Reviews of Jim Hudson Lexus of Columbia (Car Concessionaire)

Monika Ruhl

Jim Hudson Lexus of Columbia is THE best dealership. Amazing, friendly people who actually care about their customers, the community and each other. Every dealership should use the Jim Hudson model for success! I am a forever customer. Thank you Jim Hudson Lexus and team!

Trust Destiny

Matt is a phenomenal Service manager. I enjoy my time every time I bring my Lexus IS350C and get service. Lexus is definitely the way to go when considering a vehicle. Thank you for excellent service!

Ann Copelan

Outstanding service and so customer supportive! Matt Johnson is an awesome service representative and always a pleasant experience!!

Jonathan Moser

I had my car serviced at the Killian road location and worked with Tiffany Ferguson throughout the process. Tiffany provided excellent customer service and made me feel confident that I took my vehicle to the best location possible. I will certainly recommend working with Jim Hudson to friends in the future due to the help that she provided.

Raymond Jager

Excellent customer service after the sale.

Ken Tamsin

Service rep was super, se vice was timely and vehicle was clean

sarah vorhees

The Dealership is immaculate & welcoming. The lounge is awesome if you have to wait & the staff is friendly & always goes above & beyond. My husband has a BMW & is so in awe of the service at this dealership compared to his.

Chris W.

Jim Hudson Lexus always delivers

Michael Bykowsky

I had arranged for service a week ago stressing my need for a loaner car. Service never got back to me but my salesman reassured me he would have one. Showed up 5 minutes early and was informed there was no loaner available. Had to leave without service because of a busy meeting schedule. They wasted my time and will not be going back.

Terrico Charles

This is the BEST Lexus dealership that I've been to. The level of customer service is outstanding. I dealt with Mark and he was awesome. He not only sold me my Lexus and made my trade in experience hassle free, but he also showed me exactly how everything works in my new car. He also called and followed up with me weeks after to see if I needed anything. . I definitely recommend this dealership.

Lisa Weaver

Impressive people and service!

CEB SR.

Second trip to Lexus and both times I was very pleased with quick and efficient service. Tiffany did a great job, thanks Tiffany.

Yvonne Manley

Great professional service from pleasant and responsive customer service people who were very helpful in keeping you current on your service needs. Danny Cheku gave excellent customer service . I appreciate all the nice ammenities in the top of the line waiting area. in a beautiful, functional environment.

Gwen Davis

great attention to detail and service,comfort of the client.

Carol Coston

Appointment was made when it was convenient to me (the next day). Individual I talked with was cheerful, polite! Best appointment conversation I have ever had. As well, Melvin was his usual, efficient, cordial self! I always ask for Melvin! And I believe Jim Hudson gave me good advice re maintenance.

Gina Pollack

Mark Wickham at Jim Hudson provides exceptional and phenomenal service! 100% dedicated and puts his customers first! Stop by and see Mark Wickham at Jim Hudson for any car needs that you have.

Dana Burgess

Great service and great cars!

Alisa Webb

Service was good as usual.

Donnie Shealy

I Purchased my 2016 Lexus NX200T from a dealership in Chattanooga, TN while out of town. I had terrible issues with that dealership unfortunately, and found myself getting them resolved here at my local Jim Hudson dealership. Since then, I have made all of my scheduled services trips to Jim Hudson and have developed a professional working relationship with my service advisor, Danny Chupek. It sounds silly, but I look forward to dropping my vehicle off there, speaking with Danny, and admiring the excellent customer service and superior experience I get every time I'm there. I'm terrible about buying a new vehicle every year or two, and Im confident that through working with the staff at Jim Hudson I will certainly be keeping all of my future business with them, along with any of my family and friends looking into the brand. Thanks again!

Mountain Air

Mark Wickham goes above and beyond to make the car buying experience one of a kind! He understands that buying a car is not a simple purchase and really takes the time to talk with you to understand your needs. If you are looking for an experience that is hassle free and catered to you...look no further!! Mark is the only person you need to make this experience the best you've ever had!!!!

nikki Stroud

We went in today and worked with Jasmine as our sales women, she turned immediately into family! My husband and I seriously picked the perfect place to buy his car! We came in for a specific car and walked out in exactly what we came in for. There was no attempt to change our mind. The process of course is nail biting, but every person from Chris, Eddie, and even Wes made the entire experience as calm as they could. Everyone is extremely laid back and friendly! Took a little longer than most for our personal needs that we came in for, but it was 100% worth the wait! I can't wait to go back for a car for myself!! I recommend any of the 11 sales men they have available, the service department is full for a quick process as well. You WON'T be disappointed going through Lexus ♡♡ I know we sure wont.

Deanna S

Great attention without the phony sales pitch!!

