Reviews of Kiefer Kia (Car Concessionaire)

Maxel Colonia

Outstanding customer service. Very patient and relatable. Their main FOCUS is YOU.

Cindy Flaherty

Service staff is super friendly and gives excellent customer service! They even come to let you know when your vehicle is getting close to being ready to go. Lounge/waiting area is roomy, inviting, has big screen TV, free WiFi, free charging station, and free popcorn! Just came in for routine oil change - they checked all fluid levels and checked my breaks too. I love bringing my car to Kiefer Kia for service and repairs. They even throw in a free car wash!

Samuel Aaron Loredo

Great service worked deligently for an amazing deal

Mary Cater

Excellent service, the mechanic checked everything out on my car and gave me a list of what needed to be fixed. They went out of my way to fix the problem so I could get back on the road to California. Thank You

Dametrius Hoffman

Very friendly, they were a great help! Sales agent, Marie Thayer, Fantastic work great person! Thank you for getting me into a new vehicle, would recommend going here

Brandon Pettigrew

They had what I wanted and were very fast to get me in and out and driving my new Kia Optima thanks Kia

Dean Perske

Had an appointment set for later in the afternoon. Ended up finishing business about 2 hours early. Didnt want to sit and wait so called to see if i could get in earlier. They said come by, we'll squeeze you in. This was great since i live 90 miles from the dealership. Thanks....

alexis doane

My boyfriend and I bought a 2019 Kia Forte in Roseburg, it was a great experience. Marie programed our apple car play for us and showed us all the features of the car.

MR. Smith

I like Kiefer. I have bought a couple of vehicles here and they have been the most reliable vehicles I've ever owned.

saxton seely

Rod and Scott Howard went above and beyond with helping myself and my wife with all our needs in a vehicle. They made the buying process very easy and even stayed an hour and a half past closing time since we had to travel to get here. Highly recommend Kiefer Kia.

Jedediah Putnam

Absolutely best car buying experience ive had. They were completely understanding when it came to every worry we had. We went in looking at a 2016 and left in a 2019 optima, Ray our salesman was really nice and did whatever he could to get us in that car for having poor credit and no good credit history. They got us a great car at a reasonable price and decent payments. I highly recommend them!

Benjamin Polonsky

Mark L. was very friendly and helpful, which made purchasing a car painless. The entire staff was personable and efficient.

Sandie Gleixner

This is the second time I have had my vehicle serviced at Kiefer Kia and each occasion was problem free and timely. They are also less expensive than other places I have used. I do love the free car wash even if it’s a rainy day!

Travis Napier

It was an unexpected vehicle purchase. I was unprepared. Went in with my 2 and 4 year old. I was stressed to the max. Mr. Jackson was amazing. The finance dept were on top of it. It was a very pleasant and smooth process. I went in with low expectations due to my not so stellar credit, but kiefer Kia exceeded the highest expectations I could have had. In no time at all, my kids and I drove off the lot in our brand new Kia Soul!!!

Kaitlyn Frier

Great service. Friendly staff. They went above and beyond to get me into a new vehicle!

Amanda Wilson

My sales man was scott! I had been looking for a car everywhere. No one could get me approved with my terms expect for scott and ir was on a NEW car! I will forever be a loyal customer.

Catherine Obrien

Kiefer Kia did a good job on my car. The thing that really stood out to me were the employees. Everyone was so pleasant and friendly! Several employees took the time to check on me while I waited for service to finish up fixing my car. They also went over everything they did, and explained it so I could understand. I’ve been here twice and found Kiefer Kia to be thorough, competent and customer focused.

Robyn Reedy

Great experience! Honest, quick and friendly

Amy Guevara

Sells man threatened me saying if I didn't buy the car from him I was not going to be able to buy a car anywhere else. He also told me that in my credit situation they have 2 specific banks that work with to help people well turns out they run my credit with 10 different banks! Ruining my credit even more! They take advantage of your needs and push on cars they haven't being able to sell.

Resha Oylear

I’ve been going to Kia Dealers in Washington, Nevada, and now here in Eugene over the last four years. I have always been impressed by the service that Kia has delivered, until NOW! My experience was absolutely disappointing: Not greeted upon arrival, service tech more concerned about what was on his cell phone that serving customers; tech was insulting when addressing the “repair” to my car; quality tech who was supposed to be cleaning my car was too busy looking at his cell phone. I expressed my frustration to an individual who looked like he could have been the manager and he was of no help either. Very disappointing to say the least.

Bonnie Wells

I always enjoy my visits with wonderful people at the front desk. Always very friendly

Jessica Vasquez

Had a great experience here. The staff was so friendly and helpful and did all they could to get me into a car that day. This is a great business and can’t wait to recommend it to others.

AfriCabelo

Amazing staff! Great people to work with! The manager is actually a nice and normal person (not a robot - that's very important

Nichole Palmateer

Have owned a Kia since 2008 and am on my second one, Soul. Since moving to Oregon in 2011, I have had all my service work done at Kiefer Kia. And I live an hour away from Eugene! But the experience is worth the drive! Excellent customer service, quality work, knowledgeable people, and friendly staff. I really do not see me ever buying a car anywhere else or having it serviced at any other shop.

Wanda Pabon

My experience was wonderful! The friendliest of staff I have ever encounter while shopping for a car. Mark really listened as to what I was looking for in terms of style and respected my budget. Easy, no fuss, no stress financing. I got a brand new car of my dreams for way less than I expected. I just can't say enough good things about the Kia Staff. I surely will be referring friends and family ! 5 stars !

Stacie Shaded

We had a great experience. 4 hours from start to finish when buying a new car is awesome! Will be coming back for our next car purchase when the time comes.

