Here we offer you all the information of people who consume the products and services of Dick Brooks Honda (Car Concessionaire) in the area close to South Carolina.
At the present the business receives a rating of 4.2 stars out of 5 and the score is based on 329 reviews.
As you can read, it reaches an feddbacks average is quite good, and it's founded on a large number of feddbacks, so we may be quite sure that the score is very credible. If there are many people who bothered to value when they are pleased, is that it works.
You know that we do not usually bother to place feddbacks when they are good and we usually do it only if we have had a problem or issue...
This Car Concessionaire is included in the category of Honda dealer.
Love my accord!
Very rude dealer. I along with 4 of my friends bought a car each under the leadership purchase program and Greg leechman was our dealer. He is a really rude person, manipulative and a liar. Firstly he made me feel so uncomfortable buying a car by saying stuff like "I am having a baby soon I need the money from this sale" I certainly sympathize with him but there is only a certain number of times you can play the sympathy card to a potential customer. I finally bought the car and he promised me all weather mats and it was an ordeal to finally get the mats, He never gave the mats to me and I had to call the manager and complain to finally get the mats. He also lied to us about the lpp plan saying we could return the cars before the 3 year period if we wished to. All the 5 of us who bought cars from him were of the same opinion, because that's how he misled us. He does not care about the customer the second after he makes the sale. Pathetic liar and selfish.
Charley Ray was a tremendous help with purchasing my new car. He was very customer friendly and has an amazing personality. I most definitely recommend anyone to go see Charley when purchasing a car from Dick Brooks Honda!
I stopped in for a part, but my interaction with them was pleasant. I was impressed at the cleanliness of the shop though.
I was blown away by the level of service I received here today! The new facility is clean, the staff were incredibly helpful, and the waiting area is fantastic whether you want to relax, or get some work done. They've even got a cafe where Jason will cook breakfast and lunch, and even make some specialty coffee. Excellent service, from every staff member I interacted with, it's a good welcome to Greenville!
Love the experience. Bought my car, 2017 Civic Coupe EX-T after just 3 hours, but the friendly atmosphere made me stay much longer. Derek and Ryan are really cool people, I kinda wanna work there now. Ps, there's actually an upgrade program and a referral program, tell them Lei sent ya ;)
Maybe the most knowledgeable and informative salesperson I've met yet. No pressure just courtesy.
Great experience buying an Odyssey here from salesman Chris DeWitt. Not only did he find the right car for us, he does a fantastic follow up with monthly personal newsletter offering good information and even cooking recipes! The service team is excellent and efficient and they have a very comfortable waiting area with free refreshments, TV, etc. Everyone here goes out of their way to make your buying experience and service visits as pleasant as possible.
Ryan in the used department was awesome I've bought many cars in my life and the level of service and quality of the vehicles were second to none . Great job on the old school style
Service department does good work. We are regulars for six years now.
Awful people. I drove down here to do a deal. They wasted my time. Save your time and energy and go to a better Honda dealership. Deplorable customer service. Some BS!!!
Cabin filter clogged. Found problem.replaced filter. Cold air again. Great customer service. Thank you.
I got my oil changed. It is exactly what you would expect for such a service. It took all of about 20 minutes, so that was nice.
Great service. Live 2 hours away. Traveled to pick up the car. Sales and finance very friendly and helpful.
These guys are awesome
They try their best to get you what you want. Tell Greg or Travis my review helped send you there. No pressure from these 2 guys.
Long Story Short: I had two extremely poor experiences from Honda dealerships within North Carolina. I then had to golden opportunity to meet Taylor. We were able to agree on a firm and fair price shortly after speaking. The next day she had my car and paperwork ready to go. I found EXACTLY what I wanted with ZERO hassle. Taylor and team went above and beyond with every aspect of the car buying process. The made my very first new car purchase a breeze. I will definitely purchase my next Honda from Dick Brooks without hesitation.
I love new cars!!!
My grandma got a car there and two weeks later the check engine light came on. Went up there to see if they would take care of it but they wouldn't because hpshe didn't get a warranty with the car. Tired to charge her $75 just to see what's wrong with it. She took it to her mechanic and said it was something they would have to had known before selling the car. They took advantage of her because she she doesn't really know a lot about cars.
