Reviews of Audi Oklahoma City (Car Concessionaire)

Zack Walker

This is the second time I've had to take my vehicle into the dealership and both times the service has been outstanding.

Devin Hayden

I’ve been here twice. Once with a friend who was leading a vehicle and the second was as a purchaser. Both time we worked with Kelsey. If he’s there, I would definitely as for him! He’s a knowledgeable guy who really works to make sure your vehicle is meeting your needs. I’ve been to several dealerships in the OKC/Edmond area, and this was the best experience I’ve ever had. I’ll definitely be back when it’s time to purchase my next vehicle! Great dealership! Even if you’re not in the market for an Audi, I would but here before anywhere else!

Mark Grier

My experience at Audi Oklahoma City was wonderful. I would like to especially applaud the excellent professionalism provided by both Avery Blazekovic and James Samples. Avery was extremely patient and really diligent in guiding us through the entire process. He went above and beyond to ensure that every single one of our questions was answered. I was very impressed by his sincerity. It was also a real blessing to work with James. James was always available and friendly, showed forth care and provided wonderful guidance. I was impressed by their commitment to excellence, and their level of expertise. The time and energy invested by both these gentlemen was sincerely appreciated.

Jordan Almohandis

JT was great! My husband and I were shopping for a new vehicle for our upcoming new baby and we found the perfect one. JT was very personable and worked well with us. Thank you!

Miles Walz

First bad review - called and verified for an air bag recall on my 2017 Audi TT. The first time I called the service operator stated the parts have not yet shipped. I called a little over a month later and the service operator put me on hold and verified the part was in stock and made an appointment. I arrived at my appointment and as always treated great, service team checked the appointment, received a loner, and was on my way. Received a call and hour and a half later stating the part wasn’t available and my car was ready. This is unacceptable, I have to drive over an hour to this dealership and take time of work to complete services. This is ok if parts and service can be completed when scheduled but not when I have to come back and waist time to do it again. Your answering service failed miserably. I won’t purchase from Bob Moore Auto Group again if this continues. On a positive note the service team is awesome, professional and understanding as they are always.

John Fisher

Went to look at buying a used Audi. Salesman didn't really feel like helping us. Said they didn't have what we wanted and was pretty much done with the convo. Maybe it was how I was dressed but very unprofessional.

Chris Altom

Roger took good care of me. The whole experience was a good one for me.

Karen Wicker

I had a very positive experience working with a young professional named Michael Dash. Michael was assigned to help me navigate all things technical with my new vehicle. He was attentive, patient and super focused on providing excellent customer service.

Kevin McCarty

Great customer service when getting my car fixed. Very courteous and professional staff. Will come back for all future services.

Morgan Boyd

During my initial visit(s), Audi of OKC was exceptional. The salesman (Tanner) and Sales Manager were both extremely friendly, patient and accommodating. Neither of them were pushy or abrasive, unlike other BM salesmen I've encountered recently. Other salesmen also didn't seem like they were trying to "steal" the sell, which was greatly appreciated. Ultimately, I bought the car from them and got to experience the finance and the back office operation. This is where the wheels fell off a bit. I received the paperwork for title transfer only to discover that they were not notarized. When I phoned, blame was placed on the back office. They resolved the notary exception within 2 days, but candidly, this issue should not occur with a "volume" used dealership. As a result, I had to make 2 unplanned drives to Edmond (to drop off and collect paperwork). Though I'm disappointed and frustrated, I'd still do business with BM Audi again.

Lauren Abney

Darrell is fantastic. Without a doubt I would buy from him again. Best car buying experience I have ever had! The entire place is a class act. Excellent customer service.

Isaac Lopez

Had a great experience showed up with the intentions of just looking and ended up with a Brand New 2019 Audi Q5! The seller was very knowledgeable about every vehicle on the lot! Every request we had was met and exceeded expectations. Audi OKC is a very professional environment with super nice employees I’m recommending all my friends and family to them!

El Chico Blanco

Darryl and Mike are Super helpful. We purchased a New Q8 and my wife Loves it and she was treated like a Rock Star by the staff. It is like "Cheers", you walk on and immediately feel welcome.

