Reviews of Jones Ford (Car Concessionaire)

Solarize Financial

I recently bought a new truck from Jones Ford! Max (sales) was a great educator in my decision process... as well as Jake over in the service department. I typically do not 'review' but felt it was necessary based on the experience I received :D - Thanks fellas!

Richard Climer

Awesome place; kept the deal on the new F150 6k under what we told him the limit was.

Andrew O'Brien

They scheduled me for an appointment to repair my car and after 3 days never even touched the car and told me they would understand if I go elsewhere. The appointment was scheduled over a week in advance. They also do not offer loaner vehicles for my case. The only offer an onsite enterprise rental that I can pay for. Worst dealership experience ever. Never buying another Ford after this.

Amanda Orgoch

Jones Ford goes above and beyond to make sure you are satisfied with their products. 15 months after purchasing a vehicle I was experiencing issues that were within my extended warranty; not only did they try to make it right, but when they couldn't due to distance (as I moved out of town) they got me into a brand new car with a lesser payment and amazing APR. Beach Ford (in Myrtle Beach) could not or would not touch what Jones in North CHS was offering. I could not be more satisfied with every experience I've ever had at Jones Ford.

Lando Custodio

I bought a truck from this dealership and drove her to Columbia and got a call the next day that the truck has a recall..he even told us they dont sell cars that has a recall i mean really? You just made me think dont buy cars here.our safety was at risk but so glad were back in charleston safely.they fixed the problem right away and so far had no problem with the truck...

The Artist StudMusic FacePorter

omg i just love Jones Ford of charleston i can't guarantee any one the experience i had today but wow just wow dawn and mike were the most awesome and they really made the experience of buying a car stress free and down right easy got what i wanted at a great price with a outstandingly dependable brand on the front of my new car and the two that came before it Ford is my brand hands down no matter what any one has to say In my mind Ford means For Our Real Drivers I Thank You My family Thanks you I'm not surprised I can't say enough about Jones Ford OF Charleston

Doug Easter

Great experience, great folks. Excellent customer service. Worked with us to get the car we wanted for the price wanted to pay! Thanks again to the sales and service staff!

Cynthia Riley

My experience at John Ford was good.

Ashley Chambers

Amazing customer service by Jake! Had a recall on my 2016 Ford Fusion that I put off fixing until it was too late and the piece actually malfunctioned on me. He got me in for service that same day (after I called the dealership where I bought my car twice, with no call back) - and he had my car fixed in less than 45 minutes! He was awesome and has definitely has earned my service business going forward! Even while I was briefly waiting, everyone I encountered was super nice. Next time I'm in the market for a new car, I'll be coming to Jones Ford!

Thomasene Porter

Wonderful staff great place to get a car

Buddie Lynn Phipps

Highly recommend Jones Ford!!! Had a great experience buying our used F-150 4x4 and for a great price!! So definitely ask for Mel in Sales, Mike in Finance and Jacob in Service!! Thanks Guys!!!

Jason Holland

Always great customer service. Highly Recommended

Yrel Gillard

I brought my car in for the airbag recall and I was very dissatisfied at the technician because he said that the airbag light was still on and there would be $150 charge to diagnose the light which I think is self explanatory,the airbag that was replaced may be defective. I also spent $1200 unexpectedly to replace the wheel barrons on the front which I was told only one needed to be replaced. Also they never test drove the car. I had to bring it back as soon as i left the lot to find that they didnt tighten something up and then they preceeded to tell me I need to replace my motor mount. My car left there with problems that it didn't have when it went there.

C-STORE INC

Service dept is great but the quick lane is far from quick. Spent 2 hours for an oil change. Sales dept plays the back and forth game. Update. There right now and 1.5 hr wait. People are rude, tried to leave and mechanic blocked my expedition and won’t move it. Never buying or coming back. Scott needs to learn how to be a manager apparently.

Christopher Marcek

Jones ford is the only place i buy my vehicles. They are very accommodating and went above and beyond any other dealership. Best deals that other places cant do. If your looking for a good ford vehicle dont go any further, check them out.

brittany brauer

I was recently at Jones Ford for some issues I had been having with my Escape. I received the help and assistance I needed as soon as I walked into the doors. My car was repaired over a weeks time, but because of the service provided to me during this time, my life was not inconvenienced nor effected at any point. After my car was returned to me, there were no further problems, the car ran perfect, and I recieved a follow up call later in the week to ensure that everything was running smoothly. I will most definitely be back to this dealership for any assistance I may need in the future. Thank you Jake and everyone else at Jones Ford that helped to make my unfortunate situation such a wonderful one in the end!!

David Allegood

Very friendly, knowledgeable, and efficient both in sales and in service. After a bad experience with Summerville Ford, I tried Jones and am so glad I did. Best service I have received from any dealership in town.

Butch Bumgardner

When I took my Ford Focus into the quick service The staff was exceptionally friendly and helpful . My problem was taken care of very quickly thoroughly and professionally .

Kenneth Grismore

Excellent place to purchase a new or used vehicle from. I have lost count on the number of cars we have purchased from them over the years. They go above and beyond to make sure you get the best deal. The finance team are the best with getting the best rates and terms that best meet your needs. Go out to Jones Ford and look at their vast selection of vehicles and see about getting into a car or truck.

Fuller F

Just have all day to waste if your getting ANY kind of work done here. I stop coming here because of that same reason but recently I had to go back because of a recall. I had an appointment for 7am by 11 nothing was done! Fast forward 2days later they called and said they broke a bolt but when I get there the act like they never got a chance to LOOK at the car! 30hours and all that "was done" was an inspection, 30 hours! They had the audacity to ask me to bring it back, I'll go to Summerville instead thank you.

Dewey Thomas

I was able to get the exact truck I was looking for at a very reasonable price. It was the most pleasant car buying experience I've ever had. Dew

Roger Williamson

Work-related visit

MrJatradesmof0 .

Great location close to the highway and the interstate access. There are many different types of stores and businesses located around the area.

