We've got the information of real people like you who are purchasing the products of Oklahoma City Volkswagen (Car Concessionaire) in the state of Oklahoma.
At the moment this firm has a score of 4.5 stars out of 5 and the rating has been based on 639 reviews.
As you can read, the average score it has is basically the top, and it's founded on a very large number of reviews, so we can say that the assessment is very faithful. If many people have bothered to rate when they've done well, it works.
As you know, we do not usually stop to place feddbacks when these are good and we usually do it only if we've had a problem or incidence...
This Car Concessionaire belongs to the category of Car dealer.
Oklahoma City Volkswagen is definitely a good recommendation. The salesperson, Chelsea, gave me amazing service. I absolutely recommend you go see her !!!!!
Cole potter was very amazing and super helpful. He would call me with anything that he found wrong with our vehicle and had prices available also. He is very great with communication!!! The service was done at a very fast timing!!!! I was very satisfied with my experience there even as a first time guest! I will be returning!!!!
First time using this VW Service Center since relocating to area. Appointment setting for maintenance was smooth and easy. Upon arrival, I felt like Brian took time to listen to all my concerns and reassured me everything I requested be done would be taken care of. I chose to wait on the vehicle, and the time to complete the maintenance was much less than I expected, which was great. I was sent a thorough video explaining all details of my vehicle inspection, which I have never received before from any service center. Overall experience was excellent. Thank you, Brian.
Brian Smith is always exceptional in the service department at OKCVW - highly recommend for any service on your VW Travis Rudd in parts is always great and friendly and will always make sure you get the right part for your car.
Love this place, low pressure, easy process, awesome salesman. Never bought a Volkswagen before but the equipment package that comes on a standard base model for the low price was a no brainer. We will see how well the car turns out but the place that sold it to us was great.
One of the easiest experiences of my life. Quick, personable, and now my favorite car.
I hate to be negative after so many good comments about this place, we bought a Jetta for my daughter 2017 nice blue car, they made us sign a paper about hail damage, didn't understand why and they told us, there's not damage but we always do this. It was a brand new car but it had hail damage, you couldn't tell by looking at the top standing on front of car but I got on the roof of my house to fix it, when I looked at the car on the driveway I noticed the damage on the car it has been 2 years already the car has a few miles but the roof is damaged, I think they knew about it. Very disappointed.
BRIAN is my go-to for everything. Customer service is a large part of why I’ve stayed with the VW brand. He’s prompt, efficient, pleasant and above all, I trust him. I used to work with him at the VW dealership in Norman and never felt like I got the same level of service after he left. I was thankful to discover he was in OKC when I got my new vehicle.
Travis Rudd from parts is always helpful, always has a friendly attitude and always makes sure you get what you need! All around fantastic guy.
Been taking my car to Brian Smith there ever since the first time I decided to try OKCVW over other dealerships in town. Brian takes care of me, takes care of my car, definitely not just another number there. Fast excellent service and no pressure for add-ons.
Very friendly, helpful and professional service personnel, especially Tony and Tammy
We had a great experience buying our car. They helped us with all our questions and concerns and were super friendly. I would recommend them to any of my friends and family!
Such a great experience at Oklahoma City Volkswagen! From the minute I walked through the door, I felt like family. From sales to financing, they could not have made the process easier! I highly recommend purchasing your next vehicle here!
Good price. F and I fairly painless Like the GTI.
Great place. Good service manager. Brian Smith was my service advisor. Great guy. Helped me get my car in and out quickly. Thank yoy Oklahoma city Volkswagen, and to my parts guy Travis Rudd as well. Professional and friendly.
Brian Smith, I have been using Brian Smith at Volkswagen of Oklahoma City for several years now to service my Passat. Brian is always courteous and he is very knowledgeable. I recommend his services!
