Reviews of Hendrick Lexus Charleston (Car Concessionaire)

Myra K Haney Singleton

Hendrick Lexus is the best!! Additionally, Mr. Raymond Rhett is an absolutely phenomenal salesman! He knew the type of car I desired and presented them all upon my arrival. The first moment I sat in the first car he selected, I knew it was the one - perfect fit. He took time to explain the features and assisted me in navigating the purchase. Everything was done with excellence and efficiency! It was a wonderful experience!

Chip Alexander

First class from start to finish with this car buying process. Sam Aby was my salesman and he was great! He didn't pressure me about buying and let me take my time and come back several times to test different cars and find the right fit for me.

Chris Metz

Great service; Jared met me as I pulled in and we discussed what was to be done and what would be done the next service. Fast, efficient, and best dealership I have done business with.

Jenny Lam

Super courteous, prompt service and very efficient. Doesn't get much better than this!

James Deavers

GREAT SERVICE. ESTIMATE OF COSTS UPFRONT. DELIVERED ON TIME. PROMPT, PROFESSIONAL SERVICE FOR OUR VEHICLES FOR OVER TWO DECADES.

Karan killoran

Had a great experience here. Bought a great,. So far, car, at a great price and never felt manipulated or pushed.

Derrick Dickerson

It was a great experience purchasing my Lexus. Lexus sets the bar for customer service and satisfaction.

Cindy Gibson

Just bought our 2nd Lexus from this dealership. Wilbur was our salesman and was a joy to work with. Had the most thorough test drive I’ve ever had. He made sure we were taken care of throughout the whole process. But the reason we even considered buying another car from this dealership is Bill Ferguson in the service department. He has worked with us anytime the car needed servicing or we had a problem with the car (our car had 114,000 miles on it and things do start wearing out). I would recommend this dealership to anyone looking to buy a car.

Angie KJ

Justin in sales was a real pleasure to work with. I'm thrilled with my "new" used ES350! Added bonuses: the price was better than what I found within a 200 mi search, I have a 3 mo warranty, and what they gave me for my trade was more than I would have gotten selling it myself. Top notch service, what you should expect from your Lexus dealer!

Vicky Shields

Mike Graber was my sales professional. I had searched all over the country for 6 months and found the car I wanted 10 minutes from my house online. I test drove the car on a Wednesday evening and told him I was coming back in the morning to purchase the car. Their detail shop had the car buffed and cleaned, and he had as much of the paperwork ready as possible. He assisted in transferring my tag, and we called my insurance company while finance prepared the rest of the paperwork. Joe, in Finance, was also excellent. He took me through the process of signing everything electronically on their giant screen. I was in and out in an hour and 45 minutes. They followed up as well to ensure everything was to my satisfaction. I got a great car at a good price and ended up trading in my 2004 LS 430 with 252K miles. I highly recommend Mike Graber and Hendrick Lexus. Everyone I encountered was polite, courteous, and highly service oriented.

Barbara Moore

Service was quick and all items I had were requested. I waited on my car, as I had an appointment and I only waited 1 hour.

adele moore

Alan the service department employee was excellent in organizing my service experience and checked on all matters requested. He is a dedicated employee and honors each client as though they were his only customer!

Barbara Wade

Checked in quickly. Was told my server would take about 90 minutes. My car was finished right on time. The service guy even took time to explain a feature on the car that I couldn’t figure out.

Dennis Ward

This is my 5th car from Hendrix Lexus. I have diligently followed the maintenance schedule and have never had a problem with any of my vehicles. The staff at Hendrix has always been most pleasant and accommodating. They remember me by name and go out of their way to make sure that I am comfortable during my stay. On those times that I elect to utilize a loader vehicle, the car has been a new model in perfect condition. The staff works with me around my schedule and makes every effort to avoid any inconvenience. I highly recommend Lexus vehicles, Hendrix Lexus, and their professional staff.

Sabrina Preston-Leacock

My service representative was outstanding. She treated me like I was the most important customer she had. As far as service for my car, I had to return to have some of the controls on my car reset since they were not done prior to the car being returned to me.

William Genda

All went well during yesterday's service visit. Jerod was very friendly and helpful. He was very personable. He deserves a rais for his skills and abilities as a service writer. The score I would give would be a "10".

Beth Matheson

Sumter is the best! I've bought two cars in two years, and he makes the whole experience positive.

Paul Neary

Sam Aby, our sales rep, and Steve Weaver, the sales manager, couldn't have been nicer or more professional. They were very helpful in helping us get the best deal for buying our leased car and getting us in position to lease our next Lexus.

Mike Mowrer

Great friendly staff and the service team is amazing

Patsy Alston

In all the years I have owned a Lexus, my visit to this dealership was the best. Stephen Storey took care of me and was amazing. It was the first service I've had since moving back home after 15 years and one of the biggest of the check ups needed on the car. Stephen went over everything in detail before starting and he answered the many questions I had. I asked about things that the dealership in Atlanta tried to get me to do and evidently...they were not needed. That was a very nice surprise. To top everything off, I had my little dog with me and Stephen treated her like a real family member. She was thrilled when he retreated and came back with the most amazing treat she had ever seen! LOVE this place and am so grateful that we had Stephen to guide us. I'll ask for him personally in the future.

Mel Wyland

Our Service Tech was Great. We enjoyed dealing with Alex. The only situation was that our car wash was just fair. Other than that we are very happy!

Laura Clarke

Dane was wonderful on the test drive. Great with working with our numbers for a deal. We haven't closed by we are happy with how the process works. Love the look and feel of the dealership.

Mary Farmer

I love coming here. Everyone is SO professional I love it! My daughter bought a Lexus about a year ago and I knew when I was ready to buy I was coming back and having Bill Lee be my salesperson. Always pleased with the service.