James Scott

After getting the run around from a different dealership and corporate itself, Jones Ford went the extra mile to make sure my wife's car was safe for herself and my children...couldn't be more grateful

Richard McMahon

Excellent service, exceptionally good quality, I recommend them to all my friends. Keep up the good work.

Ryan Mcgee

The initial purchase of my Ford Explorer was pretty much a disaster. Thanks to a few staff members, they turned things around and made it a better experience. Also when my vehicle was due for maintenance, they had it done in less than 45 mins.

Jamie M Lee

Jake took great care of me, he was very nice and helpful with the repair of my airbag recall in for my Mustang. That means a lot to me as I look for that great care with my vehicle that I love! Thank you Ford and Jake!

Alvaro Castro

I bought a Ford Focus 2017 brand new. We have been having really big problems with the transmission, I took the car 3 times there and they don't do anything about it, they keep telling me that there is nothing wrong and the transmission is about to fall apart. I don't know what to do because they don't care about their costumers. All I can say is don't buy ford. It's a shame how this brand doesn't care about their reputation. I hope somebody can fix my transmission that only have 25000 miles.

Dean Holmes

Super fast and friendly service! I thought I may have had an issue with my brakes, but they did a full inspection and reassured me that everything was fine. The prices are great as well!

Alicia Philpott

I only give three stars because the communication between your service consultants was horrible. Maybe next time will be better. We'll see.

Jacob Shinta

Bought a 2010 Raptor there and from purchase to servicing, it’s been a very positive experience and has changed my perception of large volume domestic car dealerships. Sales staff was knowledgeable and honest. Service department picked it up from their and continued to shore up and add to the positive vibes. Recommend them to anyone if in the market for new or used vehicles.

Sharon Quinn

Recall appointment scheduled and easily rescheduled online. They finished the recall work quicker than expected. Very friendly staff.

Benjamin A. Grewe

I had a spectacular experience with Jones Ford. From the sales staff, to the finance manager, to the general manager... Everyone was pleasant, and most importantly, not pushy. I told them what I wanted to pay, and they understand I was not willing to play any games. So we quickly settled on a price and got me out the door with my new Explorer. They also provide an incredible limited lifetime powertrain warranty on my SUV, which is a huge help. I highly recommend them over the other dealerships in the area (I visited quite a few before settling with Jones!)

Travis Atkinson

I am only reviewing my latest experience. I have used Jones for years, and will continue to. This review is for the maintenance performed at the Quick Lane. All good, except they stated "stated" they rotated my tires, but they didn't. I had even asked that they be balanced, but my tires were not touched. They spilled DEF all over the fill area and side of the truck and did not attempt to clean. Also, the interior of my truck was left pretty dirty with some nasty black grease.

Kalito Riann

Really bad service! U call them and nobody answer the phone.

Ginger Wernicke

No preasure, took the time with us to find out our needs.

Tracey Parham

Always a great experience when dealing with Jones Ford! I appreciate all of the assistance from Marty and the crew there. I highly recommend them for all of your auto needs.

Bruce Ceneskie

On vacation from Ohio and had the oil changed in my 2016 F-250. Great experience, service department friendly and professional. Service was fast and I was on the road quickly. Highly recommend.

David Winters

Mark And Allen were great in Service. My truck had alot of problems and they did a great job getting things fixed.

pierre givens

Great expertise and experience. Had no problems that they would not immediately address.

Green Dress

Called to schedule service for a recall. It’s July and they said it wouldn’t be till October or I would have to leave the car for 2-3 days

LIL MARTY

Did good job servicing vehicle but you need some signage indicating Quicklane is a part of Ford? Sort of confusing for first time user.

Taylor Pack

Had a great experience with my Mustang purchase at this Ford dealership. So much better in customer service compared to my past experiences at other dealerships.

DAN LONG

Mr. Mark Smith at the service department is a great asset to Jones Ford. Mr. Smith kept me informed of progress and any addition cost to the work being done.

Sharetta McCullough

I am typically a Ford fast lane customer. I love it there quick direct to the point and let you know exactly what to expect today. Five stars all the way for quick Lane. I had my first appointment with the service department. I must say I am not impressed. When I book the appointment for a tune-up oil change and HX of my rear window that would not close I was told 4 hours. The total time spent in the waiting room was 8 hours. My truck set in front of the service department for over an hour. it took another four hours for them to determine that the motor in my rear middle window was gone. the saving Grace at this point is the fact that one of the young ladies that work their saw me shivering uncontrollably because I was sick and was kind enough to turn on the gas logs.

Gary Gordon

Not very professional. Upon calling about a Car For sale I received vague texts from who I later learned is the internet sales Manager Travis. I called on multiple vehicles and leave detailed messages. I receive a random text,”Did you call?” Like I dialed a wrong number. Ugh

Jeriah Hershberger

Marty from Jones Ford just followed up and cleared up the questions I had hence the rating change. Recall 14S05. Calls for replacing Power Steering Sensor. They only reprogrammed it in 2017 now it went out again and they wont do anything when they should have replaced the part. Vin 1FMCU49H28KD21678 FORD ESCAPE HYBRID. They supposedly replaced the part under recall,but I found out they only reprogrammed it. Now the other day the wheel started shaking and all at once the power steering quite working while driving. Since at the time of the recall they dint replace a part only labor they will only warranty for 1 year versus 2 if they would have replaced the part as required.

Katherine Berry

Absolutely terrible customer service. It was an absolute nightmare getting my car there, getting it serviced, and getting it back. For starters, they lost my car, the keys, and record of it being there then questioned my intelligence asking if I was sure that it was there. VERY LONG STORY SHORT they "fixed" the issues and got it back to me after almost a month. I am having the same issues again with the car after only having it two weeks and I've called them numerous times to only leave voice mails and receive zero calls back.100% terrible customer service at Jones Ford. Still waiting for my call back... hopefully this will help

William Kozak

My experience was outstanding. Mike Kane was the salesman who was very professional through that lengthy process of getting the right vehicle. His knowledge and personality are the main reasons I left with a new Ecosport.

John Clement

Had a great experience here buying my 2018 F150. Got a lower price and rate than expected! Will recommend them and return for my next purchase.

