Reviews of Bob Moore Kia Northwest (Car Concessionaire)

Steve Kuntz

Great service department. Good customer lounge and the service advisor explains all that they done.

Kristi Burns

Dalon and everyone at Kia made sure I was very well taken care of!! I highly recommend their service department at Bob Moore Kia in OKC!

Elbert Myles

This was one of my most enjoyable car buying experiences

Jose Terriquez

What can I say.. AC summer time and the AC goes out. Close to the five year/60K mile marker and Bob Moore service dept. Took care of us. Dropped the car off without an appointment along with passing on a loaner car over the 4th July week. Within three days the car was returned. Count your blessings and on having a Bob Moore family. thanks

Yasmin Vizcaino

Always friendly service. They call and text to keep you updated, and let you know your options before paying. I've always been pleased with the service there, and wouldn't want to take my car anywhere else!

Michelle Tompkins

I was on my way out of town and I began to panic as the place I thought was Bob Moore Kia had changed to something else and Closed. One of our son's told me to go to Bob Moore on Northwest Expressway and We are so grateful for the service we were given. Chris was awesome and we The Herman and Michelle Tompkins Family are most pleased. Thank You Chris and Bob Moore Kia. We look forward to doing business with you in the near future. Sincerely, Herman & Michelle Tompkins Happy Kia Optima Owners

Julie Burgess

They are terrific at Bob Moore Kia Service Dept. They are so helpful and courteous. I had to have my engine replaced and the turn around time was so quick I couldn’t believe it. I will absolutely continue to have my car serviced there.

Kristi Olsen

The service and parts department were so polite and helpful. Chris was excellent at following up to make sure everything was good.

deann adair

Staff is very knowlegable and friendly. Great waiting room! All New and looks Great! Friendly staff

Cameron Woody

100% would recommend with my current experiences. Walked in looking to buy a Stinger GT2 with AWD. Shane was the salesman who confronted me and began helping me. I told him exactly what I was looking for all the way down to interior and exterior color. Neither him, his manager Dante, or the GM John tried selling me on something they had on the lot, they began searching for what I wanted. After negotiations we pinned down a number we all agreed upon. The next 3 days Dante searched to find the exact car I wanted, he was in contact with me every day letting me know how it was progressing. I have been told it will arrive on Tuesday the 18th. I got the call that it had arrived a day earlier, Shane made sure the car was prepped for pickup and even stayed late that night so my wife and I could get it that day. 10/10 for Shane, Dante, and John, they will have a return customer.

Elana Ford

Excellent customer service in the service department!!! Chris Myers provided excellent service! I made an appointment to have my oil changed. They also rotated my tires and washed my car!! I expected to pay a lot more but it was all affordable and the service was outstanding! I was there an hour at most. The sitting area was comfortable and Chris made sure I knew where everything was located and what they offered. I'll continue bringing my vehicle here!!

Recea Stitt

We were pleased with the service we received at Bob Moore Kia today.

Greg Bellah

They always take great care of my vehicles. It is rare to find a dealership, or any mechanic for that matter, where my wife can go without me and not be hassled with unnecessary up-sales and charges.

Giovanni R. Tirado

I went in to get help about an issue with my hybrid. Hands down the worst experience I’ve ever had with any car dealership. So bad that I had to go to another bob Moore dealership just to get Kia to deal with my car, since regardless I would have to go through Kia since I have a Kia. Not helpful, condescending and extremely rude. And when I went in to try and get the employees name, he begins to practically yell and follows me to my vehicle in a way that I couldn’t confuse it for anything else other than him acting like he wanted to fight me. His name was Daylon.

Audrey Hunter

I didn't realize it would be that difficult to purchase a car. Our sales lady was great with helping us get the car we wanted, however when we went into financing everything went south. After we left the dealership that night with the car our sales rep, Rob was going to get in contact with the bank to sort our payment arrangements. I get a call 2 weeks later that something went wrong and i needed to get a new paper tag. Fine. a month passed and i still had not received my title. I called multiple times when our finance rep would not answer the phone or return calls when we went up there to speak with him. i FINALLY got my title went to get my tag and had $50 worth of Penalties. It has been days trying to get reimbursement for the penalties. The finance rep never returns calls. I certainly will not be purchasing another car from Bob Moore.

Will Franco

Service here is professional and your treated with outstanding customer service. Chris has always been there to greet us and take care off our vehicle as if it was his own. His very knowledgeable and will explain or answer any questions you might have. At times he has worked in to schedule us in last minute, even on a busy day for them. It's been a couple years since we started bringing our cars here and will continue to do so. In out and worry free. Also bought 2 vehicles from here and Kyle has been very helpful and patient. He helped us get into a vehicle and he has gone above and beyond his expectations as a sale guy. This guy will work hard to help.

James Howard

Thank you Robert Calanche for great sales service!

Sarah Boydstun

Great customer service. Very polite and more then just the service and part people go out of their way to make you feel welcome. I recommend buying and replacing small items like filters for your car your self as they are upcharged for them to put them into your car. The new facility is great. Very clean and welcoming. Will be great when all the construction is complete.

Sherry Short

Bought my new Kia Optima from salesman Shane. What a guy, so helpful and patience with me. I will go back when I get ready for a new car. As for the finance dept. Well Robert Ali is outstanding young man. He went way beyond services for me. These two guys are good examples of what young men should be. Thank you Bob Moore managers for hiring great guys. Nothing but good things to say about Bob Moore

D Chadwick

I have had my 2016 Sorento serviced here two times and received excellent service both times including follow up texts making sure all was well. Thank you Kia Service Department

Lucas Ward-Stebbings

Really good customer service in the service department today and a really nice building! Update: Buying a car here was not the best experience for me however.

