Reviews of Kia of Coatesville (Car Concessionaire)

Matthew Mandap

Khalia was awesome helping us find the perfect car for us. Trustworthy and patient.

Stephen Levick

Great experience quick and well explained

Anthony Boccio

I stopped in for information. Marvin Johnson one of the sales Consultants is a very professional and knowledgeable gentleman.

Tarlisa Morgan

I had an amazing I mean amazing salesman. John Toledo you are the Bomb literally. Thank you for getting me into my New Kia

John Mattes

Wasn’t expecting to purchase a vehicle today but Sarah made it a sensible decision because of her professionalism and knowledge. It was a very enjoyable experience from beginning to end. Jim Sipala and Kia team are lucky to have her! Thank you, Sarah!

Vicky Tuan

It’s a terrible dealership, I came to do oil change and there’s a emergency brake temporary disable warning issue keep happening so need them to take a look, what they told me is they won’t send a technician with me to witness when it’s happening, also the warning will come on and off so when I come to the dealership it’s not on then they won’t do anything with it, the only way for them to do something is to leave the car at the dealership but they won’t provide you a vehicle also they won’t tell you how long will they keep your car, the best part is they said they are Kia dealership but they don’t work for Kia so the issue like this the only way to communicate with Kia is email, everyone should be aware of this if you are considering a Kia. by the way this is quote from the agent "I know car can be frustrating, no one gets a perfect car". Do not go to this dealership, also do not buy a Kia, I spent extra money to buy the top model with this safety feature, but the safety feature is always temporary disabled, and the dealership won’t help to fix the problem, isn’t it great?

rcarrido .

Great location! Great selection! My salesperson James was great & did everything he could to help me buy the car for the right price. Even Jim Sipala himself came over to shake my hand after I bought the car. Good people & would do business with them again.

Hannah Stephenson

Second time purchasing a car from here! Finally got into a Sorento!! Thank you Joe! You are awesome!!!

Luciana Andrade de Faria

No stars. Terrible dealership. They will add as much cost as they can without you noticing it. If you don't have experience on buying a car, don't go there! They added $7000 additional costs that we will never use. Lost money. Please, don't trust them.

Paige Bennet

Toledo is absolutely insane I don’t even feel comfortable talking about my experience with him.....

Walter Jones

Had a great experience doing business with johnny at the dealership...great service, great cars, AWESOME PPL! ("Johnny")lol.. i would highly recommend working with him anytime! Johnny, you da best mann! Thanx alot!!

Eugenia Keene

I recently purchased a 2018 Kia Sorento. John Toledo was my salesperson. John went above and beyond to make sure I received everything I was looking for in the SUV. John was very knowledgeable about buying the SUV. John's professionalism and enthusiasm was a perfect 10. I am a veteran from Desert Storm and John's passion for helping veterans was excellent. I would most definitely recommend Kia of Coatesville to all my friends looking to purchase a vehicle and tell them to as for John Toledo. Thank you again in very satisfied with my vehicle and the service I received from John Toledo. 5 stars!!!!!

Darby Kiefer

When going for my first car purchase I recieved John Toledo. He was very nice and very nice. He was very thorough when explaining the differences in the various vehicles. He even got me dinner while I was inside waiting for paperwork to be completed.

alex petrow

Finance dept tried to tack on a $500 processing fee that other dealers did not charge (on a lease payoff). Beware of any such fees and compare with other Kia dealers. While I was happy with the salesperson, the sales manager wouldn't negotiate over the phone nor email which made me go elsewhere as I didn't want to waste time in a dealer not knowing we're close on price, etc. I went somewhere that we pre-arranged price and just went in to sign paperwork...too bad as this would have been my closest dealer

Jay Dice

Jo Miller is the best service manager ever the kia service department was really really busy on Saturday and Jo Miller and Dana Fisher serviced my Nissan Altima oil change and even the oil filter yes folks they fix any car not just kias also Brian the mechanic did an AWESOME job and Jo even had me in and out in less than 30 minutes as advertised i would recommend them to all my friends and family thank you jayrod

Katherine Mcmullen

Hey Hey My Peeps in the Ville n surrounding areas, if ur looking for a new or used vechicle to purchase U seriously need to stop in at Jim Sipala KIA in Coatesville. I came in to pick up My truck from service n had issues (not bad issues), Jim Sipala happened to hear My concerns n he ushered Me to to visit w/General Manager, Tom Burrows who gave Me a new vision.Tom handed Me over to Mr. John “Johnny” Toledo Sales Consultant of KIA of Coatesville. Without going into My details, I am riding like a Queen on All four wheels. Do U, n stop in at KIA of Coatesville dealership n have ur own Experience with Mr. Toledo or anyone of the other Sales Consultants. Thanks U My Shinging Star Mr. John “Johnny” Toledo. My first Blessing for the New Years. Kathy McMullen/

troy jantzi

My experience was great, my salesman John Toledo was great. He helped me thru the whole process, and helps vets like me.

Jose Ramirez

Marvin Johnson was amazing in helping me purchase my new vehicle. If you’re looking to purchase here ask for him, he will walk you through everything. He is very knowledgeable of the product. He will go the extra mile to make sure you are satisfied with your purchase. Keep up the great work Marvin

Todd Houston

James Houston did a hell of a job working out a deal that satisfied my needs! And we love our new Forte!

