Reviews of Honda of Columbia (Car Concessionaire)

Brian Meyer

This is a great Honda dealer. I bought a used 2009 Ridgeline from them and it was a great experience. I am not local to this dealer and they are more professional than my local dealer. I would highly recommend them to anyone looking for a quality Honda vehicle.

Brendon Shealy

I used to sell cars at another Honda dealership in SC, and I never thought I would be purchasing my dream car from a sister store 100 miles from my house. Johnny Canaday greeted me and my dad when we pulled up, and immediately took us to the car I wanted--a 2018 Civic Si. I explained to Johnny that I was working with someone at my former employer, gave him the details, and he came back with a price that they couldn't touch (even if I traded my Mini Cooper to them). Just a few hours later I was signing the paperwork for my new car with Jeff Joseph, who was extremely helpful in getting me the monthly payment and APR I wanted. There was no drama, there was no dramatic sales pitch, there was no $500 tint or paint-destroying brush washes. If me or my family are in the market for a new or CPO Honda, you can bet I'll be sending them here. I cannot express enough how different this place is from your run-of-the-mill dealership.

Emily Houghton

Our salesman, Adrian, showed us exactly what we ask him to without trying to up sale us into something we weren't comfortable with. When what we wanted (new) turned out to be slightly out of our budget and we had to start over, he was patient and helped us to find something which met our needs and fit our budget (used). He was friendly too, but not in that overly-friendly car salesman sort of way.

Linda Lou

Sales person was very helpful and informative

Sheila Wood

This place is great, I’ve always been completely satisfied with the service. The “roadside assistance” I got at the time of purchase (5 years ago!) is the real thing. I recently took my car in to fix a flat tire and since it could not be fixed they installed a new tire and it didn’t cost me a thing, not for the tire OR labor. I was impressed. Such capable and friendly staff, I recommend them highly.

Kathryn Venegas

Best experience yet. They offer cookies and coffee while you wait as well as charging ports and a spacious seating area with a screen that updates your car's status. Not the quickest errand but at least I was comfortable while I waited the two hours.

DUANE BAXTER FOGLE Fogle

AS ALWAYS, NEVER DISAPPOINTED!! EVERYONE IS ALWAYS VERY PROFESSIONAL! EFFICIENT, AND FAST, EFFECTIVE SERVICE!! ALL POSITIVE!!

Jennifer Lombardi

Sales staff are amazing, but your service doesn't end after your purchase. They are family owned, and they take care of customers like a part of the family! Their service department is incredible!!! They take care of the routine maintenance, and will let you know if something needs to be done but they don't pressure you to spend more than you're able to afford and are always honest about whatever needs done!!! I'm so grateful I found these guys for my last auto purchase

A Shepard

I can't stress enough how well this dealership treats its customers. As someone who in the past has worked at a different dealership and seen a fair share of bad customer service, it didn't take very long for me to see that these guys know how to do it correctly. After initially choosing to come here after someone told me they had a mechanic (Ryan) that specialized in my car (S2000), I will continue to keep giving them my business. My most recent visit was for an unexpected part failure on my car that caused my final bill to be almost $3700, but I know this would have been higher due to them helping me to order some of the parts myself online to save some money as well as a student discount (10%) for going to USC. Tanner in service (I've worked with Murl as well) was very communicative the entire time my car was with them. They are also the only Honda dealership I've ever dealt with that doesn't charge higher prices for simple things like oil changes and brakes, even though my car is 15 years old, built in low production numbers, and has mostly unique parts. In summary, these guys know how to to treat their customers and will continue to have my business as long as I live in South Carolina.

Lauren McMillin

I love this place! They are always so helpful and HONEST! I have dealt with other dealerships that did nothing but lie about fake repairs, but not here. I have used the service department at this dealership for the past three years and they have been amazing the entire time.

Jonathan Paul

From the scheduled routine maintenance to needing a new lift gate button, the service at Honda is bar none. These guys are fast, friendly, and simply the best.

USCeric

Very nice people. They don’t nag you when buying vehicles. I’ve only owned Honda’s and they have treated me well!

Ryan DuBose

Great experience purchasing my new ride from Ethan. Took good care of me and was very courteous and professional. Finance paperwork was quick and easy thanks to Steve. Highly recommend these guys.

Elizabeth Willits

Purchased my car from Honda of Columbia in 2016. Excellent experience working with Adam Bliss to make this decision. I also use the service department for my oil changes. They are very helpful and trustworthy. I feel confident that they take care of my vehicle properly every time!

Chris Small

Very professional and quick.

Sarah Olenchak

Service dept was excellent- car was ready almost 2 hours early

Brenton Lucas

Honda of Columbia matched the best price I found on the civic I wanted at 0% financing and made me feel comfortable the entire time I was in the dealership. Very satisfied with my experience. Would buy here again.

