Reviews of Balise Toyota of Warwick (Car Concessionaire)

Mike Callahan

Great service, fast, and they did everything right. Good price too. I will go there again.

Thomas Renzi

I want you to know how upset Iam""...........I stoped in today and got so aggravated about what you told me how much my trade in was worth and asked how much your 2016 tacoma costs Took me 30 min and still nothing then I told him to forget the trade in and asked how much your truck my cost still nothing so I gave up and left very up set you said your trying to make deals to the end of July so to me that is not true Thanks for your time ???????!,,,!!!

Rosemary Rodriguez

Recently made my first purchase at Balise Toyota Warwick had a great experience.Christine was an awesome sell rep! Thank you! 11/26/18 Purchase my second car from Toyota Balise of Warwick and I have to say it was a great, no hassle, friendly experience thanks to Farouk and Michael! Definitely recommend these guys! Thank you guys for all your help and jokes!!! 7/26/19

Jarid Price

I have been looking for a truck for a long time but I dreaded the car buying experience. I went to balise Toyota in Warwick met Bob Cipriano. He walked me through the whole process. Great guy. Then I talked to the sales manager Stalin that made me feel comfortable with my purchase. I also had an interaction with the general manager I forget his name but also a great guy. Made me wonder why I waited so long to get this done. Overall it was a great experience with their wonderful staff and I will absolutely recommend them to anyone looking to make a purchase

carmelo berrios

Service department is great...but buying a car nake sure you pay attention..I bought 2 vehicles from them and both ti.es they'd something shady when it comes to the numbers

Denny C

I have made my last two car purchases from Balise. I am the type of buyer that does an extensive amount of due diligence before making a purchase and Balise ALWAYS pulls through. Thank you to Mike O'connell and the entire Balise team. You folks are the BEST!

Syreeta Metts

Shane from Balise Toyota Warwick was amazing with the help of his manager sales person they made my experience one to remember! Thank you for all your help. I will definitely recommend Balise to my friends and family..

Christopher Pires

Alberto went above and beyond to get us the best deal.

Reba Golden

Bryan Jones is awesome and he made my buying experience seamless and stress free, as did the other Balise employees I dealt with. I was given a great trade in value for my car and the team was able to get my loan to an affordable monthly payment. I also want to mention that I chose Balise for my purchase based on my previous fantastic experiences with both your toyota and chevy service departments.

Leslie Macksoud

Dave R provided me with excellent care and attention. He is thorough in reviewing the records and offering to assist with any issues and planning next service required.

Jonathan Snowman

I was treated very professionally and given a fair trade in value for my older vehicle. I’ve purchased vehicles from Balise Honda and now Balise Toyota.... and will look to the Balise family of dealerships in the future.

Dario Urbaez

I looked into a couple of dealerships first, but decided to buy here because of their great service and honesty. Make sure to ask for Chandler! He is great.

Anna Snow

Pleasant and helpful. Even went the extra yard and found the second car fob.

Kristapor Karazian

Never buy car from here bad customer service. They have lots of tricks you not even going to notice and you leave happy until you compare the car with another similar.

Kevin Andrews

Friendly staff good price for the car

Eddie J

Very friendly and knowledgeable staff. My salesman Jim was AWESOME and took care of everything. I'm from Massachusetts and Jim took care of the Registration and insurance. we got the deal done in a few hours and I picked up my truck a couple of days later and drove it off the lot. Would definitely recommend this dealership.

Peterson Decena

Ray is the best service associate i have ever worked with.

Lynne

My husband Michael and I worked with Salesman Shane Dimon on purchasing a pre owned vehicle. Shane worked very hard getting us the best deal and answered all our questions with patience. We happily left driving off with our new car that same day. We highly recommend Balise Toyota and Shane Dimon. Our experience was that the entire Balise team we worked with were very friendly and professional. I will update my review with each contact I have with Balise and the sales person going forward. My reviews do not end here because we bought a car @ Balise. This is supposed to be an ongoing relationship with my husband myself and Balise and will report back brutally honest to readers looking for honest reviews. My stars may change. I'm fair and I'll tell it like it is. You don't forget about us when we walk out with the keys after purchasing a car.

Michael Shugrue

I love Balise Toyota! This is my fourth Toyota from Balise Toyota. Salesman Bryan Jones is excellent to work with and Sales Manager Erick Nelson gave me a great deal on my 2019 Highlander! Thanks Balise Toyota!

Walaa Eid

Moe Kasim was very helpful & knowledgeable. Highly recommend! No high pressure tactics & easy to deal with.The employees are wonderful, courteous and respectful. Work gets down quickly and effectively and they don’t over charge you for services rendered. I would recommend any one to them because I trust them with my vehicle.

Daria Braboy

Chris McLoughlin did a very good job with working with me, meeting my needs and wants.

A Thought

This is our second car from Balise. This dealership is by far the best I have been to in a long time. I’ve had half a dozen cars from dealerships. We have worked with multiple people and haven’t had a bad vibe at all. Savanh, mr.Alvizures and mr.Natalie helped us save thousands. I have read some bad reviews, but personally I am used to buying cars and I’m on our 6th lease. You need to understand the game before you play it! Side note Gary is awesome!!! Bottom line is have a plan before you come, triple check your purchase before you buy and watch videos on u tube. I have no ties to anyone at this dealership and I would recommend anyone that has done their homework to come and make a deal. FYI I have never put any money down and I have always had my monthly payments at or a lil above what I plan on them being.

Deborah Pratt

How can anyone give this dealer more than a zero star. I am trying to get my registration and actually had managers and sales reps hang up on me. I intend to escalate this as high as possible. If everything goes smooth, fine, but if you have an issue their support is beyond the worst ever.

Mary Ellen Rinaldi

Great Customer Service. I got a Highlander love it, needed assistance after the sale and they were helpful, and we got it figured out.

Linda Martin

20,000 mile service was completed quickly and everything that was done was explained in detail at the end of my appointment.

Rich Shay

Fantastic experience. They took the time to do things right. I would feel confident returning.

Gabriel Church

The service at Balise Toyota is top notch! Shane and Farouk were very diligent in getting me the best deal and worked with the utmost care for me and my new car!

