Reviews of Jaguar Hilton Head (Car Concessionaire)

Bob Harrison

Excellent. Had a rear differential problem, which turned out to be the electronic module in the differential. $1180 repair, and my car wad 6 months out of warranty. Service department and my service advisor got Jaguar to cover it for free!! Excellent loaner car at no cost, wonderfule service. I'm there for the life of my car!

Michael Collins

Nice cars and people. They would have sold me a car today but didn't budge. It could have worked had they checked our credit score and/or income. Again...friendly folks, just didn't want to work for the sale....update...I guess they did want to sell me a car....got what I wanted at the price I wanted...good job! Update....we bought an F Pace certified pre owned...they did put new tires on...but didn't go through the car at all. It wasn't cleaned, the rear wiper blade was dry rotted and useless and it had an eight of a tank of gas. My wife loves the car, but I spent an afternoon just surface cleaning the interior, previous owners had dogs. We will definitely buy another f pace, but will consider Jacksonville as an alternative.

maggie ingram

I took my LR4 in for service and ended up trading for a Jaguar FPace! Everyone in the service and sales departments were very accommodating and helpful. I give them a 5 star rating!!

Charles Miller

Very friendly and caring. Leah worked hard to help and was persistent. Jude was very affable and complimentary. Never fet pressured or rushed. Jim in finance was funny and diligent. Jake Miller was great. A very positive experience. Recommend this for your needs.

Shanikka Mizell

They showed the worst customer service I've ever encountered in my life. I talk to them and made an appointment with them to purchase a car we discussed the day before. While on my way from a 5 hour drive they called me stating they sold the car and I've driven 4 hours and was 45 minutes away from the dealership. I couldn't believe it! I was pissed so be careful

Jeffrey Katz

Working with Land Rover Hilton Head has been a great experience. I've purchased multiple Land Rovers and will go back to Hilton Head. Thanks to the team and especially Jim and Will!

Brian Badger

I had a great experience with personal that work at this location. Very helpful

Aaron Clark

I recently purchased a 2016 Jaguar F-type R Convertible. Everyone from my sales professional Dave McWilliams to the finance manger Jim Tosh were great. Just as the Jaguar brand is the epitome of quality so is Hilton Head Jaguar with regards to their sales and service!

Marc White

A very nice place to buy a car, but beyond that they are a dealership with integrity. They stood behind their word, in two rather different and difficult situations, where I imagine others would have found a way to make excuses. I would definitely recommend.

Anthony Bradham

Service was great and Will was very informative in all aspects of the vehicle. ...he was very impressive. ONLY ISSUE I HAD WAS WITH THE FRONT TIRES BEING WORN ON THE OUTER EDGES AND TO PAY THAT AM OUT FOR A CAR I THOUGHT BETTER TIRES SHOULD HAVE BEEN PUT ON THEM.

Fred Langley

Enjoy the pick up and delivery service. Warranty service excellent. There was some confusion on the oil change due to a window sticker indicating the mileage for service but not completing it due to exceeding the twelve month limit. I was never aware the service needed to be done at twelve months vs what was on the service window sticker. Next free oil change at 16,000 miles.

Josh Dorminy

Had a great experience here. Leah did a great job helping me out. Highly recommend .

george stone

I purchased this LR4 over the phone . The very best car buying experience I have ever been a part of. Kathy Jello was our sales associate-she exceeded all of our expectations. It is my pleasure to highly recommend this dealership to anyone considering a new car. I am sure that the GM is very proud of his team , they were all amazing.

Anita Newton

Intake, no problem, shuttle home, no loaner ok, work not finished today Thursday ANNOYING without a vehicle!!!

April Grant

I was out of town and only in the area for one day and made a phone call while in Savannah to see if they had the Jag I was looking for. Rachel got right on it. While I was in my meeting she made arrangements to have my options waiting on me as I showed up to the dealership 3 hours after making the phone call. Despite all her effort none of them worked for me, as I was talking about leaving she wanted to try one more thing. That is the one I drove away in. The staff as a team is friendly and very responsive to your needs without being pushy. Most luxury dealerships are that way, but Jaguar or Hilton Head stood out. They are genuine people who want to help you find exactly what you're looking for and would never try to change your mind to have you simply purchase a car. Excellent service and I love my new Jag!