Good ppl to deal with
We took our vehicle for an oil change and when we picked our vehicle up for some reason they couldn't find it and fumbled around for a few minutes trying to locate it. They finally brought our car around and we confirmed with the service guy that everything was done and he said yes. After we got home I decided to check the oil myself and it was the same dirty oil with the same filter, not to mention it wasn't even at the full mark on the dipstick.. We called and spoke to the service guy and he admitted that someone screwed up and apologized, but it's too late for that... Lesson learned and never again. I'm just thankful that we checked rather than taking their word for it and we didn't end up hurting the engine. By the way, they did reset the oil change monitor on the car.... BEWARE!!!
Our salesman was Derek Fernanders. He was outstanding. He was patient and never pushy. He made sure we found the car and the payment plan we were looking for. A few weeks after the sale, he contacted us to make sure we were happy with our new car. We really enjoyed our experience at Dick Brooks and especially with Derek's assistance.
I've been taking my car here for nearly 10 years to have it serviced. They are always friendly and don't try to push unnecessary services on you. The new service center is absolutely incredible. They even have a cook in the waiting area!!
Helped me ,. Yeah!!
Love the place. Great service. Friendly and knowledgeable staff.
I went to the preowned lot and the person I was working with he didn't know anything. Every question I asked him about any car he always said I don't know let me go check. Then he leaves and stay gone for awhile. Mind you it was drizzling and cold that day.
I recently lost a newly financed car in the Charleston Floods and have been having trouble finding a car and getting financed after my new car was totaled. I must stay Carlos at Dick Brooks was amazing. I stopped in on Monday and he worked tirelessly to get my financed and get a very low payment that fit my budget. The entire experience was so pleasant and he really cared! Thank you Carlos.
Super sketchy experience. My sells person quit a day after I got my car, then everyone treated me like crap. Shifting me from one person to another. Claiming they did not need to provide the services promised on the "We Owe You" paperwork. Finally got them to agree to fix the paint recall on my car, they told me it would be 48-72 hours and I would be back in my car, it is now 9 days later. I called in and they're like oh we just dropped it off to get painted. Super sketchy experience. With the taste in my mouth right now, I would not recommend this dealership.
The people at Dick Brooks Honda really do their best to make everything run as smooth as possible while using integrity in how they treat their customers. I had a great experience in this dealership and definitely recommend to every person looking for a new vehicle.
Awesome sales experience hands down! Lyman Thompson is the man to see!
Best dealership in the upstate. I've purchased over 20 vehicles in my life and these guys are the best. No nonsense, very courteous, and great price. Oh, and they sell Honda, the most reliable ride you can buy!
They were upfront and fair with my daughters first purchase of a car.
Took my fathers Honda odyssey van in for an oil change. Fast and friendly service at the service department, so much friendlier than benson Hyundai of spartanburg.
Always great service by very competent people
Took my car in for a service that should have taken 5-10 minutes. Was told there would be a $100 "Diagnostic Fee." When I informed them that I had the extended warranty, the Diagnostic Fee changed to a $100 Deductible to my Warranty (whatever that means). Basically they tried to nickel and dime me because my service job wasn't worth their while. Would never purchase a vehicle from this dealer!
After just trying to obtain a price and asking the internet sales manager for a out the door price over text I was given that fairly quick. I made it clear I did not!! want to speak with whom ever I emailed Saturday. After a back and forth exchange he screenshot where I emailed Sharon pointing this out to me saying with no disrespect it was Sharon. That right there is disrespectful after I ask not to talk to her! and confrontational. He then continued to say with no disrespect I respect your decision. Btw if you have to repeat with no disrespect you are being disrespectful!! Breakaway and apple tree Honda never seem to be confrontational or make the customer feel awkward. Dick brooks seems to hit that on all points of making me feel awkward.
Great car buying experience
Great ecperence. Went in for air bag recall. They were very professional. Repaired both. Then topped off my fluids. And washed my car. How's that for service!
Steve Rhodes was very rude. He told me that I was wasting his time when I made an offer he didn’t like. Other staff was friendly of course but do not buy from these guys! They are just ripping you off.
Have nothing good to say about the sales department. I won't do business with these people.
Great local Honda dealership. I have purchased multiple vehicles here.
I had a very pleasurable experience buying my Honda Odyssey from Dick brooks Honda. Most of my negotiation was with the Internet saleperson and it was all up front with no games. They gave me the best price and I was a little concerened that once I drove out 2 hours to the dealership, that they would start with the normal dealer games. But that was not the case. No surprises, it was a quick and painless transaction, and I am very happy. I will be recommending this dealership to all my friends.
Go see David Nadel.
Yeah awesome service
This is a very professional operation. Greeted immediately. Knowledgable personnel. Fast, complete service. Almost out before I was in. Glad I bought and brought my CR-V here.
