Reviews of Bob Howard Honda (Car Concessionaire)

Sara Kim

Excellent service!! Couldn’t ask for a better experience! They have a children’s area for parents and kids to comfortably wait during service. Hands down will be coming here from now on as compared to eskridge Honda.

Jody Dillard

Very pleased with the service. Everyone in the department, including the shuttle driver were friendly and helpful. Gione was quick to respond when I emailed him I found 2 screws and a screwdriver in my cup holder He offered to do an inspection of the airbag installation at no charge. But talked with the technician who said he put in new screws and forgot to pick up the old ones. So I feel safe and thanked them for getting my question answered so quickly. Very good and timely service.

Greg Palumbo

Came in on a Saturday afternoon without appointment. Service staff was great! They had me in and out of service for an oil change and tire rotation, using the coupon special, in less than an hour! I highly recommend Bob Howard service!

Chris Banks

They listened to me and organized the car buying experience the way I wanted to go about it. Greg was our salesperson and really bent over backwards to meet my needs. I was very pleased with Bob Howard Honda and would definitely recommend them to my friends.

Betsy Hayes

I made an appointment and got there early. It was no problem and they did all that was necessary and very quickly and efficiently! I drove 3 1/2 hours because they are the best.

Andy Mills

Brian was fantastic and extremely attentive to my situation and time constraints. When I picked it up the price was significantly cheaper than what was initially quoted. Great experience!!!

Jaeton Cary

I very much enjoyed my buying experience with Bob Moore Honda. They worked with me on a price that made sense for me. Sales was not pushy, they listened to my needs, and only shared options that I wanted. Finance was a great experience as well. This was my first car buying experience and they only shared services that fit my needs. They didn’t try and shove warrantees down my throat or other items to run up my bill. The ladies in the Title department are outstanding. They helped me work through a title issue and we’re very pleasant. I highly recommend this dealership!

kaitlyn cameron

Staff has always been super friendly without the salesman façade, and the business itself is super competitive. I've really enjoyed my experiences here.

Judy Richey

It was efficient and service advisor was anxious to please.

Kathy Graham

Hector Mora was the absolute best! everyone there was so great. I got the vehicle I wanted and so far couldn’t be happier

Dani Hunt

I really appreciate how often the technician came to let us know what the status of my vehicle was. Plus the kids room was a wonderful bonus for my daughter to have a place to play in while we were waiting on my vehicle. Over all it was a stress free experience in a stressful situation.

Resilient Living

Excellent service. Very professional

Linda Keller

Great service in a timely manner. Austin was very nice and helpful. Thank you

manny bod

Bob Howard Honda doing a great job the Oil change changed in affordable price with quality parts

Ge ta

Hector was great we original purchased a Buick Enclave 08 at a great price but it turned out to be a lemon. It had a oil leak so we had to return it but during the 48 hour that we had the car I had my tools

Jessica Saroch

They have GREATLY improved their service center. Quick, very nice people. I will keep coming back!

Larissa Carter

Steven Moore and the bob howard team gave us the best car buying experience we’ve ever had! I would recommend calling Steven for your car buying needs!

Benny Vanatta

Great job! Russ, my service advisor, was top quality, and did a great job of getting me in and out. My only gripe is I have come to expect a car wash after spending money for service. I was informed there is no car wash at Bob Howard Honda, and I certainly think you should have one.

Kurt Sweeney

Kyle Adcock has sold me three vehicles over the last 10 years. Easy to deal with. All details handled by text or email. Maybe one phone call. Fair price and minimal haggling. They matched my best offer from another dealer. Kyle kept his word on the price once I got up there from Ada. Was out the door in a couple of hours. Declined the extras (leather protection, extended warranty, etc) offered by the finance guy. Only hitch was finance guy had wrong interest rate on loan documents. He had to adjust the paperwork from 5% to 1.9% as was agreed to when I walked in. Left without a trace of a headache. Highly recommend Kyle and Bob Howard Honda.

Amanda Jones

Great experience. No one likes to buy a car. The staff was very friendly. Finance was A+. Would definitely purchase from them again.

Patricia Jellerson

Everyone at Bob Howard Toyota made our car buying experience great! Steve helped us try all the cars we were interested in and then when we decided what we wanted, he had it shipped in immediately! Then he took the time to explain all the features and demonstrate how they worked. We love our new Honda and the wonderful treatment we received.

Brent Hammond

Everyone we worked with at Bob Howard was friendly and professional, and Victor went out of his way to make sure everything was taken care of to our satisfaction. It was a great experience all around, and I would recommend Bob Howard Honda and Victor Brown to anyone. 5/5

DJZ PAD

Great Service Fast!... Keep up the good work! Thank You... DJ

Jane Shull

My car was taken in early and the service was done quickly. I was helped by a very nice man.

Joan Blake

I got a next-day appointment to have them fix a part they actually fixed 2 months ago, but it came undone. They repaired it at no cost to me, gave me the oil change I requested, and got me out before my deadline. More than happy. Eric took good care of me.

Stanley Selvidge

The service was excellent and the time was very reasonable

R H

Bob Howard Honda’s service department did a great job.

CHUBZ

Ben!! How can I say how much Ben was so helpful and really made a great buying experience! Thank you for my NEW 2019 Honda Accord!!

Skylar Greiner-Hays

The service was exceptional. I had to have my windshield replaced due to a rock and seeing as my car is not even 6 months old I was very upset about the damage. I felt good knowing it would be replaced by Honda, and since I have sensing technology, knowing it was calibrated by Honda. It looked great, was fixed on time and I was very well taken care of by Angie! Also, the price was in line with the same work done with aftermarket brand at a glass repair company- so glad I went with Honda, though. I would recommend this dealership for service 100%!

Paul Bell

Battery was checked three times at other dealers over an 18 month period. No one found anything wrong. Last Saturday my car died again and I went to the closest dealer, Bob Howard, who worked me in and found the battery was bad and still under warranty. Great feeling when you can get it at no charge. Great service....