I bought a used truck here that had been half doctored to mask transmission trouble. I was told the oil had been changed and was full... while I was holding the dipstick with one drop of nasty oil on it. I was lied to about my credit score, again while holding reports I had just pulled from all three credit bureaus. I told the salesman I was looking to stay between 200 and 300 a month, the first words out of his mouth were "Oh yeah, we can get you that," but when it was time to sign paperwork the payment was $325. I told him to go do what I asked of him if he wanted the sale. Next up was finance. I'd finally gotten the payment to what I expected, then as the finance process wore on, that payment started to creep up again. When I started declining extra stuff, the finance lady looked at me like I was stupid. Call me old fashioned but once we agree on a payment, even verbally, that's what the payment is. Period. Once we agree on a purchase price, that's what the price is. Period. Next day the transmission quit on the way to work. I had checked the OBD codes the night before and found out they had been recently cleared. Most dealers don't even bother to hide the fact they're selling you a lemon, these guys went out of their way to do so. I took the truck back that afternoon and demanded to reverse the sale. Their response was to have the service manager tell me the battery was bad "Oh these Fords get weird if the battery is weak" and send me on my way with yet another empty promise to top off the fluids and change the oil if I'd bring it in at zero dark thirty the next day and authorize a mechanic's lien. I dropped it off three hours later and refused the lien, instead filling up that form with the *exact* source of the problem: a piece of cheap plastic (uh, cost efficient composite material) that Ford had on recall inside the transmission, then this Driver Returned (home) On Foot. The truck sat there two days while I hammered out the recall details with Ford, then I told them take it to Reynolds North. Four days later, still with no truck, I called and demanded the name of their arbitration company. The answer was, "I don't know". I needed it to cover the $900 I was quoted for transmission work. At that point I went ballistic on the finance manager for about five minutes. He made another fake sounding promise to call me back, promised to cover the repair, and we hung up. An hour later, Reynolds North called and said my truck was fixed and there was no charge. That finance manager called and I passed along the news. Now almost two weeks after the sale, that issue is fixed but I am still waiting on a bill of sale and another ignition key, as well as info on the lender so I know who to send the payoff to (I secured my own financing immediately after the purchase). I visited OKC Volkswagen this evening. They were closed but I spoke to another couple who had been sold a car with mechanical issues and sent down the road without so much as a paper tag. She got a ticket on the way home. Bottom line, run fast and run far. You'll find a lot of Volkswagens here but you're better off offering the salvage yard $50 if you want cheap, honest transportation. Maybe they'll meet you at $75.
These people will lie to you and nickle and dime you. My advise is to go to any other dealership. I went there to turn my leased car in and buy a used car. The salesman was terrible, he wasn’t even the same one I had been communicating with over the phone. He kept saying “ your not serious about buying a car” when he came at me with cars I didn’t want to buy. Then they were supposed to include my lease charges into my financed amount for the used car I purchased and they included some weather protection deal instead (so the manager could make money off me). They sprung this on me at the last minute and threatened me if I didn’t include the protection plan they would increase my interest rat??!!!! Then, they never even turned in my lease. So my old car sat on the dealership for a week and the dealership calls me up threatening me that I’m liable for the car. VW corporate had to call them so that they could turn the car in, like they should have done in the first place. These people are only out for themselves and their business model will not be sustained treating people like this. Go anywhere else, this was a nightmare!
Brian and the service team were great. I appreciate their hard work. They really helped me a lot! Thanks!
The most excellent service I have ever received. Brian Smith was wonderful took great care to explain everything to me about my Volkswagen and what needed to be done with my air conditioner and my door lock situation. I did not have an appointment, my air conditioner was out I just showed up and everyone was absolutely wonderful. They gave me a loner car and had my car fixed by 10:30 am the very next day. I was overwhelmed by there kindness and efficiency in handling my situation with my VW Beetle. I will never go anywhere else to have my Beetle serviced. Thank you Oklahoma City Volkswagen especially Brian Smith for making my car servicing experience a wonderful one!!!!!!!!!
Great place to buy a new VW. Very easy and fast process. Lewis was friendly and made it an enjoyable experience.
There are some people who will go out of their way to do the right thing and earn your business and then their are some people who feel as if your there for their appeasement and if you don’t like it go elsewhere. The service manager is amazing Rob. We bought a 2019 VW Atlas day one we had issues and they continued and he did everything he could far beyond what he had to and still does to this day the person in finance we dealt with was a jerk and we complained not worth the headache truthfully but because of the few good people there we stop by to have the vehicle serviced now and again but we may have found a new favorite location.
My 2015 Passat and my 1991 golf will only come to Oklahoma City Volkswagen due to being the best sales and service hands down.
Travis Rudd from parts is why I do my business here. Everyone has always been super professional and courtesy each time I deal with them. I drive 3 hours from my home town to do business here. Best dealership in Oklahoma hands down.
Extremely friendly and willing to search hard to find you exactly what you want in a price range you can afford. I was in and out in a matter of 2 hrs. Normally takes longer at a dealership. They definitely go above and beyond for their customers. Thank you Nick Branscum for helping me find my perfect car.
Being two hours away I felt that they worked with me well. I had car towed in at night. They sent video of my car explaining issues. Told me the must have done and other issues that weren't affecting the vehicle yet with video, but could get done. We were quoted a price at the beginning but ended up paying less.
Brian Smith and Tammy Chadwick are amazing at their jobs! Fast friendly service, we will be back!
This is hands down the best dealership I have ever gone to since moving to this state. Everyone is friendly and helpful. Nick in sales is absolutely a rockstar. He made the entire process smooth and without a doubt the easiet shopping and buying experience. They have a customer for life.
