Reviews of Bob Moore Chrysler Dodge Jeep Ram (Car Concessionaire)

Stacie Lee

I had a terrible experience here. My salesman Cory n his manager made me feel completely unwelcome almost like I was irritating them. I had asked the salesman specifically what all needed to be repaired or any issues that came up when they inspected the vehicle. Said absolutely nothing....Never mentioned that the car was in a wreck w the entire fender needs replaced. I felt like I was being rushed and when i brought up valid points such as the car was priced above market or take off for the cost of repair I was blown off n put under more pressure to spend more money. I would not go back. If the sales experience wasnt bad enough they sold me a car and never gave me the title.

Trey Bennett

They were fast and easy. I was in and out. If you go in ask for Antwan, he’ll make everything super easy!

angelgirl011202 .

The service department is wonderful. Everyone has a smile and a great attitude. I will continue to take my car (my baby) to then.

Christy Gianino

We had a great afternoon at Bob Moore. They put resistall on the interior and exterior to protect the car and when done it smelled like a new car again. They gave me an oil change and rotated my tires. The rotation resulted in a much quieter smoother ride for us. They were kind and did an amazing job. Thank you Bob Moore and Aaron and the Bob Moore Service department.

Victor Schartz

They were great people to deal with the service,sales and finance.

Everette Surratt

Bob Moore is the most thorough service department in the Greater Oklahoma City Area. Many thanks for the service I have purchased and number of Jeeps from Bob Moore and would like to thank the service individual including the service manager.

Heath Kennemer

Purchase a new to me pick up through Ahmad. This gentleman was a great guy to work with and fair. Not only him but the entire staff were accommodating and patient, since we had the 3yr old and 9mo old. I would recommend this dealership especially Ahmad to a friend who is one market.

Madeleine Miller

Great experience, I have recall in my car and call Bob Moore,and they get the problem fix,everyone in the service repair and the people that attend my call,were very polite and nice ,they too, provide me of transportation to my college in the while they were working in my car, I recomend Bob Moore to everyone that need a car service repair!!Thank you so much Bob Moore for your amazing service!!

Paulette Campbell

They have great service!

Alisha Wallace

Great experience, excellent communication and customer service. Even though this is not the closest Jeep dealership to me, I will drive the extra distance just to have their service and work.

Bruce Cox

Bob Moore and my service tech David did a great job today. This was my first visit after purchasing this vehicle. He was prompt, arranged a shuttle to take me to work, later he called to keep me informed of progress. My return by shuttle was simple and my overall experience was surprisingly pleasant.

Tiffany Jay

They were very nice and professional. Kept me updated and were always kind on the phone. Alex was awesome! He made sure my Jeep was fixed right!

Larry Loyall

Brought pickup in for a recall, they got the job done in half the time that I was expecting. Aaron and the staff were very friendly and helpful. Great experience! Most dealers I've dealt with the service and parts employees are the least helpful, not here! Thank You

Marc Perry

I just had my GMC Sierra serviced at Bob Moore Chrysler Jeep Ram, where Aaron was my service advisor. I had a bad oil leak on my truck and Aaron and team was excellent on finding the problem. My service experience was excellent. Aaron as always takes good care of my and my family's vehicles. He keeps me updated and always makes sure they find the problem. Thanks again Aaron. We had to put my daughters jeep renegade into the shop on Monday and we took it Bob Moore jeep on NW expressway. Aaron was our service advisor and did an awesome job getting my daughter's jeep fixed. He found that we had a recall on a part that we were having issues with. Aaron thank you again for taking care of my family and thank you for being so honest and caring.

Bryan Reed

Genuinely excellent buying experience. The sales staff was extremely knowledgeable, professional and down to earth. Bob Moore has a very competitively priced selection of automobiles and I left satisfied that I got the best deal possible. Kyle in sales was a pleasure to work with. Ask for him when you get there and he will fix you up.

Merle Banks

They were able to get me right in and the amount of time they told I might have to wait was completed even quicker. The attendant was very helpful and respectful. Good experience for car repair service.

Renoy

Overall great experience with the purchase but my trade in vehicle was valued very low and was told they won't be making any money on it; however, they have listed the vehicle on their website for higher price. I am disappointed about this and they just wanted to make a sale happen for End of the month. I am changing my rating from 5 stars to 4 stars. In addition, I will be contacting RAM customer service to update my survey.

Daniel Hernandez

They did what I asked and they did it well. They did a free inspection of my car and let me know any issues that needed to be fixed or addressed and didn't pressure me into doing more than what I had originally sent my car in for.

Topsy Krets

I think I dodged a bullet by not getting the car from here now after reading the reviews, but I contacted this dealership to get a vehicle and made arrangements to come look at and purchase a car. (I had been pre approved for financing and had a trade in as a down payment which the sales person knew.) After taking off early and making a 40 min drive up to dealership I get a text 10 minutes before I get there saying, "I'm sorry but the car you were coming to see has just been sold 15 min ago." of course they give me the but we can see about another vehicle bla bla bla..... simple and plain answer is that they just wanted to get me in the door and didn't care how they got it done. When I called the first time to express my dismay the person that I talked to seemed to know exactly what car I was referring to with just the model of the car oddly enough. He told me that the sales person that I was talking to earlier that day was finishing up the paper work on the sale so I was transferred to the manager, however; he didn't answer and I haven't been called back. I call back again a little later and I got the salesperson that had gotten me to come up to the dealership for the car and he was quick to give me all sorts of reasons why the car was sold before I got there except the real reason of course. He even put it another salesperson saying they had sold it not knowing the the other salesperson I just spoke with before told me it was him that was finishing up with the sale. The real reason that car was sold is that they really just don't care what they told me, the goal was to just get me in the door. If this is any indication on how they handle other business matters then I would strongly recommend staying away from Bob Moore. I will never do business with this company no matter what deal or vehicle they get. Oh and please don't patronize me by sending me that sorry to here that bla bla the manger really wants me to contact him message, because judging from other reviews it doesn't get you much farther then the voicemail I already left him.

