Reviews of Ken Pollock Volvo Cars (Car Concessionaire)

Gregory F

Great people over here. Leased a brand new car and they went above and beyond to make it a great experience! Highly recommended.

Carrole Kite

Great service. It's about the customer.

Rebecca Colarusso

Fast no hassle dealer. Friendly staff. Made buying quick and easy.

Jenn B

Friendly, not pushy, personable, and goes the extra mile!

Christy Laubach

Great test driving experience. No pressure to purchase. Sales rep Dave C. was friendly, thorough, and very knowledgable. I would ask for Dave if you plan on going to this dealership to look at cars.

Jerry Connor

We have had several of our Volvos serviced with Ken Pollock Volvo, and Drew in the Service Department has easily been the most friendly and knowledgeable service professional we have ever dealt with. Drew has gone above and beyond to keep us informed of the work progress, the time frame and cost for repairs, and in coordinating a loaner vehicle when one was available. We are extremely pleased with Drew and the entire Service Department and would recommend them without hesitation!

Shannon Maloney

Traveled an hour and a half to purchase my dream Volvo, the sales team was great to work with and I had a good experience at first. Fast forward a few weeks to my license getting suspended because the dealership failed to file my out of state paperwork. They were terrible about returning calls and continued blaming others for the mistake. After being told my plates (which were originally supposed to be transferred from my previous car) showed up at the dealership with my registration 5 whole days after they “over nighted them to my house” I was told they would drive them up to me and they confirmed my address. Most of the day goes by without any contact and when I called to check in (for the 5th time today) on when they would be arriving, I was told they were just placed in the fedex bin instead. I absolutely do not recommend doing an out of state deal here. I’ve never dealt with such an unorganized dealership in my life.

Kenny Krafft

Found a great car on cargurus, The spoke with the sales manager on the phone, they sent pics and the carfax no problem. I drove 150 miles to test drive and make an offer. The feeling I was from out of town and they probably would never see me again was evident from the time we sat down in the dealership. They kept us there for 3 hours sent us to the mall while the did whatever they had to do, after we told them we couldn't pay cash. Then when we drove back a second time a week later the car was still not ready, they told us a part didn't get delivered. Still have not heard if that part came in, almost two months has gone bye. When I tried to register the car in New York, I couldn't because they didn't stamp the title. I had to overnight mail it to the dealership, who told me they would reimburse me for the postage and never did. The Internet Manager Dave Chappell, I would trust as far as I could pick him up and through him. Over all the car is pretty nice, and I really like it. They suck.

Jimmy Barr

Great dealer. Jeff Ohm is an excellent sales rep. He's funny and attentive, and he works his tail off. I got a great deal and I would 100% recommend Jeff and Ken Pollock Volvo to anyone. A+++ Highly Recommend

Chris S

Very great service

Kathy Hall

#1 in my book! Very professional and knowledgeable. Always willing to accommodate you the best they can when it comes to servicing your vehicle. Very friendly staff in both sales and service. I can't imagine taking my vehicle anywhere else.....Volvo in Swedish/Latin means "I roll." Ken Pollock Volvo of Wilkes-Barre Scranton ROCKS & ROLLS!!!!!

Kimberly Gazzillo

Always good service. I have purchased three Volvo's here. Wouldn't go anywhere else.

Jacqueline Winter

Very helpful and quick. Towed my vehicle and had it fixed the very next day.

James Jones

I’ve bought 2 brand new Volvos from Ken Pollock and have had nothing but great experiences. Every time I have had to take my car in for service they were quick, but also gave a loaner until the work was done without any questions. Sales and service A+

Susan Luckenbill

I met with salesperson Tara Piciulo and while the dealership did not have the car in stock that checked all my boxes, she promised she would find it for me. A short time later, she found EXACTLY what I wanted. Tara was friendly, knowledgeable and professional. We quickly agreed on the fair price. Paul Mazzitelli found me a great interest rate and didn't try to sell me anything I didn't want and I drove away happy!

joseph malloy

Ask for Jeff. You cannot go wrong!!!

Jeff Scott

Couldn't believe that they wanted my owners card and insurance card just to cut a key (only travel about 8 miles because I had dealings with Ken Pollock and in there computer (was told that didn't matter)). So they lost that small sale and well maybe a new car sale maybe it's just my luck with Ken Pollock dealership.

