Touchdown Automotive Group
I purchased a 2013 Nissan Altima via simulcast October 28, 2016 and it was in arbitration for over 2 months. I have spoken with the arbitration manager as well as the Assistant General Manager and the General Manager, and have not been able to find common ground. I have found the arbitration manager to be rude and dismissive, as well as unwilling to work with me outside of re-running this car through the lane. In speaking with the Assistant General Manager, he has been professional and courteous, but states that the solution I am seeking is beyond his level of authority. After speaking with the General Manager, she did not apologize for all that has taken place nor for her unwillingness to respond to our 6 voicemail messages and numerous emails over the course of the past 2 months. She also reiterated what the Arbitration Manager stated which was without a Post Sale Inspection, Green Light purchases are to be treated as Red Light, which we are not OK with.
Issues
- Purchased car via simulcast, green light without announcement, that wouldn't drive when I had it delivered. Seller is responsible for disclosing transmission issues.
- Was advised to re-run car, but car will not run through lane due to transmission issues that the Arbitration Manager originally denied. He stated, "How did it drive through the lane when you bought it?".
- Assistant General Manager advised that the car now has further damage that occurred while at CAA since purchase.
- This went on for 60 days and I have $8250 in this car.
Based on my experiences thus far with the Charleston Auto Auction and its staff, I do not expect them to do anything about my circumstance. My goal with this review, however, is to prevent anyone else from having such a poor experience with such a disgusting company.
Buyers Beware.
Touchdown Automotive Group