Reviews of Bob Moore Subaru (Car Concessionaire)

Imran Awan

Naaman Gore was my sales person and did a great job.

Ryan Southerland

I bought a 2019 Subaru WRX Series.Gray Edition from here. It was an excellent experience overall. No one was pushy for me to get a car that was more expensive or different from what I wanted. They had very competitive prices and even had some extras on the car that they threw in at cost with no extra markup. I drove down from Tulsa to get this exact car and it was in perfect condition with no rattles or scratches, unlike a few others that I had previously looked driven at other dealerships. I got a great percentage rate on the financing side, where they approved me for a tier waver, saving me almost $3,500 over the life of the loan. Overall I feel like I got a great deal, with extra additions to the car plus a full extended warranty for about the same price as other dealerships for just the car by itself. I would make the drive down from Tulsa again to buy a car from this dealership in a heartbeat. Almost forgot to add, it comes with 2 years of service. So free oil changes and scheduled maintenance.

Debbie Anderson

Bob Moore Subaru's service department is always great. Service advisors are knowledgeable and the work was done quickly and correctly.

lynn clapper

Could not be more pleased with the extra TLC at Bob Moors Subaru! Car was rear ended so was towed to Bob Moore collision which did a great job of making car look new again. Ryan at Bob Moore Subaru Service was truly helpful in getting the car from collision to service so I didn't have to make two trips. Husband has Alzheimer's and each trip is an ordeal; I am so grateful for Ryna's professionalism and kindness!

Alison Berger

I have always been a Honda person, actually my last three cars was a CRV. But I have gotten to this point were I am focused more on preventing wrecks. Honda has protected me well in the wrecks that have occurred, but I need more help. I am a lemon. I began investigating by reading and test driving the Honda CRV, the Toyota RAV4, and the Subaru Forester. Subaru won hands down in offering more safety features, reactive driving, and safety features properly reacting. The people at Bob Moore were so helpful when we started investigating two years ago, and were again so helpful and informative when we came back this time. Victor was our salesman. He was extremely patient and answered my millions of questions. He took us out to his 'driving course' and you can tell he really believes in and backs the product he is selling. He did not rush us, but was present and available. It was a great experience. I am happy we went with Subaru even after these five months.

Sandy Holybee

GREAT service! Went above and beyond to make a service to my car exceptional. Thank you to all involved with that process!

Joseph Pierce

Zach was a great salesman! He helped us find the perfect Crosstrek with all the features we wanted and definitely went above and beyond to help us out!

Tami Adamson

My experience in purchasing a used Subaru Outback from Bob Moore Subaru was smooth, convenient, and very straight forward. Aaron Scott was professional and easy to deal with. The whole process was pleasant. I had one request upon purchase and the service Dept also completed this with the same professional attitude. The waiting room was clean and well appointed. Finally, what makes my experience the best, is how the whole staff treats women. I was always treated with respect.

scott bohn

Their service department was quick and to the point. They found and fixed the mess that two of the "quick oil change" places had made. I'll be back often, and I am pretty sure that I know where I am buying my next Subaru.

Michael L

I worked with Sean the manager (forgot his last name) in selling my car to them and he made the entire process very smooth. Nice guy and easy to work with! Also met with one of the salesman, Aaron, he knew I was there to only sell my car but he was extremely courteous and asked if there was any way I could help him. I'd definitely recommend Sean or Aaron if you want to buy or sell your car.

chris neilson

Best customer service around and very satisfied with the help ryan your awesome

Vicki Corbin

Reasonable prices, fast service. Quality product. They treat customers right.

Opal Haynie

I had a great experience at Bob Moore Subaru. They had just the car I was looking for within my price range. I love my Subaru! My salesperson was Suki. Being a woman, she understood what I wanted in a car and she was very knowledgeable about this one. Bob Moore fixed everything I asked for and service did a great job. Even though it was a used Subaru, they had it looking a new one when I picked it up. I have no complaints. I would highly recommend Bob Moore Subaru.

Jeff Warren

I can't tell everyone enough about how great Bob Moore Subaru is! The day we bought our car we went to several dealerships and none were even close to Bob Moore. The salesmen there didn't make you feel pressured in any way. They felt like you were talking to a friend. Bob Moore Subaru made the car buying experience feel so comfortable!

Jon Mercer

As a person who hates the whole process of buying cars, this dealership made it painless. Namaan Gore was very helpful and didn't push us to buy anything. The also didn't push us to buy more a more expensive vehicle. We went in with a specific used vehicle in mind and he worked with us on that vehicle. Very friendly and very patient. We showed up with 30 minutes before closing and they still didn't rush us to buy. When we were ready to purchase, Samuel Bolt did a fantastic job of explaining our options for credit. We had gone in with a credit option in place, but he worked with us to secure the best rate for us and our family. When he presented add-on options to us, it was done in an informational layout and did not try to force us into purchasing any. We walked out with a great vehicle, a great experience, and rekindled hope that not all dealerships are there just to swindle you!

User B

Both the service employees and their manager actually listen to any issues one may have and are very helpful and will give you explanations of said issues, if you ask or are technically inclined. Overall, amazing service above and beyond there, compared to other dealerships that I have been to in the past. Also, make sure that there are no open recalls on your vehicle. I had Three that were fixed there and a few other minor unrelated issues that were repaired at this dealership as well - I couldn’t be happier with my experience.

Stephanie Worrell

After getting the run around about diagnosing and repairing a problem with the transmission on my 14' Forester from Patriot Jeep Dodge in Chandler, Bob Moore Subaru provided me expedient, exceptional service, actually addressed and repaired the problem; and Mark, who took care of us, was great. I have never received such great service from a car dealership before.

Greg Bunch

We were happy with the way we were treated - fairly and honestly - and would recommend other potential Subaru buyers to visit Bob Moore Subaru. Carl Abrams and Ricky Feitz, in particular, worked hard to help us. We are also happy with the Ascent.

Pam Bales

Krista Jo is amazing! I am very appreciative of how well she takes such great care of me each and every time I have had to come into the dealership. Thank you for the outstanding care taken to get the oops fixed on my Forester, I truly appreciate you and your service.