Reba Stegall

After receiving unprofessional service from Boomer Kia from general manager James E. Wade on Monday, 18 February 2019, I decided to take my business to Bob Moore Kia. Once I got out of my car and walked to the front door that for some reason couldn't figure how to get in, Mr. William Baylock popped his head out and said, "come in this way". He then preceded to ask me how could he help me. I told him due to me already test driving the GT2 last year when they first came out and didn't like it due to the Shift by Wire, I was interested in purchasing a 2019 Kia Stinger GT1 in red, but first wanted to test drive one if they had one on the lot. He told me that there wasn't a red one on the lot but there was one to test drive. After test driving the vehicle, I asked if the dealership would be able to find one for me in red. He stated there shouldn't be a problem. That's when he went to Mr. Dante Williamson and posed the question. While Dante was doing his research, William got some personal information from me and sent via email the pre-qualification form because he knew that I was a SERIOUS buyer and that my word was my bond which is rare these days. Dante was able to find a car of my liking and then that's when we agreed on a purchase price and shook on it (like people did back in the day). I told Dante I wouldn't sign any paperwork unless my husband was present. So I told both gentleman that we'd be back the following Saturday to sign the paperwork to get everything rolling. On Saturday, 23 Feb 19, we arrived to find out that the car I wanted, the dealership he went through was not willing to give it up; therefore making me very disappointed and my husband a bit turned off. Dante immediately searched for the car with another dealership. The car that he found for me didn't have a few accessory options that I wanted...but he was able to get them added to the car for the exception of one item because it would have had to be done when a car is ordered, which I was fine with. Because of his due diligence, the dealership he went through was willing to work with Bob Moore Kia and I was able to complete the transaction with finance. William Baylock kept me updated on the processes of the car once it had arrived. Due to the car coming from a two tag state, I requested that the front plate be removed and to have the body shop make the bumper look as if there was never any nail holes. William came through for me on that. WOO-HOO! The car was ready as promised for me to pick up. On Friday, 1 Mar 19, I was greeted by William and Dante and was thanked by both for trusting them to provide customer care. Because William had a client to assist, they brought to the team Josiah Veteto to go over the car with me (syncing phone, UVO, etc) who was very professional and patient. After Josiah was done, William was able to come to see me off and stated to me to not hesitate to contact him in the future if I ever needed anything. I want to give a SHOUT OUT to Bob Moore Kia's team, William, Dante, and Josiah. Due to their 100% stellar service and LISTENING to my wants and not trying to sell me something I did not want, made the process run smoothly from start to finish. That's how I like it!

Laramie Blackwell

After having several bad experiences with another dealer in the area, I am so happy to have found Bob Moore! They didn't make me feel like I was stupid when telling them about an issue with my starter and tried their best to diagnose the problem. I will definitely be back and I will be purchasing my next Kia from them! Chris in the service department was a great help!

Tarod McKnight

The service technicians at Bob Moore Kia were friendly and very welcoming. The waiting area was clean, and the services were completed at a very reasonable time. I enjoy coming to this location for my service needs.

Trisha M Morris

They were friendly but ended up being a typical dealer. My husband and I were very transparent about our situation. We explained to them we were upside down on our vehicle and just wanted to see what could be done with rebates to eat up the negative equity. They then proceeded to say it would be easier to do without the trade(this is illegal), which I clearly told them I wasn't comfortable with. Then even after they attempted to do the deal without the trade, they wanted money down on top of expecting me to allow the car I have now to default. Needless to say, we decided not to do business there.

Kaely Jackson

I've had all of my oil changes here and I've always had a great experience. Would highly recommend.

K Hanna

Received my service as expected. Asked if I wanted a car wash which I did. Apparently the people who do that were not at work yet so I did not get one unfortunately. They did vacuum the inside though.

Cynthia Winston

EXCELLENT SERVICE ! Waiting area top notch! It allows visiting with owners to discuss the pros and cons of driving their vehicle. I will call next month for an appointment to install my eyelashes . Honorable mention: Chris(in service) is attentive, kind and a professional . Thanks guys "for the service"- you keep me coming back! May the LORD bless your day!

Lana Ryburn-Cross

William Baylock was an excellent salesman & worked diligently to meet our pricing goals. So appreciate his efforts.

Becca Simmons

I took my 2018 Kia Sportage in, because the front end does not feel or react as has in the past. Vehicle has 22500 miles. They told me there was nothing wrong with it. They stated they drive a similar vehicle and had the same result. I have driven the car 15 months and I can tell the feel of the vehicle has changed. But I am not a mechanic and will take it firestone for a second opinion. So I apprecIte them looking at it. But very disappointed that it is still reacting oddly.

Julie Huber

Great service and they were finished with my car quickly!

Ginger Snap

I love Bob Moore Kia! I have used their Service Department for years. They are trustworthy and efficient. Their employees are courteous and friendly. They also have a very nice waiting room.

anthony redus

Writing this review three months late, but I feel compiled to share my experience nonetheless. I visited the bob Moore Kia website since I was in the market to buy a new car. The car I was looking at had a online price listed at $15,800 and their website has a chat box to corresponded with the a bob Moore Kia respondent. we set an a appointment, the representative gave me a name to ask for. I visited my bank to get pre-approved because I knew I wanted that car, at the price listed online. I live in Lawton so it was a hour and half commute with my father to get to to the dealership. I get there just to arrive at the dealership for the saleswomen to insult my intelligence about the online price listed on their website. I remember one of the quotes she said “the lady who operates the website, doesn’t even work here. I’ve only seen her once.” Classic bait and switch. I had no gain with arguing with those people o So me and my dad left, and started back on our way home. We got maybe 5 min from the dealership and a new salesman called my phone and left me a voicemail, much friendly this time. He reassured us if we turned around they would honor the online price they listed. Fuzzy on the name, i believe is name was chad, younger white male, tie clip. He got us all ironed out. End of the day this dealership got my business. But it made me not wanna buy a car for another 20 years.

