me something on my car engine I was treated like a valuable customer. Tim, my tech obviously cares about the cars he works on, took the time while doing the 27 pt check inspection to show me where a critter had tried to build a next in bottom of my car's air filter box, making suggestions for follow up care. I had no idea, I really appreciate him showing me this, I definitely feel like this dealership treats me and my car with the same level of care as when I bought my car there 9 years ago. I brag on Richard Kay/GM constantly to the truck dealer where we bought my Ram a couple years ago--telling them Richard Kay/GM knows how to treat the customer & customers car making customer service a priority. The same can't be said of my truck dealer's service department at all. Richard Kay sets the bar high with their great service experience from start, no matter what service is needed and I can honestly say I haven't found that level of care anywhere. Thank you so much!!

chilehead craig

Checked to see if a car was on the lot before making the drive over and the salesman pulled the typical used car salesman stunts "Two people were looking at that car this morning and one said they were coming back this afternoon!! Better hurry!" Sure they were. Is that why it's been sitting on the lot for a month? Anyway, I ended up with a fair deal. Just wish I didn't have to hear the high pressure garbage every time I step foot on a car lot.

Leah Duckett

I have had the best experience here car shopping. Mike is an amazing person! He is so honest and goes above and beyond to find the car that fits you personally. For 4 days I have went in there and he has shown me cars and he has text me pictures of cars and found things I liked or didnt like, told me how to customize it and understood what was perfect for my family. He is very knowledgeable about each car and each detail and will get you a price that cannot be beat. He really cares about his customers and for them to get a car that fits them. He didnt bug me or harass me. He gave me his cell and said to please ask him any questions. And would respond quickly. I could call him if i needed. He is the best sales rep. I have ever encountered. I am a very impatient person and HATE car shopping and he just made this so easy for me. Thank you Mike for all you have done. You made me feel like family!

Mel brantley

The staff went above and beyond to help us with our new vehicle purchase and gave us the best deal possible. Tim was the best salesman we've ever had the pleasure of doing business with.

Barbara Williford

Has to be the best experience I've ever had buying a car. Absolutely no pressure! Alan (sales person) handled everything very efficiently. Very knowledgeable and easy to work with. Aaron also made sure I was shown all the workings of the technology before I left. Would highly recommend this dealership to everyone looking to buy a new car.

Matthew Youmans

I was in the area for an event and my truck broke down. There was no other place in the area that would work on it but the dealership. They took the extra time out to help me since I was from over 3 hours away to fix my truck. They also found a few other things that needed to be fixed. The staff was very professional and helpful. Also nice and will have them work on my truck again if needed.

Phillip Daniels

Mi wife and I purchased a preowned Silverado 2500 on 11/12/18 Natalye and the rest of the sales start we’re very helpful ,knowledge and professional. We had been looking for a preowned 2500 and visited 3 other dealerships and this was the best experience we had by far-

Danielle Nixon

I would recommend this dealership to anyone. They always take exceptional care of their customers!.

Joseph Ramey

Bought a 2017 Silverado 1500 recently paid cash for it I got Gary Sellers to thank for explaining all the details about the Silverado again, anyone looking for a new or used car I suggest giving Richard Kay a try for the great sales team. Great truck at a good price.

Jane White

Purchased 2018 Silverado today. Very pleased with salesman Johnny. Would not work with anyone else. Definitely 5 stars. Aaron is also great.

Amy Allen

Gary at Richard Kay took great care of us and got us in the car we wanted! The deal was quick and easy! No nonsense negotiations. We felt our offer was reasonable and we told him exactly what we'd be willing to pay & he made it happen! Staff was super friendly and accommodating. Pleasure doing business with y'all!

Hope Parker

Mike Mattison at Richard Kay Superstore was awesome to do business with. We went in knowing what we wanted and he took great care of us. I would highly recommend this dealership. Aaron was also really good going over the technical / nerd stuff. High 5 for both these guys!! PS: The 2019 GMC Sierra is awesome too!!!

Horace Blakley

BT Burns always makes my visit to Richard Kaye special and NatLye Martin helped it to be even better experience for my wife today aswell

Regina Glenn

From the time I arrived, until the closing of the deal, I was treated as if I were a V.I.P. Kudos to Jen, the sales person that took care of me. Although she was new at the dealership, she was calm, cool and collected. If she didn't know the answer, she would search and research until she got it. Say "OKAY." Thanks Richard Kay.

