Reviews of Smicklas Chevrolet (Car Concessionaire)

Steve Kuntz

Great service and nice waiting room for customers. Service people very nice and helpful.

Christina Sea

Oklahoma home of the Chevy! Ended up purchasing my vehicle here! If you go to purchase or looking around ask for Kaylen! He had great knowledge about the cars and made sure I was happy with everything before leaving the lot!

Patrick Stewart

My request were handled by Jeremy and he was a delight to work with ,a great representative for Smicklas, Will continue to use Smicklas for my automotive needs

Sean Mcmahon

I didn’t have an appointment. They got my vehicle serviced quickly. Nice folks. Free coffee and donuts. As good as it gets!

Darren Christenson

Angie is great. Always quick to get me what I need for my Tahoe. First Rate

Lance Kuehn

Got a great deal on a brand new Chevy Colorado. Sales team was very helpful and found me the perfect truck to meet my budget and needs. They never tried giving me anything I didn't want or need. Also got the best trade in value on my old vehicle by a long shot

Shelby Renfro

They took really good care of my 2017 Chevy SS! Recommend place for any service you need!

Chinthaka Chandrawansha

DON'T GO TO THIS PLACE!!!! THEY WILL PLAY YOU. THEY SAY THEY WILL REDUCE THE PRICE FOR A CAR BUT THEY WILL ADD MORE TO THE FINANCED AMOUNT. THEY ALSO LIE A LOT. SPECIALLY THE FIANCE MANAGER!!!

Tamara Fryer

I've had a rough time since I bought this beautiful car less than a year ago. The vehicle hasn't had any issues! The service department has been AMAZING, especially Venessa! It was stolen from my home and when I took it in to be inspected they didn't disappoint! When above and beyond.

Sherri Biswell

Angie in service makes everything smooth! Definitely Recommend based on Angie’s customer service!!!

Abbey Fanning

Found the car online, came to the lot and there she was. My salesman, Kalen, was more than happy to help me test drive it, super helpful with the paperwork process and made it all enjoyable. Very knowledgeable about the safety features and even made sure it was clean and ready to go for me when I finished paperwork which was also much quicker than I had expected.

Chelsi Cookie

They were incredibly nice and they buying process was super easy! This was my first time buying a vehicle and I am definitely glad I went here. Gabe and crystal are the nicest and extremely helpful through this process! Will definitely be recommending to my friends and family.

Riccardi Fishing

Service advisors are not knowledgeable of issues when brought to attention. Do not keep contact or return phone calls when they say they will. When you finally get someone on the phone and they don’t have the answers to your questions they hang up on you. Will never bring my vehicle here again nor do business of any kind with them.

Daniella Knighten

I had a great experience buying from Smicklas! Darrel was patient and great to work with. He understood our budget and needs for a family car! Couldn't be more excited about owning a new vehicle that is safe and spacious!

Mike Stone

Smicklas Chevrolet service has been first rate. Easy to schedule, friendly and no wasted time. I haven’t used the shuttle home because wait time has been minimal. The waiting room is comfortable and the coffee is fresh.

Loreal Miller

Listen to my tale because it's a doozy. I was due for an oil change so I just went to WalMart to get it done. After waiting for about 3 hours (they were short handed) I was told they couldn't get my oil plug off and to take it back to my dealership. Well, I didn't buy my Chevy Cruze at Smicklas but I bought it at another dealership so, naturally I went there. When I arrived and told them what was wrong they looked at me like I was dumb and said that this was a ****** dealership, not a Chevy one. I frowned and told them I knew that but I had bought the car here and was told to bring it to you. They again just kinda gave me a stank face and told me to take it next door. They didn't even try to look at it or anything. I was floored because in the past, their customer service was great but I guess not any more... So I took their advice and went next door. I was immediately greeted by Kevin. He was really nice and empathetic for the day I was having. He helped me re-register my car (It was in the old owners information) and set me up for a great deal on an oil change. So I went in to the waiting room but later was greeted with some good/bad news. Bad news was I had a bad oil leak. Good news is the car was still under warranty and was gonna be fixed. He said it would take a day or so to get it fixed and got me a loaner so I didn't have to inconvenience my dad to take me everywhere I need to go. (Granted the loaner was bigger than I was used to, it was still fun to drive lol) I will say, the old dealership I had bought my car from lost my business. I will never go to them for anything, ever. I will be doing my business with Smicklas Chevrolet from now on because of the amazing hospitality, service, and Kevin's kindness that made me start planning my next car purchase with them. Thank you guys!

Maria Sanchez

The shopping experience was not bad, staff was nice, especially the financing dept. However, after I purchased a used vehicle I noticed one of the seats headrest was deployed. The staff did not mention that issue and when I brought it to their attention after I purchased the vehicle I was told they couldn't do anything about it. Therefore I would not reccomend this dealership.