Charles Barron

Honestly terrible service from a 'luxury' car dealer. Called multiple times for a simple engine light and they never put me in schedule ! Horrible call courteousy and if my service is subpar I will be contacting higher ups. This is my first review they're so unprofessional.

Nathan Krig

I feel really stupid. I am a West Coast buyer, and based on my experience, BUYER BEWARE. I bought a used 2015 Range Rover Sport autobiography from Heather for $63000+. I was told the Truck was in great shape except for a small blemish on the seat. She reassured me that it would be fixed, I had her send me photos and asked along with them to send photos any other blemishes to be aware of. She sent me photos of the seat and told me that was the only blemish to be found, she reaffirmed again that it would be covered by the dealer. I left a deposit and signed the docs and put my wire transfer in motion at that point. She calls a few days later to inform me that they will not be fixing the seat and that I bought the Rover as-is and they were only trying to fix the seat as a favor to me. I was upset and had to cancel the sale before she agreed to lower the price by $500 dollars to cover a portion of the $1200 repair. I was happy with that, just excited to get my wife her Range Rover. After the wire was completed again I asked for photos of all the blemishes before the vehicle was shipped. No photos came my way, just a message about how the top detailer spent half a day perfecting my vehicle. When the rover showed up to me I was VERY DISAPPOINTED. The shipping slip showed numerous damages that were not disclosed to me including a deep foot long scratch on the passenger door, paint flaking off the trim work, the front bumper was ajar, the tailgate has over spray from obvious bodywork, the vehicle was filthy with rust and corrosion under all of the climate control knobs, there was sticky black residue on much of the leather and steering wheel, and dog hair clumps throughout the interior. The rear bumper is cracked, the front bumper was scraped against a wall and has scrapes in the size of a dinner plate, trim pieces that were removed for the “undisclosed” bodywork were damaged and installed improperly. The vehicle needles to say is in very poor condition in reference to how it was sold to me by Heather. I have sold used cars for 10 years. I know to expect some imperfections, I also know to be upfront and honest. When I reached out to Heather she did not respond for a day, and then told me the damage was caused by shipping. I have asked over and over for her to send me her copy of the shipping pick up slip and she has not sent it. She blamed every bit of damage on the shipping company. The vehicle is damaged everywhere you look, and was shipped to me FILTHY. I feel like I am being strong armed, I was lied to and cheated. I paid top dollar with 0 flexibility and I have received no help. The Truck needs over $5000 in parts and labor to make it right. I’m really bummed.

Jarmayel Anderson

Staff was awesome at making things work for me...Kyle, John and the GM were the best ever...I recommend them every chance I get.

Jeff Zapp

The staff always is committed to prompt, professional, and courteous service. The rear brake service was performed quickly and as described. I would recommend their service department to anyone needing maintenance on their Jaguar.

Brian Jennings

Originally started going to Land Rover Hilton Head for service. Totally worth the hour and a half drive even though there's a dealership 5 minutes from my house. The entire staff is super friendly and they go out of their way to accommodate needs. They don't give unnecessary advice or perform service that isn't warranted. I know that I can trust whatever diagnosis is given and feel confident that the work is done properly (the first time!). Next step was purchasing a vehicle from them. Again, super easy and super relaxed. None of the usual stresses of buying a car were applicable here. Rachel is awesome and, together with Jim in finance, made this by far the easiest transaction. I would definitely recommend this group. Thank you again!!!

Mary Swiger

Excellent service and attention to details. Quick reply to email and text message inquiries. Rachel took care of us from the moment we stepped out of our vehicle. Truly an amazing experience!

Dan Miller

Absolute professionalism and competency! We had a rare and difficult problem with a car. Hardeeville Jaguar resolved the issues and kept us aware of progress. Extremely impressed with Jeff and the team in service. I'll continue to take all my business to them.