Sarah Vann Bonds

Matt Johnson is so responsive to our needs with our two Lexus autos. There are no surprises. He keeps us posted on any cost that might be incurred. Also, Darryn Russ, our salesman, will assist us with any requests, as well. The reason we have owned 7. Would have purchased more, but a Lexus lasts forever!

Ellen Still

The staff treat you as they would like to be treated - like royalty.

Susan Sipes

Excellent. So impressed with Matt Johnson. He is always so helpful and goes the extra mile. He is an asset to your business. Thank you Lexus!

Heather Kamis

Friendly service and great loaner. Easy experience.

Jessica Howell

Service is ok. Would be nicer if you were kid friendly. Jim hudson toyota is. Thinking same company.

R Ladi

I traded in my IS350 for a brand new RX350 9 years ago before I left Fort Jackson - the dealership was located on Two Notch back then. My RX is still going strong, of course. The Army has since moved me to Washington state, down to Columbus, GA the to Hawaii, and now I'm back in the Savannah, GA area. I'm due for a new Lexus. Despite the 3 or so hours drive, I'll be returning to Jim Hudson Lexus in Columbia when I make my next purchase. This dealership is by far the best Lexus dealership in the locations the Army has sent me to and including 2 dealerships in Texas (Dallas and Austin)! Special shout out to Mr. Byron Coward!

Pat Smith

Great experience as usual. Service is unmatched. Matthew Johnson is the definition of quality service.

Ron Dudley

I have been gone for three years and the level of service that I received yesterday was impecable. Their service has continually evolved over the years.

A Simp

We made our appointment with Juan Figueroa who was very polite and professional. He answered our questions and concerns about the purchase we were looking to make. We felt very comfortable moving forward. From the beginning to the end of the sale, Juan made it seem so easy and we are satisfied customers. What a great establishment to do business. Excellent experience!!

linda barnes

Every time I have my 2003 Lexus RX-300 serviced, I am treated with dignity and respect -- same as when my vehicle was newly purchased. The service staff is tops. High appreciation to Melvin Alston.

audrey boykin

The customer service I received from Lalo Bellamy was undescrible. I will definitely refer family and friends to Jim Hudson Lexus.

Ron Flax

Always service with a smile! This is my 10th Lexus owned & all have been serviced by Jim Hudson.

James Stanton

We had an excellent and unexpected experience with their service department following an accident my wife had with her Lexus passing through South Carolina. They have been exceptionally helpful. I will likely buy my next Lexus there.

Sandra Grodetsky

I've been dealing with this dealer since 1998. They have always been professional and fare. I would recomend them to anyone. Their service department is excellent.

jason barton

I would like to thank Ms. Anita Smith our sales representative for making car buying a pleasant experience along with their managers and staff; their professionalism and attention to detail was impeccable. I would highly recommend this location to my friends and family. Additionally, their waiting/lounge area is by far the best I've ever experienced!

Eddie Brown

Took our RX350 in for normal service and they found 2 items that needed attention. Got video from tech showing the exact problem while we were in the waiting area. Talked a bit later with service and since we purchased our Lexus from Jim Hudson Lexus with extended warranty all the services/parts/labor were included with a grand total of zero dollars due.

Wendy Goller

I had a fantastic experience at this dealership. Everyone was great from the very start. Their online response was fast and Kimberly McCAw followed up well! I tried a local dealership in Hilton Head but they wasted an hour of my time and never called me back! It was worth the drive to Jim Hudson Lexus

Tom

Anita was a pleasure to work with, she went above and beyond anything I expected of the buying experience You should be proud to have an employee like her!!

Jenise Hayward

I had a great experience with Jim Hudson Lexus dealership. I was very happy with my purchase. Lalo Bellamy took excellent care of me! Stop by and ask for Lalo, you won't be disappointed.

elease martin

Staff was wonderful very polite and professional. I felt very comfortable everyone was great and services to our car was tops. Thank you Jim Hudson Lexus for the wonderful experience.

Blake D

Great experience. Salesman Jade was friendly, professional, and communicative. Would have no hesitation sending friends and family to see Jade at Jim Hudson Lexus.

Pamela Simmons Davis

This was my first visit. Everyone was great. My service advisor Matthew was very nice and helpful. Thanks for everything.

Angie Woods

For the last 8 years, we have received exceptional service at Jim Hudson Lexus. Melvin Alston worked with us during the last visit. He is very professional and took very good care of us. The service technicians are extremely knowledgeable. Barry is the absolute best!

Janell BQ

Matt is the BEST!!!!!!! He is very honest and let’s me know what is urgent and what can wait. I love his consistency and kindness. Jim Hudson is where it’s at hands down. The team works very well together.

Cassandra M Goodman

Mpumelele Bellamy and the team at Jim Hudson Lexus made the car buying process so seamless. Excellent and professional customer service.

Elaine Meincke

Always excellent service. Great time to read In a lovely place

Mary Coffey

Excellent customer service and my wait time was very timely. This is the best car dealership!