Ray Sabatini

Well I purchased a 2015 Subaru outback n was told it had no issues. Within 2 months took car in for service , didn't hear anything regarding my car. When I called service 2 weeks later I was told the car was sent to Minooka Subaru because the car had an engine oil leak. Asked dealership for extra warranty coverage which I thought they would take care of but they split the cost with me so It cost me an additional $650. They did however provide a loaner car for the six weeks that my car was out of commission. Also Minooka only guarantee s the work for 1 year. That's why I felt I needed extra coverage and hope that I have no further issues with this vehicle. Not sure what else I could do. Thanks!!

Elizabeth Doskotz

Best experience with buying a car! They were so professional. They gave me the opportunity to look and test drive what I wanted. They never pushed me or try to steer me to something else. It was a fantastic experience and I will be buying my next car from them!

Robert E. Brase

I am from New York and recently found it necessary to shop out of state for a used car that my wife and I desired. More specifically, a 2017 Nissan Armada. Considering this, I eventually found the car that I wanted at Ken Pollock Volvo in Pittston, Pennsylvania, where I had a fantastic experience. From the very start, each and every staff member provided all of the necessary information that I requested, were responsive to my email inqueries and quickly alerted me to the arrival of several vehicles that might have been of interest to me. Then, I took the 3 hour trip and visited the dealership, where I was fortunate enough to work "hand in hand" with a tremendous salesperson - Chet Miles, who was friendly, personable, easygoing, helpful, professional, knowledgeable and most importantly, straightforward. In addition, Jill - the Internet Coordinator, Ryan, Aaron and Paul Mazzetelli - the Business Manager, were marvelous and helped to insure that the process of buying a car with them was kept simple, honest and thorough. Overall, the Ken Pollock team "Hit A Home Run" with my wife and I and certainly made us glad that we made the trip to see them. In closing, this was one of the best car buying experiences that I have ever had and I highly recommend them to those of you who are reading this review, and looking for a first rate organization who knows how a customer should be treated!

Charity Hendrickson

Very friendly and professional. Beautiful facility!

Aniello Tambasco

My experience last week. I had a flat tire and another tire low on air. It was after 5pm and I had my vehicle towed (thanks to Grease Monkeys) to Ken Pollock Volvo. The service department was closed but Murad helped me out. I arrived and had a loaner car ready for me and I was assured everything was going to be fine. I would also like to thank Paul for the suggestion about the road hazard warranty when I bought the car. So I was on my way and the next day Angelo (from service) called. He explained that the warranty took care of everything and my vehicle was ready for pick up. I am extremely happy going with Ken Pollock Volvo and the whole crew that works there. They make you feel like family.THANK YOU & GOD BLESS!!!!

John Jones

super service

Zouheir Fares

One of the best experiences I've had buying a car! Aaron was very kind and prompt with his responses. The car arrived as expected and was shipped quickly right to my home. I wish the dealership was closer for service purposes but I'll definitely keep them at the top of my list when the time comes to purchase another car.

Carissa Nardone

I recently made a purchase at Ken Pollock Volvo and was very pleased with my experience. Everyone I dealt with was extremely friendly, helpful and professional. I never felt pressured and would say this was the best car buying experience I've had. My mother also purchased her last vehicle at Ken Pollock as well and she would agree. I would recommend this dealership to anyone that values great customer service!

Christina Dorward

Sincere, nice, and painless. Not all that stupid haggling. Our salesman even drove 1 and a half hours to pick up our car for a minor detail and brought it back the same day!

S Davies

I called and talked to Mike Minnick about test driving a vehicle I chose off their website. It was cleaned and ready for me the next day when I arrived, no waiting around. I was allowed to drive the car and take my time to evaluate it thoroughly. Once I decided to purchase, they helped me achieve the payment plan I asked for and I happily drove away with my dream car. It was a seamless transaction with no pressure and I would highly recommend this dealership to anyone looking to purchase a vehicle. Mike and Paul were very professional and really made this an easy decision for me. Thanks guys and keep up the great work!