Roberson Fam

Bought a used car from David there and the entire process was flawless. We came in paying cash up front for the car we wanted and the only hitch I had was in the finance manager's office doing the paperwork. He said he "had" to tell us about the extended warranties and I felt that was misleading. Other than that, we had a great experience and that's saying a lot in today's world where no one likes going car shopping. We will definitely go back to Bob Moore Subaru in the future.

Pat .

Due to weather haven't driven the car enough to notice whether the car works better or as it was. Would like to comment on the method of making appointments - would MUCH prefer talking directly with Mark then trying to explain to the lady on the other end of the phone that I need to talk with Mark to figure out what needs to be done. Never did get through to make an appointment that way. Fortunately found a way to make an appointment anyway. Just like the Federal Government - too many hands in the pot!!

Jessica Loboda

After months of looking online at different vehicles, I randomly decided to test drive a Subaru Forester one evening and we were introduced to Landon! He was awesome and super knowledge about every detail of the Forester inside and out! I immediately fell in love with this vehicle and the process was super smooth and easy. Not once did I feel pressured and I also got a great offer on my trade in. I came back the next day to purchase and went through financing with Mark who was also great and even got me a better rate! I am 100% happy with my purchasing process and new car and actually look forward to getting it serviced at this location!!

Chris Favre

Service department was friendly and courteous. Highly professional people.

Aaron Buhlig

Very professional, helpful and all around great experience. They helped get me into the payment range I wanted (after a small nudge after the first offer) was in and out in a flash. Never tried to sell me on anything else only tried to get me into what I came for. Great place to buy a car, check em out if you get a chance.

Matthew Williamson

As always, Bob Moore Subaru did as amazing job for my family. This is the 4th Subie we have bought from them, and we will be back again.

Sally Phelps

No one ever came to talk to us or even say hello. We even went inside and no one even came to see if we had stolen anything much less to see if we would like to buy a vehicle from them. Go some place else!

Ronnie Brewster

I bought a used vehicle from Bob Moore Subaru in July 2019. I first want to say that the sales guy Isaiah was really good. He was low pressure and informative yet prompt and courteous. I would highly recommend him. The vehicle that I bought had been through the 100 point check-up but still had a few minor issues that I found out later.such as the windshield washer motor not working. All in all, that is not too unexpected in a used vehicle. Definitely not 5 star, but average. Things really broke down in the finance area. Everything went along pretty well until they finally realized that I was not going to purchase the used car warranty even though they had managed to drop it from $5,600 to $2,600. When I finally (very courteously) made them understand I was not purchasing it, they immediately finished up my paperwork and sent me out of the office with red faces and not so much as a thank you. I would recommend that they move away from commission-based products in this area, especially if they are not prepared for the occasional "no." All in all, I think the dealership was ok. I would say 5 stars to Sales, 3 stars to the vehicle condition, and no stars to the finance guys.

Ted Williamson

I have dealt with Eric Nunez several times in connection with servicing my Subaru. He has been courteous, friendly and helpful. I vote with my feet. I fully expect to keep coming back as the need arises.

Rajeev Muralidharan

We take our 2017 Subaru Forrester for service here, and Yan Brown, the manager in the service area has given us excellent service. Twice in the last couple of months, he has gone above and beyond his call of duty to take care of us. Keep it up!

Wes Sowell

I wanted to wait 30 days after the purchase of my F-150 from Bob Moore Subaru on N. Kelley to see how they would handle any issues should something arise on my truck. Let me tell you these guys go ABOVE AND BEYOND to take care of their customers! About 3 weeks after I purchased my truck from Bryton I went in to have larger tires put on it and the mechanic noticed that there was a tear in the rubber boot that goes over the CV joint in the front so when I engaged my 4 wheel drive then it would sling grease out and water could potentially get in the CV joint and do damage. When I took it to Bob Moore the next day the Sales Manager and Service manager were quick to assure me that they would be more than happy to take care of it with no cost associated and put me into a very nice loaner Subaru in the meanwhile. They called the very next day to let me know that it was ready and I found out that they not only replaced the rubber boot on the CV joint but the ENTIRE FRONT AXLE for no charge! I know that a new front axle is a costly repair but they didnt want to take the chance that the CV joint could have gotten water in it and been contaminated. I could never have dreamed up a better experience and I'll gladly recommend Bob Moore Subaru to all of my friends!

Ekaterina Pererva

Brought my vehicle for recall, it was drove to the glass door right in front of me causing door glass collapsed on my car. Been promised to take care of extra bulbs for the inconvenience, cannot get hold of management, left message, as I would like an update on repairs. Manager does not return calls.

Roy T

Jason Sosebee was the best sales person one could ask for. He made the experience stress free and I certainly recommend him to any one shopping for a car at Bob Moore. Jason went the extra mile for us and even drove the car to Norman for us. He is a super sales person and a nice person as well. Honest In an industry not always known for it . Ask for him and you will see what I mean. There is no question I would buy another car from him.

Shelby Yates

Aaron was a fantastic salesman! He has gone above and beyond for me. I have never been treated so kindly during a car purchase. He made sure I got everything I needed and more! He has also made sure I understand that at any point while I own my new Forrester that I can come to him for anything. Including picking up my vehicle from my work to perform any maintenance as to not disturb my daily routine. I am forever a Subaru guy! I’m sold til the day I can no longer drive.

Roberta Sloan

We had an excellent car leasing experience At Bob Moore Subaru. Aldo, our salesperson, was just excellent. We never felt pressured and he was knowledgeable and professional. The same was true of the sales manager, whose name, regrettably, I have forgotten. John, the Business Manager, was most helpful. In all, it was an excellent experience, and I feel as if we got a very good deal. I would highly recommend Bob Moore Subaru.

Levi Kenyon

Had an amazing time here and got a deal better than I expected! Highly recommend you see Naaman Gore and Mr. Feitz, they are amazing and will definitely get you what you want for the price you want to pay! Literally could not recommend more!