Service department is a joke. The technicians can't function without computer codes. When they make a guess and charge you for that guess and it's wrong they will not make it right. they have definitely lost my respect!!
Very nice and caring people who work there !
Great service. Friendly people. Clean. Comfortable.
I have bought my cars from Sick Brooks for 25 years! They have great service department as well as a sales team the beats all the rest!!!
They are the best!!
Although I didn't make a purchase, the staff there was exceptionally helpful to help me resource all my options. They explained in detail what my options were and why. They were very kind and helpful! They're customer service is A1! I really appreciated their hospitality! Highly recommended!
Wife was in the market for a CRV. Called Vic Bailey Honda first as they are a lot closer. Sales guy took down contact number and said he would call back. Well, never got a return call, so contacted Dick Brooks and they were more than happy to help us make a purchase at a good price. After 2 negative experiences with Vic Bailey, I am done with them.
Always friendly and courteous. Amanda the service advisor very professional as well as Deborah at the cashier counter. Was also greeted by the salesperson that sold the CR-V to me Chris DeWitt.
We recently worked with Joshua on the purchase of a certified Honda CRV, the deal was fair and went smoothly and everyone we met was friendly and professional. Though we live 90 miles from the dealership, it was well worth the trip up. In fact the overall experience was the best we've had at any dealer in SC. I'd highly recommend both Joshua & the Dick Brooks Honda dealership.
My experience with Dick Brooks Honda has been outstanding. I presented them with a unique opportunity to beat a competing dealership that was unable to repair my brand new Accord. Jeff Swanson and Derek Fernanders went above and beyond to make things right, give me a better price, and get a new customer for life. Give Dick Brooks Honda a visit, it will be worth your while. Thanks Jeff and Derek – true professionals!
I arranged an out the door price on a 2018 crv-ex with Aaron prior to coming to the dealership. When we arrived, Aaron had everything arranged exactly as agreed. Aaron spent a lot of time, on the lot and during the test drive, explaining the car. The actual sale took less than half an hour; the final price was the exact price that was negotiated. It was an easy and relaxed car buying experience. Thanks Aaron, Bill Jones
Came in with no appointment service department was strait up with me and had me out in 20 minutes Been to other dealerships this place is 100 percent top notch
Nice new location. Excellent customer service. Taylor is the BEST!
Great dealership, friendly staff and a state of the art facility. Highly recommended!
RUDEST EXPERIENCE OF MY LIFE! I met with Sharon Grillo (the internet sales manager) after talking to her through emails. I went with a friend and she was cold from the very beginning. She was very hesitant to let me test drive a car when I told her I am a new driver and was looking for a budget car. So, I let my friend do the test drive. She kept us waiting while she spoke to her friends. Finally we wanted to get a quote from her and she was downright rude to us. We told her we would get the car this weekend once my husband gets back in town if we liked the numbers. She refused to give us a good/final quote to us since my husband would make the decision anyway. She gave us one quote and said "no incentives". She didn't try to be a sales person at all. The quote was higher than expected and when we tried to ask her a few questions, she got really rude. We then decided to leave and said "thank you" and she responded "Thanks for (wasting) my time". We walked out, but came back to lodge a complaint and she came to us and said "I was not being rude..We just agree to disagree"...When we tried explaining that she had been rude/cold to us previously, she just kept repeating "We just agree to disagree". After trying to make a point, we finally gave up and said "There is a way you should speak to a customer. You just lost a sale" and she retorted "Frankly, I don't care!" Are you serious? How do you not care that you just lost a sale for your company because of your attitude? I have never met a ruder person in my life. We just left the place fuming.
I needed a reliable car and went to Dick Brooks Honda a few months ago. Tyler Dover made the process smooth and stress free. I love my new Accord!
Great people, great deal, amazing car ❣
The service i had here was horrible! The employees stole money from my glove dept. and they lied about the issue with my car. I had my car towed to another place and while Dick Brooks said i needed a transmission, the other place found out i only needed an axle. Do NOT bring your car here.
Hakeem is great to work with, made the process very smooth and did not make us feel pressured at all. The overall experience at the dealership was the best of any I have had anywhere before.
It was great, closed on Sunday, so no salesman. I was just curious about this model and price range. I am not ready to buy yet but this gives me an idea of how much these cost.
Family centered dealership who still value honoring the Lords day. People are friendly and patient striving to serve your needs, service department is also great at what they do.
Great services. Talked to someone about trade in and the salesman was courteous and not pushy. Good people.
the most racist group of people I have ever seen! If you are Indian, do NOT give them business. Their manager had no issue telling me all Indians bullshit just because I put in an offer under what he liked. Safe to say I will NEVER go back here and the entire Indian community in greenville will also hear about my experience.
