Reviews of Peacock Hyundai Columbia (Car Concessionaire)

Rob Baker

Very good service. Prompt accurate diagnosis. Servixe dept ordered part, part arrived when promised. Installed in very timely manner. Service writer Ted resolved to my satisfaction slight discrepancy re cost of the part. All in all a very satisfactory experience.

Tina Bowman

When I pick up my car wasn't told what was done staff at as if I was intruding on them. The service person that check me out stated that he thought I wasn't coming cause he usually don't check out anyone after 545. I had to inform him that I called before coming letting them know I was going to be there before 6. Just felt the transaction could of been better.

Annie Hi

Fast service, got the oil change done with no problems, and great staff. They even washed my car for me. I will definitely be returning for my next oil change or any service.

Howard Ffrench

From the service To the lounge for the customers great experience I wish there were snacks for the guest though but they wash my car vacuumed my car are used to be a member of the Honda dealership midlands Honda they charge 150 bucks for that I’m buying a Hyundai next time again

Kayla McCoy

Raleigh carter was great. I wouldn’t recommend anyone else. Very helpful.

jaime rowe

Excellent service! I have Never been treated so well at a dealership! The service team went above and beyond to help me. Bemi was amazing, and they even had Roger drive me to and from work. I can not say thank you enough!

Jean Jacobs

The service at Peacock has always been great, you are informed of what's wrong and you get the opportunity to ok the service before its done. They keep you updated on the process and the waiting area is clean and serviced for customers with snacks and drinks.

Henry Longshore

Dealer had to order part. They had it when they said they would and it was replaced when they said it would be and sense it was under warranty it was at no charge. Everyone was very nice and informative.

Kevin Morgan

Prices are fair, I think. Oil change price is great! The repair to my car was fair, and some things are over priced, such as fuel induction service for $200 when at most places it would be $100, but I guess that’s what you get for going to a dealer. Side note, somehow in the few days my car was there the front windshield got a major crack in it. There is good and bad to this story, the good: service manager was super friendly and apologized immediately, and said we will get it fixed ASAP! At no charge to me no questions asked. The bad: this crack in my windshield happened most likely by a tool being dropped on it, or during their test drive of my car, it was there for 5 days so do not know when it happened. But when it happened, instead of whoever cracked it telling the manager, or for that matter me, I went to pick up my car and found the crack myself and had to point it out to them. Don’t believe they were trying to get away with it, but I do believe whoever cracked it, by accident I am sure, didn’t want to get in trouble so parked the car when it was complete and didn’t tell anyone. End of story, super friendly people and they did take care of me no questions asked. But makes me worry a little bit that my car was damaged while there and instead of fixing it or telling me, nobody knew. One other thing to point out is that I was told “the part will arrive Thursday and they should be able to finish by end of day Thursday.” I understand that things may not always go as planned, but when I called at end of day Thursday to see the status, as nobody had called me, I was told: “the technician assigned to your car doesn’t work on Thursdays, so we haven’t started on your car yet” ... umm, so why did you tell me it would be done most likely on Thursday if it was assigned to a technician who doesn’t work on Thursday's. All I could do was laugh. I think I will give this place another chance, but I must say not the best first impression.

Ashley Hook-Hawkins

I have always had a great experience, every staff customer service is the best an the mechanics do a great job at making sure my car is serviced properly thank you all.

Tyler Faulk

Didn’t get what I wanted for my trade, but that’s the business I guess. Salesman Shawn was awesome and knowledgeable, used car manager Craig really helped out and was nice. Detail department sucks. Everything was fast and no pressure. Go see Shawn and Craig.

John Faden

I was very pleased with my service advisor, Ms. Rachel Crawford, she impressed me as being concerned about my problem. This was my first visit to this dealership, I purchased my 2012 Hyundai Genesis, from Keffer Hyundai in Matthews, NC. But I will return to have my vechicle serviced at Peacock Hyundai, because of the service I received from Ms.Rachel Crawford. Overall service and honesty, GREAT

ashleigh skiff

I love the service department! They are always honest and never try and sell me stuff that I do not need. I am very picky about where I take my car. They have great customer service!

Amanda Goodenough

Went in to get 2 new keys cut and programmed. Ted was awesome. He looked up the VIN on my car and told me that there was a recall that had not been repaired and added it to my work order. When all was said and done I spent about an hour in there

Pamela Sykes

I have been taking my 2013 Hyundai Genesis to this dealership alongside my sons Dodge Ram pickup. In doing the $99 coupon inspection, of course my car needed new tires, front brakes, and a battery. I had purchased a battery 12/2016 that I was lead to believe for appr $230 carried a 3 year warranty. However, I learned from the new Hyundai Peacock service crewman, that the warranty was only 12 months. I don't think I would've paid $230 for a battery to only have warranty coverage for 1 year. Anyway, I was advised that Hyundai Peacock doesn't have to honor Jim Hudson Hyundai's mishaps and that they apologize that I had been misinformed. I knew my brakes were worn, so that wasn't an issue and I had just purchased tires last quarter of 2018 so I still have good tread on them. I think sometimes the computer spits out what should be required servicing for the car. The customer service crew were all knew and I was advised by the representative the Hyundai cleaned house of the former staff. I'm not sure what happened but they can take a few pages of customer service etiquette from the old crew! They were not as friendly nor inviting. I immediately called around and found a H8 battery with 900 cranking lamps for $100 cheaper! The best Hyundai was willing to offer me for the mishap and proration on a new battery was 27%! Anyway, I'm not sure about anyone else's experience with this new management, but I will not be buying my G90 nor continuing my automobile servicing with this particular dealership! I was glad I had a male friend to consult with because it saved me quite a bit of money! If they don't tighten up, they will loose alot of good customer's.

Mark Robnett

A good selection of vehicles, helpful and patient staff, and the best value for a small SUV (Tucson) among the competition. I would recommend this product and this dealership!

Trey Pringle

I had an awesome experience at Peacock last week. My Hyundai needed some unexpected repair work and Jack in the service center got me in and without any problems. He even arranged for me me to have a rental car while they completed the work. He was very professional and called to let me how things were progressing. I used to go to another Hyundai dealer across town but Peacock has earned a new customer!