Reids Hout

absolutely terrible. do not go here. I came here for my toyota and came out with a quote of $1000. I went to other small shops and turns out it was a minor fix. wow I can trust local businesses more than this corporate. The guys criticized the outrageous pricing from toyota and did a great job with my car and continued to say that they definitely took advantage of customers. I’m NEVER coming back here agai

Diane Isabella

I love my 2019 Camry that I purchased from Balise. Jim was great! Very professional and easy to work with. Thanks, Jim!

Christie Nelson

Courteous, helpful, we bought a car we wanted at a price we wanted. Salesman Shane Diamon and Jidad were great. Many thanks .

T S

Mo was wonderful to work with. Great personality and overall kept the buying process smooth. This is our second purchase with Balise Toyota and I am sure when we need to do any future purchases we will be using them! Mo worked hard to get us what we wanted and we couldn't have asked for a better experience.

Kayla Delacruz

Ryan, Eric and Jide were very helpful and caring throughout the process of getting our highlander. They worked with us to get us where and what we wanted in all aspects from the beginning until we drove off in our new vehicle. I highly recommend Balise and specifically the staff we had the pleasure of doing business with.

Michael Pisaturo

I usually don't post reviews, but Bryan Jones of Balise Toyota of Warwick was great to work with. He took a genuine interest in my mom's needs for a car, he was knowledgable about all the cars and he has a very honest and straight forward manner. I highly recommend Bryan.

Nikhilesh Mujoria

My experience at Balise Toyota was amazing! I would like to specially mention my Sales Consultant, Bryan Jones who was extremely helpful and patient. Right from entering the dealership he made sure I was comfortable and informed about all the features of the car and was very understanding during the negotiations. I would definitely recommend him and Balise to anyone looking for a car in the future. Thank you again, Balise.

Sidney Alegria

I loved the customer service! Mohammed helped me out in getting my first brand new car, he made sure I was well taken care of told me about the services I can get for paying a certain amount one time I was surprised and excited to start driving my brand new car! I will definitely be waiting for a call in a year and a half to see what other brand new car I can get into!

Teri Santiago

Great quality cars, and a great location, facility is immaculate. Unfortunately their customer service is terrible. The salesman was pretty good and very pleasant, however the financing guy was very rude. We were there to buy two cars and had already secured financing through a third party before coming to the dealership. We negotiated the first deal for a pre-owned vehicle, and were pretty happy with it. We were about to start negotiating for the second brand new vehicle, when the financing guy insisted that we finish the paperwork for the first car, to which we agreed. Upon finding out that we had secured financing through a third party, the financing guy lost it and almost blew a head gasket. He was so angry he even got up and walked away, We were pretty close to walking away because he was extremely rude and angry, but we realize it was a pretty good deal, so we stayed and decided to go through with it. We were extremely disappointed and in the end we decided to walk away from the second deal due to his extremely poor customer service, even though we had negotiated a really good price on the second car, we just couldn't go through with it due to his childish behavior. We are really happy with the vehicle we purchased, but due to their customer service we will not be buying from them in the future.

Giselle Pena

My experience at Balise Toyota was amazing. I worked with Keith on getting into a new vehicle and I couldn’t have gotten a better person to help me out with this big purchase. He was courteous, kind, helpful, and genuine. He truly had my best interest at heart. Very informative with any questions or concerns I had. I Would absolutely recommend Balise if you are looking to get into a new vehicle!!!!!

Kate Robinson

First time in for service-friendly greeting and welcome. Vehicle serviced and checked for other needs. Called once vehicle was finished. Quick check out experience with pleasant service staff. Easy drive in with vehicle. There is a key drop box if you have to leave the vehicle early. Looking forward to future business as we moved to Warwick and need a new Toyota dealer and serviced!

AJ Gemma

Chris was very quick to respond via text and over the phone. His customer service skills were shown all the way through the sale. Highly recommend

Xiomara Cardona

Harry and Farruc(not sure the spelling is right) were both amazing. Very courteous and great with my children. Made me feel comfortable and not forced into anything.

Mayelin Pacheco

Although I had a not super happy experience for my first car from here, once my upgrade, I have been super satisfied with their service and will continue to do business with them! Love my car and so glad I went to Belise!

Ludmila Apcel

Bryan Jones has been a pleasure to do the trade in with. Very knowledgeable and has worked with us to come to a common ground and reach our goals. thank you

Uber Specialized Team

Very good experience at Balise Toyota in Warwick. The car I wanted was available and also priced very competitively. Looked all around the state and couldn't find a better deal than at Balise. The sales associate, Bryan, was very patient and attentive to the needs of what I was looking for and did an excellent job selling the car-- never once did I feel any pressure from him-- very smart salesperson.The entire experience was streamlined and easy. Would highly recommend Balise to anyone looking for a good Toyota at an impeccable value. 5 stars all around.

Daniel Beaulieu

I was able to test drive a number of cars with guidance from their super helpful staff. These people know their stuff and they are good place if you're looking for a new vehicle.

Carlos Diaz

Excellent service your in and out before you know it ...

Trust me

The customer services is phenomenal, Friendly staff Shout out to Moe Kasim was very friendly and helpful

Joshua Hatch

Car shopping and deciding on a lease vs purchase, or new vs used is always tough. I had an excellent experience at Balise Toyota of Warwick and would highly recommend Jim N. and Julio R. for your next car shopping experience. Jim especially was extremely helpful, friendly, and knowledgeable and made my choice to go with Balise Toyota an easy one.

Wilhelm Wallace

Shannon F is excellent. They should promote her. She was very responsive and thorough. Ultimately, I chose another dealership this time around. But, I was so impressed with her professionalism, I will give Balise another shot on my next purchase.

cathy medici

People that work there are fantastic, they treat you right and work with you. Nice cars and reasonable prices. Margarita the sales girl was very kind and helpful. This is the best car place I have been to,great service and they care about their customers. If your looking for a car new or used I highly recommend this place. Very satisfied customer.

Maria Mieses

Amzing client experience!!!! Our relationship manager Ethan is always very professional.. we truly appreciate his expertise as well as Julio in charge of client retention. ... they all work together to satisfy their clients!!! Thanks Balise Toyota!!! Definitely refer friends and family!!!

Katie Divers

Chris M and Eric N were both awesome! Helped me get out of my old loan and into my dream car. Even offered me over 5 times more on my trade-in than a local competitor did. I can’t say enough positive things about the Balise team!