Joshua Yale

My wife and I had a great buying experience here. Our salesman Aarron was exceptional, he really knew his stuff very helpful he wasn't pushy at all and he got us a great deal. We will defiantly be coming back for our next car

Aram Shahinyan

Bad experience, wouldn’t go back again

Amy Flaim

From Service to Sales, they always provide excellent customer service. I have visited this location for different reasons, each time driving away with a positive experience.

Mark Koenig

All the people at ken pollock volvo are very nice to work with. They will go out of their way to help you. It is a great place to buy and service your volvo.

Mike C

Made a deal over the internet agreeing upon trade in and purchase price before driving up from 18901 (almost 2hrs away). Car was exactly as they represented agreed upon amounts did not change. Everyone there was friendly and helpful. Would make the drive again.

Dan Wukitsch

Highly recommend this dealership! Jason, the General Sales Manager, and the Sales Rep, Gino were outstanding! They gave me a fair deal with no haggling and made sure my buying process went smoothly. Gino took over an hour showing me every feature on the car and made sure I understood the car’s capabilities! Make sure you and talk to Gino and Jason..... you will not be disappointed!

Joe Gandia

Friendly courteous salespeople no sales pressure and a very good Auto Repair section, I have bought four cars from them already.

John Bendik

The service staff is overwhelmingly courteous, professional and competent. I have a disability and they go out of their way to accommodate me. I was there today and Jason came to greet me as I walked into the building. I praise them to the hilt and recommend them to all my friends. After starting my driving in a VW Bug and moving up a notch to a Honda Civic, I purchased my first Volvo and have had at least six or seven since. I am 77 years old. They have my highest of recommendations because each of them are worthy of six stars. Blessings. Msgr. John J. Bendik

Mark A Eisele

This was my first experience at having my Volvo serviced and I felt very much at home because everyone was extremely friendly. I also had an issue with the brakes making a rattling noise and there was a knock when the car automatically shifted gears. Both issues were resolved easily. I arrived at 9:30 am (my appt was at 10) and I did not leave until 2:20 pm. Drew, who is very attentive and obliging, came to check on me several times to ask if there was anything I needed (at one point I did say "lunch") so I was a bit frustrated at having to sit there all day. It was my day off so I had other plans which did not come to pass. But I was made to feel important and not forgotten with Drew making the effort to come out and update me every now and then.

Owen Hoffmann

I bought an xc60 R Design in August. I was going to buy off a trade, but wasn't offered enough.. Long story short, I sold my car myself and made over a few extra thousand. I was hassled big time to come in as soon as possible because the "manager" was going to let the car go to auction or another dealer. Not happy about their "professional selling tactics". It's a great car, but the detailer there is awful, the car was filthy around certain areas, pollen stains that had to be buffed out on the paint,, and was missing a cover in the trunk. I'm happy with the car, not entirely with the experience.

Alicia K

I could not have asked for a better car-buying experience! Mike Minnick was the most knowledgeable, most trustworthy, and most diligent representative of any and all car dealership representatives that I have ever dealt with. He made himself available to my husband and I at all times and was very patient with us, throughout the process. It was very clear that he completely understood how important it is for customers to make the right decisions when it comes to such a large purchase. He gave great advice and walked us through the process, from start to finish. He was easy to work with, friendly and his extreme knowledge of different types of automobiles was exceptionally impressive. In addition to Mike Minnick, towards the end of the car-buying experience, my husband and I were introduced to, and worked with, Paul Mazzitelli. Like Mike, Paul was very kind, very knowledgeable, and very trustworthy. I would highly recommend working with Mike Minnick and Paul Mazzitelli (at Ken Pollock Volvo Cars) to any person considering buying a car. The two of them are the reason that our car-buying experience was exceptional!!

Kennard Johnston

Service Department rocks but a bit shady when you require/request a part. When you know what you know belongs there, they gave me a song and dance to meet their need. They put a full size wiper blade on a small rear wiper. That's enough to make me stop going for service.

Rebecca Anne Welsch

I drive 5 hours to get my car serviced at Ken Pollock Volvo because they are just that AWESOME. Excellent service all the time!!

Sp Hustlehard

Didnt really go there

Kristin Summa

The best car buying experience that I have had. They are always friendly and go above and beyond to make sure their customers are taken care of. I used to dread having to take my car in for service but at Ken Pollock Volvo it's a great experience, they have a TV, comfy chairs to sit in and great snacks. Not that you even ever have to wait long since their service departments is so speedy! I can't imagine going anywhere else to buy or have my car serviced!

