Reviews of Lexus Of Greenville (Car Concessionaire)

Kelly Caldwell

Awesome team and great cars! Couldn’t be happier!

Jason Towery

Brad was very friendly and helpful and the technician was fast and professional.

furman lattimore

Very satisfied with the work done on my vehicle.

David Davis

Every once in awhile you go to a business with high expectations and those expectations are exceeded. This was the case with my recent Service Department experience here. ALL the people I came into contact with were very helpfull and professional. Thanks to all there.

Daniel G

Had a small pinhole in a tire. Took paint and marked it. Showed it to them. Takes 15 minutes to do if you already know where to look. 15 minute job took them 2 hours+. Are you kidding me? Not only that, they were notified in the morning this car would be here, for this specific service. Updated nov20-2018 Added a second start because the GM listened to the problem and responded.

Idiosyncrasy

Had pleasant experiences from service and sales department. It's Lexus and they meet your expectations.

javed virani

Lexus of Greenville has an outstanding service department. They found things that needed attention that I didn't even know about and took care of my vehicle. They explain everything and do excellent work. You can have complete confidence that you are taking your vehicle to the absolutely best place possible

Paul D

The sales manager and the sales Man were extremely professional and this is where you should buy a Lexus

Mark Konzen

Mark (sales consultant) was very informative without putting any pressure on me). Will definitely consider Lexus based on our experience.

Jason Barden

One of the more pleasant car buying experiences I've ever had. Professional staff took care of me for the whole process.

Cynthia Bell

Great Car Shopping Experience...Liston Gainey was an exceptional salesperson and has taken care of me before and after the purchase of my new car. The sales manager Dennis was also a pleasure to work with! Great Team! Way to go Lexus of Greenville!

Erick Salcedo

I'm satisfied with your service and happy with my new car

Vicki Redmond

Very nice and professional. Clean and great customer service. Would definitely travel the 40 miles again.

julian areiza

Very dissatisfied on my last visit. I had the 10k mile service done. My service tech said my car couldn’t go through the car wash because I had a bike rack on, so my car had to be hand washed. I was totally fine with this thinking it would be washed even better. Well that was a mistake, when I picked my car it disgusting how they washed it. It looked like they did it superficially without caring about the customer. You would expect this people to go above and beyond with customer service since it’s LEXUS. I would understand if it was at Honda and Toyota but I’m not paying 300 dollars for a lease here. Yeah the car wash is complimentary but that doesn’t take away from providing excellent customer service. As Lexus customers we expect you guys to be consistent every time.

Alla Goretoy

Lexus charged me $300 to investigate my transmission jerking issue and told me it would then cost me $6000 to replace my transmission or it would soon break down completely. They advised me to either get the costly repair or to look into getting a new vehicle. I took my car in for a second opinion to Advanced Transmissions experts who not only fixed it within hours but also did it for free and just told me it was a computer glitch that needed a system reboot. My car has been working flawlessly for months since then. I wouldn’t trust Lexus with your car needs, they either are not skilled or they are just after price gouging costly services that are not necessary.

Aignee Doyle

I called in with a concern about a bill from Lexus financial and manager Ernie Woods jumped right in to help. Ernie was able to research who I spoke to on the day of my purchase and resolved my bill to Lexus financial. I appreciate his hard work in such a timely manner! Managers like him make me appreciate where I buy my vehicles. I will definitely be back to Lexus of Greenville because of Ernie!

G Hamlett

Customer service and support are top quality and ask for Shawn when you get there, he's the best.

Tracy Absher

Always do a fantastic job! Thank you!

Mother Bunny

Love this service department! Best one I have ever been to.

Richard Jansak

Oil pan protector falling down. Had to stop at local Toyota dealer to have it fixed .

Mark Powdermaker

Everything done as expected. Good service experience.

joseph elliott

Great work, great customer service by Geordie.

Vitaliy Kotyakov

Efficient customer service in the parts and service departments. The service manager was especially helpful, courteous, and professional. Thank you Lexus of Greenville for providing such a great experience at your dealership.

Stephanie Sue Stockton

Bravo. Lexus obviously has an unbelievable HR team and outstanding employee training. They remind me of the fellows walking around the Disney Grand Floridian whose sole purpose was to help you have a great day--by effectively addressing any gripe you might have.

Ba Pa

Quick, easy, friendly, answered all questions. Love their service area.

Deborah T

Comfortable waiting lounge with excellent customer service from young artistic woman. Service rep was professional and addressed my concern.