Janet Goertz

Very pleased with our experience. Jason Sosebee was our salesmen, very knowledgeable on the vehicles. Could answer any of our questions. Enjoyed visiting with him also.

joshua reasnor

We showed up knowing pretty much what we wanted, how much we wanted to spend, trade in value, how much we wanted to borrow...etc. Fully expecting the typical car buying "battle", I felt "ready". We worked with two salesmen (Landon and Jason) due to Landon moving departments. Landon did a great job giving us a tour of the vehicle and of Subaru in general since we're new to the brand. Jason was a genuine guy that worked hard for us. 5 stars to both of these guys. We really appreciate being treated well. Once everything was agreed on, we headed back to the finance department where I expected to have to decline their help and go with my own bank. They beat the number I was looking for through Tinker, but then had Subaru match that rate. Mark Lee really took care of us back there. This is the first time I've bought a car where I haven't felt like I was meeting someone's quota. No pressure. No guilt. No tricks. No intimidation. PLUS, we LOVE our Outback. Thanks for a great experience. --Josh and Kristen

Curtis McMillin

These guys are top-notch!

Tag Master

Quoted me 1.9% and after a couple of months I noticed it was 2.9% financing I think they did this on purpose and pulled the wool over my eyes always check your paperwork really well. No excuse for this behaviour.

Subaru Urabus

This is the 3rd car my family has bought from Mike at Bob Moore. Great salesman and dealer to work with.

John Smith

Went to Bob Moore Subaru to test drive the ascent the other day and didn't have a very good experience with the sales person. He didn't take me seriously and didn't treat me with respect. He also talk to me like I was dumb. At first I told him I was in the market for a 3 row crossover. I've looked at the Atlas, Pilot, and the new Palisade so I thought I check out the Ascent also. I let him know I would like to see not the top of the line but a trim line close to the top. Next thing you know he pulls up a pretty bottom of the line Ascent with cloth seats. So my thoughts are he must not think I can afford a higher trim or something. Then I ask what sets the Ascent apart from the competition. He said Ascent is the best according to some report. Which didn't really tell me why it's the best. We went on the test drive and I thought it drives ok. Didn't blow me away with the acceleration or handling. I then ask him how big are the discounts on the Ascent. He won't answer. Instead he said Ascent is the best so you get what you paid for. After the test drive I asked again about the discount, he answered with if you want big discount you should go buy a Nissan or a Kia. Wow what an unprofessional respond. I then ask him if I can look at a higher trim Ascent. He said ok then disappeared for awhile. After waited for awhile I went inside the showroom and look for him. Instead of finding and pulling up a higher trim Ascent he just handed me a consumer report flyer showing how the Ascent compare to the competition. I guess I wasnt going to get to see a higher trim Ascent and he act as if he is done helping me and I should just go buy a different vehicle. Because of this experience I would never buy a vehicle from this dealership.

Tim Reddick

My wife purchased a car from Bob Moore with me as co-signer. But they send all emails and request for reviews to me. I've sent them several emails to correct this but to no avail. I would be concerned about using a service dept with all the computer requirements that can't even manage email.

S

Nice people and good service. Well organized and good communication.

Sarah L

Aaron was great! Seriously one of the best sales people I’ve dealt with. However, the guy in the business office, John... was pushy, and even more sales-y than Aaron was. He kept trying to push me into a purchasing options with packages and all the bells and whistles, when that’s not what I came in for. I came in to know lease options. I even stated that to Aaron. I don’t know where the miscommunication came from, or why John didn’t ask me what I was looking for... but it felt like pulling teeth for them to quote me a price for a lease. Thank god I kept threatening to walk and that they wanted to get me into that car tonight, because if not, I probably wouldn’t have gotten a lease quote and taken a car home with me.

Tomas

Service is great. all staff friendly and informative.

Lauren

We purchased our first Subaru in mid March and I can comfortably say this is the absolute best experience we've ever had while buying a car. The service from Bryton and particularly Ricky was phenomenal--we are SO glad we chose Subaru and the team here at Bob Moore. They genuinely want the best for you and will work tirelessly to help you, even after you buy your car. Normally we both dread the car-buying process and avoid dealerships like the plague, but we've had a fantastic experience here! So grateful!

Sarah Gardner

I’m always so pleasantly surprised by the hospitality and service! This visit I needed a ride and they gave me a loaner vehicle to drive during the time they were servicing my vehicle. This really helped my day along without having to wait at the dealership.

Nigel Moore

The sales and finance team at Bob Moore made my experience as a first time buyer easy. They helped me find a car that fit my needs that was also affordable. I would recommend anyone to go to Bob Moore for a personal and seemless car buying experience

jsc0324 .

We had a really positive experience purchasing our 2019 Outback last month. Our sales rep, Blake, met us on the lot and was very pleasant and not pushy in any way. He was patient and when we told him we were from out of state and had no intention of buying a car, he was not put off and told us he was happy to have us learn about the car and even take us for test drives in several cars. He was such a great guy and the dealership was so helpful and accommodating, my wife and I really WANTED to buy a car from them. We are happy we did, during every step of the process all the staff at Bob Moore did everything they could to help us through the process. I would definitely buy from them again.

Brittany Brown-Clemons

Great experience with Naaman and Landon. Both worked very hard to get my exactly what I wanted. Left happy with a new Subaru.

Aaron Russell

Bought our first Subaru here on July 14th, 2018. We bought a used 2017 Forester. I came in expecting the same old, big-city, song-and-dance style of experience one would typically get from a dealership of this size. Even though they were somewhat busy and it did take several hours to secure our loan, the overall experience was actually great. Very friendly staff Always made sure to ask us if we needed anything (a drink, any questions, if we were comfortable) Smooth process And of course, drove home a fantastic New vehicle!

Elizabeth Holland

Aaron and Mark were fantastic and worked very hard to get me what I needed. Would definitely recommend Bob Moore to anyone looking to be treated fairly, respectfully and honestly.

Caroline West

My whole experience at Bob Moore Subaru was fantastic. Aaron Scott was the sales person who helped me through out the whole process and I appreciated his honestly, patience, and assistance in helping me make my next big decision. I highly recommend Bob Moore Subaru and I would easily do the same thing all over again.

Lael Erickson

As always, a great experience.

K Jo

I have never been so disrespected by a vehicle service department before. I had scheduled a maintenance appointment on their website, and when I went in for my appointment they got really upset at me saying they wouldn't service my vehicle. I showed them I had an appointment scheduled with the email acknowledging the date and then the service staff grudgingly said they might be able to do it, but severely increased the agreed upon price. Could not believe the unprofessionalism of their maintenance staff and will never return to a Bob Moore dealership after this experience. Unacceptable. The ratings they have on Yelp echo the same issues that I experienced.