James Everidge

Good service visit recently, all items fully completed and explained

Ileen Swerdloff

We were so lucky to work with Wilbur Wiggins. He was extremely helpful and not at all overbearing. He allowed us to think through our specific needs and respected our time. We could not have asked for a more polite, respectful, kind salesperson. Hendrick is lucky to have Wilbur. We would highly recommend working with him. Our entire Hendrick experience has been positive. Rumor has it that Hendrick himself is a down to earth, nice, decent guy. We believe it! Just another perk of living in the Charleston area!

Carly Cornelius

Our experience at Hendrick Lexus in Charleston, SC was excellent. We specifically worked with Wilbur Wiggins - he was attentive, detailed, and ever so courteous! We’d be willing to make the 8 hour drive all over again for excellent service when it’s time to buy our next vehicle!

Dennis D

The worst experience I have ever had at a dealership. I came in because my sunroof exploded ( glass defect, there is a class action lawsuit against this) . The management team was unwilling to help in any way but furthermore, they were very rude and disrespectful. I had them walk off on me and hang up the phone while speaking to them. I have been a loyal Lexus owner from a Lexus is350 to an IS250 F sport and had intentions of buying the RC F sport. Due to the treatment at this dealership, I highly doubt I will be buying a Lexus vehicle again. The management team is the worst I have ever encountered.

james mcintosh

Great experience at Lexus of Charleston. Adviser was friendly and helpful. Work was completed promptly, car was nicely cleaned and waiting area was very nice. Awesome experience.

Mittie Asbury

Best service even. Honest, kind, explains what needs to be done and always helping anyway they can. Bill Ferguson is the best

Manuel Alvarez

Excellent service and a caring staff. This is our second purchase of a Lexus at Hendrick Lexus Charleston. Sally Thackston, the sales consultant and Teresa Rogers, the technology specialist were both outstanding. Of course we are well aware of the excellent maintenance provided at the facility. This is a car dealership that is unique in their treatment of customers. Always an enjoyable experience.

Judy Bennett

My husband & I both bought our dream cars here four years ago. I had wanted a Lexus 350 RX when the time was right. I was already a Lexus car owner, a beautiful white sedan that kept me happy for many years. I always had it serviced every time it was due & it stayed beautiful & drove like a dream. I took excellent care of it & it took care of me! But one day we decided to just “look around” at maybe a new or gently owned Lexus 350. Need I say more?? I spotted this big RX 350, a beautiful Claret Parchment color that had my name all over it as soon as we were out the front door to look around! I climbed in & that was it. It had everything I wanted in a new car. All the new safety features that I really wanted & it just felt like home to me. I feel like Hendrick Lexus gave us a good deal & I trusted them before with my first Lexus & I was always happy with the service & I will recommend them to anyone. They have fair prices, great Service Advisors, The salesmen are so easy to work with & you never feel pushed or ignored. We had Bill Ferguson as our Service Advisor this week when my car had it’s 40,000 mile service. He was very accommodating when I had to change my appointment date due to bad weather & got me in at a convenient time. He had me a loaner car ready, paperwork ready, & off I went shopping while my car got an excellent service! And even better, when I came back to get my car all the paperwork was ready & I did not have to pay one cent. I loved that. Everything checked out perfect, no problems. And, as usual, I had a free car wash! Good job, gentlemen!! I can’t wait to see what my next Lexus will be! But for now, I am still in love with THIS Lexus. By the way, my husband bought himself a Lexus the same day! He loves his, too. Thank you again to everyone from Hendrick Lexus of Charleston for your high standards, beautiful building, fabulous cars, & genuine caring attention from the front entrance to the thrill of driving your very own Lexus out of the lot to your own garage! The whole experience was just so exciting & so much fun! God Bless. Judy & Jim Bennett

Adrienne Whaley

Thank you for a quick recall visit with some add on service issues. Truly a great experience. Jared is a star employee. Didn't care that my Lexus is 13 years old with 247000 miles on it. They treated me like I just bought a new one. Thank you again.

Don Pottieger, Sr.

Came in to get two recall items taken care of and 10K service. Tamara provided me with the use of a Loaner. She also took care of everything in a quick and efficient manner. Most importantly I had my car back as promised.

Emily Carter

I am always promptly taken care of and my car is serviced in the allotted time they estimated.

Michael Mintz

I've been a Lexus driver since 1992 with the exception of a couple of years. The service department has always been first rate. I've never had anything less than outstanding service from Daryl Fort and his staff. That is one of the main reasons I came back to Hendrick Lexus after straying off for a bit. These folks never fail to live up to the high expectations that I have. Kudos!

Janie Anderson

We bought a LS460L from Lexus in Charleston. I think around 2008. There was a recall on the leather. Called soft leather. Told us law suit was settled and there is nothing we can do. So now we have a nice looking car and the inside leather is peeling away. This was our 3rd Lexus but never again. We can't get a fair trade in value due to the inside. Lexus basically said there was nothing they could do as they haven't started making leather for this model. I would never buy a Lexus in Charleston as they do not take care of recalls. Mark& Janie Anderson

Tom DeLorge

Had a great buying experience, which is not the norm for me. Was fortunate enough to have Wilbur Wiggins as our sales rep. He couldn't have been more patient and hospitable, spending his entire day with us. Always felt that he had our best interests in mind with every aspect of the purchase.. highly recommens you ask for him by name on your next visit.

Herman Chan

It was our first time to this dealership for service. We have a minor issue on our brake discs have rusted hot spots. Their suggestion was reasonable without simply pushing up the price. The outcome was better than expected. We will definitely go back again! Thank you Tammy!

Carlissa Heyward

Raymond Rhett has sold me 2 Lexus SUVs. He is amazing. Everyone you meet at Lexus Charleston is very pleasant. Customer service is A+

Jeremiah greene

Awesome service...thank u Alex

Jo-Ann Vollum

Always a pleasant experience whenever I take my vehicle in for routine service!!

Sharon Spruell

Stephen Story at Lexus of Charleston is the BEST service writer! He's one of the reasons I continue to buy the brand - between the sales and service the Charleston team cannot be beat! Stephen is courteous, knowledgeable, and although you know he's working with several people all at once, he makes you feel as though you are his only customer and top priority! I highly recommend Lexus of Charleston and Stephen Story.

