Reviews of Carolina Volvo (Car Concessionaire)

Kelly Moreno

The service at Carolina Volvo is unparalleled. My husband and I drove from north of Raleigh to purchase my first Volvo. The windshield had a crack in it so Carolina Volvo fixed it and gave us a loaner vehicle to take around town. They pulled all the strings to get the parts and service there on time. I left my purse in the loaner car

Jeff Morrill

I've known the owners of Carolina Volvo for many years and they are the exact opposite of the typical car dealers. They take great care of their employees, their customers, and the Hilton Head community. When you buy or service your car at Carolina Volvo, you're spending your money with the good guys.

Gregory Grosse

Carolina Volvo was able to successfully remedy a factory defect in my XC90 under warranty, a braided ground strap in the engine compartment that was attached at the chassis but had never been attached at the engine mount. They satisfactorily performed a brake fluid flush that I hired them to perform and they additionally provided a complimentary car wash, which was very nice of them. Unfortunately, on February 18, 2019, they were unable to provide a loaner vehicle due to a policy that prevented their loaner vehicles from being driven outside of the state of SC. Be sure to verify their current policies with them if you work or live just across the border in Georgia before bringing your vehicle in for service. Additionally, I requested the system software be updated in addition to the built-in NAV maps as most of them still required update to the latest version. Enroute home, I discovered none of the maps had been updated to the latest [1250] version and some had been downgraded from 1250 to 1240. Do not hesitate to take your service and warranty business to Carolina Volvo, but make sure you ask the right questions when making your appointment and check the vehicle thoroughly to ensure the work listed as performed on the invoice was truly performed.

Angela P

Danny made the experience an easy and positive one. The staff was kind and gave me options to fit my needs...Love my car!

Katie Cansick

I was in Hilton Head for vacation and unfortunately got a flat tire. Carolina Volvo was so helpful. They fit me in quickly and had me back in my car and headed to the beach in no time!

Kim W.

Very disappointed in the way our situation was handled. Found a suitable vehicle on-line and spent a week asking questions and working with the salesman. Worked on financing and drove 8 hours to see the vehicle with a check in hand. On arrival and inspection, there was approx. $1,800- $2000. worth of bodywork that needed to be done to make their "showroom/excellent condition car" whole. I know this because I grew up in a auto-body repair family and had just had repair work done to my current BMW. As this car was a Mercedes-Benz I knew my having the work done was way more costly than their cost to have it done but they choose not to disclose all the body work or have it done at their cost. Their showroom MB also only had one keyfob and those are quite expensive. I was very disappointed that a person I had spent a week discussing the transaction with did not provide me with the photos or even a clue about the less than" showroom" condition of the vehicle. There was no effort on the dealerships part to negotiate and they knew we were driving 8+hrs round trip to see this vehicle. They do NOT advertise fairly and and their salesman do not work in a forthright manner with their clients. *BUYER BEWARE!*

Heritage Director

Have to rate the experience of owning a 2014 XC60 and dealing with Carolina Volvo 0 stars (Icouldn't post without giving it one star). Persistent problems with this car and Carolina Volvo Service can't seem to get it right. Just truly miserable experience.

Rory Carson

We were in Hilton Head on vacation when one of Volvo's came due for routine maintenance. When we called to make an appointment not only did they squeeze us in rapidly, they completely explained what would be done. When we arrived they were extremely courteous and when done they even washed the car! What a pleasant experience overall.

Ev 12

Seems they actually care about their inventory to sell used or new

David Powers

Found the perfect car but because the sales person fell down on the job a car I have been searching for was sold out from under me. Do not expect timely correspondence. I was very happy with the deal I arranged but a deal with out a car is useless. Very disappointed.

Matthew Stover

We purchased our XC 90 through Volvo Military Sales in Okinawa Japan. We selected Carolina Volvo as the delivery dealer based solely on location while we were overseas. Upon arrival in Bluffton, I could not be more pleased by our choice. Danny V. was there to support from the first email I sent while still in Japan. His knowledge and insight made the delivery process a breeze. The car obviously sells itself but have a true professional there to guide you through the delivery process made it an experience I will not soon forget. The service manager Josh is a former Marine so you know you will be treated right if you need to bring your vehicle in for repairs. If you have a choice chose Carolina Volvo and you will not be disappointed, I certainly have not been.