Crafter 281

I went in without an appointment so the long wait is understandable. Everyone was helpful and courteous. I will be having them take care of my Honda.

james vana

we leased a 2019 pilot from Jamel. He was friendly and helpful we had a fantastic expirience. We highly recommend this establishment.

Sherry Lynn

Russ was great! Kept me updated. It did seem that they overbooked their morning. Next time I will do in afternoon.

Joseph Schmidt

Bought a car from BH that didn't come with basic things like spare or tire key set (which, I'd find out the hard way is necessary to change tire / safety). Re: spare was told to get it when I come in for service. Went in today for spare, found out they didn't have it. Grateful that today's rep at least acknowledged it was weird / unsafe to have purchased a car with so few miles on it in that condition. Had called service station soon after purchasing car only to be told I'm SOL and that there's nothing to be done, so this was an improvement. Also beat being blown off when I sent email / left vm (these incidents occurred soon after discovering a key kit was even needed / hadn't been told I needed to get one). Was told key kit would be about sixty. Turned out to be closer to eighty. Said for inconvenience I delt with I'd get a (whopping) fifteen bucks discount. When I pointed out the key kit was about twenty higher than quoted (as were other things), he said that's where the discount came in. So.. Was the discount for being told and sold wrong and put in a safety hazard when I bought the car, or was it because they overcharged me twenty bucks? Otherwise, not bad. Good air conditioning. Wifi and chargers. Just will be better at confirming prices before I go. August '19.

Renee Burke

Took my car in for an oil change and quick inspection as maintenance light came on. I expected to wait for 1-2 hours, they finished up in 1 hour. Sent me a text letting me know of the other items requiring maintenance I could put a check next to the once i wanted done today. Quick and easy.

Carolyn Wright

My experience was most satisfactory! Especially appreciated the communication from Angie who kept me informed of the work necessary, the cost and the progress. Work was completed 8 hours earlier than expected. Have only praise for the service received!

Kendra Gel4Health

Excellent customer service! I appreciate the time Russ took explaining and going over my service checkup.

EDM LEGENDARY

It was easy to make the appointment for oil change and tire rotation. I did have a recall and had to make a separate apt. For that. Said they didn’t have the part but they had some when I dropped off my car. Communication with that could have been better.

Stephen Alba

Received an email with a $29.95 sale for oil change and tires rotated. Some how the visit cost me $75. No idea why. After leaving the dealership, my “low tire pressure” light came on. When I checked the tires, they were all between 25 and 28. Tires should be at 32. Also two of the tires were were missing the caps where air goes In. Checking tire pressure was on my bill. Not a great visit.

sue gaub

Eric the service technician was polite and engaging. The shuttle service man ( think his name is William) was also as engaging and drove with care.

Don Holman

Didn’t have an appointment but worked me in and got me out quicker than expected. Caleb was honest and direct. Great experience for a tumultuous time !

A Peterson

My wife and I purchased a 2019 Honda Accord EX-L. Our service was excellent from the sales representative, the general manager, and the finance manager. There were no long waits haggling over prices. We made what we felt was a fair offer. It was accepted. We were in and out with our new vehicle within 3 hours (including our test driving time). We had great buying experience and superb follow-up from the dealership staff that covered our add-ons and explanations of our new vehicle functions and features.

Charlene King

Great service. Don was great. Have used Bob Howard for 30 plus years and have gotten great service. Ben in new car sales is awesome.

John Aucar

Great and timely service from understanding people. They had me back on the road as fast as possible and my car runs better than before.

Sean Hanna

Caleb was very knowledgeable and helpful! Car was serviced in 45 min. Thanks

Mirror Stewart

Disappointed. We have had great success w Bob Howard Toyota but the Honda side took us for a ride, mostly financial. Spent WAY too long, finally they asked us if o sign everything and they would take care of it car needed to be serviced so that was ok. Called next day and car was not ready. Told them to cancel financing and I would pay full price as we had gotten a much better rate after their financial would not negotiate. We went to pick up car and they said note was at bank already and could not be canceled and would not tell us the bank. I checked later and they hit my credit same day so they ignored my request to cancel financing. Called back the next day and left msg w financial manger, he has yet to return my call and I still don’t know who the note is with. VERY displeased with this run around and untruths. After the general manager posted that I should call I did and left a msg. Been over a week and no callback yet.

Shirley Buckner

Very efficient and courteous. It was a good experience because I was not looking forward to it. I would use this department again. The young man that helped me was very nice.

Lisa Johnson

I am finding myself very disappointed every time I choose to bring my car to Bob Howard Honda. I have had my car only 1 year. The 2 times I brought it in for an oil change and today for low tire pressure, has resulted in over an hour today and over 2 hours for oil changes. It's just poor service. Items that should be quick are not. I never had these problems over at the Bob Howard dodge service. I have things I need to go over with my car now, and dont want to even come to you, because of the lack of respect for my time. I dont know how to handle. Just really sucks. I wanted to like the service dept and how we are treated. I dont even know who my advisor is. No consistancy.

Emanuel Chavira

The service advisor Gino was really great! He made my visit very easy and simple. I actually called on Saturday night and he stayed late to make sure I got my car in, unfortunately the tow truck took a lot longer than expected. He made an appointment for me the following Monday and was able to get me right in and answer any questions I had regarding my warranty and other extras I had as well.

Bob Ray

Service was good and through. Done quickly. However all the electronic service indicators were not properly reset which resulted in me having to return to the dealership to have them done.

Blake McKinley

Let me first say... I absolutely love the car I got and the service provided to me at that point was couldn’t of been done better. Jacque did a fantastic job explaining all the features. Now I ran into some bad luck (could of very well been leaving the parking lot) but I got a nail in my tire the first day I was driving. My car had a $900+ Package on it that included nitrous in my tires. So, I took it back to see if they could fix it, but they told me it “wasn’t in range” to patch it. I took it to Discount Tires and of course they say they can fix it. It just disappointed me that I just bought a brand new 2019 Civic hatchback from their lot and they can’t even patch a simple nail in the tire bc it “wasn’t in range”. Just disappointed I spent the extra money for nothing. Update: I’d like to give praise to the front office, they called me today and are getting me a new tire. After dealing with a bunch of dealerships this place is definitely the move if you are on the market for a new car! They know how to take car of their customers!