Wayne Murrah

Everything was terrific. I was received courteously, all problems were understood and addressed completely, work was done on time, and results clearly explained. Could not have hoped for a better experience.

Michael Mchoney

My service rep is always very helpful and professional. I felt comfortable as soon as I got out of my vehicle. A great environment and service was thorough.

Kathy Simons

Alex Levy did a great job with me as always! My car needed more than it first appeared, and he went out of his way to make sure I was comfortable and not inconvenienced. He went above and beyond on some small points that make my car ownership much more pleasant

Sarah Gwinn

I went in to get an oil change and was looking at options for the end of my lease. Mr Wiggins was incredibly helpful with my options. He was wonderful tonwork with. I explained my wants and needs. I was looking at getting out of my lease and into a bigger car. Mr. Wiggins did just that and more. He got me out of my lease and into a new car that day. I didn't feel like I was making a wrong choice. I believe he lead me in the right direction. I can't give enough praise for my experience once again at the dealership.

Lena Greene

I was very pleased with the service rendered to my vehicle at Hendrick Lexus of Charleston. Jared Young, the Service Consultant was quite courteous and most attentive and to my needs as a customer. Thank you Hendrick Lexus for the use of the 'Loaner Car!' It beat sitting around for hours in waiting area and made shopping and getting around much easier.

DVM Alliance

Exceptional service!!! Visiting Charleston for the weekend when alternator went out during the drive in. Friday at 3:30 they got us checked in, vehicle inspected and on the road to our hotel in a courtesy vehicle in less than 40 minutes. Picked up a freshly washed repaired car the next day. Everything about this experience solidified why I drive a Lexus.

Michael Quinn

Pat and the Lexus team were responsive, professional, and warm. It's clear that the Hendrick culture begins with 5-star customer service and then works backwards, figuring out how to tailor every aspect of their business to make us (the customer) happy. If there are ANY issues with my new CT, I'm confident that they'll address it in a timely fashion and keep me on the road.

Mike Mettler

I recently bought a used Lexus here. Drove the car and decided to purchase. They had to fix a leaky seal that showed up after the drive which I was thankful happened before I got the car. They showed me the inspection that was done by the dealership showing all the “work” that was done to get it ready. When I get home, I find that none of the passenger door locks work. The mechanic must have missed those. Wrote the dealer as soon as I got home. No response, no sorry. Nothing. 2 weeks later, I was upgrading the radio to a Bluetooth unit and out of curiosity pulled the cabin air filter. It looked like it hadn’t been replaced in 2 years. Emailed the dealer once more and no answer. They clearly don’t care when you buy a used car with no warranty. When you pay a premium for a used car from a Lexus dealer, you expect basic maintenance be done but it wasn’t.

Butwhit .

Fantastic service by the Hendrick Team all through the service department from beginning to the end. The service representative Tamara was very professional and explain step by step of what was going on. Thank you.

Pamela Subjek

Always a great experience, especially my service adviser Bill Ferguson!

Gary Redding

For about two months, I had been looking to buy a 2018 Honda Accord Touring 2.0T. After not having much luck with several car dealerships, I discovered that the Hendrick Lexus Charleston dealership had a 2019 Honda Accord Touring 2.0T for a great price. However, I was apprehensive about driving almost five hours from North Carolina to Charleston, South Carolina, until I contacted their car salesman extraordinaire: Mr. Wilbur Wiggins. From the beginning of our discourse, Mr. Wiggins impressed me with his responsiveness to my questions about the car and his meticulous instructions to help me to start the pre-approval process via phone and email. Once I arrived at the dealership a day later, Mr. Wiggins continued his excellent customer service. He took his time to thoroughly explain the next steps in my car buying process (including to trade in my car), chaperoned me on a fun test drive that simulated how the car would drive in different settings, and guided me through the remaining steps to seal the deal. At the conclusion of my car buying experience, Mr. Wiggins surprised me with my “immaculately” detailed 2019 Honda Accord Touring 2.0T that was topped with a red bow. Ultimately, he was right the first time we talked: he truly made me feel like a valued family member. Thank you, Mr. Wiggins! If you are looking to purchase a new or used car, I highly recommend calling Mr. Wiggins.

Silio Garcia

Professional and customer oriented service, equal to none! The customer's areas are spotless and fully stocked with water, coffee, fresh cookies, etc. The service adviser's ensure that you are aware of the work being performed on your vehicle and are constantly updating you with the status; always accurate as to how long will the repair and/or maintenance will take to complete.

Addie Laurencelle

Steve Storry is the absolute best service professional I have ever worked with! I cannot say enough good things about Steve Storry. He is amazing at his job! You have once again exceeded my expectations thank you Steve Storry!

Tarnicia Smith

If you are looking for that perfect salesman to help you with find your dream car, look no further! Go to Lexus of Charleston and ask for Wilbur Wiggins! You won’t walk away disappointed! And if you do walk away, you will be sure to return. I was “kind of” in the market for a new vehicle and went looking at Lexus of Charleston. Wilbur was not a pressuring salesman or all in your face. He is very knowledgeable with the vehicles, services, and pricing; which was impressive since he had only been doing this a short while. He was very patient, since I did not know what I wanted and/or even if I wanted a new car. Let’s just say that I went there on a Saturday and was back on Thursday to purchase a new car. Although it was not a Lexus that would have had all of the perks of being a Certified Lexus, I did get the car of my choice guilt free. This was the easiest car buying process ever! Even when it got down to the end of financing and paperwork, Zephyr our finance manager was awesome as well! He worked to make sure I was comfortable with it all! Great team work and easy like Sunday mornings!

Tracy Grooms

Always pleasant, professional and thorough. Great car wash after service completed. Only request is to try to maintain the time commitment made at the beginning of the appointment.

charles beason

It was a pleasure to work with Sally, sales associate. Sally made the process of buying my SUV seamless. Everyone at Hendrick Lexus was friendly and accommodating. I will recommend Sally and the staff at Lexus to my friends for their first enjoyable experience buying a car!