RANDOLPH BALTHAZAR

I've been having a fluid leak since June 14,2019 after having my car worked on at Hibdons. Smicklas was able to find the leak when no one else could. They repaired the leak within a reasonable amount of time for the repair. The cost of the labor was a little higher than I thought it would be ,but fair compared to other repair facilities.

kelsey burdrick

Great people! Helped me get in and out the door in no time with a great deal on my car. Darrell W. was great and wasted no time. Highly recommend!

Bonnie Lindsay

Clean and comfortable waiting area, courteous staff, drive in for service and greeted quickly, up front pricing and alternatives given.

Josh Phillips

Awesome service every time!!

Soni T.

Professional and concise. Thank you Vanessa!

Chris Warren

Had a great experience at smicklas, I would recommend them to anyone looking the buy a vehicle. They were up front with the pricing and we got a great deal. They made the whole process easy and we're really enjoying the new truck.

ben jenkins

I really enjoy going to their service department. Quick, professional and friendly. What more does one need? Thank you Smicklas Chevrolet.

Justin Batte

Darryl was awesome! Bought a new 2019 Chevy Silverado. Took a little longer than I wanted to.

Alejandro Dominguez

Everything went great. Courtesy and professionalism in every aspect. I will be keeping your # for future car shopping needs. Even though you are in Oklahoma and I'm in the Dallas, Tx area. I wouldn't think twice about doing business with you again. Thank you.

Cody Jencks

Fast friendly service. Had us in and out for an oil change, tire rotation, and a wash in less than 30 minutes. Will be returning with both our cars from now on.

Tyler Hill

I took a month to write this review in order to think about the situation more prior to being extremely biased. However, I was quoted a price for what I thought was the full service by an associate, then was told it was over 250$ instead of the 75$. When directed to a manager for the confusion I was told immediately I was responsible for the charges no matter what, the manager showed 0 empathy or care, he kept avoiding questions and repeating that I had to pay for the service. Then on top of everything, after just paying the amount, I was offered 20% off additional services, why wasnt this something offered for the confusion? I will not be doing any business with this company going forward and wouldnt recomend anyone else. Edit: I still havent recieved a response

Kelly Hilburn

The pre-owned vehicle I purchased was the one shown on the website, no bait and switch. It was cleaned and ready for purchase unlike another dealership nearby. The salesperson was knowledgeable and easy to talk to. I am totally satisfied with my experience with Smicklas Chevrolet.

Kari Phillips

Called in to use the warranty that Chevy sells when purchasing a new car. Told them the bumper had a crack right on sensor. They set me up an appointment. Then without hooking up car they told me the bumper needs to be repaired first and they don’t do that. I received my car was ready about 30 minutes after I had already left. They get 2 stars because they were friendly. However, the scheduler should have known I needed a body appointment when I described what was wrong. Getting two kids up for an early appointment on the last day of my summer wasn’t ideal. Needless to say I found a place that can do everything without me having to go to all different places.

shelby renfro

Gabe Ellingsen helped me with so many things on a vehicle! I recommend buying a vehicle from him! He will answer any questions you have!! He is the nicest!

Rachel Benne

I had a great salesman Colton and the experience was fantastic

Stephanie Nacoste

Always great arron parts guy take good car of my car

Amie Rodgers

Had to have my Malibu serviced today. They took care of me and I will be back.

Alyssa Woods

Everyone in the service department was so helpful and extremely quick!! I love Smicklas Chevrolet

Jennifer H

Usually my experience is wonderful. I think maybe today the service Department was backed up and short handed. I made an appointment yesterday for 8am this morning. I knew that my service time would be longer than normal due to the services I was having done but I didn't expect to be there over 4 hours. I had an oil change, transmission flush, filter change, and injectors cleaned. I showed up at 7:40, my truck was still waiting to be taken back at 8:20. They had to replace a trailer brake switch, which they had to go get so that took longer. About 3 hours after waiting I checked on my truck and the lady told me she would check on it, she believed it was close to finished. I was never updated, during the whole 4 hours. I went outside to walk around and saw it sitting in the parking lot, this was around 11am. It wasn't until 11:50 they pulled it around for me to check out. Like I said, usually I'm in and out in about an hour but today was definitely not a smooth process. Hopefully next time will be quicker.

Connie Medrano

I went there to get another car key remote. I asked how much and the services lady said it is $75. I said ok let's do this. Well when time to check out they said that will be $240.00 dollars. I said you have the wrong services order because I was told $75. They neglected to mention + labor + programming + tax and a couple other plus es. Not being very honest

Beth Runnels

I have been a Smicklas customer for almost forty years. As long as you have employees like Ray, who I trust for service recommendation, and Jed who sold me my new car, I have no reason to ever go anywhere else. I definitely recommend Smicklas to my family and friends!

Betsy Taylor

Great service every time I go there! Love how polite everyone is!

Sherri Fina

Great, FAST and very friendly! Bought my car here and only they work on it.

