Reviews of Carlton Motorcars Inc. (Car Concessionaire)

Diane Croll

Service dept is outstanding. Thank you David & Justin for looking after my vehicle

Christine Scorziell

What a great first time experience as a new Mercedes owner! We didn’t by our car at the dealer as they didn’t have what we were looking for, but the service department made me still Feel special.

Samuel Dabney

Do good work best to leave it there and have someone pick you up they stay busy

Rimsky Horrego

Sorry my prior review was a mistake and would like to say my experience with Carlton Benz and our sale rep Todd were delightful

Janet Montminy

Expensive, expensive but awesome customer service. Trust me , you pay for it!

Dan Schlegel

Love this dealer because I am a Mercedes Benz fan. Great service and sales.

Christopher Fogle

Upon taking my partners SLK 32 AMG in for service we were given three different reasons for the passengers brake light malfuctioning. Consequently we were quoted $380 for replacement of the assembly. We asked to see the evidence of these problems due to the inconsistencies in diagnosis, yet the vehicle was reassembled and we were told it was too much work to take it back apart to show us upon pickup. I was able to remove the assembly myself in about fifteen minutes (I am not a Merecedes authorized technician) and disprove their reasoning. I was also able to fix the problem at no cost. Please ask questions and ask to see proof of diagnosis these people are scam artists. Upon fixing the problem I called and spoke with Dan the service manager who was extremely rude and continued to speak over me until I called him down for it. Take your car elsewhere to somewhere you can trust and to people who will respect you! If you are paying the premium for Mercedes authorized service you deserve to be treated better than they are apparently capable of conducting themselves!

Mike Provines

My wife and I decided to order a 2018 Mercedes GLC 300 so we visited two MB dealerships within 60 miles of our house and chose Carlton Motors. We called ahead for an appointment and as soon as we walked inside we were greeted by Robin Rollins with a big smile, a sincere handshake and an enthusiastic welcome to Carlton Motorcars. Next he presented Kristina with a long stem rose which made us feel special. My wife already knew how she wanted to build our new car and Robin filled out the order explaining the various options which made the process go smoothly. Over the next couple of months Robin kept us informed of the progress in our new car build and on October 15th our new Mercedes arrived at the dealership. We went to pick up our new car the next day and Robin spent about two hours giving us a tutorial on how to use all of the new technology on the car. Our overall experience was superb compared to all of the other dealerships we have purchased cars from over the past 40 years. We are so glad that we are now part of the Carlton Motorcars family. Mike & Kristina

Tamiann Adams

Friendly Staff Prompt Service & Complimentary Drinks & Snack

David McInnis

As a business owner, I appreciate others that get it. I have purchased cars from this dealer for over 22 years. I have had more than a dozen opportunities to evaluate this dealer. Carlton Motorcars has been fair, thorough, professional and appreciative of my continued business. Sales have earned my business. Service has promptly and effectively diagnosed and resolved my issues. I will continue my relationship with Carlton Mercedes Benz because they have earned it!

KS 1240

I am really upset with Carlton Mercedes-Benz. After having my car towed in for some repairs, the technician failed to properly connect my radiator hose after a leak test. A week later the hose popped off leaving me stranded on a work lunch break. I missed the rest of the work day because of this. The car was then towed into Carlton and the SA advised me that it was their screw up. I was upset but this mistake was understandable. However, what is absolutely not acceptable is that when I went to pick up my AMG Mercedes-Benz I see that the coolant residual hasn't even been cleaned from the engine bay. In other words, they screw up, leaving dry coolant all over my engine and don't even bother to wipe it down. This is on a AMG Mercedes-Benz and is not acceptable by any means! I have payed thousands of dollars to this department and they can't even take 5 minutes to clean off the mess they created. Did they not think I would open my hood to check things out? The service department is more concerned with quantity than quality and do not respect your vehicle the way you will. I also noticed deep swirl marks/scratches in my paint after their "complimentary wash and vacuum". The car cleaners use the same rags and wash buckets over and over again, dragging the crud from the previous man's car all over yours. I don't expect an 80 year old in an E Class to notice things like this, but if you see your Benz or AMG as something special go somewhere else. I think after all the time lost and hassle with everything they could at least offer me a free oil change, but nothimg. Lost time and money on their mistake.