Gary Tennant

This was a tough deal as I limped into the dealership with a broken car. From the moment I arrived, my expectations were managed well. Well enough that I immediately knew it was time to replace the car I arrived in. From service to sales to the business that followed, it was a top notch experience. I would certainly go back, and that's saying a lot because I live 12 hours away from the lot. Seriously, Dave McWilliams and Jim Tosh were top notch. They took care of business and put me on my way in short order. I have ZERO complaints about the experience and the people involved. There are a lot of businesses out there, it was nice to find one with real people that are open and honest and know the value of a "return customer" because I'll be one....

Paul Duffy

It was a distinct pleasure to have conducted business with Jaguar of Hilton Head. The experience was congenial,professional and above all devoid of the contentiousness that,at times, accompanies the purchase of an automobile. My thanks to Kyle Bailey and all of his colleagues for making my Jaguar XJ experience a memorable one.

Elephant Insight Project Management

I called about a 2009 Lexus 400RXh found on website, told the finance manager who answered, that the car was what I wanted, and said I would drive down the next day from 2.5 hours away to drive the car back, trading in my 3-month old NX. He said sales manager, John Coggins would meet me. When I arrived John was gruff and impersonal, which I though odd since I was offering a double deal. We drove the car then he refused to sell it to me until, he said, it "goes through the shop". 26 photos posted on several websites before this step was done, and no one thought I should know the car was not really for sale before I made the 6 hour trip? I called back Monday, Tuesday and Wednesday, leaving messages and finally reaching John who said curtly, "The car is not being sold," with no explanation. When I pressed, he said it had "not been approved by Service for sale". I asked him to find out what was wrong with it, and said I might still buy it before auction. He did not call me back. After several more calls I was rerouted to Sales Manager John Coggins, who then told me the car was sold to a service technician "as a project car". I believe all of the people I spoke with were lying to me.

HLCC Online

The absolute best customer experience ever when buying a car. The staff was very personable and they really went out of their way to make sure my wife got the car she wanted and all of the features. There was no sales pressure and every question was answered honestly. They even followed up a few days later to make sure she was satisfied. They are a first class example of customer relationships!

Mitchell Ritch

Nice people nice cars

Rodalia Northrup

Heather as so helpful and nice. She heard all of our must haves in a vehicle and stayed closely to our budget. Heather helped me find my dream job and was very professional and knowledgeable! The whole team was friendly and helpful!

Pendleton Dunbar

Kate in parts is amazing and very friendly. She really takes time for customer and goes that extra mile to satisfy client.

David Yeager

As a Jag owner since 1990, 4 models, I am pretty loyal to the car. The service in Connecticut was AMAZING and since our move to the low country in April, we find the same courtesy and attention to details here at the Hilton Head dealership.

Martin Meehan

The best dealership experience I've had. They are completely professional and will ensure that you are inconvenienced as little as possible while your car is in for service or repair.

Lottie Boyles

worst experience I have ever had in my entire life from dealership service staff. They are not careful with your vehicle when the have it for a few days, they over price you on parts. I took my 03 range rover HSE to have them fix it but when I got it back the vehicle was 10x worse when i saw it. the bumper was falling off and they wanted t blame the carwash when they ran the vehicle through and it was dirty as hell when they told me that so i knew they didn't go through the damn car wash. i order a part to have them install it but they left the part on my passenger seat and told me they couldn't put the piece on and i had to do it myself. then when i went to drive it all t coolant drained onto the asphalt and i never had a coolant leak when i brought it in to them. i am about to suethe hell out of them cause they treated me and my vehicle like we are garbage. i honestly think they did his on purpose. i will never go there again.

Shelley Grosso

The guys at Jaguar Hilton Head are very accommodating. They are there to make sure you find what you want and not just trying to sell you a car.