Charles

We just purchased a Lexus Certified 2017 ES 350 from Lexus of Charleston. The entire experience was phenomenal when compared to our car shopping efforts in the past. Justin Clark was our salesman. He worked tirelessly to understand what we interested in purchasing, as we were on-the-fence as to a compact SUV versus a sedan. During our first visit, a storm broke out and Justin went out in that downpour and to retrieve several vehicles that we had selected and brought them into the "pick-up area" out of the rain. We definitely liked the hybrid SUV. We went home to think it over and the next day, Justin informed us that it had been bought online. We met with Justin some days later and decided to focus on ES sedans. Justin showed us several but none that we fell in love with. He then looked at the Hendrick's inventory at their dealership in Charlotte. We picked one and he had it shipped to Charleston. This car was a winner. Justin Clark was so personable; it was like buying a car from your best friend. He reached out to us during the entire process. Checking on our decisions regarding the various cars we had under consideration. Once we selected the car from their Charlotte location, he kept us updated as to the status of the car -- on the truck, at the Charleston location, into service for the Lexus certification work, into detailing for the final spruce-up. Throughout our many visits to the dealership, we were amazed how friendly and courteous everyone was. It was a truly first-class team all around.

Joan Gaetke

I appreciate the discounts I received.

Amanda Carey

Horrible customer service!! My husband and I would never come back. My husband felt very judged and profiled, he was coming in for a simple inspection to see if something needed to be replaced. He had to drive 30-40 to this dealership because there are no Lexus dealers by our house, I’m not sure if it is because he does not have a brand new Lexus or because he is a younger gentleman but he did not receive the right customer service. Not only that but when an advisor FINALLY came to help him, the advisor took two looks at his car and said no. When I had made the appointment for my husband we had received something in the mail for a warranty check and he had made notes for the appointment. The advisor was obviously negligent and did not check the notes or he would have known what to do. Very disappointed, would NOT recommend!! Waste of time and money.

kristie foley

I bought my first Lexus from Wilbur. My experience was flawless. He listened to what I wanted and did not want. He did encourage me to look at a SUV that was not the color I wanted and that's the one I ended up buying. He was very aware of the limited time I had and was able to seal the deal within that time. Oliver made the financial process an ease. Tersea explained all the buttons, and there are many, so that I could enjoy all that the SUV offered. Thanks to all of you! That was the best buying experience I have had!

Mark Dockx

Great experience! I’ve been in the car business for a long time and truly enjoyed my visit. Would highly recommend doing business with Hendrick Lexus.

mike cooke

Great customer service. Finance guy (Zephyr) went out of his way at getting me the interest rate I deserved.

Madelyne Adams

Very friendly sales and service folks. The location is not great for getting in and out of the parking lot.

Quentin Jones

Hendrick Lexus of Charleston is far and away the best service department I have ever dealt with. They’re very flexible on appointments and keep you well informed of what is going on with your vehicle. Highly recommend!

John DiTucci

Great service. Great personnel, well-organized, and professional. I work there, since I bought my first Lexus in '16 (have 2 now) with Steve Storey in the Service Dept.--outstanding.

jad4you20002000 .

It's always a very professional environment! Excellent service provided as well!

Emma Burns

My experience at Hendrick Lexus was fantastic. Darryl took great care of me and kept providing updates throughout my service. The facility is clean, spacious and comfortable. Very easy to get some work done while I waited. Before I knew it, my car was ready and I was on my way!

Janice Brooks

Thank you, Jared Young, for the excellent service I received yesterday. My last experience with this Lexus dealership was somewhat disappointing and you made me feel like a valued customer once again.

Margo Walden

My experience buying a certified 2015 RX350 was fabulous. Lloyd Walker was tremendous as always. I am delighted with my purchase At Hendricks Lexus Charleston. Margo Walden

Caroline Jumper

Good service with good explanations of the service and future work needed.

David Younts

I had an excellent experience with my car service. Everyone was very professional, friendly, and accommodating. Jared Young was excellent in all of the services that I needed during my 30,000 mile checkup!

john white

Service visit excellent. Professional, efficient, courteous.

Tim Hart

We visited Hendrick Lexus of Charleston and did NOT buy a car on this trip but had excellent service first from the CSR - Haley - and then our Master Certified Sales and Leasing Consultant, Pat Welsh. Pat was not only personable, but knowledgeable and also listened - wow, there is a concept. Our salesperson listened to us, asked questions and served as our 'guide'. He knew we did not find the right fit but this did not deter him from spending the time we needed to get educated. He went way above and beyond the call - this is how you 'do it'. Thanks Pat and Hendrick!

Peggy Anderson

Courteous and efficient service department when we needed repair on our Lexus 350 while we were visiting Charleston. Thanks to Steve for working us in promptly! Highly recommend this Lexus Service Department.

Bernard Grant

Allan always gives me great service.

Jimmy Shanken

We arrived 5 minutes prior to closing just to browse on our way home to South Ga after a long day at the Charleston VA. Upon arrival we were approached by Justin Clark who took the time to listen to our wants and needs. After hours Justin located the car with everything requested as well as within budget. Justin and the entire team stayed until 1030 pm in order to facilitate the entire sale. I am in awe and very appreciative for all of their efforts. A true winning team Jimmy and Brigitte Shanken

Kurt Klauburg

We've never been disappointed dealing with Hendrick Lexus. I have to mention Bill Lee, our Sales Contact, he is the BEST! Bill is patient, professional, knowledgeable, and a pleasure to work with. Hendrick Lexus and staff are Five Star! Thanks, Sue and Kurt

Jan Murr

The Lexus Charleston team are personable and courteous but more than that, I feel that I was dealt with respectfully. The service person Bill assisted me in a turbo gate issue and got parts ordered, installed within my available schedule. As with most dealership services there can be a long wait. This facility has a nice waiting room and even a playroom for the children as well as treats for pets. Snacks, bottled water and Keurig selection choices are available. Cleanliness is top notch which is very important to me. At the end of everything my vehicle got it's get-up-and-go again thanks to this southern charmed service team.