Mary Barbara Kleckley

My experience in purchasing a new Honda Pilot Elite was awesome! Leroy Doby was wonderful in working with me to get just the car I wanted. His knowledge and expertise were exceptional. Jeff Joseph handled the financing in a magical efficient manner. As a returning customer, I recommend Honda Cars of Columbia to everyone who is looking for a quality vehicle, great service, and a top notch dealership in every aspect!

Chris Carver

Always fast and accurate service. Upfront pricing.

Dock Cooper

I didn't buy (still pondering) but wanted to say the Wife and I had a great experience with salesman Adrian. He was very knowledgeable about the Ridgeline, the different package options and answered all of our questions. If we buy our first Honda, Adrian will be the man we call.

Dakota James

Went in for a simple oil change. A couple days later I was driving with my friend and heard a loud scrapping sound coming from my car. Turns out they completely messed up putting the engine shield back together. I should never have issues with a simple maintenance service from a Honda dealership.

David Driggers

Had a slight issue with my tie rod and a pop when turning the wheel, got adjusted quickly got tires rotated and oil changed. After leaving noticed alignment was off, came back was treated just as courteously and got issue with alignment resolved expediently.

Kevin Morrow

Honda of Columbia has bent over backwards to keep me as a customer. The people in the service department are leagues above any other dealership. Great sales and finance department. I've bought 4 vehicles from Honda of Columbia, and my next one will come from here as well.

Margaret Thompson

You haven't to wait all day at this place even if you have a appointment.

Laney Dove

AWESOME GROUP OF PEOPLE. ADAM IS THE GUY TO DEAL WITH. WONDERFUL COMPANY AND RECOMMEND TO ANYONE.

Suresh Karri

Good Service within a very decent time frame. I have given my Honda Accord for Oil change , and Honda of Columbia did it in a very small amount of time.

Marie Warnke

We have bought a lot of vehicles both new and used over the past 35 years. This was by far the nicest people to deal with. The whole transaction was timely. Super nice people

Doug Mauldin

Always take my Honda cars here for quick service. Staff are very helpful and service always what is stated up front.

Maureen Carter

I love Honda's - comfortable, economical and reliable! When it was time to replace my 2012 Accord, I shopped around at other dealers and spent a good bit of time "tire kicking". During my first visit to Honda of Columbia, I met Johnny Canada who was friendly, low key and informative. Weeks later, when I was ready to make the deal, I remembered him and ended up buying a 2017 Accord Touring. Definitely the most enjoyable car buying experience I've ever had. Thanks Johnny - I love my beautiful car!

Renee Kozlowski

The service is always thorough and the staff are very helpful and answer all my questions. I wouldn’t buy a car anywhere else!!

Brian Sumpter

You will find great cars

Karen Turner

Very friendly and helpful staff, very busy today but still got my oil changed in 45 minutes. Bought the car there and would recommend to anyone!

Bobby Bush

Go see Adam. Best experience I've ever had when purchasing a vehicle. Adam is awesome!!!

Jennifer Soellner

awesome customer service!

Fredrica Anderson

Sorry didn't explain why I gave it 5 stars. I had the day off so I decided to get my Oil changed. Got there a little after 7am, the service Tech (think his name was Ryan) waved me right in. Said Good Morning, got my info, did a walk around, etc. Immediately noticed i needed tires. I'd just got a new battery the week prior (from somewhere else), he made sure the radio code was put back in. Didn't have to wait long on my car to be serviced, he gave me a quote on tires, etc...and I was on my way before 8am, a pleasant visit. Probably one of the best visits I've had at HOC.

GARY McCAUGHEY

Honda makes a great car but what makes it the best is the service I get at Honda of Columbia. Always a pleasure. Very courteous staff.

Ruben Guardiola

Great service. Good follow up. The service took less time than estimated.

Khairul Alam Siddiqi

Friendly employees, timeliness, great services and coupons!- that’s why I go there frequently.

Danielle McCray

Great experience when purchasing my new Accord...never felt pressured or rushed. Salesmen were courteous & friendly. Brandon was knowledgeable & represented HoC very well.

The Aisling Adventure

These guys are honest and do a great job on oil changes and repair services.

Franklin Ward

Car were too high tech and pricey!

Lauren Tierce

Thank you Austin in the service department for letting me drive all the way there for something you should've called on the phone about! Its crazy how helpful honda of concord/Easley were compared to this place. The drive to a hendricks honda location is well worth the customer service.

Logan A.

Clearly didnt want my money. Had none of the new car models I even wanted to look at. Extremely disappointed with this dealership in particular

Kordel Brazell

Just wanted to give Adrian Nedelea(salesman) and Nick Kelly(service dept) a big shout out and thank you for making my experience at Honda of Columbia so pleasurable! Finally a dealership with a service dept that does just as a good job of servicing as they do with selling! This is extremely rare to have both in this "money for nothing" society we now live in. Thank you so much guys! Sincerely, Milton Brazell

Robert Shober

We drove from Charleston to this dealership based on a recommendation from a friend. We're so happy we did. Zero pressure from sales or the finance office. It was well worth the trip. Thank you Chris, Johnny and Jeff for a stress free experience!