Agnes Unger

They were so courteous and patient. The nicest dealership I have ever dealt with. I would highly recommend them to anyone needing a car. Jason and Savione were just the best.

James Branch

Excellent experience, they gave me back my zooms

Lauren Danser

I must say I was worried because I needed warranty work on my car....but Hyundai backs their product and peacock was awesome. They were very helpful in a stressful situation and Rachel is the best. I really recommend this service department. Thanks Peacock Hyundai . I will keep coming back.

Lourie Barry

Service people are pretty nice, but my car has less than 11,000 miles and 3 tires have gone bad . The dealer would not stand behind them. (Because although it was a brand new car, the tires were not made by Hyundai). I won't be buying a Hyundai ever again

Alicia Thomas

The service was great and the employees were fantastic! I didn't have an appointment and they were able to squeeze me in and give me valid and accurate information concerning my vehicle. I didn't feel like I was getting smoke blown at me as I usually do when I'm in a service center.

Vickie Johnson

This was a great experience. Brian Luberto was my service advisor. He was very professional and nice. Thanks again for the great experience. Vickie Johnson

Al Whatley

The employees were great but the service department was very backed up. It appears that there needs to be more employees to handle the work there. My car was ready for about 20 minutes before I got to pay and leave, and that was because I went and checked after seeing it sitting outside.

Kaylani Edwards

Roman was hands down the best salesman! He went above and beyond to make sure I left happy! I love my new Hyundai! If you want an excellent deal and professional service GO SEE ROMAN!!

Tyra Fulton

Everyone is so nice and super friendly. They really demonstrate what true professionalism is.

Anne Haefner

What a great group of people❣️ It was comforting to me when my service lead, Rachael, knew the process. She took my keys, took care of my Elantra (which I love), notified me of any other service my vehicle might need in the near future, and also notified me of some recalls my vehicle had. They fully detailed my vehicle when it was finished for free! The other staff were knowledgeable and professional. The service took a little bit longer than I expected but the service I received more than made up for the extra time it took. Thank you Peacock Hyundai service department. I'll definitely be going back.

Cedric Keitt

The visit was fast. I just needed an oil change. Very nice associate. Relaxing atmosphere yp wait on

Alaina

Sales lady was nice... Finance man was awful. Made me feel pressured and uncomfortable trying to help my 18 year old son buy a car. Would never go back.. worst experience of my life.

Matt Hacker

We purchased two new cars from Peacock Hyundai. Shaun Miller who helped us pick out our cars was patient, attentive and creative with finding us exactly what we needed for our family. I would recommend anyone looking for a vehicle to take their time and let anyone at Peacock Hyundai help them make the right choice.

Daphne Culler

Came to Peacock Hyundai to purchase my first car. Louie was awesome. He was very patient with me. He did everything in his powers to get me a great deal. I am so happy I chose peacock Hyundai. If your looking for a great deal go see Louie tell him Daphne sent you.

Donna Mullarkey

Best car buying experience ever. Roman was not pushy, informative and just a super nice guy. The whole dealership treated us like family. We will return for service and our next car purchase.

Tina Selfridge

Louie Roth was a super nice salesman. He is semi-new to car sales. He is studious in trying to obtain vital make/model information. If he doesn't know something he will tell you he'll get back with you and DOES. You can tell Louie wants to put you in the vehicle YOU WANT. Craig, a finance manager, is nice and funny (at times). However, you can tell he is a bit seasoned. In my case, we played that little game where they let you think you are winning so you'll be open to their other suggestions. I prefer a straight forward approach. Just give me a decent price and an honest and fair value on my trade-in. Again, I'm sure their approach works all day everyday just not my style. We did not purchase from Peacock but, it was a VERY close decision. Go check out the Hyundais and speak Louie. I'm sure he'll do everything he can to meet your needs.

Mark Gumola

Very good experience, was able to get the car and deal that I wanted!

Sandie Kratt

A wonderful experience ! Louie our sales person along with the sales manager, were very informative , and clarified may questions I had. Very friendly and easy to work with. I will definitely return in the future and give a Peacock Hyundai my business.

Wanda B

If I could give zero stars I would. I have never had an issue with the service department until now. I had a part of my seat pop and they fixed it before so I called them to see if they would be able to fix it again. I called and spoke to the Service Manager Mr. Sheppard who advised that even though my car was no longer under warranty, they would be happy to fix the part for me (which I greatly appreciated). I called and scheduled an appointment and was told that the part would be there when I arrived on Friday for the repair. I even called Tuesday to make sure that the part was there because I no longer live in Columbia and would be taking time off from work and traveling there to get it fixed. My appointment was at 12 and I got there at 11 just to make sure that they had enough time to fix it. I received a call at 1:45 from Ted in the Service Department stating that Mr. Sheppard ordered the wrong part and that the correct part wouldn’t be here until the following Tuesday. I was upset but I know that mistakes happen and I’m typically understanding but I would’ve appreciated Mr. Sheppard providing me with that information since he was the one who ordered the wrong part. Ted apologized and said that because of the error, they would reimburse me for gas when I came to get my car. I came back to get my car and Ted said that they will give me gas the next time I come up which made me upset because he blatantly lied to me over the phone when he spoke to me 20 minutes prior. Today is Wednesday and I have been calling Mr. Sheppard since I left Peacock Columbia last Friday and still have not heard anything back from him. There is a Hyundai closer to my home and I wanted to know if they could just ship the part to them and cover the labor due to the error and me not wanting to waste another day by driving to Columbia because not only do I work, but I’m in school also so my time is very limited. He has yet to call me or acknowledge my question, and I have never received such HORRIBLE treatment with Peacock Hyundai!!! I’m very disappointed and again, if I could give zero stars instead of one, I would!

Russell Thompson

Sales representative was very good and understood my needs. Finance manager was nice but should have given me the best deal first. The whole process took too long. Five hours.

kathleen gorrell

I want to start by saying that I've had some horrible car buying experiences and this is not one of them. We showed up on a Sunday and they helped us before their doors were even open. I was in and out in less than two hours. They we're friendly and very easy to work with. If you want a good experience go to Peacock and aak for Raleigh.