Angelo M. Alomar

Our experience at Carlton Dealership was a very good one. I just went there to look at the cars and ended buying an SUV. Everyone treated us with respect and were very professionals. When you get there starting from the owner Mr. Carlton to the salesman Bob Brackett and the guys that finished the sale helped us very well. They got us a very good deal, they worked hard for the sale. We are very satisfy with our new vehicle. I hope our experience with service should be the same.

Reyes Morales

Good service

Joel Johnson

Fantastic place to do business

Marilyn Buffaloe

Thank you so much for helping us make the best decision in the purchase of my new 300 E Class. Tyrone and Brian were so helpful and made this experience a very pleasant one and great to work with. The beautiful rose was such a nice touch.

Mark Jordan

Never have found a perfect dealership but the guys in the service department are knowledgable and fair. Dave always calls back with updated info and estimated time the car would be ready. The service dept has also helped my wife out a number of times when I was out of town. Sammy, now that is another story but my wife loves him.....thinks he is a Teddy Bear!

Matthias Buecheler

Impressive cars, very good and a perfect service, thanks a lot

Jon Finez

I will start by saying that I hate leaving bad reviews but this business practice deserves one. Last week, I made an offer on a 2016 Cadillac Escalade ESV - $1500 below what they were asking. The used car manager, Mr. Maddox, quickly accepted in writing. I asked him for wire transfer info and he said that I would have in a few minutes. I waited for 36 minutes at the bank until I received an email from Mr. Maddox saying he made a mistake and got the numbers wrong. I questioned him and could tell that I was not getting the full story. So I told him what I thought happened and he sent me a reply email where he admitted that he did sell to someone else for more money even after agreeing, in writing, to the deal that I accepted. I replied my extreme dissatisfaction and requested to speak to the GM but he refused to provide me with that info. I called back in, spoke to receptionist, and was told that I would need to speak with Heather Carlton, the GM/Owner. I sent her an email and left her a voicemail within 2 hours of the situation but never received a call or reply email back from her. I finally received a call back three days later from Brian Paben who said he was the sales manager. He listened to my issue and received the email from Heather, the owner, but said the car was already gone before he knew anything about it and there was nothing that he could do. He went on and on about how this has never happened before, how they do not do business like this, and how could he possibly make it up to me. I replied the only way was to honor the agreed upon deal and anything short of that was unacceptable. Of course, he said not possible and basically a sorry was all they were willing to offer. They purposely chose to sell the car out from under me for $1500 more in profit. It proves it went all the way to the top since they had ample time to rectify, but chose not to. It amazes me how such a deceitful business can have such a highly prestigious brand like MB and operate like this? Needless to say, I purchased a Cadillac from a very reputable dealer that operates ethically, unlike Carlton Motorcars. After a few days, I determined a way they could repay me and get me to remove this very truthful review. If they can prove to me that they have donated $500 to St Jude’s Children Hospital, $500 to their local Make a Wish Chapter and $500 to Veterans of America, I will immediately remove this review. I would be pleased because it would be proof that it was, as they say, truly not about the money, just an “HONEST MISTAKE”. I really hope that I can remove this review, but it’s up to them to right the wrong and put that $1500 to great causes….. if it was truly an honest mistake!!!!!

J D

Great place to get my Mercedes serviced. Nicely renovated customer room.

Kay Cameron

Some of the most arrogant dismissive sales staff I've ever encountered anywhere.

Howard Robinson

Your mb dealer.

C. Douglas Renick

Terrific experience every time I go in for service! Eric makes you feel like you're coming into a resort. Whether it's Vince or Ashley, they are professional, knowledgeable, efficient and a pleasure to work with.

Pegi Shriver

Always hated and was intimidated by service departments in the past. I will probably keep a Mercedes just because of the great service that I get at Carlton. Everyone in the department has been terrific and especially my service advisor, Justin Stephenson. He always goes beyond my expectations. If I could more than five stars, I would!

aaron roberts

Outstanding visit. It was the best car shopping experience that I ever had.

brandon steele

Really respectful management. The people here actually care about you and your specific situation.