Bryan

I had a bad experience purchasing a used 2010 Mercedes E350 from Audi Oklahoma City. I told them I was driving a long way from another state and don’t want to be low balled on my trade in. When I got there they offered me $1,500 on my 07 C280 4matic that was worth 6-7k all day long. They told me over the phone there was no maintenance or repair messages from the on board computer. When I got there there was a message for an auxiliary battery failure. They disclosed over the phone a small door ding and scratch on bumper. When I left I found an additional dent next to grill. They also failed to tell me of an unresolved recall with the Takata air bag. They also listed the car as blue when in actuality it is grey. I was so insulted by their trade in offer I was ready to walk. But it was a car with the options I wanted and trim, seat colors I wanted, plus I drove so far. After the sale there was extremely high pressure to purchase their maintenance warranty so much so that several financiers and manager took turns trying to sell it to me. At that point I just wanted the keys and to run away. They were incompetent, did not care, greedy, shiesty and shady as hell. I expected a lot more from a new Audi dealer.

aspen brinley

BEST PLACE EVER!! 10/10 for sure recommend Tanner, thank you for all of your help!

Jonna Herbert

Lucas was great to work with. The waiting area was nice and they guy filling the water in the fridge was friendly. Thanks!

Chris Hill

Phenomenal car buying experience! Remarkable value, award-winning customer service & stunning product. Go get your Audi today!

Karan Madan

Amazing loved the customer service experience and hassle free experience..I am really happy to get a car so quickly..thank you Tanner campbell and michael clark you guys did an amazing job.

Mike Tilton

Great service department staff. Lucas was terrific, getting us back on the road after a blowout on I-44. Probably the best service department I've ever worked with.

Taran Lasater

Scheduled an oil change on my 2017 Q5. 4 hrs after my appointment, car still not ready. Oh and I have Audi care which guarantees a loaner car, but not ONE was available today. Also while you’re waiting, it’s like everyone knows a secret except you. The feeling is that this place schedules service favors for their friends, or maybe my car isn’t new enough to be pushed to the top of the list (even though I had an appointment.) Here I am left wondering while most of the employees are turning the lights off to go home. Oh and it’s about to storm. Could not be more disappointed and dumbfounded than I am today. Good job Audi, good job. 1 whole star.

Jason Willeford

Excellent and timely service. Thank you Kyle!

Conrad Kothmann

Prompt, easy experience for someone out of town. Just wanted to post a "Thank You" for Trey Smith and the folks at Bob Moore Audi in Oklahoma. I flew in from San Antonio early one rainy morning and was picked up by my salesman, Trey, at the airport. He braved the torrential rainstorm and made sure we made it safely to the dealership where he presented a pre-owned vehicle for my approval. The vehicle surpassed my expectations and the photos provided prior by his sales manager, James, really helped my wife and I in the decision for booking the flight. Trey was personable, knew his product, and was excellent to work with. I would not hesitate to be a repeat customer, thanks to Trey, James, and the staff at Bob Moore Audi/ Audi Oklahoma City.

Beth Rice

If you can find your parts elsewhere do so. Prices are crazy high, was on hold for half an hour...called from a different phone while still on hold and it was answered quickly...hmmm

SarahiSituations .

So we bought a car from them and they ended up selling it to someone else. During this time before we knew about it we were waiting what we thought was the whole shipping process. We called and emailed them during this time which was a week. No response until Saturday we received a phone call informing us of what happened. The "solution" was to offer us a car that is a year older with more miles on it and for the same price.

Heather Converse

Not only was my car buying experience wonderful in 2018 but the service department is top notch! The dealership overall is comfortable, clean, and I feel very well attended to while I'm there.

Dimitri Saintidor

From someone that's purchased 5 (this being the 6th) vehicles in the past 8 years, this has hands down been the ABSOLUTE WORST car buying experience I've ever endured. For various reasons but I'll write this review solely on Audi OKC. Storytime. I've studied and priced shopped for an 18 A5 Sportback Prestige for weeks before coming across the one at this dealership. I travel for work and as luck would have it, I'd be in OK for a few months so I decided to fly out early to check out the car. Salesman John sent me pictures beforehand as there weren't any online. Awesome. I get there drive it and decide to buy. And the bad. I left the dealership after closing the deal and they were to complete with my credit union and my plan was to return to pick up the car (I'm out of state and bought in July to come back to OKC in September for a few months stay). The financial team were disgustingly unprofessional. From walking out of the room mid conversation, rude and upset when I chose to use my own Credit Union for financing, or literally hanging up or not returning my phone calls over the course of a week after leaving the dealership. Obvious communication issues with this location. After finally having paid for the car, was told it would be cleaned before I get back (had decals from previous owner, dirt throughout, and what I assume we're dead pine tree leaves in the trunk). I call and text ahead, let them know my itinerary, update with flight delays the morning of (5 September), arrive and guess... decals still on on car and its still dirty! Not just that, my sales rep wasn't in and told me to ask for someone else specifically. Said individual gets to the front counter and is visibly and audibly (your customer service reps can attest to this one) upset with having to assist me as if it were my fault my rep wasn't in. Sat around for the car to get done and asked about a second key but no one could give an answer on if it existed or not. The group that manned the front desk were dope. John was ok but I swear by this, everyone else I've had to deal with at this establishment sucks. For an establishment selling luxury cars, communication and customer service skills should be extremely important. My entire experience, I've felt as though your team just could not wrap your mind around me walking in and wanting to buy a car. All of my insurance friends in the OKC area that give dealership recommendations out, all of my military brothers and sisters, anyone else reading this review..I urge you to reconsider. The blatant disrespect I've felt from this location was apparent and appalling. I guarantee I won't be the only one to have felt this way.