John Hatfield

Very disappointed. I waited almost 3 hrs with no updates When I first set up the recall , I was told 2 hrs. As I am handicapped, I can only set for 2 hrs before I have to lie down. This extra hour was very painful. I was told that I lived .4 miles past the pickup & delivery accommodations. I will not be going back to Bob Howard Honda again based on these negative experiences

Mary Sechrist

Everyone was very helpful but not pushy. They bent over backwards to find me what I was looking for at a good price. And when they couldn’t find EXACTLY what I was looking for, they found the closest thing and then MADE it exactly what I wanted. And still did it for the agreed upon price. It was a VERY pleasant experience.

Cheryl Stewart

Todd my salesperson and Jeff worked hard to get me the best deal in my new CRV and got me top dollar in my trade in. Dustin in finance made the paper work a breeze. We were already preapproved, so it didn't take much time. Todd went over a detailed orientation of the operations of the SUV and followed up a fee days later to see if I had any questions . Best new car buying experience ever!

ann maisch

Thee only Honda establishment anyone should consider if buying a vehicle! May I add, "as a female buyer, you will feel safe & in good hands" Efficient, honest & reliable,...they are here today & tomorrow! Ben is the best!

Christopher Denton

My repair parts were suppose to arrive in 2 days but took a week and I had to call to find that out. Service Dept was very helpful and courteous. Repairs were made under warranty as expected. Great experience...

Kristen Damery

Excellent service. Russ did a great job of explaining and my service was completed in a timely manner. Thank you!

Madhu Balajee

It was pretty decent experience to me. Because I got my first car from Bob Howard. A week before. Certain people who work in the document team doesn’t no how to respect new customer. Some employee should be given training from management not all the employees. The employee should have a smile on your face when customer meets you. The same thing you will get back when you go as a customer to a different store.

bill thompson

I had the privilege of working with Pat Fitzgerald. I found him to be incredibly knowledgeable, honest, friendly and accommodating. I will definitely try to schedule any future work needed on our Honda with him!

Toya Bryant

Mr. Russ Wood was my advisor who is very friendly with excellent customer service skills very professional.

Kristen Rambo

I had a problem with my Odyssey's sliding door. Called in and got an appointment same day. When I drove in the bay I immediately got service car-side. After getting some info and noticed I had three little ones asleep in the back he brought over a tech to see if it was a quick fix. I really appreciate the consideration of my situation. Unfortunately the quick simple fixes weren't working I agreed to return when I could actually drop it off for a few hours. He was very accommodating. They must have got it loosened because it started working when I got home. I was so impressed with the service and lack of pushy salesmanship I will be returning when I need another service. Thank you!

Theresa Le

Steven Moore was my car salesman. He was phenomenal. I reached out to him at about 10 AM, got off work and got to the dealership at about 7:30 PM, and was in my car and off the lot by 10 PM that might. He made my life so easy. I hate car shopping/buying, but he gave me the best experience. I would recommend him to anyone and everyone. There’s a reason this man was one of the top salesmen in the country.

Terry James

Great customer service and vehicle inventory. I'm very satisfied...

PRISCILLA IGNACIO

Had an excellent experience working with Caleb and his team on our 2006 Honda Civic. He took care of our needs in regards to our B 1 3 service indicator. Visiting from TX our service indicator come on and not knowing exactly what it means (car belonged to my dad who has passed away and mom and I not knowing anything about this car) Caleb explained to us what it means and how those would effect the performance of the car. He also went over the process of the work done. Also, we asked about a noise mom hears when driving if he could check that out too and he did with no hesitation. They also found a need to do some break work but did not insist of working on it now. I would highly recommend checking them out! Thank you Caleb and Bob Honda Service Team!!!

Debbie Cutchall

Everyone at the dealership was kind, friendly and took great care of my car. I especially loved the shuttle driver!! He was great!!

Maria Rojas

Great customer service. The suggested fix to my car improved it's performance. They didn't have a shuttle service running though so I had to walk, but overall the work on the car was great.

barbara marshall

Very helpful staff! No pressure to buy ! Steven was the best ! Ask for him!

Greg Gilpin

Joseph, our salesman, was very knowledgeable and never once tried to pressure us in any way

Kimberly Brown

On my arrival I was greeted by service personnel with a smile and a willingness to help. Service was started and completed on time; I was kept aware of the status throughout my short wait time. Every part of the service that was completed was explained, all future possible services was explained with a timeline and a detail of the service

Dallas Swalla

Fantastic appointment as always. Caleb is very personable and checks in with me often during my service appointments. Not only is he attentive but he takes time to really explain things to me (and actually listens when I talk). I will definitely remain a loyal customer. Thanks -Dallas

Rebecca Shea

I had some recall work that needed done and I had been putting it off because I did not want to spend time waiting at a service center. But, these gentlemen were very accommodating. They had me in and out in half the time that was projected. Thank you Bob Howard Honda!

Aleks Christensen

I had a pleasant experience buying a used car. Scott was very helpful, making it as easy as possible and not trying to sell me on anything extra. He even told me how to remove the dealer decal! Highly recommended.

Amber Hobbs

Do NOT buy a car here!!!!! Bought a used 2016 Honda Civic, with low mileage in December. I thought I was getting a great deal, the salesman texted me and I told him I would be coming that Saturday to get it, he proceeded to tell me that morning that “you’re lucky I talked my other buyer out of this car”. I almost told him to forget it, and I should’ve. When I got to finance I was informed that my payment would be much higher than we talked about and then when I got home I was looking over my paperwork and noticed that they added an extra 2,000 fee on top of the 500 admin fee they tell you about to my loan. A week later the same finance guy has the audacity to call me and say the payoff on my trade was 100 more than we thought so I had to pay that as well. Then when it started getting hot my ac quit on me.. started blowing hot air. I took it to service which was 6 mos after buying the car and the service manager says he will talk to used cars about maybe an evac and recharge but if it needs a part he doesn’t know. Nobody communicates with you, when they do they are smug and condescending and they sneak in hidden fees and then take responsibility for NOTHING. Buyer beware.

charles henington

Incredible service, thanks Scott and Sean for making it a quick, easy, and enjoyable experience. Will definitely be using again and would recommend to anyone looking for a vehicle.

