Reviews of Hertz Car Sales Oklahoma City (Car Concessionaire)

Anice Hunter

I would highly recommend this car sales company to anyone who is looking for a new car! Not only did I get a good deal on a beautiful new car, the customer service is superb. The staff is not pushy at all, and is looking out for what is best for your individual situation throughout the entire process. From the first time test driving my car to the signing of the papers the whole process was made easy. Thank you Hertz for a wonderful experience!!

Eric Schmidt

Mike Mock and DeWayne Williams worked hard for me and got me the exact car I wanted at a great price/payment. They were friendly, fun, and very professional. The two of them combined with the clean, pleasant atmosphere made my experience with them probably the best car buying experience I’ve ever had.

madeo harding

Fantastic experience! I was a first time buyer and Mike Mock (M&M) was very helpful , friendly, very knowledgeable, did not pressure, did not haggle the price, or did he try and convince me to buy another car. He keeps things one thousand (very honest). I will recommend all friends and family to come here! Thanks Mike!

Joshua Rydberg

The salesman Brian was awesome! There was no pressure and he was extremely knowledgable. After car shopping for over a month I was relieved to finally find a dealership where I didn't feel like I was being hustled. Finance manager Robert was great as well. I got a great rate, great deal and I would recommend this place to anyone who's sick of the BS at the other places.

Timothy Rice

On July 19, 2016 Mr. Niang at Hertz Car sales on14228 North Broadway Edmond Ok 73013 willfully and wrongfully committed and FRCA violation by pulling our credit report without our consent after we specifically ask him not to do so because we brought our own loan. On July 19, 2016 my family drove from Tulsa to OKC to purchase a vehicle with my 2 toddler daughters and wife. We knew this particular auto was the one we wanted and we intended to drive home in it. We came equipped with our own auto loan through our bank "Chase". We got to the car lot and a sales rep named Mike Kirkham assisted us. When wefirst spoke we told him we knew we wanted the vehicle we just needed to test drive it. We did and when we got back to the facility we talked price for a few minutes and then we decided to close on the purchase. The "Financial Manager" Madior Niang told us he would draw up the paper work. He informed us 90% of the time he can get a better interest rate on a loan then the banks offered the customer because they wanted big businesses giving them new clients. We declined his offer and explained we were happy with the terms of our loan and that we were also shopping for a home and did not want to lower our credit score with additional inquiries. He then told us he would see what interest rate he could get us and if we were interested he would then pull our credit and secure the loan. Again we said no thank you we are not interested and my wife explained that she was beginning to get uncomfortable. Mr. Niang then said he could use our bank loan and asked us to divulge the details of our loan so he could enter it into his system. We did and were pleased to move forward. He then explained to me that our bank would not be able to process the loan by the end of the day and that we needed to purchase full coverage insurance and go with the same loan through his system if we wanted to leave in the car. He told us full coverage insurance was a stipulation on our loan and that we needed to provide a down payment. We knew this was false information because we discussed this loan at length with our bank. My wife and I decided it was time to end the transaction because we felt things were going wrong and Mr. Niang was making us very uncomfortable. He told us we needed to sign some paperwork and he would give us a bill of sale to take to our bank. We were bewildered and said we are not signing anything and I recognized that the form was a consent to pull credit. We repeated we do not want our credit pulled to which he replied he already did credit and there must have been some sort of miscommunication. We explained that there was no miscommunication and what he did was wrong and that he lied. He got offended and started pointed in my wife’s face and was trying to back pedal and told us he was trying to help us and that he would hold the vehicle for us so we could go to our bank and pick up the cashier’s check to bring to him the following day. This was our intention the entire time. We planned on going our OKC branch and already spoke to a Chase representative on our test drive to ensure all of the paperwork was in order. Mr. Niang not only lost commission for his sales associate Mike Kirkham, he lost a 10,000 sale for Hertz auto sales. Our business was a sure thing and he lost Hertz customers and willfully and wrongfully committed FRCA violations. Our credit is damaged from this. If Madior Niang was” just trying to help” he would have held the car for us if our bank could not process the loan in time so we could return with the cashiers check the following day. The car had already been sitting on the lot for 33 days. Thank you for your time. Timothy Jack Rice

Rawly Bransom

Always helpful

amotherslovinghands

Great prices

Jeffrey Wright

Shady place. Cars have been on the lot for a long time. You can tell by rusty rims and rotors. Saleman Mike was very nice though. I would buy from him at a better dealership.