Glenn Moore

Service at this dealership has always been great. Their team in the sales and service departments are very responsive to your issues and concerns. I have always felt comfortable with their recommendations.

Mary Belisle

The day after having the 10,000 miles maintenance check-up my husband was stranded in the local Publix parking lot as our 2019 350 RX was immovable , with multiple errors flashing on the dashboard screen. The car had to be towed from Summerville to Hendrick Service. It was determined that the internal ECU had malfunctioned and needed to be replaced. As inconvenient as the incident was Jared Young was most efficient and extremely helpful and communicative throughout the process! The problem was resolved within 48 hours and thus far the car is running just fine. Thanks.

Marlene Mertes

Although a bit pricey, Tamara explained every charge completely. So far my electrical issues have not come back!

Annmarie Christopher

The entire Hendrick Lexus Charleston team goes above and beyond each and every time I have my vehicle serviced. My service advisor (Alex Levy) always does his best to work around my schedule, always secures a loaner vehicle for my use and always manages to estimate the repair times perfectly. I would not take my vehicle anywhere else.

Claire Ginn

Wonderful experience purchasing my new 2019 ES 350 car at Lexus of Charleston. We were met by Wilbur Wiggins. He was very courtesy and professional and patiently showed us many cars and answered a multitude of questions. We finally were able to make my dreams come and found the perfect car. Mr. Wiggins went out of his way to making us feel comfortable by offering us refreshments, introducing us the staff and answering all our questions. Also want to thank Theresa with her assistance teaching me how to us my car; Oliver for working quickly with us to go thru the loan processing and Stephen for giving us an awesome deal. I would highly recommend Lexus of Charleston to anyone looking for a great car and a great deal!!

Nasrin Juliet Ejlali

This would be our third lease from Lexus. Very happy with the service and professionalism, they made sure that everything was in order before we left the dealership.

Neil Williams

Jared was outstanding. He deserves a raise.

Susan Dacus

Love the folks here! Stephen Story is always SO helpful and everyone there just makes things feel easy! We've purchased 2 vehicles from there and still make the drive to have them complete any service needs. Thank you for always working me in and being so helpful! ;)

Curtis Boyles

A really outstanding service experience. We are on our second ES, the first a 2009 and our current is a 2017. Clean facility, comfortable waiting room, loaner car, not trying to always upsale or sneak in surprise services, low stress. Bill Ferguson has been our service advisor on all but a couple of visits and he never disappoints. From handling routine requests to going to bat for us on a factory warranty service bulletin issue, we have always been able to count on Bill to take care of us. And It is not just Bill; every one that we have come in contact at this dealership, particularly since being acquired by Hendricks, has been pleasant and helpful. It would be hard to find a better service or dealership experience.

James Eastman

Jared and the team managed my maintenance visit beautifully. It was a very efficient and friendly process. I realize that often things can get busy with their service appointments, and it is not always possible to make everything perfect at the dealership, but this Lexus dealership dealt with our recall and general service as good as anyone could expect. Top notch.

fran grossman

great people and service- always helpful

Bobby Hoskins

Great experience! I can't say enough about Salesman Lloyd Walker. From the second I met him until the time we left with the car he has been outstanding. He went above and beyond what I expected. He spent time with us and seemed committed to ensure our satisfaction with our purchase to include matching my price range which I thought would be kind of tough. But he did it and got the wife on board. Great job Lloyd. I will pass your name along.

Geri Lipps

My experience at Hendrick Lexus was A+. I am thrilled with my new car, the features, and price as well as the warranty protection of a certified used Lexus. All of this was due to the guidance, patience, and knowledge of Lexus provided by Sumter de Brux. I have bought two cars from Sumter over the years and would not buy from anyone else. He patiently took me through my options in models and price compared them as well. Again - a great experience as Sumter always delivers. If you are in the market for a new car - call Sumter - he has a great product and you can feel assured his service continues long after you drive off the lot.

Jim Modica

First of all right off the bat they charge you $185 for a diagnostic. I'm really object to mechanics in a car dealership acting like their doctors or something you know but at a hundred and eighty-five Bucks an hour I guess they don't really need a PhD do they

Bruce Owens

This week my wife and I had both of our vehicles, a Lexus GX460 and a Lexus IS350, which were purchased from Hendricks Lexus of Charleston serviced at Hendricks Lexus of Charleston. The service department is extremely professional, personable and helpful. Service is always efficient and correctly accomplished.

Dena Vincent

I always get great service at Hendrick Lexus of Chas! Stephen Storey is a great service rep - keeps me informed of the status of my service, upcoming ones and costs, and gets me in and out quick! Lexus Service is a big part of why we have owned a Lexus for years and will continue to do so.

John Messersmith

Nicest people in the business. My car is in good hands, I feel.

Kristie Dawn

After two less-than-pleasant experiences with Lexus dealers in Florida, I was fortunate enough to strike a deal with Hendrick Lexus in Charleston, SC on the exact car I wanted in Florida! I cannot speak highly enough of my salesman, Wilbur Wiggins. He went above and beyond my expectations to ensure my purchase went smoothly. It was well worth my travel from Florida to South Carolina to be treated like a valued Lexus customer would expect. Thank you for your exceptional service! I am still getting to know my new 2019 RX 350 and enjoying the ride!

Theresa Morgan

Best place in Charleston to buy a car. New or used! Pat Welch is your man to purchase from!

Polly Brodsky

Outstanding service. Waiting room is comfortable - chocolate chip cookies are a nice touch. Rep Stephen Storey was extremely professional (as usual). Car came back clean and ahead of schedule. I wouldn’t buy or service a car anywhere else. Many thanks.

James Moses

Bill Ferguson did a great job in identifying my ignition issue, which actually turned out to be a faulty starter. He immediately arranged for a loaner car for me as it took 3 days to get the necessary parts from Lexus, and fix the problem. He was excellent to work with, called me with updates, and when I could pick up my car. I was most pleased with the service provided.