J

Although I did not buy my vehicle from this dealership, I had a great service experience here. My service advisor was Angela B, she's awesome. Very professional and prompt with communication skills. I was treated with respect and things were done ahead of schedule and under expected budget. It can be rather difficult to find a good service center,but these folks hit the mark. I'm very pleased with with these folks and I highly recommend them for your service needs. Under promise, and over deliver. That's how customers are made and kept. 5 stars.

Lisa Davenport

Chayla( the agent) was wonderful she let us take our time to make our decision on getting the car she never pushed my Mom into buying. When we came back to retest drive the vehicle she was very patient with us as my Mom drove the car and then had me drive it to make sure it was right for her. The finance person (Tyler) was not very good he was not very prepared when he came and got us My mom had already had the check from the bank he tried to sell us more things that my mom didn't want .Chayla had my mom sign for the price she wanted but when we got to Tyler he some how charged my mom more for something she didn't want. But everyone else was nice.

Ashley Stuart

A great place to buy your car and have it serviced!! Always fast, efficient and kind!!

Sara Martinez

I had a technology issue in my Spark. The Simcklas team was great in helping me, but we are unsure if what the did to fix my issue actually fixed the issue. So, because the issue is mostly solved I didn't give 5 stars, other wise if we had known for sure if it was solved I would be given the 5 stars.

Jacqueline Harakeh

We frequently use their service department for my husband’s long lived 2006 Chevrolet Colorado. Fair prices, honest, thorough, exceptional work, and great service. The customer service friendly and responsive. We have always had positive experiences at Smicklas and would highly recommend them. A shout out of Jeremy (our most recent service advisor) and the entire service team for always treating us well.

Rebecca Davis

Great customer service. No hassle. Hope to do business with again!!

Loucios Killmer

My first time at Smicklas was to get repairs done at their collision center and things went off without a hitch. Quick, courteous and fast. My second was to look at a truck. After viewing one truck and listening to what I wanted the salesmen found my perfect vehicle for a price that was reasonable to us both. They were not pushy or aggressive they listened to what I said and never tried to sell me something I didn't want. I will be back to this dealership in the future!

Caty Peters

They were nice and quick and it was easy to get an appointment scheduled.

Nicholas Love

Horrible experience. I found the exact used truck I've been looking for online at their dealership. I called the dealership and made an appointment to come look at the truck with the intentions of buying it the same day. 2 days later, I drove 100 miles just to find out that they sold the truck the day before and they didn't care to notify me. Turns out, they believe they have a better chance of selling you a different vehicle, or more specifically, a more expensive vehicle, if you are physically on site. While you tell them what kind of truck you're looking for, they will try to convince you to get into a truck that you don't want. They blame their call center for you not being notified, because the person you called isn't even on site, even though they pretend they are. While the dealership puts on the act of "innocent nice guy who wants to take care of you" the manager believes offering to give you gas is their generous way of reimbursement for the call center wasting your time. Once I left, I contacted the call center to talk to a manager, who turns out to be the managers at the dealership. Their response to my experience was "Well, we tried to give you gas" and then admits that nobody at the call center would have known that the dealership sold the truck because it takes 24 hours to update their inventory system. Also, that nobody at the dealership is responsible for notifying potential customers, who had an appointment, and who had a long commute, that their vehicle is no longer available. I will never use Smicklas Chevrolet for any services in the future, and I will actively discourage anyone else who may.

Daisy Apple

Service was great and they made it easy to just drop off my car, get a loaner and pick mine back up the next day. Definitely recommend this place and will be the only place I take my vehicles

cheryl navarro

I paid up front for a new key fob for my car. I never received a text, email or phone call that it was in after I was told that the fob would be in in around two hours. When I called to see if the fob was there the parts guy said if you ordered it that long ago we probably sent it back. Because of my work schedule I wasn't able to get up to Smickles Chevrolet to pickup and have my fob programed until a week later. Then the technician used my air conditioning while he sat in my car and programmed my fob for 1/2 hour to 45 minutes. I have been in the service/hospitality industry nearly all my life and have NEVER used someone else's A/C for my comfort. YOU JUST DON'T DO THAT!!! I personally will never use Smickles Chevrolet again.

Glen Simpson

Being able to take car that day was hugh. Are other car engine died meeded it quick

Linda Hooks

Great experience..Fast and friendly .

Sherri Wisd

They are always very helpful. As usual my appointment went very smoothly and finished on time. The staff is very friendly.

Jenny Sharp

Best car buying experience EVER! Fast, efficient, and very friendly!

P Hight

I actually drove to the OKC area from almost 700 miles away due to multiple dealerships in the area having the vehicle and price I was looking for. I even bypassed the DFW Texas area because the OKC dealerships had better prices. I initially was looking to purchase from another area dealership but they had power issues so I called Smicklas and they had the vehicle, price and great personnel that I was looking for. Excellent selection, price, and service. FIVE STARs! Thanks Colton.

MrClutchexe .