Tomi Cooley

We had the best experience with everyone we encountered while purchasing our Kia!!! I would highly recommend anyone looking for a vehicle to visit Kia in Eugene!

Kimberly Reeves-Parker

Very good service by Josh. Great price on oil change and 23 pt check.

Brett Masters

Working with Scott Howard there was super ideal. He helped my aunt buy a new Sorrento. He is great to work with. Go there, and ask for Scott Howard, my aunt applied online and Scott helped her right away. She said Scott was a true pleasure to work with and did everything and more that she wanted to have happen... Thanks Scott!

Nelita Thayer

My son is soooo happy with the Ford Ranger! Thank you to Rod, Eric, Robbie and Steven for all of your work and making the process so painless!

Darren Kindt

Porter was great and did a great job on selling us a car he answered all of our questions and even came in on his day off. Thanks porter

Matthew Bonham

This was my first experience buying from Kiefer Kia and right off the bat, this was THE BEST car buying experience I've ever had. Jordan was my sales rep, advocating for me, no pressure, no stress, and listening to learn what my needs were in purchasing a new vehicle. Without getting into any detail, I ask that you trust me when I say I am looking forward to a long and fruitful relationship with Kiefer Kia, Jordon and the rest of the crew. Who knows, you might run into a former high school classmate like I did today!

Ashley Bertucci

This trip in I was really disappointed. I’ve always loved the service department, (Josh and Gage are great!) but TWICE now I have cleared my schedule, to leave my car all day, to get a recall taken care of and both times the part was not ordered. I now have to take my car in a 3rd time for something that have been taken care of months ago. The person I spoke with (neither of the above listed) didn’t even put my recall into the computer when asked and confirmed with him multiple times when I scheduled.

Kevin Wagner

Polite friendly staff. Identified and addressed what could have been a problem. Did the service quickly and efficiently

Donie Arendt

My experience was good. Mike, my sales guy, was awesome. One thing though. You may want to double check the actual mileage on the vehicles your selling. Mine actually had 62400 (approximate) not 58999 as was on the odometer declaration. Thank you. I’m enjoying my new to me car.

paula holden

Had an appointment scheduled to look at an older pickup. Showed up for my appointment on time...no pickup there for me to look at. Did paperwork anyways just to see if I would be able to get out from underneath negative equity and a vehicle that isn't doing well. Was told that YES, surprisingly we might be able to make this happen. Was also told that the salesman didn't like his time wasted and so would not be wasting mine. told me to send over my husbands info or call. I did both. My email was not acknowledged and call was not returned. Its been over a week and I have not heard a word from the salesman. On top of that...the vehicle I was so interested in was offered to a coworker. Not once, but twice. even after he explained that his friend was very interested and was doing paperwork to see if she could get it. Im horribly disappointed that yet another well known business in our area is shady and unable to just be straight up with folks. I guess that's par for the course though.

Darcy Mitchell

First I want to say, it is my own fault for signing a contract without having or not having exactly what I wanted on it. And I know never to believe Salesmen in what they say. But after being told that if I emailed finance that night and followed up with a call the next day it could be adjusted. Again, my fault. The few times that I did get to talk to the finance person, I was talking to the wrong one or the paper work has been filed or I was in a BIG sale down in Roseburg or he is not here today is not my problem. I was a customer as well. Sales or General manager not worth your call. If they had taken care of my issues when I first relaid them to them then this would not be an issue. I purchased a used car, which by the way I love and is my 3rd Kia. I even had to clean it when I received it, and I am by no means a clean freak. I'm sorry but once you sign that contract their respect for you is done. Customer Service begins after the sale people. That is what brings them back. By the way Russell, I have emails and voice mails and texts, so you don't have to get into a she said he said match.

Susan Pedersen

Unbelievably bad experience. I called to make an appointment almost 24 hours ahead of time to view a car that was listed on their website. I had a specific appointment at a specific time with a specific person for this specific car. Clayton set it up, but was mysteriously “unavailable” when I asked to talk to him about it. When I arrived nobody knew where the car was. Took them 15 minutes to find it and the first salesman kept telling me “oh this is a great car everybody wants it, these are in high demand”. Finally someone located the car. By now four people were working on it. They drove up and told me it had just been sent to detailing. Nothing had been done on it whatsoever, it was not in detailing at all. It was filthy. pet hair everywhere, mud on the seats smelled horrendous. A complete disaster. The check engine light was on. It had not even been serviced.. No oil change, no checking a single thing. I cannot believe they seriously wanted me to look at a car in that condition. I wouldn’t have paid a dime for it. Yet they wanted $8000 for this junker. Why was it even on the website if it was not ready to show? Appointment or not anybody could’ve seen it on the website and walked in wanting to view it. And that was the condition they were going to show it in? Appallingly bad service. Don’t bother. They won’t even put lipstick on the pig for you.

Kassi Schmidt

Loved the service ...no pressure sales! Loved MARIE, she's great!

Chris Lee

I was very pleased with the level of service that was provided. They took very good care of me and made sure that we had a good fair deal.

Hope Wright

Service is good but I was there for a full hour my appointment was for one I didn't get out of there almost 230

rambid .

We went today to pick-up a lease offer from Kia and were told after two hours and two documents that Eugene Kiefer Kia would not honor the Kia national ad. I told them that I spoke to their 'internet manager' the day before, and we had a deal for lease at $239. They smiled and said $268.47. I said no. This was a case of stall and switch. Lesson learned. I would give three stars except that I pre-qualified the deal one day earlier by phone with their 'internet MANAGER'. Kiefer even advertises the "deal" on THEIR OWN website! Hello?