Ron

They went above and beyond to put me in a new car. Thank you to the Subaru team for your hard work. Ron L Miller

flywithmeify .

Good work guys at Bob Moore Subaru on my upgrade to my 2019 WRX. Dale S

Molly Kane

Great experience - my driver side door got stuck and they were able to get me in the next day, order a new part overnight and have the car done the day after. Super friendly service.

Michael Peters

Our daughter's Subaru has been a fantastic car, so we've only been in about once a year for oil changes, and some warranty work. This is a new dealership site with a clean and modern service facility. Staff is friendly, and service quotes are accurate. Scheduling online or by phone has always been a breeze, and the car has always been ready when promised. Really, that's everything one could as for. Highly recommended.

Sue C Jacobs

My service experience 3 weeks ago was very good. I appreciate being squeezed into an appointment and not have to make a special trip at another time. Only issue I discovered later is I am now getting messages every time I turn on my forester that It flashed that it is time for oil change and to have my tires checked ????? Can you disable that remotely...

Alyssa Murch

Aaron and Ricky took such great care of us! We had custom work done to our new Ascent and they went out of their way to make sure we got exactly what we wanted. We love our first Subaru and will definitely be back!

Jayson Bucy

One of the best car buying experiences I've ever had. I felt like they treated my wife and I as real people not just a sale waiting to happen.

Tyler Glaze

Purchased 2 new vehicles on the same day. Had some bumps in the road through the process but Carl and Ricky went out of their way to ensure I was taken care of. We love our Ascents and greatly appreciate the responsiveness of the team here at Bob Moore Subaru!

James Powell

Made purchasing a new car easy. Complete transparency! Will recommend this dealership to everyone.

Courtney Jennings

Love our new car. Blake, Dylan, and Landon were the best. I have bought several vehicles and this was by far the best experience!!! Thanks guys!

Justin S

Everything was fine. We did make an appointment weeks in advance, but our service wasn't started until an hour later. Also, I received an excessive amount of calls and texts from multiple reps (sometimes simultaneously) about scheduling and confirmation. Otherwise, we did get a fantastic loaner to go eat, and their waiting room is quite nice.

Penelope Decker

The best buying experience. The service department is outstanding as well! Can not say enough great things about this dealership.

Christina Meyers

The technicians are excellent here. Omar was the absolute best when I sought out a new vehicle. He doesn't pressure you, work off commission, or treat you like a paycheck. He's a legit supporter of the Subaru brand.

Juan Ramos

I was surprised how this visit unfolded this time! After checking in with my Service Representative, I went to the waiting room. Time passed, I noticed customers going in and out and I was still there. My Service Representative, walked past a couple of times, but I was still there. Finally noticing that I had been there for a considerable amount of time, I walked up to him and happened to see my Outback ready to go. I asked what had happened and came to find out that my name had been called and when I did not respond the paper work was shelved. Now, would it have not been good customer service to walk up to me (when I was the only one in the waiting room) and politely ask: "Excuse me sir, are you Mr. XXX? I believed we called you, your car is ready sir! Then to top it all off when I finally got to my Outback and noticed it had not received the complimentary car wash, I asked my Representative what had happened this time, since the last time it had not been washed either and he replied: "We only do that when the vehicle is dropped off". Well, I found that odd since I have always been a "waiter" and it had been washed in previous occasions. To tell you the truth, these last two times I have felt that weird unwelcome feeling!

Neil Kellogg

I had the best experience I’ve ever had buying a vehicle from a dealership with these guys. This is the 4th time I’ve bought a car from a dealership.. I absolutely dread the back and forth haggling over price. They did not haggle with me. They presented a fair deal to start with and I was very happy with it. They honored their internet price, which was something I haven’t experienced either. Everyone from the whole team was super friendly. They gave me fairly close to what I wanted for my trade in as well. I had an absolutely superb experience and I will return to them when I purchase my next vehicle.

Michael Bryant

Great experience both through the purchase process and during regularly scheduled service visits. Went above and beyond at my last visit by squeezing me in even though I had no appointment. Highly recommend Bob Moore Subaru!

James Hill

Just went here a few days ago for 2 open recalls, an oil change, cabin air filter change, and battery service protection for the terminals. Let me be the first to say, the employees that work here are very nice. They gave me a free loaner car while my car was in the shop for a day and a half. I usually do all services on my car by myself, but didn’t posses the tools and jack at the time to do so. Anyways, I highly recommend them for any type of vehicle services!

Melissa Patrick

Always a good experience! All of the service staff is so accommodating and of course I love Subaru!

michaela freeland

The service department is excellent. This is the one place I go where everything they do is to make my life easier. From check in to getting a loaner car, notification of service status to pick up, this place runs like a well oiled machine.

John Branch

Victor Dewberry took the best care of me! He was personable and very informational about the car I ended up purchasing. We love our Legacy. My grandkids fight over who will get to drive it next. The features are this car are just amazing.

Jack Stansell

Brandon is professional, friendly and courteous. His co-worker (the guy that did the walk around), is similarly skilled and trained. Good job.

Loueen Harris

Always goes above and beyond to give good service.

Jon Carr

Bought a STI from them and had no real issues. With this I have now sold the car and trying to get the prorated amount of my warranty back and no one is wanting to help me. I had to leave 4 messages before on the 5th call back I got someone. They sent me the sheet to get the prorated amount back. I sent it in and asked for a email back to let me know they got it since it take 10 weeks to get my money back. It is not how to treat someone when they are buying that shows the level of service it is how you do after that matters.

Gretchen Scheel

Service was completed in a timely manner, staff were helpful and kept me informed of progress throughout the time my vehicle was with them, and my vehicle was returned cleaner than when I dropped it off!

Brent Babcock

Dropping the car off was not customer friendly. People were waiting and confused. I got out and went inside while others were sitting in their cars. When I arrived to pick up my car, I waited in the drop off area to be told that I should have gone to the cashier's office. No one gave any instructions to do so. I waited for my car for a long time. Sad situation. Again...