Roger Holmes

My wife Sue and I purchased a 2019 Camaro on July 8th of this year. We are very happy with this purchase. We found the Camaro to be exactly what we needed. Our salesman (Howard Hall) was very knowledgeable of the Camaro and very helpful to us in deciding exactly which vehicle we wanted. Overall we are very satisfied with this experience.

jody tilley

I purchased a truck from Richard kay first off they were very pushy with their financing options they wanted 5000 down and would not tell me the interest rate. I went to my local bank and got the loan no money down and the payments were half of what they wanted so it appears that they were trying to swindle me. On top of that they were supposed to top off the gas tank and clean it up and assured me that all the recalls have been performed. Come to find out they put a half a tank in because there is a problem in the filler neck that they decided to turn their heads to. They did not clean it up and also the truck has two very dangerous recalls that have not been performed. So now it's my inconvenience to get my 1 year old truck up to date instead of that being done before my purchase. So I called the dealership multiple times to try to let them know what happened so maybe they would not do this to someone in the future (maybe a one time event). I never got a call back I finally called and got ahold of their customer care manager and discussed my concerns he said he would check into it and apologized and said he w a s sending me a gas card to fill up the tank that was three weeks ago. In short DO NOT purchase anything from this dealership unless you want to get taken advantage of, lied to,and taken to the cleaners. They would get zero stars if that was a option.

Patrick Morton

This dealership was awesome in courtesy and professionalism. I encourage anyone who visits this dealership to especially ask for Natalye Martin. This salesperson was super patient, very diligent about getting what I want and she worked overtime answering questions and taking calls and messages on numerous occasions. This is the kind of attention and professionalism you absolutely want when you go to a car lot searching for the right vehicle at the right price and received with the right attitude. I encourage everyone to visit and recommends this dealership for all your GMC or Chevrolet needs... Thank you Natalye for your service. You only get one time to make a first impression and yours left me feeling like a 5 Star customer!!!!!!

DanielandMichelle Hemmingsen

BY FAR THE MOST PERSONABLE CAR BUYING EXPERIENCE I HAVE EVER HAD. ALAN WENT ABOVE AND BEYOND TO MAKE THIS MORE THAN A TRANSACTION, TREATED ME LIKE MORE THAN ANOTHER CAR SALE. I WILL NEVER BUY FROM ANYONE ELSE. 150% SATISFIED!!

Katie Engram

Great service! Enjoyed work with Mark Cooke and the rest of the team!

Shelby Litz

Best car buying experience! Super friendly staff! Overall GREAT experience!

Jim Wyatt

The Richard Kay Sales Associates went out of their way to meet our needs

Chad Payne

Had been looking to purchase a vehicle for close to three weeks. Spent a lot of time online comparing vehicle pricing and reviews for an upgrade for our family. Spoke to several dealerships and sales reps throughout this process. By far, the best experience was at Richard Kay. No pressure to buy from Alan or Tio. Although, I purchased a non GM/Buick vehicle from this dealership, the process was seamless. Came in with personal financing; however, they were able to find a lower APR than what I had. Thanks for everything!

Taylor Johnston

I called to ask about a used car they had listed for sale (not a Chevrolet). I spoke with Natalye and asked some questions about the vehicle and she immediately went out to the lot, answered my questions and even sent additional photos of the car. I came to the dealership the next day and Natalye was very knowledgeable about the car even though it wasn't a Chevrolet. I took it for a test drive and decided to buy. The process was super easy (I had only purchased from an individual before this). We were able to negotiate price and feel that I got a very nice, well kept car for the price I paid. I would definitely go to Richard Kay again. Thanks!!

Wayne Grant

Excellent service, helped me big time !!

Mark Lewis

I've had to go to service twice for my oil changes. Both timesI made an appointment to get my oil changed and was told I would get a phone call to remind me of my appointment. Both times that never happened .

Shirley Taylor

I could not be happier with my decision to drive two hours to Richard Kay Chevy to purchase my Traverse! From the time we arrived, Mike Mattison greeted us, and gave 110% to make sure we got the best deal, and the vehicle I wanted. I would highly recommend Mike Mattison and Richard Kay Chevy to anyone wanting to purchase a new or used vehicle. Huge selection and excellent customer service!!!