Allen Hancock

Very fair and reasonable treatment. Roman was excellent and listened to our requests and responded accordingly. He was only interested in what we wanted and not shoving something on us. I would recommend him to any potential car buyer.

Shamar Williams

Great people to take my car to. Fast service, great customer servicr

Bill Hucks

Most of the staff has changed since I was there last, so I don’t have any experience with them. That said, they greeted me courteously and the service was good. The wait time was minimal even though it was reasonably crowded.on a Monday morning.

Mark Mc

Bought 2 cars here within 2 years and I couldn’t get a 250$ refund for a coolant leak on my car that I had chosen to get repaired elsewhere not even 3 days after I bought my car despite the fact I’ve bought 2 cars I had decided to speak Steven Krit the used car manager he lied about a check being cut to me despite the fact he knew my situation and that I was moving spent 39 grand here on 2 cars and couldn’t get a 250$ refund 39 freaking grand and can’t give me 250$ is that how you treat you customers?! Anyways although I would advise buying a new car here I would stay away from the used cars or else you might find yourself in the same situation as I did

Ida Zimmer

We love our 2019 Sonata and had a great experience will Ramon and Paul. They were very pleasant, honest and professional

Too Much

They call them stealerships for a reason...PAY ATTENTION because these people will recommend you “just drive it until the part completely fails so we can replace it under warranty”. How about Hyundai stops manufacturing/selecting the most trash engineered parts available. I guess it’s part of their business model. I mean really it’s an evil genius’s idea...sell terribly made cars then charge ridiculous prices to fix/service them. They’ll openly tell you about the trash parts.

Will and Brandi Owensby

We had a great experience and are very happy with our 2019 Kona. Lots of great tech, features, and a sleek design. Easy to see why this vehicle is at the top of the crossover category. Jessie Wright was our sales associate; he was knowledgeable about the vehicle, easy to talk with, and gave great customer service. I’d recommend anyone looking for a vehicle in the area give this dealership and Jessie a chance to impress you! Everyone in the building was personable and professional and even the price negotiation process was painless.

Chelsea Rouse

Service was amazing as usual!!! Adam was my service advisor! He was amazing as all the other guys are!!! Prices were awesome and they get you in and out! They don’t get the credit they deserve! Every one of those guys back there are awesome!!!

Shynique McDowell

amazing staff! Chris T was so helpful and got me out of the in about 30 mins! I would recommend to anyone.

JAMES OAKLEY

Received notice of safety recall. Called and make appointment. Arrived for appointment at prescribed time but was told that the parts required for my service appointment were not available, they had run out of the parts over the week end. Didn't reschedule for a specific time but was told I would receive a tele call to verify that the parts were available for the following day. Didn't hear anything the rest of that day so I called the following day, mid morning, and was told parts were available and I didn't need an appointment just come in within the hour and I would be worked in. I was also told that a message had been left on my answering machine. After my call I checked for messages and found the service reps number on the caller ID about the same time I was on the phone with my inquiry. I got a ride back home with the shuttle service, which was good. The service went well and I got a call that my car was ready. I understood that the car would be washed and vacuumed but didn't see evidence that that had been done. I would have appreciated a call on the day of my scheduled service to let me know parts were not available; it would have saved me a round trip on my car and my wife's car.

Greg Allcut

Louie Roth Excellent service. Great experience.

《BRELAND 》

PLEASE BE AWARE!!!!beyond shady. they seemed amazing in the beginning showing me paperwork showing 5% apr......but a monthly payment of 576....I knew something was wrong untill I got home and realized it was 22%......5 and 22 are night and day... in addition I asked if there were other cars available and they ignored my request do to me exposing the truth to them. check your loan paperwork. I wish i could give a half a star for the waste of time

Gloria Bryant

Mike Wise @ Peacock Hyundai, great salesman I told him what I wanted, told him where the car was, he was able to get it in 3 days of me telling him about the car I wanted and at a really great price, even better then Fort Mill Hyundai which was going to be more then what I actually paid the car for. Saved me a trip having to go to NC for my car and I have a place to take it to to get serviced without having to go to NC. Very knowledgeable about car and does great follow up. The service department is great, I haven’t had a problem at all.

Judith Hite

The engine in my sonata died. When I finally got it to the dealership they were wonderful. The lady answering the service phone was very nice, answered all my questions and was very prompt when returning calls. Chris my service advisor was the best. Returned calls promptly. My repair was handled under warranty he arranged my rental car and as soon as my car was ready he called. Repairs were made in the time frame I was given and pickup was a breeze. Hope I don't have to go back but if I do I know I will be well taken care of

Jim Scurry

Fast service at very reasonable price. Staff were very courteous & helpful especially Rachael.

Denice Sheehan

Purchased the new Hyundai Kona. Thank you Jason for making this a really good experience for us! Everyone here is very nice and the GM Paul loved our puppy!! Definitely recommend buying a car here!

Doris Keith

I had a 2:30 appointment. It took 30 minutes to get checked in. After waiting more than 2 hours, I went to the service rep and he said he would check on my car. No work had been done on it in the time I had waited. I sat in the waiting room and watched many customers who came in after me leave with their cars! The waiting room was very full when I arrived but I was the last to leave at 6:05. Customers shouldn’t be given appointment times if it doesn’t have any bearing on your car’s place in line. Very frustrating experience !

Molli Collins

Everyone was super friendly and helpful! And my car wash was awesome. I’ll definitely be coming here from now on.

Donnell Palmer

I had the pleasure of working with Louie Roth and it was an amazing experience. He and Paul went above and beyond to consider my preferences and get me in a reliable vehicle. I would recommend anyone to the first class professional service they provided while making me feel comfortable in the car buying experience.

Ian O'Connor

Roman was a great salesman. He was patient to help me find the vehicle I wanted

Bob Waites

Chris is awesome. I’m so glad he stayed with Peacock. He recommended a cabin air filter replacement and wheel alignment, typical up-charges in a service department, but I trust him enough to believe I needed them. The usual service, recall, and tire check with the other items took about an hour- just long enough to begin to be irritated by Golden Girls reruns. How about just some quiet music in the waiting room. We all have cell phones if we want to watch tv

Larry Shirley

I was highly impressed by the thoroughness of the entire staff at Peacock Hyundai. Their knowledge was exceptional, as well. I look forward to receiving the best service for my Elantra in the future.

athenanarvaez Athena16

Louie Roth is the salesman to go to for any deal. Very professional and made us feel like comfortable. High recommended.

