Reviews of Palmetto Ford Lincoln (Car Concessionaire)

Bailey McDougall

We recently took our car in to be serviced and Steve Mellish went above and beyond to ensure we were taken care of. Thanks Steve!

Veronica Bouquet

As always a great place to take my car for an oil change. I also took it for a recall replacement, Mike was extremely helpful and explained what the process for the recall was. I took the car thinking I had to leave it for 24 hours, but they were done early that afternoon .I would definitely recommend Palmetto Ford .

Iesha Bradham

Palmetto Ford is an awesome establishment! The staff is superb especially Mike Helton!(salesman) Mike (financial side) and Tom (manager) are also wonderful helpful people. I wasn't planning on leaving with a new ride BUT I did and I was very pleased. I'll recommend them to everyone I know!!! Thanks again for an awesome first time experience

Mike Green

Kudos to Jim Moody in the Service Dept for stepping up to take care of a situation. After finding out there was a problem (which sometimes happens), he reached out to find out what could be done to fix it. He kept open lines of communication, and got the issue resolved quickly. As a customer and fellow business owner, I can respect and appreciate that!

kyle gasser

John Mount gave first rate service at this location. My Ford F-150 needed an oil change and a maintenance check up, and Mr. Mount was more than helpful. I was greeted promptly and courteously at the service bay. John called me with details about services that my truck needed, and the work was done in a reasonable amount of time. I am certainly happy with John's top notch level of service and the quality of work done on my truck. I wish all Ford dealerships had this level of service!

Megan Demaree

I have worked with Steve Mellish and he is just down to earth and just wants the best for his customer he really does believe in helping the customer and putting dreams in driveways. Solid guy!

Amy Kate Martin

Jim Moody was the most delightful and courteous employee I have ever dealt with. He went "over the top" with his making my experience wonderfully streamlined and seamless. He is "old school customer service" in the very best sense of the word.

Robert Boynton

These guys are great. Helped me out in a pinch, in a timely and professional manner. John Mount rocks

Louis Yuhasz

I have bought two vehicles from Palmetto Ford. I just paid off my second vehicle in for the past 4 1/2 years Greg has been an excellent service advisor. My car just got the 90,000 Mark and Greg thoughtfully went through why I should spend some extra money to have the work done. My car is driving great it’s in pristine shape and I have all the service records to prove it. Greg an I have bought two vehicles from Palmetto Ford. I just paid off my second vehicle in for the past 4 1/2 years Greg has been an excellent service advisor. My car just got the 90,000 Mark and Greg thoughtfully went through why I should spend some extra money to have the work done. My car is driving great it’s in pristine shape and I have all the service records to prove it. Greg Engert goes above and beyond each time we come for service.

Jeremy Whitney

I dealt with Steve Mellish and I would never deal with anyone else. He made the purchasing experience a breeze and got us into a nice vehicle, even with our less than ideal circumstances. I wouldn't hesitate to deal with him again on our next purchase and I also refer him to everyone I know. Steve is more than just a car salesman. He's a veteran with a huge heart and desire to get you into your dream vehicle! He puts people before profits, quit reading this and go see him!

Austin Mahnke

Just Bought my new 2012 Boss 302 Absolutely love it! Couldn’t have asked for a better deal or experience!!

Hilary Tarr

Gabriel was a decent salesman. He put up with me. LOL. Got the deal done so very happy at the end of the day. Thank you Hilary

Zoro Youngblood

Purchased a 2017 Ford Explorer from Palmetto Ford. I have been bringing the car in for oil changes. Couldn't make a 3:30 appointment Wednesday (4/23) due to work. Called to reschedule and was told the only thing available was Saturday at 8:30. I told the service department I would call back after checking my schedule. Called back within 10 minutes and couldn't get through to the service department so I tried the main number to the dealership. The receptionist tried to connect me 6 times to the service department and either I got cut off or received someone's voice mail. Absolutely absurd to have to call 6 times to schedule an oil change. I actually am looking for a second car and it will not be Palmetto Ford. I will begin taking my Explorer elsewhere for an oil change. BTW - the car is not worth it - shoddy workmanship. Less that one year - battery failed, luggage rack detaching from roof, rattling in the rear hatch, and who knows what will happen next.

Senator Boem

My best friend just bought a car from Steve and I was there as a support to her. I have never seen a salesman who showed such genuine care for a customer. He listened as she asked tons of questions, answered them clearly and honestly, and was very patient throughout the whole process. I am not in the market right now myself, but when I am Steve will be my go to guy! He also gave me some cards to hand out to others and I am already handing them out to my co-workers. Thank you Steve and Palmetto Ford for taking such great care of my friend.

Christian Davis

I purchased a new Ford Fiesta from here and had a great experience. Boston was extremely helpful in walking me through the process and everyone was very considerate of my time and my questions/concerns. He was very friendly and even entertained my baby with toys while we went through the process. 100% recommend coming here!

Christine Leche

You are expected to be paid well below your knowledge

Steve West

Kelvin Ruffin is the real deal ! Humble and real....no hassle every time....3rd deal with him, looking forward to the 4th already

Matthew Smith

Things went well until the negotiations. Nice salesman who seemed knowledgable about the car. Things took a bad turn once we started talking numbers though. They tried to convince me that rebates and trade-ins tied in together. They wouldn't budge when called out on it. Offered me a whopping $2500 for a car I know they will resell at 9 to 10k, and said the rebates (another $2500) made up the other part of the trade-in value (still undervaluing my car). Don't waste your time here.

Bindu P.

"Sales Experience - Above and Beyond" The entire process of purchasing a vehicle from end to end was seamless because of the staff at Palmetro Ford. We were even able to purchase a vehicle from a different state because Dan and Tripp were so helpful in providing details about the car. They even helped with transporting the car to us. big shout-out to everyone at Palmetto Ford!

james skiles

My husband James bought a truck here at Palmetto Ford from Jeremy Parrish last February. Jeremy was very friendly and very helpful with all our questions. We would certainly go back to him in the future when we need a new vehicle.