Loyalty Hair

Be prepared to stay in here all day their process literally takes all day but you will know if you can get a car or not after the first hour or two so you're not wasting your time. When you go make sure you have everything you need cuz it will delay the process. I'm sure you will need proof of income driver's license although you don't need one, a down payment for your car and car insurance. Their options are okay they have good cars I've never had a problem with them.

James BAER

I came in and John Toledo hooked me up with my car ,I will recommend him to anybody

Shanae Parker

They are never on time never have What you are looking for, sad.

sam moger

The back office staff were great, the salesmen the least slimy or pushy I've ever dealt with, but overall the process of financing my buyout at the end of my lease took WAAAAAAAAYYYYYYYYYYY too long. Were talking a full hour and change on the first day just to get information, and then a FOUR HOUR day sitting at a desk just waiting for it to be my turn to have my information processed. If it weren't for the great, intentional, and personable attitude of the staff there, this would be a 2-star review. But, like I said, the people were great, they got my payments down lower than my lease payments, overall I'm a happy customer.

Jennifer Onopa

Malcolm was very helpful during my recent visit to purchase a vehicle. He was highly knowledgeable about the car, very friendly, and guided me through the buying process with lots of patience. I highly recommend Malcolm and the folks at Kia of Coatesville for helping with your new and used Kia needs.

Tatiyana Richardson

When I purchase my car from here. They were oddly nicer than other sales man. I was even offered refreshments. Customer service is impeccable. They did their best to get me the price I was aiming for and they didn’t hassle me. There was compromising but we both left happy and I love my new Hyundai Elantra.

Henery Fontazez

Wife has been trying to contact the finance guy for weeks. We just try to get basic information from him and we can never get it. when he gives her a call back he acts as if he never spoke to us before and gives us attitude and is extremely mean and is a complete moron. Says extremely rude things about his employees also complaining that her salesperson was to slow and does not know how to do his job as well as saying very rude and offensive things. I remember when Kia of Coatesville was structured in customer service back in the day. Now every time we go in it’s a whole new round of sales people now I know why that’s the case. Leaving this review as a occasion that happened in the past recently just to get the bad taste out of my mouth.

Danielle Reilly

Had a good experience. Cesar did a fantastic job of walking us through the process and selling us a nice new Forte! Will definitely come back!

Khai Yushua

Excellent,best experience ever buying a car. Pleasant and professional staff. Very helpful taking the anxiety out of buying a vehicle.

Rohan Reid

This was the first car I ever bought and it was the most pleasant sale I ever made in my entire life!! Malcolm is honestly the most personable person I have met and he deserves a raise!! Made my car shopping enjoyable, fun, and a trip to remember! Great price, great car, and I even had Malcolm. And Marquise was even as pleasant with his outstanding personality! Go Malcolm!!!!!!!!!!

Jake Stanford

Jim Sipala - from an outsider looking in. Take care of your employees. Everyone is leaving. Every time I go in there is a completely new staff and now the nail in the coffin was letting sharif go. It is absolutely insane. I will never buy a KIA here.

Denise Bivens

I usually don't like talking to salesmen, because they stretch the truth or don't tell the truth. Plus I hate pushy salesmen. But I must say when I sat down to speak with Charlie things were different. I told him upfront what I wanted and he tried his best to get what I asked. He was honest and answered every question I had. Charlie answered completely with professional knowledge and pride in his vehicles. My experience was pleasant and I would recommend Kia of Coatesville to anyone. Be sure to look for Charlie!

Jennifer Bell

Thank you John Toledo for a great experience. If you are looking for a car salesman you can trust he is your man.

Michelle Matzye

Johnny Dice did such an amazing job getting me my new 2019 Kia Sorento. Thank you for everything you came to my house to get my application. Also Thank you too Tom Burrows for doing all the paperwork work . You guys are the BEST

Pamela

Was shopping for a used car. Kia of Coatesville was my 10th dealer. Johnny Toledo showed me a couple of cars then just frankly asked what I wanted. And darned if he didn't find exactly what I wanted, brought it to the dealership for me to test drive. It was perfect. Johnny went above and way beyond to help me get my new family car! He was great with my children too!!! If you need a car, go see Johnny at Kia of Coatesville. He keeps his promises. Thanks again Johnny!

Frank Skirpan

Al and Johnny along with the rest of the great staff get things done!!! 2nd vehicle purchased no hassle or BS great dealer ship, special shout out to Austin getting it done!

Jackie Zalek

People were very helpful and worked with us. Steve was great. We love our vehicle.

Cecilia Cooke

Johnny is the absolute best. He helped me get my first brand new car and I couldn’t be more grateful. Thank you Johnny! We’ll be sending more people your way.

Tina Griekspoor

They were very nice and up front about everything. I would recommend them. And I love my new Kia

Giacomo Novielli

Johnny your are rhe best thank you very much for great service and you are the best There are not to many real true person as you are i will send you and your entrie team 2119 will be a great year for all of us God Bless you all Thank you very much Giacomo

Rich Himelright

johnnie is a great saleman an the staff at kia hworked with to buy my wife a brand new kia Optima in oct 2018 thank you

Rizwan Ashraf Wahla Muraliwala

Sales manager very rude

Carlie Peters

Very polite and friendly staff, I worked with Sarah when purchasing my car and she made everything so pleasant and easy!