Bill Henwood

As usual excellent service and comfort during the wait. Brandon was outstanding.

Zach and Heather Williams

My husband and I went in as first time car buyers, and couldn’t have asked for a better experience. Although the process was stressful for us, they were extremely patient and understanding. Carl helped us find the best car to fit our needs, and ensured we left happy. We love our new car, and would definitely buy from here again!

Teri D. McDaniel

In n out for routine service. Professional, courteous n fast. Plus, they washed n vacuumed my Forrester. While I waited I drank a cappuccino n Famous Amos cookies. What more could u ask for. Thank you!!! ❤️✌️

Rick Parker

My experience at Bob Moore Subaru was exceptional. Their staff is very attentive, personable and professional. I was able to see and drive the used vehicle of my choice. All my questions were answered and the transaction was seamless. I want to give a shout-out to Naaman, my sales consultant, who really focuses on the "customer" in customer service! They don't just take care of you here, they care for you.

Kaycee & Greg Valencia

Management, Sales AND Service are EXCEPTIONAL!!!! They treat you like family and are ALWAYS respectful. We have been going to this dealership for MANY years buying Subarus and highly recommend this dealership to EVERYONE looking for a great vehicle and an equally great experience! Brandon and Eric are in service and they are great! They take time to explain the process and actually LISTEN when you have a concern. The fact that they are quick to fix it says it all. In sales. Heath and Aldo are PHENOMENAL! They never rush you and have phenomenal knowledge of Subaru. So if you aren't sure what you want but have an idea of features and a price point, they will do whatever they need to do to make you happy. In saying that, I want to bring up management. RICKY is a new car manager, he is everything you can hope for while shopping for a new car and like his salesmen, he will do everything he can to take EXCEPTIONAL care of you! This whole dealership goes out of their way to make sure that you are comfortable and will ALWAYS come back to them. The only thing I don't like is that I didn't go to them sooner than I did all those years ago.❤❤

Blake Beeler

We just bought the New Subaru Ascent. When it arrived there was a minor factory defect and the general manager, sales manager, service department and our sales rep Aldo moved at light speed to get a new part flown in over night. They gave us a car to drive for the few hours it took to make the repair and delivered the car to our home. The whole team went out of their way to make us happy. Outstanding service.

m s

Lots of problems after the sale. Keep your paperwork especially the one labeled 'You owe us, We owe you'. Sales Director should not be trusted.

Sheila Loring

The employees are very courteous and friendly, from the front desk to sales to finance to service. I wish I'd been told about the 0% APR loan available from Subaru. It would have saved me a few thousand dollars on interest. I'm wondering if they use that as a carrot to persuade hesitant users to buy. Unfortunately, it took an hour or two to talk to a finance manager when the place was desolate. It was a Monday night at 8 p.m. I was exhausted from having to wait and would have accepted any deal. I ended up choosing a color of car I wasn't happy with. Never buy on the first visit! I've learned that.

Shallow Spoon

Everyone at this dealer treats every customer as their only customer. Good salesmen,. service and support staff really set this place apart from others. Glad I bought my second Subaru here.

Brad Armstrong

Communication was good. Was promised that the vehicle would be washed and detailed when I picked it up. It was not. But the worse part was that the service center didn't manage to close the hood completely. I had to pull over on the highway and do it myself. Seems to me like something that should have been done before handing it over to the customer. I think I'll try my luck at another dealer next time.

Laurin Townsend

Our experience at Bob Moore Subaru was very enjoyable, and Karl was fantastic to work with! He was patient and helpful as we tried to choose the right vehicle for our family. We are thrilled with our new Subaru Outback!

Leisa Williams

Not too bad amount of time spent there. Sales man was straightforward. Couldn't work a deal but weren't rude. I'd work with them again.

Michael Salisbury

Highly impressed with the sales experience here. Cash Sanders went out of his way to ensure it went as easy and pressure-free as possible. Probably the least stressed I've even been at a dealership. While their inventory was large, the wife wanted specific options on her 2019 Impreza. We were told, "we'll find it at the agreed upon price." Nothing was thrown at us to add anything and they didn't try to up sale or change the agreement regardless of the found car(they found one in 30 minutes in their network) having a few added features not in the original agreement. While having it shipped in took about 4 days, they kept us updated of the status. To top it off, when it did come it, it was Cash's day off, and he came in to ensure everything was up to par. Did I mention it was his third day there?? Kind of impressive, honestly. Other dealers easily pass you to different people. He ensured communication was with a single line rather than having to hop back and forth for any info we may have wanted. Will be going back next year for a 2nd car and taking a family member to Bob Moore Subaru to get him a new one later this year. Best compliment I can really make.

Melanie Kelley

After going to another dealership and not being impressed at all, we went to Bob Moore Subaru to look at a seven seater for our growing family. Immediately after pulling in, we were greeted by Blake. He walked us through our options on the Ascent, guided us through a nice test drive, and addressed us as a family, not just my husband or me, but both of us AND our 10 week old daughter. Once we sat down to talk business, Blake had their sales manager, Ricky come speak with us and answer all of our questions. They worked with us to get to a point where we would be comfortable price wise. After that, we sat with Mike Lee, who was even more incredible at working with us to get us as low of a payment as possible right now. When he knew he couldn’t get further with our payments, he started making calls to see what else he could do. We left knowing that they’re still working to help us even after signing our contract and want nothing more than to make sure our family is safe. The customer service was exceptional, military friendly, and we can’t wait to continue working with them.

Lauren Zimmer

We were looking for an all wheel drive vehicle and Dillon and Justin did an amazing job. They worked with us until we got what we needed! Amazing customer service and friendly! Our 4 year old made friends with just about everyone there!

shamaria williams

I already knew what I wanted, so therefor I was able to test drive make sure the vehicle was in great condition, which it was, and cut straight to the chase, I am pregnant so I became inpatient, but they where very kind and got me what I wanted and on my way. plus 2 bags of cheeseits and it was still 2.5hrs due to being busy but overall it was great.