Lisa Davis

A pleasant experience today at JHL of Columbia. They had me in and out in about an 1.5 hours. A pleasant lobby waiting area too.

Brooke Bass

I was on the road to go on vacation and my glove box would not shut. I pulled in and these guys were wonderful to fit me in and fix it right away to get me back on the road. Lexus service is the best!

Ralph Phillips

Service on my Lexus was fast, no wait to get the car in and was done in less time than anticipated.

Angie Case

We came in to buy my sweet Momma the car of her dreams. Lalo Bellamy made the process so easy. My Mother is extremely happy with her new dream car purchase.

Kensey Jones

Mr. Rusty is the best, great customer service and very helpful with all questions.

Franklin McGuire

What a great car buying experience! I just finished purchasing a vehicle through Lalo Bellamy, and the entire process was simple, straightforward, and hassle free. Car buying can be such a pain, but all the folks at Jim Hudson today really impressed me. I will definitely be keeping them in mind for my next vehicle!

DeeDee

I really don’t know how else to describe the way I was treated at Jim Hudson Lexus, other than, like royalty! And, the most surprising thing is the special treatment isn’t just reserved for the customers spending the most money! I received excellent (above and beyond) service when I came in with my used 1998 Lexus ES (that had 104,000 mi. and was not purchased from Jim Hudson) and yesterday when I bought my “new to me” 2015 Lexus RX 350.. I strive to treat others the way I would like to be treated and it’s nice to come across people that do the same! Thank you to “Lalo” Bellamy and Sam McElveen for demonstrating such great customer service that I didn’t feel like a customer, I felt like a friend. Everyone should get to feel so special! Thank you!!!

A. Allen Madden, Jr.

Darryn Russ is the best salesman on the planet!!!

Richard Alston

Outstanding professional services and people's expertise.

Doretha Garland

Buying my car from Jim Hudson Lexus was a first class experience! My salesman, Michael Hamilton, excelled in smoothly guiding me through the entire process.

Ken Prince

It would be 5-star but for the getting out process. CHECKING IN: Very good. Great. Made the appointment on-line. No hiccups at all. WAITING: Your waiting area is the best I have ever experienced, hands-down. CHECKING OUT: Lost a star here. This car, and our last Lexus, gets serviced at Jim Hudson exclusively. Somewhere in the servicing process the closeout process just breaks down. I always get contacted in the waiting area that the car will be coming right up, and then, 20-25 minutes later, that happens. ISSUE -- the car had the oil/filter service. The new oil change sticker shows next oil change is 55,596 miles, putting the cars odometer at 51,596 miles when the oil was changed. When I got in the car the odometer read 51,604 miles. Unless you took the car 4 miles away, (8 round trip), or the odometer is faulty, the car was driven by someone for 8 miles. That should not happen.

Missy Miller

Service was quick and thorough and waiting room is nice. My service counselor was great!

Paul & Deborah McCutchan

Great customer service especially from Mark Wickham! I highly recommend Jim Hudson Lexus of Columbia!!!

Tonya Moton

Matt is by far one of the best service consultants. He genuinely shows that he cares about my car performing at its highest level. I met Woody too-- he seems to be off to a great start! The service guy is attentive too --he makes sure I dont leave anything in the loner car. I appreciate the high expectations for outstanding customer service.

Jim Bigham

Simple and to the point. Jim Hudson Lexus is just the best. They have always done it right the first time and I never feel pressured to do something unnecessary on my car. Just fantastic service all the way around.

Sharon F. Corey

My service adviser was Danny Chupek. He was very nice, extremely professional and efficient. My car was was ready when he said it would be plus it was clean and shiny when it was returned. I couldn't have asked for better service experience. Thank you so much Danny. Now I am actually looking forward to my next service appointment at Jim Hudson Lexus.

Nikhil Bandodkar

Loved the experience at Jim Hudson. Rusty helped us with the vehicle we were looking for and worked with us to get us exactly what we needed. Great group of folks. Thank you!!

Jasmine Caton

Danny is great. He has helped my family and I for the first time at this location and has earned a loyal & happy customer!

Ann O'Brian

Mark Wickham is the #1 salesman at Jim Hudson Lexus for a reason! He is so personable, understanding and works with you to ensure you are happy with this large of an investment. I love my Lexus and hope we have a long life together, but I know I'll need a larger one in the next few years, so I can't wait to work with Mark for that purchase.

Bethany L. Way

Friendly and professional staff. Great experience from start to finish.

Victoria Godish

Friendly staff, clean environment, good explanation of vehicles. Only downgraded in one area: Did not disclose that vehicles purchased took premium gas. Wasn’t even listed on sticker.

Jane Buie

Sam is great. I was in and out quickly.

Toshia Chaplin

Great service. Tiffany was excellent and handled everything I needed.