Joanne Gonzalez

We never met a person so wonderful honest likable funny caring understanding and very helpful toward our needs I recommend John Toledo to be a great sales person to help you find your new car he doesn’t lie he doesn’t cheat he does what he does best to get you the best deal I recommend him for the way he helped us get our new car and we are so happy and please he’s definitely one of the family thanks again John Toledo for a wonderful great experience at the Kia dealership everyone was wonderful but you won’t the best deal and the best person to help you as for John toledo I promise you won’t be sorry he takes his job seriously he is the best thank you again you’re new forever family members the Gonzalez family ❤️

Rudy wojtkowski

Friendly, attentive, personable and good knowledge of the products. My service rep. was Noah Ritter. I really felt like he listened to me and that made me feel welcome. All around great experience.

Don Vasquez

crazy guy work there

Tanya Jarmon

This place is not horrible but there is one thing that bothered me. When I first pulled in everything was great! A gentleman directed me on where to park (since the lot was so full) there was no parking at all. I had planned on going in to start an application just to see what my options were. Another gentleman greeted me and started to assist me. He was very nice until we got to the part about my income. I felt a little insulted when he asked me how much rent I paid and when I told him he asked me how could I afford such an amount with the money I make at my job. I understand that they need as much information as possible to help me, but I feel that the question was asked. How I pay my rent has nothing to do with me buying a car. Who knows. Let's just say maybe my HUSBAND helps me pay it! I felt insulted by that question. It sucks because I was really thinking of going back to look around but that completely turned me off. I personally wouldn't go here again and I am sure everyone is super nice but like I said before that comment was a little insulting. Sorry Kia but I can only give you two stars my visit today.

Kathy Welsh-Evans

A VERY special THANK YOU to JIM Sipala & Johnny Auto loan Dice for going above and beyond to get me the Nissan Frontier pickup I asked for to replace the pickup I totaled in an accident & thank you to their team of professionals who also helped.I gratefully appreciate everything you did for me.Truely a great bunch of people who REALLY CARE about their customers.Johnny Autoloan Dice delivered it to my house 2 hrs away-I really appreciated that Johnny,you're great!!HIGHLY RECOMMEND Kia of Coatsville for ALL your automotive needs.THEY REALLY CARE!!

Brittany Alicea

Absolutely the best customer experience I have received! Jose understood our needs and made this the best car shopping experience. This was our first time buying a car and the Jose made sure the process was smooth and exciting. I am super happy with our decision. I would recommend him to anyone!

Katie Haagen

Sarah is so friendly, kind and very helpful! It’s employees like her who make me want to keep coming back, thanks Sarah!

alan roth

I drove an extra 20 miles to this Kia dealer rather than go to one closer to me as a friend I trust got their car here and it was definitely worth the extra effort as I had some unexpected issues with my credit scoring and the staff took their time to consider various options, presented me with several, and I am leaving with a car I like more than the first one I looked at that my credit score barred me from leasing and they did their math so monthly payments/etc are equal to or less than what I came in for. They continually kept in contact with me during the car search process. They ended up getting my business after six years dealing with Roberts Honda down the road. Highly recommended and very professional.

Christine Brown

My sisters came here to test drive a Kia and ended up leasing a Kia Soul, which we love and the salesman, Johnny was really helpful and explained everything clearly to us, as well as giving us a great deal.

Leslie Wheeler

I met with Joe Niewiadomski at Kia of Coatesville to test drive a Telluride. They were the only dealer with one available to test drive. They also had more coming in than the 3 other dealers I contacted. Joe was great! My car took 8 weeks to come in and Joe was great at keeping me in the loop during that time. They gave me more for my trade in than KBB predicted. My car had 37K miles on it when we did the paperwork (3 weeks before the Telluride was delivered). He offered a loaner if my Trade in got close to 40K miles. The reason for this was the trade in value would drop at 40 K miles. My car came in 1 day ahead of schedule, Joe took lots of time to explain all the features and followed up after the sale. He also FedExed me my EZPass which I inadvertently left in my old car. Love the Telluride!!!! Overall a positive buying experience!

Charla Smith

My man Johnny is the truth and will help you out without you feeling like you got ripped off he listens to what u want and really helps you out I will personally recommend Johnny

David Long

We had a great experience buying a car from Dave Koch! His attention to our needs and willingness to go above and beyond was refreshing while buying a car. My wife and I were looking to purchase a new car for our daughter, but she had one unique requirement... The car needed to fit her upright string bass! Not easy when you are looking to buy a small, sporty car and not and SUV. During our initial visit, we let Dave know our requirements and he had a few ideas about cars we could get. Dave was awesome during the whole visit, and took the time to explain all the features and functions of the vehicle and said that we should definitely bring the string bass back, to see if it would fit. My wife brought the bass back in the following Wednesday and it fit perfectly in the Forte5!! I think that sealed the deal for my daughter and the following Saturday we were back to purchase the vehicle. The entire experience was better than any other car buying experience I have had recently. Dave was very attentive to our needs, followed through will ALL of his promises, kept in constant communication, and followed up after the sale to ensure everything was going well. Recommend the dealership, and in particular Dave Koch, 100 percent. Keep up the great work!

Robert Lee

Kia of Coatesville is an absolute joke. Wish I could rate them with zero stars. They had my car for almost a month and still can’t seem to get it fixed correctly. Everytime I call or go in it’s a completely different staff along with poor management. I would never buy another car from this dealership. I’ve contacted Kia customer service to file a complaint. Do yourself a favor and choose another dealership.