Randi Cregar

I feel at home every time I go to get my vehicle serviced!! Nick is one amazing person very polite very helpful very respectful as well as everyone else!!

Evetta Shivers

I needed an oil change I understand and respect businesses time however customer service still should of been provided they was standing like whatever and I come here all the time usually pretty today

Justice Rains

The best dealership I’ve ever been to. They provided excellent service in a very professional manner.

Jamie Sanders

Dealing with Ethan was an absolute joy. He is very professional and easy to work with. Also, his explanations of the features of the car were very thorough. I am one happy customer!

Ramon Hartley

Made an appointment to have my car serviced I arrive a bit early but they took me right in. I was out of there in less than a hour. Friendly staff and speedy service. Need bigger cups for the Popcorn

Cory Gleaves

Had car trouble traveling from SC to TN and just happened to stop across the street from this Honda dealership on Memorial Day. Had already called a couple on route home and no one could fit us in. Austin at Honda of Columbia said bring car over and he checked car out fixed car in an 1.5 hrs and very reasonable cost and we were back on the road in no time. So thankful to the awesome staff! And for calling and making sure we made it home.

Dave Seel

Set up my appointment online and was taken care of immediately when I arrived. Since it was just an oil/filter change I waited. In less than 45 minutes it was ready. Enjoyed two cups of free coffee (keurig), fresh baked cookies and popcorn. I have the service contract with Honda of Columbia so there was no charge. Also they performed a brake adjustment which would have been $62, but was covered under the maintenance contract. Also a free exterior car wash is included. So far all has gone very well.

Kevin Caiello

Went in for a safety recall. Prompt, friendly service. Very pleased.

Andrew Philson

My wife and I bought a 2019 Honda Odyssey. I will be 100% truthful. I have NEVER bought any vehicles that were not “American”!!!! Just Fords and Chevys. But I did my research, and went out on a limb here. So let me tell you. From the moment we started the process, till this very moment of the review, I am 100% utterly satisfied with Honda. To make it even more personal, Honda of Columbia sales personnel, mechanics...the whole 9 yards, have been the most professional and courteous people I have ever dealt with, concerning a big company. Would I recommend them? EVERY DAY OF THE WEEK, AND TWICE ON SUNDAYS. My wife drives the Honda, I still have my ford truck. But when I get a new truck, I will no longer rule Honda out. They will be VERY much in the forefront of my mind. The way they treated my wife when she had a flat tire, how fast they fixed it, well, all I can say is, Honda of Columbia is second to none!!!! This coming from a life long Ford Guy. Sincerely, Andrew Philson

Gerald Brasington

Fast, expert service. This was through the express service, so keep that in mind. Time from drop off to pick up was around 20 minutes. I can get that done anywhere, but they topped off all fluids, checked the tires, and washed and inspected the brake pads as well. Not many other fast oil change places would even bother . Very satisfied!

Brandi -Bre's Mommy

Honda has always been great to work with! I must give a shout out to Jamie in Service! Thank you for all your hard work and dedication every time I come in! You always make sure I'm being treated right!!! See you soon!

Myran Hunt

Great service, Preston Locklear was a tremendous help we'll definitely be back.

tye block

Good selection of used Hondas.

Arthur Zhu

It's all positive! Stopped by every time without an appointment but they still took me in.

Rissa C.

For a month my partner and I had been looking to trade my car and purchase a Honda Certified vehicle. We traveled an hour and half to Columbia, and we were very serious about purchasing a vehicle. The sales representative was attentive to our needs until it got to the financial aspect of things. We were wanting to negotiate and asked to speak with the sale representative's manager. The manager (Astin) was very arrogant and unwilling to work with my girlfriend and I. As the manager... when a customer has traveled a far distance to purchase a vehicle from your establishment, you think it would be in there best interest to go above and beyond to do business with you. Unfortunately Astin's words were, well I see you traveled all this way, so I know you won't be returning back to Columbia. Two weeks later we spoke with a different sales representative. We informed him that we were interested in a vehicle that was offered online, and we would be coming back for a 2nd time. The representative said he would have the vehicle ready for us to view, we told him we would be on our way to Columbia to view and test drive the car. We also told him to tell Astin we would be returning to purchase from the establishment. Once we returned back to Honda of Columbia the representative was nowhere to be found and we were told he was at lunch. Another sales rep. was thrown on us, and the car we wanted to see was mysteriously being serviced. We were told in advance the keys for the vehicle would be ready for a test drive upon our arrival. (Astin) the manager saw us walking around. He remembered us and new exactly who we were. My partner and I mentioned what was wrong, the vehicle was unavailable to be seen, and we were told it would be ready. Astin's response.... mmmmm.... I would be mad too. Then he turned and walked away. I can honestly say, not purchasing the vehicle from Honda of Columbia was the best decision I had made. I was able to purchase a CR-V EX for a great price . Stokes Honda of Beaufort was attentive to my needs, went the extra mile for me, and offered great customer service.