Robert Neely

As usual, David Holder met me, and gave me a recap of the service I wanted. He was courteous and friendly, as always. Service was prompt and done as expected. Truck was washed & vacuumed Bob Moore service department is the best!!

Susan Pitts

We have bought our Jeeps from this dealership since 1995. Yesterday we picked up our Cherokee from the service department after paying almost a thousand dollars and the car started to make the same noise that it made when I took it in for repairs. No one wants to drive out of a service department, leave a thousand dollars behind and leave with the same problem you drove in with 3 days ago. (Part of the thousand was our new key fob which run a little over 200). I drove it back and spoke with the parts department manager who assured me a call in the morning as the service manager is out in meetings. No call this morning. I am sad that this has happened. We were already talking about trading this Jeep in for a new one. 25 years.

Amber Wahpepah

Tyler was great! He was super helpful with looking up my warranties and getting my car fixed. I also liked how the other associate Alex remember me from last time and asked me how I was doing. Thank you for all the great service and doing your best to work within my budget!

McGeorge Vinson

Just bought a new ram 2500 everybody I delt with did a awesome job couldn't be happier

Kevin Poe

I’ve been doing business with Bob MooreChrysler Jeep since 2004, I have yet to be disappointed with either sales or service. I recommend David in the service department who I’m known since I believe it was 2005 when I bought a 300c been doing business with Bob MooreChrysler Jeep since 2004 I recommend David in the service department who I’m known since I believe it was 2005 when I bought the 300 C. Since then I have had my vehicle serviced there and still have that very same car. David has bent over backwards to take care of us. I am unfortunately I am in a wheelchair but my wife enjoys this car. David is not only good gentleman, he is extremely courteous and very very knowledgeable on all Chrysler jeep vehicles. Right off of the top of his head he can tell you when your service is needed for transmissions, differentials, etc. stick with Bob Moore and you will get more. The family that owns all of these Bob Moore stores are very kind and courteous individuals. Our company used to work for the Bob Moore auto group. Great people to do business with on both sides of business. God bless each and everyone of you. Mr. Moore and my father did business Wayback when my dad owned a company called terrapin leasing. He bought many Cadillacs from him. Mr. Moore was a great man leaving a wonderful legacy for his family. Thank you for all you do.

Craig Doty

I was just a walk in for an oil change. They got me in and out super friendly service very comfortable waiting room and the coffee is not bad. I work with David super helpful and knowledgeable but the entire staff was extremely friendly and ready to help.

Katie White

We had a wonderful experience with their team! Everyone was so nice and helpful. We will definitely only use them for our vehicle buying in the future.

shawn hunter

Only giving 1 star because 0 was not an option. Took my jeep in for a Mopar Oil change and tire rotation on a Saturday and had a pleasant experience. Drove the jeep home about 1.5 miles thought it felt odd checked for leaks but nothing to the blind eye looked out of the ordinary. Fast forward to Monday morning, I leave for work and a violent shake starts to happen. I pull off to the side of the road to realize not one Lug nut had been tightened on my front driver side wheel. Each one could be easily turned by hand. Not sure how the tire had not fallen off, lucky I guess to not have injured myself or anyone else. I called to voice my displeasure with the service department to which the individual responded by asking if I had tightened the lug nuts. a less than sincere apology was mentioned however the individual did not seem surprised this kind of service had been rendered. I can only think this must be an occurrence that might frequent this service department. They did offer to take a look at the jeep but I won't be making that mistake again. Poor Poor service and the customer service response was the icing on the cake. Will not be using this department or dealership again.

Jonathan Gillard

Do not buy from here! I was put in a brand new vehicle over Memorial Day weekend and 30 days later found out I had to return it due to lack of financing. Not to mention they ran my credit 6 different times posting as hard inquiries on my credit report. I then reached back out to see if they could help me and kept giving me the go around and finally blew me off. I was given the cold shoulder and made to feel awkward during all this.

Michael Beebe

Couldn't ask for better service. Paul and everyone from Bob Moore helped me out, even from being 2.5 hours away and getting everything done in a timely manner. Very pleased with my over all experience.

Karen Rogers

Hey all, this is Dave, Karen's husband. Just had a great experience working with Aaron in the Bob Moore Service Dept in getting our repairs necessary on our (Karen's) 2016 Grand Caravan. Their Customer Service from EVERYONE of their associates/employees and Mechanic Workmanship is top notch and I recommend you go see them for your Service needs. They care about you, not just your vehicle and they seem not to be concerned about their name but what they can do for you!! Which means their Name will take care of itself. Paul and Kevin also continued that care once I was ready to look at another vehicle. Complete professional follow through with immediate communication when called upon for details as we worked through the research and finalizing the Deal. Thanks again Aaron and your team and Paul, Kevin and your support team.

Darrell W. Coppedge

Been a customer of Bob Moore for over 10 years and have purchased 4 Grand Cherokee Jeeps during that time. David Holder, my Service Advisor, always has a smile on his face, and goes the extra mile to get the job done right, the first time. That's one of many reasons, why I keep coming back to Bob Moore Chrysler DodgeJeep Ram of OKC.

Margaret Ratliff

I had an appointment for 0730, I arrived a few minutes early and was immediately taken in. My vehicle was evaluated. As I use a cane or a walker to get around, I was escorted through the dealership into the waiting area by Aaron. My wait was minimal and I was on m y way home by 0830. Very pleasant experience.

vincent lopez

Excelente , friendly and fast service

Stephen Allen

Always great service .Very clean plenty of room to park. Very kind and careing technicians looking to make your experience great one. I always drive very out of the way to go to this lot specifically.