David Goodwin

Chris Thompson delivered exceptional service once again. I happened to be there for service on Chris’ first day he started working for Hyundai years ago, and he took care of a long line of customers effectively including me. If it were not for Chris, I would not be a satisfied Peacock customer. Great job, Chris.

Vivian Sumter

He a wonderful experience with the service department.They meet all required expectations in my eyes.Jackson Roberts did a excellent job. Thanks so much for all you do

Tara Byers

The lady at the desk was very nice however the rest of the experience was terrible. The service department did not do some of the things I was charged for (for example it clearly states all fluids were topped off and they were not) and they said I needed work done that I did not. It is very obvious they just want your money and will tell you things to try and freak you out. I happened to go up there for a recall on my car and left my husband at home but he is a mechanic. They saw a single female with a small child and decided to try and scare me with "problems" with my car. Will not be going back.

Alvin Tubman

I decided not to leave a negative review about this dealership, because I have refer over 15 customers to this location in the past 9 months. everyone I send in had a great relationship and experience with their salesperson. I will like to get a call or email from upper management before I take all necessary actions in regards to this matter..great ownership

James Anderson

My salesperson, Earl Reeder was very congenial and credible. He has extensive knowledge of the industry and automotive technology. The fact he chooses to drive a Hyudai was convincing enough for me. I am more than pleased with my vehicle and the service I received at this dealership!

Richard Stansill

I took my vehicle in for warranted repair work almost 2 months ago. Parts needed to be ordered, understandable. No big rush as some surgery was going to be done the next day and my immediate availability would not be for a short time. Forward to 6 weeks later and the expected call to let me know the parts were in had not come. I called and was told the parts had come in but they didn't think I was going to come back in and had possibly disposed of the work request. When the order was finally found, I arranged to bring the vehicle in again. An appointment was made for the following week on a Tuesday. The gentleman with whom the arrangements had been made assured me that the car would be ready that day. I called 3 times that day and no returned call. Finally told they had the wrong part. Was able to get the vehicle back on Thursday evening. All in all an extremely dismal experience!

Tracy H

I will re-vist this location. Upon arriving to look at cars. No one came out to offered any assistance, In what I could possibly be interested in purchasing. I guess no one wanted to make a sell their.. I could clearly see them through the glass windows. I just left and viewing their inventory.

Julie Toth

This rating is for Jason Milton he is a very professional salesman. He is upbeat and very friendly. I was there very late and he took the time to go through the features of my new car with me. I appreciated everything he did and he did get me into the car I wanted, I love it. Although I felt pressure from another associate who was unprofessional, Jason was terrific. I would recommend Peacock Hyundai and ask for Jason.

Jeremy Martin

After working with someone online, I was told they had multiple vehicles in the make, model, and color I was interested in. When I arrived they had none. The lied just to get me in the door! After test driving a vehicle, they took forever to communicate with me. They kept my car keys after appraising my vehicle so I could not leave. After demanding my keys back and asking them to email me numbers on the vehicle I never received any information from them. I also gave them a coupon for a $50 gift card for test driving a vehicle, and they never honored that either.

Wanda Allison

I requested an oil change and it was completed. I forgot to mention the warning light on my dash board. It would have seemed reasonable to think that when either the service tech or the service manager, while driving my car, would have noticed the light and investigated. Otherwise service was fine.

Lakshman Siruvolu

Good and fast service. Great staff. Had a good response.

Cole Cash

The people are friendly and have a true willingness to make sure you receive what you want and not what they want to give you. I shall be purchasing a vehicle used from them today I shall update this post months from now.

Brad Dulin

Rachel was super friendly and helpful. I dropped off my car quickly and they were done well before expected. Great job!

Frank Hamrick, Jr.

Absolutely terrible service. I bring my car in on time for a recall. It takes 2 hours. I can live with that but when I get in my car to leave, the interior lights won’t turn off. I notify the dealership that afternoon and schedule an appointment to have it fixed. I had NEVER had this issue until after the service at the dealership. I return to have it repaired. Wait 2.5 hours only to be told it will cost me $250. It’s hard for me to believe anyone can offer service this poor. I would NEVER recommend this dealership. One bright spot was the employee who helped me. She was an absolute professional.

Katalac .

I just leased another Hyundai Tucson from Peacock. If you want to be treated like someone really cares about your being satisfied not only with your vehicle, but also with your buying/leasing experience I have a great piece of advice for you. MAKE SURE YOU ASK FOR JERRELL GIBSON!! He made my car buying experience go smoothly and effortlessly. He is friendly, professional, and took his time to show me the basics of the equipment and "bells and whistles" before I drove off the lot. He worked with the sales manager to get my payments affordable for me so I have to thank him also. Everyone there was great.

Richard Lussier

It took four visits to get two tires and a rim changed. At one point, they made me wait two hours to tell me that the rim had not come in. I am not satisfied with the work. The steering still pulls from side; driving is always two-handed at speeds over 45. Sometimes the front end shimmies. I had asked for the wheels to be balanced, but I don’t know if they were. Can’t believe that Hyundai thinks that this is comfortable driving. I am always conscious of the steering and how it tugs this way and that, especially on straight, smooth roads. Takes curves well, has pep, and is otherwise a smooth ride. Too bad the steering sucks and after almost $825 in total repairs you still can’t make it steer the car smoothly and straight. Also unhappy with customer service. No return calls. Always have to dial and redial. Was not informed when the rim came in; I had to call. Also, the incredibly long waits! Just for wheels! Why over two hours for each of four visits? I feel like I live there! Peacock: you’re no Jim Hudson!

timothy paige

The sales associate was great. Explained everything thoroughly. My disappointment was that my first stop once I got in the vehicle was the gas station around the corner (less than a mile away). Don't think someone have to put gas in a vehicle that he/she just purchased. This is the first.

