Reviews of Fowler Dodge (Car Concessionaire)

Michelle Ward

The people in the service department are kind & respectful. The supervisor went above & beyond to make me happy. However, as service departments typically do, suggestions were made that my vehicle is in dire need of. I realize as a former dealership employee that the employees goals are to up sell. Unfortunately for them, I am a member of a group of people that are very helpful & knowledgeable with Jeeps. After inquiring about the suggestions made, I learned that 2 of the 3 suggestions made were absolutely unnecessary. The 1 that would be useful is a $10 part & a 5 minute job (air filter). Yet they want me to spend over $300. I do appreciate their kindness, but would appreciate honestly 10x more.

Jim Hanes

Anyone needing a vehicle Contact Brad Frakes at Fowler this young man listened to our needs and took exceptional care of my wife and I, he’s just a straight up polite and helpful guy, Brad quickly put a list together of pickups fitting my description lined them up out front and said let’s drive them all and find you a truck needless to say we bought the first 1he picked out for us. Thanks for the great buying experience Brad Frakes.

Patrick Soto

Amazing experience at Fowler! Unlike other dealerships, they didn’t play games or waste time and were very helpful showing me the difference in models to get me to the exact vehicle I wanted.

Elizabeth Peralta

Went here for a recall repair. Although the repair went longer than expected, the employees handled the situation with great professionalism and kindness. Good customer service is hard to find - so hats off to them.

Donald horn

Went to return parts I ordered in and out fast great service

Kristi Hix

Really nice people. They didn’t pressure us and they worked with us on getting the vehicle we wanted. Thank u

John Fisher

Staff super friendly. Took my exotic in for an oil change and they were open to help me. Awesome job.

Josh Wright

I had an awesome experience buying my new vehicle but Ive bought several vehicles from here and I always have great experiences here

CD B

I needed an emergency fix on my Jeep Cherokee and they took care of it immediately. As you know when your car break down, stress levels rises to the highest. They remained calm and kept me updated on the process. Thank you Fabien and Fowler Jeep Dodge.

Cedric moore

They don't know anything about dodge challengers they were trying to tell me the tires on my car is the reason why my transmission isn't changing gears I'm not a mechanic but even I know that's not right lol

Luke Peterson

Very low stress buying experience. Staff listened to my wants and worked toward a satisfactory deal without pressure. I do not like most dealer experiences. This one was professional and relaxed.

Tiffiany Tucker

I really like this car dealership. I have always been told to be aware of dealerships in the past. But this one has always treated me right, with a smile on their faces and hast in thier footsteps. Thank you guys!

John Edward

You took 120 dollars from me and did not solve my problem. Your people told me I needed wires and rotors and they are doing if you dont know. Change parts. My van runs great and I did not change any parts you reccomend. I will tell everyone I know forever how you took my money and then tried to talk me into $359 additional fee for parts I did not need and tell me you cant solve the pinging noise in my engine. The previously Dodge dealer also said. The wires and rotor was fine 2 days ago. I have solved my problem myself, engine runs good. No longer pinged. In 2 days I spent $360 for 3 Dodge dealers to diagnose my problem. Send me a credit on my card for the money you stole from me and I'll tell you what was the cure .not to mention 4 hours of my time. That's my review.

Tracey Henderson

Very pleased with the service we received when we purchased a truck from this dealer on Saturday. Highly recommend our salesman - Nate Rollins - very knowledgable!

Rick Austin

I was extremely satisfied with the purchase of a new Ram Bighorn truck from this dealership. I was treated with upmost respect. The vehicle was as described, no hidden agenda. Salesperson was professional and courteous at all times. I highly recommend this dealership.

Pamela Brandt

I bought an awesome truck from Fowler in March, everyone was all about getting me the truck I wanted. Sales person, Steve, and sales manager, Mike were awesome. There were 3 things that needed some attention and on 8 April, I had an appt to bring in the truck. The 3 areas that needed attention were: 1. The inside drivers door panel needed to be replaced (scratched). 2. The floor cover plate by the driver seat needed to be replaced (scratched). 3. We discussed at purchase to add the step up for the box (bed) of truck. The service department called to say all parts were here. I arrived @ 8:17am and was still there over 4 hours. Why!. The ordered door panel was damaged, a tear in the leather, the original bad door panel was removed and the panel with the tear was put on the truck. Why! The parts person should have inspected the part, ( door panel) let the service manager know it was bad and I would not have wasted my entire day waiting 4 a bad part to be removed and another bad part to be put on . I wanted to get it all done at one time. The floor cover plate was a simple replacement, and should have taken 5 minutes max according to the service manager. He also said the step should have taken no more than 30 minutes to replace, but I was still there 4 hrs later. Another issue was the cost of the step. I expected to pay $195 and was originally billed $460. The dealership did correct that mistake. The service manager, Tate, did everything he could do to help me. I still am not sure why the parts person did not identify the bad part, why the installer removed a bad part and installed another bad part which looks much worse than the original bad panel. Why! I wasted a day and I still need to go back. This was a terrible first impression dealing with your service department and would make any sane person question whether to return a second time.

Juanita Crawford

From initial contact, to test drive, and ultimate purchase, it was a smooth process. Kaylen our sales rep, Curtis, and Josh in the business office where all a great joy to encounter. They made the process so easy! I love my Challenger!

Christy

I had to take my vehicle in for repair it ended up needing a new motor. The service department did an amazing job. They took care of a rental vehicle. They kept me informed on my vehicle. Most importantly Dustin treated us like people not just a service number. I've had experiences with another dealership in the past and they dont compare to Fowler. It was the best experience I've ever had. DUSTIN thanks for making thing easy.

Janine Miller

The gentleman in the service center were very friendly and extremely professional and helpful. They thoroughly answered all of my questions and even went out of their way to find answers to questions that were not handled by their department!!

Jane Miller

Very friendly staff. Probably the best car buying experience I've had. I do have 2 complaints though. It takes them way too long to process paperwork, even though I went in with a pre-approved loan from my bank. They didn't forward paperwork to bank for over 2 weeks, I didn't get title paperwork for over 3 weeks and my lender on my previous car has still not received payoff after 24 days. This has cost me extra money ($1.65 per day & a late fee.) The other issue I have is they advertise free oil changes for 2 years. They are not free. They add $399 to your purchase price. Very misleading. You can take your car by for a free car wash as often as you like, which is very handy.