Logan Lowder

The absolute WORST experience of my life. My husbands truck was in a wreck and the insurance company gave us a choice in who we used to do the body damage repairs. Our truck was less than 6 months old and we purchased it from Jones so of course we chose them to fix it. Well, we've had to take our truck back to the dealership for the NINTH time today because the repairs were done so horribly. They painted the truck the WRONG COLOR the first few times, our passenger side door was never bolted on correctly and came loose (hanging on by ONE BOLT) while we were on a road trip, and this morning my husband went out to a flooded truck, coming directly from where the "repairs" were made. Unfortunately, we've talked to everyone in management including the owner and no one wants to or feels the need to solve this issue. Even when it was brought to there attention that this is a safety issue, still nothing. The owners response was "oh well just keep bringing it back and we'll keep fixing it." If you do any kind of business with this place, it will be equivalent to just setting your money on fire. No care or concern for the clients/customers. How unfortunate that this "family owned business" can't do better than this.

Ted Jackson

Quick and efficient! These guys teamed up and got me out before I could get antsy. Service manager was courteous and did a thorough review of my vehicle's service "report card." Highly recommend.

Cheryl Steadman

Great experience!! Would recommend them highly!

Kelly Smith

Told me it would be 2 hours to change oil and fix my tire that had a slow leak but took 3 hours and then told me there was a nail in the tire but it wasn’t leaking so they left it. That sucks but when I was heading out of town 16 hours later, the tire went flat and the only tire place open will take at least 2 hours to get to it. Thanks Quick Lane. Your incompetence not only cut into my vacation, but could have killed me and my wife.

Chris Pelt

Chris James did an excellent job getting my son's car diagnosed and repaired while showing concern for the inaccessibility of the car by expediting it's repair. Super job!

Lori Moore

This is the best Ford dealership to have ever serviced my vehicle. Prompt and courteous. I highly recommend them. I even drive out of the way to have my car serviced here.

stephen rogers

Brian and the sales team hit this out out of the park! Our new 2019 ford explorer is exactly what we needed for our New family vehicle. Devon did all the leg work and took us for a great test drive down by the airforce base there in North Charleston. Denise in finance closed the deal giving all the information needed to make the best decision for us. Thank you Jones Ford!

Christen Floyd

Fast and friendly when I had an emergency with my car. Allen was very helpful

kristen metty

Treat you right and get you out the door right away if they're not too busy.

hunter jones

I had my 1999 Ford Ranger brought in after it broke down on me. I wanted a diagnosis to be performed to see if it was even worth fixing as the value of the truck is waning with it at 160k miles. I agreed to pay the $145 flat diagnosis fee, and after a couple of days and discussion, I got a voicemail that they wanted to do some work that was too expensive for me, and wasn't event to completely fix the truck. I called back and told them not to do it, but Jake had said they already started. I was furious. The next day I went in and talked to the service manager and Jake, and they agreed to drop the cost of the work I didn't approve, and all I paid was the $145 diagnosis fee, AND they told me that the timing belt on the truck had broke, so I still got my diagnosis. This was going to be 1 star review but due to Jake being a man of his word we had it resolved without conflict. Big thanks to Jake and Jones Ford for being trustworthy.

Jay Stewart

Sales staff is top notch- 5 stars. Pank, the internet sales manager is excellent to work with and just a good guy. I purchased out of state and that is always a fricken mess, but the business dept there is kind of “big dealer old school” IMO. I felt that I was a slight bother every time I called finance to be honest, but they do what they say they are going to do...just no more than what is stated. i.e. They could have helped me out by post dating my bill of sale to the date of delivery...instead I had 6 days to register my car. That was frustrating as it was not possible to do so. Again, finance is particularly pushy with all the unnecessary add on items. Just ensure the OTD price you get from sales is what you pay. Overall I’d still buy from Jones again. My issues were minor in the over all scheme of things.

Ben Worsham

Everyone friendly inside and glad to help or answers any questions you may have. Park where you need outside and walk in to the front desk for whatever you need. Sometimes you will be greeted outside as you walk up. Bought a truck here which works great! Process was smooth and as with buying any vehicle takes a few hours. Test drive the vehicle you are looking at, head back to the office and go from there. Make sure to bring documents with you, especially if you are looking to trade in. Make sure to have someone available to pick you up or grab your other vehicle if you buy or trade in. After buying I was guaranteed my other vehicle would be returned home though the next day was told I’d have to find a way to get it myself. Still an overall good experience.

Tyler Carlson

Dealer went above and beyond in finding the truck we were looking for and getting it for us. Everything was easy and we had confidence in our purchase. They also gave us a good value for our trade. Would recommend Chris Pelt for anyone looking for a new vehicle.

Stephen Koo

Bought a 2018 F150 from Jones Ford. I loved the old newspaper memorabilia on the walls. Sales person was very quick to sell me the truck. Nice sales manager and finance guy. However, the salesperson never stayed to show me anything about the truck. He just left to go play pool. Never called me to follow up on my purchase. I just received an email from Jones Ford with a survey. Probably not buying my next truck from them. Sales staff needs a systematic routine in place to eliminate these types of situations.

Jerry DiClementi

My wife took her Escape into the service center because it stalled. Service center found nothing wrong, said it was a glitch. Sent her over to the Express Oil change to get it checked out. Tech gave it a clean bill of health and said the battery was fine. Started having some minor issues on our trip to Florida a day later. Got back and checked battery myself. It was so full of corrosion I have no idea how the tech checked it. Called to complain and got the it wasn't our fault speech. Not getting my money again

Chris Herndon

My recent experience buying a 2018 Mustang was the absolute best buying experience I've ever had. From initial negotiations to the signing of the final documents in finance, it was easy for me to see that it was about more than just the sale for the folks running this dealership. It was about establishing loyalty and a strong customer base, and they did exactly that.

John Michael II

Bought my 2018 F150 from Jones Ford and couldn’t have been happier with my decision. Friendly and knowledgeable salesman. Gave me fair trade in value for my Jeep. I encourage others to visit this dealership as well. Thanks Wanda, wish you the best.