Kelli Grove

Just wanted to give a shout out to Bob Howard Honda’s service manager Brandon. He went over and beyond to make sure everything was perfect when I had my car serviced and my new tires put on. I always have my Honda serviced here and will continue to do so. Thank you Brandon and your entire service TEAM!!! I appreciate you!!

Scott Smith

From the beginning of looking at vehicles to buying one, it was a good experience. Our salesman was excellent and very helpful. He taught us about each vehicle we drove. He gave us the information we needed to make our own decision. We tried other dealerships and felt it was all about the sale! I will highly recommend Bob Howard Honda to anyone that asks.

Michael Brooks

Gino was great! We love Bob Howard’s Honda Service Dept. They are always helpful, friendly and go the extra mile! (Pun intended)

Don Walker

Nice selection of cars but terrible sales people (in used cars). I was driving through the lot and a guy named Lavando or something came running up to my window to stop me. I had just pulled in and wanted to look as I drove. Talk about aggressive and making me feel like a dollar sign. Very unprofessional in my opinion. Employees dipping and spitting on the sidewalk where customers can sit at the bench. Won't be doing business here, that's for sure

Shaun OBryant

I had my car worked on a week ago. I didn’t realize it at the time, but there was grease on the console by the gear shift. The grease got on my slacks and my dry cleaner couldn’t get it out so I had to thrown them away. On top of that my console wasn’t put back together correctly, so now I’m having to take my car back up there to have that fixed. This whole experience has been very frustrating.

Quashon Johnson

Josh and Eric both provided great customer service. Josh setup and had everything in place I needed. Eric was very helpful in getting me and my vehicle out of the shop.

Ashley Merkley

Loved getting updates of when my car was ready. Having the report online too was great!

shonteria fisher

I’d high recommend Angie to anyone! She was very helpful and understanding!

Joyce Howard-Young

Fast efficient service salesman was knowledgeable and effectively answered all concerns.

Terry Smith

Bob Howard service guys always do a great job. I have a 2005 Honda Accord and they take great care of it, just like it is their car.

Brad & Mary Martha Ford

Geno was fast and professional in checking me in. I received text updates with recommended maintenance service with the ability to approve or decline for later. Personal service and excellent communication with a expression of genuine gratitude for my patronage. We will be back for our other Honda maintenance or services needed as well putting Bob Howard Honda on our list of dealerships for our next purchase. Thank you!

Linda Jones

My daughter bought her first car on her own from here. This should have been a pleasant and celebratory experience, but really, it wasn't. They treated her rudely when she said she wanted to keep looking to be sure that she was getting the best interest rate on a loan. Then when she came back and bought the car that she wanted, the finance manager said that her trade was fine with a POA and then he hounded both her and I about the trade accusing us of having a lien on the trade. There was most definitely no lien on that car. I do in fact pride myself on my credit and honesty and felt accused of deceit. Then he said that he didn't need the title because the POA was enough. After I destroyed the title, he said he needed it and I had to go get a duplicate title and send it. If a dealership would like to have return customers, they should handle themselves more professionally.

Kristie Dodd

Great service every time I go in. Compared to other dealerships where I have had my car serviced, Bob Howard is always the quickest and friendliest. I drive from Moore to Edmond because I get good and quick service here. Thanks!

Marcel Rangel

the attention is excellent and the waiting time is shorter than expected

Katherine Stone Fedor

Made an appointment for a small warranty repair. Even on a Saturday, they had an appointment available right way, less than an hour after my phone call. They had the needed part in stock. 34 minutes after I arrived, it was already fixed at no cost, plus a complimentary 42-part check-up. Nice desks to work at with power and wifi, though I hardly had time! Professional, courteous staff. No fuss, just got the job done. Thank you!

JJ Jamadar

Jorge was very polite and professional I left the car there. I got a courtesy ride home and car driver was friendly and very nice as well Car was checked out and fixed under factory warranty Got an e mail when car was ready. Great Experience Thank you Jorge and courtesy car driver (did not catch his name)