Alicia Scott

Lalo Bellemy was amazing. His customer service was top notch and went above and beyond the entire time we were there. We could not come to terms on a final price which was not for lack of him trying, but given a different situation we would completely work with him again no doubt.

Jay Felles

This place is a joke.. My sister was treated unfairly and was asked to come in for an interview only to be told that there are no offices available. If there are no offices available then why is an ad for employment up on Indeed. Please DO NOT waste your time working for a company like this!!!!

Susie Neal

This is my favorite car dealership of all time, and I'm 70+ years old! Jim Hudson Lexus treats its customers with respect, dignity, and as if all of us are friends! Their work is always first class. I love waiting on my car, even though they offer a loaner. I relax in beautiful surroundings, watching TV, sipping on great coffee or drinking a Coke and munching on some snack they provide. Their customer service is always prime. The person who sold me my car always comes to greet me. They know how to make you feel special!

Lilliana Amador

I had one, if not the best experience ever shopping for my Lexus! Thank you Mark for helping me and providing such a wonderful customer service. You delivered what you promised!!! I am very proud to become a part of the Lexus Family. I love my car and will recommend this dealership to all my family and friends!

Marsha Meyer

Great service, great communication throughout the service process. Appreciate the valet service for convenience.

War Damn Eagle

It's always a pleasure to visit Jim Hudson Lexus.

Travis Boyd

Ron Best is a great asset to Jim Hudson Lexus! He was eager to serve, prompt with communication both emails and phone calls, and very respectful! This was my third transaction with Jim Hudson Lexus and my second transaction with Ron. I would certainly recommend Ron to anyone who wants a warm welcome when purchasing a car! Please keep him on board. Thanks!

Graham Hamilton

Recently purchased a used Van, and the entire experience was the best buying experience ever! Rusty McDonald made the experience easy. Rusty’s committment and followup throughout the process was outstanding. He didn’t let us down once and ensured we were happy with our purchase. I would recommend Jim Hudson to anyone I know, they are doing it right. G Hamilton, Chatlotte, NC

Blythewood Village Dental & Associates

Mark Wickham is great! He is great to work with, has a great personality and doesn't try to sell you something that you don;t need or can't afford. If you go to Jim Hudson Lexus, ask for Mark!

jasmine foreman

Working here at Jim Hudson Lexus has truly been life changing. We take great pride not only in our facility, but our brand as well as our guests. I witness customers who have had terrible experiences prior to purchasing their Lexus and to hear that this is the best car purchasing experience they've had, is such a great feeling. You won't be disappointed!

Delores Bellinger

The sales & leasing consultant was extremely knowledgeable and possessed a caring spirit to make us happy about the vehicle not just about making a sale. That was commendable!!! All the staff members of this Lexus dealership were kind and helpful as well. We are 100% satisfied with our RX 350 and the pleasant experience of purchasing another vehicle from Jim Hudson. We have also purchased two Toyotas from Jim Hudson in the last ten years.

Allen Abernethy

It is very clear when dealing with Jim Hudson Lexus that they are an organization that is focused on excellence but the reason my wife and I continue to do business with this dealership is Michael Hamilton. He is an incredible asset to this dealership. If you want to have the best car buying experience, see Michael

Tonyaa Ritter

I don't take my Lexus anywhere else. Love JIM Hudson Lexus!

John DeLoache

Always excellent service. The service technician notified me of a Lexus recall before Lexus notified me and had a loaner waiting for me when I arrived for my last regular maintenance service

Ron Griffin

As expected. Another great experience. Kimberley is great and easy to work with. Very knowledgeable and professional. Thank you!

Donna King

Thanks so much for your immediate assistance with my Lexus and installation of my car battery. I really appreciate you taking the time to help me with the short notice. I value your support. Sincerely, Donna King

Steve Jefferson

Mark Wickham is the best. He is very knowledgeable and makes the buying process very easy. Would recommend highly.

Tyeler Berry

Mark Wickham has been great to work with. He communicates well and tells you like it is about the vehicles. You can trust that you are getting taken care of the right way and that he will do the best he can to help you with your car needs. He goes above and beyond what others would do. Ask for Mark Wickham the next time you need a vehicle!

Tyron Johnson

They still in pursuit for perfection. I should a got a Mercedes the best or nothing. Ls460 is a Toyota sxt that's all....

Audrey Skipper

Excellent service always; my service advisor, Danny Chupek, was very kind, thorough and attentive to my service request needs.

Isaac Hersh

Excellent overall experience. Juan, My sales associate was extremely professional and knowledgeable. Ive purchased many lexus vehicles in the past from many lexus dealerships and this was a great experience.

rhonda alexander

Have purchased 3 cars from Jim Hudson Lexus in the past 14 yrs. You can’t beat the service and quality that this dealership provides. Hands down the best and I love my Lexus!