J R

Adrian was very helpful while I was looking for a vehicle. He answered all my questions and I never felt pressured to purchase like I have at many other dealerships. He was a great salesman to work with and I definitely look forward to working with him the next time I purchase a vehicle.

William Lanyi

Great service. Wonderful experience.

James Gordon

Facility is nice with plenty of seating room for customers. Sales staff was friendly and helpful. Receptionist was not particularly friendly or helpful, she needs more training.

Stephen Miller

Did a great job at a very fair price.

Ellen Tyler

Honest, fair service. Overall reasonable priced. They know Hondas!

Bill Halford

I went in to look for a used car and ended up getting a new one since they had such great deals on the accords. Allen did an awesome job and was extremely helpful. Will definitely recommend. 7/5/19 Went back after my lease was up and had another amazing experience! The GM Chris and Adrian were so great to work with. I’ll be buying here every time!

Ruby Scoggin

Awesome car shopping experience at "HONDA OF COLUMBIA" near I-20 @ Hwy 378 Bridge in Lexington, SC and it's service dept. Shout out to DANNY KOON, my husband's Salesman, who went far and beyond to make my husband's experience a great one.

Adam Drake

Sold me a great car at a good price. Salesman I worked with was very helpful. Beyond that, they tried to sell me a power train warranty 3 times. First time they came off like I had to get it, to buy the car. Not happy with that but, happy with the car.

JC Shopping USA

Great professionalism! Had a vibration on the car that wasnt detected by two technicians at other dealer. At Honda of Columbia they diagnosed it right away and fixed it! Great service!!!

Patricia Rourk

Great ! Best auto buying experience EVER!

Ernie Coskrey

I've always had good results with the service department at Honda of Columbia.

Tony Ratliff

Terrible service dept. moved here from Atlanta and have tried doing business here 3x and each time was terrible. I switched and bought a Camry after owning Honda’s since 2004 just so I don’t have to deal with these people ever again. This location is the worst ever and can’t imagine why I would go to them for anything.

Skraja

On June 18th , 2019 Myself, my wife and my daughter had a great experience. Finally we purchased a new great SUV (Honda Pilot EX-L FWD) best price. Super friendly staff. Salesperson (Fenning) was very helpful. Thanks to entire HONDA OF COLUMBIA Team. God bless y’all. Regards, Kavitha’s Fly.

Jason Galloway

Best car buying experience. Twice now we have been impressed by how straight forward and easy the car buying experience is at Honda of Columbia. Rashad (sales), Asten (manager) and Jeff (finance) were phenomenal.

April Metts

They go above and beyond! Adam sold me my car and he made it painless as could be. Preston has been the person that I deal with in the service department and let me tell you. His customer service is amazing. He has gone out of his way to help me anyway he could!

W Wood

Went in last night and test drove a CRV. Put in an application on it and was told I’d get a call back today. Never heard anything. I tried calling them- no one would answer. I believe they sold the car to someone else today even after I offered to pay a deposit to hold the car last night and they said no. Shady dealer and I do not reccomend them

Imar-Joseph Ahhaad

I want please Ethan Godwin the sale man to drive me to the car.....meet me at the station for gas.....pease Goodwin,egan......do you have taco in the lobby or just Otis spunkmeyer cookie for my child.....do I need manager to call? Efan mister goodw have nice shoes! I bring you tomato from garden? For your good service sir! Allergy to peanut or goat milk? Ethan good man and treat me like the sun! No Toyota for me.....Honda Honda Honda. Door bell ring? Go to church for Saturday! Someone sock I found. Will come back Sunday to give to you. You good boy! Amenn.

Toni Karl

Best service you could ever expect! Always courteous, short wait for express service and easy check out. Honda of Columbia definitely knows customer service!

Rachel Greene

We visited a few dealerships, and felt the most comfortable at Honda of Columbia. We did not feel the high-pressure sales pitch like we had experienced at another local Honda dealer. Ethan at Honda of Columbia informed us, answered our questions, and made things go as smoothly as possible.

Jack Redd

That's far dealership they are great like all dealerships very expensive but they are really good

Heather Guthrie

If I could give them a lower rating on here I would. These people sold us a car that they backed. We test drove it, and saw something wrong with the speedometer. When we mentioned that we wanted this checked before buying the car, we were reassured that it would be by our car dealer. We were told to come back the next day to pick it up, after work was to be completed on the bumper and the cluster was checked out. Once coming back to pick up the car, we were told that nothing was wrong with the car's cluster or the speedometer. Right after driving out of the lot (after paying) the speedometer went out completely. We tried taking the car back to get this issue fixed, and we were told that "words did not matter, only what is written on paper is" by the manager of the company. Because they had not documented checking the dash cluster or that we wanted it checked, we are out of $500. The mechanic could not even give us a straight answer as to if they actually checked it or not, despite being told it was the day prior and being told nothing was wrong with the car. They said it just needed to be reset. Never buy a car from these people or make sure they document everything you request before buying your car. They lie about their cars and even tell you they want to sell cars as fast as they can. They do not take the time to properly check their inventory before selling them to people.