Dick Brooks Honda made this experience painless and easy. They worked with and around our many needs. The sales, financial and delivery team epitomize professionalism and were a pleasure to work with. Charles Ray is honest, diligent and should be sought out whenever you're looking for a sales associate you can trust. There were no surprises, hidden fees or broken promises. I can't say enough how appreciative my wife and I are that we were fortunate enough to stumble upon this gem of a dealership. Charles has personally called to check in on our new purchase to make sure that we were satisfied and had all of our questions answered. It's refreshing to deal with honest to goodness great people. Thank you, Dick Brooks Honda, for doing your job with excellence. I can say, without equivocation, Dick Brooks Honda is top notch and will take better care of you than you could possibly imagine.
Has good service but prices are EXTREMELY unfair. For both sets of brakes to be done on my car, a front alignment, two new tires, and a oil change, they wanted to charge $2,225! I went to my family mechanic and they guarantee their work instead of a short warranty and got the exact same thing done and only paid $670. No problems whatsoever. Runs perfect!
I've never had a better car buying experience than at this dealership. Gregg was particularly exceptional with his kindness and way of treating me as a fellow human, versus just someone to make money off of. Literally everyone I came into contact with was courteous and friendly. I didn't realize buying a car could be so seamless and low stress. This was also the first time on my entire own I had purchased a car since becoming widowed, so I walked in feeling out of sorts. Thank you ALL so very much for going above and beyond!
Love the sales?team and how quickly you are in and out. Also great service department
Purchased a new 2012 civic 4 years ago. The car is wonderful. Dick Brooks was great to purchase from. My only complaint is their service department is usually slow.
Very clean and organized
Excellent service from start to finish. Sharon Grillo is a top notch saleswoman who truly cares about her customers. I would recommend the dealership and Sharon to anyone looking for a new vehicle. My experience was stress-free and enjoyable. Within a few hours I was able to drive away in a new HR-V. Thank you so much! I will be back.
Aarion was amazing, not pushy, understanding, and extremely knowledgeable. I wasn’t able to qualify for a new civic unfortunately, but he was incredibly helpful the entire time. I will be back when I am a little better off to buy from him and I recommend if you’re in the market you see him. Amazing seller, and not in the market to screw you over.
I have never had such a horrible car buying experience in my life. The sale manager, Jeff, and general manager, Ed Rich, were extremely condescending and rude when speaking to me. Their pompous attitudes toward a woman purchasing a vehicle on her own were absolutely terrible. Jeff told me that he wanted to “educate” me on how the car buying process worked. Ed informed me that I would never be able to get more for my trade or less on the car I wanted to purchase. To “educate” both of them, I was able to easily find someone who gave me more for my trade and an off the lot price that is $1,000 lower than their “unbeatable offer.” I also dealt with a respectful salesman and manager. To the other single moms looking to purchase a car, steer clear of Dick Brook’s Honda until they have removed Ed Rich and Jeff from their positions of power.
Super staff & willing to go the extra mile to help!
Love these guys
Service side is top notch. They actually seem to like their jobs! Thank y’all for always taking care of my accord. I drive from boiling springs and avoid local Honda dealers just to get yalls service!
We were delighted with the car buying experience today. We feel we got a fair deal on our trade in vehicle as it was over ten years old with 162000 miles on it. We purchased a CR V Touring model and are very happy with our choice.
My experiences have been limited to service. My local dealer gave me numerous service issues and I won't go there. I drove 40 minutes just to go to Dick Brooks. No problems there. In the next few months I may be looking at 1 to 2 new Honda vehicles and I'll certainly start at Dick Brooks.
Absolutely stay away. We’ve had a horrible time with our odyssey and the customer service is horrible. While the repairs are covered under an extended warranty due to a class action lawsuit, they offer no loaner vehicle or pay for a rental, so you’re just on your own to figure out how to replace your transportation. Honda reliability isn’t what it once was and their customer service is non existent. We were once loyal Honda customers, but we’ve learned the hard way that they aren’t loyal to their customers.
poor service dept experience especially from Billy. Bought a new 2017 Accord Touring there and the extra warranties that include road hazard on tires. Called and made appointment to have a tire checked that would need air every three days. told them the wife would bring it in and that is why i wanted an appointment to make sure there was an allotted time slot. well after 2 hrs they came out and said there was a nail in the tire and then it only took thirty minutes to fix. Warranty work is always last to be done. The appointment setter asked if I wanted a car wash also and i said sure. of course when the car was finallllllly ready it had not been washed. they called the next day to ask if the service was ok and i said no and told her the whole story. told me a service mgr would be calling to follow up but that was three days ago and have not heard a word. We are ready to buy a new pilot and have been waiting on them to get the one in we want but after this encounter i will buy elsewhere and advise others to do the same. this is the third problem i have had with the service dept.