Kathryn DeMarco

Steve is an honest and trustworthy salesman!! YES ITS TRUE!! They do exist!! I was going to purchase a used vehicle from him and when he found out there was a problem he called me immediately and had me hold off because it wasn’t a inexpensive fix. So he let a sale go because it wasn’t in the customers best interest. I will go to him in the future that’s for sure!!!

Brenda Tippett

Will not ever go there again. We were trying to buy a car. The one we were looking atthe guy sold a car right out from under us.

Darryl D. King Jr.

See Don to get your vehicle serviced or see Tony Barron when you need a new one. Always recommended, and will always buy/maintain my vehicles here.

amy earl

A business that has been around for decades. How? I have no clue. We bought two cars there and they really know how to drag the process along. It took 9 hours to walk off with the keys the first time and about 6-8 the second. Most of the time the people who work there are wondering around, playing on their phones, or chatting with themselves. Then when you get to the financial part, they sitting in the far back corner of the building whose office that smells like a old ashtray from the 70's that was never emptied, acts you are bothering him. There are far better and cheaper alternatives for buying a car around here.

Gabriel L.

Greg in service is the guy to go to. He helps all my family when it comes to getting their vehicles serviced. Today my sister went to get an oil change and was greeted by Robert Pace who wouldn't get greg for her and told her since he greeted her that he would be helping her. She doesn't want to go to Palmetto Ford again. Not only was he rude but showed no professionalism whatsoever. If you do decide to do service here make sure you ask for Greg and you won't be disappointed.

Jenny Eitel

Greg Engert was our service advisor. Even though they were super busy, he was able to get us in and out the same day since we were stranded in Charleston without our vehicle. Excellent customer service. Thanks for your help Greg!

Parker Brewer

Had an appointment at 9:30 for an oil change and didn’t leave until almost 12:00. I was told it would only be an hour and a half. However, I was contacted later by Palmetto and they were very professional and apologetic. Great service!

Rafael Revollo

Came in to look at some mustangs not really looking to purchase anything, Boston came to me as soon as I got to the lot. He helped me with everything from looking for different models and prices. We did about a week of research and he helped me with everything, made it super simple. Got what I was looking for at the end and everybody helped. Thanks Boston!

Giselle Santos

Everyone was extremely kind and attentive! But Tyrell sold us on leaving with two cars! He was awesome so glad we were able to work with him! We're new to Charleston and he made us feel right at home! Go and look for Tyrell

Valerie Burden

Brandon, Lane,Tyrell, and Ron made my shopping experience painless. They were all very friendly and pleasant. They all made me feel very welcomed and not pushy just to get me into a car. Tyrell was very patient and knowledgeable and answered all my questions honestly. Even though Eco Sport was not my first choice, Tyrell made sure that I loved it before purchasing. They were able to give me a good amount for my trade-in and I appreciated that. I have told my coworkers if they are car shopping to come to this location. When you go ask for Tyrell he will take care of you!!!

Ravshan Rakhimov

Mister Don is good service manager.

Harry Miller

I recently purchased a new Ford Expedition and this was by far the best car buying experience I have ever had. Kelvin Ruffin was my salesman and he did a phenomenal job!! He knew the vehicle inside and out and went out of his way to provide excellent customer service. I would recommend Palmetto Ford to anyone looking for a new vehicle.

Mandy

This place has been hit or miss for me. The sales department was nice when I bought my car, the body shop was even more helpful and accommodating the first time I came to have a scuff removed. But the service department is severely lacking. Advisers never seen to call when they say they will, are away from their phones for long periods, and are terrible at estimating service times. At my last appointment, my car wasn't ready at the stated time and took an additional 6 hours before work was completed. So, mixed experience.

Randy Igoe

Jeremy Parish posted a truck online got in touch with him and I will Note AFTER HOURS and he answered every question I had etc.. Next day morning he contacted me as he said he would kept me in the loop about every hour of where we stood and the progress on the truck with getting the numbers correct and all the way down to financing.. He is an absolutely outstanding salesman and he will go very far at Palmetto Ford with his Attitude, how he handles himself, and honesty... If you need a Vehicle Ask For Jeremy I Promise You Wont Be Let Down!!

Kelly Dougherty

Fantastic service! Greatly enjoyed working with Gabriel and the team at Palmetto Ford. Friendly and knowledgeable. Wonderful experience.

Everette Singleton

Tire on a new car (less than 1000 miles) goes bad and u charge $350 to fix it sounds crazy.

Roberta Mazyck

I am so grateful that I have a Chevy and deal with Rick Hendricks. This is not even my issue, but my sister. 1st there was a recall on the airbags, fine, your going to fix that for free, but you have people who apparently don't know what they're doing because she got the car back and AC not working, cause you had to pull the complete dashboard off. Take it back and they say, it is a totally different issue, so she has to pay, $$$$, so they called yesterday and said car was ready, I got off early from work to go get car for her, to be told, no we don't think we called her, but maybe it was a follow up call from 1st issue... my mom whose 91yrs old said she heard conversation , and heard my sister say, can I pick it up tomorrow..... This is the WORST

Jamie Khan

I recently purchased an Expedition from Saleswoman Alexis G. and Salesman Austin M. They were both great. I found the dealership to have great service and great people.

Denise Bauer

I can not tell you how much I appreciate the car service at Palmetto Ford Lincoln. My vehicle is a 2013 Escape and I love that car! My husband always looked after our vehicles and now that I am responsible for looking after the car I am

Chad Williams

Great Management Team very helpful staff.

Duane Salter

August 28th 2019 I sent Jeremy a message through facebook after looking at his reviews and seeing he was friends with a friend of mine. He promised he would contact me today in which he did. I had shared with him about an experience i had gone through 4 weeks earlier and asked whether he could help. Jeremy Parrish went out of his way to at least try to help me with a vehicle that i was attempting to purchase from Palmetto Ford. Unfortunately the sales manager and i couldn't come to an agreement but Jeremy still didn't give in, That is why this review is so important. I have been in sales for 33 years this year and Jeremy went beyond the pay check to try to get me in the vehicle i was after. Most would have said i am sorry and kicked you along after the first 15 minutes but Jeremy, stayed after it for 4 hours. I can appreciate this kind of sales person as going beyond the paycheck will always deliver future business. Jeremy, Thanks again, I can see you moving up whether it is with Palmetto or another dealership or company. Great Job!