Talia Holley

I have been waiting TWO YEARS to receive a new dashboard and new door panels which were promised to me due to a warranty enhancement program. When I went to the dealership on May 27, 2017 Roxi Miller told me she would order them. On Dec 22, 2018 while I was getting my airbag recall done I asked Mitch to check on the status of my dashboard and door panels and he told me that Roxi no longer works for the company so my order must’ve “fell through the cracks”

AK Hunter

Great team all the way around. Easy appointment scheduling,, quick service in a pleasant atmosphere at a fair price. Professional in every aspect. I highly recommend this team for your Lexus service needs

NCRamcharger76

We had been looking for a particular vehicle for a year and a half. This dealership had one so we started inquiring about it. We were given great customer service from start to finish. The internet communicator sent several videos we requested of the vehicle. They even put the vehicle up on a lift to send a video of the undercarriage. I wanted to see the condition of the vehicle before driving 4 hours to look at it. We ended up going to look at it and purchased it. The salesman was professional and gave us time to look at the vehicle. No one was pushy. It was a great experience even if I had to drive 8 hours to get it.

Sharon Sdd

Very nice and professional

Carolyn McCurry

The Best Experience ever for purchasing my Lexus SUV!! Thanks to Michael Bowers and the Manager Dennis Colson Thank You!!

Mike Perrazzo

I always get what I need from Brad at Lexus of Greenville. My cars all run great. Just let them do the regular maintenance for a trouble free ownership experience. Built to last with regular care. Most reliable manufacturer in this disposable world we live in.

Tennille Springle

Overall good experience. The service representative kept us informed throughout.

Deborah Snapp

First let me just say the only reason I gave this place 1 star is because I had to so i could leave a review. They deserve NO stars!!!!! My son took his car, a 2008 ISF, to Lexus of Greenville for some maintenance services yesterday 5/3/18. The services to be done were.... a brake flush, transmission flush, and a differential flush. He had to be there at 9:00am they were done by 11:30. They brought his car to him and it was making a knocking noise. Needless to say it didn’t go in KNOCKING or with any problems. This car is babied to a T and he was just trying to take good care of it by having the maintenance done. This car WAS in perfect condition and now it’s not. They kept telling him that it was the oil pump and it was just the timing blah blah blah. They told him it would cost $1600.00 to fix it and he has already paid them $500 for what they did. They also told him they would work with him and give him some GOOD FAITH MONEY and it wouldn’t cost as much. They gave him a loaner and sent him on his way. (I guess to try to cover there mistake) Then we call and talk with these people about paying for something that was not his fault and that they did. (Of course they say it was nothing they did). So we tell them we are not paying anything and the general manager tells us to come get our car and to return the loaner or he will report it stolen.(REALLY!!)

Sally Coords

Great service with Brian. He helped me out with a loaner car and even made sure my service contract from Florida was able to be used up in NC. I couldn’t have asked for more. They get the highest rating.

Leslie Robinson

Quality Service every visit.

Lee Bowman

My service experience for my Lexus was what I have come to expect--courteous, efficient and thorough. Roxi Miller was my service representative on this trip, as she is for the most part, and I found her to be unfailingly helpful and informative about what is going on under the hood. If I observe something unusual, she will make sure the problem is found and fixed. I appreciate Roxi's professional manner. She is a big part of why I keep returning to Lexus of Greenville for service.

Cyndy Hollman

Took my RC F in bc brakes squealing at 17,000 miles. Informed high performance brakes wear quickly. Paid $1,200 for front brakes and rotor replacement. Mechanics dinged up the pretty orange calipers during the service. I pointed out the damage on pick up. They kept my car and ordered a new caliper cover for front right and paint touch up left side. Gave a free detail service for my trouble. Noted incomplete detail service on pick up. Strong stinky smell in my car that use to smell like new car and leather. Overspray not wiped off on doors, dash, airvents, and seats. They kept car to better detail. On pick up the 3rd time, noted better detail but car still smell of cheap air freshener instead of new car and leather.

Kelly Satterfield

Everyone was courtesy, prompt and professional.

Rick Moreland

Everything was handled on a professional, competent and personable manner

Elizabeth Buice

My experience at Greenville Lexus was superb! Mike was a joy to work with! It was an amazing first time buying experience for me! Not only the sales experience but the finance experience was just as good! Thank You Mike and Ken! Sincerely Beth Buice

Barbara Newman

Always professional and customer-oriented

Bart Greene

Great service.

Lorie Esselburn

I had one of the best car purchase experiences at Lexus of Greenville due to sales consultant Peter Pinckney. I needed to replace my 2006 RX330 due to another driver causing an accident that totaled my Lexus. I had a budget and particular requirements for a later model year Lexus RX350 and Peter was great to not pressure me and to provide information I needed to make an informed choice. I’m very happy with my “new” Lexus Certified 2015 Lexus RX350 and my experience with Lexus of Greenville.

Pat Kennedy

The customer service is excellent and the service technicians are really great. I enjoy all aspects of being a Lexus owner.