Grace Yvonne Stevenson

Rebecca in the service department is why I sent my sister to Midlands to get a new car. THANK YOU REBECCA!!!

Dena G Long

We bought our Honda pilot in 2010 - not only do we love our car, but we love the service here so mich that we bring it in for all servicing and repairs. They have always treated us wonderfully.

Daniel Gadala-Maria

Pretty inattentive dealer; felt like he didn't even want me to be there. Dragged his feet at doing anything to help us, including greet us when we arrived or show us vehicles we asked about. Apparently customer service is not needed to sell cars.

Santiago Tovar

I recently bought a 2017 Honda Fit from this dealership. If I had to do it over, I would not buy from them. The sale was contingent on a couple of repairs being done. I live almost 4 hours away so it is not easy for me to make it up there. I schedule a time for the repairs to be made very early morning so I could leave in the after noon with the full tank of gas the sales rep promised. I CC-ed the sales rep (Wadner Charles) and the finance manager (Steve Conti) who approved the repairs and when I got there that day, the repair guy who performs those repairs was not in because he never works Saturdays. The sales rep and the finance manager had 10 days to read the email, get back to me, and let me know not to come in on that day but neither one of them did. Even after speaking with the supervising manager (who was smirking the whole time like he was holding back a laugh) nothing was done and I had to drive 4 hours back home WITHOUT the full tank of gas they promised me. It is very clear and evident this dealership only wants your money and lose their integrity and ethics the second you sign the car loan. My recommendation is to drive another 20 minutes out to the next Honda dealership.

Mary Anne Tillman

We had a great experience at Honda Cars of Columbia! Adam was so knowledgeable about all of the Honda vehicles and helped us find the best vehicles for our family. Chris and Seth were also incredibly helpful, kind, and professional during our experience at Honda Cars of Columbia. We highly recommend this dealership without reservation.

Michelle Robinson

I had a good experience purchasing my Honda Civic from this dealership. I have had an awful experience with the maintenance to my car. I live 25 minutes away from the dealership. When I purchased my vehicle and they offered the maintenance plan, including oil changes and tire rotations, I hesitated because of the distance. The sellers assured me I would never wait more than 20 minutes as they have an express service line. When I arrived this morning at 9am, I was told there was a 4 hour wait, which is the norm I have experienced. I have been very disappointed in the service and the misrepresentation of it.

Noemi Rosales

Great service

Ron Parker

Honda of Columbia does not honor parts prices from their own web site. Do you call this "bait and switch"?? I wonder if this is standard operating procedure?

Christina Cruze

Decent selection. As expected the haggle was a touch underhanded, tho everyone was polite. The wait to close the deal was quoted at an hour but was almost 3.

d j

The car is trash we bought it brand new and the car as been back to Honda over 9 times. They are ordering all kind of parts and the car continues to not function correctly. The car has over 30 pages of codes and the ppl are dumbfounded. We got a active case open with Honda, they trying to there best to fix but the car is defective. I believe they want use to get hurt first we had to contact a lawyer and planning to sue. I don't recommend you purchasing a car from them. I'm not satisfied

fran NOTSOjolly shepard

Recommended by a friend. Glad I went there. Pleasant car buying experience.

Yasser Hassanein

No solid customer service.!! They are sitting watching TV and I'm waiting at the front counter.. that's the 1st imprission..after 10 days he called.i missed that call.. I called him back , he indicated that there is no change and said I'll call you back in a few minutes.he never did..but at that time I was already at another dealer whom appreciate my business..I got a car from.

Andre Simmons

The service was excellent. Everything was explain to me in detail about my vehicle and what I need to fix it and the cost.

Messie's Closet

I love Honda of Columbia! Ryan is the best service technician ever! He’s incredibly patient with me and is always reasonable! I drive over 30,000 miles a year and they keep my accord in the best condition. 100% recommend.

A Jacobs Jr

My favorite thing about this dealership is the customer service. Anytime I need a part from the parts department I am always greeted with a smile as well a knowledgeable details about any item I need. Keep up the good work!!!

JoAnn Zeno

Loved it. Actually found a caring, and honest car salesman. Didn't see that coming!!!

Diana Roman

Great service at a great price!

Scott Watford

Service Department is extremely friendly and efficient. Pricing was excellent also.

Christopher Chapman

Great dealership and great salesman. We went in just looking and walked out new owners of a Honda passport elite. Great experience.

Scott Shealy

Gave us the best price right out the door. Very easy to deal with.

Dantonieo Moser

The sales guys are the Best.

Gene Galindo

Rhett was a pleasure to deal with. Straight forward honest and felt confident he was working to get us the deal we wanted. Would highly reccomend.

Tabatha Gullard

Tanner and Brian were great! Very knowledgeable and helpful throughout the process of shop service.