Thomas Stiglic

Fantastic Service ! Wanted to find a local dealer to service my new F-150. Greg in the service department was very pleasant and a pleasure to work with. As a business owner in Charleston, you can appreciate great team members like Greg! Thank you for the perfect experience! Thank you Greg!

Cheryl Lyman

Recently purchased a 2017 Ford Explorer from Palmetto Ford and had the pleasure of working with Jeremy Parrish who made the experience great. He is friendly, professional and was very communicative while working with me to find what I was looking for. I look forward to continued exceptional service if ever needed and will be sending family and friends to see him in the future. Thanks again, loving my Explorer!

JW Warrior Hulk

Super happy with this dealership. The salesman Gabe did a great job, being a Disabled Army Combat Veteran I hate meeting new people and being in public. Gabe is a Marine and because of his service and the respect he gave us I got comfortable really quick, Thank you Gabe for that. Thank you Palmetto Ford for hiring our nations veterans, I do believe it will make a difference in alot of lives, not only as employees, but veterans like me knowing there is a veteran we can work with makes a world of difference.

Jane Wilkins

Jimmy (Deal) Austell is one of the best salesmen I have found! His upfront and honest approach made buying a car pleasurable, easy, and quick! I got what I wanted at the price I wanted!

Dan Sawyer

Changed numbers at delivery. Lied about their reasoning. I buy a lot of vehicles. By far the worst dealer I’ve ever felt with. Buyer beware.

Erin Ryan

John Mount was so very helpful! My daughters car had some warranty and recall issues. We were preparing to move out of Charleston and were worried about the time frame of parts getting ordered. John was so calming and understanding that he put us at ease. I am truly thankful he was there to help!! Great place and even better customer service!

Randal Singelyn

Great courteous service while buying a commercial van.

Brian Harrington

I bought a Tacoma TX Pro here used. Great price. Better service. I definitely plan to do business here in the future.

Robert

Best car buying experience I have ever had and I have had plenty. Salesman, John Miller, was easy to work with, knowledgeable, and delivered on promises, plus was willing to negotiate. Highly recommend buying from him and this dealership. Made the process a breeze!

Margie Kirk

It was a nightmare. First I was told my check was no good not true then I'm told to come pick up my car its ready it wasn't then they tell me they will bring it to me after not hearing from them I call I'm told if I want it to came get it they will not bring it to me . Not even getting into the back up camera or that I called 3 time about my tags and had to go pick them up 2 days before dealer tags expire now 40 day after I purchased the car it needs a new motor save you money and the headache don't go here

Jackie Fagioli

We had a great experience at Palmetto Ford. Justin German was extremely knowledgeable, personable, and helpful throughout the entire process. We explained what we wanted and Justin was able to pinpoint and expedite the process so we were able to select, finance, and drive off with our new vehicle. Thanks Justin!

codelynx codelynx

Mike was super helpful. We purchased 2 transit connects and plan to buy a mid size transit soon. We have found our salesman for future purchases for our fleet.

Kyle Meissner

My wife and I had a great experience at Palmetto Ford. We were assisted by Arthur Washington and would highly recommend his services to anyone in the market for a new vehicle.

Shannon Rebecca

paid for a tire warranty but when i went to have my tire replace i was giving the run around by Bob and Jim. After I complained to them I was made to wait longer for a part that they offer a warranty on but don't keep none on hand. very poor service department. i would buy else where and avoid the headache!!!!!!!

Kay Seal

Just purchased a Ford Explorer from Palmetto Ford. Our salesman, Tom Slawson, was very nice and patient with my kids and I. The whole process was smooth and stress free. There was no pressure sales, and everyone seemed very friendly. I would definitely recommend going here if you are in the market for a new, or used, car.

thomas gigliotti

Always an excellent experience at Palmetto Ford. Great staff who always come through with top notch service!

Alexis Garrison

Palmetto Ford is fantastic, always have a great experience here with sales and the service department. Definitely recommend!

Norman Becker

Great service and I liked how I wasn't forced into additional service for my vehicle. Other places have "highly recommended" services I did not need. Andrew, did not do that.

Hazel Doniphan

Jimmy Deal (Austell) very professional and one of the nicest person I have dealt with...Wish there were more people like him, would make it easier when buying a vehicle...

Lynda Spillman

We've worked with the team from Palmetto Ford on several occasions and they've always been great!

Cathy

Jimmy Deal greatest car salesman ever! Honest! Have bought 5+ cars from him. Recommend everyone to go see him for your best ever car buying experience!!!

Sharon Owens

Always a great experience.

Kabreshia Dunmeyer

Arthur G. Washington 2 Sold me an Ford F-150 today i had an great experience he's a wonderful salesmen keep up the good work.

Stephen Jackson

I have used the body shop several times to have my cars repaired in the past few years and they have never let me down! Service is excellent, Jim Moody make sure the customer is happy and satisfied! He goes above and beyond!

Justin Likes

Awesome group of guys, very honest and forthcoming which is rare for dealerships these days. Has a very small town feel as well, just helped my mother in law get a car here and will be bringing my wife back to get one soon!

Mark Henry

Palmetto Ford Service Department provided excellent service and a timely fix for our vehicle. It is never easy to receive estimates when something fails on your vehicle. However, John Mount was able to convey what was necessary and truly cared that we were able to get back on the road. He told me that, "I treat each customer like part of my family". This was certainly the the case with John! He provided us with an honest quote and deliberately took time out of his busy day to reach out to me on the progress of the repairs. If there are future needs for my vehicle, I have confidence that I am in good hands with John and the rest of the Ford team.