Kevin McCowan

What a wonderful experience. My rep, John Miller was outstanding. He was proactive in helping me figure out what I needed. When we discovered that it was time to change the timing belt, he took me to my mechanic. We all agreed that we might as well change the water pump. As it turned out, there was a small hole in the pump. It would have failed in the near future. I appreciate the fact that they didn’t try to ram additional services down my throat. They even saved the defective water pump to show me (I actually took it with me.). My loaner was amazing. I didn’t have an updated insurance card with me. They helped me get the needed information so I could take the 2019 ES 350. Heck, I want that car now!!!!! I will always remain a Lexus owner. Keep up the good work!!!

Graham Harris

Pros: The staff was friendly and knowledgeable. Lyndsay was a great sales rep- she was honest about the car and what it offered, and didn’t feel pushy. I worked with Danny towards the end of the deal, and he was very up front about what he could do on price. I’ve worked with several dealers who drag out the process of getting to the bottom line multiple hours. I was pleasantly surprised with their approach- it seemed more transparent than I’ve experienced elsewhere. Overall the customer service is top notch; they make you feel right at home. Cons: I had a little trouble getting in touch with them about price quotes initially. I emailed one sales rep about a quote from another dealer and never heard from him. Months later I also made a purchase inquiry and actually made an offer on a car. I didn’t hear from anyone for about 4 days, which was odd. I then followed up with an email that expressed some dissatisfaction and was called back immediately. I was told that my offer must have “gone into the abyss” never to be found again, which I found hard to believe. Maybe they thought I wasn’t a serious buyer, but who knows. Shortly after that, Danny (sales manager) followed up with me and the remainder of the buying process of seamless.

Erroll Morgan

Absolutely the best service dept around. Extra clean waiting rooms with grattis WiFi, very clean potties and close by, free snacks, very polite service reps None finer!

Virginia Stuart Walker

David Romeo was our service manager and he went above and beyond in helping us with our recalled dash board. I could not ask for better service!!

Babak Famili

It took more than 5 hours to change the transmission fluid, I gave them 3 star only because the guy who was working there, was really nice man who didn't charge me for long waiting.

Penny Eubanks

Love the customer friendly staff! Answered all questions & went the extra mile to get the exact car I wanted & delivered on time! Over all experience was 5 star!!!

David Alford

Took care of me in a hr great service

Justin Priest

My service advisor was polite and did a good job. However overall I’m really disappointed. The dealer was unable to repair my rear view mirror that melted off my glass in the summer heat. They said they didn’t have a guy in town to fix it. I paid $844 and drove 45 minutes for my 120,000 mile service. It’s insane that I spent that much money and drove that far to THE Lexus dealer only to be told they can’t put a rear view mirror back on a car when I just paid an arm and leg in labor cost alone. The dealership should be able to repair all equipment on their vehicle. Especially when you’re forking our that kind of cash for maintenance. EDIT: GM and Service manager contacted me. Picked up my car from me all the way in Spartanburg, gave me a loaner, fixed my mirror for free, and brought my vehicle back to me. Great experience. It was just a miscommunication with my original issue. They went the extra mile and made it right. Great customer service.

Nick Owens

Excellent service with comfortable lounge for waiting. Super courteous staff.

Fonzy Frupp

Really nice staff. They have a cafe in the waiting lounge that also has great service. Everything was top of the line from management down. Really enjoyed the time spent here. Sales staff was very friendly and wasn't overbearing, allowed you to look without feeling forced like most places.

EMILY WOFLE

Personally I had a great experience at this dealer. When a lady hit my Lexus SUV and totaled it, I was unexpectedly in a search for a new car. When I got to the dealership, my salesman Paul already had the car pulled up that I wanted to see in two different colors. He wasn't constantly breathing over your shoulder like most car salesman, and let me and my husband do our own thing (which is what we prefer) but was right there to answer any questions that we had about the vehicle. I had previously in the week looked at the Lexus in Charlotte and had a terrible experience, so it was so nice to be treated well, and given a fair reasonable price here. I have nothing but positive things to say about my experience at this dealership, and am thankful for the great job Paul did, and all of his help.

Sandi Nahmias

Had a great experience with Lexus. Thank you for excellent service. It was a pleasure to work with Peter & Ernie in Sales, Steve in Service Dept, and David. The transition from one old Lexus to new Lexus was wonderful. Thanks for everything.

Social Security Workshops

We were treated so well with Ray the salesman and things were so smooth and clear. Once we had to sign paperwork with Tracy, it went completely downhill. Never have I ever been so uncomfortable with making a big decision like this as a newlywed. DO NOT do business here if you will have to talk to Tracy. We were treated like garbage and insulted for not wanting to purchase an extended warranty. Very classless and unprofessional.