Chelsea is a great saleswomen! Extremely helpful and made car shopping so much fun!
Nice sales team good place
We did not have a good visit at all. When we arrived the Atlas we were interested was very dirty inside. There was a layer of dust on the 3rd row and grass all over the carpets. The mileage was listed as 24,343 online and was currently at 29,002 upon our arrival. The Salesperson who was helping us was not very professional. When we mentioned a few interior trim pieces that were loose and popped out of place we were told “This is a used vehicle and since that is only cosmetic we won't fix it". They were also very unorganized and grabbed the wrong keys to multiple vehicles multiple times. It was honestly the worst experience we have ever had at any dealership. On a brighter note, we found Allen Samuels VW in Edmond and not only had an amazing experience but found the perfect Atlas and our 2hr trip was not a waste.
Dave-o went out of his way to help us and even came in on his day off because we had to meet a deadline on a vehicle we are using as a work delivery car. He seemed to be really knowledgeable! Highly recommend!
My husband and myself purchased a 2015 Jeep Wrangler in January of 2019. The car buying experience was smooth. We had no complaints in regards to the staff's professionalism. We enjoyed the Jeep which we had purchased, but shortly after it's purchase, we discovered that we were starting a family. We found a more family-friendly vehicle which suited our needs. Afterwords, we filed a refund claim through VW of OKC to have our money returned which we had spent on added insurance and other upgrades for the Jeep. When filing the claim, the staff was very vague about the filing process and what the dollar amount would be for the refund. Afterwords, many phone calls were made that were not answered nor messages returned by the business office After being extremely persistent over the phone, we were finally able to get a dollar amount and confirmation that all of our paperwork had been filed. I understand that these insurance tickets take time to process. However, seven weeks later, I have made multiple phone call attempts to contact the business office with several messages left just to check on the status of our claim. I have received no response from anyone. No one in the business office has answered a single phone call that I have made. I am not able to leave a voicemail because the voicemail box of the office manager is full. Our claim has now became a "research ticket" through the filing company all because no phone calls were answered nor messages returned. Every business needs to make their money and that is perfectly understandable. However, that is no excuse to conduct business poorly by avoidance and being neglectful. If anyone at VW of OKC reads this, feel free to contact me.
I always have great service at this location, thanks to Brian Smith. He is incredibly thorough, friendly, and respectful. I always feel reassured that my vehicle will be properly maintained and I can reach out to him with any questions
Great experience today. Service appointment to get APR tune on my Audi was perfect. Brian in service couldn’t have been better! Definitely recommend!
Great customer service, very informative throughout the repair process. Top notch staff and great facility. Defiantly recommend them for repairs and upgrades.
Wasn’t too long ago that I interviewed for a sales position down in Norman and due to a death in the family... I felt terrible for leaving those wonderful people in Norman hanging... Just being on the dealership and around the atmosphere of the quality of person that Volkswagen seems to seek out in their employees made me fonder of Volkswagen just cause, then I run into Chelsea from Okc and blows everything out of the water... I strongly suggest seeking her out personally if you’d liked to be served in a no hassle, quality manner, with assurance to continued service. I recommend Chelsea in Okc.... Volkswagen has my future business
My wife and I drove to OKCVW from Tulsa after our local dealer made us a ridiculously low offer on our trade. We were greeted immediately and offered a test drive on the car we were there to see. Within minutes after the drive, our salesman returned to us with an offer for our trade NEARLY TWICE what we were offered in Tulsa. We shook hands, and my wife and I became new VW owners just like that. Our sales, finance, and delivery associates were all friendly and personable, and made the process smooth and easy. My wife and I both have extremely busy schedules, so this was exactly what we needed from a dealership... definitely worth the drive.
There was a wonderful lady there named Chelsea. She was the most pleasant worker. Very nice didnt make me fell rushed or like a sale. She really knew her homework. Wasn't pushy very helpful and patient. Best experience ever
I Tagged along with my sister last year when she got her new VW. Nick made it so easy and pain free that when I decided to look into cars I contacted him for myself. Makes you feel like family and really helps you out all around! Dave is a hoot and a lot of help too!
Dave O. Went above and beyond to help me get into a nice reliable car and was able to get the part that was missing on the car when I purchased it. Thank you Oklahoma city Volkswagen and Dave O.
I have been going here for years. This is where I bought my VW Beetle. Brian Smith has always given me excellent service and has always put my needs at the top of his list!
Every experience with Oklahoma City Volkswagen and their staff ( Brian Smith and both Rob’s ) is great, everyone that works there are the nicest people and do their best to accommodate your needs I would recommend them to everyone thanks to all for the OKCVW experience.