Michael Koch

great dealership

Steve Wilson

Great service! Very helpful and friendly

Jerry Gillette

I'm writing this review on behalf of my son and his wife. They went to Ken Pollock Volvo looking to purchase a new Volvo. They were going to trade their car on a new Volvo. Before they went, my son looked up what the value of their car would be as a trade, and as a retail sale. I know the car dealers like to get the trades at a good price, this way, they can make money on the sale of the new car, and by selling the trade in. The offer they gave him on his trade was considerably a lot lower than what the trade in value was listed on Kelly Blue Book. This is why I'm writing this review. My son proceeded to ask why such a low price on the trade. The salesman went on to explain to him, it needed an inspection, it was involved in a very minor accident, rear bumper replaced, and that the tires were bad and needed to be replaced. My son politely asked him how they could be so deceitful, telling him, they just put 4 brand new tires on the car three days before they went to Ken Pollack Volvo. My son and his wife just got up and left. Buyer beware, use your own judgement, our family will never shop at any of Ken Pollacks Dealerships.

Joe Riverdale

Did the service fast and reasonable (for Volvo). Nice waiting area.

Milton Benson

People were very nice and very helpful.

Karen Bazzarri

Sales staff were all very helpful!

Kim koenig

Awesome Dealorship

Gregory Rogerino

The expertise, communication, professionalism and curtesy of service staff was THE BEST. I would highly recommend Ken Pollock Volvo. Greg Rogerino

Jake Malishchak

took our XC90 in for 50000 mile service, had called to see I could get a loaner car a day early due to work, Drew had pulled some strings to make it happen, unfortunately i had already made other arrangement, but appreciate the time and effort into working on my request. Service was simple and easy drop off car, hand over keys, asked if known of any additional problems of which i didnt know any. Loaner car was ready to go, vehicle was done by 2 that day from 8am drop. Awesome service and very friendly, was also able to get my coffee at the dealership instead of make another stop. Excellent

John W

Purchased 2 Volvos so far from Ken Pollock Volvo because of the Great service! If I'm waiting or if a loaner vehicle is needed they're always able to accommodate. After sales service is the most important aspect when I purchase my vehicles. The professional Service department has always been courteous and resolved vehicle issues the first time. Thanks for the excellent customer service! John

Jason Bartoli

Absolutely an awesome experience. My first time buying a vehicle on my own. Every single detail was explained to me and coverage options as well. Never once did I feel pressured . The sales staff were honest to me , and very cooperative. I will definitely return for more business!

Marlene Lapinski

Everyone is helpful and we haven't had any problems. Drew in the service department is very knowledgeable and most helpful.

carolyn giambra

Staff is awesome and friendly. I take all my vehicles to Ken Pollock Volvo for service, not just my Volvo.

Ram1500 Malligo

Great service.

curtis hepler

Jason Pozniak presented many options and possible opportunities for us at your Volvo dealership. We were impressed with his gracious nature and knowledge of the vehicles available. Mike also did a great job explaining the XC40 To my wife. Thanks for your "down to earth" sales experience. Curt Hepler.....Hepler Beef in Susquehanna County.

D Geo

Great Service a little pricey but hey das auto

chris garza

Bought my 2018 Nissan Armada here at an amazing price and great customer service! I wasn't rushed or hounded by pushy salesmen. Got a great price ony trade in also! Best car buying experience I've had in my 22 years of driving. Will definitely be a return customer

Konrad Finck

I purchased a used car from this dealer. I found the car on the Internet and did all the deal-making via email. I ended up purchasing the car and found everything to be as described. The service was about as good as I've experienced in the usually complicated process of car buying. The staff was friendly and pretty much did as I asked.

Nicolo Giusto

Great service department, very helpful and timely service.

Paul Antosh

If I could give negative stars I would. Spent close to two hours there , had a Rogue picked out and buying, was going to pay the balance with a personal check, PAID OFFTHE BALANCE, then told I couldn't use a personal check. Do not let Jeffery Smith be your sales consultant, better yet, do not go to Ken Pollock Nissan, they are crooks and liers! Thanks for wasting my time Jeffery Smith and same to the nasty sales manager who ruined my day!!!!