Samantha kaolelopono

Our experience with Fowler Dodge was so great and everyone was so nice..and every thing went so smooth and quick.. We just went in for a trade-in and ended up leaving with a brand new 2019 Dodge Durango.. we had no money to put down and we only had a certain amount we could pay a month so our sales man Rivers was so determined to get us into a new car he kept having to get different options for us and it winded up being in our price range..Great experience nicest people ever!!!

Kara Wash

I love them. Always nice. I dealt with Fabian and Scott over the phone. Both were incredibly awesome. I will definitely come back for future services.

Encarnacion Presley

Indeed very helpful integrity and honesty to consumer and the sale person was assign with me his name is Fernando Martinez was so Proficient in every way to the client my question in every way is outstanding Clarity is well done he define in every way I give him

Mrs. Foster

Everyone that my husband and I talked or had dealings with were extremely knowledgeable, compassionate, professional and respectful to us! They worked together (quickly) as a team to get us the absolute best deal they could and have continued to do so!! We Loved the Entire Experience and will Definitely be back for more vehicles in our future!! We appreciate being able to walk in and walk out with everything we wanted (or needed) in less than 2-2 1/2 hours total!! #bestexperienceever! #No1inourbook!! #noregrets!!! #wortheverypenny!!!!

Aaron Cardon

Best price in town (by far actually), got me into a much nicer truck than I thought possible in my budget!

J Brown

Very helpful staff.. Thank you Rivers.

Steven Pool

Man I came in here dreading buying a new truck. Who just loves car shopping? Hayden and the team at Fowler made this quick and painless. I got what I wanted at the price I wanted. They definitely earned my business for the future. They are all down to earth and not your typical car sales team. I highly recommended these guys for an actual pleasant car buying experience.

israel bautista

Fast service and professional care for my vehicle. Making an appointment was easy and I was in and out. The overall quality of the service department at Fowler Dodge is one of the reasons I keep coming back as a customer.

R J

Immediately greeted with a smile-Nice group of people, appreciate everyone’s attitude!! Highly recommend going here to purchase your next vehicle! I would definitely buy from Fowler again.

Aaron Lasater

What can I say about Chauncey that people don’t know? He’s a friendly man, with a great attitude, and most important to me he’s honest. He got me a great deal on a new truck today. I never thought I’d buy a new truck but after seeing the rebates and driving one I was sold. Thank you for the outstanding customer service and I look forward to doing business with Chauncey and Fowler Dodge in the future. He’s the real MVP!

Becky Plum

Great customer service, great staff. I have purchased multiple vehicles from them and will continue to go back. A good deal is a state of mind and when you are comfortable with the people guiding the process it makes it even better. Thanks!

Cori Melton

This is the greatest place I’ve been to to buy a car. They were very detailed in paperwork and very thorough about everything. I highly recommend them 500%. I love, love, love this place!! Ask for Norma. She is amazing!

Angela Mc

We recently purchased a new Jeep from Fowler Dodge. It was the greatest experience we have ever had purchasing a new vehicle. The general manager Mitch and our salesmen Tim Coulson and Tate, and Josh in the finance department were awesome! We didn't have to sit at the dealership for hours like you would at a lot of other dealerships. It was the easiest car buying experience we have eve had. We highly recommend Fowler Dodge! Thank you Mitch, Tim, Tate, and Josh!!

Timothy Davis

Amazing place. Was able to get me taken care of very easily and extremely satisfied. Painless and quick and without any issues. Go to Fowler Dodge for any vehicle needs

Rotten Heart

Great place and staff. They did an amazing job for me letting me beat them down to 25% off of MSRP on a truck I really liked even after the rebates where gone. Ask for Steven Yinger he’s a good old country boy and will do you right. Also, Curtis one of the sales managers is a stand up guy and help me out as well. So do the deal with that duo if you can.... Everyone there was very nice and professional and even helped me with my boys while I was working on the deal. I really can’t say enough about these guys. However they are still salesman at the end of the day so you still got to work them. LOL...

Dalton Myers

Went in for an oil change and the staff was very helpful and polite. During my wait they texted me other findings that needed addressed and I was directed to a website to choose which services I wanted completed. Very quick and easy.

Ray Ellington

The guys at Fowler are great! Very informative and attentive and willing to satisfy what I needed. Only wanted a certified used car and qualified for a brand new car! Thank you Joel, may God bless you and your career!

John Stepanek

Painless, fast and friendly transaction. I would do business with them again!

Tobey Hoofard

Very impressed with the knowledge, helpfulness, and efficiency of the service department especially Dylan who kept me informed throughout.

Paul T

Top-notch service as usual. Won't buy from another dealer.

Kailey Ericsson

We had Tim and Jacob help us and they were amazing! They didn't rush us into anything which we truly loved about them. Jacob showed us all the cars and sat down with us to talk about how much it would be and monthly payments and tried really hard to get the payments we needed. He also made sure we went with a car we LOVE. I'd recommend them to anyone.

Amy Phillips

We drove 4 hrs to buy a truck they said they would pull the keys and put in their pocket so it wouldn’t be sold, we drive down and they had sold it, after they said they wouldn’t, not even a phone call and yes we had an appointment. Very shady

Kaylin Williams

The service department is absolutely terrible. I got my Jeep that was supposed to be fixed and less than 24 hours later the check engine light was back on. When I called the dealership I was transferred to 3 different people and the last person was apparently the “service manager” I left a voicemail and waited 5 hours before I called back again. I asked to speak to an office manager and Joseph is who I spoke to. He truly went above and beyond to make sure that I was taken care of. Living almost 2 hours away he made sure that I had a loner car available for me and made sure my sales person kept me updated throughout the process. I would definitely come back to this dealership to buy another vehicle if the service department and salesman I bought from improved. I give them 3 stars because of how welcomed Joseph and the rest of the guys here made me feel.

Kelssie Christopher

Had an incredible experience here!! JR is the best salesman! I'm so glad he came out in the rain to greet us! We had an amazing experience from the sales to the financing the customer service was superior!

vickie allen

They were very nice got in and out in good time

Karena Nichols

Hands down one of the best service I have ever received at a dealership! Fabian is amazing! He is professional and prompt!

Todd Mann

Scott was very knowledgeable and helpful. Very good representative for your service department.