Toni Nieto, Brian Smith, Tammy Chadwick, Sheila Thompson, Cole Potter and all the service crew and sales are outstanding employees at Oklahoma City Volkswagen . All of them are very punctual , courteous and will do everything within their power to get the job done .
Drove all the way down from Kansas City to buy the wife a new Atlas! We bought a Beetle from them when we lived there back in 2004. Best transaction ever with a car purchase. We was shocked to see that same salesman is still with them! He has been there for 21 years and makes that dealership such a success!
Dave O was an awesome salesman.
I had visited many dealerships in the metro but have not really been satisfied by the service by sales people. This place was different. I was met by a young lady named Chelsea. She was very kind and polite, and not pushy which is very refreshing. She first asked me what I was looking for in a vehicle first before we started to look. Once I told her all the things i was looking we walked the lot. Non-pushy, and very polite. After about an hour and half of looking, sitting, driving and testing. We came home with a new vehicle that was very reasonable in price and had what we wanted Thank you Ms Chelsea!
Have a VW, love vw's, this is the place to get them repaired!
Been having all my service done at Oklahoma City Volkswagen since I’ve been a Volkswagen owner. Brian Smith has always gone the extra mile to be helpful. He is one of the reasons my next car will most likely be a Volkswagen.
Had a wonderful experience at Oklahoma City Volkswagen! They were super nice, fast, and treated my family as their family!
Outstanding dealer. Would recommend them to anyone considering a VW. Bought a Passat today and loving it! Nick was our salesman. More like our friend by the time we left. He handled all aspects of the transaction and made everything flow smoothly.
Took my Atlas in for an oil change and a recall. I was able to set up an appointment that fit my schedule. Overall everything went well and I was able to get the Atlas in and out in about 1 1/2 hours. Only issue I had is that they washed my vehicle which was irritating as I spent the day before detailing it and it was spotless plus I don’t like anyone washing my vehicle as I always hand wash it. Now I Had to take it home and spend time getting the water spots off. When I asked the service advisor about it he said it was standard practice to wash the vehicle. I told him it should only be done after they ask the customer and they give the okay to do it. Even with that issue I will take it back to OKC VW for service but will ensure it is annotated on the ticket not to wash my vehicle.
I am “car buying shy” and could barely make myself even go try to find a car. From start to finish my experience with OKC Volkswagen was not only painless but actually pleasant. Every single person we worked with was forthright and professional. I can honestly strongly recommend OKC Volkswagen.
It was a great buying experience! Everyone was genuinely helpful and easy to deal with. Would definitely buy again from them
I want to thank Chelsea for her help and I think that if u going to get a car that's the one u need to ask for
You have poor customer service. Please provide a phone number the owner can be reached at. I would like to discuss these matters not over the Internet. Thanks.
Brian Smith was my Service person at OKC VW for the repair of my daughters Touareg and he was great!! He kept me in the loop every step of the process and tried to save us time and money! His attitude is so customer centered...it was refreshing-
They go above and beyond to help you! Travis R in the parts department was so kind and so helpful. I had to call multiple times and he was friendly, kind, and never once sounded irritated or short. Can not thank them enough.
Love OKC VW! Staff is excellent! Just purchased our fourth car there and will be back! Thank you!!
Brian Smith is a awesome service advisor I never have any worries when I leav6my vehicle in his hands .
This is a great place to go for a used or new car. The staff is super friendly and accommodating. The whole experience was a great one.
Thank you so much Oklahoma city Volkswagen. Also thanks Travis Rudd for the great customer service.
They provide great service and show they truly care about there customers!
We brought our VW CC in last week and the job was supposed to be completed by end of day for us to pick up. Since we didn’t hear from them by 4 we decided to call them to get an update. They finally answered and said they couldn’t get it done until the following day and would get us a discount to make up for not having it done when they said it would. We came home with a couple of fair tickets and no discount on the service. When you tell someone you’re going to give them a discount on a $1400 job, the discount should be applied to the price of the service, not given tickets to something where we will spend more money ultimately not being even close to a discount.
Great car buying experience! Would definitely recommend. I shopped around to multiple VW dealerships and this one came out on top. Drove from Tulsa, and it was worth it. Everyone we dealt with from Mario, Ruben, Dave, and the finance guy(can’t remember his name) were so nice and efficient!
Very fun and lively place to buy a car. The finance staff is outstanding. They make buying a car so easy.
Excellent service department. Brian is simply the best there is as far as service advisors go.
Words can’t describe how unprofessional the sales and financial people are at OKC Volkswagen. It was probably a good 15 minutes before I could even find someone to speak with. And then the two guys I finally met with were rude and didn’t seem to know much. Hands down the worst dealership I’ve ever been to...ever. You’d think Volkswagen sales people would try a little harder to sell a brand that is trying to rebuild its reputation after lying to consumers.