Chassaty Dehart

Only giving a one star because 0 is not an option. I have had nothing but a headache dealing with this dealership and whenever I was purchasing my vehicle I had a gut feeling not to but I still did because they promised that it would be a good deal and it would be stress-free but really we had our first problem about a week and three days with the car, and then they told us that the bank did not approve it even though we’ve already had the car and so we had to re-sign a new contract which was inconvenient because both me and my boyfriend work jobs where we do have to be there on the weekend and they were trying to get him to stop working and asking if he could sign the papers while he is at work. Eventually we got over it and we did sign all the paperwork to get our new deal in place. Then after about a week of having the paperwork,the new paperwork? keep in mind filled out we haven’t heard anything back so I contacted once again because that’s the only time I was able to get a hold of them contacted them asking about the registration to the vehicle along with the check that we were supposed be receiving for the tags and they were telling me that I needed to provide them with information that they didn’t get from the initial paperwork that we filled out for the car such as paystub’s etc. now it is been over one month of us having the car it is been a few weeks of me arguing with the supervisor head along with the Financial supervisor that I was originally dealing with and also leaving a message with the GM of the dealership and him not getting back to me,this is super inconvenient and it’s a waste of money and if you want to headache and if you want to be constantly arguing with someone and having to prove that you did call them even though they’re stating that you didn’t call them then I highly recommend this place because that is the only thing that has come from this dealership so far .

thomas villanueva

So friendly and great service. Even washed it for me before they were done.

Gwyn Steele

I was not happy with this dealership. Bought my car in mid October. Never received any type of paperwork showing who/where/when my payment was due. Never received my title so I could get my tag. Called and found out first payment was 1st November, which had already passed. Then I had to drive back up there (90 miles one way) to get a new temporary tag. BUT, to get that had to completely sign new paperwork. But they never changed the paperwork for tag so ended up paying a penalty of over $300!!! Was told to bring receipts from tag purchase and they would reimburse me for penalties. However, they still have not reimbursed me. Kevin Bennett has lied! Will not buy anything from this dealership again!!

Steven Koonce

Overall wonderful experience, my service advisor Tyler Hiatt did an exceptional job keeping me in the loop and getting my parts ordered and replaced in a timely manner. I definitely trust taking my vehicle back here in the future!

Steven Steinberger

Service center took my vehicle in early, made sure okc what I needed/expected done. Gray personalities, very personable and approachable as well as very competent. Very pleased with service!

Mary Barnett

Aaron in the service department took very good care that all my vehicle needs were taken care of. They provided a shuttle to get me to work and back to the dealership, Don was very efficient and knew his way around town! Other than having the convenience of a loaner vehicle, I don't think it could have been a better experience.

Macie Moss

This was my first time purchasing a vehicle without my parents involved which at 22 can be very scary. However, Dion (salesman) and Josiah (finance) made the whole experience a lot less stressful, and didn’t judge me for getting emotional and being anxious. This dealership is 25-30 minutes from my home and I would drive 100 miles for this type of service! I plan on remaining a customer at Bob Moore for a long time.

Elyse Petty

Service department is wonderful. I worked with Aaron who was understanding and respectful. Wonderful customer service. If I could rate higher I would. I have NEVER had someone take the time to talk to me patiently the way he did. I will never take the Jeep anywhere else.

Billie Murray

Service advisor was very rude and annoyed that I wouldn’t approve the work without him talking to my husband first. Cashier was rude and acted as if she was being bothered by having to deal with us when paying afterwards. Paid for a diagnostics which diagnosed the wheel bearing as being bad, was quoted nearly $500 for the repair which is ridiculous, took it elsewhere and had it correctly diagnosed as the cv axle needing replaced and the vehicle is good now. Stay away from these people as they are rude and will quote you something you don’t need at a high price that won’t even fix the problem. I’m sure they would’ve been happy had we approved the work that ended up not being and then charged an arm and a leg for what actually needed to be done. Interesting way of running a service shop I guess, just throw parts at it and waste the customers money until it’s fixed and treat them like dirt through the whole process. If I could’ve given them negative stars I would’ve.

Mark Hill

Online appointment was not accurate, booked me when no service slots were available. Was able to schedule an available service appointment and was greeted by friendly service rep Jessica who arranged for transportation while my vehicle was being serviced and recalls addressed. Upon returning I had a smooth checkout experience.. the best service experience from any dealer i have been to.

Mistie Girard

Great buying experience. Detailed loan expert and great sales staff.

Dylan Elsey

Jacob was great he went straight to the vehicle I wanted after I told him what I wanted and he did not try to sell me something more and during the financing part it took a little longer then I would think to get in the back office but Jacob did not leave us alone he sat there and was going over all what we got for the truck and all the rest of the paper work. it was a 10/10 experience and I will being coming back in the future

Nathan Clark

Asked for the all weather floor mats that fit this truck. I still have what came in it and they are not made for this truck. I’ve asked several times about this and they always tell me they will check on it. Never get back with me. Other than that 5 star for sales Update. I had wrong dealer. Bob Moore is where I get All my service work done! Aaron is great to work with. Thank you all sorry for mix up

Gina Brock

David did a great job communicating with me while my car was in the shop. He explained in detail my car repair. Thank you David

Dave

My wife and I bought a Pacifica here yesterday and I just want to say how happy we both are. The service was a 10+ from the time we entered the door to driving off with our brand new vehicle. My wife and I are believers in Christ and must say God brought us here to make the right deal. Chic was our sales rep and guess what? She’s a believer in Christ, and she did an outstanding job when it comes to customer service. She’s knowledgeable and she wasn’t pressuring or pushy. She will do whatever she can to get you the right deal. Then we went to finance and got to be with another believer and Louis handled business very professional in creating that atmosphere of no pressure. He will go through the offers and make those options so that you will want to include in the total sale. Louis we’re grateful to meet up and to do business with you. Chic thank you for all you did and we will be back for service and will drop in to see you. God Bless you both.

Frances White Thunder

Wait time was reasonable and customer service was excellent. I'm glad I bought my Chrysler Pacifica from Bob Moore.

Becky Wells

They are awesome, we will keep coming back!

Clint Undisclosed

Best service department in town. I’ve owned Ford, GM, Audi, Genesis, and Nissan. Bob Moore Jeep beats all of these guys. They have always been so honest with me and never try to upsell etc. just a good bunch of folks. I bring my Jeep to them for ALL maintenance!