Kendrick Sullivan

Great experience from the start. After investigating the coupon I had, we determined it would be better to go with the regular synthetic 3 in 2 plan. Got right in and it took much less time than I thought. Nice job!

TL Bailey

Great overall experience with Donnie my salesman as well as the entire team at Fowler!! By far one of the easiest car purchases I’ve experienced!!

Chuck Strong

This was my first stop in to Fowler Dodge to get my 2016 Dodge Durango Citadel in for service at this location. I had been taking the Citadel to a Dodge dealership in Norman, Oklahoma. I drove in, and was greeted at my drivers door, and from there the service was nothing but superb.We had been having a oil leak under the Citadel in the driveway for some time, and after being curious I decided to take a picture and show it to the service department at the other dealership which was servicing my Citadel. We were told to make an appointment to have it looked over, and it could be this and that, sure no problem I said. I then called my neighbor who is the parts Manager at Fowler, and he said to bring in, and have us look at it. Well long story short, As I was speaking to my neighbor immediately the service guy said, we found your leak. The problem was, your drain plug was leaking, because you didn't have a sealing washer on your drain plug. Instead there some gasket maker material put there by whoever has been changing your oil. Right away, my neighbor added a drain plug to my order, and the service guy told me about the gasket material (rtv). The Dodge dealer in Norman Oklahoma is the "ONLY" dealership which has changed my oil. It would seem, I almost fell for the oldest trick in the book, non the less, it was my laziness to go to this dealership because they are close to my home, and Fowler is an additional 18 miles more from me. At the moment, I am really torn over the treatment from the Norman Oklahoma Dodge dealership. Being a 100% disabled veteran, LIVING OFF PEANUTS. I will be sure to share my story with other veterans at the VA, and VFW. I have all of my oil change service records/w mileage to show the Norman Dodge dealership has always changed my oil since new.

K

Came in late in the afternoon with the intent of buying a used truck. Juan met us out in the lot even with the weather being cold, and talked to us about our options. He was able to show us a new truck and get us the price we wanted on a 2019! He was very patient with our wants and needs and very polite! I was not expecting to buy a 2019 truck when I drove into the parking lot but he made it possible! I highly recommend Juan to be your guy! I will definitely being buying vehicles from him in the future!

Matthew Beck

My salesman was great. Very personable and willing to accommodate my requests. Took the time to help me clean out my vehicle and show me how to connect my phone. Wasnt crazy about some of the sales tactics but that is similar to other dealerships. In the end I feel I was treated well and fairly. I got the deal I could live with and they were willing to work with me.

Douglas Flandermeyer

I cant think of anything i would change. I have bought a couple of trucks here, and have always been very happy with the deal, and the service. There isnt another place to get a Ram.

Ashley Sosebee

Amazing! They took care of us, won’t use anyone else!

James Otten

This is the single best new car buying experience I have ever had! Fowler had great pricing on the exact Ram 1500 Limited I wanted. There was no one within 200 miles who could match their price! I traveled 320 miles round trip and was a bit skeptical the price agreed to over text would be honored. However, I was greeted by my salesman, Tate as soon as I arrived. He was courteous and very friendly. Once completing some paperwork I was greeted by the sales floor manager. I have never felt so welcome and appreciated by a dealership. The finance department was also very good. I worked with Joshua and he was not high pressure on making any additional sales. He truly just explained what was available and let me decide! From start to finish the process of buying my Ram 1500 Limited could not have been any better! Thank you Fowler for making this the best vehicle purchasing experience I have ever had in my lifetime!!

Nate Draper

Fowler is always there when I need assistance. They put the customer first and that’s important.

Lindsey Ragsdale

Excellent service! Landers in Norman had my Jeep for over a month to replace my transmission and I had nothing but problems with them. They broke my axle and tried to say it was just the suspension needing lube from sitting so long along with a million other problems. Took my car to Fowler and they were very efficient, professional, kind, and got the job done without any problems. I should have gone to Fowler from the beginning!

Jorge Barajas

sent my vehicle in for a recall and they kept it for 4 days. never worked or fixed it, its running even worse. i was charged $150 extra for a diagnostics that i didnt approve them for. the service guy named Scott told us if we had pay no matter what, or we werent going to receive our vehicle back, we told him we need to talk to his supervisor and he replied that no matter what we said it was our word against his and his paper work. people never take your vehicles to get work on at this location, they will charge you for work the wont do plus whatever they want to charge you with out your consent. worst service ever

Matt Chubb

The sales team at this dealership is rude and unprofessional, he literally was behaving like a Piranha attacked me before I could even put my foot on the concrete, then when I said I was here to look for nothing particular, (we where not, we were waiting on a friend who will now not be doing business with this dealership) We where told to come back Sunday if we just wanted too look otherwise he had to hold our hands as we walk around the outdoor lot, I Will Never return to this dealership, and if you value your money, and value the piece of mind off looking around before investing 50k into a Car or Truck, than you can be assured This is non I repeated NOT the dealership for you... BEAWARE

Nate Hales

Even though we did not ultimately buy from Fowler Dodge, Brad was an excellent salesman. He was very helpful and understood the vehicle we were looking at very well. He was helpful in negotiations did his best to inform us of all the elements of the vehicle. I cannot speak to all of the sales staff, but I would highly suggest working with Brad.

Carlos Mata

Great and friendly staff Dusting, Curtis, very helpful and well explained, Jesus Vallecillos is a great guy

preston white

Well it was an electrical problem that I was having. They had taken a few short cuts to start with and did not have it nailed down. After we visited a second time they got a better idea of what they needed to do and took care of it. The final bill was fair.

Shane Branson

I really can not say enough great things about Fowler. Outstanding customer service and product knowledge. I drove over two hours to purchase from Fowler. From the top down, a wonderful total experience. Thank you Jesus (sales) for treating me so well. From finance to management, super impressed. I highly recommend paying Fowler a visit.

William Craig

I bought a 3500 from Steve Dowdy who probably is the most knowledgeable salesman in the business. Coming from a Ford’s wasn’t easy to do, but because he knew so much and could answer every question I had I walked away feeling good about my purchase. The dealership treated me well and was overall a good buying experience.

Aiden Roberts

Dylan was great and got me in and out as quick as i could hope!

Bill Grieser

Dustin Gregory was very helpful and explained all issues that were going to be fixed. He addressed additional requests by me, and provided transport to car rental office. After servicing he went over all repair done and helped with final request by me at pickup time.