Tom Fazio

Always great service everything is always done professionally

Justin Jenkins

This dealership will promise you anything to close the deal but sadly it's all empty promises. We got a bill after we leased our car and the dealership said they will take care of it and we must have received it on accident. One month later of getting the run around and the bill's about to go to collections. Now the dealership says it's our fault even though they promised we wouldnt pay anything when we signed the lease. They are definitely taking advantage of people so take your business elsewhere.

Jason Comeau

Recently purchased a pre-owned car from Balise Toyota of Warwick. Both Christian and Julio are exceptional at what they do and made for a remarkable experience. (Others at this dealership should strive for their professionalism, unfortunately they fell short). Thank you Julio and Christian for an excellent experience.

Jon Kolb

Myself and my girlfriend visited Balise Toyota a few weeks back as her current lease is coming up in the next few months. We test drove a few cars and sat down to go over pricing. After a few hours of going back and forth I decided to walk away as they were not able to get the price close to where we wanted it. Since this visit, we have gotten bombarded by calls from the dealership asking to come back in. This morning, she received a voicemail from the sales rep we talked to stating that they were going to be able to get down to the price we were looking for because they were having a big sale for Memorial Day. We decided to stop in. It turns out the voice mail was just a ploy to get us back in the building. We were put through the same nonsense of going back and forth on pricing for them to just tell us exactly what they told us last time. Wasted our time and blew up her phone for no reason.

Joan Taylor

Moe alkabouni was our salesman. He was extremely helpful and a pleasure to deal with. My son and I were extremely appreciative and would recommend our friends to contact him if they were interested in purchasing a vehicle

K Lima

I do NOT recommend this dealership. If you cannot handle business during a Holiday week (which was the excuse) then you don't have good organizational skills. The Holiday week has nothing to do with employees ability to get back to you. Each time I called with simple questions I was told I would be called back only to have to call back myself, again, after giving them anywhere between 3-5 hours in between each inquiry. Our sales person was gone for the weekend (which we were informed of) but the lack of anyone covering for said salesperson was awful. There is an extreme lack of teamwork at this dealership and it equates to the customer suffering. All they like to do is send you to people's voice mail, and if you dial 0 you end up in their national Q. I ended up in MA, CT, & FL after making initial contact in Warwick. We paid for our car in full. There should have been zero issues. They did not register it on Wed like first thought, no big deal. Then the 4th of July was Thurs, I called Friday morning to JUST get a status update so we were not waiting around all day. It took 5 hours and 4 phone calls later. Did not get the car until after 5 pm - so 1 of OUR whole vacation days was down off down the drain because a lack of information only. Then It took another 45 min for someone to bring the plates to us - when in fact each time you walk in there there's at least 5 people standing around. What? Because your not getting the commission you cannot help a fellow sales person out? No, that's ok, I'll stand here while someone is selling fresh fish out front out of the back of their Tacoma stinking up the entrance occupying staff who could've potentially moved our (already wasted) day along. I could definitely say a few other things regarding my disappointment with this place but why bother... but 1 other tidbit, the car (2018) came with only 1 key and we were told we would have to pay for a new one. It was a previous lease car. It use to have 2 keys. Why should I pay for another one? I'm sure the previous leasee was charged and if not they should be. Either way it shouldn't be our problem, my expectations were not met after having numerous, easy, stress free transactions at other dealership. This time around tho we wanted a Toyota and Belise was recommended to us, but never again. This place is horrible.

Kenneth Borge

They were very helpful and what it turned out to be is operator error!

qingyun wang

Good dealership! Nice service! Cool stuff!

Stephen Klingaman

Shannan, Gary, Yimber, and Farouk were all first class professionals; will do business here again.

Amanda Ramos

Great Customer Service. Very nice person to speak to. I’m very happy with my car.

Trilok Upadhayay

Great experience...Thanks to all!!

Darlinton Teameh

Excellent car dealer. The staff is very polite and cordial. The sales agent was very thorough in helping us trying to find the right car that fit our need and what we were looking for. The manager Julio is a very kind and welcoming person. He made us feel welcome and help assist us in exploring our options. Overall the staff is very kind and welcoming and they do a great job creating a comfortable work environment. I would recommend this anyone who wants to buy a Toyota. Julio is a great guy, he treats his customers like family, and makes sure you drive away feeling confident and comfortable with both the Toyota you bought and the service you received. I give them a 5 star out of 5.

Edgard Marcucci

Wow what great service! Purchased my first car today and I must say my experience was excellent. The sales rep Micheal was very friendly and patient. Farouk the finance manager was pleasant to work. I will definitely be back for my next purchase.

claudenice pedro

very good service, agility, and the best Toyota agency I have ever met. I recommend

Phyllis Fiske

Ok some people nicer than others

Samantha Roberts

What can I say, it's a car dealership. That being said, this is the first time I really "stood up" for myself and what I wanted, and Balise gave it to me. I looked at my dream car online and entered my name and email. Within 10 minutes I was on the phone with Shannon asking me to come and look at it. After work I came into the dealership and met Jim. What I liked about Jim was that even though I told him I had driven the same model car at another dealership, he recommended that I drive this one to make sure and so he could go over the safety features with me. He actually had me TRY all of the features so that I could understand them and I'm so glad he did because it would have been tough to figure out on my own. Now that I'm extra comfortable in the car, I'm sure that I want to lease it. The hard part was negotiating. Due to some personal issues I did not have any money to put down and I was afraid I wouldn't be able to afford the vehicle. Thanks to having good credit and Julio working some serious magic, they were able to offer me an affordable monthly payment that I was happy to make. I walked in with no intentions of making a commitment, but they made me an offer I couldn't refuse. I highly recommend Toyota in general, but especially this dealership and the fine people that work here. Jim and Julio made me feel like they really cared about my situation and that they would do anything to get me in that car.

Stove

Great visit. I arrived early, and they managed to get me in earlier than expected. Everyone I encountered was really helpful.

Kathy Vespia

Quality and efficient service. Very responsive salesman, Tony.

Priscilla Sayward

Felt cheated. Deal changed. They took our car and "let" us take the newer car going back to sign the next day. When we went back and wanted to cancel out of the deal, our other car was already gone. After doing business with them for many years, we will never go back.