Wyntre Washington

I just got my oil changed here, it didn’t take long at all. Tim Shuttleworth is an amazing service rep, he goes above and beyond for you. Always makes you feel welcomed!

deanna robledo

Marcus is an outstanding salesman... although the car sold itself. He was very attentive and made sure we were comfortable the entire 6 hours we were there. Marcus showed impeccable knowledge about the vehicle, making it a breeze to complete my purchase. Moreover, Marcus was able to take an eventful day and turn it into one of the more pleasurable shopping experiences I’ve ever had. This young man truly is destined for a great career. Only negative comment i have in regards to my experience at Kia of Coatesville was one of the managers who was very condescending as he chose speak down to his employees.... in front of customers no less. Overall, great experience....

Felix Colon

Always a treat when we come here!! From buying a new car to a basic oil change they always make you feel great. Sarah w. just gave us some coloring books and cryans for the kids. Great place to buy!!!

Amy Banka

Great experience! Good deal! Excellent service! Thank you to D, Joe, and Amy!!!

kimberly johnson

Just bought my 2019 kia forte from kia of coatesville i am in love with my car all over again, jose was great he was very helpfull and really took the time to listen to my needs and wants for a car. I will defiantly keep kia as my dealership.

AnMarie Scaggs

I've had a great experience here trading in my Soul for a Jeep Patriot. The first time I purchase a Kia here, the salesman was not nearly as awesome as Malcolm...I would absolutely recommend coming to see him (if you want to buy from someone who is friendly, easy to talk to, and up front).

Wanda Moyer

Sarah was great, pleasant and personal. She helped me get a great deal on buying out my lease. would definitely recommend her to buy from!

Athena Brewer

I recently purchased a 2019 Kia Sportage here. John Toledo was my salesperson. He was very high energy, but extremely pushy. He was fast talking, and didn't seem to know what he was doing. It made me uncomfortable. He works in the special financing dept. Besides all of that, he was able to quickly have me approved, even with some credit issues due to a recent divorce. Tom, the manager, was very helpful and professional. Mostly due to Tom, my purchase went smoothly. I would recommend this place (but I wouldn't have John help), especially to women who are doing it all in their own and are nervous and scared like I was. Tom will not let you down. ❤ I am in love w my new Sportage and so are my kids! *****update~ John didn't give me my 2nd set of keys and promised to mail them..... this was in December. It is now AUGUST and I've never received the keys!!!!

Doris Witmer

Johnny was great to deal with. Found him on marketplace. Didn't have a way to get there and he sent a driver. I never had a new car and he got me into a 2019 Kia Forte. Fantastic customer service! Johnny was fantastic! Highly recommend him!

Peter Pellegrini

Quick and friendly service. Very helpful service department staff.

Damon Cooney

Best car experience I've ever had buying a car. John Toldedo was amazing help, great car salesman. Would recommend for anyone looking for a new car!

Dylan Sczechowicz

Really did not like this place. Exact place I would say to avoid when buying a car. Won't even tell you the price of things, they just try and sell you on monthly payments.

David Boehm

We recently purchased a 2019 Sorento. The process was easy and quick.

Mike Hannemann

This is my 3rd new vehicle purchased from Jim Sipala Kia and if I need more, I'll continue to buy from them. Everyone from Michelle the internet contact (who laid all of the groundwork) through my sales professional Sarah (my ally) to the deal maker Justin. This is my satisfaction team to getting what I wanted, not what the dealership wanted me to have. And I know that when the opportunity arises for service, as in the past, I'll have no concerns and be treated just as nicely as when they wanted me to purchase. Great job by all. You rocked it☺

Tammy Wilson

For starters make sure that your salesperson follows through with what they say they will do as far as returning phone calls etc. That would be a big help. In addition don't lead a person to believe that your dealership is really interested in buying their vehicle and also being able to put the person in a brand new vehicle to. It's a shame because I was really looking forward to doing possible future business with your dealership but now I have my doubts as far as referring your business to anyone let alone doing business with your dealership. I wish that your dealership could make it right by doing what they said but it wouldn't surprise me if nothing came from my previous experience.

Laura Marlowe

Khalia and Al were incredibly helpful! I can’t recommend them enough!

Joe Flynn

John Toledo and the staff at Kia of Coatsville restored my faith in Kia dealerships. My family had a very poor experience in the past at another Kia agency. Although I find our present Kia Sportage the best car I have ever owned, I was skeptical on maintaining customer loyalty to the brand due to the lack of concern and substandard customer service I received in the past. John provided the professionalism and warmth that was lacking from my past experience. If you're in the market for a Kia, I would highly recommend Kia of Coatesville, from Sara who was very attentive to my request for an appointment, John who was a salesmen who viewed me as a customer and not a commission and the entire staff who warmly congratulated my family on our purchase.

Raj Vansia

Great service. Fast and efficient. Cesar was great to work with.

Samantha Ferrara

Buying my second car and very happy with the process and the vehicles.

Nicole White

Purchased a car from here today from johnny and had the absolute best experience there I would highly recommend their services to anyone and would definitely ask for johnny great guy went above and beyond to help us one happy customer here !!!!

Timothy Eachus

Yes I did for picking up my car from service. I have been back several times for them to figure out why my car acted like it did when I drove it . Now the problem is intermittent and they are the worst to try to diagnose. I had looked up the symptoms on Google and they told me what it could be. So I tell them and they look at me with three heads. They finally found the problem which I told them from the beginning. But, Kia has to have all these data info before they will honor anything under warranty. The problem I have if there is a malfunction with the "THROTTLE BODY" that should be monitored on the computer system and it's not. So if I have a problem with my car ,it should not be dismissed as if I'm crazy. I have grown up working on my cars and the fact that I have to take it to a garage to have fixed now infuriates me enough. All cause we have to hook it up to a computer system just to clear data so it will stop replicating the problem after it's fixed is beyond comprehension. You don't need all these sensors to figure out what's wrong . You take away any possible way of simple mechanics. The mechanics today are replacement artist they do no thinking or learning on what is simple mechanic know how.