Lauren Eckard

We went to Richard Kay just to test drive a Buick to see if my Husband liked it- we had no intentions of purchasing it or even getting to the point of discussing numbers. We were greeted by Michael Mattison and he was very friendly, knowledgeable, and did not pressure us to buy at all. We loved the car and after doing some research on KBB and Edmunds the car was priced very fair. We decided to proceed with the purchase, the process wasn't quick but also wasn't too bad. We negotiated a little for our trade-in before speaking with finance. My only issue was that while we were speaking with finance they were already switching our plates and assuming we were going to buy - we hadn't agreed on a number at this point. I understand the sales tactic but didn't really like that. Luckily we agreed on a price and drove home with the Buick that evening. Ovreall we were very pleased with the process and would highly recommend this dealership.

Chris Slawson

We recently bought a Suburban from Jen Denmark here and it was a great experience. She was super helpful and made the whole car buying process super painless. I would highly recommend Richard Kay and Jen Denmark for any of your car buying needs.

Shawn Smith

I dropped my truck off and they were very good at dilling with my needs and very friendly

Kira N

If you are used to a “real” Cadillac Sevice Center, this is not the place, as you will be disappointed! They offer no benefits for scheduling, no personal technician, no loner cars, nothing! Moved here and really miss Tom Kelley Cadillac back in Indiana and their service center but I have no other choice. My next vehicle will probably not be a Cadillac based on my experience. I looked at a new SUV and expressed my concerns over the service I have received and his response was “oh well I know they have some issues.” On a positive note they do have a few very personal and professional individuals on staff but others not so much! It’s the luck of draw on who you get!

Lance Wheat

I called the service department and asked for a quote to replace a steering wheel angle sensor. They refused to give a quote without doing a diagnostic on the vehicle for a cost of $129. After paying the fee and having them tell me it was the part I wanted the quote to replace, they said the repair cost was twice the amount of the two other repair shops I called. I think that is totally unreasonable and if they would have given me the quote I asked for in the first place, I could have saved myself time and money. I gave them 2 stars because they gave me a ride home while I waited for them to get done troubleshooting.

Audrey Bowie

Natalye was beyond helpful when I visited Richard Kay. We worked together to find the perfect car and I'm grateful.

Garland West

Great experience with Robert and Tio. Tio was Very helpful in helping us locate the car we wanted. Love it! Thank you!

Warren Shaw

Gary Sellers did a fantastic job at meeting our needs with our new Buick. Mark Cook made the car buying process go really smooth. Many thanks to both of these great men for their professionalism and personal character. For I and my wife's first time buying a new car, Mark and Gary both made the experience pleasant and informative.

S Duncan

We normally deal with Kevin Whitaker, but decided to give Richard Kay a shot since #1 our normal salesman left Kevin Whitaker #2 Richard Kay had a better advertised price. There were 2 vehicles we wanted to look at. We were promptly greeted by Mike. I told him exactly what I wanted to see & he pulled both vehicles to the front, so we didn’t have to walk all over the lot. This was much appreciated, as I have a bad back. We test drove both vehicles & I selected the one I liked best. He completed the paperwork & turned it in. He kept us updated on the process so we weren’t just sitting there waiting with no clue as to what was happening. A deal was able to be made so we were taken to see Dana in the business office. All and all, I’m very happy with the experience. I did not give 5 stars because I was thrown off by not knowing what my payments/interest rate/finance company was until meeting with Dana. I’ve owned over 40 vehicles in my life and this is the first time I did not have the option to walk away prior to sitting down to “sign the dotted line”. I will revisit this dealership again for another vehicle purchase.

Jerald Burdette

Great experience !!! Kind friendly service...

joeylutfy .

Service got me taken care of. They were very nice about everything. Good service

Sam Bellotte

I really enjoyed my time in the buying process. Everyone was very nice and extremely helpful. I would definitely recommend.

Bobby Taylor

Way over priced

Joseph Harrison

Mike Mattison did a great job helping us buy a new truck at a great price. He had the truck ready for a test drive when I arrived. I was able to finalize the vehicle purchase and was on the road in about an hour.

ShaNi Allman

Everyone we came in contact with was super nice and professional. They made the long process as comfortable as possible. They provided drinks for us and snacks for the children. They listened to every request we had and met each one! They were not pushy at all. I told them what I wanted to see and that is exactly what they showed to me. I can’t speak about those I did not speak to, but based on my personal experience, I would highly recommend this dealership!!!