Vabile Martin

I really enjoyed coming to you getting my car serviced, but on the 1st of February i had an appointment about my headlight that keep flickering on and off and prior to that visit i was here a week ago for the same reason and at that time they tell me my connector was not connecting and it was going to cost me 234.00 to get fixed but you fail to tell me about the 15 year extinction and unlimited miles that Kia manufacturer added due to the headlight. But the mechanic said it wasnt under the warranty i called the manufacturers myself and told her what happened with my lights and she told me to take back to dealership and you will change it out for free. I came to you Friday February 1st to get service and then the mechanic tell me that oh the problem is in my signal light and is going to cost over 500 dollars now but my signal light is just fine so now i have and appointment to go to Kia consumer so they can fixed the problem by changing out the part that Bob Moore mechanics suppose to have done i am really disappointed on this issue. So now i can't trust that you mechanics at Bob Moore will be honest with me.

Anish Nambiar

I have been a regular at Bob Moore Kia for a long time . I typically do my service bookings online and they are fast and efficient. I never had to wait too long . Even while you wait , they have a good waiting area with Wifi and some refreshments etc. The last time I was there, Chris the service advisor noticed that the car was in need of a wash and got that done along with the oil change. Good job team for going the extra mile and you have a loyal customer here .

Jann Osborn

The buying experience was ok, when I took the car back for detailing they removed my new Pike pass sticker and then claimed the didn't and told me I should not leave valuables in the car. The Pike pass sticker is not something you take off and put back on.

Carolyn Marshall

My Kia Optima gets top-notch care every time I go in. When I leave, it feels like a brand new car every time after a service.

Nathan Williams

Had my Kia serviced here and it went great!! Would definitely recommend coming here for any car problems.

Adina Evans Cornish

Great customer service, I was kept updated on my service threw the appointment.

Zona Storie

First time for my daughter to have to deal with warranty work. Can’t praise this team enough on their customer service. Great experience!

Dade Morrison

Excellent service and the customer waiting area was full of snacks and drinks as well as a charging station for electronics. Wonderful!

Madison Flynn

Waiting time took over 4 hours for front brakes alone. When I called to make the appointment I was told that there was a recall so they would take care of that also, but when I got there they said the instrument needed to look at the car was not available so I would have to come back another time for the recall. I have also been to this location several times and I feel that if you have to wait over 2 hours they should offer a loaner car but they always say the loaners are out.

George Briden

Had a problem with my car, went in and they took care of it. Great customer service.

Shanda Hampton

Fast, courteous, and took very good care of my car and needs.

Alicia Horton

Excellent customer service and will definitely buy a car from them again. William was an awesome sales man.

Shearal Haynes

Although, I waited a little over the time given the service was great and waiting area was comfortable with WIFI access, snacks, and coffee/ water. Dalon was very helpful given my wait time. I would recommend this place.

Alejandra Ramirez

My experience was great....I went because I wanted to see a car I seen on their website, great price and knowing my credit wasnt all that great this car was perfect but when I got there that car wasnt available anymore....Kenny helped me find a car and I appreciate him being honest with everything, NO CAR SALES TALK, once I picked my car I was nervous going to the finance dept. because I knew my credit was not good BUT Mat helped get my car he struggled a bit because of my credit but he fought for me to get my dream car (for now) :-)....I cant Thank enough Bob Moore staff especially Kenny and Mat for giving me a chance of having a better car

Diane Frost

My whole experience was very pleasant. I was greeted by a very nice and polite staff that made me feel comfortable got to my KIA immediately and I was early. The waiting area was so nice and comfortable and I especially loved the Expresso. Five stars from me!!

Sheng A

Excellent customer service. Sales man William is very friendly. We called and ask if the suv that we want still available he said yes and told them we wanted to see it by the time we arrived the car is already there in the front for us to check. Everyone is friendly even the Finance Manager forgot his name but he is very friendly and professional. I would recommend Bob Moore Kia to everyone if you want to purchase car..By the way bought hyundai Santa Fe.

Cisco DeLuca

Bob Moore Kia service department staff is always courteous and helpful. Even though this was not the Kia dealership I purchased my car, they are still quick to help. The waiting room has coffee machine, bottled water, snacks, TV, free WiFi, workstation and charging stations. It's easy and comfortable.

Brad Townsend

TOTAL WASTE OF TIME. I called today at 2:45pm and talked Salisha and inquired about a certain car that was on their website. We live almost in Moore and it is a 40 minute drive so I wanted to make sure the car was still available before driving to see it. Salisha stated the she just looked it up and yes it was available. I said that I would be there about 4pm. She texted me that it would be up front cooling off and that I should ask for Product Specialist Reiko. We arrived at 4:02pm and was greeted by a man named "Hot Sauce" and I asked to speak to Reiko. Hot Sauce stated that he was going to help us. I told him I was here to see this car that I thought about buying. He went to the Reiko's office and came back in about 5 minutes and stated that it had been sold this morning. Bob Moore you lost my business and I hope others will beware.

Mandy Williams

Very friendly & helpful staff, clean facility and just overall great experience.

Tierney Soergel

Chris, the service manager was AMAZING!! He did everything he could to ensure my damages were covered by warranty and went the extra mile. Chris was great as was the service team .Highly recommended!