Kelsey Davis

Ron and Josh were friendly, thorough and extremely helpful. I greatly appreciate the explanation of the future maintenance my car will need and covering the Lyft for me while my car was in for repair.

David Mills

My Wife (me too) was so happy, with the way your dealership took care of her needs. Rey was so patient, and never pushy. He walked us thru everything, and made us feel good about spending our money with Kiefer Kia. No games, straight up sales and never any pressure. Russ did a fantastic job, with helping us find just the right car to make her happy. I will gladly recommend your dealership to my friends and Family! Thank You!

Rick Hillmick

We knew what we wanted and what we wanted to pay. The sales people we're not pushy and very accommodating. Love my new Sorento! Highly recommend Kiefer Kia.

Rose Collom

We are returning buyers they did great to put me in a kia soul that helps with my back problem

Lisa Sherlock

Great shopping experience. Friendly staff and not pushy. Listened to our needs. Happy with our purchase.

Zay Harrison

Wow! Such a completely painless experience!! Everyone was friendly, courteous and amazingly helpful! Not only did I get a great deal and excellent interest rate... it was super fast and absolutely no BS. I knew what I wanted and needed and they delivered. I got exactly what I was looking for! I was in and out in less than 2.5 hours and it was totally worth the drive from Portland. I will be buying my next Kia from Kiefer Kia!!!

brittany geozos

Maria at Kiefer Kia was amazing! I bought a brand new 2020 Kia Soul and she was so helpful with everything.

Darlene Lozano

I took my car in for a oil change and a couple of warranty items. The service man didn't seem to care nor did he listen to me or offer further assistance. I went to tell a manager my problem and he was able to resolve my problem quickly and with explanation. I was very unhappy with the service department.

Deborah Berry

Best experience buying a car. In and out in 2 hours. The staff was so helpful, informative and went out of their way to make my experience quick and painless. I will definitely buy from them again

tiffany green

The guy at the front desk in the service department is amazing and needs a raise. he absolutely kicks butt. he was so busy with all the cars with recalls and still had time to be polite and take time to have the best customer service ever

Joseph Clifford

Great place to do business with. Very helpful.

Jerry Caligiure

We were treated very poorly by the service manager. He basically called us Liars. He definitely needs to retire. We will never go to this kid dealership ever again

Shasta Chubbycat

We had a really good experience working with Mark and Marie to purchase a car. We were thankful to not be at a high pressure dealer. They were super helpful and kind throughout the whole purchasing process.

J B

Beware of this company. They employ underhanded and deceptive practices to get people though the door. Kiefer Kia sent out "sweepstakes" scratcher flyers to advertise their dealer fair in Roseburg. When scratched, the flyers imply that you've won a pretty big cash prize in attempt to lure you to their fair. However, when you get there, they have sleazy, pushy salesmen try to talk you into buying. The "winning" flyers are not real winners. Rather, they have the supposed winning codes on-site. The "jackpot" scratch-offs are of no relevance. A total waste of time. I would not deal with a company that uses such deceptive practices to bring people in. Here's a novel idea -- how about being honest instead? Maybe draw people in with food and entertainment...Or maybe that's too much cost and effort? Is false pretenses easier? If they have such practices, one can only wonder what other underhanded tactics they use in their car sales. **UPDATED TO RESPOND TO KIA** Note: I never said that the promo was a scam, as Mr Benson, GM of Kia, tried to defend against. That said, the mailer was extremely deceptive. When scratched, the mailer was designed to imply that I'd won a prize bigger than the cheap watch that they were giving everyone (in my case, it implied that I'd won $1000 cash). In the fine print, the mailer does say that the printed number on the card must match the number on the board posted at the event. HOWEVER, the fine print is written in a convoluted manner. I believe that it was written as such on purpose, otherwise, they would either (1) NOT have added the scratch portion or at least (2) stated clearly that the scratch portion in no way determines the prize won. Again, they could simply have said in their mailer that the printed promo code could be a big winner, and that the winning codes are posted in the tent at the event. But, I can only assume from their mailer that it was always their intent to trick people into coming to the event. Question is, what other underhanded or deceptive practices do they employ to sell their cars?

Rosemary Piser

Buying my Kia Forte was the best decision I've made in a long time. As good as the sales people are, the folks in the Service Department are even better. Very professional. Explain everything they've done and why. Have recommended this Kia dealership to many friends and neighbors. A few of them have peven purchased their own Kia and are as happy with Kiefer Kia as I am. Keep up the great work.

jedidiah bartreau

They did a great job getting us into a great car.

Matt Dunn

My experience with kiefer Kia was awesome very quick and they had exactly what I wanted. I would definitely recommend Kia to anyone looking to buy a new car thanks Ray for your help great working with you.

Jeff Side

I wouldn’t buy from them no way no how. Went to there tent sale in Roseburg and they tried to screw me . I wasn’t having it .. there a joke from the word go. I bought my truck from Corvallis toyota and I think I’m going back there . I will never refer anyone to this dealership

Betty Robins

My car had a recall on an engine part. Kiefer Kia replaced it quickly, within the expected amount of time. I would give a higher rating, but the service department was not friendly and the customer lounge was uncomfortable.

Shannon Richardson

The sales team at Eugene Kiefer Kia was AWESOME!!! From Maria who met me at the front door like I was an old friend, to Rob the sales manager and the finance manager who loves to fish. They all made me feel so comfortable and the experience was Great. I would definitely recommend Kiefer Kia Eugene to anyone who is in the market for a new car and I LOVE MY NEW KIA OPTIMA!!!

Rafael Reyes

A really bad experience I definitely regret my decision because they lie to me about my trade in. Too late for me. Just make sure you read before you sign anything with this dealership

Dawn Krenz

Kiefer Kia service is the best! They remember us and are always so nice to deal with. They are fast and efficient and their new online scheduling is awesome! Josh is the best! Highly recommend!