Connie Bryan

Great service although very busy. Brad has a great team. I very much appreciate their attention to detail.

T P

I purchased my 2019 Lexus IS 350 F-Sport from this location two weeks ago.. if you’re looking to purchase a vehicle here, please ask for Mr. Peter Pinckney! He’s not your average sales consultant, he’ll make sure you will leave satisfied that same day.

Susan Hurren

I purchased a car from them and then traded it in a month later because I wasn't satisfied. The sales guys I dealt with were extremely nice and informative. Until I had to deal with Tracy and another man who is in charge of financing. They hounded me about getting the extended warranty. I was in there for SEVERAL hours. I repeatedly told them no, no, no, and no. They weren't taking NO for an answer. I wish I wouldn't have even bought the first car from them in the first place. Extremely dissatisfied with their "customer service" if you can even call it that. They knew I was a newlywed without much knowledge, but I mean come on, NO means NO!

William Inman

All went well. Geordie took care of me

Charlie Vaughn

There were dirty smudges on the A and B pillars ,passenger side, and the plastic cover for the rear passenger door handle was lying on the floor. The rear door on that side now locks/unlocks intermittently. It was worse care and attention than I would have expected from a gas station repair. Additionally, I was told that all the ordered parts were in for the repair but driver's side front and rear interior door panels were missing.

Chip Keener

Excellent service! Stopped in hoping they could do a checkup as it had been a while (~170,000+ mi on the odometer). They gave me a loaner for the morning. Stopped back in about noon ... they had run all their diagnostics and had a short list of the routine recommendations. As they didn’t have time to get to it all that afternoon they sent me home to Highlands, NC with the loaner (almost 2 hrs away !!!), and drove up the following day with my car. What a service! Service rep is Cole ... very professional, responsive, and a pleasure to deal with.

Greg McNeill

We’ve taken our car there for a 5000 and 10000 mile service. Both experiences were very poor at best. At the 5000 mile service the car was returned filthy and as my wife was leaving the dealership the trunk lid flew open. I’m not sure why they were in the trunk. Spoke with Chad at the dealership and was assured the next experience would be better. At the 10000 mile service the car was returned with deep scratches on the trunk lid that will require paint to fix. I did send a text message to Chad, but haven’t heard back from him yet. I do not recommend them for anything and won’t be doing anymore business with them.

Kenneth Anderson

Great job!!

imadvrider

Pretty disorganized. Sales people did not know the product. Bought an Acura from Tino down the street. Better car and he knew everything about them

Jarvis Ivery

Went there to trade in my bmw and sat there for hours for them to tell me that they would call me the next day. Well i had to end up calling them back and when I inquired about a more affordable car in my price range I was promised a call back and never received that either. Will pull your credit and leave u high and dry. I dont recommend.

Brian Raines

Great service, great advisor, great environment, excellent treatment.

Satoshi Powell

Outstanding excellent experience.

Ivan Glinyany

Always a pleasurable experience with Lexus of Greenville. Lamar Wilson is the most professional and honest technician I have ever dealt with! The service staff is always nice and considerate of my time.

Yolo Reel

I know how alot of people say this ant that about, Dealerships charging outrageous prices to fix cars, well I say Judge your own experience. Brad in services and his technician did and amazing job on finding out what the issue was with my vehicle, and saved me hundreds damn near thousands, And I'm riding good well even better, still till this day, Thanks alot Brad and Lexus of Greenville. Amazing job,.

Jim B

Great service. Friendly, efficient, professional staff. Service charges are lower than we paid when we lived in Houston. No up-sell pressure, just honesty.

Jack Korber

Immediate, fast service. Friendly staff. Comfortable waiting room. Online setup / scheduling of visit with appropriate requested reminders.

ANSO President

Quick turn around, friendly service!

Cicely Brown

Had an appointment for an oil change and waited over 2 hours to be told I didn’t need a oil change but tires were rotated and aligned. I would have appreciated an update letting me know what was going on.

Erica Garriss

Such a great experience buying a certified 2015 GX460. The pricing was great and the trade in value I was offered was spectacular. I really can't say enough about my experience with Shawn and John. As an out of town buyer, Shawn was so easy to work with and super responsive with all of our correspondence. With the purchase itself, John was very informative but not pushy, made the paperwork a breeze and worked with me through a few issues. Over all, it was about as enjoyable of a car buying experience as you can get. I've been in and out of several Lexus dealerships and Lexus of Greenville is top notch with their staff and facilities.

