Reviews of Jaguar Columbia (Car Concessionaire)

Ann Russell

Thanks so much for all the help! I love the new car, but was really impressed how your whole team pitched in to help make sure my experience was great! What a great experience!

Scott Linkenhoker

Excellent sales and outstanding service departments. No hassles, just quality service.

Rev. Dr. Kevin McClendon

I love the Jaguar XJ XJL Portfolio I purchased in August 2015 and had a wonderful experience. This is my third Jaguar and I will be a customer for life. I decided to update my review because I had an excellent service experience on 25 August 2015.

Anthony Bush

Perfect in every way. All the details and options were given. Timely service, was kept informed about the process. Easy in. Easy out

Clareece Rosin

Stay away from the service department of this dealership unless you enjoy being grossly overcharged. I was told my 2007 S Type needed brakes on all four wheels, had broken transmission parts, a piece of weatherstrip around the rear door, and a key fob. I agreed to the estimate over the phone believing I had serious transmission problems. When I picked up my car, only the front rotors and pads were replaced, only the transmission pan was replaced nothing else, the weatherstrip, and a new key fob. The charge was $2677, $1000 was labor for a little over an hours worth of work. This is the worst dealership I have ever experienced, if I could rate them a ZERO I would.

Lynette Griffin

My experience with Land Rover Columbia, was great I'm always greated with a smile or a handshake. They don't hassle you while your their receiving service. Linda is alway great!!

Kenneth Goodwin

Tell me why I can order a part from any Jaguar dealership in the country for $30 but if I go into my local dealership here it costs $374

Michael Dill

I got my first range rover from Jaguar Land Rover Columbia last Friday and the experience was excellent. They are sending a delivery specialist all the way to Charleston this week to show me all the neat little things that the vehicle can do. Also, when I need my car service or detailed they will drive down to Charleston and pick up my car leaving me with a loaner. I'm very pumped about this dealership. I should have been purchasing cars from luxury dealerships all along!

Keyshunda E. Boyd

Amazing Customer service ..Sheldon was truly amazing and helpful

Gurny Blanston

I can't get over how great this service department is. Always friendly, prompt and excellent work. Can't see myself ever getting service from another dealer.

Leah Register

I have had a very poor experience with the customer care at this place. My car has currently been here for 2 weeks, and has still yet to be fixed. I put down $1,200 to have the car fixed, and it broke down again. They were nice about it and had the car towed and paid for it and told me they would do everything they could to fix it, but a week after this has happened it still is not fixed, and have not let me know any updates on it. Not only that, but they never keep in contact with the customers. If I want to find out something, I have to call. They never return calls, so do not leave a voicemail because they will not get back to you, and the service has been very poor.

helen eaddy

It was very nice, the people there were there were very welcoming, but the best part is something that I will never forget ....... BECAUSE I'M DRIVING IT!!!!! Gotta say goodbye to our old car. GOODBYE BLACK BEAUTY!

his image

My car went in for routine service and I expected it to be washed when I picked it up, however to my surprise the inside was vaccumed as well. Jaguar Columbia is definitely "Above and Beyond"!

Charles Offutt

Not very friendly. But Jaguar dealership in Charlotte NC was great. I love my XJ Jaguar

Felicia Ponder

Customer service is the best.

Cornelius Leach

The customer service is above average. I was very pleased with the courtesy. The service department's price quotes are a bit high. I recently had my Jaguar repaired for $500.00 less than what was quoted at the Jaguar dealership with a longer warranty for parts and labor. They are great for diagnosing the problem, but too pricey to do the repairs.

James Stu

Professional and quick service went above and beyond to make the deal happen thanks guys

Eartha Coulter

Great service , pricey but ,they fixed my jaquar I own a 2003 xjr.

Scot Teverino

Had a great experience with my family's most recent used car purchase. Everyone dreads buying a new car, but Celeste, Bob, and Blake made our buying experience very easy. They offered a fair price for our trade in and made a smooth experience for us. Thank you. Worth the 3.5 hour drive from Atlanta. 11/25/17 - to follow up - we had some issues with title transfer between SC and GA and Bob and Sarah really helped us out finding answers to some questions and put the issue to bed - thank you again!

Robin Young

Customer comes first excellent attention☺10PM 75° 36% Cloudy

Gloria Senior

Would've liked it under better circumstances.

Liam Pierce

This is how buying a car should be... amazing!!! From start to finish it was amazingly easy. I will always purchase from here! Celeste from Sales is truly amazing and Bob from finance rocks! Thank you!!!

ROBERT BALLENTINE

Im the owner of Palmetto Auto Service , anytime I have order or needed any kind of info they have been on top of it .. great job JAG

Mengqi Sun

Salesman was rude and jokey. I do not feel welcomed at all. I don't think you can make your customers feel good when you say "if you do not blah blah, then don't waste my time." Background record checking of the vehicles was good tho.