Heather InTheSouth

Great service center. Excellent customer service. I just wish that it was in a place with less traffic, and I wish they had more drivers for the courtesy vans.

Peace Haven Pointe

We revisited Honda today, it was a very good visit, we had our Pilot serviced and tires rotated, they have a very nice waiting area, with snacks, cookies are the best, popcorn and coffee, and it's free, now isn't that nice, the folks are nice, Tyler was very nice and considerate, very helpful, even came and got us when finished. The wait was short, It pays to have an appointment, we were there less than an hour. Thank you Honda for a great visit.

Vladimir Ulm

Had a bad shimmy every time I stepped on the brake. Talked to Preston at Honda and he said to bring my Odyssey Saturday morning and he will squeeze me in. Since we were driving through that was welcoming news. They fixed the problem and we were able to continue our trip without any delay. I was impressed with Preston and Honda of Columbia. Many thanks.

Keyondra Smith

I waited almost 2 hrs for a simple tire change!!!!! Never again

Mark Steele

4 hours to get oil change and tire rotation

Danielle Newton

Free cookies, coffee and pop corn while I wait.... Great service and prices. Thanks

Stephanie S.

I was provided dishonest information. Came in to have a taillight bulb replaced. At first I was told they would have it completed in about 30 minutes. After 1 hour and 30 minutes, a technician informed me that the bulb did not do the trick and they would need to hook it up to a machine for $115. When I got home that evening, I just decided to give it a look on my own. Honda of Columbia did not even take the time to notice that a simple wire was loose. There was no need to hook my car up to a diagnostic machine. I was able to discover the issue on my own and I hardly know anything about cars. Be honest and open with your customers. Never again will I have my car serviced here. Save yourself the time and money, go elsewhere!

Pastor Gina Metze

Customer service as it should be!

Grace Rodriguez

Failed in customer service.

Wyman Oxner

This is a great place to take your car for service. They have always treated me fairly and they do good work. Chris Burns, the General Sales Manager, and Preston Locklear, one of the Service Advisors, have been excellent and always make sure that everything is going well while I am there for service or to buy a car. I make it a point to ask for them when I arrive. It is also a great place to just sit down and have a cup of coffee and a cookie if you like. The lobby area is very comfortable and the staff is friendly. I highly recommend this dealership.

Justin Owens

Went to the parts/Service Dept about 5:30pm to grab some coolant and oil Etc. Best service I have had in a long time. Friendly and took the time to engage me as a customer even though I was spending just a couple bucks! Definitely will be buying the next car from HOC.

Chase Cutter

Fantastic customer service! Fast express service and knowledgeable car technicians! Parts department is also great! Everyone was friendly. They even handled my recall and Honda painted my car for FREE! Would never go anywhere else! Couldn’t be more happy!

melody steele

Had our crv serviced July 17, 2018. For the second time they failed to do everything that we paid for. Also what they didn't do could have cost us a transmission. And once I brought it their attention they corrected it but never apologized for making the mistake or for my inconvenience. Thank I will find someone else to service our honda.

Robin Brown

So happy with my new car and the service I received! My salesman Adrian was not only the nicest salesperson I ever met but one of the nicest people I ever met! He should get sales person of the year!

Matthew Martin

It seems like everytime I come in, scheduled appointment or not, I end up waiting forever, and there's sometimes little "hiccups" that have to be addressed. They do their job, I think. I feel neutral, in terms of the service team. I don't have any experience in regards to the sales side. I'll be taking my Civic somewhere else for maintenance. They're always pleasant to talk to. I don't dislike going here, but I feel with such a high volume of people, there's a lot of room for error. I'd rather have someone else be able to give my car their complete attention, without feeling rushed to get to the next Honda.

The Mind of tony life’s

The customer service was very good and gave me a detailed information of what my car needs

Candy Bucy

The staff at the dealership was very helpful and responsive. We do not live close to the dealership, but the sales team was very quick to respond via email and text. They were very detailed in going over everything about the car, taking time to show all the car features, and making sure we were satisfied. It was worth the drive.

Gary Horvath

My experience with Honda of Columbia was very satisfying. My vehicle repair was completed with a very high degree of professionalism from Mr. Barlow. He explained not only the repairs that were necessary but also gave me an overview of the general condition of my vehicle. He answered all my questions and was very diligent in notifying me of the progress of my vehicle repair. The shuttle van driver Mr. Wallace was very helpful in transporting me to my work site. Overall, I am very pleased with the service that my vehicle received at Honda of Columbia.

Azalee Davis

Excellent staff!!! Friendly and very professional. Great dealership.

Debbie Poole-Rowe

Great sales and service - Ask for Danny Koon!