Dee Mor

I called & they told my repair was under warranty& when i got there they told me it wasn't. Bait& switch. Confirms that this dealership is corrupt& sleezy. WILL NEVER RETURN. NEVER GO HERE FOR SERVICE!

Melissa Halpert

Syed was a great salesman. He was able to make the deal happen for us and get us into the vehicle we wanted. The finance and insurance person were also very helpful and friendly. The overall experience was great and easy was the deal happened.

Mary Avantblinkhorn

Why I am a loyal Balise Toyota customer? The Customer Service, Technicians, Associates and Drivers at Balise go above and beyond their call of duty! That's why I keep coming back to purchase my vehicles....Margarita, Sales Associate was knowledgeable, professional and expedited all paperwork necessary when I leased my new 2019 Toyota Corolla. Balise always follows up with you after the point of sale to make you are satisfied. I just love doing business with Balise!

Joyce Maddalena

Paid for front brakes in my vehicle but found out they never put them in. Would never do business with them again. Worst dealership in Rhode Island

Megan Stark

We had a great experience working with Gary Audette when we came in to purchase a new 4Runner. He was extremely knowledgeable, friendly and accommodating, especially because we were there with our two year old. Everyone knows the car buying process can take some time, and Gary even stepped in to help entertain her while my husband and I filled out paperwork. Overall, it was a great experience and we would highly recommend Gary at Balise Toyota of Warwick!

Rachel Yoder

Came in to trade in my lease. Syed made the process quick and easy for me.

Eric K

BEWARE OF THIS DEALERSHIP! I brought my vehicle in for a simple oil change. It's 3 years old and the paint has been maintained with high-end Wolfgang/ Pinnacle polish, wax and sealant (the pearl paint is what sold us in the first place). Last week, I bring the vehicle in for an oil change, cleaned it prior to bringing it in, and receive it back with a massive stress crack on the hood from the tech trying to close it from the side (fits a palm on the corner, while the metal used the support brace underneath as a pivot point. Metal bent, pulled the paint = stress crack). Mind you, the hood hasn't been opened since the LAST time it was there for service. I brought it to the "acting" Service Manager's attention, and he flat out said they weren't responsible after amusing me with a walk outside and barely looked at it or cared what I had to say. From there, I wrote a thorough email to GM Mike O'Connell with my complaint, and a week later, I still had to call the other "acting" Service Manager to see why I never even received a response from Mike in the first place. Of course, he sided with them and said it wasn't their fault and apparently their shop foreman was the one who performed this insanely difficult procedure of an oil change (apparently he can't make mistakes or cut corners, since he's the god of the shop). Why are there no cameras in the garage bays? I know for a fact they caused this damage because a.) I cleaned and inspected the car 10 minutes before service (like I always do) and b.) the damage could ONLY be done by opening the hood and forcing it closed from the side. You may have saved yourself the $600 from fixing this, but you lost a customer for good; apparently being someone who puts 30k miles a year on a car and trades them in every 3 years means nothing to them. Second car purchased from Balise Toyota, third WOULD have been in the spring. I'm not talking base model either - Rav4 Limited Hybrid; I mean, it's no Ferrari but it's still the cream of the crop in the Rav4 world. I wonder how much Jeb Balise actually knows about what goes on in his dealerships; Apparently customer satisfaction is clearly not a priority with their business model, as they would rather make a quick sale versus gaining a lifetime customer.

Lee Thornber

I had been cruising car lots with my son and daughter in law and stopped in at Balise. Gary Audette greeted us with a smile and a good relationship had started. My son test drove a couple of cars before falling in love with the first car he test drove. From the beginning to the end Gary worked endlessly to help my son and daughter in law get the car they wanted at a deal neither could refuse. Thank you Gary Audette and the team at Balise.

Jeffrey PROCHET

Bought a Tacoma from here. Staff was friendly, but the process was frustrating. I felt pressured to finance the truck, even though I stated multiple times that I wanted to just pay cash. There was also some cosmetic damage on the rear bumper of this supposedly new truck that I didn't notice until after I'd driven home with it. Staff clearly tried to hide this damage (e.g. they had the tailgate down when I first looked at it to conceal the bumper and had it backed completely against the wall of the building when I went to pick it up.) The only reason this is not a one-star review is because I did get a good deal on the truck and they did end up fixing the damage for free.

anibal valentin

Where do I start. Lets start with, I waited 3 months for rails to be ordered for my 2013 Highlander. Finally got a text from Keith, to say hey it’s in that he can schedule and appointment for us. I go to drop off the vehicle before leaving asked the advisor from service, Patty, what rails were being install, if she had a picture. She said come inside i’ll show you. Shows me the rails that i’ve been anticipating, for me to come back with rails that i could had order myself from Dicks sporting goods!! the gentleman at serviced asked if i was picking up a vehicle, i said yes but you need to get me Patty because this is not what she showed me. Patty came down and apologized that she assumed that they order factory part, when they actually ordered aftermarket. Lovely right?Great communication! Couldn’t do anything for us, offer us to keep roof rack that i totally didn’t want! On top of that for me to drive my vehicle home, to notice they forgot to put a molding back on my roof. For me to call back to see if they can find the piece or replace it for me they gave me the run around that nobody was available to check and that all the managers or supervisor were busy with other guests. When also i’ve been a guest that waited patiently all day with them going back and forth since 11am to 6pm. Wasted a whole day for nothing. They preach come back that they always can help you. Let’s just say when you sign your forms your nothing after that! Sincerely, Linda N.

Robt. L

Service was completed timely with Advisor explaining work to be performed prior to completion.

Soleil Rodriguez

Shane was awesome i love the car i would definitely Recommend my friends !!!

Blake Rocha

Great service. Nice long test ride. Then got the price as close as possible to where I wanted to be. Highly recommend

William Rivera

Comfortbale and friendly. Kind of pricey though

Michael Yin

I lived in California. When we went to a local Toyota dealer to check out Rav4. The sales guy told us to wait for him in the parking lot. It was a sunny and hot afternoon. We were standing under the sun for over 30 minutes and no one show up. At the end, we just leave by ourselves. This time when we are at Balise, we met the sales guy Jim. He is nice, very patient, and knowledgeable person. We are happy to work with him on our new Rav4.