Jim Cunningham

had to take my Kia in for a software update. Everyone was very friendly and professional. My Tech was Dalon and he did an amazing job of keeping me informed and following up. I really loved the new customer lounge, it made the wait much better. Thank you!

Nina Thomas

I bought my Kia here. I took it in for an oil change, tire rotation and my air conditioning check. I had and appointment and they had my car overnight. I checked all morning all afternoon left messages and no response. I called next morning my chair wasn't ready until noon. They didn't fix the air. They said it was blowing cold. I ended up having to take it to Boomer Kia.

James Conlin

My daughter took our 2013 Kia Soul for quarterly service for her first time. The group was very nice and courteous to her. A great first experience for her, thank you!!

Claton Chandler

Great Service Department. Made me feel like I was the most important part of their day.

Connie Connie

The program won't let me post two separate reviews; it keeps sending me back to edit my first one when I try to post a separate one. So I'll just list them as #1 and #2. 1. I bought my car there Dec. 30. It had significant scrapes and scratches on the bumper, which as part of the agreement for me to purchase, they repaired, so I didn't drive my car off lot until Jan. 7. I worked with Shayla Ellis and Chris Higgins. Most everything went well; Shayla and Chris were both easy to work with and professional. I was just surprised that the gas tank was so empty. When Shayla and I went on a test drive, I commented to her that the gas gage was on empty. Then awhen I agreed to buy it and pick it up after they fixed the bumper, I thought they'd at least put enough gas in it to get it off the "E" line. But when I picked it up a week later (having forgotten to ask about the gas) and drove away, at first stoplight I noticed the warning light was on that I was about to run out of gas! I'm glad I made it to a gas station in time. I felt sort of like the nice ice cream sundae I'd just been served had a spoiled cherry on top of it. This part of my experience gets 3 stars. 2. Now that I've been driving my new-to-me used car, which is only a year old, for a couple of weeks, I've found out that the driver's door leaks in the rain. I was very unhappy and took it back to the dealership today expecting to have to argue with them. Shane helped me. He went over to the service department and asked one of the well-experienced guys there to look at it. He was able to smooth a warped spot back into place so it lined up again. He did it right there while I waited since he said it was an easy fix! I then drove it through a carwash to test it. No more leaks! I'm a happy customer now! Thank you to Shane, and I'm sorry that I didn't get the service guy's name but Shane knows who he is so I hope he can thank him for me! This part of my experience gets 5 stars.

Sean Peel

Excellent service and knowledgeable staff!

Mark Patredis

Dalon was friendly, attentive and professional. My maintenance was performed in the estimated amount of time and the waiting room was very comfortable.

Paul Davis

I called to get a new battery for my Fiancé’s car and the Service Department Manager was extremely helpful in getting me to the right place on the phone. Then, after I showed up, he walked me to the parts department to get it. They were SO busy that he jumped in and went and got the battery himself and checked me out. Super job, great customer service on his part, I was thoroughly impressed. If he was a car salesman, I’d be looking for him the next time I went car shopping!!

Jim Lee

My six year old KIA Hybrid just died on me. No power. I had my car towed to Bob Moore Kia. Chris helped me out. As I was leaving I got text from Chris saying he would keep me updated. He kept me update for the day and as it turned out wonderfully nothing was seriously wrong. Until I traded for this KIA Hybrid, I had driven Cadillacs and Saabs all from Bob Moore. They have offered me tremendous service and support weather I was driving high end or economy! And service professional like Chris really makes your day. Ask for him by name.

Sam M

This place has a good location and a pretty quick service area. I had a big problem with an engine on a 2 year old car and they tested it and are replacing the entire thing no cost and getting us a rental. Really friendly new staff at the front and easy to work with. This may very well make me a loyal KIA customer.

Nancy Winkley

Timely service for finishing so many things! I had a coupon for a free brake inspection, plus had my car washed, oil changed, tires rotated, and a few other things -- all done in about an hour! Staff was friendly and showed me what would be charged, and the services they would recommend.

christiana albers

Very effecient ! Kept me updated throughout service and the experience was quick and smooth ! Great as always !!

Jan Korkmaz

Dalon was great help when I took a vehicle to service

lynette reinhart

I arrived 15 minutes early for my appointment and greeted with a smile and courtesy and after checking in was ushered to the waiting room where all the amenities were pointed. I never had it so good.

dragon slayer

ShaylA and Dante aka Hot Sauce were amazing!!! They made car buying easy and fun! I look forward to coming back and getting our next one and the one with Bob Moore!!

Prissy Arthur

My sales guy was new but eager to help. I ended up leaving that day cause the car I wanted sold and the second choice I wasn’t approved for they said they had another at a different location that they would try and get me in. I went the next day to a different car lot where they had what I wanted and was approved within minutes. Now I’m getting credit inquiry from different lenders from bob moore Kia over 15!!! Every day more come in.

Alicia Ballard

Bought a 2016 Kia “certified” soul 2 months ago. Buying the car was the biggest pain. There for 6 hours and they messed up the paper work. Took 2 days to actually get the car and the Emission system and the passenger window was bad. Took it back they said they fixed the emission system but couldn’t fix the window because it wasn’t covered under warranty(but it should have been). Then called me and said I needed to pay and I extra $1000 to keep my car. They then fixed that. Then asked and sent emails for a good review. But today my emissions system is bad AGAIN. I regret ever buying a car from here. Good thing there’s a warranty on it.

Oklahome Inspections

Very good experience, felt like a got a great deal.

Denise Badger

Great service department and very clean waiting area!! Everyone was very friendly. I am looking forward to purchasing my next Kia at Bob Moore Kia....