Citadel

It was online sale for used car. Offered a ride from Airport. Wish the car would be more cleaner. Overall good experience.

Farmin Fotay

Excellent experience. Stephen Johnson was my salesperson. Super friendly, no pressure. He gave me all the info I needed and asked for. Thank you guys so much!

Ken Reynolds

After numerous visits to several shop Including Bob Moore Dodge, the tech found the problem that we had been trying to find for over 1 year. Replaced the PCM, problem solved. Wish we could have found it sooner and saved me close to $2000. They did a great job.

Steve Lyons

Fast and friendly service! Great place!!!

Damien DuBois

Excellent job! I'm from out of state, and Scott, the sales manager actually took the time to get me a final price before I drove all the to Oklahoma city. Once there, Dameko handled the rest including bringing the trucks inside the building and out of the cold. Everyone was very well mannered and very respectful, including other salesmen not involved with my purchase, even though it was after 7pm.. I appreciate the help !! Happy new year's!

Valerie Coble

Totally got taken advantage of and they are far from “Transparent “ #waytotreatawidow

John BARNES

Went to Bob Moore and met with Jacob who was friendly and informative. They had a truck that had options I didn’t really need, but Jacob tells me his manager says they we make me a deal on it, so I tel him to get me a price. We waited a good little bit and the price came back about $9,000 higher than I wanted to pay, which I kind of expected, so I told Jacob’s boss the price I wanted to stay around. They pull up another truck, looks perfect. I wait what feels like an hour, maybe not that long, maybe only 30 minutes, then bring me their little number sheet which they seem to purposely do in a confusing way, I mean if they need to learn how to make math simple I could give em a few tips. Turns out it confused them, as I pointed out the total didn’t match the numbers, they explained “oh sorry, this is what we meant” and the total was still $8,000 to high. Let’s just say I left just before causing too much of a scene, all they did was take their confusing (for them) equation and switch the MSRP and made me wait 30 minutes at least, so by the time we sorted their math problems they end up wasting almost an hour of my time to go down a $1000. These are the kind of games people hate, I don’t know how car dealers don’t get it. It’s definitely not what I expect to deal with when trying to buy a $50,000+ truck. I will buy me a Ram in the next 30 days, unfortunately for Jacob it won’t be from Bob Moore, I liked Jacob, and I think his sales management cost him a future sale.

Randy Witzel

David Holder, service advisor at Bob Moore Chrysler Dodge Jeep Ram, is phenomenal. I had transmission issues with my vehicle last Saturday and had the vehicle towed to the dealership. The service technician diagnosed the problem on Monday afternoon and by Tuesday afternoon I had my vehicle back. This team does what they say they are going to do and there are no surprises. I highly recommend them to anyone who needs service done to their vehicle.

Richard Almanza

I went in for an oil change and had a great customer experience.

Roger Stone

Aaron did a real good job of keeping me informed as to what is going on,

A Google User

Straight forward. Got my truck in and repaired. Kept me informed throughout the process

Stacey

The manager that we worked with led us to believe we would be approved in a Durango so we drove it and liked it and then he said we could not buy it unless we had $3000 grand down. He looked us in the eye and told us it was in our price range and the bank would pick it up! I believe that if a deal can't be done then say so don't lie.

Tyler Stitt

Did a great job and kept me up to date on everything happening on my truck.

Chase Smith

The staff was great and went above and beyond to get me into my car at a comfortable price. Easily one of the best car shopping experiences I've ever had.

Brian Littlefield

Service dept. is very good. Aaron was my service writer and he sets a new level of professionalism and customer satisfaction. Alex was my service writer last time and had the same experience at that time. I will bring my truck here for all service.

John Morse

Great experience and price on my new truck I looked for six months before I ran across a ad that the price was almost 10k under everyone else and they honored it no games or gimmicks they do try to sell the extended warranty a little to hard..

Mike Wood

I was looking for a car for my teenage son that he could afford after his first car was totaled. Dion Brent took great care of me even weeks after the sale was done. I normally do not enjoy buying cars from a dealer and have never returned to the same dealership but I would go see Dion the next time I need a car and have recommended him to all of my friends. Great job.

Ryan Bordenave

Dion and Cecil at Bob Moore Ram are the opposite of what you would normally think of a car salesmen. They were extremely helpful and patient during the whole car buying process. They understood that buying a car was a large purchase and decision and didn't push you into any rash purchases. They gave you the information you needed to make an educated decision and waited for you to come back to them when you were ready. I am extremely grateful for your help, and the help of all the staff at Bob Moore Ram!

John Spaid

Wende in the service department is awesome. Not only did she coordinate my recall repairs, but she fixed an error Bob Howard's service department caused and resolved a recall that they hadn't actually fixed. I'll be taking my Dodge here for maintenance from now on.

WIlliam Burke

Be very careful dealing with this dealer. They use Bait and switch to lure customers into the store. We responded to a ad the first day it came out and the first person we talked to said I sold that a hour ago. So we left despite the "Let me show you something else." Then today we found a second car advertised and called and verified it was there, called again just before we left the house and then surprise. We get to Bob Moore and guess what they could not sell us the car because the frame was bent. Imagine that in the thirty minutes it took to get there they decided they would not sell the car. This practice is illegal in Oklahoma. Please do not fall for it. If they try it with you post here and we will start a sue them make sure they

Ciara helsley

Our salesmen Paul and the new car manager Blake were amazing! They made the process a breeze and were so helpful with all my questions. I will be recommending them to everyone!

Charles Graham

My 2018 Dodge 1500 truck (4600 miles) was diagnosed with electrical problems. Such that the service department had not seen before. With the help of engineers from Chrysler and excellent technician work from Bob Moore my truck was fixed. Being on warranty there was no charge. It did take time. I should have shown more patience. Even though I was not the best customer in the world my service advisor (Aaron) always remained polite and courteous. He takes his job serious and truly wants to satisfy his customers. Thanks very much.

Lori Meek

Truly professional and caring folks! Our car buying experience was great!!!