Tina Phipps

I wouldn't have gave such a low start but this one salesman is the worst. Bugs ya while ur buying a 20,000.00 car. Like chill out Pepsi! Yes that's his name Pepsi! If you go there ask for another salesman!!!

Debbie Coffman

Friendly service and comfortable waiting area with free food and beverages! Work was completed faster than estimated.

Lorna Pasley

Love our new car and great service

Daniel McFarlin

Dealing with coatesville Kia was it good experience my salesman was Johnny I should say now I met a new friend my friend is Johnny he treated me like a friend from the first off and the experience was good

John Chapman

Johnny Toledo was very accommodating, and the process was quick and easy. Everyone that had a hand in the process was very helpful.

Diane Day

Once you buy your car from Kia, you will receive numerous calls about warranties! And after a year expect numerous calls and endless junk mail, I call too tell them too stop many times, they had no idea what I was talking about, my car is 6 yrs. Old, and getting more frequent calls for trading it in!!!!!! Will not go back do too this!!!!!

Trill Humble

One of the most rude dealerships overall that I have ever experienced. They told me to come in to interview for a job, I am paralyzed and handicapable, was excited the first interview went well, with Beverly Gravina , she told me I had the job and to come meet everyone. After meeting with the team Beverly assured me they were all medicinal marijuana patients and not to worry ( i wasn’t worried) and to not worry about all the details on the written app. She gave me a schedule and I was prepared to work on that coming Monday, when I get an email from the GM, Dominic , saying to come in for a second interview. I mentioned that Beverly told me I had the job and he assured me I needed to fill out hiring paperwork and to be there at 3:30. I was there from 3:330 to 5:30 and the hiring manager Gerard ignored me for much of this two hour time period during which he made rude and crude comments towards the female employees and only talked with me a few minutes. He told me he didn’t know that PA had medical marijuana and that he liked to get high and “be in the clouds”. I told him that is not good (this is fsomeone who sells and operates vehicles) and I prefer only CBD which helps my nerve pain. Gerard was upset by this, and my wheelchair and told me he would call me Monday. I knew this meant bad news.l, as I had previously been told I had the job and to come in to work , but I am thankful not to be mixed up with these rude, decietful potheads. Someone should let Jim Sipala know, unless maybe he is participating in the same behavior. I feel bad for all female employees here

Maria me

They really tried hard to work with us and our situation. We never got into a car here but would try again in the future, our sales guy was so kind and patient. Ask for James he helped my friend get into a car and he really is one of a kind. Not pushy, understanding.

jeffery walker

Excellent customer service! No hard sales tactics! They will go the extra mile to guarantee your satisfaction. Will highly recommend them and will be a repeat customer.

Jen Bower

Wonderful service!!

Sandy Pizzo

Steve Woolman (GM), Nick from sales, and Justin from finance. These guys were great! They made buying a car fun and comfortable. They made the stress of buying a car into a positive experience. It was a pleasure doing business with them.

Carole Zipperlen

The guys in service are the best. If you go there on a regular basis, they remember your car and in turn remember you. Tommy and Andy make your visit downright pleasurable.

Michael Yenik

Buyer beware after going there them not having the model the interet said they had, they located one then after haggling my trade that they tried to lowball me on. We agreed on price, length of loan and terms. It then changed we caught it they fixed it but took out some this we wanted we had them add those back into find the price jumped to a extra $50 bucks every payment, we got a sobb story how there making no money. Needles to say I walked out with no new car I'll spend my money somewhere else.

Smooches 97

All of the salesmen and workers were very friendly, and fast in showing me what i could afford and getting me my car. Best experience ever from a car dealer.

Jade Rese

I worked with Austin Seidel at the Kia of Coatesville location along with the manager, Mike. I wasn't sure what I was looking for, but Austin was patient and showed me many different options. When would say that a vehicle wasn't what I was looking for, Austin never applied pressure but instead set about trying to find the another great option. They worked with me with my budget and gave me a great deal on the vehicle I bought! All in all, great experience. This is the second car I've bought from this location and I'm sure I'll be back!

Skyla Cowan

1st time buyers, we bought a beautiful car from Marvin and AL. They were so nice and got us a great deal on the car we wanted. Loving the car, the process was incredibly easy and painless. The dealership was gorgeous and well laid out, they had snacks and a clean bathroom. Most importantly, they had very comfortable chairs and let us test drive a variety of cars and trucks until we found the one we wanted in our price range. Just wanted to say thanks again guys.

marilyn vergara

i see Johnny toledo sale to me a new kia sportage thanks jim sipala love kia of coatesville

Thomas Draper

Pleasant experience from start to finish. Good people are finally in place at the dealership. I have had negative experiences here in the past so for them to be willing to sit down and talk things through meant a great deal. Things have changed for the better here.

Anxiety Rainbow

Great Dealership! We have bought 2 cars from this location already and it is always and enjoyable experience!