Klaas Visser

I live in Denver and found the exact car I wanted at Bob Moore Subaru. I contacted the dealership and dealt with Karley by phone and text. She was great, providing me with all my requested information and even took some updated pictures of the car. A great deal was arranged and I flew out to pick up the car. I was picked up by salesman Justin, drove the car , loved it , arranged very easy financing and took a road trip back to Denver which made for one hell of a test drive. Bob. Moore and it’s staff are courteous, professional and very easy to deal with, highly recommend them!

Brad Taylor

2010 Impreza STI - airbag recall service attention to detail lacking. (Broken/missing dash panel clips, harnesses not secured, HVAC not snapped in). Prompt and courteous people but you need to re-inspect the work if you desire it to be perfect.

Cody Sheik

Don't buy a used vehicle from Bob Moore. They did not disclose the vehicle (which I purchased at blue book value) was in a wreck. One year later vehicle is in the shop because it was not repaired correctly in the first place and not covered by the warranty they sold me. Thanks Bob Moore!

Barbara D

Aaron Scott very good personable salesman he doesn’t put pressure on you and explains all details of the cars. The service manager Dylan was very reasonable and respectful during negotiations. Landon the finance guy also very respectful and personable. They help you to make it a “win win “experience

Cathy S

I cannot say enough about our experience. Car buying isn’t always the most pleasant of experiences, but David and Ricky worked really hard to make sure we had what we wanted within our budget. I didn’t feel like we were being pressured, and that they genuinely wanted to get us into a better situation. I think we achieved that, and we brought home a lovely new Ascent with everything we wanted most. We will definitely look forward to being in the Subaru family for years to come.

Robert Clark

Bob Moore did a great job getting us through the process and at a great price. Appreciate the service.

D Trent

I met Carl and Sean today while inspecting a car for my friend that lives in MO. Carl was very knowledgeable, friendly and provided me with a Carfax report and test drive. Sean was friendly and honest. If I needed a car, I would use them.

Herbert Bauer

They got me in at the scheduled time, took care of my Crosstrek (with the fastest time I've ever experienced at a dealership) and even gave my vehicle a complimentary wash. Overall professional and courteous staff, especially Brandon who kept me up to date on the status of my vehicle. 10/10 would recommend.

Brent Oldland

This dealership has the world's best customer service, and I've never been disappointed.

Cara Segelquist

We were blown away with the amazing service given to us by Zachary Carver. We were looking for a car for our daughter and Zachary found exactly what we had in mind. We needed a used model that would meet several specific requirements. He contacted us each time a car came in that would meet those until we found the one we were looking for. We are more than pleased. So go see him, or call him to help you with your next vehicle. Thank you Zachary for all your help!

Jennifer Woodard

No one ever wants to take their car for service, but every time I have gone to Bob Moore Subaru I have experienced good service. Even if I received bad news, they help me make the best of it. I would recommend anyone there, and Eric Nuñez is a great service guy.

Bryan Brewster

Very pleasant vehicle purchase experience. This is NOT the stereotypical high pressure car sale. Michael Barnett was very helpful in connecting my vehicle needs and wants with the various options. Kealeigh was on top of helping to accommodate my timing availability in test drives and finishing a deal. Lana was great to provide information and options available on the paperwork end of the transaction. Very satisfied with this group.

Patricia Clark

Everyone is so courteous and very helpful. When you bring your vehicle in for service, you don’t have to wait several hours or days for the repairs. They find the problem, consult with you and get it done and send you on your way.

Kendall Riley

First of all, let me say that Cash Sanders was the best salesman I’ve ever dealt with. Buying a car gives me anxiety and he had a very calm demeanor. I wanted the black Subaru Forester and they only had the maxed out version which was out of my price range. Cash sat through me talking everything over with my wife and worked out a deal for me to get in that car. A couple hours later, I was driving off the lot in the exact car I wanted. Cash is great. Ask for him.

Amanda

We had been looking at cars for a while and had stopped at other dealerships. The customer service at other locations left much to be desired so I decided to shop for a good dealership as well as a vehicle. When we pulled up to look at the cars they had, a salesman, Landon Bolt, came out and greeted us, gave us a card, and talked with us about the vehicles. He was very knowledgeable, enthusiastic, and so genuine, which is not a trait often found in car salesmen. The gentleman we spoke with in the finance office, John Downs, was also very pleasant. He was also genuine and very knowledgeable and helped us build our additional coverage to suit us better. I fell in love with the vehicle we got and couldn't be happier with the level of customer service we received. These two gentlemen were fabulous and I HIGHLY recommend asking for them by name if you go to Bob Moore Subaru.

Joe Starman

I had a GREAT experience buying a car from this dealership. The staff was amazing and very nice. I especially want to thank Aaron Scott and Mark Lee for putting in extra effort and helping me get into a car I have wanted for many years. By far the best car buying experience I have ever had.

Jeff Henderson

Outstanding Dealer and Salesperson Purchased a new Subaru with my 79 year old Mom. It was a wonderful experience. They never pushed or put the hard sell on us. Jorden are salesperson took an extra amount of time to explain all the functions of the car to my Mom and make double sure she felt comfortable with the car. I highly recommend Bob Moore Subaru and ask for Jorden.

Beth Kurtz

Always great service, friendly and helpful staff.

Priscilla Anderson

Fantastic experience from start to finish. Came in for a test drive and everyone was very helpful with answering all my questions. We ended up finding exactly what I was looking for and I am very happy with my purchase and overall experience. Would definitely recommend!

Brian Bowman

My wife bought a 2019 Subaru Outback. Our sales man was Omar Barrios and he was outstanding. We couldn’t be happier. The sale was very professional, but the after sale customer service is why they remain at 5 stars. A few things were wrong with some of the after market accessories which required lots of troubleshooting and time. They stuck with it, gave us loaner cars and made sure we were happy with everything. Very well done! Thank you Omar!

Gluco Phage

Great service at a reasonable price.

jubalmodine easley

All went well and agreeable.

Rossana Blackaby

The service provided on the scheduled date was good. But trying to schedule the service over the phone was a nightmare. I was transferred numerous times and no one ever answered the phone in the service department. The receptionist finally told me, “They must be very busy. I’ll have them call you back.” No one ever returned my call. So, I scheduled it online.

Erin Greilick

I have taken my car to be serviced twice so far at Bob Moore Subaru. It was easy to make an appointment and they are quick to check you in. There is a comfortable waiting area where you can relax or get work done. They are consistently professional and very customer-service focused. I will certainly continue to get my car serviced here.