Oscar Briggs

Sally Thackston was easy to deal with. Informative, no pressure, patient!

Dominick Antonino

always a great experience at the Service Department...!!

Miranda Widlowski

Great service and excellent care! Best place to take a Lexus and I get 10% off because my car is older. The warm cookies and free loaners are a nice touch too.

Emily Smith

My serice representative, Jared was great. My maintenance work was completed when I was told my car would be ready. I am satisfied.

Brooke Patteson

Jared Young at Hendrick Lexus was our service manager and he was a pleasure to work with. As always, he exceeds our expectations and the service department at Hendrick Lexus is one of the reasons I would always own a lexus.

Laura Roe

Service department was very courteous and although my issue could not be resolved during my appointment, the part was ordered and was fixed next business day first thing in the morning.

spencer lewis

I own a GX460. I've been VERY pleased with the purchase and service support given at Hendrick Lexus of Charleston. Jared Young, my service advisor, always takes good care of me. I usually work from their quiet office space and wait on my car. He regularly updates me on the status of the work. When the work is complete he reviews everything that was done or checked on the car and what to expect at the next service event. He does the right thing for his customers. I will continue to take my car back there.

Henry Hobson

Service well done and swiftly.

Gerald Uyeda

My first time visit to Hendrick Lexus was a pleasure, the service advisor Steve met me with a smile and was courteous and very professional. I was due for a 25K maintenance and all was done in a timely manner. I just moved from Virginia and was unsure of where to take my car. I took a chance having service done here and am glad I did. Good people and excellent service, even had a courtesy car wash! I will give a 5 star rating for Hendrick Lexus and I will continue to come here for service.

Ian Lister

I have bought a lot of cars from a lot of different dealerships in Charleston and Lexus of Charleston is by far the finest dealership I have encountered. Justin and John were extremely helpful when buying a used Tesla. I had previously leased a GX460 from there and had an amazing experience during that visit. Great group to buy or lease from!

DB childress

We recently purchased a new Lexus and the process was flawless. Our representative Wilbur took all the pressure out of the car buying experience and the entire staff made us feel at home. If their level of customer service is any indication of the company as a whole we shall remain loyal customers for life. Thank you for doing more than you have to; we are loving the new car!

Andrew Massey

Always a great experience from start to finish. Professional, efficient and excellent work!

Young Renzo

Best experience I ever had buying a car. My dealer Wilbur went above and beyond to help me find the right car for me by giving me accurate information and a perspective that went a long way in choosing what what have fit my needs best. So if your looking to buy a car anytime soon please ask for Wilbur you will not be disappointed

Gene Phillips

Once again Hendrick LEXUS of Charleston exceeds all expectations. For over 20 years I have had only a handful of service associates due to the high retention rate of quality employees at LEXUS . Manager Daryl Fort assigned me Stephen Storey. Like a Champion Coach he keeps producing outstanding employees like Stephen. I have 3 Lexus vehicles all needing routine maintenance based on miles or time frame ( these vehicles last forever ) . As a busy Physician Stephen arranged successive drop off and pick ups with home delivery once finished. I was set up with a sweet new Lexus loaner in the meanwhile. He personally took care of every last detail that was indicated and then some. Talk about over the top service .. these guys are top notch. The service at LEXUS of Charleston is far better than any other dealership that I know of and I know them all and have heard of many stories of difficulty and hassle on Rivers ave and Savannah Hwy. The service dept is one of the main reasons I keep going back to LEXUS when I need a new vehicle going on almost 25 years now. Daryl and Stephen Thank You so much for doing what you do. WEPhillips II MD

xizzhu1 .

1. excellent services after arrival dealer. 2. very difficult to make a appointment on website 3. make two calls for appointment to Alex, left two message, no response.

Diane Watson

Hendrick Lexus Charleston is MY dealership go to. Allen is my service representative! I am very appreciative that I got the "BEST OF THE BEST" to look after me and my SUV. Allen is always very professional and kind.

Sarah Kent

I was vacationing in the area and called to see what Hendrick Lexus had available. Wilbur Wiggins was my first point of contact and he was very responsive, personable and knowledgeable. I feel very fortunate that he answered my call that morning. Thank you, Wilber!

Deborah Rosato

I had a very satisfying experience at Hendricks Lexus. I pulled my RX into the service garage got out and walked into Tamara's office. She handled everything. They gave me a brand new loaner for the day into the next and I picked up my car the next day and it was serviced and clean. What more could you ask for.

Janet Smith

John Totaro was awesome. The experience was hassle-free from start to finish.

Ashley Dyan Allard

Hendrick Lexus is like our second family! Everyone we have worked with over the years has made our experiences indescribable. From sales to service - we’re always taken care of. Over the last few weeks we worked directly with Linda Barry and she is an absolute sweetheart. Again, we’re treated as family and I’m truly thankful for everything they have done for us. Huge thank you to Linda and team!

Rachael Smilowitz

My service visits at Hendrick Lexus are always excellent! It is most of the reason I stay with Lexus as my vehicle. They are always helpful, pleasant and top notch!

Ismail Kabakus

Very cool places with amazing Lexus cars. Staff is really good, although some especially one of them was not happy when we were looking details of fancy RC. I guess he does not know that showrooms are the places where people touch the cars, sit in it etc... Otherwise I can watch online review videos about the car.

Karen Hutchinson

We had a busy day with a family wedding, but were treated well to assure we got everything done without interfering with family commitments.

William Robinson

We have worked through Alan Puckaber as our service rep of years through a succession of Lexus vehicles. Our experience has always be terrific. This latest service was the same -- efficient, well planned and prompt.

Heather Poston

Linda Barry is absolutely amazing. She helped us with our recent purchase and I cannot recommend her enough.

Kimberly Walker

This is our 2nd experience with buying a car from Hendrick Lexus. Our experience with buying my dream car was excellent. Bill listened to our needs and went above and beyond. We were very well taken care of during our experience including live streaming the football game while we waited. Everyone had a great sense of humor which made the buying experience less stressful.