Leslie Smith Hurlburt

The finance manager could care less about selling a car. I went in to inquire about an SUV and he reluctantly led me into his office for pricing. He verbally gave me some figures and ended the encounter without writing down the figures, not offering a business card, and not even asking for my name or number. I feel sorry for this owner. He is losing a lot of business. I gave one star because I like volvos.

Nick Jamrock

Visited for an oil change while on vacation. These folks were wonderful and even washed our car before handing it back!. Affordable and professional. Great experience.

Julie Adamson

What a wonderful experience. I am from NH and called in because they had the RED XC90 R design I wanted. My dream car. Wayne the salesman told me... let's make it happen... those words got me... from that moment on Wayne worked for me and we made the deal! ''Tos the general manager was also great to work with... we joked when I was giving him a hard time :) we were able to ship the XC90 from South Carolina to NH all in safe keeping and the transport company took mine back in for trade. It's as promised and so gorgeous! We made the deal happen and the car to my home in 6 days! I'm impressed and both Wayne and Tos exceeded my expectations. Thank you both for helping me get my dream vehicle . I love it!!!

Caitlin B

Purchasing my fifth Volvo from Carolina Volvo was, once again, a very smooth process. Danny Vinciguerra is extremely knowledgeable about the products as well as keen on understanding my needs in a vehicle. Absolutely no sales pressure, just the necessary information presented by Danny to allow me to be able to make the best choice to suit my needs and budget. Knowing that Josh and Rick remain available to assist with my future service needs was also a key factor, as service is always scheduled and completed flawlessly. A top notch organization! Cheryl

Mark Farmer

We bought a brand new car from them and traded in our old car. The dealer told my wife they would transfer the tags. They didn’t pay the taxes (which was really cheap) and the next thing I know we didn’t have the new sticker for our car and now we have to pay new car taxes. The dealer told me when I called him that they don’t transfer tags like that and that it’s on us. Volvo of Hilton Head. You got us. We bought your car but should of read the small print. You won’t see this customer again or anyone else that asked us about your delearship. Lesson learned ( you can’t trust car salesmen)

Johnnie Combs

they helped get into a new car and no one else would work with me,now I will take my business back to a place that helped me... So Carolina Volvo will have my business now on.... I will tell all my friends and family to come here......

Jim Ossie

I went out to this dealership this past Saturday to look at a car i saw online. When i got there Beth in sales gave me a warm professional greeting. She was not aggressive, just kind and knowledgeable. I then emailed her to make an offer, we came to an advantageous agreement in no time. They even structured some great financing for me within 30 minutes. When i went out to pick up my car today the F&I person had everything prepared so i wouldn't have to want, he also was extremely nice and professional. I want to thank you both for making this such a great experience!

James Gatti

During a trip from NH to Florida our 2011 XC70 developed a troubling and annoying high pitched squeak that seemed to come from the lower right rear of the car. We stopped at two dealerships , one in Virginia and one in North Carolina, but neither was able to identify the source and sent us on our way with the assurance that there was no safety issue. Unfortunately, the noise was so irritating that we actually were contemplating purchasing a replacement. When we brought it to Carolina Volvo, Carlos Godoy immediately identified the problem as a worn bushing on the right rear trailing arm. He ordered the part and the next day (his day off!) saw to the installation. We drove out with a quiet vehicle that we expect to drive for several more years. Thank you Carlos!

Herbert Brown

Excellent

Lisa Cline

We bought an xc60. Pleasant experience. Would do business again.

Walter Krup

Great staff and a nice selection of used cars.

Mike Phelan

Carolina Volvo does a consistently great job. I've taken both of my Volvos to them for service for over a year, and they have provided competitive and fair prices and absolutely outstanding service. Carolina Volvo continues to earn my business, and I recommend them wholeheartedly.