CR Brewer

Aaron took the time to answer all of my questions (I had a lot) and made the extra effort to provide me with additional information pertaining to my vehicles service requirements/ recommendations as I was leaving. All of the service team was very friendly, nice and helpful. Thanks guys!

Hailey Wells

Damon was great!! They really worked with us and didn't cause us any stress at all!! We got an AMAZING deal!

Mike G63

Cecil was a very helpful salesman. Murray (the GM) helped the whole process go smoothly. Kevin in finance explained things well. All personal I met were courteous, polite, & friendly.

Tiffany Wingfield

Great experience! Great sales men! Marcus the sales manager and Jacob made this a great day

Ashley Kinnaird

I usually have no problems with this dealership but I've taken my car in 3 times now and the problem I keep bringing it in for isn't getting fixed. I've been dealing with this issue for at least a month now. They keep fixing other things but the main issue is still there and just keeps getting worse.

Ron Krys

Travelling out of state, My truck needed a specific repair to make it home in Ohio. Unfortunately, the part that my truck needed (DEF tank) is on indefinite back-order, so the repair could not be made. There was nothing the dealer could have done. They were however, very courteous and communicated well.

Drawn Up

No hassle, quick and easy. Juan was very knowledgeable and worked with me every bit of the way. Finance guys made it effortless and I walked out with a beautiful new rubicon. Will definitely recommend.

Courtney Jones

The Service Department staff are always so nice & helpful. They keep me up to date on the progress of my car.

Shane Sanders

Cody, the service advisor was top notch from start to finish. Went out of his way to find a loaner vehicle for me when I had to leave for a presentation I was leading. After the work was done (tire rotation/balance/oil change) I drove the truck home and realized the ride was not smooth and shook uncontrollably. Cody w/o question said to bring it back to take a look. His department rebalanced the tires only to find the drive was still rough. I didn't give 5 stars because the wobbling tires wasn't occurring before I took the vehicle in for scheduled and on time maintenance. I wish there was a solution to correcting this rough ride, however, Cody was legit.

Bob La Grone

I walked around for about an hour couldn't get anybody to come talk to me. I guess I wasn't dressed appropriately or didn't have whatever it takes.

Amy Acevedo

Every time I have come to the service center I have been treated with nothing but respect. Sadly I’m bad with names but I always get helped by the most pleasant gentleman. Tall light color hair and a beanie. Lol with this weather they almost all wear one. But he always greats you with a smile and doesn’t try to push you into things you don’t need. I hunt for him every time Aaron I believe is his name. A true gentleman

Junior Mott

You guys have great customer service cant wrong there did what yall could to get me in a vehicle but as far as my vehicle being detailed that could have been a little better

Andrew Heitz

I had the Wonderful experience yesterday working with Cecil Smith, he was outstanding, easy going, very comfortable to talk with, one of the best gentlemen there are. Wish more men had his kindness and passion for their jobs. I can’t thank him enough for how he worked with me, explained things to me, I should say this was my first time trading in a vehicle, he really did an amazing job making me feel like I was at home and in the right place. Cecil is one of kind. A rare breed of salesman. I can’t say enough good things about him and his willingness to assist a customer, but more so treat the customer as a person. Bob Moore Chrysler Jeep Dodge is definitely a go to place for a new or used car.

Steve Ferguson

Experience was great. No pushy sales people. Everyone was awesome and super friendly. I highly recommend Bob Moore for your car buying experience.

Lauren Tiehen

Best Customer Care I've ever experienced!

David Beamer

Extremely courteous and helpful. I came in for service and to get key fobs. They saw a recall on my pickup that I bought elsewhere but didn't hesitate to take care if the issue for me.

Roger Rader

Dropped my vehicle off for a recall check. Very friendly staff. Had to get a ride home, the young man was very nice but his driving on wet slick streets had me holding on tight for dear life.

Becky Atiyeh

We have purchased 2 vehicles from this dealership and each time had a good experience. Their service department is outstanding. We moved an hour away and have about 5 dealerships we pass to bring our truck to them!!

Katie Brown

Great service! Ryan Berger and McCormick went above and beyond to help us find a car for our daughter. They listened carefully to all the details about her needs and wants. When it was time for a test drive they even had the radio preset to her favorite radio stations! I cannot thank them enough for making this a positive experience for her. They took care of her like they would one of their own kids. Professional and efficient process made the car buying experience so easy! I would definitely buy a car here again.

Roberto Trujillo

I had an amazing experience, I was able to call and get my vehicle serviced the next day. Tyler really was amazing and help me manage to still bring my vehicle in and serviced after I missed my original appointment. I was really pleased with his professionalism.

Kim Leehan

That's it folks, I'm a Bob Moore customer for life now. I am so very thankful to Kyle O'Donley for making my truck buying experience amazing. It is very rare to go in a dealership and have the salesman listen to you and what you want. He nailed it!!! Finance was simple and easy. Rob was very helpful. I'm in love with my brand new 2019 Ram!

Judy Best

Great service department!! They seem fair and quick great service....only positive interaction for me here!

Elizabeth Scott

Process was smooth and hassle free. The people were friendly. Came to an agreement relatively quickly and took delivery after a satisfying experience. Definitely recommend Bob Moore dealers. I have purchased 2 vehicles from them a visited their service drive often. Never had a bad experience. Always professional. Ask for Cecil Smith at CDJR, longtime salesman, pleasure to deal with.

Kaitlyn Francis

Cecil was amazing! Helped me find the perfect Jeep Grand Cherokee!

Debbie Shipman

Alex and the entire Bob Moore service crew are outstanding !

Alton Smiley

I love going to Bob Moore they always help when we are there never a let down.

Samantha Ellis

Aaron did a fantastic job. He set up my appointment and was very easy to deal with. I scheduled my appointment to have a recall fixed and when I went to take my car in I had a low tire. I asked that if they had time to please fix the tire. He said that wouldn't be a problem. I was very happy with the ease of doing business with him. Samantha Kremeier Okarche, Ok

Win Pham

I called for an appointment for a recall on my Dodge Charger. I spoke to Jonathan in the service department who was very helpful and professional. Although they didn’t have the parts, he said he’d contact me once it came in.