Henry Darby

I will give a four star as opposed to a one star of which I started to give. The oil plug was not correctly placed during the oil change; and as a result, my driveway was messed up as well as below my truck because of the oil leak. However, when I returned to Jones, my truck was immediately placed on the rack; and the problem was resolved expeditiously along with giving some degreaser to clean my driveway. Because of the no-haggling of giving another oil change because of the leak, I will continue allowing Jones to do my oil changes; but I might say that the oil change is little pricey and may be so with the addition of the tire rotation. A good business to serve your vehicle...

Beth Clark

We took our company Transit in to check out a clicking noise. We were told the engine had to be replaced and given a quote of more than $6,000. We were not satisfied given the truck is less than 4 years old and less than 100,000 miles so we took to another place for a second opinion. It was a valve issue and repaired for less than $1500. The place we had repair it told us that those Transits have a history of this type of issue and the Ford dealership certainly should be aware of it. I'm giving them the benefit of the doubt and hope the guy was just inexperienced instead of trying to rip us off. Always get a second opinion here!

Britton Riddle

It wouldn’t let me post zero stars. I had a terrible experience. It has been about a month and I am still waiting on Chris James, the head service manager to call me back. My truck is unsafe to drive but Jones insisted that it was repaired and perfectly fine to drive. I bought my F-150 Lariat brand new from Jones Ford, which I will never do again. After calling Chris James 4-5 and sometimes 6 times a day, he will not answer the phone nor return voicemails. We was either at lunch (for two hours because I stood at the front desk and waited for him to return), in a meeting, delivering a vehicle, or simply unavailable. I was told “Chris is doing exactly what Ford has instructed him to do.” After consecutive days of these phone calls, my routine 9 am call response was “Chris is out for the day” and at that point I drove my truck to Palmetto Ford. There is a reason Graham Eubank runs the number one Ford dealership. With twenty seven years of experience Jim McMaster, the head service technician, has been extremely helpful along with John Mount and the rest of the helpful guys that greet you outside. Anyway, I’m still waiting on Chris James to call me back while I am driving a truck that is shifting gears on its own.

Cecil Taylor

I am a fairly new customer at Jones Ford Quick Change, approximately 12 months. I have had 2 of my 3 Fords serviced here. My wife's Expedition needed an oil change and since 2 of 3 had good reviews I would make it 3. I delivered the expedition and was out a little over an hour with my veteran discount making the bottom line acceptable. Jones Ford is the maintenance choice. 5 of 5 stars.

Steven Sullivan

Service was great at Jones Ford. Not happy with my 2016 f150 2.7 EcoBoost as they have had to repalce the heads and 2 weeks later the engine block with only 25k miles on it. This is my 1st Ford and my last Ford !

Julia Prince

I just wanted to take the time to say how unbelievably impressed I am with the service department. Adam especially was SO helpful throughout what could have been so stressful , and I am eternally grateful! I would give them 100 stars if I could.

Sandra Proude

First let me say that my car buying experience at Jones Ford was the smoothest ever. I did have a bumpy experience the first time I had my new vehicle serviced. But they have responded to the challenge to make the process as smooth and easy as my purchasing experience. I am glad they did that, because I was really impressed with the dealership overall. I look forward to returning.

Amber Clarkston

I've been dealing with several people at Jones since yesterday concerning this POS truck they sold me and ALLOWED me to pay in full and actually drive off the lot, KNOWING everything that was wrong and not disclosing it. I'm a very long standing customer of Jones ford (having purchased 3 BRAND NEW vehicles in the past), but can absolutely guarantee that I will NEVER speak of their name ever again in a positive manner. What a shame considering that when the new Bronco hits the market, my wife and I were going to be coming to them to buy one as our family vehicle. I will be shopping at the other Ford dealerships In the area from now on and I can promise for every 1 person I tell my story to, they will tell 10+....and I intend on passing my horrible experience to quite a bit of people. The ONLY reason I bought a used truck was because it was coming from Jones ford and I know the reputation in the community behind the company's name. What a waste. Thanks for absolutely nothing. But hey...they got $8000 for a POS truck (paid in full..cash) so I'm sure no sleep on their end will be lost. Me, I'm out $8000 and have a truck sitting in my yard that isnt safe to drive, when it decides to even start.

Rob Lawhorn

I was shocked how pleasant the experience was. The professional who helped me was Jason Campbell yes like the soup. No pressure, polite and honest. The other Ford dealerships aren't even close to this level of service. My wife got her eye on a new edge

Monica Blasi

After a extremely horrible experience with the service department at Palmetto Ford last year I can honestly say the experience with Jones Ford has been unbelievable. They were really good with their communication, letting me know when my car would be fixed and everything was done to my satisfactory. This will certainly be where we take all of our Ford's from now on.

Reed Wilson

The best experience I've ever had with a dealership.

Kenneth George

I use Quick Lane for my vehicle service. Get there early. Reasonable prices and trustworthy.

Herndin McCormick

I feel that all involved was and is doing the best they could.

Wes Johnson

Went for oil change. Was told 2.5 hour wait, but they have a shuttle to take me to work. Waited 2 hours for the shuttle, while being told the "shuttle was on the way" many times during those 2 hours. I finally took an Uber to work. I have tried 7 times during the past week to get an oil change and the wait is always 2.5 hours or more. The website shows that they open at 8:00, so I got there at 8:00 and there were 14 people ahead of me...because they actually open at 7:00. The website hours are wrong. UPDATE: Jones Ford did reach out and made the situation right. Sometimes bad things happen at work. How those bad situations get handled says a lot about the company.

Alvin Simpson

Great honest service & techs!

Dylan Schrom

Great service. They were unfamiliar with my warranty, but once that was figured out, fantastic service. My hometown did not fix the problems I asked them to. But these fellas did because they read the warranty. Great service. Super friendly.

Tom Cook

Polite, respectful and helpful.

Thomas Byrd

I had a really good experience with Jones Ford. I didn't have to setup an appointment to get service. The people were very pleasant and knowledgeable. The waiting room was nice and clean. You have a free shuttle service available if you choose not to wait on your vehicle. I would definitely good back to the Jones team for service in the future.