Whitney Jones

Fowler was awesome. Seriously. I went to multiple dealerships before I decided to work with them. They were very kind and respectful through the whole process and worked with me to get me exactly what I wanted.

Steve Ward

Every thing went great. They had just sold the truck I went into to look at. I was heading to a competitor's location to purchase a different truck and decided to look at a ram truck first. Patrick took me out back to look at a similar truck to the one that just sold. On the way there I spotted a different truck that I liked the color better. To make a long story short, we switched keys and drove the one I liked better and now it sits in my garage. Sales staff was easy to deal with and I didn't have to play all those stupid games most dealerships put you through. The manager came out and negotiated with me personally, not the normal back and forth sales person.

Zachary Smith

I dealt with chancey Lee and believe me when I say the man works miracles. I got the truck I want with my budget and he made it work! The man will work for ya and put you in something you truly like. He wont let you over pay for anything and he makes sure you're taken care of even after the sale. I will not deal with anyone but the folks at Fowler.

Margie Chance

Fabian was my service advisor for today ‘s service. He explained what was had been taken care of and when I asked about something still being on the todo list. He stopped and went to my car popped the hood and showed me what was needed. I appreciated him not blowing me off. But taking the time to explain. Great job Fabian Munoz!!

John BARNES

I am not a huge fan of dealerships. This was my 5th Chrysler dealership to visit in the last 2 months. One of the 5 was extremely horrible, one was extremely annoying, and the other two just didn’t really impress. Least to say I had low expectations for Fowler and had really taken the approach that I wouldn’t be purchasing soon. It really started out the same as usual, all dealerships are friendly at first, and when they arrived with the first figures I was ready to walk as they were higher than the internet price (as is usual for dealerships) this is where Fowler shocked me! Unlike other dealerships I’ve been to instead of telling me “well you don’t qualify for this or that discount so we can’t give you the internet price”, they agreed to HONOR the internet price. I didn’t think I would buy that day, but after some discussions (non pushy, matter of fact shoot you straight discussions, I walk if it gets pushy!) with a couple of sales managers we came to an agreement, and I am sold on Fowler now. The very helpful sales lady Kaylen and the Sales Managers (and finance guy) made it one of the easiest car buying experiences I’ve had, and this is my 10th car purchase. Never thought I would give a dealership 5 stars. A big thank you to Fowler, love my new Ram!

Tyler Wood

Jon McMillian is an excellent sales rep that I highly recommend to anyone shopping here. Very helpful and friendly... not pushy. Was really pleased with the service received from Josh in finance also. Worked hard to get me the best rate and warranty. Excellent overall experience.

Jason Meek

It took almost a month to get my tire replaced. Took it in and the leak was not repairable and I was given a quote of almost $400 for one tire. I quickly found the tire much cheaper online, and they will price match, but was told the tire I found was a different speed rating than what I needed and that would throw everything. I said ok, and they would have the tire in a day or two because it wasn’t local and they needed it delivered. After a week, of not hearing back from them I called to check the status. It’s a miracle, the tire just happened to show up that morning and they were about to call me back. Unfortunately for them, when I was adding air to my tire that morning I noticed the speed rating I originally thought was correct for the tire was in fact correct, so the tire I waited a week for was now the wrong tire and they needed to order the other one now. This time it took two and a half weeks for a single tire to arrive and not once was I called with an update. The only reason this isn’t a one star is because they price matched the tire and then didn’t charge me for mounting or balancing or anything else, just the tire and taxes. I appreciated the effort on the back end, but this is two straight unfavorable visits to Fowler Dodge. Will probably drive the extra miles in the future to another dodge dealer for work.

Heather Pruitt

It was great! Went in for an oil change and they washed my car and filled up my wiper fluid!

Corey Winters

We had a very great experience. Hayden was our salesman and he was very fast but thorough. We got exactly what we wanted and were in and out in less than 2 hours.

Jay Walton

Friend bought a used jeep and it had several things that needed fixed, agreed to fix, then after bought still fighting with them. I was going to purchase a vehicle here, not now. Beware. Stay away from Fowler.

Elizabeth Shell

The staff was great, and very willing to help us find a vehicle that met not only our needs but also our wants. We had many vehicles to choose from and they were able to get us into a great vehicle with very low miles. I would recommend Fowler dodge to family and friends. When I need another vehicle I will be going back to Fowler dodge.

Beverly Douglas

This was our second vehicle purchase. Mr Chauncey Lee took care of all our needs as usual. Found perfect vehicle match in a 2017 Dodge Journey which drives amazing. Once again excellent service from an excellent company.

Mallory Clark

I was contacted by Fowler Dodge in response to a KBB cash offer. I informed Erin I was not interested in the number which I received which was well below KBB value. She informed me that the number generated was often low and they could definitely offer a higher price for my vehicle. I then was contacted by a 2nd person stating they wanted to add my vehicle to their inventory and really wanted a diesel. So I scheduled an appointment to come in. I get to the dealership and wait for the appraisal and they offer the same amount that the KBB cash offer did. Don't bother wasting your time with them as they just want to bait you to get you in to the dealership.

Jay Garcia

Had a great experience with Hayden!! He was very professional and educated. He got me the best deal that he could for my budget. Thank you!

Scott Dallam

The staff was kind and courteous. While I was having the oil and filter changed they replaced the steering damper which was a recall item I wasn’t aware of. The work was done in a reasonable amount of time and they even washed my Jeep. Great service.

James Gonzales

Jimmy Haught was exceptional! Very professional and would recommend him to anyone who is looking to purchase a vehicle from Fowler.

Phillip Perot

Well run business with honest people who want to sell vehicles. Norma provided great communication, Rivers was upfront, informative and a straight shooter. Thorough process and only very slight pressure, which I appreciate. I would definitely shop with them again.

Andrew LaBorde

Best dealer I've ever felt with. I drove 550 miles to purchase a vehicle from them

Ada Herrerias

A complete & thorough diagnostic evaluation was performed on my 2007 Chrysler PT Cruiser. I received a list of the outstanding issues associated with my car. I was glad I did, since most of the parts that had to replaced had a lifetime warranty & thus I was able to take care of these issues with only labor costs. I took my car to Firestone Auto Care with this list & was able to get my car back in shape. Thanks to the adviser, Scott, for making me feel welcome & for putting my anxiety to rest.