Clinton was an absolute pleasure to work with. The dealership and I were in contact for two days prior to the deal. Pre approval lined up, what color i wanted, trim level, motor size etc. I was 15 minutes early to my appointment, and the vehicle I was looking at was already pulled around for my inspection. The trade in process was simple and direct. The whole visit was pleasant. The staff were wonderful and polite. Everything was laid out in front of me, I was able to see all of the numbers up front, no shady dealings or back door hidden fees or costs. All in all, I would absolutely recommend, to anyone, Smicklas Chevrolet. 10/10 service. Thank you Smicklas!

Elvia Walters

All the personal was very nice and the service was quick. Thank you so much.

Marisha Cole

Took my car in at 7:45 am for oil change and concern for weird noise. Was told oil change would be about $50 to include diagnostic tests. Around 12pm I was sent the report with about $4k worth of small repairs + tires. I chose which repairs we would want and didn’t hear back for about another hour. Rep told me all items were in stock and I should have my car that afternoon or first thing in the morning. Around 4:30 I called back to check status and she informed me they would need to keep my car until Friday (1 whole week). I was not prepared for that and asked about a loner vehicle which she informed me they did not have. Informed her I couldn’t go that long without transportation so I would take it somewhere else. Rep called back and said they could do have it done by Tuesday after speaking with her manager. I said that’s a little better but I still need a car. Rep said she would try to find one. After further conversation with my husband we decided we couldn’t make our schedule work without a loner and needed more time to figure out if the repairs that I needed truly came up to the amount listed. I called to tell them not to work on it and they were closed so I left a message. I was called back the following morning at 7:50 and told I couldn’t come get my car yet because there was some things they needed to put back. I went to pick it up that afternoon to be met with a bill for $250. All that was done was and oil and filter change. Basically I was charged for not accepting the repairs that they recommended to be done. Due to the lack of communication and explanation on my service reps end the whole ordeal was dragged out all day and the repair guy charged me for wasting his time $144. I believe I was taken advantage of because I am a woman with limited knowledge on car repairs and I was nickel and dimed for not accepting the services. Will not return.

Jon Hickstein

This dealership was the best I’ve ever worked with. I drove 5 1/2 hours to purchase a car because of dishonesty. Jimmy Cannon was everything you want from good business. Professional, honest and worked for me. 10/10 GOLDBLUMS Financing is always the worst part of a car purchase but not with this dealership. Michael Barnett blew me away. No pressure, honest, intelligent and just all around the best experience. EVEN HE WORKED FOR ME TO GET THE BEST RATE. Thank you brother. All in all the perfect experience.

Albert Frey

I went here to buy are used Chevy pick up My salesman Eric Bostic Was great Did everything he could to help me I give him 5 stars out but the financial department and I think did dealership just didn't wanna sell me the truck I told them in the beginning my truck was all I had to trade in no money down and they still wouldn't help me in The financial department I give Eric Bostic 5 stars Financial department 2 stars

Lauri Dixon

They were awesome Angie is the best she kept me up to date on what was going on with my car and the amount of time it took to get it fixed was awesome had my car back before the long holiday thanks Anigie you rock!!!!!!

JJACKSONHD64 .

I left a very detailed list of issues I have been having with this truck. Service department called me the following morning and told me that there were no issues as I stated and the tech could not duplicate the issues. Had them go ahead and perform an oil change service. Picked my truck up the following day and was told again that these issues did not exist. Got in my truck and had a warning of only 30 psi of air in front left tire. Aired it up myself. Truck has an air compressor mounted in the bed. Drove less than a mile down the road before the transmission started surging again. AC still doesn’t blow out of passenger side vent as it should. I am an industrial equipment mechanic and work on million dollar equipment daily. I know when equipment isn’t functioning properly. I refuse to return for service and refused to be talked to like an idiot.

Jennifer Johnson

Jeremy took care of me today and was honest with times and maintenance! I always have trusted Smiklas! Thanks!

Cynthia Garza

After only 5 weeks of buying my 2019 Chevy Silverado High Country, the electronic parking brake would not disengage. Smicklas is the dealership I chose to help me resolve this issue. I dropped it off on Tuesday morning, and it was finally released back to me today after 4 days. As much as all of us want our vehicle to be priority and handled ASAP, the reality is that it takes time and a process. I’m grateful that Smicklas provided me a courtesy vehicle so that I could still have my own transportation, but nothing beats having your own vehicle back. I will most likely use Smicklas’ Service Department again for my truck’s service needs in the future.

Shawn Price

I just want to thank Jimmy Cannon for making my first car buying experience so smooth and stress free. I came in on Tuesday evening to look at a 2016 Equinox LT and I walked away purchasing it that night because of how professional Jimmy was throughout. I had to finish up my paperwork on Wednesday and finalize the purchase on his day off and he still came in to greet me with a full tank of gasoline as promised. If you’re thinking about purchasing a vehicle, definitely come check out Smicklas Chevrolet and ask for Jimmy!

Verena Hooks

The courteous attention that was shown to me from Kevin. The timely manner in which the repair work was done..