Angela Maskey

This team provides world class service! Appreciate the level of attentiveness and responsiveness when I visit Columbia.

Brenda Keeton

I was extremely pleased with my salesman Mr. Ron Best. He very professional, informative about the vehicle I was interested in and made sure that I received training on operating my new vehicle. The experience was fast and easy. I checked out Infinity, Cadillac and Lexus;; I fell in love with the Lexus and all of its feature.

Wayne Smith

The Service Mgr., Shaun, realized that I lived about 65 miles away in Rock Hill, SC.. I also explained that a 'loaner' would be of no help & I would wait for the service. Shaun expedited the service and I was out in 1.5 hrs. Further, my account was not yet 'closed out' and he suggested that rather than have me wait for it he would mail me my copy. That is what I call CUSTOMER SERVICE. Thank you Shaun.

Ralph Barrs

Mark Wickham will help you find the Perfect car! He helps you through the whole process and is there for you after the sale!

Leanne Fishburne

Jim Hudson automotive is the only car dealership where my family buys cars. The Lexus dealership is top notch!

Brian Waters

I visited this location August 1 2019 because the battery in my 2013 GX460 had died the day before. There is a sticker on the battery that says 4/17, so the battery is 28 months old. In large writing on the battery states "84 month warranty". The man I spoke with at this dealership said the warranty only applies to the original battery and since this is a newer battery there is no warranty. "No warranty at all I ask?" He says "yes, there is no warranty on replacement batteries". So I say, "so you're saying I'd be better off buying a battery from Autozone that comes with a warranty?" He says "yea". Enough said, I guess I'll look for a new place to have my service needs met. Update (8/16/19). The day Lexus offered to resolve the issue, I called, left my name and number, and referenced the review. It's been 3 weeks now, and no one has returned my call.

bpmbud .

Impossible to get a response. Finally had to use the contact form at Lexus today as no one would give me the survey promised after the survey. Bottom line, if you're not buying the car from this dealership, don't try to take it here as you're basically not worth a lick to them. Previously owning a vette, the experience with Chevy was night and day better than what I experienced here. Can't think of a single reason why I would ever buy a Lexus if this is the only place in town to work with.

Amy McInnis

Mpumelele (“Laylo”) Bellamy sold me my first Lexus a little over a month ago. Because of him, his kind (and not pushy) demeanor and true professionalism, along with his overall personable nature, I switched from a dealership I had been with for almost two decades. Mr. Bellamy spent abundant time with me as I discerned the right fit for me. He also spent ample time thoroughly explaining all of the features on my new vehicle. He made the experience seamless. I am all about the relationship with the employees at the dealership. I am so happy, not only with my car but also with knowing, should I have a car-related need, Mr. Bellamy will be accessible, willing and able to help me and point me in the right direction. So far, my vehicle has been wonderful. Prior to my own experience with Jim Hudson Lexus, I had only heard great things about this dealership. Mr. Bellamy confirmed the reason behind all of the accolades through my experience with him. Rave reviews for this dealership. With this type of treatment, I have discoversd the perfect car, the best salesperson and the most wonderful dealership. I get sentimental about cars so I was resistant to change. Now that I have made the transition to Jim Hudson Lexus, I have found a new level of comfort and happiness, and I am confident I made the right decision in transitioning.

Janice Buchanan

Always fast and efficient and Jim Hudson Lexus.

Rommel Sinclair

Very good experience with the dealership, our sales professional Mr Tim Novell was very good and explained everything to us and took time to listen and answer all our questions...Thank you very much we had a awesome experience...

Shirley Vickery

I had an absolutely terrific experience working with Mark Wickham at Jim Hudson. Thanks for helping me find the perfect car for me!

Mike Hightower

First time in 58 years that I purchased a vehicle from a dealership. If I live long enough I will buy another car here. The staff is very accommodating even when you are just looking. Mark Wickham was my sales professional. He was straight forward when I asked questions, letting me know the answers as well as when he did not know, he told me. I'm old school and like to read the manual in my hand, not on a computer screen. The car did not have one, so Mark went on eBay and purchased the factory set with the Mercedes-Benz leather pouch. I checked the internet when I got home and it was also the most expensive. Several ads had an owners manual but not all the books that made up the complete set, which is what I received today. All of this without being asked. Customer service is not dead a Jim Hudson Lexus. Check it out for yourself.