Asar Black

A bunch of scam artist. Charged me 150 for a diagnostic and didn't do a diagnostic.... Only said they recommend I buy a new engine for 23,500.....bulls--t, the car cost me 28,000. I wanted them to go inside the engine and tell me what the problem is.....buying a new engine is not telling me what the problem is...SO WHAT DOES THE DIAGNOSTIC I PAID FOR SAY?????? The car still runs "OK"..just a hard idle and acceleration is slow. Im sure I can get the problem fixed for A LOT cheaper. If you DONT have a warranty and need service.... DO NOT BRING YOUR CAR HERE....THEY WILL TRY TO GET EVERY PENNY THEY CAN FROM YOU. I'm a disabled war vet....and this is how the country I fought and almost died for treat us.....smh, only in America.

Jennifer Lopez

The sign said they were open 1 to 5 pm, no one came out to see if we needed any assistance. I do plan on going back, hopefully next time someone will be around. Went back Jan 19. A salesman was out to help us with a smile. Very polite, helpful. Which brings this 1 star rating up to a 5 star. He wasnt pushy at all. Def alot better this time around.

edison dane

I am very frustrated! I live out of state and had to have my recently acquired Jaguar transported from Jaguar Columbia to me here. Upon arrival there were issues noticed that should have been caught during the "Jaguar Certified Pre-Owned Inspection." Within a couple of days the battery had to be replaced, too, which was another thing the inspection should have caught but didn't. I have spent the past week trying to contact the sales manager but so far in the emails, text and messages I've left him I've spoken to him once over a 2 min period, just long enough for him to tell me he was with a customer and would get back to me in 10 minutes but that he had good news. Two days have now past again and I still can't get him back on the phone or reply to a message. I'm sorry but I manage over 340 active accounts and I make the time to call every one of them back in a 24hr period or less if they call me so I don't understand why it is so difficult to reply to a customer and keep them updated on progress? Service beyond the sale appears challenging with this dealership so buyer beware...

Alicia John

My husband & I had such a great experience at Jaguar Landrover Columbia! Our Salesperson, James Sharper was very knowledgeable and professional. General Manager, John Guth & Sales Manager, Chris Edenfield went the extra mile to make sure all our questions were answered and made us feel very welcome. Never did we feel pressured to buy. We ended up finding & buying the perfect Range Rover! We were both extremely impressed with the new dealership/ownership.

B Stone

good selection

Timothy Marshall

Service was great and they go out they way to make the customer happy

Michael Mattera

the salesman was great even the delivered the F Type to me. But the support for finishing the deal so-so. hope the service department reviews get a bit better.

Chris Sorrenti

Super service & customer care

ophelia liverpool

Bought a 2017 Jaguar F pace over six months ago and have had nothing but issues with the vehicle. The entire staff at the dealer have no freaking idea how to fix any of it and it is so frustrating. Every day is something different. There are lots of issues, most of them associated with the infotainment display system/radio/camera going haywire. My wipers even come on when there is no rain. Sometimes the car’s auto shutdown works sometimes it don’t. I am so sick of things not working the way they should after spending over 50k and all I’m getting from John and his team is there is a new software that should fix that but it never works. My advise to everyone is not to buy a Jaguar F Pace, it’s not worth the stress.

The Truth

Went to this location just to take a look as some of the vehicles they had spoke to a salesperson he asked us to look on the computer put our names in it and our address so we can figure out what the monthly payment would be for us the problem is he forgot to tell us that he was going to run our credit over and over and over again without our permission did not apologize for this ruined our credit we were at 7:50 by the time they were done running our credit scores both my husband and myself we were down to 6:50 they ran it over four times the problem is we didn't even give them a social security number apparently they didn't need one all they needed to have was our first name last name and our address to run our credit if you go there use a fake name and a fake address until you figured out what you want to purchase good luck

Carol Lytton

Called yesterday with 2 XF models we were interested in seeing the next day and let them know we were driving in from North Myrtle Beach. Daryl called a short time later and told us he would have the models ready for us. When we arrived today he told us both models had been loaned out this morning and that he would show us similar cars. That upset us that the similar cars were not loaned out instead of the specific ones we requested but we continued. During test drive we learned the blind side protection figure we had on our current XF was not on this car. We had Daryl check the other model we liked and found that it had this feature. We proceeded to finalize the deal. We were aware of the list price for the 2019 leftover car with the noted mfg rebate of $7000 before we made the trip. Daryl said nothing about the rebate even though it was clearly displayed on his computer so we brought it up. Then he hesitated and said maybe the rebate had already been applied and left to confer with his manager. Quite a bit later he returned presenting the original 2018/19 list price as the starting price and indicating the rebate had been applied to that. That alone was more than the advertised price and leftover cars are known to be discounted. Their advertised price with the stated rebate was false advertising. We walked out and will never deal with them again and will spread the word of their dishonesty. What a wasted 8 hours of our day.

Kyle Willing

My wife was very satisfied. They made the entire process quick and easy and offer fantastic service. We encourage everyone to check them out. You will not be disappointed.