Louis Abend

Very helpful and professional

Charlene Decker

Easy scheduling! I was called with update on completion, car done when promised and car nicely cleaned:) The service department was also kind enough to notice the car was due for inspection within a month and asked if I wanted that task tackled while the car was in for its routine check. What a time-saver!

Dave Krause

Friendly staff

Susan Salak

As always, the employees are friendly, knowledgeable and courteous. Outstanding service!

Chuck Ferraro

Jason Pozniak did an excellent job, along with Mike Minnick, in helping my situation. The team exceeded my expectations in solving my problems. Thanks to Gary Peters in getting the project off the ground. I have high regards for the Volvo dealership in Pittston. My next vehicle Purchase will definitely be from Ken Pollock Volvo.

Joy Godleski

Very nice and friendly. I have to say they were not pushy and pleasant to deal with. I would definitely look at cars there again and highly recommend dealing with them.

Sean Clark

Excellent service department, very thorough and a pleasure to work with.

gayle watson

Great experience buying my car and I love it !

Tracy Taffera

I just bought a 2018 Volvo XC60. Everyone was super nice! Aarron took such good care of me during the whole process. I had him showing me almost every white suv on the lot and every time he treated the situation like the first. I highly recommend this dealer and I highly recommend working with Aarron!

Justyn Woznicki

Just bought our second vehicle from the Pollock family of dealerships and we are super happy. We dealt with almost the whole crew and they were super easy to deal with. We had a late Friday appointment and felt bad that we had them staying late to finish paperwork but they never made us feel uncomfortable and were super accommodating. We would recommend them to everyone.

Glenn Waters

Sales staff was great. I worked with Aaron and he answered all my questions and made sure the vehicle I inquired about was up front and ready for me to look at. When I came back later that day to pick up the new truck he had it cleaned up, filled up and was ready for me. Andy finished up my paperwork and made the process painless. I plan on doing my next vehicle purchases from this place. Thanks Guys!

Frank Tfg

Without a doubt the best experience I ever had buying a car. Every person I dealt with a Ken Pollock Volvo was friendly, professional, and very helpful. Top notch! I will definitely be recommending them to clients and friends.

James K

I found the car on Volvo's CPO website, emailed Derek, and within 48 hrs was on my way to view the car in person. The car was exactly as described, drove great, and the best part was it was the right price. The guys at Ken Pollock even drove the car back to my house in NJ so I didn't have to make another 4hr round trip! Overall great dealership with no scummy sales practices. A pleasure!

William Hall

I'm very pleased to have a "First Class" Volvo Dealership in our Wyoming Valley; however, I think that it is worth the trip from anywhere in at very least a 200 mile radius. It has been my experience that Ken Pollock Volvo's Staff always strives to put the customer first. The Sales Staff is exceptional and has always been very kind and courteous. I can always rely on my service done right without worry with their Awesome Service Staff. Great Job and keep up the Good Work! :)

Mike McGinley

LOVED my visit to Kenn Pollock Volvo. Everyone was beyond friendly, and I appreciated them taking the time to answer my questions and get me in the perfect car for me!

Brian Seltzer

I purchased a used Mercedes GL550 from the dealership and all the sales person and management could keep saying was how good of condition this one owner vehicle has been kept. Looks I agree, but during the test drive I noticed a little shaking in the wheels and noted ti the says person Kyle Prociak that whoever balanced the new tires needs to do a better job and he agreed. Outside of that the car drove nice. I drive the car home that day, and within 3 days time I have an antifreeze leak on the vehicle. Within 10 days, I loose the A/C system on days that are 90 degrees outside. Steve Steltz one of the service managers states his guy goes over these cars with a fine tooth comb and how are they to know that the A/C was going to fail. NO assistance at all, but it comes back to their comments of "How well is the car as a one owner been kept" After spending 2.5 hours at a Mercedes dealership, it was determined that someone overfilled the AC unit on the car and when the temps would go above 80 it would shut it down. So unknown if you they put anything in the AC during the time it was at their location, but during the test drive of the car I addressed with Kyle that there is a vibration and the new tires placed on the car are not balanced correctly. Kyle agreed and felt the vibration throughout the car. Mercedes dealership took each wheel off and balanced each tire since all where not correctly balanced, but what is most disturbing is that I have 2 bent wheels that should have been addressed by your dealership during the placement of the new tires on the car. The wheels should have been fixed before placing them back on the car for sale and should have not been stating how much this car is in great condition since it is a one owner car with bent rims. I now know what type of dealership Ken Pollock is within the Wilkes Barre area, not a trust worthy car dealership at all based on the representation of a car that was sold with known bent rims and an overcharged AC System.