Larry Bently

Big Shout Out To My Big Homie John Toledo AKA Johny Dice, Just Put Me In My First Brand New Car For The Low, I appreciate All You Have Done Bro, You Got Me In And Out With The Quickness, You Are The Man, Ty

Tina Arters

We want to thank john Toledo for all that you Hav done, I love vehicle I Hav and Keith and I really appreciate all you Hav done and also all Kia staff..we will be loyal customers so Johnny thanks you are BEST

Maggie B

I had the best car shopping experience I have ever had. Listened to all my needs and wants. Jose was an absolute down to earth sweetheart. I recommend him to anyone.

Rich Parker

Marvin is super nice and very helpful

Hampton Jones

Service was excellent. John made the process of buying my first car so much easier. I recommend John

Krystal Benson

Ms Jo. And her staff in the service department we're outstanding! Our car was not able to be fixed the same day because parts needed to be ordered. Before she even came out and exainled everything to us she already had Enterprise there waiting in the lot and it was covered by Kia. I would definitely go back here again. Thank you all so very much!

Cianna Alexander

Got a flat tire and was not able to get it changed because the dealership FAILED to put wheel lock key in car. They then agreed to drop off the keys at tire location and failed to do so. We had to call them repeatedly for them to bring the keys that should have been in the car in the first place.

Meghan Randler

Thanks to Johnny DICE at Kia of Coatesville I am now the proud owner of a 2019 KIA Sportage. I cant thank him enough for listening to what I wanted and needed as a customer. I highly recommend seeing him for your next car.

Nicole Jamieson

It was the most amazing car buying experiences we have ever had. The staff was exceptional at the Kia of Coatesville. The atmosphere was peaceful and professional. I will definitely refer my friends! Thank you. We love our car

chuck zuern

Fantastic experience!!!!! Marvin and Tyrone should be General Managers... Stress free, worry free car buying.... If you’re in the market for a new car, trust me, it couldn’t have been easier..

Daniel & Heather

Ony 2 stars cause they made us wait for the truck we wanted to test drive till it got a 140 point test on it , wouldn't talk finances till after the test drive & then asked us ,for poor credit reason, to either come up with $ 500 more then i had or try a different truck. All in all I was there 7 hours for my day off & couldn't get them to put me in anything i liked. So it was a failed attempt to trade a car in there

Heather Ivey

So pleased with the service department! Joe made sure I was happy with everything and was very upfront with me. I greatly appreciate all of the hard work the guys over there put into getting my car fixed in a timely manner.

Douglas Wise

Two months ago I purchased a 2017 Mazda 6 from Jim Sipala Kia. My salesman (Victor) was excellent. I received a good deal on the car and still love it two months later. I'm giving two stars for several reasons. First, the sales manager wrote up the papers wrong, with mistakes, adding to the agreed on price by not including my down payment. I believe it was his first day and I would have paid much more if I hadn't looked closely. It was also the accountants first day. He was very pleasant, but didn't have anything put together and no support from the staff. Finally, although the car was in excellent condition, it was missing a small piece on the rear bumper that covers a towing hook. I was told as part of the sale, that they would order a new piece. After several weeks, I contacted them and was assured that it would be ordered, and I would be contacted when it was in. Honestly, it's only a $20 part, but after contacting them 2 additional times, and still no cover, I'm ordering it myself. Great salesman (Victor), poor sales manager, poor accountant, and poor parts management. Your response tells me to call you. I have contacted you 3 times to no resolve. How about you contact me?

Zilla geddon

So many of these reviews are so OBVIOUSLY fake. IT is laughable! These guys are snakes. Don't do it!

Erin Arena

I told the Sales personnel I wanted a used SUV for around $15,000 or less...they instead tried to sell me a brand new SUV list price $30,000+ ....when I reiterated that I wanted a more affordable used car to them they were no longer interested in helping us...it was very strange service we received no one listened to us it was not a good experience. The KIA they gave us to test drive was however a very nice, solid-feeling vehicle..

Lynn Price

Excellent service! Nice people!

Andrea Nicole Burke

Great Deals and Awesome Customer Service

Nicole Benson

John Toledo fun great guy knows his stuff! Couldn't be more satisfied.

John Waldenberger

Purchased two cars from here. Had a great buying experience, sales guy was great. Second car purchased was a used 2012 soul. They slapped on an $2500 extended warranty, which I did not notice till paper signing. After debating it seemed like a good idea. Had some issues on the drive home, brought it back a couple days later, the issues didnt seem to exist. On and off since then I would have a check engine light or starting issue. Even grinding when shifting and accelerating. Magically the dealers could never find the issue, while it was under the balance of the factory. I took it to three different dealers that were closer for convienence. Car suddenly died on me when it was shut off to refuel last thursday, just before the new year. Not even a jump would fix it, had to physically have it pushed to start. Had to repeat this the next day to bring it down. Dealer (new sales person) was more interested in pushing me inot a new car, and wasting my entire day, which I had to close my shop and could not work on the busiest weekend of the year, to do. Had no loaner vehicles,and wouldnt provide a rental because of the extened warranty terms. Still doesnt have any sort of loaner vehicles a week later, for a paying customer, but did mention several employees had ones. Wants to charge me $700++ for a starter (inc labor) and a battery?? that is absurd, and the extended warranty refuses to cover the service. of which, this should be a covered service. Dealer refuses to make right on the faulty car that I was sold, nor provide a full refund (only prorated) on a warranty i never had to make a claim against. Felt like i was treated like abosolute trash by the management staff here, only wants to sell you a car, but not take care of you after! I will never return to this place ever! **Additional detail on the sales: I was given the run around several times on options. Yes my credit was horrible, but they run on "every one gets approved" ads. Well they lied about the loan forgiveness program. They told me i needed a cosigner for a credit rebuild opiton. got the Co-signer, and magically the "co sign or $2500 down" option went away. Tried to con me into having the co buy the car, and then have the insurance in my name, which is ILLEGAL!!