Lori McFeeters

I tried calling the service department four times on Monday because I wanted to make an appointment to bring my car in. All four times I called, the phone just rang and rang. Never got an answer. So, then I tried the online texting. I was told that they would get my name, phone number, and email address to the service department and they would contact me. Still nothing. I'll happily take my car elsewhere.

Kelvin Kengari

They were professional and courteous to me and my family. The only thing they need to improve is; communication within their team. I was contacted by at least 4 people from the dealership telling me to ask for different people when I get there. The paperwork was done twice and the second time they called us to come back in while we were driving home. Other than than I like my ride, and would still recommend future customers.

Lisa Stephens

I would like to thank Bob Moore Kia workers, Advisors and Consultant for wonderful jobs they have done fixing my car same day and back to my Same day. They are my go to from now on. Thank you

no Time

I was lied to constantly by the sales department (typical). They mailed my title to the wrong address. They detailed the vehicle but somehow missed a ton of dog hair on and under the floor mat, dirt/dust in the vents and caked on grime on the steering wheel. There was also a small quarter inch impact crack on the windshield that I was told by 2 GENERAL MANAGERS (John Cosby, i dont remember the other GMs name) they would get fixed. After a month and a half of back and forth, they finally got my car in. I dropped it off with 1 crack and it came back with 2 cracks that John Cosby argued both were already there. Which doesn't matter since i drove all that way to get my windshield repaired and it still has damage! 2 months later and my windshield is still broken. Choose a different dealership!!!

Robert Rayburn

They have always taken good care of me and my car.

Mary Sendall

Went with plans to buy a car, had done the research knew what I wanted, had been working with a salesman who actually listened to me. We drove about 3 hours to find the car I was wanting parked out front waiting for me to test drive. This vehicle had everything I wanted and after very little discussion about my trade-in, I bought the car. The dealership made it very easy to buy, finance and drive away. The sales staff and their support staff were all very helpful and kept us entertained and comfortable while we waited for paperwork and car to be detailed. The best car buying experience we have had!

Cheri Richardson

William Baylock, our salesman treated us right from start to finish! Definitely worth your time to stop in for a test drive.

Michelle Ferguson

I am always very well taken care of and appreciate the exceptional service I receive!!!

K Mennem

I had a great experience with Bob Moore Kia. Shane was an excellent salesman and helped me through the whole process greatly. Even after buying the car he has helped with anything I asked. I recommend asking for Shane if you stop in. Bob Moore is a whole world above their competitor Big Red Kia in Norman, where I had an absolute horrible experience.

Abigail Arnold

Kia advertised a deal on their website for a car. When my father drove to the dealership and asked about the vehicle the sales people were very rude to him. The sales men said that the post was "a mistake" and they would not honor what they had advertised, yet they continue to bother/call my dad about purchasing a vehicle. Obviously a bait and switch scheme. I will now never purchase a vehicle from Kia and I do not appreciate their employees treating my father so poorly.

Donna Bynum

I have a 2015 Kia Optima that I purchased at Bob Moore in 2014. I have always felt like family when I go in due to the excellent service!! Chris is so nice and helpful and my salesman,(William),never fails to greet me and chat like my best friend!!! Service dept. is totally awesome with snacks,coffee,reading and Wi-fi! I always feel important and welcome there!!!!!

Ami Tull

I always get my oil changed at Bob Moore Kia they have great service and take really good care of you!

Susan Masicampo

Chris in the service department greeted me and was very nice during the process. The waiting area was nice and clean. Work was done within the time they had estimated. They even washed my car a bit to get all the dirt off from the recent weather. I will definitely bring my car back here for any more recalls. Thank you so much!

Alaina Johnson

Had two recalls on my Sorento. Made an appt, received a friendly greeting when I arrived, started on my car immediately, and kept me informed during the duration of the appt. And I received a complimentary oil change! It was a pleasant experience! Dalon and staff were great!

Robert Redhawk

Great, I purchased a higher priced Sedona than I planned out I am glad I did. It is the nicest vehicle I have ever owned! The sales and finance staff were great. It's a beautiful vehicle, absolutely beautiful, thanks, Redhawk.

djbayouth .

Excellent customer services. I highly recommend Bob Moore Kia, Northwest expressway, OKC.

Stasia Blankinship

Very good customer service and even better vehicle service!

STEPHANIE BALL

Your customer service not great and salesman need improvement with call the customer about there vehicle. It took too long sign paper

Susan Mitchell

Very friendly, timely, and excellent service.

Carla Hinton

I took my daughter's Kia Optima to get the air-conditioner serviced and Bob Moore Kia provided quick and efficient service. Within an hour or so, they called me to let me know my options to get her AC on track. I appreciated their candor when we discussed the car's issues. In the end, I was happy with the way I was treated and I really appreciated that they didn't take a long time to get back to me about what was wrong.

Deborah Godwin

Chris in Service Dept. was super friendly and helpful. Thanks for taking care of the recall and making my visit very easygoing and did not take long at all!

Sally Ritter

The service department at Bob Moore Kia is excellent. My experiences there have always been pleasant and no stress. I particularly appreciate Dalon and Josh who will always take the time to answer any questions and thoroughly explain things to you. They are the best. I feel very confident taking my car for service there!

Cion Lee

Nice people. Fairly quick process compared to some I've dealt with. No games. Salesman took his time to answer all our questions. I never felt pressured. We left with my husband's dream truck...bright and shiney red Ford. Only one thing keeps me from giving 5 stars. ..truck was dusty inside and no full tank of gas. His car wash was frozen so I understand it could not be washed but they should have wiped down the inside. The tank was about half full....I guess I'm just spoiled to that. I have always had a full tank driving off the lot. I recommend these folks if you need a new or used vehicle.