Maxx Swift

I enjoyed my time at this classic car dealership.

Brian Russo

Oil change

Iain Fan

Friendly service is the key.

David G

Felt way more comfortable doing business with Ken Pollock than MotorWorld. Salesman Jeff was polite and not pushy at all. AJ gave me a good deal. Would deal with them again in future.

Suzie Cawley

Dave, Jason, A. J., Jeff.... They're all the bomb! Good deal on the car. Hope the car is as good as the time we had! Jason got our garage door opener set up right in the parking lot. Pretty great place!

Jerome Schuldt

My wife and I were drawn to Ken Pollock by the selection. We knew we wanted a Volvo. What we found was a class A dealership that treated us very well and answered all our questions. The sales an service departments are both top notch and detail orientated! I would recommend them to anyone that wants what they offer.

Kurtis Searing

Ken Pollock Volvo really took care of my vehicle in an expeditious manner. I noticed my Inspection was due and they were able to get my car in and inspected prior to an out of state business trip. Many thanks.

Ralph Elias

Great knowledge and personalities, even when I contested a cost, it was made very understan

Carol Michini

What's an amazing group of guys that couldn't make buying a car any more enjoyable of an experience. Knowledgeable and looking for what's best for your needs. Thank you guys! You all rock!

ryan harvey

Great experience from the time I stepped onto the lot, to the paper shuffle, to leaving with a new car. Murad, AJ, and Paul are great! They make you feel like family.

Charles Musto

Drew Malligo in the Service Department Pittston went above and beyond with an issue with my S60 this morning. He is as wise as he is kind. Outstanding Job, Thank You Again, Rhonda Musto.

Stephanie Bewick

Had an emergency with my car--the Volvo people made arrangements to have my car towed for me at no cost, and then fixed it while I waited. These service guys are just the BEST

Valentine's Jewelry LLC.

I love the car and the service is the best. Drew, in particular, takes such good care of me.

George Zelenak

my experience with ken pollock dealership was very professional timely reasonable and nice to deal with.

Amy Denisco

From start to finish, this was my best car purchase experience. The staff is knowledgable, helpful and most importantly they were completely honest and up front, which takes a lot of anxiety out of such a major decision. I would not hesitate to purchase another vehicle from this dealership.

Michael Biel III

We half heartedly started used car shopping. We saw a Jeep Cherokee here at Ken Pollock and decided to stop by. Stop by is all we had to do. Friendly staff, no high pressure tactics just a honest deal made as easy as possible. So easy we didn't leave in the car we drove there in. We are very happy with the purchase and over all experience. Next time we need another vehicle we know exactly where to go first.

George kGoD

They lack everything needed to be a dealer they should just sell volvo thats it

Marty Andrews

Easy to deal with. Service was great.

Kathie Dombroski

My husband & I are so happy that Ken Pollock has a Volvo dealership. These people are great to work with, wonderful service with a smile. Our sales rep, Mike Gallucci was the best. Our new car is great - but our buying experience was even better! Mark & I highly recommend Ken Pollock Volvo.

K Maxwell

Very nice professional people

Pat Moser

Very positive experience, as the service department is excellent. Appointments are on time, and a very professional and courteous staff.

mohammed elhaouzi

Place nice. nice cars. Good service. Very pricey

Wendy Miller

I've never been happier with a dealership and the ongoing relationships we have have with the staff. Fair. Friendly. Genuine.

Kimberly Wagner

Fabulous experience! Jeffrey Ohm (salesperson), Jason Pozniak (Sales Manger), and Paul Mazzitelli (Finance) could not have been easier to work with! This is our 4th Volvo but first one bought at Ken Pollock, honestly could not have asked for a better experience. Highly recommend Ken Pollock! I truly love my 2019 XC40!

Bill Ostroski

Great service great work great personnel!!