Nicole Sukenis

Brian Munroe helped me purchase a 2015 VW Tiguan and I am very happy with the service and my purchase! I was in and out in one hour. No hassle, easy process.

Austen Foreman

I have bought my last two cars from Hertz. I love how they are not like other car dealerships they don't try to force you in to buying a car. If you don't like it they understand! I will definitely go back to them when Im in need of my next car!

Kyle Kaufman

Going through Hertz was the easiest experience I've had when buying a car. The price, deal, and overall customer service makes Hertz the place to go. We shopped around on Monday and drove away with a 2015 Nissan Tuesday afternoon. What me and my wife expected to take weeks of searching, took one day. Mike Mock helped me and my wife right away and pointed us in the right direction. If you're looking for a salesman who knows his product and will help pick a deal for you, ask for Mike Mock. ***side note: DO NOT TRUST THE FINANCIAL OFFICER. We went back to Hertz for a second vehicle and this guy had a hissy fit, because we already had approval to finance through our bank. He then berated my wife about financing through them was better (*snort*), he sent the title to us (LATE) and not to the bank, and he gave us the wrong documents we needed to get the car tagged and titled, costing us extra fees. I originally had 5 stars, but because of the finance guy, changed it to two stars. The sales rep Mike Mock is still amazing and worthy of SIX stars. However, the financial guy was not professional. .

edmund cochrane

My experience with Hertz rental was a very good one staff was polite and respectful, I did not stay more than five minutes at the rental place. I will recommend Hertz to all of my friends.

David Cole

Stellar service! Not kidding, it was the best. Mike Mock rocks the free world. No pressure, very helpful, knowledgeable, respectful and friendly. I would recommend Mike and Hertz Sales to anyone looking for a well cared for used vehicle at a reasonable price.

Chris Claridge

Bought 2 cars from here and will be back when in need of another. Great deals. Staff is a little different due to the type of dealer. They’re polite but sickly sweet like other dealers. They’re happy to sell you a car but won’t blow smoke or coddle you into it. Worked with us through an issue with a trade in title and took care of a problem we had with the old finance manager a few years ago. New FM is great and the improved location is easily accessible.

Shawn Hudson

Needed a car in a pinch and Hertz was absolutely amazing. The cars were all priced within and mostly under KBB value. There was no need to haggle. However, given my immediate unexpected need I had to request some help from them on the price/valuation of my own car and they met that need. Probably the best car buying experience I've had. Definitely recommend. Go talk to Brian!

Laura Nicole

Very satisfied with the experience... car arrived earlier than expected! Was in great shape and exactly what I wanted. The sales employees were all very helpful and accommodating, I am happy with my purchase.

Taylor Mayfield

There wasn't any pressure here. We told them exactly what type of car we were looking for (under 50k miles, under $10k, and 4 years old or newer). So the guy whipped out his sheet and said here's all I have with prices and mileage and everything. There were plenty of cars to choose from. So we explored around some, he told us what features all these cars have and we test drove a couple. He was actually interested in getting us in a car that we wanted and not one HE wanted. He was even surprised we wanted to buy one that day. That's how little pressure there was. Highly recommend.

Miranda Thornhill

Brian Monroe helped me so much with my new Honda Civic and returning my rental. Very friendly and knowledgable staff. Highly recommend going through hertz car sales if your looking to buy a car!

Sharon

Mike Mock did a great job helping my daughter buy a car! We will definitely call him again if we're shopping for cars.

Justin Scott

Sold a car out from under me while the check was being sent from the bank.

Elsie Cruz

Hugh is great! I told him what features I was looking for. He made suggestions. No pressure. I told him my concerns about the car I wanted. He told me what they could and couldn't do and they followed through. Everyone else at this location was very friendly and down-to-earth.

Jordan Ward Medicare

Mike Mock helped me find exactly what I needed. I highly recommend skipping all the other dealerships and going to this place if you need a nice used car. Their inventory has been held to high standards and their customer service is unmatched. If you can work with Mike Mock, I recommend asking for him...very easy going and knowledgeable. You not be pressured to switch your financing or make any kind of decision you're not ready to make at this place. I'll definitely go back in the future.