I was shopping for a 2017 Honda Ridgeline. These guys had the best prices in South Carolina compared to everywhere else I looked. Rock bottom prices.
I have purchased two Honda Civics from Dick Brooks Honda in Greer. My salesman Charles Foster made it an easy and exciting purchase. He went over everything with me explained about the financial side and prepared me for that, and went over the features of the car with me. All in all he made it an easy experience. And its so pretty y'all!!!! :)
One thing I can say they have pleased me, when I buy my cars there.
Stop by 2 browse
Requested no more than 1 inquiry on credit. REPEATED this 3 to 4 times to salesman Eric Rich. He said it would be a soft hit . WOW! He didn't listen. They want to sell a car regardless of your repeated request.
No one likes taking a car in for service, these people try hard to make it painless.
We really enjoy our 2016 Honda accord sports. Thanks to Derek Fernanders. You should go check him out. Thanks again.
The team at Dick Brooks has helped me buy two cars. They are professional, straight to the point, quick and thorough.
Very nice, went out of his way to help me. Auto Zone messed up my car, they fixed it.
This was a Great place to do business.They were so helpful and easy to deal with. Taylor was fantastic and made the transaction go smoothly. If you are considering a purchase of a new or used car, this is the place to shop.
We went to Dick Brooks Honda in Greer and had such a pleasant experience. Stewart, Steve, and Del were awesome!!! Stewart greeted us with a smile and asked what we had and what we were looking for. He was knowledgeable and if he didn’t know without a doubt he checked. We had our 4 year old with us, he was not interest in looking for a car any longer once we had made our choice. Instead of being annoyed with our tired child who was exhausted from field day with his brother and just being hot in general they greeted him with smiles and understanding. They got us all water, was patient with my indecisiveness and made this process so easy. It was the most pleasant, not to mention easiest car buying experience I’ve ever had. I will definitely be doing more business with them! ***They had a pretty cute kid room with puzzles, coloring books and cartoons our 4 year old didn’t want to leave. *** We purchased a Honda Pilot touring edition. I have had it almost a week and LOVE it so much. My kids can’t stop saying they love it as well. I went from the Honda Odyssey Van to the pilot. I’m so happy with the entire process and my choice.
Nice and new. Very clean.
I took our Honda Element for a recall in the driver side airbag, while I usually would never step in a dealership, this was a different experience. The guys in the service department gave me there expectations when I arrived and was ok with the car being there the majority of the day. They offered to detail the car after they had finished with the recall fix. I left expecting to receive a call later in the afternoon when the car was finished but they had finished with the work by lunch. To say the least, I was very pleased with the time table in which they gave but they even exceeded that time. My thought on dealerships have changed because of my experience with Dick Brooks Honda in Greer.
Came in to get an oil change only to find out they're did not change my oil and just added extra which could have blown my gaskets. I complained but I was very disappointed because there's always someone telling you what they have found and what needs to be repaired. What's the point of they are not going to change or repair it? I'm really nervous about going back to them, will have Mark the object that should be changed. I really loved going here and trusted them to take care of me. Sad...
This Honda dealer has always been helpful and pleasant from the sale of the vehicle through several years of service. The service department is prompt and accurate. The waiting room is a bit small but I have never seen it overcrowded as they carefully schedule the appointments.
The new service department is a work of art
After 6 years, have given up on Dick Brooks Honda for service. No particular horror stories, but increasingly over the past year or so, it has become clear that the service department is far more interested in upselling and add-on charges than in making sure our cars are in tip-top condition and preserving a long-term relationship based on trust and respect. It's a shame, because we've bought several cars there over the years and I was content to pay the premium that goes with dealer service -- until I felt like it was more of an adversarial relationship than a partnership. I suppose you get what you pay for -- until you don't. I hate having to feel like I've got to call in my attorney and expert witnesses every time I take my car to the shop to make sure I'm not being taken advantage of. Anyway, it's kind of sad, because I liked having "my place" for cars, but loyalty has to be a two-way street ...