Leon Howard

Very friendly and helpful. Answered all our questions and kept us posted on our vehicle repairs. Highly recommend and Chris Thompson thank you.

choo choo racer

Great place to do business and compete confidence in their abilities to take care of our car. Thanks to Chris Thompson for the quick handling of get our car in and out so fast,Great service manager! He’s always taken care of our Azera! Thank y’all at Peacock Hyundai!

Jim Crews

Clean and not too cramped lot. Looking at used cars on their lot. Friendly, low pressure sales staff. Pricing is fair. I hope to be able to do business with them.

Brent Downing

Service department did a great job. Thanks so much!

Karen Niemann

Waited 2 1/2 hours for an oil change and tire rotation in a crowded waiting area. The repeative questions asked for additional services is annoying and over priced. Did receive friendly service.

Taniquia Langley

Chris always gives me a GREAT experience, I live on the Northeast side but I’ll drive to Greyson’s just to schedule an appt with him!! Thanks Chris for always being so welcoming!

Howard Stephens

Great customer service and salesman. I will return.

Nettie Hammond

I wish you had a vending machine. I was there almost 3 hours. I asked the gentlemen that registered my car in if there was anywhere close by that I could get something to eat. He said a Waffle house and he would be glad to have someone take me and pick me up. I loved the coffee machine. 1st class.

Captain Tortuga

Great turn arround time. Great communication from Scott there in the service department. Warranty work was painless and hassle free. One signature at pickup and I was out the door. Great job guys. Feels good to know you stand behind your product!

Gerry Schein

Peacock team provided all one could expect from a dealer and I am very pleased! Salesperson Laurie Reed is knowledgeable and anxious to please. The entire experience was pleasant and easy!

Latasha Wannamaker

My experience with Peacock Hyundai Columbia was OUTSTANDING and FAST!!! Roman Chester was patient,professional,kind, and a great LISTENER. He got me in my DREAM truck and met all the requirements that I requested. I would definitely refer anyone to Roman Chester @ Peacock Hyundai Columbia!!! He is the BEST!!! Thank you Peacock Hyundai Columbia!!!! YOU ALL ROCK!!!!!!!!!!!!!!!!!!!

LaTasha Stroud

Good service but too much of a wait for your car to get serviced on

Rodney Zimmerman

Very friendly but full of lies. Needed a new engine and received the run around so much, almost bought a new vehicle just for Hyundai to tell us the car was being fixed. Got rhe vehicle back after sitting for almost 2 and a half months, only for the check engine light to be on, was told not to worry and it was cleared but came back on the very next day. Run arounds is what to expect. Be safe and smart folks!

Melissa Nuovo

Ted has SUPERB customer service skills... was SO kind and helpful!!!

Emeka .

The service advisors were very courteous. They kept to my appointment time, and the repairs were completed in a timely manner. They didn't try to sell me any unnecessary service either. Oh by the way, the service waiting area, although small, was very clean and comfortable. It helps that they have a great coffee selection too

Malcolm Graham

One of the main reason I continue to come back to Peacock Hyundai is Brian Lumberto (service advisor). I have called Brian for many years and he always is there to help me out. He advises me on particular issues as well as over all maintenance to my vehicle. He's never pushy or moody. Always positive and helpful. I have seen him work with others in the same manner. I appreciate all he does to assist me. Please know he is a valuable asset to your team. Thanks Malcolm Graham

Michael Alexander

***my experience is with the service center*** My car had an issue that was very uncommon. I was able to call in and schedule an appointment with ease. The repairs come out to be very expensive, luckily the warranty covered all of it. The staff was very friendly, very professional, and efficient! Ted was amazing to work with and he hilarious! Only complaint (which isn’t any fault of the employees) was that whenever you call and try to get a hold of the service department either you’d get rerouted to someone’s voicemail or no one answers at all.

Kevin Morrow

Needed to get rid of a Honda CR-V and get something of higher quality. Everyone at Peacock Hyundai Columbia was super nice, friendly, professional, and knowledgeable. My sales advisor, Shaun Miller, was exceptionally personable. He was very thorough with his explanations of features. I appreciated his love of all things Star Wars, even though I'm from the Star Trek universe. Lol. And I truly believe he did his best to get me the best deal possible, given my circumstances. I purchased a 2019 Hyundai Santa Fe Limited 2.0T, and so far after only a couple days, I'm really enjoying this vehicle. Night and day difference between it and the CR-V. The quality and attention to detail by Hyundai is quite evident. I would definitely recommend Peacock Hyundai Columbia and Shaun to my friends and family for their next vehicle purchase. It was truly a great car buying experience.

Akiko J. Wilson

The courteous staff and timely service made all the difference. Mr. Thompson was very informative. Not only did he take the time to advise me of a service issue pertaining to my model vehicle, he also made sure his team took care of it. Couldn’t ask for a greater out of town experience.

TTV_Cl0u7

We worked with Jerrell Gibson and Matthew Dunlap to try and find a car that was suitable for our family. They were extremely attentive, helpful, and patient with us and not once did we feel pressured or uncomfortable in any way. It was very evident that they were customer focused as opposed to sales focused. High level of integrity and I would highly recommend either one of these 2 gentlemen to help you find a vehicle that meet your needs. .. Dan

Charles Steen

Great experience while shopping for a new car for my daughter. The team at Peacock was very patient, professional and courteous while she was trying decide between makes and models. She decided on the Sonata Sport after a long day. Although we started looking at the Kia, we were sold on the team at Peacock. Hats off to Nidrevis Taylor, Louise and Paul who were the deciding factors to make our purchase at Peacock. This guys were fantastic to deal with. They earned our business with spectacular service working hard to make the deal work. We will be using them again for our next vehicle! Thank you guys.

Gail Ghelardini

Service appointment was on time and completed quickly and competently. Service personnel pleasant. Would use again. Gail G

Allah Gary

I went in for my first oil change on a Wednesday afternoon in June of 2019. When I pulled up to the service department the glass door was door but a service rep was behind the desk. He took about 2 minutes to open the lift door. The oil change took 1 hour and 50 mins. I don’t want to be accused of exaggerating so I’m tried to be as exact as possible. They found that my car had 2 recalls which was scheduled for repair when the part comes in the following Saturday. I did not know my car had recalls. That was the slowest oil change ever. There were at least 5 other customers who arrived just before m me or shortly after and they all received the same slow service. I appreciate the car wash inside and out. I appreciate the free oil change but I am highly discouraged from returning for another free ($30 at Speedy Lube) two hour oil change.