Chasen Shaw

Just flat rude. Not sure what has come of the used car sales business but the man we spoke to not only made us feel unwelcome, he made us feel like we were upsetting him by being there. From start to finish, it was a terrible experience. Even if we had loved a vehicle there, we couldn't bring ourselves to give them our money. After we were told they wouldn't have a car we would like, the man literally turned his back to us with no comment, walked back inside and slammed the door. Unbelievable.

Name 2

Great Customer Service! Very Honest Finance Dept. Defiantly Recommend for anyone looking for a Vehicle Huge Selection and Very Reasonable Prices Best in OKC in my Book!

a g

Outstanding customer service. Quick & painless process. I dont have the best credit so i wasn’t expecting much. But they came thru!! Applied online on monday, 2 days later i showed up to do a test drive & paperwork. In & out in under an hour, if only ordering pizza was that fast. By far the EASIEST car buying experience i have ever had. Salesman Izel was very professional & knowledgeable. We communicated via text message which was easier for me. I highly recommend anyone looking for a new to you car to go here. Huge selection! Great prices! No haggling!

Tripp Bonner

This was the most laughable experience of my life. Timeline: Nov. 27th - My old car finally bit the dust. I need a car, and I need it now, before the holiday travels commence. Nov. 29th - After visiting a few dealerships, I booked a "Rent to Buy" 3 day test drive on the Hertz car sales website. The soonest I could get my car was the next Sunday. No problem; I was stoked for Sunday! 10 out of 10 on the stoked scale! Woohoo!!! Nov. 30th - I am informed via email that should I decide to purchase the vehicle, I would have to drive 3 hours to my nearest "Licensed" Hertz location, or else I "WILL NOT BE ABLE TO PURCHASE THIS VEHICLE. That's right, I was screamed at in all caps via email. I'm feeling slightly discouraged, but I'm still willing to do whatever needs to be done to get this car. I was still at a 9.5 on the stoked meter. Dec. 3: The day has finally arrived! Annnnd I've received no call, even though I was promised I would receive a call, regardless of availability. I'm down to a 8.5 on the stoked scale. Dec. 4: I call my friendly Hertz sales team; they cannot tell me anything. They "guess the rental location lost my car." They tell me they will call me in 2 to 3 days with an update. 7.5 on the stoked scale. Dec. 8: I call my friendly Hertz sales team; still no update. Still did not receive the call I was promised. They assure me "it shouldn't be much longer." They promise to call me with an update next week. 6.5 on the stoked scale. Dec. 15: I call my friendly Hertz sales team; still no update. Still did not receive the call I was promised. I am told the car is supposed to arrive back to the rental location in 2 days, and it may be an additional 2 to 3 days to "prepare" the car for my test drive. Christmas is less than 2 weeks away. I NEED A CAR. 5.5 on the stoked scale Dec. 16: I call my friendly Hertz sales team. I beg and plead with Nicole to just get me any car to test drive. As long as it's comparable to "my" car, I will just test it out, and figure out where "my" car is after the test drive. She informs me that she cannot do that for me. I will have to wait for a call back in the next "2 to 3 days." I begin to wonder if "2 to 3 days" is Hertz's company motto. I'm now at a 0.5 on the stoked scale. Dec. 18: It's Monday, and I'm desperate. I call Enterprise and tell them what car I was looking at buying from Hertz. I get a text from a member of the sales team within an hour, and he says he found my car (!!!!!) and it will be ready for me to test drive that day at 3:00 (!!!!!!!!!!). I leave work early, go test drive it. I purchased the vehicle THAT DAY. ARE YOU LISTENING, HERTZ???? THE. SAME. DAY. I am not an employee of Enterprise. Please, go look at my case notes: Frederick Bonner is the name. I had a 2017 black Camry scheduled in Kansas City, MO. Please go look into what happened to me. I would wish it upon no human being in the world. I know I'm just one customer, and missing out on my business won't hurt you in the long run, but I CANNOT be the only one this has happened to. Not to mention, I left out a few of the letdowns I experienced, because this review was getting too lengthy. I absolutely love my car, and I now have a vehicle to drive for the holidays to see my family.

Zachary Berry

Awesome selection of great cars. If you need to buy a good quality used car, I recommend checking this place out

Ciarra Marie

It was my first time buying a car and they were very helpful. I worked with Mike Mock and the fiance manager Dewayne was great! I love my new car.

Paul Iwanaga

I love their no hassle upfront price. What you see on the website is the price you pay to walk out the door. Ask for Mike Mock, he goes out of his way to make sure you're happy. I'll buy from here again and recommend others to do the same.