Josh Trotta

Set up an appointment for front end alignment after lift kit installation. They had is done faster then told and drives perfectly now. Would recommend to anyone who needs an alignment for aftermarket suspension installation.

Maryann Bennett

I was very happy with the car buying experience at Balise Toyota of Warwick. The sales person and the finance administrator was very helpful. I think they both did an excellent job to get myself the SUV and the financing I wanted. I want you to know that you have some very good people working for you so make sure they know that. Sincerely Maryann Bennett

Mitch Lindeman

excellent service, attention to detail and professionalism. car done early, & at a reasonable price. I'll be back

Jim Chiarello

Margarita Tejada was great! She took the time to find exactly what I was looking for. I would highly recommend her to anyone.

Ryan Duggan

I worked with Claire Wood through chat online and that was probably the best customer service I have ever received. She took care of all my questions and was very helpful and polite the whole way. Thank you Claire!

Bobbie Lazar

Outstanding...first of all they're polite. Second of all they don't overcharge you. Third of all they have enough service people so that driving your car and without a reservation is not a problem for them.

Debra Dyjak

It is Very heartwarming for Balise Toyota to open up for this Very special event.

Erica Dockery

I recently went to Balise Toyota and spoke to Muhammed alkbouti. I have to say that Moe provided the best experience in speaking to a salesperson that I have had. Moe was very helpful and most of all was professional and forthright. I would highly recommend him and will in fact refer him to my own 2 daughters and niece when their leases come up.

Donna DiFusco

My experience was great. Chandler the sales person was so nice made me feel comfortable from the start and ending up buying a RAV4

Estefane Fernandez

Balise Totoya is the best experience a person can have when purchasing a vehicle. Every employee at Balise is so nice, professional, and makes everything happen! If your ever thinking about buying a vehicle, visit Balise! Purchasing at Balise is the way to go! The sales Manager at Balise is awesome! Brian Jones is extremely nice, and so helpful.

Mike Smith

Hands down the best car sales experience my family has ever had. Sales person mohamed alkbouni went above and beyond to make us satisfied keep hiring more people like him

Brenda Alpaio

I would not recommend Balise to my worst enemy!!! They should be ashamed at how they run their business!!! Deceitful and sneaky!!!! I was shown a quote, which I agreed to, and 2 items I said I specifically DID NOT WANT were still added in to my financing. One was able to be cancelled, but oh so conveniently for them, the other one was not - an ALLSTATE product that just so happens to be their in home insurance company - I'm sure they make even more money on incentives from that!!! I contacted an attorney who told me what they did was outright illegal. I would give ZERO STARS if it was an option!!

Agnes Ballard

I went to Balise Toyota to have my car inspected because my sticker runs out this month. I had received from Toyota a code # on a card for a 20%discount on other services. I did not bring the card with me because I was only having it inspected. I had called previously to find out when I should have it winterized as I drive it very little now that I am an elderly female and keep it in the garage. She told me in November and I needed synthetic oil which I did a year ago. This visit I was told I could winterize it now and because I am not driving back and forth to Florida every year I didn't need the synthetic that just regular would do. I waited 3 hours, my and paid $351.46 and got no discount because they needed the discount card for the paperwork. I am pleased to get it entirely serviced all at once but am disappointed I did not get the discount.

Nemesis Guitars

Went to parts department. Associate was courteous. Helped me order a new key for my parents Camrey. Blank was $40 but that's about average if not a bit less than chipped keys. I would return for parts in the future. My only issue is that there was no sign for the parts department. It's in with service but some dealers have a separate parts department so they should at least have signs for the parts department.

Mary-Beth Fornaro

The sales person never called us back. We asked for pricing on Two cars we could not decide. They had 4 different people contact us but no information we requested. Poor customer service. I would say 0 stars

Miguel Ortiz

thank you Alberto Jiménez, for helping my wife and I, in the purchase of our 2019 Toyota Highlander Limited, I recommend Alberto to anyone he is a very honest salesperson.

Maggie Sennott

My boyfriend came here for the second time to renew his lease. New Tacoma this time ; couldn’t be happier with this locations sales team and finance team , worth the drive to RI from mass , planning to keep coming back! Thank you -Felix Cordero/ Maggie Sennott

Lindsay DeVona

This place is so amazing. Everyone is so nice, they treat you like family. It is so comfortable as you wait for your car. From the very beginning from buying a car, to oil changes, to anything you may need, Balise has been amazing through everything. Never ever a bad experience. I would recommend anyone come here to buy a car, I would never go anywhere else.

Aliya Ahmed

I had a wonderful experience at Toyota ! Really felt like they took everything I said into consideration and made sure everything actually worked for me. I appreciate that and would recommend everyone visit them. Really felt like they were invested in me and not the sale!

Angela Baker

Wish I could give zero stars. Completely agree with all the other negative reviews regarding transparency and doing anything to make the sale. They will tell you anything! The salesman was great however we were told we could have a carfax, later on it “wasn’t available”, and AFTER purchasing our car we’ve come across issues that were NEVER disclosed to us upon making the sale. Bringing the issue to their attention, the resolution was for a “refurbished” replacement that we would have to pay for. The latest issue is with our warranty coverage- we were SPECIFICALLY told tires were covered and now “we didn’t pay for that” and that I should Have listened very carefully to what I was Being told during the sale.. we’ve only had the vehicle 4 weeks, nothing but issues with this dealership, customer service and absolutely not willing to own or correct any misrepresentation. Should have listened and avoided this dealer.

Irene Vasquez

Great people here! John R helped me pick the car I wanted and worked around what I told him! Definitely recommend this place.

Marilyn Horan

From the moment I walked in to Balise Toyota to the moment I drove off in my 2019 RAV4 it was a VERY positive experience! Bryan James my Sales Associate was very knowledgeable and helpful with my decision on which car to lease.Bryan, along with Sean(?), the finance manager, we’re both extremely helpful when discussing my options. I am a long term customer of Balise, and would never go elsewhere!

AssassinDudeS .

Everyone was very friendly! I had Shane as my Sales Consultant and Farouk as my Finance Manager! They both did a wonderful job and Farouk did his best to get me the best deal, as did Shane!