Verdine Osei

HORRIBLE CUSTOMER SERVICE FROM FINANCE, MANAGEMENT AND STAFF! IF YOU ARE CONSIDERING BUYING A VEHICLE FROM THIS DEALERSHIP, THERE ARE THINGS YOU KNOW… On April 27, 2019, I went to Bob Howard Honda and had to WAIT 35 minutes to get acknowledged! The sales representative, TODD, who spoke to me, was VERY RUDE. He did not care to respond to basic questions I had for him regarding the vehicle that I intended to purchase. I researched answers to my questions online during the EIGHT HOURS I was at this dealership. Once sales and management staff knew I was going to purchase a new vehicle, they took me as “another basic sale.” TODD and JEFF (New Car Sales Manager) were so eager to get a sale; they didn’t put my personal information down correctly on the credit report or company’s personal system, EVEN THOUGH THEY HAD MY DRIVER’S LICENSE! I asked JEFF about price of the vehicle and why it was higher than what he originally told me; JEFF told me there is package on the vehicle that is $599.00 but he could not take it off because it is on all vehicles they sale (HIDDEN FEE). I left the dealership for a few hours. Jeff and Todd did not realize that I left the dealership until they were ready to “close” the sale! Jeff called and told me the reason that my credit check didn’t go through is because they put my information wrong in the computer system. It shouldn’t take hours for them to figure out they spelled my name and address wrong with my driver’s license in front of them! They DID NOT apologize for keeping me waiting for several hours. I went back to the dealership and was taken to Finance. DUSTIN handled Finance. HE DID NOT CARE to give insight to me about the warranties. Dustin spoke to my girlfriend a majority of our interaction. Dustin just gave an IPAD to me and told me that I should choose an option. Extended warranty ended up being close to $3000.00; however, he put me on a package of warranties that I did not know about; it came out being $6600.00. TODD THREW a soaked package in the trunk of my new vehicle, got into my new vehicle as he did not care, stated some features of the vehicle very quickly then got out of my vehicle and walked away. When I left the dealership, I noticed SCRATCHES in my 2019 Honda Civic EX that was $29,673.00. The dealership already closed. When I called Dustin on April 29, 2019, he told me that funds were already processed, could not be changed and kept ignoring me when I tried to speak. I went to the dealership with my girlfriend as we concerned about what he told me. My mother also attempted to speak to Dustin on the phone. He was very DISRESPECTFUL! I left messages for the General Manager, BRETT, New Car Sales Manager, JEFF and finance representative, DUSTIN to get my information corrected and have my concerns addressed. I DID NOT get a call back from anyone of them. I called Bob Howard Hyundai in attempt to get Bob Howard’s phone number to let him know about my experience. General Manager, Mike, told me that he would contact Brett. Brett FINALLY called me and told me that I would have to drive to Bob Howard Honda to get resolutions, which I did, but NO issues were resolved! I saw the “MANDATORY PACKAGE” I purchased for $599.00 was cheaper, according to Honda.com and Eskridge Honda. When I brought this issue up to Jeff and told him it was PRICE GOUGING, he responded, “We have to make profit somehow!” May 10, 2019, I received the information regarding my TAG with the WRONG INFORMATION on it! When I brought the information to Brett’s attention, he said, “ITS NOT MY PROBLEM!" TODD ignored me as I attempted to get assistance from him. Brett’s response was “He’s busy. Its sales! Get over it!” When I contacted BRETT on MAY 22, 2019 at 5:10 PM, I asked him about my account and why he hasn’t returned my call. BRETT CURSED AT ME! This shocked me and my girlfriend. Employees of this dealership have acknowledged these unprofessional actions and told me to write about this experience! This experience is one of the WORST EXPERIENCES of my life. THIS DEALERSHIP SHOWS NO CONCERN FOR ITS GUESTS!

Kyle Tison

Oil change took 2 hours. Was not charged but overall time took way too long.

Jason Thurman

If we could leave a negative star we would! The service for my wife’s CRV was the most horrible customer service we have ever experienced - the car was not complete when it was supposed to be twice, we were not contacted to let us know what the status of our car was instead we had to call each day, our phone calls were not returned, and I had to scramble to find transportation to work for 3 days. After picking up my car on Friday I had to call back because the steering wheel is shaking - I have still not been called back to let me know when I can bring it in again to get that issue fixed! After having paid over $1,600 we are completely frustrated and annoyed especially since we have been getting our CRV serviced here since 2010!

Mark Krewall

Thought we had a decent visit until I found out my trade in, which according to bob howard wasn’t worth the $5200 blue book value, was actually worth $9900 now when they try to sell it. I would think giving the customer another $800 to meet blue book value would be beneficial to the company to keep the customer happy but apparently they need to try and make more than double off of them instead. All I was asking for was the blue book value. Bad move as I’ll never recommend or revisit this dealership.

Gayle Graham

We broke down while traveling but Angie Scheer was super kind, got us a loaner and had our car ready the next day. Thank you so much to everyone at Bob Howard Honda!

Antonio Zuniga

You definitely get taken care of when you take your car there for maintenance. Special thanks to service advisor Caleb, I know he's not the only one who worked on my car but he was the one I was in contact with and he made sure everything was done properly, very professional and nice guy.

Dennis Boxeur

C.J. handled my service, today. He was very pleasant and thorough in his detailed description of the work that was done on my car. He updated me, twice, about the status of my car while I was waiting. He has a very nice personality for interacting with senior adults, making sure I understood everything he was telling me. Great service!

Ashlyn Walck

Bob Howard Honda was great! They were patient and not pushy at all.

Kyle Carter

Steven Moore and crew are amazing to deal with. Easiest car buying experience I have ever had.

Allison Taylor

Hector helped us find the perfect used car for our family’s second vehicle. Highly recommend Hector at Bob howard Honda .

charles lauzon

Was in and out in a reasonable time. Kept me informed on the progress of the visit

Jason Wiggins

Test drove the Ridgeline truck. Very friendly sales staff, no hassle, just helpful

Donna Gregory

I bought my Honda from Bob Howard Honda in 2016. Since then, I’ve used only their service department for my vehicle. I’ve always gotten great service, but in the past few months there was a lingering issue. Once the service director found out about the issue, he personally handled it and quickly resolved the problem. I was so impressed by not only the quick resolution, but also his acknowledgement of fault and apology. That’s true customer service, and you can’t find it just anywhere. I appreciate Bob Howard Honda so much that I recently took my sister there to buy a brand new Honda for herself. When you refer family, you know it’s good place.

Benjamin Kendall

I did not buy it from them but they went all out to fix it for me I will go back to them

Asisipho Anele Sisi Mkwalo

This place is amazing. Hector was absolutely great, he answered all of my questions. He made the process so easy. I drove 7 hours just to get a car from him. Everyone was so attentive. You will not regret buying a car here.

diane Yannarell

Received a letter about a recall on my vehicle, it says loaner car is available, not true! Call Bob Howard direct made an appointment and verified that a loaner car would be a available since I was told the recall repair would take at least 4 hours, showed up for my appointment at 6:30am and was told they don't have loaner vehicles for recall service. Then was told the repair would only take at the most 1 hour. Very poor communications!

Gregg Garrett

There for service only for takata airbag recall. They also recommend$1600 in fluids change that could be done for 10% of the cost myself.....

Amanda Parrott

Had oil change, wonderful service and attitude by workers there.