Gard Strategies

My service experience was very well. The process was quick and pleasant. Thanks to the service department. An extra thanks goes to Kyle and Adam true professionals.

Judy Bierman

Recently had Audi serviced. Work performed was explained and I was notified periodically of the progress. Did a good job and I am pleased.

Jeff Tate

Bought a used Nissan Rogue from JT at Audi OKC. Very happy with JT and everyone there, as well as the car we purchased.

Grayson Wilbanks

Service was good, did a detailed inspection of my car as well, finding a broken water pump. Fixed that before it would’ve turned drastic. The service crew did forgot to reclose my car’s noise insulator under the car, resulting in it being damaged and me having to tow to the dealership the same day as original pickup. They quickly resolved the issue, and Lucas was very helpful. Would’ve been 5/5 stars, but the little hiccup resulted in 4/5. Would recommend service here.

Beth Walker

Helpful and friendly...wish would change media settings back where they were when came in.

David Duncan

Lucas at the service department was great! He made me and my daughter feel welcomed and comfortable. He was able to get me in for an oil change & and tire balance/rotation. He checked the system for recalls and they performed a multi-point inspection of the vehicle. It was my first time dealing with Audi OKC and was happily impressed.

Kara Fanshier

Ryan M. Was great! Fast, efficient, knowledgeable, and easy to talk to. Audi of Oklahoma City has earned loyal customers.

hanna brinley

BEST PLACE EVER!! Recommend Tanner!!!

Loretta Davis

Just purchased a car from Roger Dolese here at Audi in OKC. Best service ever. Roger is the guy to see. Thank you for a great experience.

Melanie Briley

Wonderful experience with Audi OKC!! They have the patience of saints and walk you through the entire process, answering questions, explaining differences, making it all come together seamlessly . Looking forward to enjoying the partnership for years to come! Thank you JT!!

Chris Jones

First of all, if I could give 5 stars just to my salesman Safak, I would. I had dealt with a ton of salesmen over the previous few weeks looking for my next vehicle, and nearly all of them were the stereotype you would never want to deal with. Safak was completely different. He simply answered my questions, let me check it over and drive it, and even take it to my own mechanic for inspection at my convenience. Never any pressure, just completely laid back and exactly how you would want whoever you're dealing with at any car dealership to be. I would go back to Safak for all of my next vehicle purchases if I could, and I'll recommend him to everyone. The Audi dealership as a whole loses a star because of the finance department. I'm in sales for a living, and I understand the finance managers work partly on commission for selling extended warranties. I told them right away I didn't want or need it, but that didn't stop them from trying to hard sell me on it over and over again for the next 20 minutes. And once whoever I was dealing with (forget his name) finally realized I wasn't going to buy, you could tell his attitude and demeanor toward me changed. That was disappointing, and that experience would keep me from going back to this dealership again, especially if Safak isn't there the next time I'm looking to buy. So definitely go buy a car from Safak, he's awesome. Just be ready to say no a dozen times to what the finance department tries to sell you.

Charles Wade

Very good people to work with and get you what you want. May 27 came in to get a recall taking care of. Jose was great reminded me of my family Darrel J. That works in sale. Jose was great took real good care of me real appreciate this place.

Steve White

I had a great experience dealing with the staff at Bob Moore Audi in Okc. I purchased a Honda Ridgeline that was a trade-in. Kelsey was the Salesman and he did a great job without pressuring me. The only problem I had, the battery was bad, I discovered it once I got home. I contacted James one of the Managers and he took pride in his lot by reimbursing me for a new battery. Even if you are not looking for an Audi, don’t skip over Bob Moore Broadway Extension and give them a try.

Robert Theus

Never received a resolution on the 360 degree camera.