Gregory Smith

Wonderful place to buy car or truck love it. Thanks Jones ford

Joshua Brashear

Went for a recall and they tried to sell me stuff i can do on my own. Then standoffish when i picked it up.

Michael Johnson

I'm not sure why service departments at auto dealerships try to offer an appointment service, when they never seem to understand what an appointment implies. Every other appointment I set up means something will happen at the appointed time. At this dealership, it means you get put in the queue, and you hope that your car will be serviced in a reasonable time frame. I don't use dealers for service if I can help it, and my current experience confirms my stance. On the plus side, the chairs are comfortable, but the coffee is weak.

Tom Brady

Always professional, always willing to help and the waiting time while the service is being performed is very reasonable

Stephanie Smith

Make sure you take ALL your valuables out of your car before getting it serviced...

Ivory Porter

I love my Jones Ford dealership on rivers ave in North Charleston this is by far the best dealership experience I've had so far I called on a Friday evening in reference to have the oil changed in my new Ford Focus and I was thinking I needed an appointment the guy that I spoke with was more than happy to help me I told him that I needed an oil change and he replied ma'am it's no need for an appointment come on in and we'll take care of you so Saturday morning I drove my new car to the Jones Ford dealership on rivers ave I didn't want to wait around so I had a ride pick me up and take me home after about an hour I had a call telling to come and pick up my car it was all done I was more than happy to go and get my new car with fresh oil in it I love the fact that the same place I brought my focus is the place that service my focus I received a full report on my ride and was happy to know that it's nothing wrong with it from the breaks to the fluids my Jones Ford dealership can do it I love my new car so much I wrote a song about how much I love it and I call it I'm focused written and recorded by me Maybe on day I can do a Jones Ford commercial telling everybody just how much I love my new Ford Focus and that the Jones Ford dealership is the best place in Charleston SC to buy a new or used Ford

johnny utah

I was in a hurry. I needed two new keys /fobs. I was told that this would not be an issue. Initially, we thought I would have to be towed there and then have the keys made but I was finally able to start the truck. After they said that it would take about 15 minutes, I waited an hour to find out that they didn't even have the parts in stock. If I had had the truck towed there this would have been an even greater issue as it would have cost me getting to the airport with all of my work stuff. As it was, they still cost me 200 dollars because I missed checkout at my hotel and was charged for another night that I am not even staying. Every time I go here, I feel like I wish I had waited and gone out of my way to another dealership not in Charleston. Lesson finally learned...

Cameron Storm

I was able to quickly get information on the truck I wanted, schedule a test drive, and buy it in record time (compared to other dealership experiences). Very painless. Shout out to Mel for facilitating all of it.

Kris W

Went to the quick lane place they run for an alignment after replacing front end parts on my truck. What I recieved was a very poor alignment that the service writer blamed on worn parts that don't even exist on my truck. He said rack and pinion, my truck has a standard steering gear box) After telling him what was on it and they were new he was silent. Explained that I was ASE certified and his mechanic was simply lazy, again crickets from service writer. Paid my bill and went home to contact customer relations. The gentleman I spoke with said they would be in touch to resolve the issue. It's been a couple of weeks and I haven't heard a peep. I explained to the customer relations director I would of actually paid more to get a proper alignment as my truck is more complex than most cars. Very disappointed in how this situation was handled. They simply want your money and you out the door.

Austin Helms

Jake made the process as easy and painless as he possibly could. The lounge area was really nice and comfortable. The service was great, the only reason I didn't give a fifth star was due to having to wait weeks to get an appointment to have it checked out and another couple of weeks to get the part in.

David Strickland

Recently, I scheduled a steering gear box replacement where I even supplied the part. I was called back and told to be there at 0830 am sharp by the service staff. It was confirmed that they would accommodate my need to stay with the vehicle and do what work I could from my laptop in their lobby. So after they confirmed I scheduled out my day as best I could. I arrived promptly and was greeted, checked in and went to work in the lobby. Around 1030 one of the service techs checked on me saying everything was going well. Another two hours goes by which is now around 1230 and I see my vehicle pull around front. I go up to check it out thinking Wow that was fast and great. Nope !! When I walked up to the counter with a smile on my face I was informed, after 4 hours of waiting,that they couldn't do the repair ! I asked what they meant as in was their a welded bolt, was the part that brought wrong etc? The service staff just said Nope we can't do it, I asked again, Why? Rudely I was told that they had no one to do the job and that they were too busy that day to do anything about it or to further accommodate my needs. I about flipped out when I was literally told "it is what it is by the service staff". I calmed down and simply said this is unacceptable and you have to do something to make this better . At which point they said sorry it is what it is again! Frustrated , I asked for the manager who never showed. After another 30 minutes of waiting for him I left. I called and left a voicemail for him to call me back being that I have done business with Jones Ford for several years I still wanted to give them a chance to make things right. I drove off and went about saving my day as best I could. I received a phone call from Chris James the service manager late that afternoon. The phone call was sorely disappointing as he basically said again it is what it is and that's the way it goes and that people don't expect to wait for repairs. I said well whats that million dollar lobby for then? He again said sorry , it is what it is in the auto industry ! I did receive an estimate the next day from Chris that was supposed to show a labor reduction for my troubles. However, after checking around with other reputable mechanics the estimate was found to be 100.00 more than the two other estimates I received. TERRIBLE SERVICE and a HUGE DISSERVICE to Quaddy and Lucy Jones and the Jones Ford heritage. Your new management and ownership should be ashamed! I am simply disgusted with your entire operation and was mistreated terribly in all aspects.

Tracy Rhett

I watched TV and took a nap n talked to the manager I didn't have an appointment if Tom about 1hr 45min to get me in and out

ronald dye

Had an appointment when I brought my cat in at 1030. I left the car to do a air bag recall on 2005 Ford mustang. I called at 1400 to see if its ready. I got off of work at 4 and went to pick up my car which should have been ready. Got there car still on the same spot. I know the car was 2005 and a recall but there should have been a little better service. I had to wait until 5:30.