Ralph gene klinglesmith

The things that make a bad score with me. 1.taking over (6hours) to buy a vehicle is way to long. 2.being doubted by sales person. 3.being hung up on by sales person 4.sales person lost keys to our trade in vehicle,accused me of having them,two days in a row. Salesman put the key in a box that he gave us to help move things from our trade in to new car,he put stuff on top of keys,we found them two days later !! 5.tint on wind sheild not lined up correctly 6.paint worn off of passenger door,of course they didn't do it. 7.being treated like we didn't matter any more,after we paid down payment,and our signing paper work .are we happy? ,not very. We love the new Challenger. 8.being called by salesman about the low score... hope this may help next buyers.........

Mike Benson

I just moved from out of state and have a Ram that I bought in my previous state. I’ve been here three times now and the service is horrible. Can’t ever get a straight answer, can’t ever get an answer. I went in for an oil change and while I was waiting I was looking at vehicles in their lot. A salesman approached me asking if I needed help. I told him I am interested in a 2500 diesel and he took my info and it’s been over a week and never heard from anyone. Went in today to get a quote to get light bulbs installed and they insisted on getting my information. I said I just want a quote. Ended up leaving. This place lacks leadership all around. Clearly you don’t listen to your customers. Now I have to be the a**hole for leaving this review. There is a guy in the service dept that looks like he wants to fight you. If you read this, I’m more than down to meet you anywhere you want. The parts guy is a know it all. He don’t know jack. This place is a bad example of a good business model. This place has all the potential in the world, but they just can’t grasp it. Sorry guys, you lost my business.

findtruth88 .

Purchased a used Chevy Equinox...very professional and honest with their dealings, my wife and I were extremely happy with the way we were treated! A big shout out to Chic our sales professional and also Brad in finance as well as the rest of the friendly team!!! What a blessing... 5 stars

Brittany Null

I couldn’t have chose a better place to buy a car. I had only bought one car before and it was a terrible experience so my guard was up 100% when trading my car in for something else. Bob Moore absolutely took care of me. I got the car I wanted, and the entire process was easy and painless. I’ve been duped before so when they asked to just simply compare Credit Reporting Agencies to look for a higher score I shut it down, I was apprehensive. But in the end I gave my consent (after an educational talk with some wonderful people) and Bob Moore knew exactly what they were talking about! They got my better score of the 3 agencies and got me into the car I love. I could not be happier and I’m so glad I chose to come here first. Thank you Bob Moore! All 4 of the wonderful gentlemen I worked with went above and beyond to make this a great experience. And it was. Forever Bob Moore! <3

Tyler Finnie

Excellent service from their Vehicle Servicing dept!

Kendall McCarty

Alex did a great job communicating with me over the 10 days my car was in the shop. He was updating me almost everyday with what was going on.

D Andren

Aaron at the service department really went above and beyond to help me with a factory installed trailer light issue on my Jeep. I spoke to two other dealerships that wouldn't even diagnose my issue for 2 days... I called Aaron... explained my problem and he had me bring it in. I suspected that it was a computer programming issue, he hooked it up to the machine and found out that I was right... less than an hour later the programming was complete and I was able to get a UHaul trailer to move the next day. If I could give Aaron and his service team 10 stars I would!

BOOMSTER ELITE

I bought a car here last year and it was the best experience I had buying a car so far. Been bringing both my cars here for service no problems. Well my wife's car started making a squeek over bumps and we have taken it in 3 times for this. First time they "checked" and everything was ok. Second time they replaced a strut. Third time they replaced parts of the steering and I STILL HAVE THE SQUEEK OVER BUMPS and my steering wheel is crooked . I dont know if it's because warrenty work or what but this is frustrating and bringing serious doubt for me and their service department.

Jermaine Brooks

The Service department staff is awesome. I am a fairly new customer as I have moved to the area within a year. Wende Emerson is an excellent representative for the dealership. She knows the power of effective communication and it shows. She is very knowledgeable of what the dealership offers and is thoroughly listening......that is a big deal. I have had unfortunate experiences at other dealerships because of a lack of communication, or the mindset that I dont know my vehicle. My experience here has been nothing but great! Thank you, Bob Moore Chrysler Dodge Jeep Ram. For another stress-free visit.

Rhonda Pearce

Everyone was more than helpful, great waiting area, they even had gummy snacks for my kids!

Amanda Hornbeck

I have had quite a bit of work done on my car lately and John Randall took great care of me getting checked in, John Hornbeck did all the work on my car and he is one of the best mechanics there. He came to me and told me what was wrong and got the parts ordered immediately. I have always been pleased with the customer service and they make all their customers feel like they are family. This is by far the BEST car lot around and will be the only place I buy my cars. Hodges is the best salesman around.

Austin Hopfer

Friendly staff and honest opinions. They handled my Jeep recall without any issues.

Candice B

I was able to continue working, thanks to my laptop and their WiFi - courteous and very accommodating staff. Service, as always, was exactly what I hoped for and a pleasure.

Gary Jordan

We had a window tint issue with a ram truck bought for myself the tint was bubbling and coming loose. they sent it back to their tint guy several times and after the third failed attempt to get it right it still was not fixed. ticket to one shop to get an estimate in the dealership did not want to pay for it because they said it was too much despite being a week past purchasing the vehicle. And the issue still was not fixed they wanted to send it off for a few days to another 10 specialist they had but then I would be out of a vehicle. finally ended up getting the truck to Joe Cooper tint and window on Rockwell in Oklahoma City they took care of it they were done with it in 30 minutes time sent po to the dealership I just hope the dealership actually pays them

Jason Henry

Normally have a wonderful experience here, but I have a few issues that I hope can be corrected soon. First, the airbag recall repair has left me with a dashboard that rattles; second, there was grease left on all 4 chrome wheels during the rotation (something I’d expect from a low cost tire shop, not a dealership); third, the valve stem covers are missing off all 4 tires

Ivy Schubert

At Bob Moore Chrysler Jeep Dodge on Northwest Expressway service department I know I will always be taken care of. There have been a number of times I thought something was wrong with my vehicle (ie I needed new tires or brake pads) and while there have been times these things are needed, they are always very honest and let me know when things aren’t needed. They are always extremely friendly and courteous. Aaron and David are awesome. They also have someone that can take me to my house when I need to leave the vehicle to be checked (Side note: I do live nearby). Don is the person that has been driving customers like me for a few years now and he also is extremely friendly and courteous. I used to have a Chrysler and that is when I started going to these guys. I do not own a Chrysler, Jeep, or Dodge now and I still go to them because they are that good. I beyond highly recommend them. If there were more stars, I would give them.