Jay Addison

After selecting a vehicle for my 80 year old grandmother and finalizing the purchase price, the sales person was non-responsive to schedule a pick-up date/time. After multiple attempts to get an answer at the main number AND after leaving two messages for the sales person in 16 hours, the receptionist who did answer the phone was pointed and rude. You can find better customer service at a fast food restaurant than at Carlton Mercedes Benz.

drew weaver

$19,000 engine replacement could have been avoided. (Fixed in South Charlotte) Will only loan mercedes rentals if you purchase at there dealerships. There more interested in getting your car out then fixing the problem. Had a coolant leak for three months they kept telling me to put water into it instead of coming in for service or warranty repair. I was told by the manager since my 2014 cla has 113k miles they will give me a loaner thats a equivalent value. If the dealership actually took that into account for every customer the value of a Mercedes since they're their worst depreciating car brand on the market everyone should be rolling off in a Kia loaner.

Matt Stone, Realtor

We were in and out in less than 30 minutes. I have bought a lot of cars and this was the quickest most painless car buying I've experienced.

Alisha Como

always kind ad helpful

Joe Beckham

These guys know their business. They are courteous and professional. Great service department too.

Andrea Masters

Even with construction going on its a great facility!

Dena Edwards

The Best or Nothing! Don't just see stars Own one!

Connie Holloway

Great Customer service 5stars for Ron Farrow

Tim Kelly

Great staff Great selection of high end vehicle

Carrie Wilbanks

Always a joy to go here. The staff are always courteous and very helpful

ibanez222jls .

5☆ We actually received the safety recall notice in the mail from Mercedes Benz. I called them and they set it up.. They had to order the parts then called us back to give us a date.. They let us pick a date that was convenient for us the whole process was rather smooth we had no problems.. I know that they are remodeling but that still never caused us any issues.. The people that took care of us was very nice.. and the guy that gave us work with our car thru the whole process his name was Scott - He was really great... Overall I would say highly recommended and that was before I got in my car to leave and noticed that they had washed and vacuumed it out and took very good care of my car so that was a plus bonus and that really made it worthwhile.. highly pleased .

Carl Galante

This was a very pleasant experience from beginning to end. No high-pressure sales, no running back and forth to "talk to my manager". Robin was friendly, informative and helpful. I love the car and believe I was treated very fairly.

Stacy Arena

Fast, friendly service ~ couldn't ask for anything more! :)

DAVID BLACKEAGLE

The cost of maintenance on cars at this place is so ridiculously high when you go there , you may as well purchase a new car because of the cost of maintenance.They are very courteous,but l guess that there is a cost attached to that also...

Linda Dills

Beautiful cars and have already been in touch with them. Very nice

Xavier Butler

I have been a Mercedes benz owner for more than 8 years. Traveling from the dealership up in New Jersey, down to Atlanta and a few places in between. I've never dropped my car off without being given a loaner, especially for multiple day servicing. That's ridiculous!! Although, the service department was nice I don't think that I should have to calculate in the cost of a rental on top of the cost of the service. Maybe someone from coorperate office needs to address this issue.

Brittany Albright

Matthew Scoggins is the GM and a true class act and goes to bat for his customers. This dealership is fortunate to be under such great new management.

Taylor Cox

Carlton motor cars has been a great experience from purchasing to service for me over the last few years. This is the only dealership in town I do business with

Anna Lavotchin

The gracious service department is amazing! They are efficient, understanding, smart, respectful, and hard-working. They keep pleasing our family beyond our expectations. They take care of us like we are their family. I highly recommend them!

gs sl

Extremely rude service.

James Keith

Everyone is always so pleasant to deal with.

Enisa D

Awsome

Rodney Burnside

Very friendly staff and well knowledge of car

Scottie Wilson

The most professional and friendly car shopping experience I've ever had. Wonderful service. I highly recommend them to anyone looking for a car that fits you.