Wayne Hoilman

We had an exceptional car buying experience with Jaguar Hilton Head. We arrived late in the afternoon and was greeted by an experienced agent. He was knowledgeable not just of the Jaguar brand but of cars period. Our first impressions were followed up by the next day when we returned to the lot, drove the Jaguar we liked, negotiated a contract and bought a beautiful Jaguar. The staff at Jaguar Hilton Head did a very good job to help us walk away with a great car and a great experience.

Peter Shanahan

Kyle Bailey at Jaguar Hilton Head was extremely helpful and made my pre-owned Jaguar XK experience both enjoyable and easy. 5 Star Experience from beginning to the end!

John Davidson

Great place. Jude is very professional.

fredrick mcknight

Nothing but good things to say about this place. I just purchased a Land Rover from them. The staff was helpful and knowledgeable. My sales rep Leah Maggio was on top of her game. Not pushy or overly eager to sell. She was also very thorough and attentive. I have had good past experiences with the service department as well. I highly recomend this place. You won't be disappointed.

James Pinckney

It was absolutely wonderful. Very good customer service. The salesperson and thecrest of the staff was very helpful.

Ahmed Shafik

The whole team at Jaguar Land Rover Hilton Head are amazing with Special thanks to Will dyson. Every step was explained in details. It was an easy and enjoying journey. They are real salesmen who accepted negotiations to cut deals. I truly recommend them to anyone who wants to buy hus/her dream car . A. Ahmed

O C Welch

peacock rocks

Ayodeji Adedeji

Excellent

Tom Ferrari

Very good to work with

Mary

Get a gourmet coffee while you wait

David Vick

Great place to buy a car

Amaryillis Miller-Levine

My experience with Jaguar Hilton Head in Hardeeville, S.C. was outstanding!! Devin Mitchell, our sales rep., Jim Tosh, Business Manager and Greg Smith, General Manager are the best at Jaguar Hilton Head!!!! They help me and my husband buy a jaguar with such tremendous, wonderful and outstanding satisfaction guarantees!!!!!! We thank them in every way possible!!!! If you want to get your money's worth with client satisfaction go visit and see for yourself this set of wonderful TEAM!!!!!!

Ricky Reddish

My experience with my service rep Mark was outstanding. He was very knowledgeable & courteous.

Michael Juhan

Purchased a pre-owned minivan from Jaguar Columbia. The sales staff was very helpful and kind. While I couldn't get them to lower the price more than a few hundred bucks they did honor their limited warranty without a hassle. On the way home from purchasing the van a check engine light came on. I took it back and the service department did some troubleshooting and fixed the problem in a reasonable amount of time. I was pleased with their service.

Brian Mcghee

As a owner of a Jaguar car bought and serviced at this location im not impressed. A gentleman by the name of Steve Hooker who is a sevice writer is a complete jerk. I hate dealing with him but i always end up dealing with him. I ask for another service writer with no success. Total unsatisfied.

Bruce Hensley

I'm just so amazed by the service at this location Tom is doing a 5-star job anyone looking for service in this area definitely don't hesitate so honored to be part of this community

translator

Jay and the gang are always friendly.

Jud Cuttino

Knowledgeable staff who were well schooled in the newest vehicles and the pros and cons of each model and accessory. They called several times over several months to let me know when new cars arrived but they were never pushy. Made a good trade-in offer and offered a few other discounts in the final pricing. The sales agent spent a long time familiarizing us with the vehicle and offered to repeat the education at any later date. Have been a customer here since 2005 and have always been pleased with their service department. All-in-all we continue to be pleased by Land Rover Hilton Head. Will definitely buy here again.

German Batista

Best experience ever from a professional dealership!

Robert Bailey

I purchased a 2007 X type with 21,000 miles for my wife and had the dealer deliver it the 500 miles home, in Virginia. Beautiful car, but it had an engine miss. I called the dealer and was routed to the General Manager, who promised immediate action. He delivered. Curtis, the Service Manager arranged for the car to be picked up, serviced in Richmond and re-delivered to me at no cost. He kept me abreast of the progress at every step. He delivered. From Mrs. Jello in sales to Jim in the Business Office to Curtis in Service to the General Manager - the dealer delivered. This is 5-Star service from a 5-Star dealer.