Jerald Eichbauer

service representative was very friendly and helpful. work was done in a timely matter

Hb Canida

I arrived 2 hours before my apptmt time; they took my car right back and went to work as if I was at my apptmt time. Good work service dept.

Anthony Tansimore

I enjoyed my most recent visit/auto service repair that was performed on my vehicle by Bob Moore Chrysler Dodge Jeep and Ram service department. They worked on my vehicle and during the time it was at their automotive shop; I was provided with a loaner vehicle to still be able to take care of my affairs and responsibilities. And also a special thank you to Service Representative Wendy, she made the difference in making my experience better and easy.

Bradley Reep

Plain and simple, Aaron made my repair so quick and easily and followed up EXACTLY when he said he would I was actually skeptical. There had to be some catch to this ease. Nope, just that easy. Job well done Aaron B. And team.

Jason Gifford

I went with a friend two years ago to Bob Moore, and I was so impressed with the service and how great the transaction went that it was the first place I went to when I decided to buy a truck, this being my first time to ever step foot on a dealership lot. I go to Bob Moore to view the truck on March 2nd, but it’s “in the back”... But before I can see it or get any info on payments etc I have to sign some paperwork. So I think “ok, they want to check my credit (750) and I can get some numbers from them and go talk it over with my wife..” so I sign some papers allowing them to check my credit history. Everything comes back great, so I say i’m very happy with what I see and I’m going to talk about it with my wife. That’s when I am informed that I’ve already started signing paperwork and I “can’t just simply walk away”. This should have been a giant red flag and I should have ran to my car and sped out of the parking lot. So instead, I get bullied into signing some more paperwork, I figure what the heck, I like the truck and I like the price and I like the payments why not buy it ? So i go ahead and sign away. The price of the truck and the process comes out to $7100. Not too bad. I leave with my new (used low mile beautiful) truck very pleased. Fast forward a week. I get a $10,300 bill in the mail. I figure there's some kind of mistake or it's typo. No. It turns out that the paperwork that the gentleman in financing (mr K) was having me sign was for MAPS and GAP, a OPTIONAL service that costs HALF THE PRICE OF THE TRUCK. I Was never informed that it was optional or the cost was extra, I was never shown any numbers, I wasn't even told what it was. I was literally told "sign here for the Maps...and sign here for the GAP." NO MENTION of it being optional or costing extra..or even what it is! So a week later when I receive the $10,300 bill On what started out as a $6500 truck! I was floored. Absolutely speechless. So I turn to a family member who sold used cars in New York for 20 years. He explained everything to me and he went up there with me to get the gap and maps removed. This is March 7th now. At first they fight it saying "well you signed for it..." When I show the actual picture that I took of the paperwork saying $7100 (thank God I took that photo) they show me the paperwork I signed. I told him “I know, I am aware I signed paperwork. I'm saying I was never told what it was or that it was extra..” After this the gentleman leaves the room. This is where it goes to a whole new level. We are sitting in a cubicle in the financing area and we can literally hear the guys in the next room making fun and talking bad of my brother-in-law who had gone up there with me because he knows the ropes . After all of this, the financing “gentleman” comes back in with a single sheet of paper and tells me to sign in two places, which I do, and he claims the $3000 worth of extra charges have been dropped. Fast forward two weeks and I received a bill in the mail for $10,300 yet again. So I get on Google and leave a bad review last week. The general manager contacts me and tells me to contact him. Which I immediately do, Only for my phone call to go on answered and my messages to go unreturned. Now it’s been a month. Every time I call up there I get transferred to different areas, most of them have absolutely nothing to do with what I am requesting and I get transferred again. Words cannot express how horrible my experience with this dealership has been, I would not send my worst enemy there. I will be voluntarily returning the truck I really didn't even need and ruining my credit over this. Whenever you say "used car lot" and you get all those bad images in your head, The stereotype is based on places like this and the used car salesman stereotype is based on people like this, this whole experience has been absolutely unreal, like a bad dream, which is exactly what I would call it. A nightmare.

Central OKC

Purchased a Chevy silverado form Bob Moore was happy the the sell and the vehicle but found out real fast they are only concerned with the sale. Went back 2 weeks late because defrost wouldn't blow and they said there was nothing they could do. Would cost us $280 to get it fixed. I was planning on trading my 2011 F250 in for a new truck but since I found out all y'all care about is the sale and not the people that purchase a vehicle from you. Will never be back.

Kris Ellis

Steve Johnson was great! He made things easy and fast. The finance portion was a pain and I felt the guy was not personable and a bit rude and not knowledgeable.

Roma Loudermilk

Aaron and Brent did a very thorough job of ensuring my concerns were addressed.

Brianna Phalin

We bought a Dodge Ram 1500 in 2014. We then traded this same vehicle in later on. There were some warranties that we were owed money on and Brad Kirby, the finance director, was awesome in helping us get our stuff filed and helping me track the refund.