Ryan Meek

Caleb was really great and they got me out of there as quickly as possible

Alan

I needed my tires rotated and they told me over the phone that it would be $25. Well they did the job reasonably quickly, but I was billed $29. The extra $4 was for “shop supplies”. I asked about it and the service rep said it was required by law. Funny but when I had the same job done at Battison Honda there was no such added fee. I don’t like surprises on the final bill like that. When they say it will be xx dollars, I expect it to be xx dollars. Also, Battison reset my TPMS for me, which needs to be done after a tire rotation. Bob Howard didn’t.

Laura Boots

When I decided to buy a Honda Civic, I called several different Honda dealers in the region. Steven Moore from Bob Howard Honda quoted me the most competitive price of all the dealerships. On top of the original quote, they took off another $500 for being a recent college grad. I especially appreciated how knowledgeable Steven was throughout the whole process. I would definitely buy another car from Bob Howard Honda and recommend them to friends and family!!

Jaime Chua

Bought the new Ridgeline RTL-E. Meet my price expectation and Kyle the salesman is very helpful and accommodating.

Jacqi Stewart

I was met promptly upon my arrival for my appointment and Eric explained everything clearly and professionally. My estimated wait time was 45 minutes but they finished early. My experience with Bob Howard has been great from the first day I walked on the lot.

Traci Talley

Bob Howard Honda was not on my radar originally when I began researching for a new/used vehicle. It was last minute that I saw that they had a car I was interested in and within my budget. I made the drive out thinking I was just going to look and they would surely tell me that they had sold the car already. Well they had sold the car but they had another that was similar and to my liking. I arrived and was greeted by Bob in sales. He was very easy going, personable and a little witty. He showed me all the great features on the CR-V I was looking at and entertained me while waiting on the numbers to come back. That's where Kyle came in. Kyle in finance had the same easy going, no pressure witty attitude. I was pleasantly surprised how quick, simple and stress free this whole experience was. This is how car buying should be. This is how the pro's do it and keep folks coming back. Well, I'm a believer and I will be back thanks to great guys like Bob and Kyle. Great job! I love my new ride!! Thank you, Thank you, Thank you!!

Dane Sharp

Great company, I have bought many cars over the years. Ben is the best

Jovanna Dixon

Very nice guys. No high pressure sales. I appreciated that. Worked with Joseph and Jeff. Super guys.

James Rodriguez

Excellent customer service. Truly some top notch people working in the used car sales department. Started working with Austin looking at Civics, and when things got more complicated with my car needs, he was quick to come up with excellent solutions and got me into a Hyundai Sonata that I now love. Also worked with the manager Stephen who gave me a great price and a great deal on tires to boot. Everyone I worked with was so nice and friendly. By far this was the best experience I've ever had buying a car, I'll be recommending Bob Howard Honda to people even if they aren't looking for Hondas. The team there is outstanding.

Stellar Kennels

We purchased a new 2019 Honda CRV that came with a lifetime warranty. We have called and called and tried and tried to get them to give us a copy of the warranty. Nothing. These people will do anything or say anything to get the sale and don't follow through with what they agreed on. BEWARE!!

Jody Cook

My family has used this service department going back to 2006 and we have always had a solid experience. I ended up buying an Accord from BH and part of the decision to go with Honda was based on the experience I have had at this service department.

Randall L. Green

I would like to recommend Brandon and Crew at the Bob Howard Service Department in Edmond. This service department is like no other dealer service department I have ever used. They are friendly, sincere and helpful. They actually care about doing a good job at the best price. I have had major and minor work done there and have been pleased every time. Give them a try, this isn't your Granddad's service department. They are modern and very skilled in what they do. Go see them for the best in Honda service.

D Lewis

My Honda Accord required extensive repairs. Brandon walked me through every step of the way and went above and beyond to get my car taken care of, which included his contacting Honda. The repairs were done fairly and at a very fair cost to me. I would not hesitate to recommend Bob Howard Honda service to my family and friends.

Gaby Solis

Outstanding service with me not having an appointment and was completely taken care of when another honda dealership in dallas screwed up my last service. Thank you so much for the amazing service and any time I'm in Edmond I will schedule my oil change at your dealership!!!

Rebecca Ryan

I’ve gone to Bob Howard for years to service my CR-V. They always do a great job and walk me through what’s needed and what I can put off for a bit. Caleb has been very helpful and I’m so grateful for him finding me good deals and affordable parts!

Ruth Ann Erdner

Treated great by Eric Pizzeck.

Nannette Thomas

I was told you all could service my car on the day I drove up and I didn't even have an appointment. It was my first time there and I explained what I was told I needed to gave done. However, you guys explained why and told me one if the things I really didn't have to do right now; PLUS, I didn't mention what the quoted price was from the other dealership and you guys beat their price. I was told where I could wait and because it was so h a warm day, you guys even offered me a free bottle if water while I waited. There were 8 others in the waiting room and I was told it would take you all one hour or less to flush my brake fluid and sure enough, the time quoted was dead on!!! I was welcomed and everyone in the service department was extremely cordial and helpful. I am definitely coming back for my service needs!!!

Maddie Williams

My problem was solved quickly and efficiently! Bob Howard Honda is always a friendly environment and any issues my car has are always fixed well without wasting my time. Caleb was very personable, knowledgeable, and a joy to work with. Bob Howard Honda is definitely the first place I contact when having car issues. Highly recommend!

S Dow

THIS DEALER PLAYS GAMES...NOT SURE WHY I GET ONE PRICE FROM THE SALES PERSON, ONE PRICE FROM THE STICKER- NOT TO MENTION THE 2700.00 IN OPTIONS WERE ADDED BUT NOT LISTED ON THE STICKER. THE KICKER WAS ONLINE THE CAR DOES NOT HAVE ANY OPTIONS LISTED NOR DO THE PICTURES MATCH THE CAR I WAS SHOWN AND THE PRICE WAS EVEN HIGHER! WHEN THE ISSUE WAS ADDRESSED THE DEALER SAID IT IS WHAT IT IS.