Scott Yeatman

Rachel was awesome. She kept us posted with all updates on the vehicle we were interested in. Jim the finance manager made every effort to ensure we got the best deal. We would highly recommend for anyone who is in the market for a vehicle to see Hilton Head jaguar and Lanrover dealer at New River Auto Mall in Hardeeville SC.. Ask to see Rachel as she is 100% committed to customer satisfaction .

Bobby Sikes

Terrible service department! Used this dealership as it's where the vehicle was purchased originally. Issues I had: 1) after a routine oil change, I noted a strange noise at extremes of turn radius, to discover that wheel well cover was not replaced correctly and was rubbing the tire. 2) took the vehicle in multiple times for an electrical issue with steering wheel controls, that was never properly fixed. I kept getting answers like "Don't hold the button or it will skip multiple stations"--putting me at fault instead of listening to the concern. 3) Last but not least, and the straw that broke the camel's back--Took the vehicle in after getting a check engine light that I confirmed with an OBD reader was more than likely an urgent issue and the car needed service before continued driving. I work in an emergency department 160 miles roundtrip from my house, and my pregnant wife works as well. We need two vehicles. Dropped the vehicle off at the dealer with a description of the problem and was chastised for not making a service appointment (because you can schedule urgent repairs, apparently) and then told that "It's gonna be at least a week before we can even look at it to tell you what's wrong. I don't know what you're gonna do for a week." No empathy or apology from Steve, who seemed annoyed and unprofessional. No offer of a loaner car in the interim. Basically said Sorry Boutcha. Found out when my wife got home after picking up the car that he was rude and unprofessional to her as well and refused to talk to her, but had another employee give her the keys and show her the door. Description of the service record states "Client unable to leave car long enough to get to it. Picked up car, no work done." I guess the week minimum might have been enough time for Steve to get around to it. I'll definitely take my car to a different shop. If I need a dealer repair, I will drive to Jacksonville or Charelston before using this one again. And forget about purchasing.

Alix Barrett Burns

I cannot say enough great things about the excellent service at Land Rover and the high caliber of the staff that works here. Will definitely be a returning customer.

Kath Ross

No pressure. Very helpful. Knowledgeable.

Carma Auto Care

I would give them zero if I could. The parts department does not care about their wholesale customers. I had to hear all about how the "order guy is out today" so we were not getting our part for ANOTHER day. The parts manager David said he was only making $4 on the part so he did not care if I took my business elsewhere. Well, you got your wish! If you are a shop needing parts you are better off calling one of the dealers outside the area.

Jean McCurry

This was our first time buying a Jaguar and the folks at Hilton Jaguar made it very pleasurable. Would definitely work with them again.

Sherman Woodard

Quality work... you pay for what you get

Garrett Henrie

Great customer service. Heather Carlsburg was terrific and helped my wife and I finally find a vehicle that was right for us and met all of our needs. I highly recommend this place to anyone looking for a vehicle.

Chad Barrow

Great experience overall with my recent purchase of a 2013 LR4. The salesman Dave McWilliams was extremely helpful educating me about the LR4 and his knowledge alone convinced me to go with Land Rover over three other brands. I would do business again with Land Rover Hilton Head.

Kathleen Wallance

Our salesperson, Kathy Jello was outstanding! The whole process of purchasing an automobile from this dealership was pleasant and exceptional.

David Brown

The experience was very good this is the second XJ that I have purchased inside of two-years.

Lance Burton

Treated like i didnt have any money or credit

Jay Rosenheck

I had a wonderful experience purchasing my fabulous Jaguar XJ. This is my fourth Jaguar. In addition, the service has been excellent. For anybody looking to purchase a Jaguar, I highly recommend Hilton Head Jaguar. The sales and service team are all extremely professional and will make your experience very special.

Randy Pollock

This dealer just keeps calling and calling me after my number was unfortunately forwarded to them through Truecar. I didnt realize that would happen. I don't even live in South Carolina. ONE call/voice message would have sufficed. I would never buy from a business that pesters me. It's unprofessional.