Dick Brooks Honda of Greer may be a reputable place to buy a car, and I'm sure they do a great job of it. I, myself, was commissioned to take several deliveries to them a couple of years back which were ordered and paid for by a manager/superior member of the staff. These deliveries were for food, and added up to about 200 dollars worth of food each time. I drove my own car 12 miles there and 12 miles back. The staff there represented themselves poorly in these instances, as no one cared to help me carry any of the food in (I made several trips) yet everyone had time to crowd around me and tell me how worthless and ugly my car was and how I should buy a new Honda. Also, no tip at all was given for my services (including 24 miles worth of driving).
Took My car in for a break job. Customer service was off the charts. The service center has integrity and there to make sure your car is driving at its best.
That's awesome, Derek is the perfect dealer. My Honda Accord is wonderful not only because it is new, but also for its excellent performance! I like it!
Dick Brooks Honda and my salesperson, Carlos, went so far above and beyond for me! My car buying experience *before I went to them* can only be described as disastrous. I had put down deposits on four different cars, with each one being "accidentally" sold or having some other issue. Finally, a month after I began car shopping, I gave up on getting my dream car and decided to test drive something else at a local dealer. Well, it just so happened that the exact car I wanted came up at Dick Brooks the night before my test drive, and called about it. There were no pictures online as it hadn't even been on the lot yet. Carlos went out of his way to describe the car, send me photos, and hold the car for me. He was the first salesperson I dealt with (out of probably 50 across the South East) who was completely true to his word - the car was there when I got there, being held for me! The car was in nearly perfect condition, and better than he had described! He was honest, patient with me having to come in from out of town (and having tons of questions), and efficient. My finance person was David, and he was just as honest, friendly, and efficient! I was driving away in my new car in less than 2 hours! After all that, they were able to do even better on the price than we originally thought! Dick Brooks Honda is a rarity in car sales and I'll be starting my car search with them next time!! THANK YOU!!!
wonderful experience have become the 1st owners of the new 2019 Honda Insight.
Sharon and Janna were awesome to work with. Pricing here was much more competitive and everything was upfront without any pressure. They also don't "bloat" the sticker prices by adding lots of unwanted accessories to the prices. It's definitely worth the drive to Greer!
Amazing experience! Sharon Grillo was awesome! I searched for months for a deal on a new Pilot & Dock Brooks surpassed all of their competitors by far! The entire deal was done remotely and with ease. I would highly recommend as an alternative to Apple Tree to those from Asheville searching for a new car. They will bring it to you & give you an awesome price!
I need to get out of my 2011 Hyundai Sonata and get into a car that was safe and reliable. Derek Fernanders helped my through my negative equity situation and got me into a new 2016 Honda Accord Sport and I couldn't be happier. He made the experience a pleasure and I would recommend anyone in the market for a new or used car to head over to Dick Brooks Honda and see Derek Fernanders.
great place to buy a honda
More honest than some other places.
Service was wonderful! Aaron took his time and went above board in every aspect.
Go see Derek Fernanders at Dick Brooks Honda of Greer. He took his time to make sure I left with the exact car that I wanted. They didn't have the color I wanted, so he went out of his way to get it for me from another dealership. My overall experience here was great. Derek will find you exactly what your looking for at a great price.
After stopping and talking with a couple different dealers we stopped by dick brooks in Greer. Derek Fernanders greeted us and helped us pick out what we were looking for. He showed us that he wanted to help us more than make a sale. He was very helpful though out the entire process.
Best Honda dealership around. Salesperson Sharon Grillo is awesome too work with!
Make sure you look over used cars before you buy them. I was rushed for time when I bought mine and finally got to looking over it in my free time. Lots of damage and missing parts. Be wary and take your time to inspect the vehicle before your purchase. Update, the car they sold me and told me had 1 "minor to no damage accident" when the car actually had 2 accidents. Scummy dealership with scummy practices, buy else where
Love the new waiting area while your car is getting serviced. Clean and comfy. Free coffee while you wait as well.
Love the place especially Kaler. She goes above and beyond to help you get into your dream car. Just love her wit and personality . She knows the car business . !!!!