Kenji Blackwell

Tate was very awesome in helping me get my vehicle repaired, kept me informed throughout the entire process and was very professional

Patricia Martin

One of the worst customer service experiences I have ever had. Will never go back. Staff couldn't be bothered to return a call or supply adequate information.

Boosted Shoost

Honestly went it, picked a vehicle tried to work a deal, that didn’t work out, not a big deal. Sales man was nice and worked with us but we did not reach a deal. I said in the beginning I was pre approved with financing and I didn’t need to run credit because if we reached a deal, I would purchase vehicle . He had us start filling out a credit form and I said again we didn’t need a credit check because that was all done, and he assured me they jsut needed it on file and no credit checks were going to be run. Our salesman Chauncey Lee for whatever reason ran a credit check anyways! Even though we never even reached a deal to run credit in the first place!! This was mentioned in the very beginning and then I was reassured no credit was going to be ran when he asked to fill out the sheet! I don’t know how many times it needs to be said! And then we never reach a deal so why run credit anyways except to drop our credit score and throw an inquiry on there for the next 2 years! Definetly not the way to earn business and have no desire to return there. Do not fill out a credit sheet here unless you ARE buying a vehicle because chances are there going to ding your score regardless

Mark Courtial

Easy as 123 No pressure or stress. Will deal with the folks there again. They made sure that l recieved what l wanted.

XxNeverland Xx

Aaron was an outstanding salesmen who was customer service oriented, an expert on all vehicles in stock, answered all my questions intelligently, very friendly, and easy to work with. After I bought the vehicle, he spent over an hour with me explaining my vehicles features and answering all of my questions! Curtis (General Sales Manager) also did a great job working with my on finding the exact vehicle I wanted at a great price point. He was honest, up front, and easy to negotiate with. Mitch (Sales Director) stepped in after the Dallas Dodge Dealer backed out of their deal to deliver my Jeep to Fowler I was supposed to buy. Mitch was able to take a very confusing situation, find another vehicle in Fowler's inventory with the same features (actually had few more features) and was very transparent during the entire process! I was shocked at how open and honest Fowler was during the entire experience. Fowler is the most honest dealer I have done business with in my 24 years of car buying. I will buy any and all future Dodge/Jeep vehicles from Fowler from here on out. It is hard to find a dealer who is honest and works hard to get you the car you want at a price you can actually afford. All the other dealers I have dealt with will say anything to get you in the door, and when you get there, they say "sorry, but..." Very happy with my Jeep Limited and the overall car buying experienced I received at Fowler Dodge...recommend anyone buying a new car get it from Fowler in Midwest City off from I240!!! Thank you all for such a great experience!!!!!!!

jordan delfavero

Fowler Dodge provided me with an amazing and painless car buying experience. Im 22 and recently moved to Oklahoma alone for Graduate school. Ive never bought a car alone before but had been searching for weeks, and this was the first dealership that I felt welcomed, and was treated fairly. I was greeted by every single employee that walked by. Rivers helped me find the right vehicle for me, a used jeep, assisted with bringing it for a test drive, and was very patient answering all my many questions. When purchasing a vehicle, Curtis was very helpful finding a price that was comfortable for both of us. Finally, Marcus helped with all the paperwork and made it as straightforward as possible. I went in at 6 pm and left very happily with a great car at a great price by 7:30. I’m so grateful for this experience and seriously recommend Fowler dodge, I have zero complaints!

Joe Nation

Very accommodating environment. Hayden answered all my questions and was pretty straightforward with me. I really appreciated that and I didn’t leave there feeling like someone had pulled one over on me.

Matt Blomquist

Very friendly & warm staff. They made my first car purchase a simple and it was a great experience. They explained the process the whole way so I wasn't blindly signing documents, and they listened and catered to my needs. I got a really good deal on a car that I had been looking for for a few months

Cameryn Miller

I was recently in a wreck and wanted to trade in my car for a new one. Hayden went above and beyond to find me a new car that I wanted and could afford. He completely exceeded my expectations and I went home with the perfect car! Everyone was so helpful and so kind. They made the process so easy for me and I didn’t have to spend the whole day signing paper work. I highly recommend going to Fowler Dodge for your next new car!

Jennifer Casey

We visited flower yesterday and talked to Patrick, he was awesome, they tried to get us as close to or budget as possible seeing as tho we don’t have very good credit at this time and I was still upside down on my vehicle. We purchased a 2019 Jeep Compass that I am extremely happy with. Great customer service and awesome people to work with.

Tom Barber

Fabian is the best! He took good care of my wife’s Charger!

Jack Chapman

Great car buying experience. Thanks Tate!

Tyson Cobb

Stellar experience! The customer service has been top notch. A month after buying my vehicle. I received free oil changes in the mail with cookies and a Yeti. I took my pickup in for service. I didn't have an appointment but stopped by to see if they could look at it anyways and they didn't even hesitate to take care of me. I would recommend them for sure!

James Moore

I love the fact their service hours on weekdays go to 10 pm. This is extremely convenient for me. I have never heard of a service department staying open this late. The service advisor was very friendly and explained the service I requested in great detail. The service was completed much sooner than I was told it would take which I already felt was reasonable. When I was told by car was ready, the service advisor took the time to go over all the work that was done which included a Dodge recall. He explained that my tire tread was getting below the normal tread depth which I already knew and had planned to replace my tires where I have always gone for several years to replace the original tires with the only tire make I always use. He showed me a special they were running, but the price still did not beat where I always go. At least he notified me of my excessive tire wear. No pressure and very friendly. I plan on taking my wife's Jeep Cherokee over to them to have the oil and filter changed. Oh, he gave me a free tire rotation since it was the first time they had serviced my car. It will be interesting if they offer the same when i take my wife's Jeep over to get her oil and filter changed. I recommend Fowler for service in your Dodge or Jeep. I'm hoping they maintain this level of service when i take my charger to get the 30K service.

Vicki Ray

No haggling, no arguing. Gave us the internet price with a small dealer fee. Easy and uneventful. I used to dread buying a new car but this experience changed that. Happy with the car and the process.