Fred Grant

Our first experience using the Internet to purchase a car. Carolina Volvo believes in that old adage: "Proper preparation prevents poor performance". From our first contact with Danny Vinciguerra, we received quick, knowledgeable responses to our questions and concerns. Once we arrived, we immediately saw that the prospective XC90 was ready for our inspection. Danny put us at ease with his genuine concern for our satisfaction on not only the car but also the processes in place to make for an open and direct transaction. In addition we quickly discovered that Danny is extremely knowledgeable about the products as well as keen on understanding what we value in an automobile. Along with no sales pressure, we were thus able to make our decision with confidence and complete the purchase quickly and efficiently.

Maria Gay

The staff was courteous and handled getting warranty information verified and work completed in less time that I had anticipated.

Ray Turner

CALLED 7 TIMES, SPOKE TO MULTIPLE BDC OPERATORS, ONLY GOT TO PARTS TWICE, LEFT VOICEMAILS AND RECEIVED NO CALLS BACK

Claire Roubal

Friendly, fast, and efficient! Jon, Thanks for making it so easy to have my rear window wiper blade repaired while on the road. Silver lining of my bonehead decision to take my Volvo Cross Country through an old school gas station car wash with brushes was that I got to become acquainted with you and your fabulous service team

Abigail Kelley-Jenkins

Bought our first car from here and Beth was amazing! They are super nice and really take care of their customers.

Paz Herrera

We are glad we found the car we were looking for close to home. The staff , Alex and Tho were great handling the purchase. I trust the future maintenance of our car will be well taken care of.

Cassie Gureley

I had a great and easy car purchase experience at Carolina Volvo. Danny, my sales rep, was wonderful and very knowledgeable. Would certainly certainly use Carolina Volvo again if needed!

Paul Ramirez

I want to comment on the great experience I had with the folks at Carolina Volvo, in particular, Pete Capehart and General Manager Tos Chesson. Pete and Tos are great to work with. They have thorough product knowledge and made an extra effort to assist with my purchase, based on my personal circumstances. Although Carolina Volvo does not really promote this, I learned that their inspection and service of used vehicles prior to sale is quite comprehensive, ensuring customers of the best value with their purchase. Also notable are the extra courtesies, such as the full tank of gas to start customers out in their new vehicles. Whether seeking a new Volvo or quality used car, I recommend visiting Pete and Tos at Carolina Volvo. They are pros at what they do and you will be glad you did.

Jay Gensheimer

Fast service with appointment, washed my car too..

Linda Gray

Great customer service.

Allison Noblett

In my experience at Volvo I have always experienced exceptional customer service! They are always willing to work with your schedule and are very helpful. In my opinion I would highly recommend Carolina Volvo in Bluffton.

Paul Vincent

Great group of people and great cars

Rebecca Krygiel

I recently purchased a vehicle from Carolina Volvo. Alex and Tos were great to work with. I am happy with the deal that was made and I love my Volvo.

Jeffrey Goodman

This may take a bit but if you are considering purchasing a Volvo or doing business with Carolina Volvo in Bluffton SC, you should do so with no worries, and you should read this review. My wife and I were driving to Hilton Head from Virgina for what we hoped would be a very relaxing week, 1 mile before the exit on Rt 95 we hit a large piece of metal that was bouncing down 95 we had no way to avoid it. The tire and rim were destroyed on a new 2015 XC60. After putting the spare on, we started to search for either a tire repair place or a Volvo dealership and found Carolina Volvo which just happened to be on the way to Hilton Head. Upon pulling in the Service Manager Chris came right over and asked if we needed help, I explained what had happened and he assured me not to worry they would take care of it. In less then an hour he had the parts ordered had all of our luggage transferred to another vehicle and had us driven to the resort. The car was done the very next day. Again he sent a vehicle to pick us up to get our vehicle back. When I arrived not only were all of the repairs made but any service that was due was completed and the car had been cleaned and was immaculate. When you buy from a dealer you can only hope that when you need the dealer the most in an emergency, they will provide the service you are always promised when you purchase. At Carolina Volvo in Bluffton you can be very confident you will get outstanding service when you need it the most. My wife an I are very grateful for the outstanding service provided by the team at Carolina Volvo. Jeff