Dick Brooks Honda is awesome.i had great service my salesman Aaron was the best he got me every thing I wanted an at the price I needed
worst customer service ever.... I was calling to schedule my cars first oil change hopping to us Honda of Greer from now on because of how close it is to my house, but forget that, just the customer service over the phone is awful, I have called four times! Just to schedule a simple oil change! The lady that answered the phone all four times is rude, no customer service skills whatsoever, I was transferred 4 times to the service center and only once they answered, his computer didn’t work, he was talking to someone else while on the phone with me.... super rude and at the end the phone call got hanged up. I rather drive further away to get an oil change because if this is what it’s like to just schedule an appointment.... wow
The service department here is not very helpful or knowledgeable. The check engine light in our 2000 Honda Accord LX came on and the D4 light on the dash flashed one day when my husband started it up. Everything seemed to point to a transmission problem (which is very common in years 1998-2002). My husband took it in so they could read the code. They charged us $100 and told us we needed a new transmission. To have it totally replaced there (they don't fix transmissions there, only replace them) would run us $7500!! The sales reps ran right over and started talking about getting us in a new car, etc. Well, a few days later the check engine light went off by itself (obviously if it had been a transmission failure/mechanical failure it would NOT have done so!). We talked with a mechanic and did our own research only to find that out that particular code was also a code for a solenoid valve malfunction. To get new valves would only run us around $200. That's a major difference in price (and trade-in value!) and it makes me wonder how in depth they bothered to check it out. If we had not done our own research and relied on their "expertise," we would have been out thousands. I'm sure if you are looking for a new car, Dick Brooks is a good place to go. Just go somewhere else to get that car serviced.
I was not harassed as soon as my foot hit the pavement. I was approached at leisure once I was on the lot for a bit (not ignored). Overall great experience & there is actually good coffee in the waiting room. They also let you change the channel on the TV, which seems insignificant, but goes a long way.
My sister purchased a brand new 2018 Honda Accord. Taylor was her sales person. If you go ask for Taylor! Awesome customer service!!
Dick Brooks Honda in Greer is the absolute worse place to purchase a car. They sold me a lemon. They flat out refused to help me to get into another vehicle and the sorry salesmen refused to return my calls and always gave lame excuses on why my car was a lemon. They said that is the risk I took buying a used car with lots of miles on it. If they really checked out my car prior to putting it on the lot, I wouldn't have had to take it back only one month after buying for them to basically tape up my transmission and they kept my car for 2 months and my car still wasn't fixed right. I told them that my bank financed me for another car and I was willing to purchase a new car from them if only they would trade my old car back in to them. They flat out refused to help me. Then they only wanted to say that my trade in was worth some lousy pennies on the dollar and wouldn't even attempt to give me the max for my trade, which I purchased from them. I barely have had my car for 2 years and haven't even put 30K miles on the car because I have had to put my car in the shop several times with major repairs to be done, that somehow slipped thru their fingers at their so called 120-point inspection. At all cost, avoid Dick Brooks Honda in Greer because all the do is sell lemons and take your hard earned money to make a sale. Their service and sales suck!! If Dick Brooks himself knew what type of salesmen he had working for his company, he would fire them all on the spot.
Always excellent customer service and friendly staff. I take my other vehicles there that are not Honda's.
My husband and I were recommended to Sharon Grillo. In all my years of purchasing vehicles it has never been so easy, professional, and all around a wonderful experience. Her knowledge and straight forward ness was very much appreciated. I would definitely recommend her along with her associates Caleb and Janna.
Although I didn't make a purchase, Taylor was exceptionally helpful in going over all my options. Very kind and helpful! They're customer service is A1! I really appreciated her patience and quick answers!
Our sales rep Chris DeWitt is great. The new service area is amazing! A little cafe and a few differnt spots lounge while the service techs work in an air conditioned garage.
We purchased a new Honda Fit here. Bobby was so very helpful and called us back promptly. We were in an upside down position with our previous vehicle and he worked with us in every way.
They were very friendly and polite
Service here is excellent. They find the problem and get it fixed the first time. Recommend any Honda owner to use their service. Courteous and on time.
Good service
I had to purchase a safe and reliable car very unexpectedly. Sharon Grillo made a potentially stressful situation quite smooth and easy. Sharon was extremely nice and understanding. She helped me drive off the lot in less than four hours in a new Civic EX-T with an affordable payment! The best and most honest car buying experience in years! Sharon is a HUGE asset to the Dick Brooks Honda family! Thank you so much. I'm a customer for life now.
Very good service. Helpful staff. No waiting in line.
My wife & I upgraded our 3.5 year old Honda Accord LX this week to an Accord Touring V6. We particularly liked the extra power of the V6 and the larger 19" wheels, which offers a more sporty feel. Honda quality & value is the best out there! Derek, our Sales Rep was quick to explain all the features on the new car and was very accommodating when he efficiently arranged for me to take the car home for the night so my wife could see the vehicle and experience the ride. The next day we negotiated the price & settled the deal. We'll enjoy this very nice car for the years to come. Thanks Derek!!