Great service and plenty of help from Brian Smith!
I have to say Chelsea Owen's has superb customer service! A++++
I rarely write reviews. This place seems to have a bad wrap in the service depot. Every-time I come in I am greeted with a smile and someone ready to take care of me. Brian, Tammy, and Tony always seem to work great together and simply get the customer comes first. Brian has always texted me after to make sure he went above and beyond. Let’s just agree we can’t make everyone happy in this world. But they do what they can for me and my family. Thanks crew!!
Brian Smith the service advisor at Oklahoma City VE is cooler then a polar bear in a bowl of ice!!! Great service and attention to detail!!
if y’all are looking for a car this is the place to go!! they will find a way to make it for you and work with you every one is friendly there, give a huge shout out to nick b who helped me really good sales men wouldn’t let you down! recommend this place 5/5!!
Chelsea Owens helped us out today and she was great! Thanks Chelsea!
Great experience from start to finish. I’m excited to drive my new Jetta.
No problems Hector was very professional and take charge when problem was discovered with the vehicle I wound up purchasing. Highly recommended. Go see Hector. Good man. Good dealership.
They treated me well. They were upfront and willing to work with me. Glad to part of the VW family now.
Chelsea is a great salesperson! Go see her at OKC Volkswagen!
Chelsea is such a great sales person and her personality is great.!
Hector, Dave, and Mario were all great! They ensured that I was taken care of, that I knew everything about my new car, and that I was satisfied with my purchase. Dave did an amazing job following up and thanking me for my business. Buying cars is not one of my favorite things to do in life, but they made it a great experience. If you’re considering making a Volkswagen purchase, go to these three, because they work great as a team in making sure you are happy.
Oklahoma City Volkswagen has the best parts department hands down. Travis Rudd always gets me the right parts at the best prices anything I jeed
Friendly, informative staff. Great service!
Dave O did a great job taking care of us! Love our Tiguans!
I went in for an oil change and it was quick, easy, and painless! They answered all of my questions and Brian Smith was super helpful!
We have purchased 2 vehicles. One from Oklahoma City Volkswagen and another from Thompson Mitsubishi. They always find me the best price on what I want. Travis Rudd is always so helpful and goes above and beyond when helping me with any questions I may have.
10/10 experience! Nick Branscum got me into the same car only newer and my payment didn’t even go up! Will definitely be back!
Everybody was pleasant and easy to work with, especially finance. I would highly recommend OKC VW for the best car buying experience!
The staff was very personable and offered great customer service. Dave walked me through the entire process and was very knowledgeable and helpful with anything I needed. Thanks Volkswagen!
I have made purchases from the parts department from OKCVW. Travis, in parts, has always been great to work with and took the time to help out. Service is top notch and I would not hesitate taking my car to OKCVW.
My tire pressure light came on while driving to Oklahoma City. I decided to stop by the Oklahoma City Volkswagen based on their great online reviews to see if they can help me out since the tires are filled with nitrogen. I was in and out in less than 10 minutes. They took my car in checked all four tires and made sure I was safe to continue driving. Everyone was very nice especially Tony who took the time and answered all my questions and helped me with my GPS. Awesome customer service!
Love the service at OKCVW! Brian and Gene go over the top to make sure our car is taken car of!!
I go to okc vw for all my needs whether its parts service or to just stop by and say hi. These people end up being like family. Travis Rudd in parts is always there with a smile on his face ready to help his next customer. He knows his stuff and is great at what he does. If yall need service, make sure to see tammy, Brian or Tony and they will make sure your trip is as easy and as fast as possible. Make sure you guys go see my family down at okc vw. You wont wanna go anywhere else.
So happy with people, service and outcome at Oklahoma City Volkswagen. Brian is professional and friendly. I really appreciate him for making my time there quick and smooth!!!
Great folks to do business with. I had alot going on with recalls, blind spot assist, oil change, and all windshield wiper blades needing replaced. Tammy communicated with me very well and all the staff are very friendly and accommodating. I'm so glad I chose this location for all my VW needs.
I own a 2015 VW Golf TDI that kept going into limp mode. I unfortunately had a terrible experience with a local VW dealership that could not seem to fix the issues and get my car running like it should. After about 10 days of trying to have them “fix” the car, and costing me several hundred dollars; I started calling local mechanics I have trusted with other vehicles I own, till I was referred to a VW specialist in Wichita who spoke highly of Oklahoma City VW. I live in Hutchinson, KS., but I made the 3.5 hr. drive in hopes that OKC VW service could resolve my limp mode/loss of power/check engine light issue. Within 15 minutes of having my Golf, Tammy had already called me. They had already found that the problem was related to some warranty fixes that needed to be performed, and a recall issue with my fuel pump. This dealership was very prompt and professional, handled the vehicle repairs with great care, and kept me informed through the entire process. I can’t recommend OKC VW highly enough! They are a credit to VW for sure! I will be using their service for any future warranty issues, and I have already referred 5 VW Golf TDI driving friends to them as well!