Lynn Heth

Service is exactly what you expect to get with a Lexus dealership—professional & quick with a very comfortable waiting room full amenities. I drive 1 1/2+ hours to get Lexus service here.

kurt arens

My experience with Lexus of Greenville was very pleasant! I purchased a used Explorer, I was treated with the same courtesies as if I was purchasing a $70000 vehicle. Mark McKee and the rest of those involved were fantastic

Marlisha Marsh

Positive people, willing to help with the smallest of things.

byron hurren

Bought two cars here. If I have to sit down with Tracy again to sign paperwork, I will not do business here any longer. I know this isn't the first complaint either. She bombarded us with trying to buy something that isn't necessary that she clearly gets commission off of and then left to bring someone else in to try once again to persuade us. When we say NO the first time, that's what we mean. DO NOT DO BUSINESS HERE if you have to work with Tracy. She was not polite, informative, and got down right mad at us and didn't even explain anything to us due to her anger. What a joke of customer service.

Robin Stasney

We were very taken back by our overall experience with Lexus of Greenville. We purchased a 2015 RX350 on 5/16/18. The whole time my husband and myself were at the dealership we were being given the impression we can't afford a Lexus, so why are we there? This feeling/impression was confirmed when the Master Certified Finance Manger "John", says to us while signing papers for our purchase "You two look like a Bonnie & Clyde couple ". His words left us speechless. What does a statement like that mean? Considering he was referring to a couple that played the role of gangsters in a movie. We took this statement as we didn't fit the image he had in mind of someone who should be at the dealership wanting to purchase a Lexus. We had arranged our financing with our credit union prior to. So all we had to do was find a vehicle and fax the buyers order and go sign paperwork. Our salesman Brad was much more respectful and didn't say or treat us like we are gangsters. We live almost a two hour drive from this dealership but we made the drive; as we thought they would be more receptive and respectful than their bigger competitors in Charlotte. Not sure at this time if we will bring any repeat business or even recommend to others.

Boutique LP

Not happy with being sold on the Resistall package. I was told it covers scratches. It does not. Beware!

Kerry Hicks

I want to express my gratitude to Matt Golberg. Matt spent a lot of time working with my wife and me. Matt's product knowledge was far superior to anybody I have dealt with in the past, as well as, taking the time to understand what is important to us. If you are looking at a Lexus in Greenville I highly recommend that you contact Matt to work with.

bob miller

First class dealership and an absolute pleasure doing business with all the people involved with the service on my Vehicle.

Emma Dyer

My experience with Lexus of Greenville was nothing less than fabulous! I live in Asheville so there was a bit of coordinating before my appointment but Rocky made sure he was there every step of the way. He followed up with me until the day of my appointment and accommodated me when I got there. He even called me to follow up that everything was taken care of. He was so pleasant and made the whole process easy. Thank you Rocky!! You are the real MVP and I will come back because of you.

Ray Sanow

All auto dealerships should be this easy to deal with.

damien williams

I want to thank Brad, Mitch, Russ and all of the Lexus staff for making my daughter's 16th birthday surprise an unforgettable experience. The Bow was awesome, the car is outstanding so thank you from the Williams family. We love our cars but I am impressed with the level of service we get when coming to this dealership. Thanks again and Lexus owner for life! Damiean Williams

Linda McGuffin

I was somewhat disappointed in how long it took for me to get checked in and in a loaner car that day. But it was the 1st time at this dealership. I am hoping next time will be faster. Brad was courteous and professional. He made me feel very welcomed. I moved from Columbia SC and serviced my car at Jim Hudson. Their service department is the best in the business from the waiting area to the service techs. Each time I went in for service someone greeted me by my name which says a lot. Its hard not to compare automobile dealerships and overall The Greenville Lexus was definitely a pleasant experience as far as the service goes. Did not visit the sales area.

Cynthia Lewis-Hart

The whole operation is professional and friendly!! Mitch, my advisor, listened to my concerns and kept me posted throughout my visit. I have been very pleased with my visits to Lexus of Greenville--kudos for your fine service!!

J W

Everyone is so nice. The service is fast. I was treated with the utmost respect. I went to get my car serviced, I drive an older Lexus. I'll definitely have to take my car here again because the service was outstanding.

Pamela M

Great dealership! Loaner was ready, quick service, and back on the road!

sylglenda smith saziru

Excellent service

Jamal Crawford

No one to help you

Norm Reitz

A tire place said the battery was not bad it was the alternator. So I took it to Lexus. After your thorough testing you proved it was not the alternator but the battery. So I had you put in a new battery even though the existing battery was only 1.4 yrs old. great Job Guys!!

James Drapinski

Geordie and the staff were very assistive and informative. I had taken in my CT200h for the inverter coolant to be changed, and the staff noticed an open safety recall on the airbags. They made sure that I had a loaner car to get around while they had the parts shipped in to fix the open recall. Very impressed with the level of professionalism and hospitality of the dealership staff.