Jessica Strecker

Always a pleasure. but, I did schedule online to get a discounted oil change and the discount was not honored at check out. I did bring this to Erick''s attention and he did ask to see the email. It clearly stated full synthetic oil change. He honored the special. But, why did it not go into effect if I did in fact follow the link from the email to receive the discounted oil change.

Lanny Corr

Get great deals through emails and always so nice and pleasant to deal with.

Drew Chapline

Walked in with no expectations of getting a car and left with a new 2019 Honda Civic ! Steven Moore is awesome and he did everything in his power to get me approved. The guys at Bob Howard Honda are all amazing

LeKeia Slade

Fast Friendly And Efficient!! Got me in way before my scheduled time and Caleb was extremely knowledgeable and experienced!!

Michael Melvin

Great service everytime I visit.

Natasha Johnson

We’ve purchased all of Honda’s from Bob Howard Honda and love the experiences we’ve had. Victor Brown is an amazing person, salesman and truly loves what he does. Anytime we need anything, we contact him and he is willing and ready to help anyway he can. He always goes above and beyond for not only us, but all of his customers. We love Honda’s and will probably never purchase another make of car. The facility is nice and clean. The employees are always so helpful and greet you with smiling faces. We can’t recommend them enough. Keep up the great work and people will continue to come back again and again.

Ellie Miller

I called for appointment on my way there d/t flat tire. They managed to get me in right away, & was able to add the full maintenance (10,000 miles). Computer problems delayed getting started, but was soon able to complete.

Lavanya Sarathy

This was my first visit to Bob Honda.I was there for an oil change.I was promptly received and I received a text on all repairs I needed.It was a welcoming environment. Thank you Austin for answering my questions and working on my car.

brenton clark

PAT was the customer rep that I spoke to when I dropped off my Accord. VERY pleased with his initial approach. Pat called me with multiple updates and sent me a vehicle report the next day! Highly recommend this pat and his dealership!

Jessica W.

Go see Scott at Bob Moore Honda. He made our car buying experience so easy! We were in and out in 2 hours with a great deal and a great experience. Scott even detailed our car so we wouldn’t have to wait 2 hours for the detail shop to squeeze us in. I couldn’t have asked for a better buying experience!!

Perry Mason

The service advisor, Gino Leone, was very friendly and extremely professional. He got me in and out in exactly the time he stated when I showed up. I was very pleased with my experience at Bob Howard Honda Service and with my service advisor, Gino Leone.

Rob Rutledge

Josh Phillips was great and should be considered an extremely valuable asset to BHH service department. Very polite, thorough, and knowledgeable. Took great care I'm explaining everything regarding the service and maintenance of my Pilot. My shuttle drive Willie was awesome as well. Polite, prompt, and a pleasure to chat with on the drive to the dealership. Keep up the good work Bob Howard Honda

Lisa Maly

I drove to okc to look at a vehicle. I needed to be in and out in about an hour. They were able to accomplish that - which included the test drive. (No financing involved.) Louie Bogan did a great job - as did the finance/accounting guy (I really rushed him - can’t remember his name!)

Suzanna Cook

Customer Appreciation Day Service Review I was not greeted when I came for my scheduled appointment even though there were 3 service men with in 5 feet with me. I had to stop a Technician to get someone to help me. Then just did the oil change when the specific appointment was made marking that air filters needed to be changed plus oil change. This was also told to the service agent that “was made” to help me. My car was returned by only the oil change had been done. My car had to be returned to the technician to get the air filter checked and changed. I have brought my car in on Customer Appreciate Day and had excellent service. Maybe the service agents today need to be taken off the next Customer Appreciation Day because their service SUCKED.

Keith Estes, Sr.

From the very first contact I made with the employee helping me, it was a very pleasant and honest experience. Greeted with a genuine smile I could tell the employee loves what he does and cares about people All the staff was fun to work with!

Dana Hofslund

Nice friendly and accommodating. However they don't run your vehicle through a car wash after service therefore they lose a star.

James VanDerwiele

Went in for a problem in late June or early July. The service advisor was to call me back when part came in. Never heard and called him a couple of times. So I went in and that person had taken a position at another dealership. Why weren’t his projects transitioned to someone else and why wasn’t his voice mail greeting changed to state he was no longer with the dealership? Simple courtesies and professionalism that didn’t exist.

Ryan Sharp

Everyone was very friendly and helpful, especially Russ. The shuttle service was useful but seemed to be coordinated inefficiently. Overall a pleasant experience!

Natalie Carlson

Angie is extremely professional and goes above and beyond. It was a “crazy” Monday but she was very prompt about everything and was completely satisfied.

Brandon Croy

So much better if a dealer than The competition on expressway. I never feel “shamed” for passing up a recommended service option for any reason. The advisors are always in great moods and helpful. Austin Jacobs is a good dude and I enjoy chatting cars with him when I’m there. They stick by their maintenance and work as well. I’ve had brake work done that they fixed without a question when I told them the brakes felt squishy after a brake bleed. Recommended highly.

A Matthews

I bought my 2018 Honda Civic in March of 2018. Since then, I have had nothing but problems with the radio/Bluetooth functionality. The radio will reset every night. EVERY NIGHT. The Bluetooth is unusable and will freeze anytime you have an incoming call and you have to turn the car off and back on to unfreeze it, so i can’t even have my phone connected to my car. While it’s frozen, the controls are locked and you can’t end the call, or hear the person who called, or hang up or turn off the radio. I have repeatedly voiced my concerns to the dealership and directly to Honda Motor Co itself. After months of no one being able to fix the glitch in the head unit/infotainment system of my car, I finally receive a letter back from Honda, from the mediation department directly that tells me the radio is a comfort/convenience feature and they will do NOTHING to fix it, but they recommend I take the car to the dealership periodically to see if any updates have been put out! Mind you, this has been an ongoing issue with Honda Civic and Accord models since 2017! Google it, there’s tons of forums discussing the issue! I should have done my research before buying the car, I’ll admit that. But save yourself some time, and DONT BUY HONDA. As soon as possible, I will be trading my car in and I will never spend money with Honda again! Bob Howard’s part in this? I scheduled 5 different appointments with the dealership to fix these issues and they only recorded two of them. The tech that “helped” me the first 3 times was unavailable, (shocker!) and the staff not recording the appointments accurately caused me to have no leverage with Oklahoma lemon laws and now I’m stuck with this car that has no radio/bluetooth as advertised and no solutions! Enjoy my money, Honda. I’ll honor my end of the contract until I can get out of this deal.