M Griggs

Only came for an alignment and oil change, it took 2 hours when I was told it would only take 30 min tops, every time I’ve come in it has taken 2+ hours to do simple tasks, although staff was friendly, I would recommend not making any plans and waiting.

Debra Jacobs

Appointment was made easy. Fast and efficient service. Mr. Christopher Thompson was the service representative on probably one of their busiest days of the season, he even sat down for a little small talk, very personable. He made sure I was ready for the road. Everyone working the day before Thanksgiving was also equally nice and welcoming. Awesome service.

Phil Roof

Great service by service rep Rachel. Great Service Manager with a positive attitude, for customers as well as employees.

Meme Gee

Louie is the best, felt like I was talking to family or a long time friend. So thankful for the great conversation, and his diligence in getting me in the vehicle of my choice. I have already recommended him to family and will continue to send others who are interested.

JaVaris Crim

Wonderful service, scheduled an appointment online for a recall and they had me in and out within an hour.

Penny Benton

Service was done promptly and efficiently. Great customer service experience!

Danielle Hughes

Went in for two recalls on my vehicle. With an oil change being needed and very competitive price wise, I opted for that to be done as well. I prepared for a long stay but was very surprised to be done with an hour and a half! Very nice gentleman, great waiting area. I will absolutely be bringing my vehicle back for any other recalls!

Creg Nash

We were visiting from out of town and had our brakes seize while driving through the mountains. Peacock Hyundai service was able to get us in right away to perform disc and pad replacement. We were highly satisfied with the speed of the service and the quality of work!

Juliette Boulware

Love the waiting area; clean stocked up with some great snacks, water and coffee. The service team was so nice.

Michelle Nunn

The staff at Peacock Hyundai is wonderful, attentive, and willing to go above and beyond to make their customer happy! I’m glad I chose to go there and work with their staff.

Sandra McCrea

Rachel took very good care of me. She kept me updated by calling me several times to inform me what all was going with my car. AAA towed it there at the dealership yesterday and l got my car back today. Yesssszzzz. I would HIGHLY recommend them to any and everybody. All of the staff treat me with kindness and very professional everytime l get service there. Good people. Good business.

J B

Whoops I dropped my car off for a repair that I was told should take a day maybe two and didn’t see my car for 5 days because the techs didn’t know I had dropped it off. Manager did right by me with a loaner when I brought it to their attention but I think I’ll shop around for my next repair

Courtney Michael

Exceptional customer service! There is a Hyundai dealership where I live but they told me the car I wanted was not available anywhere. I made an impromptu decision to search Hyundai in Columbia even though it would be 100 miles away. I just figured I’d ask just to ask. Immediately after the live chat, I was contacted by a representative and they told me they could get the car I wanted. This dealership went above and beyond locating a unique car for me. My family and I are so grateful for their professionalism, their excellent customer service, and their friendless. I spent over a week trying to deal with a local dealership that kept insisting the car I wanted wasn’t available anywhere yet within 3 days Peacock Hyundai had already located the car, picked up the car, and completed all the paperwork. My family and I are so thankful. Peacock Hyundai, we appreciate your professionalism and we will be driving the 100 miles from Charleston to come for all our future car purchases!

Larry Thorne Jr

My wife had to get her car service due to an engine recall and Mr.Setzer aka Mr. Ted made sure she had a nice rental as she awaited for her car to be fix. Mr.Ted kept us updated on the situation and was always a pleasant voice to here. When we got our car back it was fully detailed washed and cleaned. We were very impressed with Mr. Ted and the staff there. Thank you for ensuring that the car my wife drives is safe thank you

Robert Fallin

I love peacock Hyundai you have good people that work there and take very good care.. keep up the good work thank you very much

Andrea Scott-Jackson

I’ve been coming here for almost 10 years, but yesterday was a different experience. The customer service was not what I’m used to. I dropped my car off at 7:30 am and had to call a few times to get in update. I finally got in contact with my rep at 1:30 pm.

Tanya Styles

Rachel went above and beyond to to request for me to get my car door handle fixed. I was a few miles over my warranty. She notified me when the part came in and scheduled my appointment. I appreciate her for going the extra step to help me. I had been in several times prior but no satisfaction was gotten. Thank you Rachel.

Raymond White

Good experience. Chris who assisted me was very helpful and explained everything clearly to me to what was being done to my Santa Fe. No problems.

Todd Whalon

Clifton was very down to earth and easy to talk with. He was very attentive to what I needed in a vehicle and a loan. Great experience!

Morgan Lambert

My experience was very welcoming. I bought my first car and I’m in love with it. Jason, Cameron, and couple of other that helped with this process were very helpful and I totally recommend their services. Thanks again!!

monica hook

Came in just looking to trade my car for a used model. Came home with a brand new Hyundai Elantra! My salesman Louie was wonderful was a pleasure shopping for a new vehicle.

kaylaa53 .

Amazing customer service. Mikeya was a great help and very kind, patient, and informative. The process of purchasing my first car was very smooth and easy. Scott and Deirdre were also very nice and helpful. The service center was also very helpful and fixed a few a little things on my car free of charge. I'll be referring all my friends to this dealership

Myles Hacking

I had a great experience leasing my G70. Jerrell was easily the best salesman I have worked with to date. There was no pressure what so ever just gave me the information I wanted and worked with me to see if we could make a deal. High recommend you stop by and see him if you are in the market!

Aisha Walker

Awesome guys! Definitely would recommend them for you to get your next Hyundai!