Herschel Thompson

I found a specific older car I wanted to test drive, the Fowler team sent me the VIN, coordinated a meeting in 30 minutes, and even said my sales guy would 'grab the keys and meet me' at that specific time. I drove to OKC to test drive it only to find out that car was not really on the lot. My Sales guy, Steven Yinger, tried his best to find an alternate but couldn't. The 'alternate' car was NOT similar. The Sales Manager, Curt/Curtis, listened politely & explained that their dealership was big and they couldn't keep track of every vehicle on the lot so they schedule test drives for comparable cars. I explained that most grocery stores have a point of sale system they use to track every item and immediately take sold items off the inventory and maybe they could use that. I left my 2 cents with him and dropped the issue. However, today i got a call from Fowler Dodge customer service wanting to know how my experience was. When I asked her if the info would be shared with management or if it was just a courtesy call that wouldn't go beyond her desk she said it was just a courtesy call! I politely shared that I had already shared by grievance with Curt/Curtis and wouldn't waste her time having to rehash it. BUT, I'm leaving the review in hopes that someone in Management will eventually read it and change policy to schedule test drives on older model cars with those cars...(otherwise don't provide me the VIN # because it's irrelevant) or at least say "or similar" car when scheduling so I don't waste all our time by driving up there, taking up your staff's time, and the time it took you to read this. Also give Steven Yinger a raise for having to deal with me. He did the best he could working in the system.

hilda harp

I love the service department and they go out of their way to insure I am well taken care of.

Perzival

This dealership did absolutely everything the could to get me into a new car that fit what I was looking for, with payments that I could afford. Not to mention they also know the cars that they're selling so when they took me to look at the first car it turned out to be a perfect fit from the start. While I was waiting on paper work I could also over hear a couple of the other salesman talking to other customers and any question they asked it was rare to hear the salesmen say he would have to find out or he wasn’t sure.

Angie Weant

Friendly, not pushy. Jon, my sales guy was upbeat, while waiting he didn’t leave me stranded to just sit there. He engaged in conversation and answered all my questions.

AMBER JEFFREY

Great experience. Fernando was a great salesman. Explained everything on the new car and was a pleasure working with him, alongside managers.

Scooter Housley

If you want a salesperson that listens and really works hard on getting you the best deal they can get you and your are a Mopar fan you should go here and ask for Chauncey. The man knows his stuff and has been doing it for a long time. Thanks again Chauncey for a great truck!!!!

Phillip Hershel

Had our vehicle in for recall repairs and noticed a vehicle me and my wife were interested. Came in to look at vehicle and could not make deal with a repeat customer. Me and my wife asked multiple times what the prices were on the vehicle we were purchasing and our trade in on our Jeep and kept getting the run around. We told them what our payment we wanted and would not budge. They would not make a repeat customer happy and lose a little money on the vehicle being sold. They just handed my keys and said sorry bye. Also have the urge to call me while I was leaving to still negotiate. I believe this was very in professional. Will not recommend anyone to this dealership and will not go back again.

Lonnie Mitchell

We took my wife's new vehicle here due to an issue discovered with her car just a week after we bought it from a dealership a couple of hours away which required the entire headliner of the car to be replaced. The work took 3 weeks to get a new part in and to coordinate with the originally selling dealership (2 weeks to coordinate due to insufficient communication) and then a week for the part. Once the headliner was installed we got the vehicle home we found that her garage door remote on the driver's visor didn't work, and didn't even have power. Upon taking the vehicle back the next day they said they accidentally ordered the wrong one which didn't have an electrical connection for that part of the visor. According to my brother in law who is also a Dodge mechanic the dealerships have to put in the vehicle VIN when ordering parts which means somebody had to know they had the wrong part to begin with. Regardless, when the part came in my wife talked to the dealership who advised the part was in that morning and the work should take an hour to swap it out. She set a noon appointment to take a long lunch to drive there and get this done. After 2 1/2 hours of waiting she asked for an update on the work and was advised they usually schedule 7 hours to do this kind of a replacement!! At no time when she showed up to drop the car off and wait, or once this revelation was revealed, did they offer her a loaner so she could return to work. After 5 1/2 hours sitting at the dealership she was on her way home, but had lost an entire afternoon for something she was told over the phone would take 1 hour to complete. The wrong part, excessive wait time, lack of proper communication, and lack of willingness to provide a loaner to accommodate her schedule for work which "we normally schedule 7 hours" to complete after they installed the wrong part to begin with screams to me that they had an extreme disregard for customer service toward us, and this leaves us with a very bitter taste. We do not plan to return to this location after this experience, nor will we council anybody to use it who is looking for a dealership to either purchase a vehicle or have one serviced. Please be very careful when using the service department at this dealership, and be sure to ask a lot of questions about any work at this location. Nobody should have to treated this way when you go there in good faith.

Tim

Great people work here. Floor manager Curtis is amazing. Really want to help. Salesman I had JR went above and beyond to help. Would recommend.

Evan Aguilar

Fastest, cleanest, informative, cost effective. - in and out in 30 min - car was left untouched, no foot prints or smudge marks - provided information on future contracts and recommended when to purchase - did not feel I was up charged on something I did not need

Bradley Sartin

Everyone was very helpful and Brad was excellent. Finance was fast and painless.

Amanda Garcia

The service department is busy but they move quickly. The customer service is good and people here are helpful.

Richard Brown

All Greiger is a great salesman. Sold us 2 vehicles. 2019 Chrysler 300 Dec 2018, and a 2019 dodge Ram 05-09 2019. Thanks Al.

Ashley Crane

JR was very helpful! He really worked with us on getting what we wanted and helped us get the truck in our price range. He was very nice!

Abigail Matsuyama

We had a great experience with the team at Fowler Dodge! They worked with us over the phone and out of state to get the car we really wanted. Highly recommend coming to see Tate and Dustin to get your next vehicle! Thanks again ya’ll :)

Jason Roysdon

Very good experience! Everyone I met and spoke to was friendly and professional. JR was my salesman. He went out of his way to help me find what I was looking for. He answered all of my questions and worked the deal through the end. Great customer service!

mark hebensperger

Treated me more farely than other dealerships by far we were very close to having a deal done. Maybe next time. Great place.

camden courtney

Went and they kept their word on the price and ended up helping me a ton meeting my asking price!! Amazing crew to work with! Also, shout out to Jesus who can hook you up with great deals and Is super fun to drive around with!