Ralph Gibson

Comfortable waiting room. Service performed in a timely manner.

Dave Sorauf

Lexus of Greenville is a top notch dealership!!

Andrew Chamlee

Never have a problem!!! Always gets my issues resolved quickly!!! Thanks Russ!

Ronn Radcliff

What a wonderful experience buying a new Lexus from Natalia Martin and Brad Rongion. Very friendly, knowledgeable and easy going. No pressure or hard sales push. Leo in finance was great too. Don't want to leave him out. If you are looking for a car and want to be treated right, see Natalia or Brad and they will make the experience what it should be, fun and easy. Thanks guys.

Chirag Desai

Good

Wayne Brannon

Your service representative could not have been any nicer or professional, however after waiting two hours to diagnose the problem, they failed in their diagnosis. I came in after stopping to get gas in Greenville and my Lexus would not crank. After calling in Lexus roadside service, they jumped me off and suggested that I run by the Lexus dealership and let them run their tests. It was his opinion that it was probably a bad battery but since I had only about l5,000 miles on my car I should have Lexus check it out. The dealership stated it was not the battery and everything checked out. Having to stop again in Montgomery, Al to get gas that same day, the Lexus would not restart and I had to call roadside assistance (again). He jumped me off and said he thought it might be the battery. I drove on to Mobile and took it to the Mobile Lexus dealership which ran tests and showed that I had a bad battery (cell) which they promptly replaced. Bottom line, not very good evaluating my problem, which added additional travel time to an already long trip.

Kathy Hatten

As always when I come for service, I am updating on the status of my car in a timely manner. The waiting room is so comfortable and professional. The Cafe is wonderful! I truly feel valued as a customer even after purchasing my car!

Chris Culberson

Gordie and the rest of the service advisors are great. Lots of feedback while the car is in for service. Living far away from Greenville, we appreciate the quick turnaround on our service appointments. A job very well done !

Jane Stamey

We worked with Hollis Wilson to purchase our new Lexus. He was great, answering all of my questions. Great service!! I highly recommend Hollis if you are looking to purchase a Lexus.

Yong Chi

Lenora was great!!

Gregg Weatherly

The entire process was very good. O high pressure just tried to be very accommodating.

Jason Autrey

Today, we were humiliated by the staff members there we were dealing with. We purchased a CT hybrid there, 11 mo ago. We were contacted by our original sales agent, saying there was a good deal on the RC lease. We contacted them a few weeks prior to see if they could help lower our payment. We were met with an offer of almost 20k less than we paid for the car. I drive a Mercedes and the sales person insulted that brand. We were not happy and exchanged some words with herself and the management team. I have now reached out to the dealer manager. Bottom line, I'm sure you could get better service ANYWHERE else!!! My Mercedes dealer treats me with kindness and respect!

Marilyn Barnwell

This is not my first transaction with Lexus of Greenville. I appreciate their professionalism and friendly staff.I return to buy cars because I love the service they provide when buying a car and in maintaining it. I feel very comfortable recommending them.

Cyndi Manire

Awesome service! Had a wonderful experience working with Mark McKee. He was able to get us the car we wanted for the perfect price. Hands down the best customer service in town. We know where we will be going for future car purchases. Check them out, it won't disappoint.

Gene Thompson

As always, the Lexus service department was outstanding!! The sales department sells the first Lexus....the service department sells all of the ones after that. Our 2013 300h with 100K miles on the odometer runs like a charm...its my wife's car although I get to drive it every once in awhile...she loves it.

Steven Alvarez

Went there last week just to look for more information about a POSSIBLE trade in. Drove out in a NEW 2019 NX300 Fsport. This was our First time at Lexus of Greenville and honestly the BEST. What made this experience so great was Mark McKee. This is the first time we go to a dealership and feel NO pressure whatsoever, we didn't feel rushed, we got the questions we had answered. Mark was absolutely amazing. If you guys are in the Greenville area and looking for a new car - HANDS down we recommend Lexus of Greenville. The facility is very clean, folks are friendly. Ask for Mark McKee for the sales aspect and Leo for financial. These two folks made this entire process which can be a bit stressful and time consuming, fun and seamless! Hope to see them again in the near future and tell all our friends and family about our experience. BTW we LOVE our new Lexus.

Sherry Hess

The employees are extremely helpful from the sales ppl to the mechanics to the ppl in the office to the luncheonette. Gorgeous cars.