Keith Janis

I visited the quick service facility for an oil change. The service advisor Vince was pleasant and professional, he informed me of some additional maintenance items that should be done as well. They completed the work on time and budget and returned my vehicle to me spotless as well. I would highly recommend this dealership to my friends and family. If you are in the area take advantage of this tremendous family owned business.

Cal Ellison

Recently while on a weekend trip with fellow Thunderbird owners I was broadsided by a big Deer. Luckily there was no airbag involvement but the entire passenger side of my car was damaged. Jones Ford has some real craftsmen in their collision shop and USAA my insurance company got me back in "Roxy" after two weeks. While I was waiting I had a 2018 Mustang Convertible to use which Enterprise supplied and USAA paid for. All car accidents should be so painless. Thank you, Jones Ford!

carol roberts

It's a great place to work.

John Sloane

I have purchased several vehicles from Jones Ford and specifically Wanda with the previous four vehicles. I always am treated with respect and professionalism by everyone during my purchase transaction. I am always satisfied with the purchase price of the vehicles and have no plans on purchasing any other vehicles from any other dealership. Jones Ford is my exclusive preferred dealership.

emily walters

I love these people. They took good care of me.

Tatiana Conover

VERY unfriendly and arrogant service staff members at Jones Ford. They do not even smile and seem pleasant when you walk through the services doors! Then when you ask them questions, they act like you are a bother to them.. not okay. Not to mention the first time I came here to have a warranty situation fixed that was covered by the manufacture.... had a appointment made by JAKE ... and I STILL ended up waiting over 3 hours for a 30 min-to an 1 hour type of fix on my SYNC. Ridiculous!!! Work on customer service and put a smile on your face Jones Ford. Do you all hate your job that much?! Had a family member come in today 5-24- to have my car serviced and yet again no smiles and not even a hi how can I help you from ANYONE. She asked about possibly getting a loaner car since it would take over a day and they just said "go rent a car"... very cold to her. Did not seem to care that Jones Ford just lost a customer. She drove off and left after the way she was treated.

Brian wylie

Very fast service, not as thorough as could be expected. Yes they changed my oil, they didn't check other fluids, didn't rotate the tires and overall didn't meet expectations while being extremely expensive. I doubt I'll return as a customer

Nick Zieser

Rough experience with the QuickLane, won't utilize their services again. Dropped car for oil change and 2 new tires, they mistakenly swapped out a good tire and left the one with a nail. Brought it back on a Friday to swap the bad tire, never got a call when it was done. I called on Monday morning and learned it had been sitting there complete. I asked for a pickup at 2pm that day from the courtesy car, but it didnt show, and multiple calls to the Quicklane went unanswered. Paid for an Uber instead. I told the manager I was not satisfied and wouldn't be returning but that didn't phase him as he kept typing on the computer. They won't miss me though as there is always plenty of customers waiting for service. I hope you have a better experience.

Ernest Brown

Very professional got my vehicle in and out at a reasonable time and appreciated the honesty

Frank Barger

Staff was friendly and helpful. Went above and beyond

Cortnee

Everyone is very polite here especially Ms. Summer thank you for being so helpful.

Debra McGinnis

Chris was awsome and the service was fast.

Greg Shore

On July 5th, I brought my car in for a repair to a seat mechanism and was told I would need to wait three weeks for an appointment. A service advisor told me if I brought it back after the weekend, first thing in the morning, that they would take a look at my car and come up with a plan to repair it. I showed up when they opened and dropped off my car. Having not heard from my service advisor by 5 pm, I went online to get the phone number and found that I could send a text message. I did so, asking for an update on my vehicle. I received two confirmation text messages saying that my request was passed on to another person and the second text message said my request was passed on to a different person and yet, I never received a text message or phone call about my vehicle. If you're going to have such a feature on your website, you need to monitor and respond to the traffic it generates, otherwise you do nothing but frustrate your customer. At 6 pm, I called and asked if I could pick up my vehicle. I was told that the service department didn't get to my car until late in the afternoon and that I wouldn't be able to get it until late the next morning. I had not been told that they may not be able to get to my car that day and that they might need to keep it overnight. Now I had to figure out transportation for a second day. When I did pick up the car the next day, I was told it would take 3-5 days to get the parts in and then they would get me back in to fix the seat. That was six days ago. I am absolutely okay with delays in repairs and diagnosis and the delay in getting the parts in. I am not okay with the lack of communication from the service department. *** I originally rated them with 3-stars but downgraded the rating to 1-star. The seat was eventually repaired and I totally understand the time it took to do so. However, the seats were coated with grease which I didn’t notice until I arrived home. Because I needed the vehicle, I cleaned them myself and took the car back the next day. I showed the towel I used to the service advisor. He seemed to be appalled as I was, kept the towel, and said he would speak to the service manager. As we were examining the vehicle, we noticed a cigarette burn and a second tear in the seat back. The service advisor said they had a guy who would fix both holes. It’s been over a month and I’ve heard nothing back from dealership. ***** I posted the above review and you can see the response below. Amazingly, they've invited me to call them rather than calling me directly! They have the service record. They have my phone number. Even if these reviews are partially anonymous, a quick check with their service advisors would reveal who I am - there aren't that many seat mechanisms that took three weeks to repair. They could pick up the phone and call me and attempt to make things right but they chose not to. Again, they are lousy at communicating with their customers.

Jared Mankins

Great experience. I took my explorer in for transmission issues, and they gave me a loaner, no questions asked, as well as fixed my truck in less than the time they originally quoted. They even checked it out and fixed other issues free of charge. I will definately come back

Gerald Gries

Had a great buying experience at Jones Ford. Purchased a new F-150 using Jesse Hicks as sales rep. GREAT working with Jesse and Finance Manager Diane Jordan to get the deal completed. Thank you Jones Ford for a job well done.. Sincerely Jerry Gries

edward leddy

We've been going here since we moved done from New York in 2011. Outstanding service. Since they have upgraded and added onto there location, they are better then ever. Great service department. And their quick lube is really good. Crystal in the service department is the best. We just bought our replacement car ( 2017 leftover Edge) from them. Great salesman ( Max Parker). No high pressure sales pressure.