Isaiah Franklin

Nice people and vehicles. I bought a truck from here and would recommend it to others

Bill Hunter

Friendly service. Jeremy did awesome & kept me informed.

Vicky Chadwick

Gabe was very professional and helpful. I had looked online and reviewed the Car Fax so after I test drove the car I was ready to close the deal. It took less than 2 hours.

Kerry Minyard

I always choose Smicklas Chevy for all my repair needs and oil change services...Jeremy is always friendly. He calls me by my first name and shakes my hand when I come in. The service department is always honest about repairs and do not price gouge you. Just an honest and friendly place to get your vehicle serviced. You are appreciated!!!!

dan hutto

Bought several vechical’s from them great service. But the last time I went in to trade two vehicles for a new truck they offered 1/2 what my truck was worth due to an incorrect Carfax report. My truck had been in an accident where it sustained I think approximately 1000.00 in fender repair but the Carfax report stated the truck had rolled over. Smicklas knew this was incorrect because they did the repairs. Was very disappointed

Stacia Smith

From scheduling the service call, to dealing with the Service Advisor, everything was handled very quickly and professionally. Very pleased with the overall experience and would recommend Smicklas service department to anyone.

Preston Solomon

If you are serious about wanting a great car experience come here first!!!! Don't think about credit think about your budget instead. The salesperson were attentive and straight-forward. The business staff were kind as well. We were actually helped and not just handled here. THEY JUST EARNED ANOTHER LOYAL CUSTOMER.

Richard Tocco

Very efficient. Friendly and prompt service.

Michelle Parker

I enjoyed my experience. I was given an approximate time for the services that I came in for. Kevin was very knowledgeable and informative regarding the service progress. I will definitely return.

Jessica Schmidt

Smicklas has been nothing but a joy to do business with. Everyone is so friendly and it took no time to service my Tahoe.

Teddye Sells

Impressed. Matt in service department very helpful. Both van drivers personable and good drivers.

Kendall Henry

I have always previously had a good experience at Smicklaus. I sent my wife there to get her oil change because I trusted them. Then today they came to her with a recommendation to do $500 worth of maintenance that was already done about a few months ago. If I had not been available by phone she might have spent that money. That was a very unprofessional oversight and is unacceptable.

Cassie Owens

My husband and I had a great experience when purchasing our vehicle from Clint Robinson at Smicklas! He was very helpful and a super cool guy!

Christina Holden

Vanessa was wonderful as always and my truck was done in a timely manner. We went over recommended services and things that I could wait on until a later date since I have an upcoming vacation scheduled.

Kimberly Kane

Customer service was exceptional throughout my car buying experience with Smicklas. After shopping around the metro at different dealerships I can say not one of them compared to these guys! Colton, the salesman, was so considerate from the time I got there until the time I left. That honestly made all the difference!

Sandra Jehle

Everyone was very friendly and very helpful. Especially KJ. My purchase went very smoothly, they listened to what I had to say. This is my second purchase from Smicklas and will recommend it to all my friends and family. Thank you.

Zac Holley

Terrible job at service after the sale. bought a truck earlier this year and decided to sell it and for the past 13 weeks I have been trying to get the money back for the service/warranty plan i paid for... Talked to Crystal originally and she sent me the forms i emailed them back and have since emailed and called a million times to no avail. I have asked to speak to managers and it always goes to voicemail where nobody will call back. needless to say this will be the last time I do business here.

Randall Blackburn

Kaden was very helpful and listened to what we were looking for. I would encourage you to look here first and ask for him.

Kelsey Suggs

Everyone was kind and quick to help. One employee actually bought me a water with his own money and brought it to me! Their small kind gestures made me feel welcomed

Ronald Mccubbin

I live in Edmond but I appreciate the you all helping me get my tires for me on ZR1! Thanks Ron

Nick Wilkinson

Look no further than right here! I drove an hour and a half to shop here and it was well worth my time. Thanks Smicklas Chevrolet!

Lori Peterson

Danny was very helpful and kind. We enjoyed our experience with him. We love our Acadia.

Jeff Carr

Always easy to deal with. Great service. Last service was with Angela Bynum. Very professional and friendly.

Janice Stupka

Love being able to make an advance appointment so they are ready to go on date and time assigned. Employees are very nice, work done in a timely matter. Very pleased.

Garron Newville

They are friendly. They sometimes take quite a bit longer than they tell you, but it seems kind of busy everytime I go so it doesn't really bother me and they seem to get it done right. The prices can be sort of high but the quality if work performed is worth it so you don't have to worry about your car giving out on you vs taking a crapshoot from a cheaper shady looking auto repair shop.

Roberta Gann

My truck was do on time. Every one there was very helpful on getting it done. I have all my service work done there.

Madison Blair

The service rep was very helpful in explaining the problems with my truck, and the mechanic raised my truck and showed me his concern. I appreciated being informed.