Dianna Harlan

Fan-Freakin-Tastic! They jumped through hoops frontwards AND backwards to get me a car today. Johnny was amazing!! From beginning to end he was by my side and did everything possible to get me the best deal and what I wanted. He made it fun and a lot less stressful. Spending hours in a dealership could have sucked but NOT HERE! Thank you Johnny Dice - you are the best ever!!!!!

alyssa sammartino

I schedueld an appointment to have my car inspected at 8:45am. I called at noon to check the status of my car and it still hadn't been taken back into the shop. I called back an hour after that and was told my car would be finised soon. But no that wasn't the end of it my car wasnt totally finised and ready for me to pay for the inspection until almost 3pm. What is the point and making an appointment if im left waiting all day for the work to even begin?? Very dissatisfied .

Glen Mays

Thank u Johnny for the best-selling of a Kia my wife wanted to thank u for helping us today on buying a new car. Now that's how u treat people when they are looking for a car .

Michael DOrazio

I ended up not doing business with them but they were really pleasant to work with.

Drice P

James was attentive, supportive and very professional throughout the entire shopping and purchasing process. He really listened to our needs for a new vehicle and definitely provided us with options. Customer service throughout the store was great. Austin was beyond helpful when going through all the paper work. We thoroughly appreciated his transparency with everything. This was definitely the best car shopping experience we’ve had!

Roshinda Johnson

Thanks to my guy Marvin. You are the best ,you are awesome at what you do, just bought my 1st kia suv , Thanks to you Marvin and your dedication is amazing , I am so happy you made a great impression, Thank you so very much, and to your co workers they are extremely kind and considerate and made me feel extremely welcome such a professional and family like atmosphere I felt like one of the team like I knew yall forever thanks for everything I would recommend everyone to you. Excellent Job MARVIN

natalie joiner

They took me right away, So far so good, came in because of tire pressure being so low on passenger side.

Mike T

I should have listened to the reviews on Yelp and skipped this place. Total bait and switch operation and they don't honor True Car or Kia specials. General manager Andrew sent two condescending responses to me when I asked for clarification about the price of a new car. I called him and he was even more short with me about the offer. He wants to blame the True Car service instead of just honoring the price. When I asked to leave a voicemail for Jim Sipala I got the runaround and was transferred to what obviously was not the correct extension. Don't waste your time with this dishonest dealership. UPDATE- Never heard back from Jim Sipala or anyone else after they posted the reply below. Bought the Kia from another dealership where we were treated with respect and courtesy, and where they answered all our questions without losing their tempers.

Viridiana Tnorio

The best customer service. John helped me lot. The staff is friendly and they make sure you understand everything you need to know.Im so thankful and happy

Crystal Goree

From the time we walked into the door we were met with courtesy, patience, professionalism and humor. Malcolm Robinson and his crew took very very good care of us. We ultimately left with a better deal, and a better car than we anticipated. Thank you Kia of Coatesville, Malcolm Austin And Jordan! Crystal Goree

Karl Butler

The BEST car buying experience ever!! I had visited many kia dealerships and the sales people and managers were very rude. They would waste our time by sending us there and had us waiting over 6 hrs. At Allentown Kia . Valu Kia in Philadelphia was no better. Went in there after a surgical procedure, we had an appointment with them and there were other customers in there that didn't even have appointments. We were told that they did not have time to help us that evening and did not even really greet us ,so we left. We are a medical family with alot of Dr. Appts. We were upside down in the vehicle we had and were in great need of a dependable vehicle. We came to this dealership over an hour away with not alot of hope and from the time we walked in Marvin our sales guy and Austin the manager were extremely professional and pro actice at helping us. They went above and beyond to help us. We closed a car deal out within a few hours. Thank you so much guys for all you have done including the general manager. Marvin highly recommend as a sales person!!

Mekia Y. Murrey

Laura and tom are the best!!!!! They made my car buying experience splendid. Tom did everything he could and succeeded to find me financing. Laura went above and beyond her duties as a salesperson. I will recommend everyone I know to kia of coatesville!!! Thank you so much.

Kim London

Khalia was very helpful. She made the process of buying our new vehicle very smooth and easy. We are so excited to drive our new 2019 Kia Soul.

Monica Schneider

I had the most enjoyable experience buying a car from Kia of Coatesville yesterday Malcolm Robinson was patient with us informative about all of the details that we needed never pressured us or rushed us the manager Mike was fun and energetic he worked hard to get the financing for us we fell in love with a specific car and everybody on that staff work so hard so that I was able to drive away in that specific car I highly recommend going there you spend many hours in a car dealership and to have it be a fun memory was beyond my expectations Thank you for the car and the memories

Jenny Murray

Charged me less than quoted. Got me a rental and reimbursed me for the gas. Thank you!