Matthew Boomhower

Has had my vehicle for two months. Do not return calls, leaves you on hold for excessive time periods. Transfers to random people multiple times. Awful service!

Barb Barber

We have been taking our truck to Jones Ford for probably 10 years. We have been very happy with their service. From changing oil and all the other things that can go wrong with a 2004 diesel-powered F 250.. they always make it right and they listen to you. And we will keep taking our truck there. Thanks guys for all you do

Christy Lowell

I had a great experience buying my "new" used car at Jones Ford, from the Sales Team to the Financing. I would definitely recommend stopping by and checking them out.

Sheree

Jake was really great. He had the appointment on his mind. He knew it when I walked in the door at 7:30 a.m. He was prepared to take me home with the shuttle and asked if they needed to pick me up and bring me back the next day when the car was ready. When I was picking it up, I called 5 minutes ahead of time and left a voicemail message that I was on my and could he have the car waiting. I honestly thought that I was going to have to wait given I was so close to arriving but it was ready and waiting. All I had to do was sign the paper and off I went. Great job Jake Brock!!!!

Eric Keen

Just bought a new F-250 and had to have several things taken care of. Jake in the service center was fantastic with his communication and explanations of what they needed to do. It's great to have someone that gets to know you and your vehicle and is there when you need them. I wouldn't take my truck to anyone else. Go see Jake!

Paula Fannin

My comment is to add to a recent comment made on May 9th after reviewing and it appears there hasn't been any action taken regarding women not being taken seriously at Jones Ford Quick Lane. May 13th I arrived at 8:30 a.m. for a routine oil change on my 2018 F150. I was informed by Josh/88 that it would be a 2.5 to 3.0 hour wait. I was advised that if I came back between 2:00 p.m. and 3:00 p.m. the wait time would be much less. I came back at 2:00 p.m. and again I was told by a different service tech (No Name) that the wait time would be 2.0 to 3.0 hours to wait for an oil change and that I should come back another day. I work full time and can not just come whenever it suits Jones Ford. I walked out to my truck and decided to call the service department from my vehicle. I explained the situation to the representative who answered the phone and their comment right away; that a shuttle service should have been offered. I walked back into the Quick Lane and spoke to Josh/88. I proceeded to ask him about the shuttle service that was recommended over the phone and he quickly apologized. Josh/88 said he forgets to offer that Jones Ford has this service available. Sounds like an ongoing oversight since the other service rep. didn't offer it either. I was given a shuttle home. My husband met me at home after leaving work in order to give me the car key to our spare vehicle. My son later had to drive back to Jones Ford with me in order to get my truck. Once I arrived at the dealership, I walked into the Quick Lane in order to follow up to see if my vehicle was complete since I didn't receive a phone call as expected. Josh/ 88 told me that he didn't bother calling since I was coming back. I am really frustrated with the amount of time/waste I spent with Jones Ford today. Me, my son and husband were greatly impacted today by the lack of communication, knowledge and desire to do the right thing. Your sales department was fantastic, but your service department leaves a lot to be desired. Remember customers just don't purchase vehicles they also get them serviced.

D. Mackie

Appointment made 24Sep18 at 5pm, so they would have available next day. Vehicle did not go in for repairs until 28Sep18. This dealership has a serious system failure when in comes to repair appointments. I am sure Jones Ford will advise me to contact the customer relations manager. But already did that. Manager was one that got it in for repairs only after I found vehicle still not in shop by the 27Sep18. No type of compensation offered. Just apologies for the system failure. More to this but just a tidbit of what I believe to be there policy of apology therapy.

Larry Mayfield

Got "The Works". In and out in less than 30 minutes. I highly recommend Jones Ford.

Google User

Courteous salesperson. Didnt have the car at the price we were looking for.

Elaine s

This dealership had such poor management that we decided to go with a completely different make of car. Terrible service when trying to buy a car. The salesman we worked with didn’t inform us that he wouldn’t be there the next day & didn’t really look at us potential buyer - sales no-no #1 so when we cane back the next day we were tossed around from salesperson to salesperson. Finally the last sales person we dealt with asked if I could enter my own info in their computer system bc she found it too hard

john walsh

Mike Kane was very paitence, with my indecision & my going back & forth looking at car, after car...very competitive with other dealers around. I was happy to do business with them.I do recommend Mike Kane

Philjcksn jcksn

Great place, friendly staff. All my needs taken care of and my Mustang is running fine.

Donald Jones

Easy to work with when buying my vehicle. Very good experience when I stopped in at their Fast Lane service for oil change. In and out in 90 minutes with oil change tire rotation and safety check. All free of course.

Indigo Lemon

Allen in service was so awesome. I called the day before and he listened to all of my concerns and gave me his opinion of a solution which I truly appreciated. The next day I brought my car he was so attentive, welcoming me as soon as I walked the door. Very speedy process. The shuttle guy, forgot his name is also extremely nice too. He was on time and very kind. Thank you Ford

Amy Wilkerson

I recently had to have my vehicle serviced for a warranty issue. They were friendly from the moment I walked in the door. Allen is who I was working with. He kept me updated, called back with info as promised and provided all around great customer service!

Myriam Dietrich

I have brought my mustang in 2 times and both times it's as if I am bothering the service staff. When I picked up my car the last time I asked the staff member who brought my car to me if they found what was wrong with the car. His answer was, I'm not the one who took your car so I have no idea." I would have expected that he offer to speak to someone who actually looked at the car. He did not. The service staff seems not be motivated to insure good customer service. Very different from the sales staff. I will be taking my car else where in the future.

Stephen Harrelson

Phil McDonald and the staff at Jones Ford did an excellent job servicing my 2012 F-150. These guys have excellent communication with the customer. Very quick turn around time on my Truck. I would recommend Jones Ford to everybody. I wouldn't take my truck to anyone else.

robert mccuen

Jake was very professional and helpful! Great customer service!

Teresa Summers

The service was exceptional and quick as always. I didn’t have to wait long at all.

darleen delano

I am new to the area, I called and they were very helpful in telling me about the oil service - no appointment needed. I went in after work and was promptly taken care, I was in and out in just over an hour. Every one was very pleasant and helpful. Thank you

A Cross

Fantastic buying experience and unparalleled customer service, right out the gate. Would definitely recommend a visit to Jones Ford!