Clayton Steele

Took my 08 Honda Civic in recently for the passenger side airbag recall. After the work was completed I left made it down two lights and noticed the dash was cracked. I tuned around and took the car back and everyone just blew it off. Service helper at the desk called for the mechanic to come out and the mechanic was like yeah it was already cracked. I told both of them the dash wasn't cracked and the mechanic said I took pictures and showed them to me . The time stamp was 1.5 hours after the car was taken back. After I brought up that detail he mentioned that it was probably whoever worked on the radio last cause there were screws missing. When I informed them both that the last time the radio was worked on (replaced) it was done by their service department no one believed me until they found the record in the system. Then queue up some awkward silence I was told then that I could buy a replacement from them. When I tell them that I shouldn't have to pay for something they broke during the job and that they should of came and got me if that actually noticed damage before starting the work they call someone else over who prints out an exploded diagram of the dash and tells me the part number for what I would need to order.... So in short if you have to have work completed here make sure to take pictures of the inside and engine area before taking it in for service otherwise you'll be stuck with their mistake. Just in case someone thinks I'm making this up the invoice number for the airbag replacement is HOCS122420.

Norm Presto

Issue resolved thanks to Preston and head of Express Service. I was there at the Lexington Honda yesterday 7/3 for an oil change and tire rotation. I noticed the vehicle felt slightly different and there was some road noise also. When I got out the vehicle, two of the lug nuts were about to come off! I tried to contact Honda in Lexington this afternoon 7/4, but the phone system was not taking messages. Other things also seemed not right. I will be contacting them tomorrow AM.

S. W. Hudson, III

I'm a fan of Honda, and this dealership is a great one. Very friendly and not pushy or typical car salesmen. Honda cars really sell themselves! The service center is very good and reasonably priced. Very pleased with my overall experience.

Athen Rutherford

Great people!

Ilaisaane Parker

Great customer service, lots of great cookies, popcorn and seats in waiting area

Ananie O'Hawk

My husband and I always take our car in for service and maintenance and the customer service reps are always extremely friendly. Yes I might find car repair a bit less expensive elsewhere but we prefer dealing with them. Besides they always have complimentary coffee, cookies and popcorn available while you wait. I use the time as a mini vacation from my family. Lol.

Romy Nos

These guys were terrific! My sales rep Rashad took very good care of me and my family by giving me a fantastic deal on a minivan that we needed, and made the whole experience pleasant. There was no pressure by anyone there for any kind of upsell or anything, and the service was top notch! They even went above and beyond taking care of a few extras before releasing the vehicle over to me and had it fully gassed and detailed once I came back for it. Highly recommend this family owned company! Thanks Rashad!

gray pinnix

Very pleasant visit John thought of everything what a Salesman

Adrian Jackson

The service is always fast. In and out.

Timothy Griess

Would give 5 but the Honda floor mats are garbage. New car with 23K miles and drivers mat wearing through to floor. Willing to pay for old quality. Happened last 4 hondas purchased.

Adam Odom

We searched for our new Odyssey for a while but ending up right down the street! Multiple people helped us through the process and everyone gave top notch service. I would recommend Honda Cars of Columbia to anyone looking for a great experience and great value!

Kwashaun Ward

Seth went above and beyond to get us into our dream truck. Allen was straight forward, didn’t beat around the bush and had the Truck waiting on me at the front for a test drive. Highly recommend this dealership.

Chris Turner

I told Ethan what I wanted and what requirements I had and he helped me find a car that was a great fit very quickly. He was knowledge about the car and was able to answer all my questions. Overall this was just about the easiest car buying experience I've ever had, not to mention the fastest.

Md. Akhtar Hossain

You are gonna need good bargain skills. Prices are always higher than their competitors. Service is good.

Alicia Sceviour

First of all I would like to say that my husband and I are public servants and take serving people very seriously. Love people like they are your neighbor. So I have very good discernment and knew our salesperson was lying thorough his teeth with his “good cop/bad cop” tactic. It’s very sad that car buying is like this. We are honest people, trying to find an honest deal. Yes, everyone needs to be paid and wants the biggest paycheck they can get. But should consumers also suffer for this? Because they aren’t interested in negotiating for hours? Especially with kids present. This is a sad sad business. I wish there could be change in the whole car buying experience. Very frustrating that a big dealership can’t treat people better. We don’t get a bigger paycheck for how we treat people, so why should anyone else?

melissa hodges

We had a great car buying experience at Honda of Columbia. Adam Bliss helped us with the car we were wanting to purchase. We really felt that there was no pressure and that he had our best interest in mind. Seth Nortey completed our paperwork with us and really made the whole process hassle free which is never easy with three kids at a car dealership. We truly appreciate both of them and are looking forward to doing business with them in the future.

P Honeycutt

Awesome service department

Donnie Byrd

I would like to thank Parts Specialist TREVOR AT THE SUNSET BLVD LOCATION. In Columbia He was extremely patient With me I called in for a quote and he sat on the phone an listened to my situation I didn’t feel rushed even after having difficulty with emails he never once made me feel like there was something else he could be doing he made it clear that if I needed to call him back or needed anything else he was there Great Job Trevor Sincerely your stalker (inside joke) look forward to my oil change. Thank you so much.