Autumn Mathiesen

Kiefer Kia made our car buying experience as stress free and easy as possible. We bought used from a trade in day and they set a day for us to come up and they did a full point inspection to take care of our car and generously provided us with a week long rental! They have earned lifelong customers!

Codie E

As soon as I arrived, I was greeted by some employees who asked me if I was there just looking or had an appointment. I’d conversed with Kiefer Kia a head of time to tell them which car I was looking at, and they had it all ready and out for me to test drive when I got there. The staff worked with me to make sure that my monthly payments where in the price range I could afford, and also talked me through the things I didn’t understand. I’m so happy with my 2019 Kia Soul, and how easy Kiefer Kia made it for me to get this car.

JordanAndChristine Rahier

John (josh) Williamson was an excellent customer service rep. He walked me to my car when it was finished. Very nice and respectful! And answered any questions I needed

Martha Barrand

I was hoping Kiefer Kia in Eugene Oregon had improved since I last visited them three years ago. I was wrong, it is still the same outdated, smelling place (food odor as you walk in is terribly unpleasant). Salesmen are poorly informed about their product and at times misleading. Kia really needs to bring this dealer to this century. I visited the Subaru dealer before I went to Kia and the contrast is remarkable, Subaru's salesmen have a thorough understanding of their vehicles, the showroom is open, new and bright, making it the perfect showcase for their cars.

BootyMike '

So this was my first time purchasing a car Marie Thayer and Rob Jackson made it the best experience thay where so crazy bizzy an still made me feal like family thank you so much you to

Joyce Montgomery

I spoke to Marie Thayer at Kiefer Kia, in April about getting a new car because my current one was in and out of the shop. At the time, I wasn't on the job long enough yet. When it was time, I called her up and she went to work and created a miracle and got me into a 2020 Kia Soul with little down, because of my credit score, otherwise it would have been zero down, and payments I could handle. I can't thank her enough. I love my new car.

Janis Brooks

I am happy with the work they did, however I'm am less than satisfied with their communication. I was never called and updated during the two weeks my car was in their shop. The only updates I received was when I called them. I don't expect alot but when someone tells me they are going to call, I expect to hear from them. I hope if I have another reason again to use their services they are better at communicating.

Deborah Bunt

Was a great experience all the way around. Found a car that suited all of my needs and more. Brandon Jackson was a great salesperson he listened to the needs I had also price range I needed and found me the car of my dreams low mileage and all the bells and whistles. Thank you Kiefer Kia for a really great buying experience. Brandon even bought me a coffee and paid the fee for certified check I needed.

Piccasso Dovincea

I felt they were cordial to my needs and were helpful with financing . Thank you, sincerely, "Piccasso Dovincea and Cornell Hamilton.

Nelita Marie Thayer

Best Dealership in town and best employees to deal with! Very happy! Love the truck!

Christopher Sallee

My wife and I drove 2 1/2hrs to Eugene to purchase an RV at Kiefer Kia / RV. The entire staff we delt with were warm and cordial, and not high pressured at all! Marie, who we talked on the phone to start the whole process was so sweet and helpful! She really made us feel welcome and excited about the drive north! When we arrived we were met by Brady, a very calm and knowledgeable sales representative who showed us the RV. We met Mike Luke who checked out and went over everything about the RV with us to make sure we understood the workings of it all. (Mike and Brady even stayed after hours to help us get the RV hooked up so we could make the trip home that night!!) Next we went back to meet the finance manager Jeff. Jeff made the paperwork part of the transaction so easy without the hassle and fast double talk you would normally get when purchasing! We also met and visited with Russ the sales manager. Russ is everything you would want in a boss! Russ is kind, down to earth, and genuinely polite!! Our whole experience dealing with Kiefer Kia was amazing!! My wife and I will tell our family and friends to seriously consider a trip to Eugene to give Kiefer Kia the opportunity to put you inside a car or RV!!! Sincerely, Chris

Cindy Olson

Ray was professional and courteous from the first phone call.

Carolyn Dawson

Thank you on helping me buy my new car. I love the car it drives so smooth. Everyone was great helping me getting the car. Thank you!

Chris Zimmerman

My first experience with Kiefer Kia service department was EXCELLENT! They were ready for my car at the appointment time, very helpful, and my car was finished ahead of schedule. Highly recommend!

MONTE SMITH

The entire staff was extremely helpful and easy going... Our experience was great!!! My wife’s Mom bought a barely used Kia Soul and is ecstatic about her deal!!! My wife and I were going to purchase a new 2019 Soul, but couldn’t quite agree on a price that we were comfortable with... That, in no way reflects poorly on them, it’s a big purchase and we’ll be sure to pay them a visit in the future when she’s ready to purchase a new car... Thanks to all the staff at Kiefer Kia!!! Sincerely, Monte Smith Roseburg, OR

Cheryl Barnes

Good price, good service. Thank you for working with me.

Tyler Davis

Me and my wife did an online application and picked out the exact car that we wanted and Scott and Keefer Kia made sure that we got into the brand new 2019 car that we hoped we’d get and they stayed late to make sure that we could pick up our car the next day. The customer service was fantastic they treated us like a person rather than a client that they can push numbers at. We really recommend Keefer Kia Scott and his team.

Karen Norton

I called on a Saturday to get my headlight changed & they not only fit me in, but given my time restraints, were able to get my oil changed too. Saved me an extra trip. Awesome service!