Christina Clifton

It was awesome. They rock

Ron Smith

Very courteous and professional. We’ve had issues with our Corvette for 3 weeks and we feel like we finally found someone who knew how to fix the problem. PS we were on vacation and had used a dealership at home to begin with

c noel

Took my truck for routine maintenance. Prices are NOT what I expected for a dealer! Fair, friendly, and reasonable in pricing. Nicole needs a raise.

Joe Guzman

Fast and friendly. I'll definitely comeback for all my service needs.

Jessica Webb

Great customer service! You have made us loyal customers!

Claudia Parker

Great customer service. My daughter just bought a new car. Her salesman David was outstanding

booothatman .

Fast and friendly service. No complaints.

Stacy Rick

Vanessa and Lucy were awesome! Definitely will be coming there from now on!

John Galt

When I came in without an appointment in the midst of an interstate trip with a limp home incident it would have been more useful if they'd just told me they couldn't accommodate me so I could go to another shop. As it was I left after six hours and $300 will only the codes read.

Arthur Woodard

Gene is a nice professional representative. Answered all questions to my complete satisfaction. Car looked great.

Todd Kiner

Took 2015 Chevrolet Cruz in to Chevrolet dealership with electric problems they said the fuse box under the hood needed to be replaced $788.00 later. I pick the car up and stereo and back up camera won’t work !! They where working fine before I brought it in to them Meet with Darrel the shop manager he basically called me a liar and said it need a new body control module I told him it was working before I brought it to him , the electric tech burnt my body control module out and needed another 780.00 to replace it. Very very bad service they didn’t want to take any responsibility for burning the body control module out. I wood not even take them a GEO METRO to work on. Thumbs Down

Mallory Fleming

Very friendly service. Came in for my new vehicles first service and it was free! It was great. There was a little play room for the kids and a waiting area with coffee and vending machines.

Julie Hiemer

Great service. Thank you!

Marla Dahl

Great job and one day service for all that needed to be done.

Don Megehee

Smicklas service department (especially Jed) took fantastic care of my car and went well beyond what I expected regarding getting my car repaired....it was the best service I have ever experienced!

Joseph Schneider

Terrible!!! I went to the store for a power steering recall issue and it was not fixed. Instead I was told I needed to pay $2,230.00 to get the steering fixed. I was told it was not part of the recall. Completely upset. I would not recommend anyone to use their services.

Robert Curry

The salesmen Cameron and Danny were very friendly and helpful as was everyone else that I dealt with. It was a very pleasant car buying experience and I will definitely recommend Smicklas to my family and friends.

Stiff Richard

Just a normal Saturday except unbeknownst to me it's customer appreciation day. I already had an oil change reservation for both my Terrain and Silvy. So want I surprised when my oil change bill was 1/2 off what I expecting to pay. As for the service? Always great! Angie, my service advisor, had me through the system with both vehicles, right on time.

John Trivette

Great service. Quick to get me in and checked on the road hazard warranty for my tire.

Katrina Hannah

Angie took good care of me by keeping me informed on the status of my car from the time I pulled up, until my car was ready. Thanks Angie!

Frank Turscak

Great all over! My service consultant is above the best. Thanks to y'all. Frank Frank Turscak

Terry Judah

Good selection of vehicles and excellent sales service. No pressure to make decisions. I got the vehicle I wanted and got on my way.

Jessica Newton

Great service! Nice people

Will Bryant

Really friendly knowledge staff, the work was fast and on point. Other than they left some grease on my seat the service rendered was excellent!

valarie tarlton

Your service is generally fantastic. My only minor complaint is that the drop driver decided to fart in my car. He so kindly closed the door to keep it fresh for me.

Blake Mullins

I haven’t had good experience with dealers of late, but I was happy with my experience at Smicklas today. Got a synthetic oil change at a good price and they didn’t try to up sell me on anything. Everyone I talked with was very friendly and actually seemed authentic. I’ll go back to Smicklas to see if my first impression holds up.

Amanda Drew

The best dealership in OKC.

Genny Andrews

Service department is full nothing but excuses! Every time they have had my car it has never been fixed right the first time! They keep the car for days on end with no explanations or even a phone call. Customer service rep Vanessa was the rudest person I have ever met and had the nerve to ask why I needed my car baok! Also discovered they are using Chinese parts and not oem parts! Worst place I have ever delt with! I have a picture of the parts won’t allow me to post!

gary plemones

Melissa was a awesome help throughout the whole process. Recommend her and Smicklas Chevy for any car purchase.

David Foxx

Took care of my Corvette's first oil change without a hitch, while I waited in the lobby and got some work done on my laptop. Service tech as friendly, and I even got to visit with some of the folks involved with my purchase just about a year ago. Top notch Chevrolet service.

BrianK

There is room for improvement with the service department. There does not seem to be much sense of urgency. My appointment time was 3:00pm and it was 3:30pm before my car was moved from the service bay. I was told it would be about 45 minutes for an oil change and tire rotation. That would have been a close estimate if there was not a delay to get my car into service and a delay after they finished to gather paperwork. I was surprised by the additional charges for filter and miscellaneous supplies.