Rizzo Racing

The entire staff was awesome. Everything went smoothly from start to finish.

kevin shanholtz

Kent was very knowledgeable and helpful during the sale; never felt pressured. The finance dept. quoted me a rate over the phone and in fact beat that rate the next day when I purchased my vehicle. Great experience overall!

maria alexander

My husband and I recieved the absolute best customer service possible. Barrett was very professional and made the car buying process easy and painless. Aaron was also great giving us tons of information about our Buick enclave. I will recommend this place to everyone who is looking to buy a new vehicle .

M Jones

Worst service department ever. Visited last year and my car is still not fixed after a $600+ bill. Cornelius was a joke as a manager. I would never recommend this service department to anyone. What a disappointment.

Katie Hollen

i was very skeptical about going to look at a new car, or getting one and being too far in payments, or someone taking advantage of me for being a younger girl buying a new car, or no honesty. But as soon we pulled in i asked for Barrett, i was told to ask for him, he was friendly, happy, and honest not like those normal "used car salesman," he wasn't pushy on anything let me and my fiance talk, he put his input in but not over whelming. We worked up all numbers i believe chris helped with numbers, went through everything very well, sent us over to ms bailey and it was done, so unpainful. It was a very pleasant experience, easy and couldn't believe it. i will be a forever customer at richard kay

David Standard 320entertainment

It's okay I guess. Took a car there to be checked from our shop. Over $200 later they didn't fix anything.

Broadus King

Johnny did a wonderful job taking care of my family and me and making us feel at home. He make sure the kids had snacks and drinks well as coloring books and crayons. Very laid-back environment. They don’t make you feel in a rush. Answer your questions to the best of their knowledge... Love my new GMC Sierra pick up truck!!!

andrea rametta

I always get the best service I am addressed by name when I walk in the service department That let's me know they value me as a customer. Cornelius always makes sure I know exactly what has been and wants to be sure I am satisfied I have delt with several dealerships over the years and this one is the absolute best from the price I got when I bought the car to the attention I get in the service department. I will never buy a car anywhere else. Thank you. Andrea Rametta

Ann Campbell

Bought a 2017 Buick Envision last Saturday. Mike was a great salesman, not pushy at all. Aaron was very helpful in setting up the car with phone and going over the vehicle. The dealership is clean with great features in the waiting area, drinks and snacks. Had a great experience, they have my business from now on. Good job guys!

Richard S

My wife took her car to get serviced yesterday for some codes on her vehicle. When she got back to work she noticed several dents and damage to her vehicle. It appears the service department does not care about your personal property. On top of that when we called back today (they were closed when she got off) the receptionist was rude and both managers are out until "next week". Do not do business with this dealer. Still no accountability for the issue. Pictures of damage below - bent license plate cover, 2 small dings and 1 big dent. *******Update- my wife called you Ken on Wed- never got a response from your voicemail. We were told you were out of town. I have now called, since your reply said to do so. Now I have to leave a voicemail. So yes I would love to review the video too. This isn’t a baseless claim but it speaks volumes that your business is discounting and not wanting to take accountability or rectify this issue!!!

William McDaniel III

My service advisor, Cornelius Bonner, was excellent. He kept me informed of the progress on my SUV, had the courtesy driver take me home and pick me up. Just a great overall experience. An update on my review of Richard Kay. Last week we bought a new 2019 GMC Acadia from Richard Kay. Our salesman Mike Mattison was awesome. He was very knowledgeable about the Acadia, gave me a great price and even arranged for us to get the SUV for the weekend so we could really check it out. When we decided to buy, Mike had everything ready when I went down to pick up the Acadia. Excellent buying experience. Highly recommend Mike and all the staff at Richard Kay.

Greg Trotter

Very informative and super friendly.

Catherine Whiten

The guys at Richard Kay Chevrolet did an outstanding job with my 1st Cadillac purchase. Mike and Aaron know these vehicles forward and backward and they dont leave out a thing. Never in my life have I had a vehicle salesman and vehicle NERD (lol) go the extra miles these guys did. They treated me so well that my son purchased his XT5 from Mike and Aaron 3 days after I got mine. I recommend Richard Kay Superstore to all my family and friends. I can already tell you that my future vehicles will be purchased here.