Nancy Spindler

Always a very professional experience Alan is our service consultant and goes out of his way to provide excellent service. We always schedule through him to ensure everything will be taken care of professionally and satisfactorily. Highest rating: 10 on a 10 scale

Mary Hunter Englund

I had a wonderful service experience at Hendrick Lexus! They were fast, knowledgeable, and professional.

Justin Lock

As always, Bill Ferguson delivers great customer service. Friendly and professional, and he's very knowledgeable about my vehicle. He always takes care of me and my vehicle with no strings attached. He's the best!

Deedie Harrington

Love my service rep at Hendrick Lexus of Charleston (Tamera). Have bought 2 cars here. Linda was fantastic! Will continue to trade with Lexus of Charleston for many years to come!

Raul Castillo

Very fast to assist you when you get there. I got to my appointment 10 minutes before and 10 minutes later O was on my way with a loaner vehicle. I really appreciate the level of service and respect to the customers.

Ronald Rhodes

Excellent service friendly staff great job

Fred Medley

As expected we had a great experience with Hendrick Lexus of Charleston! In particular Lloyd Walker was extremely helpful and attentive to our needs and desires. I would highly recommend Hendrick Lexus and especially Lloyd Walker .

Jay Sonnhalter

My experience at Hendrick Lexus of Charleston was terrible and I would advise anyone planning to purchase a car to not go to this dealership. I live in NC and had worked with the Sales Associate, Bill Lee over the phone looking for a car. I had decided on a car at the dealership through the pictures and conversations with the Sales Associate. I was assured that the car was in good condition and there was nothing wrong with it. I live 4 hours away and was adamant to make sure that the car was in great shape and was assured there was nothing wrong with it multiple times, due to the fact I would be spending a full day to drive down and drive back. This included renting a car and getting off of work. I drove to Charleston to potentially purchase the car. When I arrived and inspected the car, there were multiple, visible scratches all over the car. On the interior, it looked like it was cleaned half hazzardly. Bill blamed the inside not being clean on someone else for not cleaning it correctly. He then started getting agitated that I had an issue with the interior not being cleaned and said it would probably be better if I just cleaned it because he didn't have confidence in the other individual doing a good job. When I addressed the outside of the car, he was bothered and said that it was "a used car". I then stated to him how I was under the impression that the car was in great shape. I took pictures and again there were multiple, large scratches in very obvious places. I told Bill I was bothered that I drove 4 hours and this is not what I expected. I then asked to speak to a Manager. I then spoke with Manager, Steve Weaver. He understood my displeasure and was willing to lower the price and have the car shipped to NC. I told him at this point I was so bothered with the service I would call him back. I then left the office and called Steve 30 minutes later. He never answered and never called me back. This whole process led me to the decision that not only am I picking a car, but I am also picking who I would like to do business with. This staff cost me over $400 with rental car fees, taking off work, and about 9 hours of my day. I would never go back and do business with them and I advise anyone else to work with a better group that will be honest and truly care. I ended up purchasing a RX at another Lexus dealership. They were the complete opposite. They were honest, professional and treated me like a customer should be treated.

Lauren Pejeau

I always have the best experience here. I can trust Stephen Storey and the whole Hendrick Lexus Charleston team! Thank you again for everything.

Henry Joseph Maas

We had an excellent experience! Knowledgable and friendly people throughout the process. Simply the best!!

Jimmy Long

Bill Fergerson has always taken care of my repair and service needs. He is very flexible with appointment times and always keeps me informed on the work being done to my Lexus. I would recommend Bill and Hendrick Lexus Charleston for your service and auto purchase needs. Thank you, Jimmy Long

Clara Heinsohn

I had a terrific experience at Rick Hendricks on Monday. My service technician, Stephen Storey , always provides excellent service with such a positive and friendly attitude. Clara Heinsohn

Daniel Murray

Amazing experience working with Alex.

Anthony Dompkowski

Checked in with Steve at 8 and had a loaner and gone by 8:20. Steve called at 11:15 to tell me e the car was ready. Car was washed and ready. Steve had me out in 10 minutes. A great customer service performance by all involved.

Peter Spence

Here are some of the reason I chose to drive a Lexus. There are TWO Number ONE Reasons to chose the right car, the car Brand and the DEALERSHIP! I understand price is important and yes I certainly am sensitive the way I spend my $$$’s and that’s why the buyer must look at the entire transaction, over time in order make the right choice. The RIGHT CHOICE includes the vehicle itself and the Dealership. And the dealership has three very major components; Sales which includes all $$$ up front, Parts which is the major support system for Service, and Service which is the department which will be there for YOU for the life of your car. If you think your car choice and the price and the price are the only ingredients to buying a car, you have a fool making decisions for you. Be smart, take responsibility for the entire transaction and you won’t be disappointed with Your Decision.

Alfred Gregg

My experience started out fine but by the end of the sale it was horrible. I had a horrible experience with the finance manager that finalized the deal. He was very unprofessional trying to used scare tactics to get me to finance my car through one of their preferred banks. When I looked at the terms of the loan that he showed me from other banks their loan terms were longer which made it appear that I was getting a good deal. On top of that, he kept trying to get me to sign off on warranty items which I didn’t need which also would have raised my monthly car payment in excess of 100 dollars per month. I told the finance manager that I was not interested in anything he was trying to sell me and that i just wanted to finalize the car sale through the credit union that I was pre-approve through. The finance manager appeared very agitated with me and basically threw papers on the table in front of me for me to sign. His nice attitude that he displayed when I walked in his office was gone and I became just another customer. The car salesman was nice but the finance manager need more customer service training.

Judy Bistany

Bill Ferguson takes great care of my needs. I don't know cars but I know that he does- and that he knows MY car and what I need (as well as what I don't need.) That's big when it comes to trust and protecting my investment and more importantly, my safety.

Jeffrey Hazelette

Got a great car last Saturday at Hendrick Lexus. The Team performed well to get us the car we wanted and out of the dealership in the smallest amount of time. Thanks!!