Shirley O'Dell

Everyone was absolutely awesome! Our tire had a blow out while on a road trip and after waiting three hours for the tow truck and another hour for the tow truck to get our car and us to them to replace our tire, the shop would've been closed However they stayed opened and waited for our arrival to replace the tire. Everyone couldn't have been kinder, nicer, or friendlier. They went out of their way and worked quickly. Thumbs up to the owner and employees who helped us out!! Thank you and we wish you and yours a very Blessed & Merry Christmas.

Felicity Wilson

Their service department is top notch for any mercedes.

Stuart M

Horrible Service Department

Richard A

Nice place to do business

Stanley Smith

Excellent Service, very friendly and courteous. Highly recommend!!!!!!

Michelle Roberts

Precise and to the point for the maintence on my 2006 E350. Staff was professional. I definitely will return.

N Misher

I would not recommend this dealership to purchase a car. I went there with a check ready to purchase a car today. Although the salesman was very nice, when it was time to negotiate the price of the vehicle, the sales manager was very disrespectful and insulting. I don't feel like I should ever have to beg someone to take my money and will find somewhere else that will appreciate my business.

Kacey Murphy

It's a dealership and they have Mercedes. Been leasing from them for years and would recommend. Service department is amazing.

VJVickers .

Great Sales Staff !

Richard Grumbles

Quick friendly service great parts department

Carl Diaz

Having been a Mercedes Owner since 1970 Carlton Motors is one of the better experiences. I have bought from Glauser Mercedes now Sarasota Mercedes, I have purchased from Crown Mercedes St. Petersburg FL, Precision in Tampa FL,. Carlton Motors in Greenville is the Gold Standard for purchasing a Mercedes. Carl/Kathie Diaz.

Paul Sadka

Changed my life bean light for free and I showed up without appointment and after they had closed for the day.

Kendra Glenn

Horrible! The receptionist is rude! The sales people are rude! The service is horrible. I have purchased three cars from there and will never go back! I simply asked for a loaner when I was scheduling a factory service. I was told they will call a car rental company for me if I don't have the number. Really?? You are certainly not the only MB dealer in the south!

Juliana Kroupa

Words cannot describe how great my service was. Gordon, was truly amazing. I am beyond grateful that Gordon came to this dealership and I now get to work with him.

Stephanie Forrester

Had the best experience with my mother in law and daughter here! She found her perfect car for a great deal and they treated us to treats and refreshments while we were there. Very friendly staff

Bert

Second time I've taken my wife's car there. They didn't charge anything either time. This last time, they even rotated the tires for free. They've always been friendly and never have tried to gouge us like ever other garage. The time will come for payment, and I can rest assured that it will be legitimate. It is a good place to buy a car and to get it serviced.

James van hoy

Bob Brackett assisted me with my inquiry of a GLC 300, Took time to test drive and inquire as to my family's needs and wants. Best first impression I have had at any car dealership in Greenville. Thanks Bob...

Laine Herrmann

Carlton Motors will be highly recommended to my family and friends. Windfield Jenkins the salesperson is knowledgeable and patient. He took time to explain the features and options available on each car I showed an interest in, finally deciding on my E400. Great experience! A YEAR LATER - It just gets better! I purchased my Mercedes E400 from Carlton which was a pleasant experience, but I must say Sammy in the service department took it to it to the next level. He restored my faith in dealership service departments. The service was completed in a timely manner, he was courteous and professional and he even remembered to reset my backup mirrors that I happened to mention in passing. My compliments to Sammy and the team at Carlton Mercedes Benz.

Kristain Allen

Very pleasant. Both salesman and the service guys were very helpful!

David Lavotchin

We have purchased several Mercedes from Carlton. The sales department is very helpful. The service department goes above and beyond every time.

Hal Blanchette

My experience was outstanding and worthy of sharing. Fatima Miller, a new employee at the service desk, went above and beyond in helping secure a major part for my GLE and get it installed the day before we were going on an extended driving vacation! I know she ran into some internal “challenges “ but she persevered on my behalf and got it done. Our vacation was fantastic and the car performed beautifully. Thank you Fatima and Carlton!

Rick Robertson

Wow. Not pushy. Respectful. Even let me have a great brochure. Beautiful cars

Casey Martin

We've always been treated like family. EVERYONE at Carlton is on top of their game: professional, friendly, knowledgeable, efficient, and they ALWAYS go above and beyond to take care of their family. From sale to service it's so easy.