Chris Fish

Marie was awesome. The whole team is great. Got me approved and with a good interest rate. Will recommend to everyone

Nicole Stewart

I originally purchased my Kia Soul back about 6 months ago; the service was excellent, so I went back again to trade in my soul for an SUV, they went above and beyond to help me out trading in my new vehicle for a bigger vehicle for our growing family. Big shout out to all of the Kiefer Family for the excellent service they provided to my family. In addition, my husband went in two days later after me to purchase his Toyota Tundra truck. Couldn’t of asked for a more excellent team then the Kiefer Kia team!!! Definitely recommend buying with this company.

Odessa Kirk Beach Dance

From beginning to end this was my best car buying experience ever! Alicia worked hard to find me something that fit my needs and Mark was right there to answer all my questions! The buying process was super simple! Thank you all so much!!! I love my Kia Soul!

Donna Kerber

They are always friendly and helpful, never try to sell service that isn't necessary (although they do a good job of letting me know what maintenance is recommended or coming up). Special kudos to Josh and James, who always go over and above!

Lisa Metzger

. : I don’t usually take the time to write reviews but when someone is as kind, helpful, as well as expedient with his job, they deserve a few words of praise. I usually go to Gladstone Ron Tonkin Kia however because I live closer to Eugene, I’ve chosen to go to Kiefer Kia Today for service. In this day and age we are all rushing and many people do not take the time we could, or should with regard others in our personal life and jobs. It is a very unique experience to find someone in the service industry who is genuine all around. I found that one employee (among many others) here at Keifer Kia. His name is Josh. I can safely say out of all the service appointments I have had, Josh has made the experience a positive one. He smiles, he is caring, knowledgeable, friendly and expedient. These are now rarities, to find nice people who take the time to look you in the eye and smile, tell you you will be will take care of. These little nuances are what make a good experience and they are the very things that help me to choose where I want to bring my car for service. Please thank Josh in whatever way your company does so he will want to continue to offer this incredibly high level of customer service to all who come to Kiefer Kia. Hang on to him...he,s your best! Thank you Josh... because of you I will be a customer at Keifer as long as I own my Kia Seoul!

Ingrid Ford

The service department people are very helpful and friendly. I have no complaints.

Jeremy Mabe

They were very pushy with me and made me feel like I was dumb for not making a deal for an over priced car. Will never be coming here again. Spent 4 hrs waiting for them to see if they could get my payments lowered and nothing.

Saber Gilbert

I recently had an engine failure and thought it was a recall issue. I called my local dealership, talked to Gage and was met with incredible rudeness. I then called Kia customer support for my issue (they were very kind and helpful) and they had me bring my car into that same dealership. When I met staff in person I was warmly welcomed but my interactions on the phone have been (every time with Gage) unhelpful and he even laughed at me when I asked questions. Though this ended up not being a recall issue, as a Kia customer I feel that the service department should treat their customers with more respect, even on the phone. I gave more than 1 star because I was happy with customer interactions in person and Kias customer service.

Meorah Solar

Although I purchased my Sorento in California, I've always taken her to Kiefer for servicing. The servicing staff are super friendly, witty, recognize me by name, and have always checked with me before performing additional services that weren't anticipated. I purchased my 2012 in 2011 and will continue to take her in here until my youngest graduates high school and I upgrade to something fancy.

Casandra Crowson

Got a brand new car within half a day! Amazing service from Rod Jackson. He made it simple, answered all my questions and was just a great salesman to work with. Thank you!

Delaney Stucki

Nice people, quick service, no haggle or hassle! Happy it’s my local Kia :)

MIchael Hugg

Very best experience. Scott our sales person was amazing. He worked with us and got us in the vehicle we could afford. Thank you for being an outstanding professional.

Nathan Mader

First off, happy with the vehicle I purchased. Ray was amazing. I was also happy with how hard the finance department worked on getting me a lower % for my loan. However, I was advised by the finance department that my car payment would be automatically drawn out of my checking account. Gave them all the info for doing so. Was guaranteed it was taken care of. Now we are past-due on my payment with no auto-draw scheduled. Called Keifer and was told by Brett in finance that it's MY responsibility to set that up, even though I gave them routing and account information and was told by their "Finance Manager" they would handle it? Highly unprofessional to make excuses for something you were paid to take care of and told me you did but you obviously didn't. Extra headaches is not why I shopped with you guy's. UPDATE: I was able to resolve this with one call to the loan bank. Here's the problem: I had to do it. You told me this was taken care of. Not just the first time I signed paper work, but the second time. I had to go out of my way to take care of a task you are paid to do.

Maureen Jenkins

It was not a pleasant experience for me but then I don't like buying cars and I especially dread the back and forth game they like to play. This place was no different. Insincere salespeople telling you how honest they are. So once they realized I was not going to budge, they sold me a pretty nice car. I might have given this place 4 stars but right before I signed the papers I asked one of the salespeople what the warranty was. He said, "Twelve months." But at the signing I noticed there was no warranty. I was too rattled to argue, foolish I know. If you know what you're doing, I think this would be an okay place to buy a car.

Catherine McSperitt

I am really happy to have Kiefer Kia as my auto dealership for buying cars, repair and service. Amazing team of sales people and knowledgeable service technicians. Thanks

Leslye Erickson

We love Kiefer Kia. Just bought our second kia at Kiefer.