Gma Sherri S

I had a great buying experience at Bob Moore Subaru. No pressure and I feel that I received a great deal on both my purchase and trade in. Thank you Justin (sales), Sean (Manager) and David (Finance). I highly recommend this group.

Nicole Easley

Eric is the best! He is very knowledgeable and helpful. I always trust him. He has been my service guy for the last two years and it’s honestly refreshing to see a familiar face when I drop off my car for service. Would recommend him!

Amanda Fietz

Everyone here is amazing, helpful, and super friendly. I LOVE my new 2019 Subaru Forester!!!

anthony heflin

I recently bought a car from this location. Jordan was my salesperson, and she was awesome! She is extremely knowledgeable, helpful, and easy to deal with. She got me an amazing deal on the vehicle I really wanted. I would refer anyone to her with confidence. She has followed-up after the sale as well, to make sure everything is going well with my purchase.

Danny Hale

Great dealership!! Very attentive, fast repair! Brandon is a fantastic service manager.

Gaylen Talley

Great experience. had the vehicle that we wanted and were quick and fair in reaching a price.

Alice Wellington

Best car deal I've ever made. Blake and Matlin were amazing! Very accommodating and patient! I'd definitely recommend them and Bob Moore Subaru to family and friends!

erin wickham

I am always happy with Bob Moore Subaru, dropped my car off for an oil change and recall repair, I was told it would take a week, was finished on day four, thank you for the loaner car

Connie Rocha

I was greeted promptly by Eric Nunez. He was very polite and personable. Routine maintenance was completed within a reasonable time period. The waiting area was very clean and comfortable. I did ask about having my map feature updated but was told you did not perform that service. Eric did write down the website for me. Unfortunately, I am technically challenged. This is something I would not attempt to do. This was the only source of disappointment. Otherwise, everything else was great. I hope all your service writers are like Eric. The guy should get a raise. He represents your dealership well.

Fallon Spears

Whatever lady yall have driving in your car with "The underdogs" written across the back, is texting and swerving in all the lanes. I'd take care of that before she really hurts somebody. Tag #: 2097

Myrna Hester

Very exciting! Love our new car. Heath Clem was extremely helpful in explaining the differences in the models and finding the exact one we wanted. Everyone was very friendly.

Mike Bell

Service was great. They keep you informed.

Edwin S.

Receptionist Patricia can’t listen to a customer. Immediately transfers without listening and trying to help. I called 4 times in a row before finally getting a hold of Mark and confronting Patrica about her actions. This is unacceptable and completely unprofessional!!! Don’t waste my time when I’m paying you to help me!

Carson West

Had my first car buying experience with the team at Bob Moore and I couldn't be happier. Omar was incredibly knowledgable about the vehicles. He did a great job helping me make a decision that was going to best fit my needs and budget. Felt like Omar was fully invested in helping me make the best decision rather than trying to force a sale. John (finance manager) clearly explained everything and was patient and friendly as my wife and I worked through the process. From start to finish these guys offered great service and I would highly recommend them to anyone I know. Keep up the great work guys!

Jason Ballard

I was impressed at the options presented during our buying experience. The Sales Manager and his associate went out of their way to present a number of options that would serve us to ensure they could meet our requests. The process overall could have been quicker but that is a product of the amount of customers at one time vs the number of Financial employees. Overall, a great experience and I am excited to be a first time owner of a new Subaru!

Ashley Ford

Great experience buying my 2019 Ascent! The ordered process was easy. Every one was nice and helpful! Plus their puppy mascots are too cute!

Sandra O'Hara

I came to Bob Moore in 2011 when I bought my last Subaru. Pulled in asked for a salesman and no one ever came out. Needless to say I went to another dealer. Recently I looked online for a new Forester. I’ve been getting messages, texts and emails. Since I was driving past I stopped in. I knew exactly what I want. Walked around the whole lot and I’ll be darned if no one ever came out. There was a salesperson helping another woman so I tried asking for help. He ignored me. They’ve lost my business forever.

Dorena Prigmore

Absolutely love the people here very friendly great atmosphere Victor Dewberry is the best salesman great experience

Arnold Phillips

Plenty of people to help you in every way

thecatjumped .

My used Forester purchase will be the final dime this auto group will get from my family after 3 car purchases. They made it clear that the sale is all that mattered and that used vehicles are not gone through before sale. Shortly after purchase I was told my belts are bad, but that's normal wear and tear so I'm left to pay for it and the tech said I needed suspension repairs that the warranty (purchased from Bob Moore) declined because I haven't had the car long enough for the part to be bad. When I complain about this the used manager, Sean, then tells me his techs just look for any repairs to put on the ticket and this part doesn't actually need replacing. Are you kidding me?!?! The topper is when I got a flat, go for the spare and it's absolutely flat, I'll take some blame because I should have checked. This company practices poor business and they don't care about you unless it means more money for them. I would give 0 stars if I could for the entire Bob Moore auto group. Sad the slogan should change to "Disrespectfully Bob Moore"

Brent Cross

Went in for our 6,000k oil change and rotation on our 2019 Forester Sport. Was quick, easy, and effortless. They gave us a courtesy vehicle while it was being done so we were able to get done what we needed to. Thanks!

Leslie Kidd

At first we weren't impressed. Two gentlemen looked at us and turned around going back inside the dealership instead of offering to help us or saying that someone would be with us in a little bit. That all turned around when Heath came out to see if he could help us. He wound up having two customers at the same time but made sure we were well taken care of. Decided to go with a Subaru instead of a Honda CRV because of him. John made sure that he got the best deal possible for us in finance. Great team to work with. We are very happy with our purchase and our overall experience.

Taylor Brantley

I bought a used truck from Subaru a couple days ago and they are quick and easy to deal with they worked with me on price and delieved truck 2 hours away same day and got here at 8pm and had to drive back home. Good people highly recommend. Thanks.