Mercy Jimenez

Great customer service. Exceptional staff. Very reasonable and willing to work with the customer to get you what you want. I was thoroughly impressed and left with the car I wanted and finance plan that I could manage. Highly recommend them.

David T

Top notch sales staff that are friendly, non-pushy and extremely helpful. Tony and Julio both provided a welcoming atmosphere and great service!

James Miletta

Great customer service, very professional and attentive. I am looking to turn in my lease for a new Camry and the e-commerce manager Shannon 's communication skills, persistance and professionalism have been on point.

David Guerrero

Even though my wife and I did not purchase a vehicle. It wasn’t because of the staff. It was just that we were not ready to make a final decision. Jackie was great and took her time with showing us our options. The sales managers were also awesome. No staff was pushy or rude.

Rick Chartier

Went in to purchase a vehicle I had been leasing for 3 years. It took them 5 hours to do it. I won't be going back.

Ken Morgester

This is the fifth Corolla I have leased from you and that in itself makes it obvious that I am happy doing business with Balise. However, this time the salesman, a man named Mohammed, was extraordinary. Of all the times I have done business with you people this was the most pleasant. I have always had good experiences with your service department and I look forward to continuing that with my present automobile. It is a pleasure to affirm that you are truly a five star dealership.

Louise anderson

Can you believe that the GM Mike O'Connell invites us (Always Adopt) to bring over rescued 400 dogs and puppies from local shelters and shelters and rescues all over the US to his immaculate dealership every year!!!! We found homes for 423 at the last event on June 6th 2019. Not only is the dealership an amazing location to promote all the pups and easy to find, but so many of his teams work all day, to make it unforgettable experience for all the dogs, the adopters and the volunteers. So thank you Mike and all your incredible teams

Victor Rudowski

Sales person helped me and wife establish connection with new cell phones into our cars. He did a great job. Thanks so much.

Evan Kelley

From the moment our sales person, Carey, greeted us until we said goodbye to her, she treated us with the utmost respect and courtesy. She took her time listening to what we were looking for and she was able to help us obtain it. She helped us with the whole process and always had a smile on her face. We highly recommend others to purchase a car from her at Balise. We will definitely go back when we need another car.

Eric Gilmette

Gary Audette was probably hands down the best salesman I’ve ever dealt with in auto sales. Felt honest and genuine. He was knowledgeable and personable. He really went all out trying did the right car for me given my parameters.

NoWay Mindy T.v

Tony my sales personnel was awesome! Very attentive and made sure we were happy with our purchase.

Dylan Cannon

My Fiancé and I stopped in just to check out a used truck. We left having signed a lease for a 2019 Tacoma. Balise Toyota was great! Our sales guy, Chandler and the financial team worked with us to get us the best deal possible on our new Tacoma! I recommend this team highly, and will return when it’s time for our next wheels. A+++

Christine Mandes

Ive always had great service at balise so far

Maria Connor

Great car buying experience. Mohumad Alkabouni was our salesperson ad he was very professional, friendly, courteous and knowledgeable. Purchased a used vehicle and absolutely love it. Exactly what we wanted, in excellent condition and great price. If you're looking for a Toyota, new or used, I highly recommend Balise Toyota.

Bruce Goldsmith

Again great experience and no hassles so I purchased our second vehicle from Balise this spring coming from Long Island. In 2011- I purchased a new Toyota Tacoma and still driving it. Our new vehicle is a 2019 Toyota Highlander for my wife. She loves it and was impressed by how nice everyone at Balise treated her. From the day I went online to chat with the internet rep- to the day I met John the salesman at the dealership and then our pickup day -it all went so smoothly. Yes- I will definitely return to the dealership when I'm looking for another new Toyota-Bruce G

Shaena87 .

I had Mohammad at Balise Toyota and he was great! He explained things and did his very best to simplify them for us. He also was able to answer my million and one questions with ease. He was also very knowledgeable of the the vehicle we chose. Thank you again!!!

Meghanath Reddy

The sales people just tell anything for the sake of selling. When I brought the car they told me that the car was good to go and I checked again asking if the inspection has been done and they said yes. Later I get pulled over for not having a inspection sticker and get a ticket. Also when you call them they never return your calls if its an issue with them. They customer relations manager called and offered to give a gift card for the error and once I changed the rating I never received it

Veronica Lamake

Very personable and reasonable, very understanding with the requirements to meet the needs of our family.

Judy Landry

We are extremely disappointed in the internet pricing process at Balise Toyota. In the past, we have used internet pricing from another dealership with great success. We received a straight forward quote, went to the dealership, who was ready for our arrival, test drove the car, signed the forms and left within 1-1.5 hrs. We returned in a couple of days to pick up the car. Our experience today was the complete opposite. First, it required a few attempts with Danielle for me to receive a price for the vehicle I specified I was interested in, although I did receive quotes for cars I was not interested in. Second when I arrived at 4:10pm to test drive the car, no one seemed to know of my 4pm appt with Shannon, although I received an email confirmation which instructed me to ask for a Shannon. The car was not ready for us and we sat around 20-30 mins. waiting for the car to be brought around. Third, after the test drive we showed Shane Dimon the email (which he photographed) with the the internet price and we were told “that isn’t the price.” He said the actual price would be about $2K more. At that point we were feeling deceived and asked for our key back so we could leave (which he had as we asked for a trade-in estimate, although we already had a $9K quote from CarMax) He convinced us to stay so he could check again on pricing and the trade value. He came back with an unacceptable price. We asked for our key which he said he would get but instead sent another salesperson. We became angry and demanded our key from that salesman. The above scenario describes deceptive bait and switch tactics and high pressure sales which are exactly what give car salesmen a bad reputation. I will never return nor recommend your dealership.

Carolyn Taylor

I had a good experience at Balise. The salesman was friendly and efficient. The salesroom is comfortable and welcoming. I look forward to a long relationship with Balise as I purchased the maintenance package.

Miledys Gomez

I was treated very well with everyone I met with. I am glad I went to this location and walked out with a car. Great customer service experience.

DANIEL MILETTE

No resposability wit the cars not profecional

genice barbosa

Great service!! Keith was amazing!! Very helpful!

Sandra Olivo Peterson

Friendly and professional staff Coffee and tea machine - Free! Free popcorn! Very detail-oriented Goal is to leave with a car!