Taylor Whitehurst

I got my car serviced here and Dalon was very helpful. I was there for about 45 minutes which wasn't too bad at all. Everything was convenient and easy for me!

haras siuls red nav

It was a cool experience, hopefully I'll get contacted when they get the replacement parts for my car

Martina MartinaS

Great service. Listened to me and to what I had to say. Love the new service center. Very comfortable customer lounge.

Ashley Rossman

Very helpful and friendly service! I’m not auto savvy but they always help me with what I need.

Steffanie Nicholson

By far the best dealership in Okc. Although they are making improvements within the dealership, the staff remains amazing, waiting area is very complimentary. Will be back for my next purchase without a doubt.

Anne Lawrence

Always kind and professional when I call. They were booked solid Thursday when I needed to be towed there but then fit me in. Apologized for the wait but I was excited they could fit me in and take care of the issue and have me back on the road. I love this service department.

Patricia Hill

Excellent staff. Very friendly!!! It was a pleasure waiting on my car.

Sheree McMillen

Greeted promptly and with a smile, waiting room was clean and comfortable and they would pop in here and there to keep me informed of the progress. Once the inspection was finished I was informed of all my vehicle needs and he took the time to answer all my questions and concerns. The overall experience couldn’t have been any better!!! Thank You very much!!!

Heather Ingram

Jeff G. In sales And Robert A. In financing Are outstanding! They helped me get the exact car I wanted after another dealership treated me horribly. I have nothing but good things to say about this Dealership. #kiastinger

Paul Dalrymple

- I was told by Josiah (car salesman) that anyone that I sent to him and bought a car. He would pay $500.00... When I sent a good friend of mine and he bought a car he it dropped to 200.00, but that was ok if they would of honored it. It's been months now and when I call him to ask about it (several times) he would say he'll look into and call me back. Never has and now he won't take my calls. I thought this was an honest dealership, but now? If they are dishonest to any point just to close a deal? You can not trust them. If you go here BEWARE! I for one will not be dealing with a business that I cannot trust. If they will lie about this, they will lie about anything to get your business. I'm telling everyone I know not to go here!

Clinton Lawson

Not the greatest dealer I have dealt with told me they were putting a new tire on it well not brand new is what they meant.

Kelly Rodgers

Very professional top-notch customer service! They kept me informed every step of the way and worked with my limited schedule to order and replace manufactured recalled parts for my KIA Soul. The car is running great! I highly recommend the Bob Moore Kia Service Center. Thank you!

Shane Wauhob

I did not feel any pressure to buy, excellent customer service , got the SUV I WANTED AT A GREAT PRICE.

Denika Givens

I wasn't even planning to buy a car the day I went in. I was looking at options and to see what kind of money I needed to come up with. The salesman, Josiah Veteto, was not pushy at all! After going over my options with me, I was able to walk out the door that night and get into my brand new car! The staff was very friendly. I had my daughter with me and they gave her snacks and she was able to watch cartoons while I sealed the deal! Awesome place to buy a car!

Kathy Stillman

I have always taken my vehicle back to the dealership for maintenance and I am very happy with the service that I receive including the refreshments and free wifi that they provide. They also have a very clean waiting room

Logan Harper

Didn't think in my entire life I would be posting a positive review of any service Kia could offer. After many weeks and likely hundreds of hours of internet searches looking for the right car to make my next daily driver, I found the car I was looking for and it was on the lot at Bob Moore Kia. I stopped late one day to look at the car, and was not pressured to leave my information for a call back. The used car I was looking at had been on their lot a while and was likely going to change dealerships soon, maybe even states. A few days passed and I figured I would see if we couldn't make the deal happen. I met with a sales associate, who recognized me as I recognized him, and he showed me the car I ultimately purchased. My credit is slightly spotty, and my trade in was in need of a few things and was pretty high mileage. They paid off my trade-in, added no negative equity to my final deal and took a little more off the price to get my monthly payment where it needed to be. Aside from the down payment it was a fairly painless and honestly was quick for the hoops we had to jump through to get the deal struck. All in all I would buy the 2012 Camaro ZL1 from Bob Moore Kia again. One satisfied Kia customer here.

Carolyn Wilson

Very clean, great customer service. I will definitely be back!!!

Michelle Beard

We dropped in to have a new key fob programmed, and although they were short on staff this day, they squeezed us in and got in done in about 30 minutes. We spoke with several people in parts & service and everyone was extremely kind and helpful. Very nice sitting area with tv was available as we were waiting. Even an space for kids to play and watch their own shows. My experience could not have gone better.

Cristie Kennedy

Service department did a great job taking care of me. Chris is professional and courteous.

Mandy Waldrup

First time buyer of a brand new car and I couldn't be happier!!!

Sandra Strain

Each and every experience at Bob Moore Kia is a family feeling one, great customer service, they care for you and your vehicle.

M Col

John Moore, the salesman, was a perfect fit for us- Friendly, patient, knowledgeable and No high pressure. The service team had our new Telluride ready quickly.

Karen Machalek

Chris in the service dept is great. Very nice, honest and helpful. I love my Kia!

Candance Scott

My experience with my Bob Moore Kia has been awesome.

Briona Kunard

Not every employee, but I had one absolutely disrespectful “manager” to deal with. We wanted to see what their Labor Day weekend sale offered and it was actually no sale at all according to who was “helping” us. We were asking about the sale and cars and we had our children with us. One sales person was expecting we had $2,000 down today as well as making $300 MINIMUM payments monthly for the cheapest car they had. I was interested in seeing the deals on kias. However for those prices I’d be visiting BMW and a much nicer car. Mind you, they were disrespecting us and assuming my car was terrible. It’s paid off and in great condition actually. The manager then asked if we just came in there to just change the babies diapers. Apparently we didn’t seem serious. We aren’t going to throw out $2,000 on a down payment on a Kia of all cars. What “sale” and trashy manager!