Letecia Drake

My husband and I have purchased 3 cars from Hertz over the last 2 yrs. . Mike Mock is an exceptional sales representative. He has been our "go-to" man each time. In every purchase, Mike has been professional, courteous, helpful, and easy mannered. With our most recent purchase, my husband and I spent time at a few new car dealerships and left frustrated and aggravated. When we got to Hertz, we found what we wanted and the buying process was simple and efficient. We left wondering why we hadn't started with Hertz in the first place. The managers, Matthew Ligon and Robert Johnson, were terrific in closing the deals. Thanks OKC Hertz Group. Ya'll are the best!!!!!!

David Morris

They work hard to get you the vehicle you want and at the right price!

Toby Rodgers

Great equipment only way to go

Zachary Plaudis

Great service and even better prices. I was weary when they said "no-haggle pricing" on their website. But there wasn't a need to haggle at all! I got a 2016 Elantra for around $3K less than the average KBB price! All in all, awesome experience!

Josh Lawing

If you are in the market for a used vehicle in Oklahoma, this is the place to go. Great prices/quality and the staff makes the buying process very quick and simple. I went to 4 dealerships prior to going here and had some pretty horrible experiences. Going forward they will be my first stop. Ask for Mike he will treat you right.

Sophia Mccollum

Bought my car. Good people

truman larimer

no haggle as advertised. best prices on best cars. like new

Faith Thompson

Absolutely horrible. Will never buy a car from them again. They tell you want to hear and dodge your phone calls.

Chris Schafer

The best car buying experience I've had. Ours salesperson, Brian Monroe, wasn't pushy at all and even gave us a list of all the cars on their lot with their prices. We picked some out to test drive and the price we paid was exactly what we were told. Couldn't be more happy with the experience.

Martin Lopez

I had a great experience with Brian Munroe at Hertz Auto Sales in OKC. He was very helpful and patient as I worked through some issues after my truck was totaled in an accident. I never felt pressured into any rushed decisions. He was diligent in helping things go as smoothly as possible. I would gladly work with him again and recommend him without reservation.

Ashley Moore

Customer service was world class! The car smelled like smoke a little bit. Other than that it got me where I needed to go and checking in and out is always so easy with Hertz. I never have to wait long. Thanks for making it easy Hertz! Your staff is amazing!

Lisa Sharp

I purchased a 2013 Toyota RAV4 from this Hertz Car Sales location. I contacted Brian Munroe and he made the car buying experience very enjoyable. He was very helpful and put me in just the right vehicle. I also worked with the manager Robert and Sonny in finance. Everyone was very knowledgeable and great to work with. This is a great lot in a great location with a great staff!

Sabrina Kreps

Nice cars high prices

Chris Small

Brian Munroe did a great job helping me with my recent car purchase at Hertz Auto Sales in OKC. He used a friendly, low-key approach, and answered all my questions very thoroughly. He even picked me up at another location to complete the sale so that I did not have to call a cab! Overall, my experience with Hertz Auto Sales was excellent....Chris

kelli woolley

Great location and friendly staff!

kelisha Thomas

Brain Munroe was amazing he and the manager Sonny helped me get in my car two years ago with zero down! I explained my situation and they worked diligently to get me in a nice economical vehicle while I was a student! I will be returning soon to purchase another vehicle

Jim Benham

This was by far the easiest car buying experience I've ever had. At no time did I feel pressured into getting something I didn't want. Staff was very helpful and knowledgeable.

Abby S

This was a fantastic car buying experience. I came in with a good idea of what I wanted, and Mike Mock was helpful in making sure it was actually the right car. He wasn't pushy in any way, just wanted to be upfront about every detail of the car and the process. I felt that I had all the answers and was not being swayed in any direction. He was patient and gave me plenty of time to make my decision without pressure. The honesty and respect is something I have not found at big dealerships. I got a great deal on my car, and could not be happier with my purchase. This is the ideal way to buy a car. Thank you, Mike Mock! FOLKS: do not be hesitant, these are great quality cars and do not require you to worry about hidden damages or fees and decipher ulterior motives. Good & Honest.

Brunette Blondet

Brian was GREAT. I called and let him know I was interested in one car and as soon as I drove up the car was ready to be taken out for a test drive. He was very honest and very helpful in my first car buying experience! I highly recommend him and Hertz!