Oh my goodness we absolutely love our atlas we purchased, our salesman, joe Threet, was awesome and so knowledgeable, and professional i would highly recommend him!!! we traded a cadi suv for this jewel and have no regrets we love it and appreciate everything joe did for us!!! Thank you OKC VW!!!!!
Brian Smith is my service writer/advisor and will use him everytime for servicing my vehicle. They have the best customer service around at Oklahoma city Volkswagen.
Brian Smith at OKC VW is fantastic! He always makes sure that my car and I are taken care of and is quick to answer any questions or concerns that I have. Highly recommend!!
I visited yesterday to look at a used Mazda6 I had found on CarGuru. Chelsea Owens did a fantastic job of showing me the car. I was amazed that she knew so much about the Mazda even though she worked at a VW dealership. She was very friendly, respectful, polite and helpful. If I had been ready to buy yesterday I certainly would have bought the car from her!
Chelsea was super friendly and a great sales person. Would greatly consider seeing her if ever at OKC Volkswagen :)
The staff at Oklahoma City Volkswagen are top notch. They handle my car with great care and are ready and willing to accommodate me far beyond my expectations. All three service writers work wonderfully together to get my vehicle in and out fast. The work ethic of the techs is astounding! I can’t say enough about the service department. Tammy Chadwick, Brian Smith and Cole Potter not only know their business well they are able to accommodate my needs (as a wheelchair user). Every time I am there they make me feel as if I am the most important person in the world. My satisfaction is their top priority. I recommend Oklahoma City Volkswagen to everyone for oil changes and any and ALL other service repairs!
Chelsea Owens is the best salesperson!!!
Chelsea is the BEST of BEST!!!! Go see her
The deals are easy and service is excellent. I have purchased 3 vehicles over the years here. It will be my first choice for the 4th.
Service department always takes care of me. They truly know what customer service is!
Wonderful experience from start to finish. We found our daughter's dream car online (CPO 2014 Beetle) and completed the entire process before ever stepping foot on the lot. Cayce made sure he gave us the best price he could right off the bat. No back and forth, no switching offices, just simple, honest, and straightforward. We loved the no-haggle price we received. Betti in the Finance Department was wonderful, and she was able to get us a better rate than we received from our bank. The owner even checked in on us multiple times to ensure we were be taken care of, and he seemed personally invested in making sure we were satisfied. We were in and out the door in less than an hour. This is the way car buying should be. We actually had fun! I highly recommend OKC VW to anyone looking for a honest dealer who cares about you and your business. It felt great to do business with a locally owned dealership and not some huge conglomerate who only cares about a number. A big thank you to the entire staff!
For some reason, This is under my mom’s name! It’s me, Mecca! I just wanted to commend your company on having an excellent staff and incredible customer service. Felt like I was among family! Brian and his team make this place special!!!
The team there worked swiftly and effectively to not only get me a better rate than the Credit Union I bank with, but get me and my family out of their office in approximately 2 hours. I appreciated that! I urge anyone looking to purchase a vehicle especially a VW Togo there and work with their team. Lewis was the sales representative that helped me throughout my process.
Dave Beauclaire was excellent. Answered all questions, was very professional and extremely knowledgeable.
Brian Smith at Oklahoma City Volkswagen has always been great to work with. Very straightforward. Been working with him for years keeping my VWs running great.
I had the pleasure of doing business with Oklahoma City Volkswagen yesterday. I cannot praise them enough. We were greeted by the owner (how often does that happen) who was quick to show us around and get us with Hector our salesman. Hector was amazing! Ask for Hector! Im sure all the Sales people are amazing but Hector went the extra mile for me. Because of him I’m now the proud owner of a beautiful Passat! If you’re in the market for a Volkswagen do yourself a favor and shop at Oklahoma City Volkswagen. You will not be disappointed. Great staff! Great product! Super nice owner!
Great service and environment. Brian Smith was my service advisor and took fantastic care of my VW Golf R. Thank you Oklahoma City Volkswagen, I would recommend you to anyone!!
Hector was my car salesman, he was very knowledgeable and personable. Not trying to upsell me but helping me get a great deal on a new top of the line Passat. Dave was a great service expert who helped me get ready in my car. Great experience with these people
Brian smith at oklahoma city Volkswagen is one of the best service providers to deal with when you walk in the door. Hands down always a good experience. Thank you brian for always making sure I get service on all my volkswagens!