Erin Faulkner

This was our first time working with Hendrick Lexus and it was a very smooth, enjoyable experience. Wilbur Wiggins was timely, efficient, knowledgeable and helpful from beginning to end. All information was given up front and if we had questions, they were answered in a timely manner. We will definitely be back when we are in the Charleston area!

Bob Lowe

Having dealt with this dealer over the years, I can say without hesitation that it employs top notch folks most notably, Tamara Tobin who has been my representative over the years. Tamara not only goes the extra mile but extra "miles" in helping me and my wife in whatever way she can. I have called her while I was out of state to resolve warning light issue on my Lexus LX 470 and she expertly handled the issue and I continued my trip. Tamara has even insisted that she carry my work bag from my Lexus to the loaner. Needless to say, Tamara has efficiently and effectively scheduled my Lexus cars into the shop to get them serviced (both scheduled and non-scheduled maintenance) while balancing the availability of a loaner. And, she is always quick to let me know the solution as well as the approximate cost. Most importantly, even though I did not buy my Lexus from her dealership, Tara makes me feel special and works very hard to please. No other dealer has ever worked as hard to please (and I have gone to other Lexus dealers while on trips in Florida and Virginia) and Tara is responsible for my continuing to do business at her dealership. When it comes time to buy a new Lexus (or two), I will go to this dealership with the peace of mind that Tara brings to the maintenance piece. Indeed, I recommended and my son bought a Lexus from the dealership through a woman whom Tara highly recommended. Brave to Tamara and to the dealer for keeping this talented young woman!!

Leroy Smith

GO SEE WILBUR WIGGINS! I knew that I soon would need a new vehicle. My wife had such a great experience with her car buying experience from Lexus of Charleston with Wilbur Wiggins that I had to go just 20 days later. I had mentioned to Wilbur when my wife was there what I was looking for or would possibly be interested in a few months. He emailed a car on a Saturday a car that fit my description and budget. On Tuesday that I went to look at it and on Thursday I was driving off in a Certified Lexus. I was conflicted between 2 cars down to last paperwork that had to be submitted, but Wilbur was patient as I went back and forth with which vehicle I wanted. Ms. Kathy also was a big help with helping me to decide; a very sweet lady. Then when we got down to financing it was also a reassuring and an easy process as we were back with Zephyr, the finance manager that was there for my wife. Wilbur comes highly recommended and knows his stuff without all of the hassle and pressure.

Marianne Greer

I can't say enough about the high caliber experience I received during my recent car purchase. If there were more stars, I'd add them! My outstanding sales person, Justin Clark could not have been more courteous, respectful and knowledgeable. From greeting me at the door, he continued to go above and beyond to make sure I was happy from start to finish.This was my second Lexus purchase and definitely my best car buying experience by far. Rick Hendrick Lexus Charleston is a highly reputable dealership and I will drive from Savannah to Charleston for any future services as the service department staff are also fantastic!

Krystal Jefferys

My experience with Wilbur Wiggins was more than amazing! I highly recommend working one one with him at Hendrick Lexus of Charleston! He made me feel comfortable right from the beginning and driving over 4 hours from NC was worth it all! Wilbur Wiggins customer service is more than an 5 star he is very knowledgeable about Lexus and knows how to make you feel like your the only customer and top priority! Thank you again Wilbur Wiggins and all of the staff for making my 1st experience with Lexus awesome!!

Rob Norvelle

Courteous, professional service. Excellent dealership.

Joanne Cikowski

I experienced a dead battery when car was in garage. I called Lexus service and they gave me number to call for towing. The next morning tow truck arrived with a portable battery jumper and I was able to back car out of garage and car was put on truck and taken to Lexus dealer. The dealership was notified car coming in for service. I got a ride to dealership and I waited about two hour (one hour was noon to one - lunch time). I was back on the road home in a washed well running car. Service has always been excellent and everyone very helpful.

Richie G

Everything went smoothly....Was able to get exactly what I wanted and was introduced to other departments that I would be able to contact in the future....When you trade up its not only the automobile but the dealership.

A Google User

Secret is to hire great folks. U did that.

Meshea Hudson

I had my dashboard replaced on January 7, 2019. I expected to be there until closing or have to leave my car overnight. However, Bill assured me that I would receive my car before the estimated time. He knew that I had driven from Myrtle Beach and wanted to get back on the road as soon as possible. Also, the new dashboard looks awesome! Thank you so much Bill Ferguson, service technicians, and Lexus Corp. I am extremely happy with my experience.

Charley Holbrook

I have dealt with Hendrick Lexus for the past 24+ years, for all routine maintenance, repairs (which are extremely rare!) and for the purchase of 3 cars and I just purchased a Lexus during a totally enjoyable day spent with an exceptionally caring and knowlegibIe representative and business manager, and a very informative enjoyable session with a very capable IT rep who taught me how to use the car! I will deal with NO OTHER dealership for any of the above and do not hesitate to pass this on to my friends and neighbors. The sales staff, service representatives, and service department are beyond the scope of believability - in all the years I have brought my cars to them, EVERY visit has been expertly, promptly and perfectly done. I have never felt pressured to buy any car or service, and all procedures were completely and fully explained to me. Their patience is endless. The loaner cars are a great help, and my car is freshly washed with each service. The forthright honesty, respect and personal attention I received from each and every employee is remarkable. Every employee is so well-educated in their product, and so attentive to any questions I may have, that I know my cars have always been in the best hands possible. I cannot express how pleased I have consistently been for so many years with the entire car experience with them. They are one in a million.

Robbie Fulmer

As always, the Lexus staff has been very professional & helpful..excellent service! Bill Ferguson took time to explain what the service entailed, which to me was very important. Thank you for Lexus service & professionalism!

Vannessa Carter

I had a nail in my new tire that was only 3 weeks old...Hendrick’s replaced it under warranty and I got a new tire for free! They worked me in and got my service done at the same time and I am good to go! Always friendly, always helpful.