Nicholas Blevins

I recently purchased a E63S AMG Wagon from another retailer, and have nothing but positive things to say about the service I have received from the service department at Carlton thus far, and more specifically from Gordon. Gordon has remembered me every time I've come in, and has been very attentive in each of those instances. Over just a month of experience with Carlton, I can say that I very much look forward to developing a long term relationship with them.

Brandon Massey

The service and parts department seem always ready to help in any way they can, it dosen’t Seem to matter if you have a new or used Mercedes.

William Corona

My wife Lease a Mercedes A220 2019 as a gift for me with the intention to keep it at the end of the lease. The car has only 1690 miles, had it for about 1 1/2 month and had 2 problems with it already, I went back to the dealer talk to Brian the manager and I wanted to return or exchange the car because to my believe this car is factory defective. No solution was given to me other than fixing the car, wish I feel it will give more problems and inconvenience to my daily life. The sun roof liner, I opened it 4 times and it damage and the release on the gas cap cover damage only after putting gas less than 7 times. I expected more from a new Luxury Brand. Another problem with this car now the ac stays on heat and the same thing. Thay said..they keep fixing a new car like if it was bought used. I don't believe you have my best interest. How many things need to happen to be considered a lemon...

Steve Edwards

My key fob would not unlock my doors. I called the service dept. and told them what was happening , they told me to order a new key from the parts dept. I ordered a key at $280 , key came in and still did not work . The parts guy came out to my car to check it , he went to get service guy to come out and check it . He said then , OH , no one check to see if it was the key or something in the car that was messed up . I sais NO!!!! Then I have to get appointment to get the car checked out . Now I am told , it will be $1215 to fix it . I said no way !!! Then I get charged $129 for the service check . SO I AM OUT $400 AND STILL CAN USE KEY FOB TO UNLOCK MY CAR . I WILL NEVER GO BACK TO CARLTON MOTORS !!!!!

[DJ army YT]

The receptionist wasn't very friendly or welcoming. Went there to get information about extended warranty. The warranty specialist was busy and after he finished with his customer , I asked her should I go over or is she going to tell him that I was waiting on him. She nonchalantly shrugged her shoulders. I went over and introduced myself and from that point the process was friendly and extremely professional. If you're representing the point of entry one should at least have a pleasant personality with ALL CUSTOMERS, not pick and choose the people she thinks deserves respect.

Erick Snow

As always too notch service.

Teresa Phelan

Impeccably outstanding!

Joe Wallace

Service department, fast greeting and excellent customer service.

Elise McGee

Excellent service and staff. This was the best car buying experience I have ever had.

Melissa Osorto

Todd Thayer and the team at Carlton Motorcars on Laurens Rd. took such great care of me and my needs/wants. They worked hard to give me exactly what I wished for and made me a priority. I couldn't be more happy and satisfied with their customer service. I would recommend them to any and everyone!

Caitlyn Jones

I waited to put my review up because I wanted to see how I would be treated with this dealership... words cannot describe how pleased and happy I have been in the past 8 months since I have bought my vehicle.. Chad was THE BEST SALESMAN they have in that dealership in my opinion, he goes beyond to make sure you are happy and checks up on you to see how you are doing with your car, my first service went perfect and to top it off chad has them clean it up really nice when I picked it up... I’m more than ever pleased and happy with my 2019 GLS550. This place really makes me and my husband feel like family. I recommend to anyone who’s looking to get a Mercades to go ask for chad at this dealership, he will be sure you are always taken care of!

Trishka Hornbeck

Sales people are pushy but nice. Service department is horrible!

Lillian O'Steen

Pablo at Carlton Mercedes is the guy to go to! He helped me through the whole process, and made it such a breeze! I was coming from out of state and had to fly in, and he even come to pick us up on the airport. The customer service is second to none!

Amanda Bishop

Excellent facility, great staff, and overall a 5 stars!! The owner (heather carlton) is such a lovely person! I recommend this place to everyone I know!