Luke Brigan

I have always hated the car buying process, but not anymore after my recent experience here. It was fast, easy, and stress / pressure free. Mike was very helpful and kind. I wish all car sales consultants were more like him. I will definitely be looking hertz' way the next time I have needs and would recommend anyone else give their high quality vehicles a look to ease their burden of car shopping.

Alex Pak

Such friendly and helpful staff. Made for a very pleasant first car-buying experience. Highly recommend them!

Hannah Mcreynolds

I recently purchased a 2014 Toyota Corolla from Hertz (I love it). Brian Munroe was extremely patient with my never ending silly questions and never pushed me to buy anything. Brian wasn't like other car salesmen, I truly felt that he was trying to help me find the best car for me rather than make the most money off of me. It was a great experience and now I have my dream car. :)

M Park

I always thought that buying a car was a huge pain in the neck- pushy salesmen and hidden fees. Then, I met Chris B. here at Hertz Car Sales. He's the best salesman I've ever worked with. Hands down. Honest, intelligent and nice! Such a great person! He stayed in late so I could go home with a great vehicle. Robert is also an amazing manager as well. Very helpful! It was a great experience, and I am definitely coming back for my next car! Thank you Chris and Robert! Much appreciated!!

Tanara Nicole

If you are looking for a car, and not wanting to feel like you are being preyed upon by a car salesman, this is the place to go. Everyone, especially Brian Munroe (you should buy your car from him) was so incredibly patient and friendly. He was so helpful, and offered so much insight about purchasing a vehicle (it's really my first car). He was absolutely wonderful, and I would definitely purchase another car from him in a heart beat.

Sandra Adcock

Good place to check out when looking at used cars....》》》I AM CHOSING to update my rating because of the service..because of needs no nonsense great prices

Ann Cook

Best car purchase experience I've ever had - I was in and out in 30 minutes, with exactly what I was looking for!

John Burcham

Brian Munroe was very helpful in the purchasing of our new car. He showed great patients as I contacted him multiple times with the dumbest of questions. And we visited the lot 3-4 times and each time there was absolutely no pressure to buy.

Chris Hamilton

This was honestly the best car buying experience I've ever had. The salesman was amazing as well as the finance person. It was very relaxed and we all had some great conversations. There are no good cop, bad cop routines, or I'm gonna get the sales manager nonsense. It was fantastic and we'll be back for our next car, probably for my daughter in a year or two.

Jamie LoVecchio Hays

This was by far the easiest, most straightforward experience buying a car I have had. Brian Munroe was amazing. Polite, friendly, and direct. What you see is what you get. I will be buying all my cars from him!!! Highly recommend!

Nazmul Rony

I bought my latest car from them. Their cars are checked well and the price is fixed. But they don't have a lot of collections in their lot.If you have option, its better to get financing from your bank, not from them.

Kat Carra

Great place to get a barely used car. The people who work there do not push you into buying and they let you look around instead of like normal dealerships.

Aaron Jaime

I was looking into buying a car from you guys but rented a car from you guys and customer service was horrible soooo many hidden fees I can just imagine if I buy a car from y’all

Tanisha Mitchell

Words CAN NOT express how AWESOME Brian Munroe is. I loved my car shopping experience with him. I was in a terrible bind and needed a car that day. I was a nervous wreck and a little hesitant on the whole idea of "car shopping" but he and his team helped calm me down. They assured me that I would get a car that I loved and made my car buying experience the best experience. Thank you guys for showing me love

Spencer Ryser

Great experience overall. They were very knowledgeable, straightforward and accommodating.

lisa STANFIELD

quick check-in and great price nice car. Great people that works there. hertz is the best

Patricia Peterson

First off...let me start by saying I am one HAPPY customer. The process for buying my vehicle was smooth and painless. My sales man, Mike Mock was the best. He was to the point, interesting and humorous. I filled out the application online and by the time I got to the lot, I was ready to sign paperwork. There was no hassling, bargaining, just straight to the point. My financing process was quick and easy thanks to Robert Johnson...thank you to the whole Hertz team. I purchased the unit on 9/30/16...test drove it and all was fine. I had a lil hiccup on the way home with the unit and returned to the dealership 10/3/16 and without ANY hesitation, Hertz took care of the problem, no questions asked. I would recommend Hertz to any and everyone...so go see them if you are interested in purchasing a car from a haggle free, friendly environment!!!