Matthew Barlow

***UPDATE #2*** The issue has been put to rest...Am I completely happy about how it turned out? No, but at this point I put a lot more blame to Lexus as a company than I do to this dealership in particular. At the very least, it can be said that the dealership did their due diligence and made an effort to improve the situation. The solution is not perfect or cheap, but it's better than I was doing after my initial interaction with them and it's better than nothing. Lexus as a company should be ashamed with their lack of dedication to their mistakes, but as for Jim Hudson Lexus, I offer my thanks and this revised review for attempting to make lemonade out of lemons. ************************************************************************************************************************************************************************************************************************************************************************************************************ ***UPDATED*** I wanted to add that the service manager at Jim Hudson Lexus got back to me and seems sincere in his concern with my dash issue, the incorrect information I received, and trying to fix the situation. I have updated this review from 1 to 3 stars, and am more than willing to revise again based on the outcome of the situation. I'm still in the same boat for now, but at least I have been contacted and have someone in my corner trying to help out. I consider this review a living document that is open to revision until the situation comes to a conclusion. ************************************************************************************************************************************************************************************************************************************************************************************************************ ***ORIGINAL REVIEW*** Definitely had some issues here, the gist of which is described below. I was told by the service department to come in and have my dash evaluated for repair under a recall program where Lexus was sued for defective dashboards that crack badly in hot climates. The VIN was given and researched, and upon completion of this, I was told no problem, bring it in and we'll order the replacement and install at no cost to you. After I left work an hour early and drove 30 minutes to get to the dealership, I was promptly turned away because "ohhh, that recall is expired" and I was quoted around $2500 to replace the defective dash. Did the dealership give me some bogus info and waste some of my time? Yes, but this issue is more on Lexus themselves than anyone else. Can you even trust Lexus to stand behind it's product? If there's a recall or a defect, it seems like you're just out of luck...maybe consider a different luxury brand instead.

Gregory Blake

Best costumer service I’ve ever had when it comes to car service. They will get my business for now own. I’m moving to Beaufort my years end but I will be traveling back to Columbia for any service I need on my car. I currently drive a 2015 Lexus RC 350

Laird Ferguson

Outstanding! From the initial call through to the explanation of service to the thank you handshake; my experience was excellent.

Angela McClester

Melvin Alston in the Service Department is very professional with a friendly personality.

Terry Goza

I brought my car in for a customer update. I was fortunate enough to be able to deal with Daniel Weih. Daniel set up an appointment for me to bring my car I. To have the repair done. He advised of the approximate time this would take and set me up with a loaner car. Daniel called me to advise of the progress and a couple of items that was recommended. Later in n the day he called to let me know the car was ready to be picked up. I advised him it would be the next day due to traffic that late. He advised that would not be a problem. I went in today and picked the car up. Daniel great to work with! Thanks for being a quality dealership with quality personnel to support your business.

Connie Stafford

Danny C. was very helpful and forthcoming with my mechanical and maintenance warranty information. Liz cleaned off some dirty smudges from the inside of the car after it was serviced.

Monika M

I had a fabulous time purchasing my Lexus 200NX T vehicle. I originally was on the way to purchase another vehicle at another dealership but decided to swing by to test drive their vehicles. I could not say enough fabulous things about their customer service. As soon, as we pulled in Mr. Mark Wickham greeted us and was more than helpful to get us started on a test drive. The whole process was not stressful at all and I bought my vehicle that day!! I would highly recommend him and this dealership! I even got a little emotional walking out to see the big red bow on my car! Just stop by and see their amazing dealership!

Jeff Gunter

Great Service. Quick and timely.

Edward Timm

All I can say is they are the best

Ebbie Hickman

Shannon is awesome!! I feel that she values me as a customer and a person.

Stephanie Frison

I have always received great service the only reason I didn’t give it 5 this time because the technician that drove my car left oil hand prints in my ceiling from pulling the shade on the sunroof which I feel didn’t need to be bothered since I was there for my first 5000 mile service which was a tire rotation and oil on the door. I had to get a Tide pen to remove the stains from the ceiling which is the light tan color

Angela Daniels

The service experience is exceptional. I appreciate the comfortable surroundings!

Robert Ellis

Rusty MacDonald was fantastic and he went above and beyond. The car buying process can be daunting but he made it an easy and smooth process!

larry payne

I just bought my third Lexus in the last twenty years from Michael Hamilton and as always he went above and beyond to be sure I got exactly what I wanted. Michael and Sam are the reason I keep coming back and I have also had friends and my parents buy with them. I highly recommend Jim Hudson Lexus to anyone in search of a car.

Russ Perry

Jim Hudson may be the finest Lexus dealer in the country. Beautiful dealership. Nice people. Only problem I have is that every time we take our Lexus in for service they're trying to sell us another one. Give us a break guys (and Ladies) ... at least wait until we put over 60k mikes on the one we have already. Other than that, we highly recommend this dealership. Very accommodating as a whole.

Mike Britt

My wife & I had a very professional experience. We are pleased with our cars & with this dealership.

Brenda Turner

Melvin Alston and Ron Best gave me first class service and treatment. I rate both of them at the very top!