Woodrow Gordon

I had a little rough start in the beginning, but with a little more negotiating we came to an agreement that was satisfying to us in purchasing our new 2019 Ram Big Horn the New Generation body style and appreciate everything that Ms. Chic and Mr Bennett help us with in doing so. We will be sending people there way and I praise God for this mighty woman of God for her prayers, and I no when God Blesses u it's for u. So I'm sending more blessing there way that she will prosper in her sells. THANK U CHIC also not to leave out Mr. Tristan we appreciate you also have a blessed year

Anil D'souza

So I bought a 2019 Jeep Cherokee Latitude on 2/28/19. While driving back, on the night of, I starting hearing noises emanating from the windshield, like sleet was hitting it, but only from the inside! The scary thing was that this weird noise increased with speed and it came on once the speed reached 16mph. So I called my sales person Mr. Brent and took the car in. Mr. Aaaron met me at the service desk. He was gracious, cared for my time, (unlike sales), offered me a ride home because it would have taken some time for them to resolve the issue. 15 minutes later, Mr. Aaron requested me and Mr. Brent to take the car for a drive. Lo and behold the noise was gone! Turns out Mr. Aaron cleaned up the copious amounts of dead leaves that had stuck between the windshield and the dash. Evidently, the car had not cleaned the night before. Mr. Brent offered to wash the car and 4 hours later I was driving a neat and cleaned up car. Thank you Mr. Aaron. You are a genius, if not for anything else then because I did not think about "your" solution to my issue!

AJ Ahmed

My wife and I bought Jeep Wrangler, love the Jeep however we were promised a $500 rebate for buying over Memorial Day weekend. The sales manager Scott Rigney said he would take care of it. It has never been taken care of, he responded to one email of mine saying he would look into and then has never gotten back with me. We bought the Jeep back on 5/22, it shouldn’t take 2 months to get a check cut and sent out. Looks like maybe this dealerships promises can’t be trusted.

Dakota Henson

Wouldn’t recommend anyone to buy from here. The salesmen will promise you everything to get you to sign papers and then go back on all of it. Along with trying to keep you at the dealership for as long as they possibly can. Worst buying experience I’ve ever dealt with.

Colton Pekrul

Honestly this experience has been the worst I’ve ever Dealt with. I bought a vehicle and didn’t make it home before the check engine light came on. Took truck to dealership and it was there for 3 weeks. While it was there I wanted an alignment done witch they never did. Made it home with the truck. Next day check engine light came back on called dealership and they told me it needed a egr clean done witch cost $800 and the code it’s giving isn’t related to the egr system. And to top it all off it has now been 33 days an I still haven’t received my title and the dealer tag is expired. Talked to a manager 4 days ago about it and he said he would see if they could over night me a new dealer tag and that he would call me back. I have yet to get a phone call. I will not ever be doing any business with bob Moore for future vehicle purchases nor will I recommend anyone to.

jeremiah martin

Decent service. I got a 2018 ram 1500 and I’ve taken it up there a few times cause my parkview sensors don’t work all the time. They told me that’s how it’s supposed to work and they were supposed to be calling me back with how they are supposed to work according to what the engineer says. Why would they not work 100% of the time? Anyways been a few months now. Haven’t got one call

David Milliken

I had my 2010 Dodge Grand Caravan serviced at Bob Moore and the service was great. The service was done in a timely manner and I was on my way. Aaron also took some time to discuss future maintance on my van and I really appreciate him discussing in detain about what work needed to be done. I appreciate the service department very much. We bought our van new and we have over 210,000 miles on it now. Still running great!

Kenneth Hoyer

Excellent service on my new jeep once Chrysler ok'd the repairs. Strongly recommend Bob Moore but not necessarily Chrysler. Wende at Bob Moore service department did a great job.

Ryan Murrell

I've been taking my Jeep to this service shop since 2011. Their service has remained consistent and of high quality over the years. Out of necessity, I've take my Jeep other locations across the country, and no other shop has provide me the level of service or quality assurance that I receive this shop.

Jeff Wilson

Everyone a Bob Moore was very helpful. The vehicle was very clean upon pick up. However, there was only 1/4 of a tank of fuel. So the first thing I had to do was pull over and get gas.

Paul H

I’ve come here several times with my Jeep and have always had great service. The problems are always fixed and communication with the service reps is excellent. I trust my vehicle with them.

Lisa Williams

I’m giving a two star because our salesman was great. The men above him...be careful. I was there 4 hours trying to buy a car. Decided on a price of $25000. I put $2000 down. My financed price should have been around $23000. Signing the papers and noticed my fiancé price was $25000. They had marked car back to original price of $27000 then applied my $2000. I should have walked away. After 4 hours of beating you down my daughter was in love with the car. We were exhausted and migraine had kicked in. My mistake. I will be buying a Grand Cherokee first of the year. Will not buy from them. Trust is a huge factor when buying a car. They definitely were sneaky.

Amy Moon

I was on a cross-country drive and needed my oil changed. I called the morning of to make sure I could swing by. I spoke with David, who told me it was first come first serve and to be there at least an hour before closing time. Sure enough, I made it in time, David remembering speaking to me that morning. They got me in, out, and on the road very quickly - they took into consideration that I was traveling with my cat! Were very welcoming, very friendly, and very efficient. So happy to have found this place on my journey. David even fixed my license plate that was near falling off. Would 100% recommend. They went above and beyond!

Jackie Silva

Easy, quick and very informative! Excellent experience!

Miranda

Just moved into the area 4 days ago when my key fob stopped working, they understood the issue-making an appointment for me for the next day to get it fixed. Everyone was friendly & quick at getting everything done.

Scott Buck

Just bought a used vehicle there. We worked with Paul in sales and Kevin the finances. It was a great experience. Never felt manipulated by anyone in the dealership. Fair price and welcoming staff.

Edward Esparza

Had to take my 2016 Jeep in for its 60000 services. I called around to several other Jeep dealerships and Bob Moore has the best competitive price for there services. The service rep was very helpful and they were very professional. Even though I decided to wait for my Jeep to get serviced the waiting area was very clean and comfortable. The hospitality was off the chart. I will most definitely use Bob Moore Jeep as a place to service my Jeep from now on. I highly recommend Bob Moore Jeep.

Tim Heskett

We had an incredible experience at Bob Moore. You hear all about the nightmares when buying a car, but we could not be happier with our new Grand Jeep Cherokee! The customer service was outstanding!