Stephanie McClusky

In 2008, I bought a used car from Kiefer Kia, I drove it 100,000 miles before I sold it. It had the regular issues known for a 2004 Kia Sorrento. Electrical issues that caused the outlets in the vehicle to go out and effected the driver headlight causing it to need a new bulb often, the temperature gage for the water pump never worked right and often had to be changed. Other than that a good vehical! In 2018 I used Kellys Blue Book to sell a 2007 Toyota Tacoma and they treated me fair. In 2019, a cylinder malfunctioned or something along those lines in my 2013 Kia Sportage with 80,100 and needed an engine replacement, I picked my vehicle up from them yesterday (4/25/19). It took 3 and a half weeks for a refurbished engine that they decided to put in the vehicle using the extended warranty with a $50 deductable, rather than the regular warranty for the 10 year 100,000 mile coverage, I was not consulted and told that the warranty company makes the desicions about how they decide to fix the car and with what parts. In my case it is a refurbished engine with only a 12,000 mile warranty on the parts that they installed, I am happy to have my car back, rental car coverage was only for 5 days of that time and I am submitting $750 in towing to the extended warranty company because I live in Coos Bay, OR and the closest dealership is Kiefer Kia in Eugene, OR at 115 miles away. Wish me luck but I have doubts... Overall, I have my vehicle back and running and the rest is to be determined... Thank you for your help Kiefer Kia of Eugene!

Christopher Freeman

Stop with the scam scratch off winning cash prizes or cars games!!!This does not make a business look any better and it makes it look desperate for business...its also making the people think they have won and they didn't. Its a scam and very misleading.

sharron mattie

The service department at Kiefer Kia is awesome. They always take great care of me.

Ed Osworth

Been having my new car repaired at Kiefer Kia this morning and the folks here are so polite. The radio on my new soul isn't working quite right and they took things apart and ordered me a new one. This place is very quiet and relaxing and they have a very good lounge area for those who are waiting for service. A big compliment to the service department I really wasn't expecting them to wash and vacuum my car after they looked at the radio but they did. I'll be back in a week or so when the part comes in and looking forward to it.

Barbara Poor

We arrived early. Took my Soul right in and was out of there 15 minutes before my actual appointment was. Extremely friendly and helpful. Thank you Kiefer Kia!

Pam Bowles

Everyone was polite and helpful but i am giving 2 stars for other reasons. I don’t like to write negative posts so this it the review.

Doris Cornelison

I have Nuttin but good things to say about kiefer Kia they bend over backwards for me customer service is exceptional it’s all good

Michael S

This company is a scam. I scheduled an oil change on their website which stated it was $34.95, drove 90 minutes to get there and was told it was $54.95. I told the service guy what the price was when I scheduled online and was told the price had gone up in the 5 days since I scheduled the service. They did the recall work that was needed and when the service guy came to get me, I showed him on their website where the price remained the same as when scheduled. He ignored me and said sign this for the recall work. Never again will I go to keifer kia very dishonest company. This was my first and last visit there. I will be turning them into BBB for their illegal business practices

Manisha Buttar

Will give you a lyft to your house and back while they work on your car, that’s what I call courtesy.

Sharon Hamilton

We had Jordan and were more than pleased. He was very attentive, respectful, friendly, and helpful. He was a good listener and worked to get me just what I wanted. He was in good contact with the managers and arranged for me to get the color I was after by having it brought from another lot, and he got me a pretty killer deal. Thank you, Jordan!

April Babb

Brandon Jaxson was a friendly helpful young man. This is by far the most pleasant car buying experience I have ever had. In and out in about two hours. Great staff great service

Krystal Farrington

They allowed a co signer because we didn't have a score and let me take our new car to get my kids and husband then come back to finish everything! They were very accommodating, straight forward and no games or gimmicks!! They also didn't pressure me into getting something I knew I couldn't afford!! Much appreciated!! Ray Lopez was one amazing Sales Rep! Thank you Kia! We love our new Forte!!

Jon Keefer

They no longer wash the car when you have your car serviced. They also forgot to put the sticker in the window after doing the oil change.

Luisa Fistolera

Gabriel was very helpful with the servicing of my vehicle regarding the car accident issues. Some disorder with sales though- trouble finding keys for the used Nissan vehicle I wanted to test drive... great Kia Soul for test drive- love my current Kia Soul looking to replace has been fun. Mark in sales is great- very polite and courteous!

Rolland Gust

The salesperson never pressured me into buying and made me feel comfortable. Best car buying experience I've ever had.

Lori Parks

Great people to work with! Will definitely be back!

Kimberly Darden

The first time I bought a car at Kiefer was a very good experience and I gave it 5 stars. When that car was stolen and totaled I went to find out how the Gap insurance worked and was instead put in a new car again with payments being another $100 a month and now I pay for all my oil changes. That may not seem like a big deal to anyone, but for me it is since I understood that with Gap insurance it would be a replacement like what I had. Someone like me that went in to find out what I do for replacement of my totaled car assumed that I would still be getting my oil changes. I pay $100 more a month, pay for oil changes and of course upside down in car by $3,500 I just wish I could have bought another 2017 Kia like my totaled one instead of all this other expense and to upside down to even refinance.

Melissa Cauthon

My engine completely broke and I’ve never used my warranty before. I took the car to the Kia auto shop, and Josh helped with everything. He organized my rental car, did all the back and forth with the warranty company. And when it finally came time to take away my rental because I had used it all up, he got my car done faster than expected by almost a week. Which left me car-less for way less time. I was skeptical about the whole thing but they made the experience easy and stress free and I couldn’t be happier with my brand new engine!!!

Lyndi Hawke

If it wasn’t for Porter G we wouldn’t have got what we got. I was very glad we had someone as helpful as him to get us our perfect car. Porter is a great and funny salesman. He makes the process less stressful. The whole process didn’t take forever like I was assuming it would. I was really impressed. Everyone at that dealership is extremely caring and friendly. I’ll be going back to Porter for all my future car/trucking buying.

Kimberly Carey

Did my oil change quickly and I was back on the road. Super friendly staff!

Jennifer Warden

Gage was particularly helpful! The entire experience was great!