Colby Richardson

Of the multiple dealerships I went to in search of the right car for me, Fowler was the only place that saw me as a person and not a dollar sign. I was treated with respect when I said I couldn't do something or didn't like something. Nobody argued with me or ignored my concerns. Every question was answered with honesty and transparency. I was certain that even if I couldn't get what I wanted at that moment, I would return for business in the future. As a first time car buyer, JR was the best salesman I could have imagined. He understood my lack of experience and educated me in a polite and professional way I never felt like an idiot simply because I wasn't sure how something worked. I will absolutely return to Fowler in the future. I got in the vehicle I wanted for a price I respect

Cheryl Williams

Had my first oil change at Fowler Dodge after buying my new Jeep Cherokee and exceeded my expectations. Dylan was very informative and helpful without being pushing. In and out in about 45 minutes. Oil change, tire rotation and car wash! Highly recommend.

terrie sturm

They are very attentive,and does business in a professional manner!

Dana Venable

So.... I had a recall on my 2016 Jeep Wrangler. I called and made an appointment to have repairs. While making appointment, she put me on hold to verify the dealership had the parts before scheduling appointment. I brought my car in an hour early and took the day off for this appointment. It’s 6pm in the evening, haven’t heard from Fowler so I called to check on repairs. I sat on hold for 13 minutes to see if my Jeep was ready, only to find out they didn’t have the parts, ( or so Fabian said ) told me to come get it and they would call when parts came in. I asked then why was I told parts where there. I get there to pick up the Jeep and a very rude, not concerned service advisor looks up on the computer telling me the parts were there the car was not fixed and he had no explanation he was so concerned he got on his cell phone and did not speak to me after that. I do realize a recall is no money for Fowler Dodge but it is very rude and unprofessional to make an appointment and tell me you have parts and then you don’t then I find out you do have the parts!!! I am very disappointed with what you consider customer service. I own my own business, so I am well aware of how people should be treated. Worst part is the parts were there and he had no explanation he was so unconcerned he got on his cell phone and did not speak to me after that. I do realize a recall is no money for Fowler Dodge but it is very rude and unprofessional to make an appointment and tell me you have parts and then you don’t or do you??? I will not waste my time at Fowler Dodge again I will drive the 25 minutes to Norman to be treated like a customer!

John Watson

Just bought a 2018 Nissan Titan. Worked with Tate Forkel. Highly recommend. Great guy to work with. Was only there around an hour for the whole car buying process. Would definitely go back for future car buying.

Celea Vankirk

My husband and I came to Fowler to look at a Ram 2500, just to look mind you, after a few hours and a little negotiating later, we are headed to the finance department for our new purchase. After listening to all of our concerns, Mitch in the sales department and our salesman, Al did an amazing job finding us a truck that fit all of our requirements. They even went above and beyond to make sure our payment didn’t exceed our budget. All in all, I would definitely recommend these guys!!

Andrew Rhodes

Great car buying experience! Josh helped me get into a truck I wanted. Didnt pressure me into any deals. Came out of it all with a great price and great truck.

Clara Maldonado

Awesome service!! David Alvarado is very kind and helpful always go to him for anything highly recommend!

Charles Collins

Scheduled an appointment to have key fobs programmed. Service was quick, well priced. Staff was friendly, knowledgeable, and clean. Truck was not set up for keyless entry, but the techs were able to enter the proper sales code on the computer and program the key fobs. Would highly recommend for any service or car buying.

Reed Trechter

Cannot say enough good things about Curtis, PJ and the entire staff at Fowler Dodge. Very positive and pain free car buying experience. PJ was patient, responsive to any questions I asked and, most importantly, did not pressure me into making a decision. Curtis worked hard to get me into the vehicle I wanted at a price that was fair. Overall, I would recommend checking out Fowler Dodge when you're in the market for your next vehicle.

Alicia Raymond

Okay you guys!!! I can NOT say enough great things about Josh Carter at Fowler Dodge in OKC!!! I went in on Saturday thinking there was NO way I was going to get out of a vehicle I wasn't happy with and into one I had wanted for MONTHS!!! He and Heather Carter took the time to let me know when it was ready and He made the deal happen for me!!! If you are in the market for a Chrysler, Jeep, or Dodge head over to Fowler Dodge in OKC and talk to Josh Carter!!! What a great experience with a great team!!

Aaron Cross

Probably the worst car buying experience I've ever had...I went in to look at a particular car with my own financing and when I asked what's their best price for the vehicle and their response was "what kind of payment are you looking for"? I will never revisit this dealership and I'd recommend if you don't want to be taken advantage to stay away also!!!

Greg Sorrels

Definitely the easiest auto purchase I have ever experienced. So easy that we bought a Wrangler and a Grand Cherokee on the same day. I wouldn’t go anywhere else.

Kevin Lunsford

My sales person Chauncey Lee was easy to work with and the experience was top notch

ryan cruickshank

I bought a new ram 1500 today and JR was the man that helped me out. He did an awesome job today and made sure I knew every little detail there was to know. He was straight forward and gave me great customer service. If you plan on buying here ask for JR!

Lori Kilgo

My fiance' took his truck in for a light that came on and it is still under warranty, but apparently they will always find something to charge you for. They say it was out of alignment but it wasn't until he drove to the city on Wednesday when the light came on. So here goes $95 for a front end alignment. Guess they gotta make money somewhere. Update: Just got off the phone with Fowler Dodge, they were very courteous and explained how sorry they were for the incident and that is not how they do business. It was a misunderstanding and they made it right. Thank you for reaching out. And i look forward to doing business with them in the future.

Michelle Ouwenga

I Love fowler dodge I got my car there in March and I just got the oil changed yesterday which was Monday the 26th 2019 they were fantastic I also had my car washed and I was ready to go within 45 minutes. The employees are awesome and anybody who is looking for a car I would recommend going there. They don’t pressure you into buying a car as some car dealerships do and when you are buying a car they actually in my opinion listen to what you have to say instead of trying to push everything on you .

Gayle Fischer

A representative greeted me right away and my wait time for service was very reasonable. They even gave me a complimentary car wash.

Super Mario

I gave this place another chance after my first experience wasn't the best so I ended up getting a car from Landers. This time they contacted me after I got an online quote from KBB. They got my wife and I in after telling us what we wanted to hear. We explained to them what we wanted and could afford. We were lied too, and weren't given what we asked them for. They didnt communicate at all about the deal they were offering us. Maybe that was because they were too busy watching football to even come out and talk to us. They made my wife cry because the frustration of the experience. We will never again set foot in this place. I also recommend that unless you want to deal with dishonest people you stay far away from this place.