Meng Thao

Busy, maybe under staff. Good service. Waited about an hour for oil change and tire rotation.

Erika Wright

Matt Taylor and Jeff Joseph both went above and beyond for me last Friday, 12/04/15. From the beginning, Matt was very courteous and knowledgeable of my situation (being a flood victim) and trying to find the perfect fit for me to replace my totaled car. He was warm, sincere and straightforward. Making sure he only showed me things in my price range and very sympathetic during the process of looking and test driving cars with me. Jeff was able to make wonders happen for me in finance and I was able to afford (with great coverage) a new 2016 Honda Civic. These guys will work with you and make sure you get the best options for you in your budget! Matt continued to show me the dealership, where I would come in for service, the amenities they had for their customers and helped me set up my cars inner workings. He even called my insurance company to make sure I got the correct car on my coverage. All in all, it was a long morning but well worth it, as I felt like I hadn't been there that long. Everyone I met, including Seth Nortey, was so very compassionate and great to be around. I'm very satisfied with the service and will definitely be dropping by to say hello to all of these men who made this process hassle free for me in such a stressful and difficult time. Honda of Columbia, you have a customer for life and I will be sending everyone I know to you. Thank you all again for your help and employing exceptional men who really care about the customers and your vehicles.

RICHARD Hare

THE Honda store to go to! Chris and his team are first rate.We bought a new HRV,and a certified Fit.Easy to deal with,low pressure,and Professional!!Don't waste your time going to Midlands.

Virshina Wilson

OMG! Love the service here. Had to bring my car here on 3 different occasions and on the last 2 occasions Preston has been my go to guy!! They actually listen to your concerns and issues and do everything to fix the issue. Even though I'm not happy with the issues of my car, I'm happy with the service. 6/21/19 on my way out of town and my dashboard lights up with warnings at 5:10 pm. I called Preston and he told me to bring it right in. Got there and they ran diagnostics and made sure everything was ok before I got on the rd. They stayed late to make sure my car was good to go!! I didn't even buy my car from here but I come here every time!!

Justin Locklear

Fantastic family atmosphere!! Being a locally owned dealership really does have its perks! Great all around!

Lucas Ruse

Best car buying experience ever! The level of professionalism I was met with today was top notch!

Derrick Robinson

They were quicker than I thought they'd be. Had a recall on the front airbag, they had me in and out with my keys in a little over a hour. I'm happy with the service, I will be returning to fix another issue with my car. Nice and professional staff.

Arnetha Cave

There was no wait.

Holly Vissage

Experienced and HONEST staff! Finally found out what was wrong with my car here. Midlands Honda just hooked it to a machine which diagnosed a fraction of the issue. You don't get this kind of honesty and service from mechanics much these days.

Sushma Korde

Their service people are good. I walked in for an oil change and they told me I didn't need one a while yet. Impressed!

G Tian

I just moved to this community and was looking for a new car. I went in for a test drive. I can't remember the front desk lady ever smiled at me. I sat down with one of the salesman and the conversation began like this "we need to talk about money now so I'm not wasting my time". How am I supposed to make any decision before actually seeing the car?? He left and came back saying "i can show you around but the battery is dead". He did let me checked the inside of those cars, so that's a plus, I guess? I don't think the standard of customer service at an authorized dealership had changed so much across the country. I'm so so so sorry that I WASTED your time. Won't happen again, ever!!

Walt Kelly

Normally, I have been very pleased with the service and atmosphere. I called on 2 Jan to make an appointment for the next day. I never received a call back. I called on the following morning and it was suggested to bring to Express Service since it wasn't very busy. I did so, but ended up waiting well over an hour for an oil change. Maybe that is normal, but was not my expectation. I did enjoy speaking with Andy one your sales people. Walt Kelly.

Colt Harris

Best Honda Dealership in S.C.

Steph Kelley

Normally, I am not a fan of dealers for auto repair but, this time was different. I had to have my ignition replaced and everything went great! I was expecting to be out of a car for a few days. I was out less than a day. They had the part and replaced less than 8 business hours. Preston was amazballs! He returned my phone calls in a timely and answered all my questions, was up front and honest. I gave four stars because of the price. Dealerships charge way too much. This is not a reflection on the workers themselves. Thanks!

Naga Raju

Awesome Service

Jason Walters

Definitely the best car buying experience I've ever had. I was promptly contacted by a salesman regarding my online inquiry. Salesman was friendly, patient, answered all my questions and even took additional photos of the car due to my distance from the dealership. Upon my arrival, the team quickly appraised my vehicle in minutes while I was speaking with the salesman about the new car. The price was quickly and easily agreed upon with absolutely no effort on my part. There were no high pressured sales pitches regarding the new purchase nor about additional coverages during the closing. I can't reiterate enough how pleasant and relaxing the experience was - especially after my many nightmarish experiences with other dealers in the past. I will definitely be back for my next vehicle and will encourage others to do the same.