Benji Lee

Amazing service department.

Mark G

I went in to get a new key fob programmed. They weren't able to do it but still tried to charge me a full hour of labor for trying. They ended up charging me for half an hour, and of course tried to convince me to buy a new fob from their in-house parts store. I'm sure theirs would have worked perfectly on the first try.

Junghwan Yang

I guess I'm not the only one that had this type of issue.... took my car to get my window regulator put it on my driver side... after I got it back paying for labor and other fees... my side windows doesnt work and my left side window doesnt go up from the driver side.... so I took it back there for the second time... still couldn't fix it right and they still made me pay for the labors and etc. Its the best place to take to, when you have electrical issues! Oh to make things worse I have full proof that it was working before I took it to this place. Apparently Bob Howard Chevrolet service department are all liars and their diagnostics are bunch of bs according to Smicklas lol... this place is AWESOME

Dr Brian Hughes D.C.

Service was absolutely the best from handling the situation, helping my pregnant wife switch over to a loaner that was the exact type of car we own. Great experience, hands down, we will be repeat customers.

rae gage

I am still waiting to get my windshield repaired. It had 3 dings when I bought the car and I was assured that they would be fixed as soon as there was a warm enough day. I had my car there for 3 days and the windshield ding has now begun to run a crack and I need to have it repaired post haste.

Anthony Gossman

There were a few things I would have liked to see different during the service of my blazer. I woild have liked to have had my vehicle taken to the service department sooner than the 30 minutes it took today. And I would have liked for my vehicle to be washed.

Kim Selvey

As always they did a great job, were friendly, helpful and met my expectations!

Jordan Turner

Really nice staff. I didn't feel pressured at anytime. Few months later take in for routine oil change and still no added pressure or sales pitch on anything. Guys were nice and helpful.

Tim Gritzmaker

quick service, polite staff.

Diane Gosey

They kept the car until it made the worrisome noise. Found out what it was and realized that recent work had been done in that area and sent me back to the other place at no charge. I will go back to Smicklas first the next time.

Eric Eakers

Excellent service. Explained and educated me on the vehicle. Very happy.

blair lavalley

I bought a 2009 Honda odyssey on april 1st. The salesman and manager promised me they would replace the power steering pump for our purchase. They kept it 3 days AFTER we secured our loan, saying they were replacing that pump. Once we got to take our van, all was well. So we thought. Fast forward to June 14th. I'm driving my family to our summer vacation, and we get to right outside Amarillo tx. To make a long story short, in Amarillo, our van needs a new alternator. And a new power steering pump (WHAT?!), a new serpentine belt, a new power steering hose, a new battery. $1900. Thankfully they talked us into a warranty for the vehicle, so $200 deductible, plus $450 for the belt and hose not covered. Plus $52 rental car, plus $142 hotel for one night, 5 people. So one night into vacation, we are $800 in the hole. Warranty company couldn't ok the work without looking at it, and its Saturday morning by now. Warranty rep cant come look at it until tuesday, and approved work on wednesday. So, rental so we can continue our already paid for vacation, $650. (Now, $1450 in the hole). We finish our vacation, and we are glad to be getting home, to okc from amarillo. Except we get halfway, to sayre okla. And our van died again. So, $650 to tow it home, $200 given to a family member to come and get us from sayre. Insurance pays $150 for towing, so $500 for tow. So now we are $2150 in the hole. We get it looked at, at home. Its spark plugs. That's $100. $2250. As I'm writing this review (july 1) my van is in the shop. The "rack" (of rack and pinion steering), needs replaced. Also, the passenger wheel hub on the front. Thankfully the warranty covers it. For another $200 deductible. So. After all the trouble, hopefully our van will be fixed. $2450 later. I'll keep you all updated. So, lesson learned, DO NOT DO NOT BUY A USED CAR FROM THIS DEALER UNLESS YOU HAVE A TON OF MONEY TO DROP ON WARRANTY DEDUCTIBLES. Getting with dealership, they simply say that this is the gamble you take buying a used car.

Bobby McCurry

I had some work done on my 2016 Chevrolet 2500HD which was out of warranty. I had an extended warranty but I was told by the service department that it didn't cover this work. I was walking down the hall and ran into Crystal Porter who handles extended warranty policies for Smicklas, and I explained what had happened that the policy didn't cover the replacement of leaf springs. She said that she would check on this issue for me. The next day she called me and said that she had talked to the company and they would check into this issue. The next Monday Crystal called and said that I would be getting a full refund of what I paid. Thanks again Crystal for your great service, and I look forward to doing business with you later down the road.

Austin McRee

Kevin, Nicole, and the Service Manager are fantastic folks who have taken every concern seriously. I couldn't be happier.

melanie albright

They are absolutely amazing here. Great service and dont pressure you into anything or ding ur credit a million times. Great place to buy a car.