Elaine Jordan

Love my new Volvo XC60! Excellent customer service! Mike Minnick took great care of me, made sure everything was taken care of, and I drove away knowing I got a great deal on a fabulous car. I would definitely recommend this dealership.

Michael keating

Prices for services are high. Ever since they switched to Volvo from suzuki, suzuki customers get mediocre treatment. I purchased a car from this place and it came with a remote starter and they refuse to fix it because it's third party. I will only get work done that is covered by my service plan from now on

Jeremy Roehrich

We worked with Aarron Nichols for our purchase. He found us a great deal and we felt very comfortable working with him. He was knowledgeable about the vehicle but never made us feel pressured at any time. We wanted a different color vehicle than the one that was available on the Volvo site and he even went out of his way to retrieve our desired car from another Ken Pollock dealership on his day off. Overall, we were very happy with our experience and the vehicle has been great so far.

Jim Lord

Oil change only 4.5 hrs

Brian Tabor

I am from St. Louis and was traveling through Scranton Wiles Barre. My local dealership could not get me in before I headed out of town.so they looked up the closest dealership to where i was traveling. While in St Louis I called Ken Pollack Nissan to schedule an Appointment for a vibration in my truck upon my arrival. On Janary 26th 2015 I brought in my 2014 Nissan Pathfinder in for a vibration throughout the entire vehicle. My service advisor was Chris who is a very nice guy but not the mechanic, I cannot remember the mechanics name and it is not on the paperwork. My mechanic drove the truck upon my arrival and 15 minutes later Chris came into the waiting room and told me the vibration is in the transmission and that it is deemed normal. I then took a ride with the mechanic and he again told me it was in the transmission and that it is normal. Once he focused on the transmision he had no interest in discussing any other options. I have owned this truck for one year and put 36k miles on it in one year and i know this truck did not vibrate a month before i brought it in. I had just spent over $100.00 with 2 different shops having the tires balanced thinking it was in the tires. Upon my return to my local dealership (Suntrup Nissan St. Louis Mo.) I called and talked to the maintenance department and they told me that diagnosis did not seem right so get it scheduled and please bring my truck in. I went for a ride with Danial the mechanic and within 30 seconds he immediatly diagnosed the problem as a motor mount. They asked if i could leave the vehicle with them, I did and come to find out there were actually 2 bad motor mounts. The parts were ordered and now my truck mysteriously has no more vibration. I do not know if driving around on 2 bad motor mounts would lead to any additional problems but cant imagine any benefit could come from it. All of the staff at Ken Pollack were great to work with, however their diagnosis has a lot to be desired and quite frankly is very upsetting. I spent a lot of money on this Pathfinder and when a dealership tells you they can fix it and you trust them and they perform like this it really irritates you. Not to mention they sent me back out on the road in a defective vehicle. Either the mechanic does not know what he is doing, does not care about what he is doing or was put into a position with this company that he should not be in. Either way it could be extemely dangerous for the consumer. This should not be exceptable from a dealership who wants to gain respect. Right now unfortunatly Ken Pollack Nissan does not have mine. Brian from St Louis Mo.

Charles Nemetz

Whent to go and look at a jeep and they had it in the garage looking it over for a full inspection .Took a look at it liked it . The sales men and the rest of the compney were very nice and helpfull .They sad that they whill do a detal and full tank of gas and theen i can pick it up. Great car dealer to go and get a new or used vehicle.

Thomas Willard

Always a pleasure to have either my XC90 or my wife's S80 serviced. Very nice showroom and waiting area.

ClaudeZ

For all the years that I've owned my Volvo, I've never had my vehicle returned to me dirtier than it was when I brought it in for repairs. At least that's how it's done in Palm Beach County. When I asked the service rep why the vehicle was so dirty I was just told, "oh I don't really know, some of the cars get dirty out here". At that point I expected the rep to rectify the lack of customer care and the opportunity for him to increase customer satisfaction and have that car washed prior to handing it back to me after paying hundreds of dollars for repairs. I was very disappointed and quite surprised! This is the very first time I've experienced service such as this at any Volvo dealership... The lack of attentiveness and disregard for a customer's property warrants a loss of 2 stars.

James Harder Jr.

Our First Volvo! Thank you Sue! Our first trIp was yesterday, we toured the finger lakes, the XC60 is worth every dollar!!