Jackie Trammell

Jaguar Land Rover Columbia was an awesome experience....they made happen one of my dreams to come true to be a owner of 2016 Range Rover

Peyman Rashid

Bought a 2016 BMW 340 from these guys side unseen, Wired founds and had shipping company pick the car up. Received my car yesterday the car was as advertised. The communication was excellent. I would have given them a 5 stars if they had cleaned up the interior of my car was clean when arrived.

rebecca johnson

The nice folks at Jaguar Columbia not only went great extra mile to get me into my new F-Pace, they treated me like family. I will purchase from them again!

Wild Fish

We had a wonderful experience at Columbia Jaguar. After getting off to a rocky start with another dealer within the same franchise, the folks in Columbia did everything to try to make us happy. They were very helpful with our purchase of a used car, and we would definitely return for a future purchase!

Pinky Shufelt

I love the beautiful car I purchased from Jaguar Columbia. Since I had come from out of town, I really appreciated the quick and efficient handling of the paperwork, and the staff was very courteous to my husband and me.

Donald Tippett

Everyone went the extra mile so I could have the exact Jaguar I wanted when I wanted it. Good experience and nice people!

Joseph Cutro

Lots to choose from.

Crawford Mackey

Great experience! We were treated very well...

Theresa Holland

Great customer service and support! Would highly recommend!

Christine Smith

Pleasant staff worked hard to get our business. Doug and Bob were especially helpful.

Clark Wright

Great customer service, the best my wife and I have seen yet.......

Robert Borucki

No pressure, helpful staff...a wonderful experience!

Melissa Adams

Linda in the Service Department is great to work with.

Tadashi Addison

All the different models of cars and a variety of colors and they seem to have a good bit of horsepower and torque

Mia Joy

Quick and easy transaction. Awesomely efficient team!

Arden Gist

The low coolant light came on my Jaguar with less than 45,000 miles. So I stopped in to get a diagnosis. The service rep Jonathan Key came to me in reception area insisting after diagnosis the issue was a water hose leak. I immediately informed him I could rent a car if the work took long. He stated it would be two hours. After four hours of waiting, I went to his desk. He said we are finishing up the car is being washed. Once car was ready I paid for 29.99 hose and 37.00 coolant. The labor was 420.00. Two days later while in Myrtle Beach I notice service light on. Jonathan Key said the light may need to be replaced. I checked the coolant levels and since being repaired. I had to fill up anti freeze four times. Friday morning I called immediately to speak with Jonathan Key he stated he was aware of manifold leak. I asked him why didn't he keep the car in shop to be repaired he stated we didn't have enough time. I'm Travelling in a car that I thought was repaired according to your inspection/diagnosis process. You tell me we didn't have time to fix the issue 2 days later. Credibility isn't his concern. He is just trying to make service commission on as many cars as he can get in the garage. He told me to bring the car in on Tuesday for 750 service. Something that could have been accomplished Weds and Thursday. If he was an honest guy. I would have paid for a rental. Since this high end Dealership didn't offer me a courtesy car. Mr Key was aware of the diagnosis. He never presented a written estimate. He just verbalized the damages. I took their credible word. All credibility from this location is lost.

Ethan Earle

Awesome gave me coffee and a snack for the wait!

W Briley

Service was quick!!

denise jamison

First I would like to extend my sincerest gratitude to Robert "Bob" Carter (General Manager) who assisted me from beginning to end during this process. Bob worked diligently on my loan and answered every concern I had, even provided me with his personal cell number in case I was unable to reach him in the office. Bob exceeded my expectations and this experience was a good one! Also I would like to extend my sincerest gratitude to Patrick Anderson! I did not initially start working with him, however, he stepped up and did a tremendous job! From answering some questions about the different makes and models, features, insignia, etc. He was very professional and very informative. Last but certainly not least, Chris Edenfield finalized/closed the deal! He went over the extra warranties and explained in depth. He was very hospitable and customer service oriented (everyone was). My husband and I are more than appreciative for each of these gentlemen! I will definitely refer them to others in search of a vehicle!

louisa marquez

I have a 2012 Jaguar XF. I took it in for service and had a bad battery replaced under warranty. I was treated with very good service an respect. I will continue to take my vehicle there for service and parts. This is my second Jaguar and I'm very happy with the time took to put me back on the road. Howard Gore...

Sharon West

Good experience. Everyone was friendly and efficient. Celest Chandler was very helpful and patient. I would recommend Jaguar Columbia

Deborah Boehler

Shawn set everything up for my wife's car and made sure everything went well. The work done was excellent and done in a timely manner. The cleaning team did a better job on the outside of the car and did vacuum the car. I was expecting them to dust or wipe down the inside, but this was lacking after two days in the service department. Shawn said that they were working on the depth of cleanup that should occur. I have never had a bad experience with Jaguar of Columbia.

Travis Jennings

worst customer service ever no one answered in the parts department numerous times I kept getting the front operator after a hour worth of calling the establishment

dale grible

The parts dept is a JOKE !!!