Nichole L

We got excellent service here. I would recommend anyone going here to buy a Ford. The manager there is patient and hardworking. Our salesman was Travis and he went above and beyond for us. He was very patient and great with our two kids. One of the best experiences with a dealer by far!!

R Colbert

You can get service even if you didnt buy a car from them

L B

Being from out of state I was sure I was going to get raked over the coals, but it was the complete opposite! Scott in quicklane was awesome! They put a new valve stem on and had it ready quicker than they said for an incredibly fair price. I would recommend them to anyone!

Steven Walker

People very professional. Work done in a timely manner.

Ajay Kumar Nimmagadda

Service is good. But, vehicle is not good. After 2 months I need to change the tires, engine start vibrating. Not satisfied with vehicle.

Geo Moore

My experience with Ford was amazing. They kept in touch with me constantly and I was never in the dark about anything concerning my vehicle. They went over and beyond my expectations and gave second to none customer service! ~Eugene G. Elmore

Jason Lundy

Staff we dealt with when we arrived didn't want anything to do with us and sent us over to the service department. They checked our battery out and found not wrong. The vehicle battery dead again and is currently there and is back with the folks where we started with the first time. Have not heard back from them yet. It has been two days since they came and got it.

Jason Bonavito

great place great warranty hands down

Martin Scarbrough

Wonder Experience!!! My appointment was at 7:30am and my Ford F-150 was being processed at exactly 7:30am by Alan at the service desk. My repair was going to take half the day but I was out by mid morning!!! Great Service, Friendly Staff and Customer Satisfaction was job one with the entire staff and the reason I always bring my vehicle to Jones Ford now and in the future!!! Thank You Jones Ford!!!

Karthik Nair

Had some Expectation for what My car was going to be and those expectations were fulfilled. I had the best experience with Jones Ford, the process was smooth and the follow up after my purchase is still coming which says a lot. I would like to thank Wanda for being patient with me and my family. Overall would recommend and will be returning when my new car gets worn down or something else *touch wood, hopefully not soon.

Julia Korol

Horrible experience! My car (Ford Focus SE 2016) is still under warranty (3yesrs old). Had to change transmission 4 times(recall)! 3 times it was back in DC where I lived before moved toCharleston. Never had any problems there ,my car been inspected in the same day I call about the problems, rental car - was available and covered for me every time they had to fix transmission . So I got the same problem after I moved here and Jones was the place where I took my car first time. I scheduled an appointment and in two weeks my car was fixed( I was able to drive my car this two weeks since they said it was not dangerous). This time my car won't start at all and again it still under warranty since I got it brand new 3 years ago. When I called Jones dealership and asked for appointment and told them what happened they said t"there is nothing we can do, the closest appointment for inspection we have is in 3 weeks". When I told them that I have the ingine light on and the workers at avto parts checked it for me and it gave few transmission codes problems (that's why my car is not driving), they said we still have to inspect your car and only after inspection we MAY give you rental car. Basically they don't care about recalls, they don't care about you existing in Charleston without your vehicle (which is impossible for me since I live in Mount pleasant and work downtown), even when I told them I'll get the rental car and let you inspect my car in two/three weeks just please reimburse me for that after you find out that's transmission recall issue, they still said NO WE CAN'T DO THAT FOR YOU. I asked for any other solutions they could offer and didn't get any answer except "there is nothing we can do" . Thank you Jones Ford for understanding. I hope you don't treat all your customers the way you treated me.

Michael Rossow

Friendliest dealership in the Lowcountry. Sales, finance and management were all awesome. Would recommend and buy from them again. Ask for Brian.

Lydiamay Wylesky

Great service, but you need baby changing tables in the bathrooms had to change my daughter in the sink

JED KLIMAS

Jones Ford went above and beyond with competitive pricing, great service and did exactly what they promised. Pank was fantastic and Mr. Larry and his wife delivered my new mustang 3 hours away. Great people!

ken kreutzer

Outstanding service and outstanding people. Highly recommend serving your car at Jones Ford North Charleston. Quick and professional start to finish.

Heather Tackett

Needed a new Engine. Jake was very caring and took care of everything quickly efficiently and helped me figure out what was going to work best with my budget. He kept mr in the know at every step and emailed me all the details. He was awesome. Ask for Jake. He will take care of you!

Linda Unknown

Very helpful. Not pushy. Nice cars too!

Gregory Robinson

The greatest car buying experience ever! My wife and I were nervous being that it was our first major dealership experience, but Devin, our sales rep and the rest of the staff listened to what we had to say and walked us through step by step for a no pressure, hassle free car buying experience at a great deal. Thanks Devin, and the rest of the team ar Jones ford, you'll just got yourselves a customer for life!

Samuel Nunn

Recently had some work done on my car in the body shop. The car came back looking great. I am very pleased with the job they did in the right amount of time.

Chris Marino

Jones Ford Service department is the best in the industry. I have owned 5 trucks in the past 15 years and worked with all of the local dealerships. Jones Ford is hands down the the best. They listen to their customers and solve the problems they come in for without ups selling. I would not go anywhere else.

Colin Brown

These guys have been awesome every time I have come in! I went to Palmetto and summerville ford and they were horrible and I basically had to tell them how to do their job. Not Jones ford! I work in Quality Assurance and always inspect and watch these guys while they work on my 70k truck. Needless to say I have been nothing but happy to find a place that I actually trust and that’s saying a lot coming from myself and career field. Marty has always gone out of his way to do any and everything he can to help me. Couldn’t ask for better!

Darlene Chavis

Worse place ever. The mechanics need more training. Back yard got more knowledge than these license fellows

John Aller

Very nice car dealership deal was fast and fair. Staff is super nice. Contact mike Kane if you need a auto. Directions tip: all entrances to Jones Ford are on the Rivers ave. There are no entrances on remount rd. Check out my next car and be sure to stop inside to check out their model T. If you can't get to Dearborn Michigan this might be the next best place