Summer-Rain Bussard

We woke up and realized we needed a car, and fast. I reached out and we were able to get in and look at cars quickly. We made a very quick, painless purchase on that same day with Jeremy Parrish! He didn't make me feel uncomfortable, he was very honest about his personal opinions on the selections and did everything to help us get squared away. Also, he is a veteran! It was an honor to work with him! HIGHLY RECOMMENDED!

Grayson Kirk

My girlfriend purchased a 2016 Ford Escape from Palmetto Ford. Mike Helton was wonderful to work with. There was no pressure and they really worked with us to make a deal. We will definitely purchase again from Palmetto Ford.

Brandi Fox

Great service department!

Tim Plantand

Early this month I bought a used Ford Mustang from Palmetto Ford on Savannah Hwy. After "Dorian" I took my car to the car wash and noticed a lot of water dripping inside my car. I was so disappointed. I went back to see the Used Cars Manager "Andrew" and explained the situation. Without hesitation, Andrew provided me a replacement car for the duration of the repairs. After only 3 days, I had my car back. The service was much better than "Excellent". The employee who was assigned to my car spent time explaining what the issue was, how he did to fix it, and told me how to prevent such issue to happen again in the future. WOW... Really? I have never had such professionalism from anyone before in my life. Thank you ALL for everything that you did. Having such great experience shows me that this team is managed by the best managers/owners who care about their business and care about us, the customers.

Linda Morris

Had to keep going back to service for my heated seats Because every time they said it was fixed, it wasn't.

Douglas Brelsford

Great car buying experience. I have bought two cars from there within the last 4 months. Perfect service each time.

Charleston Outdoor Adventures

My wife and I just purchased a used Ford Explorer from Palmetto Ford and couldn't ask for a better experience. Our salesperson Steve went well beyond his duty to get us a great car for a great price. After looking all around the Charleston area at different Ford dealerships we decided that we wasted our time by not going to Palmetto Ford first. Steve was fantastic and we can't thank him enough.

Thomas Johnson

Tyrell was amazing 5 stars, definitely recommend. Able to bring price to reasonable amount and spent all his time ensuring I was happy with my purchase!

Donna W

I am extremely disappointed in the way I was deceived. Was told by Allan Glass that the car was serviced and thoroughly inspected. Went to pick up the car and I was told by Allan Glass, the oil change light was on but he assured me the oil change was done. (No lights when I completed the paperwork the day before) So, I went to the place I normally get my oil changes from. Oil life 15% and valve cover gasket is leaking on the front & back. The mechanic suggested I take the car back, which I did with the receipt and an estimate. Mr. Glass said, Im a manager in that dept. I'll take care of it. Long story short, it's a week later and nothing. Beware before you sign. 3 MONTHS LATER... I have heard absolutely nothing from anyone about this issue since I left the car lot. DO NOT BUY A CAR FROM THIS PLACE!

Veta Davis

G0 ABOVE & BEYOND TO satisfied their customers. TODAY of all days they Wow we. Thanks you guys.

Geraldine Conyers

I love my new Fiesta and Gabriel helped me out. I would recommend him to my family and friends!

Ellen Gibb

Checked in with this dealership to see if air conditioner and front fenders were ok after our run in with an 18 wheeler tire retread. They checked it over and said I should be one to get back home. They would not let me pay for their time. Southern hospitality lives here also. Thank you.

DIRK

top Dealer, Quick and Proffessionel

James Figueroa

Great sales team!

Austin Connor

I recently purchased in F150 from Gary in the used lot. In the 1st month or 2 I've had several problems. However Gary has been absolutely fantastic And I will not go anywhere else.

Melissa Postell

This was my first time buying a car and Jeremy Parrish helped me look at options that would fit my lifestyle and budget. I did not feel pressure and I am very pleased with my decision. Everything was taken care of smoothly and efficiently. I received my new tags within a week. My first time car buying experience was a positive one!

Michael Barnette

Amazing sales and service! Always a great experience at Palmetto Ford!

Andrew Malandro

Mike Brasseur is very knowledgeable about his vehicles he’s selling. He’s easily approachable and he helped my wife and I get more than what we wanted for the price we were looking for. I would highly recommend him and look forward to doing business again with him in the future.

Margie Rokusek

Wonderful experience. I had service performed on my vehicle today & I could not have been happier. The guys got my car in and out very quickly. Whenever I take my cars in for service or to the Body Shop, I always feel well taken care of and know that they really care about my safety on the road. I highly recommend Palmetto Ford Lincoln.

Amanda Wohlford

"Terrible service and customer satisfaction. Never Shop Here." WARNING Nightmare experience from start to finish. Tom Slawson sold us a BAD truck. Within the first week (day 4) of having the truck (we paid over $20,000 for), the truck was idling low at red lights and stop signs and shutting off completely (when not moving in drive). I took the truck back 3 times during the first month of owning the truck and the problem still occurred. I HAVE VIDEOS OF THE TRUCK IDLING LOW AND SHUTTING OFF. Salesman Tom Slawson physically rode in the truck and felt and experienced the problem. The service manager said he was embarrassed that his team couldn't figure out the problem. (most likely they didn't want to fix the problem because it would cost too much)... When I I told them I didn't want to keep the truck, I wanted my van back. He lied and told me it was sold -at the same time it was listed for sale on their website for $7000 more than the $5000 trade in he gave us. We verified the VIN. Then he says, "Oh, I was told it was sold." He then proceeded to try to UP SALE me to a truck that was 10,000 more expensive. No thank you. He then brought in a truck that was bought at an auction from enterprise rental that was in bad shape (we had it checked out, the service tech said it looked "dogged out" and the engine was hastily sprayed down (with something to make it appear cleaned) with high mileage (26,000 miles) for a 1 year old truck -still for more money (UP SALE) than the original truck we bought. At this point we have completely lost trust and were just trying to recoup our losses with Palmetto Ford, because we know we CAN NOT TRUST them. We wanted to find something as close to our original trade in value of our vehicle (since they really did get rid of our vehicle in the meantime of trying to up sale us). We would spend our money (and buy our big purchase of the truck) elsewhere. The nasty and horribly tempered manager LANE ARNOLD refused to give us the original $5000 trade in value of the van we traded in on the truck weeks before. Keep in mind that the truck we bought was in the shop at Palmetto Ford 3 times for more than 80% of the time we had it in our possession. Over 8 weeks of this TERRIBLE and STRESSFUL NIGHTMARE SITUATION. We ended up losing over $2000 of our trade in value because the manager refused to be MORAL and ETHICAL and just do the right thing and give us OUR ORIGINAL TRADE IN VALUE WE WALKED IN WITH towards the car we bought. They treated the transaction as two different sales and refused to give us our original trade in value towards the vehicle we ended up with. We would have just taken our van back if we could have and been done with them. The only relief is knowing that we will NEVER have to do business with Palmetto Ford again. I don't usually leave reviews unless they are good reviews OR as a REAL WARNING for people to BEWARE. All about the bottom line for these guys. They don't care about the people. BUYERS BEWARE. BAD BUSINESS PRACTICES HERE.