Sam Morris

I want to take time and thank Carlton Motors, especially Sean for assisting me with my recent purchase. Initially, being located some 350 miles away; I found it a very unique situation to purchase a car sight unseen from someone I didn't know in this arena…a bit uneasy if you know what I mean. I write to tell you that I could not have been more pleased; the experience of finding the car, making a decision, figuring out the financing and insurance, locating a hauler and then driving the car at midnight the same day…what can I say; the experience far exceeded my expectations. (less than 17 hours to be exact). All I can say…a job well done. Sean was very cordial and professional with the transaction. I have absolutely no regrets. Sam from Charlottesville Virginia. April 2014.

David Greider

Mercedes, is there any other car. This dealership is top notch customer service. David, in the service department, is very customer oriented

Bernard Addai

I don’t usually write reviews, but I had to write one for Carlton Mercedes of Greenville, I recently needed a replaced my wrecked 2012 C300 and found myself at Carlton Mercedes. My salesman was Sean, I have never had such a pleasant car buying experience, it was the most painless, fun (usually car buying is not) experience I have ever had buying a vehicle. Sean was respectful, and genuinely cared about selling me car I desire though I did not have a stellar credit. I was there on Friday and he worked his tail off to get me 2016 C300 with Night Package same day , even before the vehicle was ready, they gave me 2018 CLA as loaner, the Manager was involve in making sure my concerns are addressed. Sean is extremely friendly and trustworthy, everyone at the place is friendly I had to take the car back in for mbrace activation, even though it took couple of hours, they gave me a loaner and wash my car once it was done. I could not have chosen a better dealership and sales person to buy a car from as Carlton Mercedes and Sean D. I have no issue recommending Sean D and Carlton Mercedes to anyone or going back to do business with them again.

Jerry Pasquarella

I also have been a Mercedes owner for 7 years. I purchased both vehicles at Carlton. Sean is a great person to deal with in sales. He took care of everything and is remarkably detailed, professional, and very dependable. As for the service department, David has been my go-to guy for all these years. He is the epitome of customer SERVICE! Great guy. I wish all businesses that sell to the public were as professional as this one. Highly recommend them!!!

Loretta Jefferson

Parts department is awesome I would recommend anyone who had a Benz they are very reasonable.... Go Mike keep up the good work...

James Tollack

Scott Gordon in Service was instrumental in making me confident in the CPO program and the different maintenance options. Pablo Goycochea in sales was a true pro, and a pleasure to work with. I honestly was strongly leaning to purchasing another BMW but these two guys made me a true MB believer.

Ed Cruz

Great Sales staff, Pablo Goycochea goes the extra mile to help you get want you want on your vehicle, financing is smooth and they don't try to sell you unnecessary products just to make the extra cash on their paychecks. Thank you guys as I look forward to purchasing my next vehicle from you guys.

GodLoves ManKilz

This is by far the worst place to get a Mercedes. The staff is terrible. Bought a car a year ago and was a custom built. Took forever for it to deliver but never got any updates. I had to call them all the time to get an update. Figured when you spent $$$ you should at least get a phone call every now and then. They were always, oh ok. I'll call you next time but they never did. When it was getting ridicously delayed no options to help with the delay were offered e.g. loner, etc. They refused to do anything -- oh what great customer care. My wife decided after a year to get a bigger car and I went there today to see about selling it here. They buying Agent, Bryson, was the worst person I have ever met. Only turned around once to see me and say hi and I had to extend my hand out 2x before he shook it. He then quickly got up and went to the car (20 seconds) and just looked up the vin number, never asked anything. I reminded him I only bought the car one year ago. Went back in and he tells me, with his back to me, I'll only give you $$. He did not even get up or turn around. -- Such Wonderful Customer Care!!. I made sure to ask him his name and he got up then. Little did he know it was to write this wonderful review of his actions today. This is the worst place to buy a car and I absolutely do not recommend anyone sane buy a car from here. My wife and I are both professionals and will tell all of our Lawyer/Physicians/Dentists/Business friends not to come here. I've had a much better time and excellent care at NorthLake in Charlotte, NC and in Paramus, NJ at Prestige Mercedes The only good thing about this place is Mr. Carlton -- who is a true Gentleman -- funny, caring and with a heart of gold. Unfortunately, NONE of his staff has those characteristic.