Heather Turner

We LOVED our experience at Bob Moore Subaru. Our salesman, Bryton, was super helpful and friendly. He kept in touch but was never pushy. He answered all of our questions and helped us get the best deal on our vechicle! Our finance guy Landon was great too. We had a great experience and will absolutely be back when we need another vehicle. Thanks!!

paul shepherd

The dealership and sales person was very pleasant and made the shopping experience much better than other dealerships we shopped for a vehicle at. The reason I only gave them a 3 instead of a 5 rating is due to an issue with the car we purchased. The dealership had put new tires on the vehicle and we were excited that the vehicle we picked had new looking tires. The problem is the car is required to have run flats and does not carry a spare. The tires put on the car ARE NOT run flats and there is no place for a spare. The cost to change out the tires for run flat tires is over $1200. We will post more once we have a chance to see if they will do anything to correct the issue. ***** Update:*** After my review I was contacted by the dealership within a couple of days (on a Saturday evening no less). The sales manager (Andy) asked about my complaint an patiently listen. Without hesitation he said he would look into it and call me Monday morning. To my surprise Monday morning he called to say it was taken care of, bring in the car and they would put the proper tires on the car and they did!! No hassles, no problems. I can say enough about how great these guys were to do business with. We have bought from BMW, Mercedes and others, Bob Moore Subaru BY FAR has been the best car buying experience we have every had. Thank you to everyone there that assisted in this purchase.

Shelley Schmiedbauer-Nunley

I purchased a used vehicle from Bob Moore on Aug 31. My salesman was Justin. He was AWESOME! And the Used Car Manager (I don't remember his name) was the absolute BEST I've ever dealt with! They worked with me on the price & didn't take 2 hours to work it out. I'd say this was the best car buying experience I've ever had. And I've bought many in my 48 years! I highly recommend Bob Moore!!!

Val Wiestner

I took my car in to fix 2 recalls that were on the vehicle, they then gave me a loaner until my car. When I left, as soon as I got on the highway a rock hit the windshield and cracked it, when I got home I immediately called them to report it and they told me that they would look at it when I returned the vehicle. So by the time I returned the car the crack had spread halfway across the windshield. When I returned the car I showed them and the response was “well are you going to file a claim or pay out of pocket?” I then called my insurance and they told me that the windshield will be less than my deductible so they then charged me $1000 out of pocket to fix it without an offer of payments so I had to spend all my rent money before I could get my car back. Once I got my car no one talked to me about how the repairs went or anything else about my car. When I got in my car I quickly realized that all of my items were taken out of my center console and thrown in my back seat! I then emailed the General Manager and he said he would look into it and get back to me, it has been about a month now and no one has gotten back to me! I will never go back to this dealership after this horrible experience!

LaDonna Evans

We had a very pleasant experience buying our new Subaru!

Susie Rajeev

Great experience with getting our 2017 Forester serviced here. Yan Brown is a class act and he has always gone above and beyond to make sure that our experience is great. Thank you!

Beth Carter

It is so easy to schedule an appointment with the service department. I recently scheduled a routine oil change and tire rotation directly from their website. And in the past, I've called directly to the service department and was taken care of right away. From the moment I drove my car in to the service area, to the time I checked out, I was treated as a valued Subaru owner. The waiting room area was bright, cheerful and warm, and I very much felt at home. And the coffee machine is a big bonus! Thank you Bob Moore Subaru for taking such good care of me and my Legacy.

Ashley Allinson

Impressed with not only my vehicle, but the people there. They seem to know how to make everything just come together for you in order for you to get the car that you want! Naaman helped me pick out my Subaru Crosstrek and Lonna helped with the financing. Great dealership! I plan on buying Subaru's for life!

Tiffini Bryner

This was one of the worst experiences I have ever had. We went in with financing thru our bank, dealership ran our credit twice any way, then tried to get us to go with their financing when clearly it was way higher than our bank, they wanted us to put money down after we had financing, then when we wouldn’t the finance director called the GM and stated we were leaving due to us not have any money to put down. She was very very rude and we will never go back and never recommend anyone to this place!

Robert Winters

Landon Bolt took the time to explain the things I wanted and just gave brief information on things that were not of concern. He was very respectful and considerate during the process. I came in at first just to drive and sit in back seat to measure comfort in comparison to other competitors. I told him that was all I needed and that I would bring wife in to see her opinion. I went back 3 days later. I was not called and bugged during those 3 days. I was given a card and explained that if I could give him a call so he could have a vehicle with options I liked ready for her to drive. I searched other dealerships. I got phone call after phone call and they kept bugging me. I called Landon and as I pulled into the dealership the vehicle was setting up front ready for me and my family. I came out and we took off for a ride and demo for my wife so she could see the safety features that I felt were important. She agreed after experiencing them. We walked over to the office and I ask her if she was able to decide between the various competitors. We bought the vehicle that she liked best. We compared various luxury models but the Subaru fit our family. I never thought I would buy a Subaru. Surprise... Wife owns a Subaru Outback. We picked the Subaru over Volvo, Benz, BMW, Audi, and Cadillac. I have bought several vehicles from Bob Moore since 1988. This was a great experience and I stayed with the Bob Moore family. The Finance department Mark Lee was also great. I told him I needed every protection possible so my wife feels comfortable and never has to worry. He put a special plan together that meet all my requirements. Thanks you Bob Moore Subaru and Bob Moore Organization. Sincerely,

Sharon Compise

We have purchased many cars in our lifetime and this dealership has far exceeded our expectations. Their customer service is second to none and we feel like we are actually friends with some of the staff. They make you feel like family the minute you walk in. We did not feel at all pressured to buy anything. Best experience ever and we will be forever repeat customers! Kudos to Charles and his awesome staff!!!! Keep it up!

Gabriela McAllister

Amazing team at Bob Moore Subaru. All the service representatives are amazing, kind, professional and just good people. Love the folks at check out. They make it easy and wonderful. The sales team as I just bought a new Subaru was above great. Everyone is really extraordinary in their kindness and professionalism at Bob Moore Subaru.

Charles England

Great service after the sale, very happy with my Subaru BRZ

Gene Mashburn

Took in our daughter's car for repair. Service was prompt and friendly. They treated us right! Will consider that when we are in the market to buy a car in the future.

Rachel Oconnor

Bryton Cravens and Mark Lee were awesome. Bryton did way more than he had to to get me into a vehicle and Mark made sure I could afford the payments. Thank you guys!!!