William Gant

nd Shannon was the best service tech. She not only totally looked after me, she actually found a screw for my key fob and fixed it, no small task given that my car is a 1994 LAS 400. Really what a fine job she did. Very knowledgeable, very good at what she does, and she has a kind way about herself that just let's you know you will be taken care of and not taken advantage of.

tommy elkins

Everyone here is super friendly, the atmosphere is family, and they help with any question, they are top shelf!

Eric Brown

Excellent service and attention to detail. Matt Johnson is an exceptional representative of this dealership and all they represent.

R Y

Excellent team of professionals. Truly care about their customers and feels like family every time I visit—thank you ALL!

Ricardo Davis

Called the service department to get an estimate on a specific repair. The receptionist was super friendly and worked with the staff to get me the information I needed without the hard sell about not being able to tell me without bringing in the car. If the service from the rest of the staff is as great as she was, I know I will enjoy doing business with Hudson Lexus.

Brian

First off I’d like to say that for the most part we had a good experience at this dealership. Mainly dealing with Lalo, our sales rep. He was very professional, informative and polite. He knew when to talk and when to listen and let me and my wife talk and think things though. We never felt pressured or felt like he was trying to “sell us something” even though he was, he was professional about it. Even when I knew he was getting frustrated (because we’re humans we can tell) he handled it well and held his emotions in check 5 stars for Lalo. I will give you a rundown of the evening starting with the phone call we received from Lalo. Lalo calls me and my wife around 5:30pm. We had just got back to the house after a day of running around and we’re laying in bed relaxing. The first call went to voicemail because I didn’t know the number. After checking my mail I called him back and as you can guess he’s quite happy to hear from us. He tells us (on speaker) that It’s the end of the month and he needs one more sale to make corporate goals for a bonus for the dealership, fair enough. I should say that he had our number because we were in there a couple weeks ago looking at cars because my wife’s birthday is in December. We explain all this to Lalo and he understood. We took his card exchanged information and all that and told him we will reach out to him and work with him when we’re ready to buy. He said he would keep in touch and send notice of any deals and or specials that may come up between now and then. Back to the present. We tell him on the phone that we were in bed resting and reiterated that we weren’t really looking to buy until later this year, and that it would have to be a really great deal for us to consider buying now. He understood and told us about the importance of making the company goal he mentioned earlier and after a little back and forth about our current car as a trade in and all that we got dressed and headed down to the dealership. 6:25pm at this point, keep in mind they closed at 6pm. We get to the dealership at7pm. We met with Lalo and went over a few options we spoke about over the phone as far as packages and features and color of the car and all that until we decided on the one we wanted to take for a spin. Of course when we get to the car it is blocked in by another car and he has to go back to the building to get the keys lol. After the test drive it’s time to get to the nitty gritty so to speak and sit down to go over numbers and see if we can make this happen. Now for the not so good (downright unpleasant) experience at this dealership. This is where it starts to go bad. After a good bit of back and forth and the normal negotiation process we can’t quite get where we want to be as far as out the door price. This all takes time mind you, and we didn’t get started until after 8pm as far as negotiations are concerned. We still can’t get to where we want to be. I will say this though, the deal they were offering was good, the main issue here was the trade in purchase of our car. I felt we could have gotten more than they were willing to give. This would have made the deal right for us and kept it close to our initial budget. That being said, me and my wife were thinking about it. And this is where it went very bad. It’s now 9pm and I’m guessing it was the financial manager I’m not sure but he comes in and tells us in the most unprofessional way I’ve ever heard that they’re closing the doors and we need to leave now, now, now. No more anything. Heck he even cut off Lalo when he was trying to explain that we were thinking about it and going over our options. He even said we could call the general manager Monday if we wanted. He held the door open and escorted us out and locked the door. We felt like we were getting tossed out of a bar after last call. It felt dirty. I understand people get frustrated, I get it, but there is no excuse for the way he treated my wife and I. I have pretty thick skin I can take it, but one look at my wife as we were walking to the car said it all.

Ashley Gray

I am blown away at the incredibly quality service provided today at Jim Hudson Lexus of Columbia. From the moment I walked in I was in awe of the experience! You will NOT regret doing business here! Juan Figueroa is genuinely there to get you in your dream car!

Brad Rodgers

I had a wonderful experience at the Lexus Dealer.

James Lambert

I was promptly greeted when I pull into the service bay. I was ask how I could be helped. The service representative obtain my information and gave me a great price for the service I needed. My car was quickly serviced. The car was washed and vacuumed. I recommend Jim Hudson Lexus for serving your car.

melvina tyler

This was my 2nd Lexus service experience with my new car. Everything went smoothly from the time I pulled in. Everything was A+.