Dru Tischer

We had a very good experience at your dealership recently when we purchased a 2016 Accord. I would especially like to mention our salesman Ricky Hernandez. I found him to be knowledgeable, courteous and helpful.

Amy Highfill

First oil oil change taken care of quickly, and ordered a new driver’s side mirror due to factory malfunction. Everything was handled timely and friendly.

Nancy Mercier

Joseph Jones was extremely helpful in helping to make a decision as to what car to buy. He never tried to pressure me and was very patient in answering my many questions. Even after the sale, I had a situation where I thought I had left something of importance in my trade-in. He not only searched for it for me, but sent a picture to verify his findings. That is above and beyond his job description!

Cynthia White

The staff was very friendly and helpful. They listened to what we wanted and were expedient in getting things done. We were on a tight schedule and they did their best to accommodate us. The salesman stayed late in order to deliver our vehicle and showed us the process of syncing our phones.

C edwards

Ok, let's see how I can put this all into a review. I received an email from this company referring to the national recall of the passenger side airbag and new service hours on the weekend. I made the appointment for 10:15 and also ASKED for an oil change and tire rotation upon dropping my vehicle off. Upon checking the progress about 3:30-4, I was sent a text with a link to the service findings. Not unusual and expected. Long story short, I rejected the approx 2k worth of steering front in work (keep in mind it's a 04 crv probably worth only 2k) and the inspection showed tires, washer fluid Topped off and blades good. When I departed the dealership, I noticed a rubbing noise from the steering column when I turned the wheel. My windshield was dirty and I turned on the washer/wipers and no water came out. I knew prior to the service it was out of washer fluid, but also knew I was getting a oil change and figured I would let them handle it. I attempted to respond to the email the SA sent me with my concerns about the wrong airbag getting the attention as asked prior to submitting a review. My email and phone calls went unreturned. The CSR told me after being placed on hold twice that every one was busy and I might just have to go in person after no responses. I took his advice. This is where it gets interesting! I met a gentleman named Geno and asked him to pull up my service from the weekend. He had trouble finding the service until I gave him my phone number. I expressed my concern about the inspection report and the green light on tires, tire rotation and washer fluid Topped off as well as the chief concern of the steering wheel noise and the plastic cap that accesses the driver airbag being not put back in place causing the rubbing noise. He confirmed the the recall was for the passenger side airbag and the driver airbag was not to be involved. I asked about proof that the passenger side airbag was actually replaced and why the drivers side airbag was disturbed. He couldn't offer proof of the repair and no other explanation of the other lack of attention to the tire rotation and washer fluid/wiper blade despite the green light on the inspection (the left rear tire was replaced a while back with a name written on it, so I had no problem identifying the placement and it had not been rotated). The conversation then turned into the question of "what is you want us to do?" If we gave you a %100 pass on the inspection , you haven't been in to see us except for the free stuff! After being shocked at what I understood as asking for free work, I informed Mr. Geno that he was incorrect and to look again. He then found my previous paid services and asked where had I been taking my vehicle for repairs? I informed him that other than oil change and tires, I hadn't. He then asked again about what I wanted them to do, change the blades and rotate the tires? I told him that I wanted after the sale customer service and questions answered about items checked off good but evidence showing otherwise. His response was pretty much I can't prove the tires weren't rotated and he had no way of proving the replacement of the recalled airbag. I then informed him of how he insulted me by the statement that I was there for the free stuff and basically since I wasn't a repeat customer since 2014/2016, they weren't really going to loose any business. I informed him that he had answered my questions and my feedback would be accordingly. He did confirm that I was issued a discount on the oil change (Military discount for veterans) as to infer again that all I wanted was free stuff. All I wanted was to ensure my family's safety by complying with the recall notice and I Informed him that even though the manufacturer was reimbursing them for the repairs, I had to sign off on it, paid for a oil change and tire rotation and just expected what they were paid for! I got in my car and left hopefully to never return. My other vehicle is an Acura, but they won't get my business since they are both Bob Howard!

Shelley Schmiedbauer-Nunley

Staff was very friendly and service tech, who was a woman, very knowledgeable. I was very impressed. I had my 2 year old nephew & the child's play room was awesome! All dealership's should have this!

1114bway woo

Lashawna and Jacky were so helpfu and knowledgeable finding right car for me. They gave us enough time to check all the vehicles that we are interested in and didnt push us to make decision. I traded in my Ford Edge for Odyssey. They offered better price for trade in and lower interest rate than other dealership. Im willing to do business with them again when I need another vehicle.

Dean Warriner

I’ve had great service since purchasing my vehicle from Bob Howard Honda. Ask for Joshua if you need service done. He’s up front and gets the job done.

Joseph Froelich

I went to Bob Howard Honda recently to get my airbag recall repaired. I got there 15 mins before they opened at 6:45AM, my appointment was at 7AM. They came out and took my car immediately and said they would start working on my car even though they were not open yet. This airbag recall took a little over 4 and a half hours! Honda's website says it should take an hour. I understand that they cannot fix it in 1 hour due to taking care of other customers, but it should have not taken 4 times as long. I went to this location one other time and it also took way too long. They also didn't explain the inspection done and what they recommend fixing. They really just gave me my keys and said it's done and walked away. I did not like these experiences one bit. To make it better, my friend who had the same recall on their car told me their repair took 40 mins. I'm definitely getting that dealer's info and going to them from here on out. Waste of time.

Rick Gotcher

Got me right in on short notice and took good care of me and my vehicle.