V Van Zant

Very helpful with all my questions. Told me if I needed anything else to just let them know

Appreciate Online

Great, professional, quick service.... drove in the bay without an appointment the service professionals quickly asked how they could help, analyzed my check engine light issue and sent to the shop for an update. They were exceptionally busy, yet the service advisor quickly addressed my needs! Thank you.

David Black

Picked out a nice new Colorado. Traded in my truck, worked out the deal and financing, and drove it home. My sales person was excellent. Every one was friendly. I am pleased with result.

Raul Rodriguez

Went to Smicklas Chevy for an oil change on my Malibu and the service department was amazing. Was in and out and they informed me on all the maintenance that was recommended for my current mileage! Would definitely recommend and I’ll come back for sure!

Charles Arnold

Always a good experience at Smicklas. My family has now purchased 3 vehicles from them with little trouble.

Jimmy Green

Service was fast, my director was super friendly, nice, helpful. And the guys doing the work went above and beyond. I’ll be back.

Linley Kilgore

Clint was great during the sales process. Sales and finance were amazing. Just looking and wound up buying a bigger vehicle. This is our 2nd vehicle purchase from Smicklas. Will buy again!

iowa wilson

Very nice and pleasant no hassle

AlwaysAshxo09 .

Jeremy in the service department is absolutely fantastic! We’ve gotten 2 cars serviced here and we will continue to come back because of how friendly Jeremy is. We’ve had issues with other dealerships and thanks to Jeremy, we will be coming back for future maintenance and purchasing a car when that time comes!

Richard Chabiel

Wanted to say this is the best dealership i ever worked with buying a new car. Thanks to clinton and kara they made the deal right and extremly fast no bs i reccommend smicklas to anyone looking for a new car again thank you on working with me on my new spark!

Shelly Moody

These guys made sure to keep me up to date on a regular basis about my car and were very friendly & courteous throughout the entire process! Thank you!

Jessica Resendiz

We stopped by to look at Chevy Tahoe’s. The car salesman sold me on a Chevy Traverse and I LOVE it!!! The salesman thoroughly explained every detail about the car. We had some negative equity on the car we traded and that deal guy worked so hard to get us a payment that we were comfortable with! He went back to recalculate the numbers like 4 times! We love Smikalas Chevrolet and will make sure to do all of our business there in the future!! We had purchased a car there previously and we were treated with the utmost respect both times!!

Maximillian Stitt

Quick, easy and painless experience. My salesman was able to quickly find me a great deal on a new car!

Kevin Burnett

Good morning, I always have had a great experience at Smicklas Service Department since we moved from Altus Oklahoma 2 years ago. Once the car was serviced I was sent a text about replacing my tires, air filter and interior air filter. We chose to have the filters replaced but the maintenance person rolled there eyes and had attitude that she would have to take the car back and replace the filters. If I had know they needed replaced I would have said so whenI made the reservation for maintenance. I just wanted you dealership to know having a person that has an attitude so the customers can see hurts your company. Other than that all service was very good.

Paula Carethers

Had a great first visit to the service department! Service didn’t take long and my service advisor was very kind!

Don Haycraft

When my wife and I went to look at the selection of Traverses at the dealership, we had decided that we were not going to buy a car that night. We had purchased vehicles many years ago from the dealership, and were not happy with the experience. Colton came out and immediately established a positive report with us. He was extremely helpful and asked if he could have our business. We asked for pricing and the amount quoted was competitive with other offers we had seen. We told Colton that we wanted to think about it overnight and that we would let him know by 10:00 the following morning. When we notified him that we were ready to buy, we wanted only the vehicle at the price quoted with no add ons, financing, extended warranties, etc... Our daughter was in town and we did not have a lot of time to spend at the dealership, at most we had 45 minutes to complete the sale. Because of a regional finance director being in town, the message was not delivered and we were asked about giving the dealership a shot at financing. We told the finance person about our lack of time and that we had discussed that we were not interested in financing or warranties you could tell that she was not happy. She was very curt, but we were able to finish the sale within an hour of arriving at the dealership. That would be the negative of the experience, but not enough that we would not recommend the dealership to family and friends.

Jennifer Visek

After an extremely rough beginning, all of our issues have been resolved. Kara and Daryl took great care of the situation in a timely manner. We'll definitely do business with them in the future, but it will be directly through Kara and/or Daryl because they are the ones that rectified the situation when Carlin and Leonard left us out to dry. My husband had more communication with Kara than I did, so I can't elaborate as much on her customer expertise as I can Daryl. I will say that he is a major asset to this dealership. He was very attentive, and caring. He's a straight shooter, no BS about it. I was comfortable asking him questions and he answered everything I asked thoroughly to which I completely understood every answer he gave me. He believes in great customer care and it really shows. It probably wouldn't hurt having the sales team job shadow the service team or at least Daryl. I can't thank that man enough!

Richard Folsum

Great dealership, great staff. Willing to go that extra mile for you.