Eric Logan

Great experience. Timely and detailed work. Thanks

Lauren Medlin-Rodriguez

The guys in the Service area are the greatest ever! They’re nice, really helpful, and explained so much to me when it came to my car compared to the other dealership. I’m always going to come here for services on my Kia! It’s worth the drive!

Virginia Lorance

Chris in the service center was amazing. He made sure everything was checked and done properly. It was finished in a timely manner. I would definitely recommend coming here for any service needs.

Sadi Breshears

Very nice employees & quick service!

Mike M5

Had a great experience with salesman Jeff Graham on our new Kia Rio. Staff and management were knowledgeable and extra friendly. A guy that looked like Zeke Elliot also helped us with the order - same haircut, but I'm sure he's not as fast! Oh well, he helped us get a good deal anyway haha. I definitely recommend this place to others.

STEVE W. SLEDGE

When I called earlier this week to inquire about a vehicle I'd just seen online, and told the young lady that I would arrive in a couple of hours from Duncan, she told me to ask for Phillip, their used car sales manager. She informed me that Phillip wanted to meet all new potential customers. Unusual. I've been purchasing vehicles for more than 50 years, and Phillip was a breath of fresh air. Such a nice person. Turned out that we knew of each other indirectly, and I used to purchase cars from his grandfather at the Cadillac dealership he owned here in Duncan. Phillip assigned me to Corbin Morris to handle the sale. Corbin was honest, transparent, and set about providing me the information I needed than trying to 'sell' me. Such a good guy. Then I sat down with Bob Trumbley, their Finance Manager, who made the process a breeze. Such a down to earth individual. Though it was later, we spent as much time talking about growing up on our farms as the 'deal'. My experience with those I worked with at Bob Moore to purchase the vehicle I chose, could not have been more pleasant, and I have no hesitation in recommending them.

dianna white

This was a pleasant experience. Everyone was helpful and no pressure was applied. The lack of applied pressure was the reason I bought the SUV. I did not feel taken advantage of. I will refer family and friends to this Bob Moore Kia on N.W. Expressway, OKC.

Gary Walters

I was very pleased with my experience at Bob Moore Kia. The price on my Tacoma was reasonable and there was flexibility in the price. Also the salesman did not use pressure tactics, was really cordial and sociable. I really enjoyed this car buying experience!!

Mary Seifert

I have used Bob Moore Kia for service on my vehicle in the past and always had a good experience, however, this time was different. Once I finally got an appointment, the service was great and efficient, but getting an appointment was the problem. I called them four times in a two-week period, and each time the person in the service department who answered my call said they would pass on my request to a scheduling manager who would call me back to schedule my appointment. Obviously, said manager never called. The fifth time I called, I finally got someone who was able to schedule me over the phone. But other than that, all went well and my car is running great. I will continue to use Bob Moore Kia in the future despite this hiccup.

MsCcrenshaw .

Bob Moore Kia, a very professional and clean facility. We recently joined up with Bob Moore Kia team for service on our 2016 Kia Soul and 2017 Kia Sportage. We have been very happy with the service we have received from the Bob Moore staff, and will continue to have our cars serviced here! We are very happy with our Kia automobiles, and will continue to have them serviced by the team at Bob Moore Kia.

Zakiya Harris

Dalon was very friendly and displayed excellent customer service by not only making sure that my car was serviced in the amount of time that was stated at the beginning of the appointment, but following up with me throughout the process to make sure I didn’t have a need for anything as I waited. Any staff member who walked past me greeted me as well and they have a nice waiting area too. The overall experience was great. Thank you!

Roy Williams

Great people to deal with. Would have gotten 5 stars except for the high pressure accessory sales that actually occurred while in the finance office. The sales man was very helpful and accommodating.

annetta mason

I had a great experience at Bob Moore Kia...I was allowed to take my time, drive several vehicles home, and set my own schedule. I never felt pressured, hurried, or held captive. Love my new 2019 Kia Soul...safe, dependable, comfortable, economic, and the best warranty out there.

Shawna Echelle

Chris in the service dept was fantastic, he kept me updated through the process of getting my vehicle fixed. Nobody ever acted like we were a hassle when we called for updates etc. warranty work can be a pain in the butt, but this location made it a breeze. Additionally, their lounge area is amazing and not only was everyone in the service dept wonderful, the customer service is great down to the employees at the door. Will continue using this location for any vehicle needs.

Chad Puckett

The team at Bob Moore Kia went above and beyond to take care of me. I was thankful for Chris and his communication, his willingness to help and not just manage. It gives me hope for dealing with dealerships.

JKD

This place is super special ...I walked in told them I have a car for sale and I wanna see if they are interested in buying it ...they told me to sit down and wait ...after 45 minutes I decided to take off and left my phone number with salesman ...never heard from anybody ..funny part is they weren’t busy at all ...everybody just walking around ...customer service is 0 here ...so if you are planning to buy something you might as well go somewhere else ...don’t waist your time here UPDATE We have been trying to call you guys few days already and nobody ever called us back ...we asked for manager few times and never heard back

Doris L

I went to Bob Moore Kia NW for an oil change, inspection, and tire rotation. I had a coupon, which saved me approximately $20.00. Dalon Thomas is the person who scheduled my appointment, and he is the one who took a personal interest in making sure that the service on the car (Kia Soul) went well. He is very professional, very personable, and has very good people skills, that include compassion, listening, and patience. I hope to come back to Bob Moore Kia again, in the future...and, when I do, I hope Dalon Thomas is the one I get to see and speak to, again.

juanita hastie

Still waiting on second pair of keys from Ian that we were promised.