BOB LAVOIE

I am not sure if we were just victims of experience, but our time there was awful. Went and test drove a car Thursday, called on Friday, it had sold, ok they told me on Friday they would set me up with a similar car, more features, so I set up an appt for Saturday morning to finalize. My wife gets there, and after about a half hour of negotiation, they tell her, that car has already sold also. We did buy a new vehicle, but the whole thing seemed so shady, it was crazy.

Gabby Cherry

Mohammed Kasim did a great job and he’s so nice. Made it so easy to make a decision, didn’t pressure me to it. Will definitely recommend to family and friends.

Elizabeth Ri

I’ll try to make this short. Took my daughter who’s in college for a car. Leasing wasn’t an option once we found out all the hidden fees. After test driving 3 cars and going back and forth for an excruciating 3 hours we kept saying we’d like to think about it since they were our first dealership. They started offering free sun roof and heated seats on a 2018 Camry. We still wanted to think about it. More time passes and they bring out a 2015 Avalon which had lower payments. After she test drove it we were pretty much drained and it was getting late. We signed all the paperwork and took the car home. Next day we noticed 3 of the rims had damage. I left a message for the sales rep but found out he had the day off. Following day we go back and our rep Ethan is busy with another customer so “Sean” approaches us and asks what the problem is (he obviously already Knew because I left a voicemail the day before). We take him outside and we show him the rims and also some paint chipping in the hood which will eventually get worse.” He says, “I think we can get an appointment for you with our tire doctor, but you will have to pay for that.” I’m like, “excuse me? We’ve only had the car two days, drove it home in the dark to not be able to see this problem!” He continued to say there’s nothing that can be done!! This is atrocious customer service and if you can find another Toyota dealership before this one, I strongly recommend you do so. I’d elaborate further on their sales tactics towards women but again, I wanted to keep it short. Horrible.

Carlos Mario

1st time calling regarding service, got someone very rude and ill-informed on the phone. I decided to try a different dealership.

Annie Kononchik

A sales rep named Gary helped me during my time at Balise. He was helpful, knowledgeable, and not pushy (a breath of fresh air, am I right??). The other staff I encountered there were friendly and helpful as well. Would recommend to any of my friends in the area shopping for a car!

Sousaville Channel

Shannon Ferry at Balise Toyota in Warwick works for their E commerce department.Shannon is fantastic.She is very professional, courteous and very helpful.That was the one reason I went into the dealership.Unfortunately the rest of my experience was horrible.The salesman was useless and couldn't tell me how to put the rear seats down.The four runner had milk shake or ice cream dried into the rear seats.Steering wheel shakes when you brake the vehicle.There was a chip in the hood.This 2019 fourunner was not new to me.I consider it used.Im disgusted by this experience.

deb vano

quick, courteous service. comfortable waiting area

tom casey

Yesterday I purchased a new Toyota Tacoma. I can't say enough great things about my buying experience at Balise Toyota!!! My wife and I were impressed with everything the Dealership had to offer. My salesman Ethan treated us with respect and very low pressure. Our test ride was great. The negotiations went smoothly and the paperwork was done in a timely and concise manner. The finance and sales managers were awesome and we even saved money on our insurance thanks to Allstate. My first visit was with Tarbox and it was horrible!!!! If anyone wants to buy a great vehicle without any pressure or intimidation, please go to Balise. I know I will recommend them to all my family and friends.

Carmen Steinbrecher

I had a great experience at Balise Toyota. My sales person, Bryan Johnson, was wonderful and terrific to work with. I would highly recommend asking for him when you go to Balise. As a result of my experience with Bryan, I will be a repeat customer and will ask for him personally.

Tony Tony

Our salesman, Rob, was very professional, polite, and informative. He was prompt to reply to our follow up questions after our purchase which was just as important as the sale itself. Thank you

Cesar Guzman

Great people great customer service.

Elizabeth A Mullins

Experience, was great! Harry, my salesman made me feel relaxed and put some some fun into the wait by taking a picture of ourselves in front of the Toyota sign. Everyone I dealt with was pleasant, helpful and most of all I did not feel pressured into anything. I knew what I wanted - I told them and they did the rest.

Mike M

The buying process was pretty much stress free. Everyone I talked to was friendly and knowledgeable. I didn't feel pressured to buy after the test drive. I will buy here again and would recommend.

Diana Mills

Thank You Margarita and Sean for treating us so kindly. The preownef Toyota we bought was so clean, inside and out. Checked out with 5 stars by my mechanic My only issue is only being given 1 key fob. And needing to buy my own 2nd is expensive Thank you Balise Toyota

Juan Alberto

Don’t get me wrong I really love this dealership specially the girl on the service department a think her name was patty something like that she was really professional with me don’t bother with the people on the desk on the service area trust me ask for this lady she’s the best this dealer have I just wish when they sell a use car that cost 17,000 grand please next time put new tires and brake you should learn from Chevy dealer next door I got I car there to with the same car miles and the car already have new tires and brakes but still I love my car and I got a nice deal from this guys I recommend them to anyone they have nice sales people there and good deals go there and check them out.

Christian Castrillon

Cristian was very professional and helpful! Answered all of my questions and gave me all the info I needed. I never felt rushed or like he was just trying to make the sale. I highly recommend anyone looking to buy work with him. The dealership itself is very nice. Overall great experience.

Donna P

I had the most wonderful experience at Balise Toyota, Post Road! I've been searching for a reliable used SUV for two weeks...very stressful. Been misled numerous times. My cousin recently purchased a used auto from Balise, Toyota, Post Road & was very pleased & impressed. She recommended me to work with Balise, I didn't have the extra it would cost to buy car from a dealer, but I'd check them out. Long story short, I worked with the most delightful salesman, Mohammed A. & the General Finance Manager Jide. I was looking at 2011 cars, the put me in a 2015 gorgeous Nissan Rogue with all the bells & whistles!! The warrantee was at an additional cost, I explained my situation & was concerned about car repairs, not only did he give me a 3 year warranty, he "also" gave me the next 3 years of free oil changes, tire rotation, top fluids & oil filter changes...NO ADDITIONAL COST!!!! Being a single woman, the peace of mind & security they gave me for the next 3 years is "priceless"! Those gentlemen took care of me like family! Outstanding!! I've already recommended Mohammed A. & Jide at Balise Toyota, Post Road to all my family & friends!! Over the last 2 weeks, NO ONE offered me anything close! Loyal new customer. "A car is a car, but honest, caring customer service...priceless." God bless. ❤

Harry F Massey

I can't say enough good things about Balise Toyota of Warwick,RI. Carey Kilduff was a very pleasant sales person.She answered all my questions with a smile. The finance dept. was very cordial and did their best to get me the best financing possible. Everyone went above and beyond and even helped me clean out my trade in. Customer Service at it's finest! I will gladly recommend Balise to anyone looking for a good deal and first class Customer Service!