Ernest Grant

Palmetto, makes me feel like Home. E

Vince Manley

Overcharged for basic engine code diagnostics, and a brake job. As we were departing the dealership, an audible scrape was emnating from the calipers, which were improperly replaced and rubbing against the rotating spokes. Both unsafe and damaging to the vehicle.

Coby Glass

I love my Lincoln MKT from Palmetto Ford! I know, without a doubt, that no one else could have taken care of me better than Trip Dunn. There's not a professional in Charleston that will work harder for you than Trip! If you need a vehicle and have "issues" like I do, go see Trip Dunn and drive something nice!

Justin Yoder

Trip, our sales person, was great to work with. He helped us find a car within our budget and didn't waste our time with the non-sense you sometimes have to put up with at a car dealership. Awesome experience and I highly recommend Palmetto Ford and Trip!

James Sherard

Very good job.

Cynthia Scott

Mike Helton was the best I mean best salesman I have ever delt with

Onur G

I went to the service department. They were great. Highly recommended

Taylor McLaughlin

Went to get an oil change and asked for a quote on a repair but didn't get a repair quote. Someone thought it would be funny to write "fix me" near the damaged area. Then received a call from someone asking that the tweet I posted that contained the same as above be removed. If you didn't want negative comments, then don't write on people's vehicles. :) Edit: 9/7/18: Someone at this dealership has called multiple times and even emailed multiple times as well. If no one answered you the first time or called you back, or even provided a number for you to call instead yet you didn’t call it, stop trying to contact.

pumptwelve .

Prior to 2 months ago I would have recommended Palmetto Ford's service department to anyone looking to have work done on their vehicle, and have done so before on many occasions. I took my '95 F350 in to have the transmission replaced and that job was completed on time (6 days) and to estimate ($4600). 6 days later the transmission starts shifting late and hard in the low 2 gears and won't stay engaged in the high 2 gears. After limping it back to the dealership I'm told the entire electronic control system is shorted out from the speed sensor, PCM, and odometer completely apart from any of the work done. I pay for the repairs ($1400) and lose my truck for another 13 days. I had to pick my truck up after normal hours and, on the drive home, find that it still won't fully engage 3rd or 4th gear. I bring it back for a drive with their technician where I learn they never took it above 35 MPH on a road test before giving it back. The service center refused to cover a rental vehicle while performing "warranty" repairs which are still on-going (17 days). Today (Day 17 23MAR18) I went to the service center to speak with the manager about my need for a second vehicle for my family based on work schedule. I was told that I should just expect these problems with parts availability and sudden failures owning an older truck, that it is not their fault it was returned broken, and they will not provide transportation or cover a rental despite the time involved and the lack of a clear completion date. I have never been spoken to in such a condescending manner or received such poor treatment from any repair company or dealership in my life, especially as a repeated customer. Update: The morning of day 18 (24MAR18) I got a call that the service department will be covering a rental until repairs are finished. Update 3APR18: Finally got my truck back fully repaired. After the events above, the service was the high quality I had come to always expect from Palmetto Ford. I hope that my bad experience will just be a blip on the radar.

Hunter Davis

Frank Classen, sales representative, is the most trustworthy person in the car industry. If you are looking for the easiest car buying experience then look no further and ask for no one else.

Tatiana Conover

First time ever using Palmetto Ford's service center for my Ford Edge. Wonderful experience all around. John Mount was wonderful and so very very kind/helpful. Keep up the amazing customer service! Your tech who worked on my vehicle on Saturday when I picked it up was just as sweet too. WAY WAY WAY WAY BETTER THAN JONES FORD GUYS!!! Try this group out!

Ernie D. Bailey Sr.

Great customer service. Service was done in a quick time. Explained all details to us and got us on our way.

Sam Davis

Palmetto Ford made buying my new vehicle quick and easy. Michael Barnette was extremely helpful through every part of the process, from the test drive through finance. Everyone was able to answer any questions I had and make buying the new car a great experience. I thank Michael and all at Palmetto Ford for all their help.

Schwartz Family

Wonderful experience! Great sales staff and service department!

Brian L

I was down from Connecticut and was heading back in a few days so they were very accommodating in getting me in considering this was last minute, The service advisor told me it might be tough to get it in today, but by 4 PM he called and told me the tech checked into my problem and corrected it. This was great service considering my calling upon them at the last minute and from being out of state. I would recommend coming here and would be back if I was ever here again with an issue!!!

Patti Basham

Tony Barron is the best!!