Keshia Clark

I had the best experience at Bob Moore Kia. Dalon was the person to help me and I couldn’t be happier with how everything went. He explained everything to me that was going to happen and what could happen, he made sure I was comfortable there and was super professional. The entire dealership was very welcoming. I won’t take my car anywhere else now. Thank you guy

Kelli Espinosa

Josiah and Bobby are awesome! Great buying experience! Edited: 1 month later, while they were friendly salesmen, now we can’t get a hold of anybody that wants to help us get the title because our paper tag is officially out of date

Carolyn Kulbeth

I have always had tremendous service.

Malina Choate

So the service was excellent and they worked with me on the price. So here’s why I’m giving a one star, I bought the vehicle in March, last week I received a letter saying my warranty that I had purchased was denied. I was frustrated because I’ve gone almost 6 months with no warranty. I called the warranty company and they said they don’t warranty commercial vehicles. I’m like ok, then why and I just finding out. She said they have been trying to contact the dealer ship a few days after I had bought the car and they have had no answer so the letter that I received went to me and the dealership. So if I hadn’t got the letter I would still think I was covered and they would still have my money. Went and talked to the dealership and they said it will be up to 6 weeks for a refund even though I paid cash for it. We will see. I now do not trust the dealership and will never buy a car from Bob Moore again.

cindy gould

This was the first time in years that I purchased a new car and I was kind of dreading the whole process, but William Baylock at Bob Moore Kia in OKC made it a breeze and a pleasure! He was knowledgeable and made sure I understood everything I needed to know about the car. The financial dept. was also easy to work with and a very pleasant experience there as well. I will definitely buy from them again! Thanks, Cindy

Juan Levingston

I was in and out in no time. They are great.

Lori Penner

Very satisfied with my Kia Soul purchase from Bob Moore Kia! I was treated very respectful, which made me feel like my opinion mattered and that was very helpful in my decision to purchase from them. I would highly recommend them!!

Christian Wilson

Sold me a good car for a good price. Worked with me through some hard times and got me into something I enjoy driving and paying for (most important). The staff here went above and beyond to make sure I was taken care of, even though I'm a bit known to go on tangents. This place is undergoing a whole construction that should change their service dramatically so stay tuned. If you're looking for a good car with some people that actually try to get you the best deals, this is your last stop. I never would have caught myself driving a Kia 5 years ago, but now I can say I'm a happy owner. Well done.

Alison Campbell

They are great! I was in and out even sooner than predicted. They even washed my car!

Michelle Meazell

I bought my Sportage from here and since then the experience has always been outstanding. Friendly service when you drive up all the way until you pay for work. This last time I had a blowout and the tire wasn't available for a few days and they gave me a loaner to still make my Mother's Day plans out of town. I didn't even have to ask about a loaner, they said it'll be a few days and we have a loaner. I would think most places would just let me ride around on my donut tire until the part was in. I appreciate their professionalism, the communication, and the overall commitment to excellence at Bob Moore Kia NW.

Dekisha Carter

Had my car for 12 days no call til day 11 to be told diagnostic would be more since they needed to do more extensive diagnostic. Day 12 told engine spun a rod. 12 days to come up with that. Bright car 4 weeks ago due to grinding at front passenger wheel, sound occur occasionally n was hard to recreate was told nothing was wrong but may need alternator soon , nothing about engine. Car shut off m restarted but itself while driving (safety issue) n I’m told replace engine. I took to Firestone for 2nd opinion and nothing with engine also told no check engine light on so hard to say what’s wrong (I already knew that) BUT the grinding noise was my front half shaft, which they fixed but Kia said nothing was wrong

Ree B

Went in for a transmission flush and a couple recalls. Dalon took great care of us and had us out if there ahead of time quoted.

Alyssa Chavez

I went in to get two wheel bearings fixed under warranty. Jeff was the man that helped me the entire time and he was extremely kind, informative, patient, and humorous. I am very satisfied with the service I received.

Shawn Hainline

I had to have my Soul serviced and I called Bob Moore Kia in OKC, they said to bring it on in. From the minute I got there they were right on it, text me to update me on the progress and had me out in an hour. They even washed it! Chris was wonderful!! Chris called a couple of days later to let me know my part was in.A couple of day's after he text me to see how the car was. I\m hooked, they are the only ones I will use from here on out, Thank you Bob Moore!

Tabetha Worsencroft

Always a smooth, friendly experience. Thank You!

joel arnold

After talking to a sales person to confirm their advertised internet price and driving 25 miles I was told the price was a mistake and they wouldn’t honor the price so I walked out. I was never allowed to talk to the sales person I first talked to. Even after I walked out I had 3 different salesmen call me to ask when I would come in. The last person was a Manager who said he would look into the matter and call back but he never did. Very dishonest dealership. Have a complaint pending with KIA. Thinking of filing complaints with the FTC and Oklahoma State Attorney General. In my opinion it was a bait and switch scheme.Never heard from KIA regarding my complaint and it’s been over 2 months glad I ended up buying a Honda.

Tammy Chadwick

The new service area and waiting room is very nice. Chris my service guy was great. No complaints at all.

James Blunk

Very good experience with great staff

Karen Uselton

Wonderful service. Polite and understanding workers. Our oil was changed and the tires rotated and several other things within 45 minutes, and they were very busy. They are always fast and courteous with great service. I drive all the way from Choctaw just to have my car serviced there. Bob Moore has always been good to us.

Dana Duncan

I use the service department at Bob Moore Kia Northwest for all of my cars regular maintenance. The customer service is always top notch. They listen carefully to any concerns I have and are always very professional. This location also has a great waiting room with a kids area.