Kyonna Brown McFarlane

Honestly one of the worse experiences I’ve ever had. I went into Balise Toyota and explained to them that I wanted a car with 3 main features: automatic windows, keyless entry, and Bluetooth. The car I originally went to go see was a 2016 Toyota Camry, fully loaded for $17,000. I loved the vehicle but didn’t want to jump into the first thing I saw. I then came back a couple days after and had asked my sales guy to show me a few more car options. He then shows me and takes me on a test drive on another 2016 Toyota Camry, but this was an LE and it was not fully loaded. Upon returning to the dealership I looked at 2 other 2016 Toyota Camrys. I asked my sales man what the difference was between all the vehicles. “They are all exactly the same, just different colors and different mileages,” he informs me. I tell him to run me a report for 4 of the 2016 used Camry’s so that I could see what my monthly payments would be. He only comes back with one report. Long story short, I end up choosing that car after her sold me on it. It was not any of the two vehicles I test drove but it was “exactly the same” as the 2016 Camry that wasn’t fully loaded but just a different color. This vehicle was also $17000 but only had 18k miles so I took it. Upon finishing all my paperwork and signing my life away, when the car was pulled up and ready for me to leave with, the sales man hands me a VALET KEY. If you don’t know, you can’t do anything with valet keys besides turn your car on and unlock your main door. There was no master key so therefore, no keyless entry, and I can’t use the to lock and unlock my glove compartment, NOR could I even get a remote starter installed if i wanted to with this key. After speaking with the used car manager, Bill he basically laughed in my face and told me “whatever we was given from the previous customer is what we give to you.” At this point I was boiling. My salesman continued to swear up and down that he showed me the key before I purchased the vehicle, but he did not because why would I purchase a $17000 vehicle with no keyless entry. The car was “exactly the same” as the other ones I test drove, the only difference is that they didn’t have a master key to this vehicle. I then spork to the customer relations manager, kathy who told me should would investigate the situation and get back to me in 24hrs. 24hrs pass by, I go back to the dealership and there’s no word from Kathy. I speak with Michael O’Connell the General Manager and he basically is speaking to me as if he doesn’t really care about the situation. Instead of remaking me a new master key (which they would have to reprogram my car to a new key) they’re telling me I can but it at cost from them. Which is $120. So if it’s $120, I don’t understand why they can’t simply just remake a key. How is it okay to sell a vehicle with no master key? $120 is little to nothing for them to fix this situation in which their sales guy messed up. I personally don’t feel like I need to pay for their mess up. What really probably happened was when the sales guy went to go get my car cleaned while I was signing paperwork, he was either rushing or saw that their was no master key (so no keyless entry) and rather than stopping them sale and offering me a different car, he let me sign the paperwork anyway. The amount of back and forth I had to do, and the situation is still NOT SOLVED. I’ve never experienced anything like this. If you’re going to give me one key, atleast give me one MASTER key not a VALET key. I’m highly unsatisfied. Apparently you should ask to PHYSICALLY SEE YOUE KEYLESS ENTRY before you sign your life away and buy a car from these people. Didn’t know it had to come to that. Don’t trust anything these sales people say, they just want to make a sale. Double check EVERY SINGLE THING, make sure they read EVERY LAST BIT of that contact to you. Take a whole day off and spend your day there. Better you do that, then walk away with something you don’t like.

Rosie DeOliveira

Exceptional Customer Service by Gary A. He is extremely knowledgeable & attentive. He really cares about his customers, and wants you to get the car you love. Also, he made the process so smooth. Awesome experience!

Lauren Hogan

Love Balise dealership. Everyone is friendly and helpful. They always take care of us when we need a new car. We will continue to take our cars for service at Balise as well. Thank you!

Jodie Trotto

I highly recommended Chris McLoughlin. He mad buying a car a fun and pleasurable experience!

Melissa McGill

I’ve been leasing cars from here since 2012 and would never go anywhere else. The staff really makes the experience enjoyable. Gary Audette (one of the salesmen) is the BEST. He’s honest, flexible, and is always available whenever I have any questions.

Heather Trowbridge

LEASING CUSTOMERS BEWARE: I have never reviewed a car dealership before but I feel the need to write this for potential customers. I am currently leasing a Nissan and my lease is ending soon. I was thinking about switching to a RAV4 so I visited Balise, test drove the car, and decided to go with it. The "money guy" came over and negotiated different prices with me. He had two main options- one was to take care of my Nissan lease (returning it next door for me and paying the fees) resulting in a higher payment for me. The other was for him to have nothing to do with my lease ending. I chose to go with the slightly higher down payment because I did not want to deal with the lease ending experience (sometimes they charge you for small imperfections in the vehicle when you return it and do not buy another Nissan plus all of the fees associated). We agreed on the price and began the paperwork. I did everything- down payment, pulled my credit, they watched me cancel my car insurance on my current vehicle, and then went in to sign papers. Upon sitting down with the final person, I asked where the paperwork was showing that they were taking care of my lease. The man told me that they were not taking care of it and went to get the "money guy" for clarification. He came in and started backpedaling telling me my car was in good shape, I would never be charged for imperfections when returning it to Nissan. NOT THE POINT. He lost all credibility when we caught him in the lie. Thank goodness I asked questions. I almost walked out of there with 2 leases. SO SO SO SO SO SO SO SO SHADY. Don't bother thanking my husband for his military service. Next time just be a decent human being.

Susan

Had the most pleasant & helpful sales woman. She was extremely knowledgeable about the 2020 Corolla I was interested in. Been a customer for 5 years.

Dawn Mitchell

Margarita and her Manager were both wonderful and made our car buying experience awesome. We will definitely by another car from them!