James Young

Always Great Service at L.O.G. The entire service team is always Friendly, Welcoming and Professional. Thank You

Lisa Moe

When I made the appointment for service on our Lexus, I double checked to make sure that they would vacuum and wash the car. When my husband received the car, he was in a very big hurry and didn’t have time to address it with our service rep but noticed that they did not vacuum or wash the car. I expected higher level attention from the dealership, particularly since I had asked when I made the appointment. I realize that this is a complementary service but I expected that it would be taken care of at the time of our visit.Our service rep was kind enough to offer to personally vacuum and wash our car and we certainly appreciate the offer, , but that’s not the point. , This is more about the inconvenience of having to return to the dealership. While this may appear to be trivial, it’s these type of personalized services that make one dealership stand out from the other. A better solution might have been to offer to come pick up our car and return it washed and vacuumed. Hopefully on our next service, this will be carefully monitored.

Alice Varner

REPLACEMENT KEY- I called Lexus of Greenville because my key had broken off the fob. They quoted me at $475 to replace the key and program it to my car. After doing a little research I found our locksmiths could do the exact same thing for less than a 1/4th of the cost. I went to Car Keys to go off Laurens Rd and they replaced the entire fob, programmed it to my car and made me a spare all for $125 in less than 15 minutes. I do not understand how a dealership feels the need to rip customers off this way. Will not trust the prices at Lexus of Greenville anymore.

Katie Cottle

I had a very pleasant experience upgrading my vehicle with Liston Gainey! He was extremely happy to help find the vehicle right for me and worked very hard to get to a price we could be happy with for years to come. I highly recommend Lexus of Greenville! The Sales Manager Brad Moon was wonderful to work with as well, very helpful!

Karl Voss

Great experience at Lexus of Greenville. Sales and management treated me with respect. It was a pleasure doing business with them. Very attentive staff. I love the IS F-sport I bought and find the technology quite a learning experience. If you are thinking of a new or used car this is a great place to go. Thank you Lexus of Greenville.

B H

I’m pleased to say my experience with Lexus of Greenville has been excellent. It’s evident they appreciate their customers. I don’t know what their Mission Statement says, but would write it as Customers Safety, Driving Pleasure and Service. Roxie, who manages the service of my car has been wonderful! No one enjoys bring their cars in for service or repairs, but she makes the experience as quick and pleasant as possible. Thank you for the excellent service I have received. When you keep my best interests in mind I’ll keep buying Lexus and supporting you.

Randy Price

Our rep Shawn did an outstanding job We re very pleased.

Michelle Rash

Lexus of Greenville was incredibly quick and helpful when I needed diagnostics on my older Lexus - they rapidly identified the problem and gave me the solution I needed at a very reasonable rate! I will be returning for future car needs.

ruby daniel

My service technician is Gordie, whenever I take my vehicle in for service he always greets me, and makes sure that my car gets the specific needs as required.

Dee Matthews

Very nice and accommodating waiting area is awesome love the cookies! Lol very good experience I’m so glad I bought a car from them!!

Charles Gallopo

Finally, organization back in the service department.

Levi Ramsey

One of the Lexus team members went above and beyond to help us get a car. The time spent may have been lengthy but I'm glad to have been able to do business with this Lexus dealership. I learned that they employ several people with autism and give them jobs and are very good to them. I definitely recommend this dealership and when you go ask for Hyder!

hueyrotorhead .

Absolutely awesome service. Our service advisor Brad was very professional and courteous. We were traveling through the mountains in North Carolina when we heard a serious noise developing. After a two hour drive we made it to this dealership and was quite pleased. I wish we had professionalism like this back home.

K H

Sales people excellent !

Cynthia S

Though it took longer than expected. Great service.

Eric Philpot

I had a great experience. Russ did a great job!

Alyssa Hatfield

I just recently bought a used car from the Lexus of Greenville dealership. Mino was my salesman and he was excellent! Very nice and professional! He was very knowledgeable and helpful! I had a great experience! Best salesman I ever had!

gary haase

Always friendly and customer oriented. Take time to answer all questions.

Jill Connor

John was so nice and kind. He kept me informed and I was barely there long enough to get coffee! Thank you so much!

Shaurya Kumar

Talked to 5+ Dealers in the South-East, and this dealership beat every other one by CAR VALUE, TRADE-IN VALUE, AND LOWEST PRICE and all that by a landslide. Hands down the best customer experience I’ve had at a dealership

Steve Reynolds

Steve, in the service dept.,did a great job setting up the appointment and had everything done on time.

Anita Virani

I was quite pleased with my overall experience with your service department. Customer: ... We will not hesitate to recommend as THE place

Nancy Quinn

I stopped in to make an appointment for some repairs. The service department was able to take my car immediately and repair several things before the end of the day. With their loaner I was able to finish my errands and felt much safer once the repairs were made. The experience could not have been better!

Dede King

We had a great experience buying a car. Our sales associate, Caitlin Kelly, made the process as easy as possible. She took the time to show me all the special features in my car and helped me sync my phone. She is a professional!