Manny Vega

Service was great I went in with my truck 2005 Ford f250 transmission was not shifting I had them put it on diagnostics for two things at $180 a piece $360 total I saw Greg and service as I took it in very nice man very great guy went through everything that needed to be done they called me text me very thorough Are the transmission serviced new shifting modulator had a number 5 glow plug replaced with the harness and the controls I had the thermostat replaced when new radiator hoses I had the fuel sensor replaced I had the oil line that runs to the turbine replaced I had the oil changed transmission serviced flush radiator all this come to approximately $5,700 and some change The downside even though the truck has Michigan plates on it and I'm here for work and I've been here for 10 weeks The dealership ask for a good faith deposit. As far as I'm concerned any company that's well established should not ask anyone for a good faith deposit unless they're ordering the special or custom product. So the show them my good faith I went in and dropped $5,000 in cash and they had my truck done in two days that's right 2 days However with the good faith in them they waived from what I understand is to be true the $360 for the diagnostics whoever the mechanic is that did my truck I want to thank you very much I'm sure you did a great job whether it be one mechanic or two or more I want to thank you very much for having my truck done on such short notice considering I'm from out of state and paying for rental car out of my own pocket thank you Manuel Vega PS I have been to a lot of Ford dealers in the past as I travel around the United States as a general contractor superintendent and I want to tell you but you are the best and the only Ford dealer it has went above and beyond the call of duty to take my truck in and have it done in such a short notice thank you

Ronnie Streeter

I recently just purchased a 2011 F150 Lariat from Palmetto Ford! No words can explain how excited I was when I drove the truck off the lot! I would like to personally thank Doug Breslford, Andrew, Big Al in the finance department and the entire staff at Palmetto for getting me in my very first truck! Best experience ever friendly and clean environment!!! I will definitely recommend anybody to Palmetto Ford for your next vehicle purchase hands down!!!

Volha Levankova

A week ago we bought a car in this dealer center. Trip Dunn was helping us in all matters. We are very satisfied with the service and the car. :) Recommended!

Christian music fletcher

Customer service oriented. Always have quick and professional services. They always ask me if there's anything else they can do for me.

Dana R. Wine

I recently bought a car from Palmetto Ford and had a great experience. Jeremy Parrish in sales was great and spent a lot of time with me to make sure I made the right choice. He was patient and helpful and I do not hesitate to suggest him to others. Tom and Andrew in sales and Mike in finance were also great. This is a local family owned dealership, and the customers benefit from individualized and attentive service at Palmetto Ford.

john m Massa

Always a positive experience from sales to service!

Shawn Fisher

We just recently bought a vehicle for my wife and we couldn't be happier with our purchase. We had a bad experience purchasing a vehicle once before and we were a little bit hesitant but Doug and Jody made sure we found the perfect vehicle and they did with a 2016 Ford Escape that she fell in love with. So thanks for everyone that made this purchase a very pleasant experience and have made a long term customer out of us

Matt Gardy

In 2014 we bought a Ford Fusion from Palmetto Ford. Great sales experience. Fast Forward to 2016 and one of the keys used to start the car broke off the handle that it is attached to. No problem, I've got another key. So I used that other key and low and behind that key breaks in the same manner as the first key just this morning after almost a years use. This time the key broke off in the ignition with the car running. My first thought was to stop at Palmetto Ford as I was under the impression someone would realize the faulty nature of the key and rectify the situation. I was received at the parts department and told the KEY is no longer under warranty. I completely understand the need and use of a vehicle warranty in relation to the working parts of the vehicle (i.e. engine, transmission, and so on) but a KEY should not have a warranty. The simple fact is, due to poor design, these keys broke. I was thoroughly shocked by the lack of care showed by the parts department. I understand you do not want to replace my key, but I would think some amount of pride that you have in the vehicles you sell (and the keys) would move you to look for a solution rather than take the "easy way out". It's a shame a great sales experience can be completely ruined by an unsympathetic or unwilling to help parts department. Palmetto Ford is a sum of all its parts and as a result, I would highly recommend looking for vehicles at other locations as this one does not look to exceed customer expectations.

Robert Alan Moffitt

John Mount and his team have provided us excellent service for our Ford, Lincoln, and Mercury vehicles. The personalized, highest-level customer care has extended from quickly completing warranty and Takata airbag recall work to guidance on extended vehicle warranties. We wouldn't consider another local Ford/Lincoln dealer. Very pleased.

Google User

Friendly salesperson. Didn't have the vehicle at the price we needed.

Kim Payton

Steve was a very knowledgeable salesman! He was very patient and helped me to find the perfect car! He went out of his way to delivery the car to me!! I’m thankful for his help and will definitely be recommending him to my friends!

Jason Penn

Great place to work & if you need a car or truck. This is where you want to be

Taylor Marous

Palmetto Ford is the best dealership in Charleston! They always take great care of me, especially Bob Pace! I highly recommend this dealership if you’re interested in buying a car and getting it serviced.

Leron White

Get sales and finance people. Made my purchase a great one.

Christine Carlberg

John Mount stopped to help us when our truck died in a parking lot. He took his personal time to assist us. Very friendly and very helpful. Thank you.

Monse Cedillo

Great Sale from Mrs. Arthur Washington 2019 Fiesta

Eric Blackham

We just purchased a new Ford F-150 Sport on January 2, 2018. It was a very positive buying experience! I found the truck that I was interested in on their website and then went to look at it on New Years Day. They were closed that day so we came back to test drive it on the 2nd. Tyrell, our salesman, was very nice, knowledgeable, and helpful throughout the entire process. After driving the truck, we knew it was the one for us. Tyrell, as well as the loan officer (wish I could remember his name), made the experience seemless! They didn’t push us to purchase any add-ons that we didn’t want or need. However, we did purchase the extended bumper-to-bumper warranty and a premium line-x bedliner. Tyrell, followed up with us during the week and was there to meet us on Wednesday when we had the bedliner sprayed in and some paint touched up. We love our new truck and will highly recommend Palmetto Ford! Thank you Tyrell and Palmetto Ford for making this experience a great one!

Susan Pretty

Highly recommended for great quality, professional service!

formac62 .