Lindsey Locke

Josh, the salesman, was very friendly and helpful. My family will definitely use this dealership again.

Keshon Edwards

Everyone was really nice and welcoming which left a great experience. The best part is when they would sit and talk with you about life or anything that would just come to mind while they are helping you find the vehicle you truly want. I definitely leave 5 stars because they were more dedicated enough to help my wife and I find and get into the car of her dreams.

David Conn

I had an absolutely amazing experience at Fowler Dodge. I went in with an idea of what I wanted and Chauncey took us to test drive a few vehicles right away. He was able to answer all of our questions easily and is clearly an experienced salesman. Beyond that, Chauncey was incredibly pleasant to work with and is an all around nice guy. He helped us choose our new vehicle and made the entire process smooth and painless. I will absolutely be going to Fowler Dodge for my future vehicles.

Nick amato

I would like to update you all ! The management is stepping up here and taking care of their customer. They called me back and told me to bring it in to be fixed, I have and Appointment on Thursday 1/17/19 in there service department. I applauded the management, my trust has been re-established in the dealer ship! as long as they follow through, and I believe they will, I will continue to buy my new cars here. I would like to change my rating to 4 stars We purchase the vehicle believing it was in excellent condition, the interior was just like new. 4 weeks later we went to vacuum out the vehicle and removed the rear floor mat. To our surprise we found a vary large area that had been chemically burned. When we called our salesman about this issue he said that he would talk to his manager and call us back. Well I had to call him, he said that the only thing he could do was charge their cost for repairing this!! Really He said they did not do the detailing of the vehicle so they are not responsible. As it was hidden from them, and then they went on to say that we might have did it!! I have called Tony the used car manager, only to leave message after message but they do not return phone calls. This is sad as I am a repeat customer to their new car department for many years.

michael stocker

Everyone was extremely nice and professional. I have bad knees and they went out of their way to find a chair that I would be comfortable in and I appreciate that. My wife and I thought it was the most pleasant car buying experience we ever had. Thank you

Keith Carter

Currently at Fowler Dodge in OKC. Listen. If you need a vehicle these guys are amazing. Hayden Young, our sales person, is fantastic. No pressure, has listened to everything we have to say. Best experience I’ve had at a dealership.

Carl D'Angio

Outstanding service department. Tate Smith is extraordinary really helpful and competent.

Jun Wang

I had a very smooth new car buying experience, or should I say "car" because it is a whopping new Wrangler Unlimited Rubicon. Check in and drive out in half a morning, and this includes test drive, financing and trade-in. I got a very good deal too. Have not yet use their service department but I heard good things about it too. Updated: have used their service department a couple of times, always satisfied. Fabien took care of my Jeep very well. Thank you!

Archie Welch

Took my Renegade in for recall replacement of cooling fan and the tech damaged my air condition system. The svc tech wanted to charge me 3000 to fix their mistake . Service manager was unaware of service manual guidelines on repairs. Finally replaced damaged compressor and hoses but took argument to get things done. No charges to me. I will have my Jeep serviced elsewhere in the future.

Antonio Robledo

They went above and beyond to get me the best deal possible. Everyone there is so nice and helpful. Ill definitely will buy my next vehicle from them.

Tina Mitchell

Fabian was so nice and got the oil changed very fast.

Josue Morales

Service was good fast and friendy appreciate the extra things they do for free.Thanks Munoz

Momin Khan

Requested a transmission service along with filters replaced , alignment and rear differential fluid change , the only thing done rite was the rear differential fluid , after waiting almost over 6hrs went back to the dealership to see if services had been performed , I was given a total 500$ above what I was initially quoted , upon asking for a breakdown I learned the filters on the transmission still hadn't been changed as requested in the original work order , had to wait another 2 hrs almost for that to be fixed .... , While I asked the service advisor of the breakdown I demanded to see the alignment results which I was charged for but failed to be informed earlier that one of my struts is bent and my vehicle can't be alligned , about 1500 so miles later I notice higher temps on the transmission n it starts slipping on climbs , go in to another dealer to have it checked out n the transmission fluid is a quart low .... I.e transmission damaged on a work truck that's my bread n butter , this place is a no go for service !

Jonathan Sutton

Wish I could rate them lower. They replaced my flywheel, but left the starter alone. I asked, but they said it was fine. Two weeks later, starter goes out. They initially charged me just shy of $1,400, but reduced it to "their cost" of $850. Actual cost is less than $200 - I checked with another Dealer. You make up your own mind, but I won't be back.

Julie Kendrick

The staff was very friendly. My one complaint was that I called & made an appointment to have my oil changed, received text & email confirmations of the appointment, but when I arrived, I was told they could “work me in.” I waited for just over an hour for an oil change. I feel that with the appointment made, I should not have had to wait this long for the service. I don’t have to wait that long at other oil change facilities, when I haven’t made an appointment.

Victoria Montoya

They have the best service department and I highly recommend Fabian! You can tell that he truly cares and loves his job! He always goes above and beyond when I bring my car in for service! I had taken my car to several other places trying to figure out what was wrong with my car. He is the only one who could diagnose and fix the problem. He is very knowledable in his field and is the only one I will be entrusting with the care of my Charger in the future!

Jose Sanroman

Great buying experience. Tim my sales rep was outstanding and explained everything in fine details. Worked to get a price that fit my budget. I’ve bought 2 vehicles from them and it has been a pleasure to have got them from Fowler. Their service department is great. I’m very pleased with Fowler Dodge. I shopped around for my second vehicle but couldn’t get a better price than Fowler Dodge.

Jason

One of the worst experiences I've had at a dealership. I've purchased multiple vehicles in the past from their Toyota store and had positive experiences. I was interested in a dodge challenger, dealt with Jimmy I believe his name was. He was in my opinion condescending and unprofessional. I left and will never give another dime to Fowler auto group.

Chris Clark

Fabian is always very knowledgeable and takes care of any issue that may arise.

Regina Hall

Great customer service, perfect overall experience even washed my Jeep!!!

Renee Scraper

Love the service and timely manner they get everything done in. My oil changes and regular maintenance appointments are always smooth and without trouble.