Janette Poliandro

Excellent experience! Everyone was so friendly and helpful! Love my new Chevrolet thanks to the staff at Richard Kay Superstore! Highly recommend!

Robin Di Renzi

I love that there was no pressure to buy it NOW and there was no "grand standing"!

Gloria Oglesby

I went into Richard Kay Superstore to get a part for my car. The customer service guy wasn't so nice cause I asked him could he get their service department to get the part separated he told me flat out No. Thanks to Ricky Hamilton he seen me wrestling with it he were so helpful & very nice he took got it apart & put back together. Businesses need more courteous people like Ricky Hamilton! Thanks again Ricky!

katelyn wooten

Gary sellers did an amazing job for my husband and I! He was very helpful and I would recommend him to anyone looking for a new car

Robert Stevens

Great people my favorite dealership in the area.

Calvin Kilpatrick

Had a wonderful experience. I was upset and was done with my 2004 Jaguar X-Type and the elevated prices to keep up maintenance and have it fixed. Had a bad experience with Firestone Complete Auto Care of Columbia, and made the decision to go to Richard Kay Superstore of Anderson and trade it in on a 2012 Buick Lacrosse premium 3 edition. Natalie Martin was very nice and didn't try to sell me on the car. I have always wanted a Buick Lacrosse and this one came with all the bells and whistles. I am so proud of my choice. Nothing but smiles on my face. Thank you Natalye Martin for just being a friend and not a saleswoman. I got into my new ride the same day. Everything went smoothly, and I haven't looked back. Thanks Richard Kay for an awesome deal on an awesome ride.

James McCammon

Last week, (Aug. 5th) I submitted an on-line inquiry, and later purchased a very nice, pre-owned Chevy Silverado LS Z71 from Richard Kay Superstore, in Anderson, SC. My professional salesman, Mark Cooke, whom I had not previously met, was terrific in every detail, including providing a safe, courteous driver, Mr. Buddy Keowin, who picked me up at the Greenville-Spartanburg Airport at 7 p.m., for a ride to the Bleckley Inn. As an out of state purchaser, on Monday, I worked with Mark on the phone and via text to firm up details of this purchase, and within no time, we had the deal nearly completed except for my final payment and dealership documentation. Mark even picked me up at my hotel Tuesday morning, and upon dealership arrival, my Chevy Silverado was recently washed, serviced & ready to go. A "shout out" to the fine service staff, too! Within hours of leaving the Richard Kay Superstore, Mark called my mobile number to make sure my truck was performing safely, and as expected. I'm a commercial banker & experienced "car guy" which probably contributed to making the entire transaction go more smoothly. Mark and I spoke or texted several times on my subsequent 950 mile trip to my home state. I could not have asked for a more efficient and pleasant vehicle purchase experience! I really was treated like I had just purchased the most expensive new vehicle on the lot. Thanks again, Mark! Jim Mc, Tulsa, OK.

cpw4557 .

Store associate RICK was so pleasant to work with. Friendly welcome to our store greeting was the start -- explaining what was going to happen -- reviewing time frame -- offer of refreshments -- opportunity to ask additional questions. Start to finish he treated me like a person, not a number, listened attentively made sure I was HAPPY before leaving

Brian Davis

Alan Davis and the team did a great job in helping me purchase a Chevrolet Suburban for our family. It literally was the easiest car purchase I have ever been involved with from the test drive, financing, and paperwork. I was in the dealer less than an hour total. I would definitely speak with Alan if you are in the market for a car

Aaron Lesiak

I bought a Silverado 1500 this summer from Richard Kay Chevy and I was amazed at the customer service I received. Throughout the sales process, I felt like I was taken care of in every aspect. James Neely and BT were the two associates I worked with and they helped me get the best deal for me. I would definitely recommend seeing these two gentlemen if you are looking to purchase a vehicle. Along with the truck, I received great service that goes beyond a new vehicle.

Fay Bonney

Simple fix although l didn't know this at the time l arrived in the service bay. Justin was the employee that assisted me and was SO HELPFUL AND COURTEOUS! Had me (and my car) out in no time. Thank you Justin.

Amber Barnette

Excellent customer service! We were looking for a certain type of vehicle and Richard Kay Superstore was the only dealership who would help us without running a credit check first. They went above and beyond to help us find the car, to help us find discounts and to help us save money. I will definitely be going back to them when I buy another vehicle!