Friendly people, vehicles are clean and in good shapes!
Best service department I’ve ever dealt with, hands down. Ask for Brian. 10/10.
Was in an auto accident last week and have yet to receive the estimate from the insurance company. My husband and I were car shopping today because we wanted to “do our homework” while we had the time off today. Visited four dealerships and when the salesmen found out we wouldn’t be buying today (but in the next week) they really didn’t have any enthusiasm for us. David Shields met us as the VW dealership and put our car buying anxiety at ease. We told him we wouldn’t be buying today but we wanted to see what our options were. He told us no worry, and was the first person all day to let us test drive two vehicles in the July heat, no questions asked! He was so nice and inviting. We even found something we like and can not wait to visit next week to seal the deal. IMO, selling someone a car shouldn’t be all about the sale as much as the connection you make with a customer that could have a benefit somewhere down the line even if you didn’t make any money that day. Thank you, David and OKC VW for your kindness, patience, and attention shown to us today!!!
Had to bring in my Atlas for service at Oklahoma City Volkswagen. Brian in Service and the rest the team did a great job and always treat me well when I’m there. This is the only VW service department I’ll use.
Always great service with Brian. I never have to wait and they get me in and out as quickly as possible. He always updates me on the progress and goes over the final report. Will definitely be back!
These guys went above and beyond to help us! We live in Kansas and they worked with us completely! We highly recommend OKC VW!
Brian Smith was awesome...helped and answer any questions I had..Took very good care of me. Definitely would come back because of his hospitality and service..He made sure I was taken care of..
Great sales team and managers.
Love this place, My first car I bought on my own and they even delivered it to me!
Chelsea is so friendly and such a great sales person! I would buy a car from her everytime!
Cole and the whole team were great to work with. The video walk around is great when you can't wait at the dealership. My car was even done early. Definitely will continue bringing my car here.
Great service department that goes above and beyond to take care of their customers.
Chelsea is great! Make sure you go and see her if you are purchasing your next vehicle.
Brian Smith is literally the BEST. Any time I come by or just call with a question he's always really respectful and does everything he can to find a solution to my problem. If you don't service your Volkswagen with Brian at OKC VW then you're simply going to the wrong place.
My boyfriend bought his first car ever tonight and Dave O was the most helpful, genuine and caring salesman. Unlike at most dealerships, he actually cared about our concerned and answered our questions. Natalie who is part of the financing department is also very helpful and sweet. They didn’t pressure us into anything and even washed my car when I wasn’t the one buying a car! Great customer service and can’t wait to work with them again in the future. It’s rare to find a dealership that actually cares about their customers and they 100% do!
Easiest car buying experience. They are straight forward with their pricing and don't try to charge you for things you don't need. Will buy from them again.
Awesome staff and financial support Denise, Kimberly and Charlie were very helpful and sweet. Love my new VW
Chelsea is a great salesperson! Go see her down at OKC Volkswagen!
Very friendly and knowledgeable staff! Made the buying process super easy.
Excellent Service department and excellent staff. Brian Smith in service is always ready to help and genuinely cares about every single one of his customers. Best VW Dealer in Oklahoma!
I’ve had great experiences at the dealership itself. The dealers are friendly and not pushy at all - definitely a relief. But it’s nearly impossible to get in touch with them on the phone. I’ve called at least a dozen times (all during business hours) and not gotten in touch with them once. Extremely frustrating, especially since I live a considerable distance from the dealership and can’t make an easy trip to get information on vehicles.
It is very frustrating that it takes them over 10 days just to run a diagnostic test on the vehicle. It seems that they ABSOLUTELY DO NOT CARE and that is just appalling.After 10 days they said that the vehicle is ready to be picked up and once we get there they make us wait for Almost an hour just to return the vehicle. Terrible customer service and absolutely careless employees. Only good at taking your money and waisting your time.
Very nice operation, low pressure and nice cars. Ask for David Oktay. He is really nice, and helpful!
Brian Smith was incredible and definitely a man of his word and I would highly recommend him to everyone! He looked out for my family and always works hard to do things the right way! Great great job!!!
Stopped in to ogle a beautiful truck recently. I was pleased not being "attacked" by salespeople. When I went in, I was greeted by Austin. He was very nice and knowledgeable. Offered us coffee/pop. Told him my intentions on purchasing a used vehicle. He got me started on some paperwork, sent me to Doug in Finance. Doug was GREAT. No nonsense, no pressure. Within a couple of hours I was driving home in the nicest vehicle I've ever owned. Great folks to work with.