Lee Ann Thompson

I had repair work on my Kia Optima. They were quick with the estimate and even though I was disappointed in how expensive the repair estimate was, they stuck to the estimate and gave me back a practically rebuilt engine that is running great. I feel safer and confident the repair will give another 2 to 3 years of reliable transportation. No hard sale on extra work. I'd say that they are trustworthy and professional.

Stephanie Lortie

Kiefer Kia was an amazing help off West 7th it was my first time buying a vehicle and I let them know that I had been to another place and they were trying to shove a car down my throat that was not what I wanted I let them know that I had a big family and I needed the room and they looked for exactly what I wanted and helped me understand since I don't know much about cars all I know is it drives and gets me from A to B my car that I had was an older car and I was looking for something that would get me to point C and I travel for my daughter to Portland to the doctors and I let them understand that too and they helped me get the perfect vehicle for my family a lot more room and a newer update from what i had I very much recommend them they were so sweet and so patient I was a wrecking ball I was so nervous not knowing anything about a car walking in and asking for a vehicle most places that I have experienced just want to sell the car and didn't care of what I wanted they just wanted money but here they didn't and to them I want to say thank you for the ones that helped they're into what I did and that I'm a very family-oriented person that it has to be what's best for my children so again thank you Kiefer Kia first time buying a car you made it amazing!!!!!!!

Michael Pagnotta

Did what needed to be done. Time was a bit extended, but no issues otherwise.

JACCHAR RACING

Horrible customer service Department. Dont expect any good results. They know their the only kia dealer in the area, so they make their own rules. 1 star is even too much to give this company

Chelsea Corliss

Paul in the service department at Keifer Kia was amazing! Super helpful and kept me informed throughout the process. He made sure that all of my questions were answered and that I got all the help I needed.

Crystal Lane

They did a pretty good job getting the car my daughter wanted, however, they tacked on a $350 maintance fee for a 12 month contract for oil changes and did not meantion anything about it and sold us a car with broken AC.

Julie Wisdom

Josh does an excellent job of offering service at Kiefer Kia in Eugene, Oregon. He is friendly, courteous and made sure my experience was excellent. Specifically, I made my appointment for service on Monday of this week. I scheduled the 8 to 9a appointment with a Kiefer representative. When I arrived to drop my car off at 8 AM, there was no record of the appointment. Josh recognized the challenge and stepped up to take care of me. My car was serviced in just over one hour, clean and ready.

Brad

Honestly I rated 2 stars because 1 wouldnt be fair since I am slightly to blame for not really understanding or paying enough attention, but we got ripped off by a sly sales tactic that I didnt even realize when it was happening. Needless to say they "ran numbers" on the wrong vehicle and came back with a higher number and a "warranty" and I was confused and clearly over paid for our car and missed a few small details I'm not entirely sure they made clear. I do like my car but overall we are going to be paying a pretty good chunk above a fair value. I'm a new car buyer so it was a rookie mistake and I think they knew it but you live and learn. I'm sure they've done it many times.

Tim wright

Had a great experience at Kiefer Kia James the maintenance done on my car they were incredibly organized and had the rental and everything ready for me to go and they surpassed my expectations by finishing with my vehicle in a few hours instead of a whole day would highly recommend

Jill Giddens

James, the shuttle driver was friendly, punctual, pleasant and professional. The car was very clean, the price was great.

Travis Honings

We came in for service, as our Kia is strictly serviced at a dealership. Our service advisor was nice. I would’ve like to have seen more seating outside for the nice weather. The only bench was occupied by two sales people for the majority of our time there, a little over an hour. We had asked the salesmen about the new Telluride, stating we were in the market for an SUV. In short, they didn’t have one on the lot. They told us they sell as fast as they get them and that was that. They didn’t ask questions, didn’t offer information on the vehicle and it made us feel like we had bothered them. It was a very poor exchange. Suffice to say, we won’t be returning to this dealership. Fortunately we’re only here until summer and will have many dealers to choose from, after our move.

Randall Neal

Tried selling me a car that had engine issues, Told me that it needs to go through their shop and it would be fine!!! Went in for the "No hassle and zero down days" yeah right kept asking me how much I had down if I could make more a bigger payments then what I was saying I could. No hassle of my a$$

Suanne Boyd

There aren't enough positive words to describe my experience with Kiefer Kia. Marie was absolutely amazing, kind, and supportive throughout the whole process. She heard what I was looking for and presented me with a car that's perfect for me. Everyone who helped with this process was genuinely excited when I got the keys and got to drive away a car that I look forward to road tripping in often.

Roberta Trevino

Very nice people.. would highly recommend them.. porter was my salesman very nice guy.. love my new car..

Frank Hubbard

They go the extra mile. To make their customers happy. I bought my 2018 Kia soul here I am very happy with the deal they got me. They tried hard and got me an interest rate that was alot lower than I expected. Fun people too.

Lindsay McLeod

Shawn M. was amazing at getting exactly what I wanted for a price I could afford. Love my new Kia Solero!

Kris Burke

The service dept did a fantastic job on repairing our truck and returning her to road worthiness in a very short time. I felt that an honest assessment of required repairs was provided, allowing me to make an informed decision. I will definitely continue to take our truck to Kiefer Kia for service and repairs.