Diane Childress

Service and employees were great. Just stayed quarantined a little long.

Keith Murray

Great customer service and very professional!

Derek Simmons

I like the fact that my car is picked up and returned to me by a very kind couple. A wonderful loaner is provided while the service is being done. The dealership is willing to accommodate my time frame. The service is good. My only problem this time and we will never know if it was when my car was in your possession or not but I noticed the tire was low. I took it in , there was a nail and it was repaired.

Joe Campbell

Just bought a new Lexus SUV. Lenora Sheridan was my sales person and the whole process was handled very professionally and efficiently. She did a great job with the details and the handling of the tedious paperwork. The members of the staff that I met, Brad, Ernie, Danny, Dennis and Dev were all very customer oriented and helpful. No regrets at all and would highly recommend doing business with Lexus in Greenville.

Barbara Wiren

People are always nice. Service done on time. Nice waiting area

Julie Ma

I bought my GX 460 2 years ago and am still very happy with the car and the service. Best place to buy cars is with Mr. Jim, and best customer service ever. They come trade in cars with you for maintenance if you’re live far away like I do and always make sure your car will come back clean and run smooth, I will recommend this place to everyone. Thank you Lexus of Greenville.

Joe Casano

The best service and friendly staff.

Pigmy and The Amazon

This place did not feel like a car dealership where the workers follow you around and push you to buy this and that. Lexus of Greenville gave us the experience we wish all dealers would, they let us look around as long as we wanted without bugging us about this model or that model! When we found the car my wife wanted Mariana Helped us get everything we wanted for it from price to service and even had it washed and filled with gas before we left! I’ve never been much of a fan of Lexus until now and you can count on me going back again

Curtis Potvin

Everyone at Lexus is incredibly nice and respectful. They went out of their way to help me with my car issues. They treat their customers well. I had issues with my car and they provided me a rental free of charge while they fixed my car.

Mary Carlyle

Excellent service from start to finish. Mino took excellent care of us as we navigated the purchase of our first Lexus. He met us at the door, sat down with us to find the right car for us and then took us for a test drive. The general sales manager and new car manager also introduced themselves to us. They were also super friendly and helpful. I also loved their waiting area complete with snack bar that provides job placement for young adults with autism. Wonderful experience all around!

Jessica Ramos

Thank You Lexus of Greenville for helping me get into my new car. This was the best car buying experience I have had. In the past purchasing a vehicle has been a long and overwhelming experience, however, thanks to Lexus of Greenville my experience was pretty amazing. Dev was incredibly attentive to my needs and I appreciate Dev keeping me in the know through every step of the process. Also, I am extremely happy with my purchase, thank you Dev. When I arrived to pick up my new car Liston was there to welcome me and ensured that I was up to speed on timing and next steps. In addition, Liston provided a great introduction to Joseph Crowley - the finance manager who helped me close the deal. This was a great team that I had the pleasure to work with and I cant wait to come back and purchase my Lexus :) in a few years.... Huge Shout out to Ernie who is the best. I appreciate you guys so much, you have no idea. Great Team, Amazing Experience! Jess.

Corey Lay

Came n for an oil change. Service Consultant (Cole Johnson )was professional and communicated well. Service Technician (Tylor) forgot to reinstall half of engine cowling and cowling fasteners on the other half of cowling. If I had not of lifted the hood to check work before leaving I would have driven off the lot, gotten home and would have had to return to correct the oversight.

Leslie Ziminsky

My gas mileage has gone down by 25%. I’ve bought new tires, brakes, alignment and had the fuel system flushed with no improvement. I’m not driving differently. No answers.

Conrad C

Sales staff were polite, not hyper aggressive and respectful of my time. Waiting area for service department appeared comfortable and the customers happy. Standard Lexus service and professionalism.

Sergio Robinson

Great service!! They take care of their customers.

Kaaren Anderson

All of the Lexus team members who I met were friendly and helpful. Ray Huber, the salesperson who I worked with, went out of his way to be sure I was comfortable and happy with the vehicle I chose and the price I paid.

Sandrs James

Great customer Service

Tim Ellis

Always Great Service !!! Geordie McDonald and Teresa Stanley are standouts for their extraordinary examples of Great Customer Service.

Susan Jenkins

Service was good. Worked with Brad Konopacke and he was very good with keeping me informed of service needed . The extra time for brake service was not excessive and I greatly appreciated that courtesy. Thank you , Susan Jenkins

Shaun Sumner

Great experience with professional, knowledgeable staff. Everything was as advertised and presented to me and the price was right.

j poland

No complimentary car wash. We were told the car wash was broken when we picked up our car. Seemed like there are ways to get around that, maybe get a sponge and a hose.