Zero stars for the maintenance shop. My Truck has a faulty tire sensor, The dashboard info reads Faulty tire sensor, I tell the person servicing my truck that I have a faulty tire sensor but i get charged $80.00 for a diagnostic fee to see if I had a faulty tire sensor. A complete rip off, I will never buy another Ford again and i have owned many Ford cars over the years. Shoddy ,tricky, sly and dishonest .I will be reporting this operation to every legal body that will listen to me. Shame on you Palmetto Ford.

Tonya R

Thank you Mr. McMaster for resolving my issue.

Brock Henning

I just wanted take an opportunity and say hats off to a truly fine service center. Don Beckett is my service advisor and has been responsive , accommodating as well as professional while at the same time creating a feeling of friendship... I greatly appreciate his follow up after each service. Proud owner of a 2018 Lincoln Navigator.

Helen McGuckin

Nice dealership friendly staff

Julie Crawford

Steve M went above and beyond being a salesman. When my car was flooded during the hurricane and I have had no way to get out and look at replacement vehicles, he drove 2+ hours to show me a particular vehicle I was very interested in. I am buying the 2015 Escape. He is an amazing salesman. He really cares.

Richard Stanley

Great place to buy a car honest sales team and great prices

Ivan Nelson

My wife and I had an amazing experience here buying our new suv and truck! Tyrell was quite possibly the best salesman ever and was able to get us exactly what we wanted and then some! The rest of the Palmetto Ford team was also a pleasure to work with. Would definitely recommend coming here and specifically going to Tyrell!

Nicolás Castro

I took my car there. Before I took it to Jones Ford and they didn't fix my car I had a horrible experience. I went to Palmetto Ford and the customer service was fantastic(Andrew) they fix my car, gave me a ride home and when I went to pick up the car it was washed. They got me and I will always going to do business with them. Simple.

Michael Juhasz

Nobody else could find the problem with my Transit van. Palmetto Ford did. And got it done right in time. Excellent people

Annette Nelson

Good Customer Service. Just remarkable to buy an automobile.

Alexis Ryan

Mr. John Mount in the service department is the absolute best! He helped me with my car last month and helped make it speedy and easy. Weeks later, I had a dead battery, I called Mr. Mount and he remembered me from the first time! Such wonderful service!!

John Capps

Worked with Steven Mellish at a different dealership in the Midlands and he'sa 5 star salesman. He's an awesome guy and ready to make the best deals he can. I don't know much about Palmetto Ford in Chucktowne but I'm glad to see him back to selling FORDs! See you soon Steve!

John Butler

They are helpful. Gave me ride . Just blows my that all dealerships want to charge you to find out what is wrong . When your holding the part in your hand. Just the way,they all do it. Might be why so many folks dread taking a car to any dealership. But was what I expected. Even better service than they used to give. I think dealerships forget. That some old folks still drive standard. Still put on own alternators starters brake pads brake shoes discs drums still change your own shocks we actually have code readers just figure some things would be better off doing at the dealership until they treat us like we don't know how to change your oil or where the spark plugs are. But anyway sign of the times

April Hall

Great car-buying experience. Frank was easy to deal with & Dan demonstrated all of the features that my new car offers.

Debra Cosbey

Mike Brasseur was our fantastic salesman. He was friendly, knowledgable and very accommodating. He even delivered our new car to our home the next day. He gave us a fair price for both the new car and our trade in and did not pressure us to buy.

Orien Crook

Great experience and great customer service from beginning to end. Michael was a great sales person. Highly recommend him and you should ask for him when looking for your next car.

Shirley Henderson

I recently purchased a vehicle from Steve “yourcarguy” Mellish at Palmetto Ford. It was, hands down, the absolute best car buying experience I ever had. Steve made the process easy, fun, and quick, taking time to explain everything along the way. HE is definitely my car guy. I’ll never buy from anyone else again!

Mark Levchinsky

the guy was very not nice he spspoke like I own him something I left and whent 2 Jones Ford very nice poeple Day and night

D H

"The Presidents Award" is the top of tier award a dealership can get. It sets the bar high on all levels, sales, service, finance and customer satisfaction. Its not just an award to who sells the most vehicles. You have to be exceptional on all levels and really work to make your customers happy. I know having worked at a "Presidents Award" dealership, Battlefield Toyota & closely with its sibling Battlefield Ford prior to moving this Oct to SC. So when it came time for me to purchase another vehicle, I was thrilled that one of the best deals I found online shopping was by a "President Award" winning dealership! I had tried my best to reach out to someone about the truck all weekend and was unsuccessful. Being the end of the month and a weekend I chalked it up to them probably being very busy. Monday I decided to just bite the bullet and take the long ride out. Unfortunately, the truck got sold before I got there that same day. I was pretty irritated given that I had tried to reach out and was unsuccessful for 3 days and now the truck was gone. Bill Hunt, approached me and said he would be more than happy to try and help me find another vehicle. I explained to Bill Hunt I already knew that none of the other used trucks was what I wanted and didn't think we would be able to get a new truck in my comfortable price range. Bill said come with me. Bill walked me into the Sales Manager Thomas Gigliotti and explained to him my situation and what had happened. Thomas greatly apologized and promised that if I'd give Bill and him a chance to at least try to make it right, they'd work with me. Bill and I walked the lot, and Bill Hunt was very patient with me. We looked at serveral trucks and then we found one. 2019 F150 XLT 5.0 4x4 loaded with just about everything the used truck I wanted had. After a few minutes Bill and Thomas came back, with such a great price! We moved to the next step of Finance, this was going to be the key for me. Again I was met with such great service and patience by Michael Kalinowski that he got me a better monthly payment and percentage than my current bank could. I fully expected for them to try and make as much money off of me here as they could, but they didn't. Michael listened to what I wanted and did his best to make it happen. Having only purchased used vehicles in the past, these guys made my first NEW VEHICLE purchase such a easy experience! Hats off to these guys for their service and time! To find a Sales Associate like Bill Hunt who wasn't pushy and honestly cared about the customer, and a Sales Manager like Thomas Gigliotti stepping up and being as transparent as he was on the price, that's a place I can recommend! Looking forward to getting the truck back from getting the bed liner done and I have no doubt that down the road the service department will be like the "President Award" winning sales team I dealt with, and the one I came from. Thanks again for the exceptional service!