Cynthia Chilcote

Fast easy and friendly. I will probably purchase next vehicle through them

Stephen Wade

Your receptionist was extremely rude and had no information about anything..kept transfering me to different answering machines and with a attitude the whole time .(like it's not your job) ..now I'm here in the store and she is telling me everyone is on lunch an no one can help me ...while she is on craigslist looking for a new house ..meanwhile I'm waiting with my 2 kids until someone is back in the store to assist customers..our salesman's mark is the only one that ever seems to be trying

Karen Wisdom

This place is amazing- especially Josh I have all the trust and faith that they are doing me right and not jacking me around Josh goes the extra mile every time I walk in the door People talk about Lexus and how they are treated but I tell them about KIA

Moni Marrs

Great experience at Kiefer Kia today. Fast efficient and knowledgeable staff. I was in and out in no time. Thanks Kiefer Kia

Stacy Tucker

Jordan was personable and jumped right into the process after he listened to what I was looking for. They figured a way around my negative equity vehicle and I walked away with a gorgeous, fun Optima. I recommend Jordan - Marie was great too - thanks for a great experience y’all!

C D

Zero stars should be an option! - purchased a Kia Niro from Kiefer 08/2017. Had already done the research and knew what car we wanted so didn't experience annoying sales people. First frustration was with the finance dept. We were paying for the car not financing. It took over 3 hours to finalize the deal! Second frustration was with service - made an appointment for warranty work and oil change. Took it in at designated time and overheard someone say that appointment was deleted. Service advisor assisting me didn't seem concerned so I left the car expecting it back by 2 pm. Called after 2 and was told the tech was having issues with the relay. Told them I would come get it the next day. Called in the morning - tech still having issues with the relay - they will call when it is ready. They called about 12 - car is ready. I arrive about 1:15 and they are just about done with tire rotation - 15 min. wait. Recommended air filter and cabin air filter - both very dirty. I informed them that those were both (supposedly) replaced by this dealership 3000 miles ago. They also mentioned odd tire wear - "too dangerous to rotate possibly due to lack of rotation - oh wait I guess we did rotate them" - again informed them tire rotation was supposed to have been done at previous visit. As it stands I have no idea if my air filters were ever replaced or if they are actually dirty now. Are my tires "dangerous"? I love my Niro but would never purchase another car from this dealership and will avoid servicing there in the future. I have absolutely no faith or trust in their ability to repair or communicate concerns regarding my car.

Ashley Kramer

Great service department. Josh and Paul are always great to work with. I worked with Gage yesterday, he was very helpful and they had my car in and out quickly. Always a great experience.

Beans ADV Rider

I've had an awesome experience at Kiefer Kia. Porter G. is the man to see if you want a new ride or a nice trailer. He makes the whole process quick, easy and painless. I went in with a low score and about $500 for a down and I left with a brand new Kia Soul.

Jessey Lucas

I have purchased 4 vehicles from Kiefer KIA. Had a great experience each and every time. From the sales floor to service department. They are always honest, friendly and a pleasure to do business with.

Mandy White

Had a great experience with Kiefer Kia. They were very friendly and helpful. Not pushy AT ALL!!! Would recommend Kiefer Kia to anyone!

Darin Jenkins

Great experience! Super friendly staff, very personable while also very informative and helpful. I was not planning on purchasing a vehicle but I found one I liked and they gave me an offer I couldn't refuse! Thank you Kia and special thanks to Marie who put it all together for me!

jolene barstow

There are no words to describe what an amazing car dealership Kiefer Kia on W 7th is! They welcomed us like family and went out of their way to help us finance my long time dream excursion 7.3l diesel to add to my collection!!! Each individual we incountered was incredibly friendly and sincere! Porter helped us through the entire process and right away established a true friendship! Honestly my husband and I will never go anywhere else, kiefer Kia has our hearts forever! Thank you for such AMAZING customer service and selling to us honestly through it all!

Jennifer Rohrich

My oil change appointment went well, staff is always friendly and helpful, they get you in and out in no time at all. Nice place to sit down and hang out while you wait, with drinks and wifi. Never had an issue.

Townsend Twin

The online service is impeccable. It elimated wasted time in searching for exactly what I wanted to purchase. The added benefit was that I dealt with one representative, the same one as online, and it made it so easy to actually make the- in person visit really comfortable. Sending a shout out to you Scott, and also to your team members, for making my new vehicle purchase (1st one in 15 years) an easy and fun experience!

Dean Mitchell

The whole process was easy, friendly, informative and thorough. Very helpful.

Timothy Gilbreath

Very friendly and helpful sales agents. I had issues getting a car but after some hard work they got me into a new one. Great experience.

Roslyn Reisig

Robbie "One Eye" Cooper and Bryce West hooked me up with a beautiful 2019 Kia Soul. I was in desperate need of a new vehicle and they really helped me get into this vehicle with a 10yr old trade in, rebate and lowering the price. Very happy with my purchase and my experience with Kiefer Kia!!! Thank you Robbie and Bryce!!!

Ron Vickrey

Class from start the finish! Josh always goes above and beyond. I look forward to purchasing my next car from Keifer as well!

B.C. leslie

The guys and ladies down there made my bad situation a great situation. Very nice, outgoing positive experience. It is my first car and i could not be happier. Thank you bruce and everyone i appreciate you all!

Lyn Mcmillen

Very nice people and a positive experience.

gdlorance .

Great customer service, reps will work with you and get you the deal that you want. As a new car buyer, I was impressed. I knew what I wanted going in, had a bit of a communication issue at first as I had set up the sale with one person on the phone (pre approval) then when I got there I ended up dealing with several people who were very helpful in helping me make a decision. I came away with a deal that I wasn’t expecting and now have a safe and dependable new vehicle. I recommend Kiefer Kia to anyone looking for a great deal on their next car.

Jon Robson

Was rushed out of the service dept before i could communicate what i was there for. The sevice was 3 hours, for a firmware update and oil change and the hood was left unlatched. Service was explained to me in in a rush and only when i pressed for information. Poor interaction. I also work in a service department and such hurried behavior always gets negative reviews.