David Brown

Johnny Dice and tom burrows thank you for the awesome service you guys were a tremendous help ..... Customer service was great definitely recommend everyone to give them a visit

Christina Oh

Last week my husband and I purchased a 2019 KIA Soul. Huge Thank you too Johnny for making the process that much less painful. My husband is a veteran so him and Johnny hit it off right away and made the time pass with stories. Johnny was knowledgeable about the car and was more than ready to help us get a deal so we could leave with a brand new car. Also a huge thank you too Austin for getting through all the financing paperwork so fast and efficiently and not playing games into trying to rope us into extras that we did not need nor want. Every one knows that car buying can be a very tedious and stressful situation, thankfully the staff at KIA Coatesville took all of those extra anxieties away. Thank you again! The Oh's

Olen Holcomb

Nice cars. Sales man came right out and was nice. But no follow up. Have not heard from him since I left there over a week ago.

Andrew Smyles

Free oil change today before 0800. Got there at 0745. Very busy. They had breakfast sandwiches from McDonald's and coffee. Was home by 0915. Nice.

Gary Myers

Good service department and friendly people.

Reel Visions

Malcolm is the best! Go see him and he will give you a great deal! Kia of Coatesville is the best!

Randy Phillips

We accompanied our daughter to purchase a new Kia. They have a good, but not perfect, process set up. Out sales rep Brandon was very friendly and helpful. The finance part of the process was, as expected, a bit stressful. The paper signing was also easy and the dealer putting the stressful part in the middle help smooth out one of the most stressful events in a person's life. My advice is don't look at their retail worksheet as it was complex and really drove me bananas. I would recommend you wait to see the certificate of title and sales contract. It makes it more clear on what you actually paid for the car. My only issue is we live so far from the dealership that it would be hard to use them for service. We used the USAA buying service to get my daughter's first car and gave them the opportunity to get her second car. Overall, I think this is a good dealership. Of course the price could be lower but it is what it is. I recommend this dealer, and we will mostly likely use this dealer in the future if purchasing a Kia.

Kathryn Bowman

ceaser n Al demsky treated very good to the highest walked away with a 2019 kia sportage

ANGE77PA .

Wack but theres a fire shorty that work here

Jonathan Marrero

great people

Duane Owens

Had an amazing time at Kia of Coatesville staff was super friendly kept me and my family smiling for sure my sales person (Sarah W.)was soo nice and professional i’ll definitely be back to buy my next ride GO SEE SARAH!!!!!!

Cathy Nelson

Nice dealership, with a good waiting room. Busy place, since it's a small location.

Kimberly Johnson

Thank you Johnny for everything you did!!!! A great salesman!!! I would recommend him to my family and friends!!!

Bill Hardy

John Toledo and Al Demsky did a wonderful job making my wife and I happy! Would recommend Kia of Coatesville to anyone!

Nancy Giampietro

My girl Sarah was the BEST... knowledgeable, accommodating and super nice and friendly. They were extra busy the day we were there and had some wait time but Sarah kept us informed and even helped keep our 5yr old granddaughter busy and occupied. Great experience thanks to Sarah - love my Sorento

Brock Yates

John Toledo met me at the door and within a very short time, and a long walk around the lot, we found the car I needed. Enthusiastic and helpful.

Nicole Conklin

Just bought my first Kia thanks to Sarah in sales and Justin in finance! If you are in the market for a car definitely see Sarah!! They got me in to a car I love and it’s not the one I was even considering

Christopher Stiteler

Kia of coatesville is great! I started off with a forte, now have a 2018 optima. Love the car, and the service and people here are awesome! My next upgrade will be from here, and I recommend them to anyone looking for a great car, and experience!

Barbara Yedinak

Christina Milbourne was a great salesperson, and very helpful.

Joy Hurst

Staff is great, but once you buy a great liable car and the SO-CALLED lifetime maintenance warranty they are pushed nit to honor it unless you get your maintenances done there. Beware all recommended services NOT needed at all.

Tom Childers

This is the best KIA dealership in the region by far. It is worth going a little further to do business from this location. We were treated very well by an excellent sales rep James Houston. An all around pleasant experience!

Bruce Barstow

I had a previous unpleasant experience with this dealership, so I was reluctant to go back. It was a direct mail pitch that got me back in, and I was pleasantly surprised. Nick, our salesman was low-key, and helpful. I did buy the car, and I recommend Kia of Coatrsville and Nick (and Joe with whom I had a previous experience). The reason for four stars and not five is because the car's VIN was etched into the glass and I was charged $399 - for something I did not request. That charge was refunded after I complained. I do recommend Kia of Coatesville, New Car Saless and Service.

Kerin Franc

Jamal was really cool, Austin was very informative & the GM was even cool though he wouldn't crack a smile.

JJordan0519 .

Johnny Toledo is incredible such a great resource and breath of fresh air. Very friendly and knowledgeable and is a total game changer

tsh905 .

Sarah was awesome and very helpful

Brock Hedgepeth

Complete RIP off, never going back.

Rose Watson

My salesman Joe was the best!! I had to wait a little longer for my 2020 Sportage to come in.. he ordered it from the manufacturer when he couldn't get the one I wanted from another kia dealer and made it worth the wait! He kept in touch with me weekly on the status of the delivery. Even after the purchase he made the time for me to go back and answer my questions on the mechanics of the car! Would Definitely recommend Joe!!

Sandra M

Pretty good service all around.

Jesse Flower

We had an appointment for warranty work on Thursday. We were in the area on Tuesday. We stopped in on the off chance that they might take us early...they did! Saved us a trip and gas back from Atglen. Got us in and out in no time. Very courteous. Will buy next vehicle from Kia of Coatesville. I recommend them to my friends as well.