Rachel Reeves

3 STRIKES AND YOUR OUT... doesn’t just apply to baseball. Ever since Jim Hudson Hyundai was sold over to Peacock of Columbia I have gotten horrific service. The service department NEVER answers their calls. You have to call sales for an answer then they shame you for calling sales, not service... they say they will try to reach service. If you’re lucky, you will get a call back, but don’t hold your breathe. First oil change since becoming Peacock of Columbia, they stripped my oil plug. They tried to blame it on me and then the age of the plug. Upon research and talking to other mechanics, I had enough facts to continue to argue this was on them not me. Finally after multiple attempts of playing nice and then having to get ugly with them and getting a male on the line, they admitted it was their fault and fixed it. Second time, I got my oil changed and waited. During my wait a sales member decided to walk around the room and pass out business cards. It just absolutely rubbed me wrong. Here I am giving your company business, but it isn’t good enough so he felt the need to come and ask people to buy a new car from him. Once paying, I received a laundry list of things that was wrong with my visit. Third time, (after doing no work to my vehicle in between), my car was awesome, nothing wrong with it. Just some maintenance things since it was nearing 100,000 miles. So they couldn’t even keep their lies straight. However, less than 130 miles and one week later, my check engine light cuts on and my car immediately stops driving. Back to my they never answer the phone rant. I called so many times just for some line of communication. But no answer. Again called sales and they attempted to get me to service. I get it my car won’t be fixed in a day and that’s fine, but I just wanted some line of communication since this is my only form of transportation. Just a “hey we are working on it” or “hey we know it is the end of the day we are still looking into it and will resume first-thing in the morning.” I cannot even get them to tell me anything. I finally went up there with a male mechanic friend since no one could give me the respect to call me back. They were not even looking at my vehicle. They said nothing was wrong with it and it was driving fine now. After no answers, and multiple excuses later, they finally said ma’am do you want to leave it here for us to look further into it (which they weren’t even looking at it in the first place) or drive it home. I said I’m stuck in a rock in a hard place here. Risk driving and getting stuck on the side of the road or leave it here where someone won’t look at it or even answer my calls. I decided to drive it home and I will NEVER EVER be going back there again. I am beyond frustrated. I feel so taken advantage of. I would NEVER recommend this place to anyone, especially a female because in your eyes the service department thinks you are an idiot. If you want good customer service, and communication, better find you another service department. I really hate to post this, but I do not want anyone to feel the way I am feeling right now.

Rahman Ruston

I would recommend my friends to go there!

Jackie Shumpert

George Dia was amazing sales guy! Highly recommend him and this dealership.

Sierra Bro

If you are thinking about buying a Hyundai I highly recommend going to this one and asking to work Ronnie and only Ronnie. He was kind, respectful, understanding and knowledgeable. Not someone who you’d think you’d encounter at a car dealership, but someone who you’d want to encounter! This 5 stars goes to Ronnie and his sales manager, as for their finance manager Dan Niblick id give him negative stars. He was your typical car dealership nightmare, thankfully for anyone who plans to go there he is no longer with them.

Katherine Massengill

Service staff were helpful and professional. Made sure to go over the price of the work with me before starting. I’ve always had good experiences with Hyundai.

Brad Harkey

Very very Satisfied with my experience at Peacock Hyundai! I drove from Augusta, GA to this dealership in Columbia, SC to buy my wife’s car because of their willingness to work with me!

Muy Papi

Waited in the parking lot for 25 mins...was only acknowledged when we got into our vehicle to leave. So much for customer service. If I could give zero stars I would.

OnAWhim Life, Lessons And Fixes

The just did a fantastic job on my recall,they were quick check who car over insuring nothing else. Treat Joy like a queen she is.. We will always recommend.

Tanyi Young

I had a wonderful visit customer service was great that’s why I enjoy visiting Hyundai for my service

Jessica

Overall, I like my new 2019 Hyundai Accent and I am happy with my choice to buy a new car. I had done some research prior to arriving at Peacock and found a car with a good price that I really liked so I arranged to come into the store. The car I wanted was actually at another Peacock Hyundai location near Hilton Head but I was adamant about having that car and they made it happen for me. My sales agent was Louie Roth and he was fantastic. He explained all the safety features of the car, which I appreciated. I also got more value for my trade than I expected. They put me temporarily in the car I test drove and arranged to have my new Accent driven up to Columbia from Hilton Head the next business day. Once my car made it to Columbia, it was detailed and I was notified it was at the dealership. I arranged to come later in the evening to switch into my new car. This was a smooth process and I have no complaints other than the fact that I was left with 1/4 tank of gas. Most dealerships sell cars with a full tank of gas. For me, if I had the choice, I’d rather have the gas than a detailed car. Maybe this was oversight on their part but it’s worth mentioning. If I had to do it over again, I would!!

Janel Mitnaul

Seen on time, very personable service advisor, did not wait long at all. Love that my car was clean in and out!

Darren Pomplun

A+ friendly and knowledgeable staff. Great experience. Do it

Harold Dowda

Staff was polite. Facility was clean. Had to be driven from the dealership and then picked up. Drivers knew where they going and arrived on time. Took the car in for routine maintenance and to have what I thought was a simple repair. Was told the repair was far more complicated and would require ordering a part. Part ordered on Tuesday and I was notified Friday mid day that it had arrived. Returned to dealership for installation. When completed I was told that there was nothing seriously wrong and only the repair I believed was needed to begin with was required. I wasted a day because or a sloppy diagnosis and had to curtail weekend travel plans.

Daniel Metcalf

My Sonata engine went out while driving through SC on the way to Charleston. Peacock Hyundais service manager took care of us and provided a rental while they worked to install the recalled engine. They were slavery courteous and unlike a lot of dealerships, they were upfront and honest about our situation.

Tseganesh Menore

Louie Roth was one of the best Client Advisors I have ever met. I went to four different dealerships over the weekend and this was by far the best client advisor. He was patient, had a lot of information about all the cars, he even went out of his way to stay after hours to help close the deal Would definitely recommend Louie for the best customer experience hands down.

Monica Cockfield

I think I overworked Shaun but he was great, friendly salesmen. Definitely made me feel comfortable. If you’re looking for a new vehicle this is your place!!!

Jane Perry

Peacock (Rachel and Paul) were extremely professional when my engine light came on late one afternoon. They identified the problem, found a rental car, and enabled me to pick up my grand children without a hitch. I cannot express how pleased I am with their service!

Velma Mcloud

Christopher Thomps was a good salesman. He tried helping with discounts to help with my bill. But some of the items I need at Peacock costs to much. So I will be looking around for cheaper costs.