Great place, Taylor George is the best
Chris DeWhitt was the best salesperson. He helped our daughter who is in college be able to find her dream car that she could afford. Thank you for taking the time to explain everything to her regarding the car and the financial responsibilities. He even has made several "follow up calls" to make sure doesn't have any questions. I highly encouage everyone to ask for Chris!!!
Awful service department. U went in for a simple 20 minute flash drive update and 4 hours later the had locked my entire IMID system and want 1,300 to replace it. I've NEVER seen a dealership actually damage your car and charge you for it. I strongly recommend going to another dealership
Dick Brooks in Greer is a good dealership. I was interested in buying a new car for my wife, but not all of the B.S. that normally comes with process. I asked for quotes from several local and more distant dealers (always use one of two out of town dealers, as they know they have to be very competitive to get your business). I told them that I wan't going to use one dealer's price against another, "Just give me your best price." Brooks was a lot less than other local stores and nearly the same price as Atlanta. Stephen Samard was very professional.
Great service. I LOVE my crv
I brought my 2018 Honda Civic up today for an oil change they were fast and friendly
By far the best Dealiship and service Center I've been to. The customer service is seriously unbelievable. I would recommend this place for coffee!! A car absolutely! I recommend this place to anyone. It's that good
I am very disappointed in Dick Brooks Honda. I purchased a Honda Accord from another dealership in 2014 since I had a friend who worked there as a salesman. Five years later, my cv joint is going bad. I purchased the extended warranty and called Dick Brooks Service Dept to see if they could do the repairs since it is under warranty and they are much closer to my house. I have purchased 2 Hondas from Dick Brooks in the past and advised the service tech whenever I called. He said that he would ask the service manager and they would call me back. Needless to say, no one ever called me back. I realize I didn't purchase my last car from them but it's a manufacturer's warranty so they would get paid for their work same as any other dealership. Since they have no sense of loyalty to previous customers, I'm not so sure I will purchase a vehicle from them in the future. Guess I will just stick with the dealership in Easley.
Absolutely pleased with the service from Dick Brooks! I worked with Butch in the used car lot and am obsessed with my new (used) car. They were so knowledgeable and helpful with my purchase and would highly recommend them in the future!
Very rude dealer and managers. The manager Steve Rhodes said to me something kind of let's not waste each other time. I have better way to spend my time than go shopping for cars, ok? Dear Steve I set a price if you don't agree, just decline. That's how negotiation works. Congrats you lost your business because of that remark.
Worst customer experience I’ve had with buying a used vehicle.
Awesome staff, from service to accessories
I purchased my first new Honda Accord from Dick Brooks in 2006. In 2012, I purchased a new Civic EX-L at the same time my son purchased his Civic. My daughter has purchased a Civic and a Fit from Dick Brooks. I think it is fair to say, we like Dick Brooks Honda.
Hakeem is the man ! Helped me get something affordable . Something with great gas mileage also something that was much safer than what I had . My payments are fantastic ! This place and this man himself really goes above and beyond to make sure you have what you need !! Go to Hakeem to get your dream
The sales associate, Chris Daniels, was very knowledgeable about the car we are considering. We did not feel pressured and would certainly recommend this dealership
I brought my Honda here to have the airbag inflators replaced under recall. They were prompt, courteous, and professional. They even managed to compete the work without damaging the interior, which is more than I can say for some dealerships that will remain nameless.
Easy new vehicle purchase! Knowledgable sales staff!
Great service, I have bought several cars from them over the years, will come back
Chris Daniels is awesome! Best car salesman I’ve dealt with. I told him I didn’t want to hear all the details. I wanted to drive and FEEL the car. I left and cane back. He stayed late to sell me my car. He was patient. He was kind. He was honest and kept it real with me. I felt like he was the perfect guy to sell me my badass new 2019 Honda Civic turbo EX
Christian atmosphere and believe it or not sales people that listen to you!!! Top of their game with ambition and consideration. I DEFINITELY WILL RECOMMEND THEM TO ANYONE AND EVERYONE❣❣❣
I just bought an Odyssey from Charlie Ray and it was a great experience. I filled out an internet form one evening, received a call from Charlie early the next AM, and agreed on a price withing the hour. I had shopped NC dealers extensively and none were as expedient or as accommodating as Charlie. I had several questions, prior to the actual purchase, and Charlie answered my texts immediately. The purchase process was smooth and quick. Charlie spent a great deal of time orienting me to the car and it's electronics. I have bought many cars over the years, but this was one of the best experiences I have ever had. I highly recommend Charlie Ray( and partner Sharon) to anyone looking for a Honda. Best price and best customer service.