Emily Watson

The service department turned the already bad experience of owning a Ford Focus into a nightmare. From telling us our vehicle was ready when it actually wasn't to misleading explanations in regards to pricing, it was truly a horrible experience. The way we were spoken to when we tried to communicate our confusion and frustration was completely unacceptable and left me in tears. I am truly appalled at how the situation was handled. I would like to say that the sales department was wonderful and actually treated my husband and I with respect and kindness. I truly appreciate them. I have never left a bad review on a business before. I just hope that someone else reading this will not make the same mistake my husband and I did by coming here as there are two other Ford dealerships in the area.

Shawn Robbins

Worst customer service I have ever experienced! My boyfriend bought his car from Hendrick Chevy across the street and the engine light came on so they sent us to palmetto ford to get it looked at. I called the ford place yesterday and tried to get an appointment today for the car to be looked at spoke with John Mount after 10 minute of him having an attitude and be disrespectful to us for no reason he told me he couldn’t see us Saturday that we would have to drop the car off Monday morning at 7:30am and couldn’t pick it up until Monday evening and that was just to look and see what was wrong, so I said well we will be in there tomorrow morning. Got to the ford place at 9:30 and he said he could take the car in and look at it well two hours later he said the car was ready to be picked up and the part would be there Tuesday morning and he would call us Tuesday afternoon to set up an appointment to get it fixed we went to go pick up the car and asked if we could pick the part up and take it to another ford place to get it fixed or if they can send it to Summerville ford and have them fix it because we didn’t feel comfortable enough for them to work on his car John then said that we cant do that but we can cancel the order and go some where else and if we canceled the order we would have to pay him out of our pockets for looking at the car, now get the car is a 2017 mustang only 12,000 miles on it so it’s still on the factor warranty therefore we don’t have to pay for anything but we was making us pay for him looking at the car so we left and went back to where my bf bought the car and they got on the phone with John and he gave them nothing but attitude the whole time so we came to Summerville ford and are having a great experience and awesome service.

Mandy Barton

Tyrell helped my husband and I get two great deals on a new mustang and F150. Incredible customer service experience, from the sales reps to finance with Mike. Tom also helped us with dealing with my husband’s trade-in. We got amazing deals (0% 72 months - cannot beat that!). Completely satisfied with our experience here and would highly recommend to friends and family. :)

Brittney Lannes

I bought a new Ford Explorer this weekend and had the best experience. Mike Helton was our salesman and he was wonderful. He was not an overbearing salesman, very helpful, funny and very knowledgeable! I will recommend Mike to everyone!!!!

Benjamin Norris

Cornelius was very pleasant to work with and knowledgeable about the Ford Explorer. He made every effort to answer my questions in a timely and I enjoyed my experience at Palmetto Ford.

Thadd Chafin

If you need a truck or car stop by and see Steve “yourcarguy” Mellish! He will answer and question and make you feel right at home, he finds out what you are looking for and puts you in the vehicle you need. Ask for Steve for sure!!!!

Jessica Farst

This was my best car buying experience ever!! Steve and Alex were phenomenal! They made the process smooth and fun! Would recommend them to anybody in the market for a Car.

Calli Hough

If you are trying to buy a used or new vehicle I would recommend speaking with James F. Very easy going and friendly.

Ashley White

It was a decent experience my car was there longer than I wanted

Arthur Washington

My wife and I purchased 3 vehicles from Mr Arthur Washington fantastic service marvelous place to buy from

Aiken Marco

Very good saleman they got working over a number 1

Matthew Reed

went in and test drove a vehicle, loved it but couldn't come to a deal. A few days later we were able to come to a compromise and they are even delivering it today. Easy to work with and very happy with the whole process. Tim Sundstrom was fantastic. Found my new Ford dealership.

Tonya Bradham

I had recently got into a car accident and needed a car ASAP. My sister had just bought a car from Mike Helton there so I went to see what they were about Mike Helton sent me a few pictures before I went after i told him a list of things i was looking for and when I got there had a 2013 Jeep Grand Cherokee out there waiting for me to test drive after driving it I fell in love. He did not pressure me or nagged me like most car salesmen he was patient with me being that it was my first time buying a car. His customer service was exceptional I love that man and would recommend anybody to go and ask for Mike. I referred my cousin and her too left the lot with the car she wanted and a happy customer. Thanks Mike y’all go see Mike Helton he is truly the best!!!!

shawn padgett

Extremely helpful after my vehicle broke down during a vacation due to a recall. The service advisor john made sure my car got repaired and was ready to drive home the same day.

Nate D

Only went here for the free oil changes on a 2017 Ford Escape. Which took 2-3 hours to complete with an appointment all 3 times. Asked them to also check tires (light came on) and alignment due to some minor wheel pulling. They called back and said everything was fine with the tires and alignment. The tech said it was probably due to the change in temperature outside (tire light on). Then he recommended to change the cabin air filter. Out the door price of $150... He said it was just too hard for someone not mechanically inclined to do without damaging other components that were in the way. I guess it was a good thing I was listening on speaker phone when he called my girlfriend. The filter was $13 dollars on amazon and took me 10 minutes to change. Also one of the tires was 18psi low. Thanks Palmetto Ford Lincoln for the horrible service! Also good job at keeping the stereotype about dealership service departments alive! Now I have to check the oil change you "performed".

Alf Rdz

Great customer service! Thanks for you call Jim Moody..

Bryan Solomon

Bought a new 2018 F-250 through Michael Brasseur at an incredible price. I had some customization done after the purchase. From the honest and up front communication, to the wonderful help I received with installation of new leather seats, goose neck hitch, and sprayed bed liner, as well as an unbeatable price, this has by far been my best car buying experience to date.

T Bird

Just bought a Fusion Hybrid from these guys. They all took care of us, especially Jeremy Parrish who was our salesman. If you want a great experience in purchasing a vehicle, these guys are the way to go.