Tonine Gelardi

I bought a Santa Fe yesterday and had a great experience. Thank you Shaun! Shaun was straightforward, efficient, friendly. I really appreciate the NO song and dance (no B.S., evasion, hours of pomposity to wear me down). His communication was thoughtfully designed to inform me rather than sell me. Helpful staff for all the paperwork also. Most pleasant car buying experience I have ever had!

tywanna hair

Jessie wright was very helpful even though I didn't a vehicle

Richard Martin

Had a great experience with Louie Roth and the sales team. No pressure and listened to what I wanted. Very attentive.

Lee Goss

Great experience best experience ive ever had buying a car

Antel Seay

If I could give them zero stars I would. All I needed was a routine oil change. I thought everything was fine. A week later my engine, and oil light came on, and I saw that oil was leaking everywhere. The car had to be towed to another Hyundai dealership because I moved. The mechanic said that the drain plug was missing, and that my car basically had no more oil. If I would’ve have continued to drive the car the engine would’ve have locked up on me. The dealership sells good cars, but I will not go back for any maintenance that needs to be done.

Marcella Nesbitt

Ortez Ross, Robert Shealey, and Deidre Brown are great and they do their best to ensure that I got quality and the best of everything. They worked well with me on my new care purchase. The General Manager, Paul Cobb, is a liar. He looked me in the face and said that the extra keys to my car were lost and that he could not give it to me later. He said that a bag of keys were lost to 100s of cars on the lot. What a sorry excuse for a lie. I have bought numerous new cars and NEVER have I left with 1 key. What dealership loses all the keys to the inventory of cars? Also, I asked about a complimentary oil change. That was considered during the purchase and the end, that was recanted. IF you choose to buy a car there, please get EVERYTHING in writing because you will be left with many empty promises. I hope the Hyundai holds up.

Danielle

This dealerships communication was awful and we wasted a lot of time and gas. First the salesman that we were working with either quit or was let go and no one reached out to his customers, then there was an appointment set with a manager who was apparently off for the day and the information requested from the dealership was not what was needed. Something we didn’t find out until driving back to that side of town. I used this dealership because my sister had a good experience. However, I’d recommend Galeana 2 doors down! They were up front, professional and able to help me without wasting time! Everything was upfront just as requested!

Leo Costa

Find Shawn, tell him what you want, be firm and they will take good care of you. They are very polite, helpful, have some solid cars. Their snacks are on point and oh.. They are very patient and professional. I knew all about the car I wanted, but Shawn Miller is awesome, he knows these cars inside and out.

Web Master

Purchasing our new Hyundai Palisade at Peacock Hyundai in Columbia was actually a pleasant experience. Shaun Miller and Jerrell Gibson were very professional and personable. I will recommend Peacock to anyone in the market for a new vehicle and will probably consider them my Dealer of Choice. I will be returning for my first vehicle maintenance when the time comes and if the Service Department is as professional and welcoming, I will continue to drive the extra miles to Columbia for my service needs. Two Thumbs Up!

Kara Collins

In regards to Edward who assisted me with my car today and yesterday he was extremely helpful, and super nice. I am giving a 5 star for Edward’s service, and complete follow through with all my concerns from beginning to end. I would like to address a separate issue and if needed give a separate review on Hyundai/Peacock as a whole if they can’t fix my paint on my car fairly. Edward did advise that they were sending a claim to Hyundai, the manufacturer, to see if they would agree to pay for the chipping paint. I however have not been assured or guaranteed they will. As I am sure you can imagine, My concern is this... if the seatbelts are faulty, steering, and ANY item in/on-the car is faulty the item is recalled. I assume because this is not deadly or can’t kill someone there is no real concern for the consumer so why would anyone eat this cost right?? No matter what, the paint on these cars are faulty and they chip!!!!!! When I bought this car my paint was fine. I didn’t have an accident or hit something, nothing landed on my car, I haven’t used products either to cause any of the sorts. Instead, Hyundai chose to go with a sealant paint (which is not normally used) I am sure to save money, which is pure junk!!! Tons and tons and tons of other people have also experienced this same issue but who cares right??? It’s just our vehicle that we pay HUNDREDS of dollars for a MONTH and a CONTRACT we signed with a company that the car we are purchasing is exactly as it is, and everything in it is quality products and is not then it should be recalled like everything else. I’m sorry but some cars that are 12 years old still have never had the paint chip or rust, but a 4 year old car does? A car that has 37 thousand miles is peeling and the paint is coming off??? This is not acceptable and Peacock needs to pay for it!!! I will not pay to have the paint on my car fixed in anyway shape or form when it is still literally like new. I have the the care package so my car has always come to the dealership for all work ever done on the car. I have had a total of three cars with Hyundai, and referred most people who see my car to the dealership to also get one. My preference has always been the Sonata, and I have always had one. My first was the 2012, then 2014, now a 2015. I have stayed with the 2015 without making adjustments or getting a newer model because I really do love this one a lot more then any of the other ones I have had prior until now. Now I hate driving it and paying that monthly bill for a car that clearly has faulty paint on it. Most people would have 40-50 thousand miles on their car by now.. but I don’t.: I do however have chipping paint so I guess regardless how good I take care of it by the time it’s paid off all my paint will be removed.

Tony Kuria

Louie at Peacock Hyundai was great. He helped us through the entire process. Knew literally all the information about all the cars we asked about and was very patient with all the questions we had Definitely one of the best Client advisor experiences I have ever had

Cluade Scott

Once agaiin Chris in service gets a 100% customer satisfaction, always calls if somthing needs to be done, and when car is ready, washed and cleaned. Never go anywhere but wherever Chris is, my car will go there!

Galen Manapat

My first 2014 Genesis purchased from Dick Smith Nissan Lexington, water in trunk, cigarette outlets dead, Apple phone connecting, disconnecting, taillight gasket ? Sealed, good ! No explanation on I - phone issue, charged $130.00 ((with extended warranty) to change one fuse, (charged too much) felt like patient in a socialist country, no time to introduce me to anything about the car as someone just introduced to the Genesis brand. Thank you for your $130.00 , BY !

susan skinner

Rachel assisted me and she did a great job . She was very professional. I also appreciate the mechanics that serviced my car. It was great getting a clean car back