My husband doesn’t care for the “Car buying” experience. But OKCVW sent me, yes I said “me” because he wouldn’t go, home with a 2019 Atlas so he could fully experience without any hassle! The very next day I went up to OKCVW and spoke with Joseph, I told him exactly what we needed and with grace and ease he made it happen. We got what we wanted and he did it so quickly. I have never spent less than 5-6 hours in a dealership during any vehicle purchase. But with Joseph and the OKC VW team I was out of there with my new car and a happy husband in less than 3 hours, now granted they had multiple perfect cars so I took my time choosing which one was “The One”! Thank you from the Stanford’s to OKC VW and Joseph for all your help! We are extremely grateful!
Salesmen / women are helpful but not pushy. They are patient and kind. I'm in the market for a vehicle, but haven't decided what I want and I appreciate the assistance.
Great buying experience. I worked with Dave O., he was very professional, knowledgeable and low pressure. They offered a more than fair offer on my trade and made the whole experience pretty painless. 5 days after buying the certified VW, my battery died and I had to have AAA replace it. OKC VW reimbursed me 100% for the expense, all they asked for was an invoice. I would definitely recommend this dealership to a friend.
Chelsea is the best salesperson here!!!
Brian Smith is my dude. He always takes care of me and gets me the time slot I need and a loaner car every time. Brian is what I consider family at this place. You feel like family when he takes care of you and how he handles the service through completion. Highly recommend my dude!!! Travis Rudd in the parts department always helps me out with finding the pet numbers and prices I need. I always enjoy stopping in to the dealership just to chat from time to time. Oklahoma City Volkswagen is the best around.
My husband and I were upside down on our ‘13 Dodge Durango, but with the help of some family, we were put in contact with OKC Volkswagen. Nick Branscum was our salesman, he was very responsive and a huge help to us during this process. Living 4 hours from their dealership; In less than 24 hours and all via phone, Nick has us approved and we made the trip to pick up our car. Nick and OKC VW itself was a wonderful dealership to work with; would definitely recommend! Thanks for all your help Kameron and Nick!
Great service from Travis ruddI Funny cool guy i like to go there to shop for OEM Every time I go up there he always Help me out always got the right Part he does his work professionally good job Travis rudd
We are very pleased with customer service and efficient handling of our purchase and trade in. From Maggie online to Nick in sales and Mario and other managers, we were treated with respect. Natalie was so helpful in financing! Thank you all for a wonderful day with you!!! Sandie and Pat Ryan
Seems like a cool VW dealership. I just wish they listed there prices when you schedule a service appointment.
Chelsea is an awesome sales woman!
We purchased an Atlas from OKC VW yesterday. Definitely was one of the best car purchasing experiences we’ve had. We were able to complete the details of the purchase via phone and text messaging. All we had to do when we arrived at the dealership was sign the paperwork. Nick, our sales person, was very personable and accommodating.
Cable is the best! Brian Smith always helps my family and I with any maintenance or questions we have!
Chelsea is a fantastic salesperson!! Such a great attitude! You should go see her @ OKC Volkswagen!!!
Great VW service! Tammy is always friendly & helpful. Thanks for VIP car wash too!
I received an email after I left detailing additional services for my vehicle after I left that I was not made of aware of. Brian was helpful, professional, and polite.
Chelsea gave great.
I did major research looking for the car that I wanted. I found the exact one at this dealership online. So, I of course went straight to the reviews to get a feel of others experiences. This dealership had really good reviews, and I decided to give them a chance. As a lady shopping alone, I was prepared to be hustled, manipulated, hit on, and jacked around with prices. Ladies, you know what I mean if you have been to other dealerships by yourself-it’s usually a pretty degrading experience. This was not my experience here! I was treated with respect. I wasn’t rushed, pushed , or smooth talked into making any decisions. Our salesman was Scott Diaz, he was very professional and laid back. I purchased my car within 3 hrs, everything went smoothly, and I was very satisfied with the price and the car. I would definitely recommend them.
Had a very good experience purchasing a car from Donovan. He listened to my concerns from previous car buying experiences and made sure I wouldn’t go through the same thing again. He wasn’t pushy and was honest through the entire process. I came to OKC VW after not being taken seriously at Fowler VW, glad I did!
Get anything they tell you in writing and signed. Make sure it is also spelled out in the final contract. I purchased a used Jetta in Feb. The sales and financing process was the poorest I have ever experienced. The finance department tried to charge me more for the car than was agreed upon. I purchased the extended warranty. They were not able to provide any kind of documentation of my warranty. Two months later my check engine light came on. Come to find out, the extended warranty, I thought I purchased only covered tires, interior and windows which I have no need of. I blame myself. I had a bad feeling about the transaction in the first 15 minutes, and didn't walk out.