Lindsay Rothrock

Buying a new car (actually used, but still new to me) couldn't have been a better experience here. Lalo - our sales guy - was friendly, but not pushy. He was kind, honest, professional, thoughtful, and practical. Even though he is a salesperson, I didn't feel judged, pushed, or pressured in any way. Sam - our financial guy - was also very kind. Again, he was nice, honest and professional. I didn't feel pushed or pressured in any way. I almost feel like he looked after me during the "check out" process. He guided me through the process with ease. I will say Lalo went "above and beyond." After Lexus cleaned our car, Lalo showed me what all the fancy "bells and whistles" do. If he saw anything that was missed during the cleaning, he brought his own cleaning supplies and cleaned it right there in front of me - in a well-dressed suit and everything. He showed me that he truly wanted me - the customer - to be happy with the important purchase I just made. He truly put the customer first, and I was very pleased.

Denise Collier

My customer service representative, Shannon, was superb. Great customer service!

T Trowborst

We were very fortunate to get Lalo Bellamy as our sales representative at Jim Hudson Lexus. This was our first Lexus so we had a lot of questions and he was incredibly helpful and knowledgeable. We shopped around other dealerships but didn't encounter anyone as adept at explaining and demonstrating all of the car's features and abilities. I know we are getting the most out of our car thanks to his expertise. I would highly recommend him to anyone who is looking to purchase a car.

Aaron West

Bought a car in 2015 and that process was smooth. Brought it back for service every 5,000 miles and they’ve been courteous and professional every time. Will buy from them someday again.

Burnette Oliver

Love the customer service and the dealerships on point, thanks to my salesman Mr. Jaun

jasmine alston

Danny is the best. And the rest of the staff I’ve run into are really nice.

HNSChick .

We were immediately impressed by our Sales Associate, Lelo Bellamy. He was friendly and so easy to talk with. He communicated clearly as he explained and demonstrated all of the new features of the RX 350L. Very pleasant experience.

MARY P MAZZOLA SPIVEY

an amazing experience with Jim Hudson Lexus and Derryn Russ.... once again.

Stanley Juk

Everything was TOP Notch! Stan Juk

Curtis Brown

Our experience at Jim Hudson Lexus was nice. The staff, especially Allen, was very friendly and truly pressure free. That was how car buying should be.

Brooke Backensto Storey

A gorgeous showroom, with an enthusiastic and impeccably trained professional staff. Wonderful amenities while you wait for service Snacks, hot and cold beverages, quiet areas to work in if you need to stay connected. I’m here to tell you this dealership is extremely high spirited and full of southern hospitality. You can really tell these folks care about what they are doing because the attention is in the details. Highly recommend!

Ken Meadows

My experience has always been exceptional. My sales associate Jasmine was extremely kind and very customer oriented. I slways enjoy my visits to your dealership.

Scott Hayes

Very good experience. Had a flat tire and was picked up and brought back to the shop and due to a flat tire had to replace two tires. Put me up front to get me on my way for an appointment later in the afternoon.

Mark Turner

Recently purchased a 2019 Lexus NX 300 Sport. My salesman JJ Jones made me feel like I was the most important person in the building. Not only him but everyone I came in contact with all had the respect if they were my salesman. I usually don't write reviews but I know it's my honor and duty to let folks know if you're ever in a need for a vehicle PLEASE visit Jim Hudson Lexus!

Blakely Scott

The entire purchase experience was excellent. Ron Best provide insightful service without any sales pitch pressure. He allow the car to sell itself. Coordination with the Sales Manager was superb as well. I felt as if I received personal attention. Even after making the sale, they coordinated the pick up with an impressive gift presentation to my wife. They followed up with a thorough session to make us familiar with the details of the car. I am well pleased.

Kimberly Elaine

My car was repaired promptly and it's running great. Even when I had questions and they were about to close my rep helped me and made sure I was satisfied with all my repairs before she let me get off the phone.

Courtney Lee

Eric at Jim Hudson was great! Took great care of me.

Bunnie Burgin

Excellent service. Couldn't be better. Hope i can always afford to drive a lexus. Bunnie

Nick Miner

Mark Wickham with Jim Hudson Lexus is a stand up guy. He is very personable and honest and makes you feel like family. I recommend seeing him when your in need of a new or used vehicle.

Stan Nelson

Great service, very timely and responsive!!

Frie Haile

Lalo(mpumelele) is extremely helpful and he did everything he could to send me home with my new Lexus ES 350 with good deal.

Rodney Morgan

Samuel Mercado was very friendly and helpful during our visit. Also, Jim in the service department and Mark Wickham in sales were helpful and attentive. It's always a pleasure to visit your dealership. Many thanks to all.

Harriett Faris

Everything about buying my Lexus SUV was so easy. Kimberly was very knowledgeable and helpful. She already had everything organized to have the paperwork completed when I got to the dealership. I live in Charleston but would highly recommend doing business in Columbia.

Olivia Grant

Lalo Bellamy helped me today with purchasing my first car. He was very informative and provided excellent customer service. I am very happy with my purchase, and I would definitely recommend anyone looking for a Lexus to ask for him.