Laura Riley

Jose was outstanding!! He was able to get the parts for my car a full week before expected and was just as excited as I was!! Keep Jose and I will keep coming back!!

Chris Strait

Jose is absolutely the best service advisor I have dealt with at your store. Courteous, honest, informative, gets back to you with answers. Much better experience than I have had there before. Thank you Jose!

Trevor Pletcher

Roger was awesome and very helpful through our car buying process.

GZ DMRL

Excellent customer service! Scheduling online was super easy. I arrived 30 min early to my appointment and it was facilitated without any questions. That day the whether was horrible and I needed to be picked from home to Audi service to get my car. An Uber was sent to pick me up by Audi. Also Ryan- Audi rep who helped me that day was extremly helpful as I need car to finish at a certain hour so I could pick my daughter. On every level treatment was excellent!

JIM P RAMSEY

Very courteous and competent.

Daley Spear

Audi Oklahoma City was definitely one of the best car shopping experiences I have ever had. I was in the market for a nice used car that wasn't even an Audi and they treated me just as well as I felt they would with someone trying to purchase a car 10x the value of the one I purchased. The salesman who helped me was TJ and he was extremely kind and flexible. The man was quick, efficient, and did not hassle me to buy something or do something I did not want to do. Overall, I had a great car buying experience. Definitely coming back when I have the ability to purchase a nice Audi or really any vehicle I may find there. Highly recommend!

Reina Williams

They fixed my AC last year and it stopped blowing cold air again within just a few months. Two valves were replaced, a shrader valve and I don't remember the other one. I took it in Thursday or Friday of this week to have it fixed again. I told Lucas my ac was blowing hot air and there's and open recall. That's ALL I told him. He called to let me know what needed to be fixed, the ac pressure sensor, both engine mounts were leaking, and my ac needed to be recharged because it was low. He said my warranty company would cover the sensor and mounts but not the ac recharge, so I told him to skip that as I can do it myself for 40$ instead of $600. When I went to pick up the car, the paperwork said I told him about the ac and told him about the engine leak, which was not the case. There was an oil leak but it was from a recent oil change where the shop (not the dealership) didn't replace a piece that needs to be replaced every time theres an oil change. It was also already fixed by that auto shop. The paperwork from the dealership also said there was a leak in my ac, which Lucas didn't tell me. He only said it needed to be recharged. The warranty should have covered to have a leak fixed. He also noted he recommended not to overtighten it as that can damage the shrader valve, causing a leak....the most likely scenario is THEY over tightened when they replaced the shrader valve, which caused the leak he DIDN'T tell me about. No one else had messed with the AC since that first repair. Also, the first time around, they said I needed new breaks and an alignment, which was an outright lie. I'm disappointed with the service and dishonesty. There's no reason for it. 3 stars is because I assume they did the work correctly, even though I believe the leak they saw was the leftover oil from that leak. The AC still didn't blow cold air, but I charged it and now it's fine. I don't know if replacing the sensor fixed the leak, or if they're related at all, time will tell. But I won't be bringing my car here again. I'll find a more honest repair shop.

Philip Robins

Audi of Oklahoma City is a refreshing experience when bring in one' Audi for scheduled service. From the ease of scheduling (can be done online, but I prefer to call and speak to alive person) to being welcomed by a friendly and knowledgeable service adviser in a particularly clean and modern service facility. There were never any surprises about what service items I was having done to my car, nor the cost. Everything was clearly determined from the beginning. The customer waiting area is full of snack, fresh coffee and free Wifi. Everyone I met at the dealership was friendly and helpful. Makes me want to do continued business with this company.

Arron Couch

Great service, amazing patience, as well and being completely calm and controlled while under pressure. #Ryan Muniz

James & Cindy Holloway

Service is very slow! If you plan on going in for your 30k, 40k, etc service, expect to spend the entire day! Now if you get a loaner, also expect to pay your own fuel. Not a big deal on the fuel, but little thing matter when they have your vehicle from 9:40 am to 4:15, all service matters.

sam pakdelan

Wife and I were on a road trip when MIL light came on. We checked in at Oklahoma City Audi and met Ryan whom was my service consultant. He was professional, caring, courteous and communicated every step of the way..Great experience overall. Ask for Ryan at your next visit.

Grant Taylor

The guys in the service department always work hard to get everything right with your car and keep you informed throughout the process. I wouldn’t think of taking my Audi anywhere else for maintenance.

Mark Tatum

Great dealership! Second purchase, very accommodating.

Morgan Gill

I brought my Q5 into the service shop for a diagnostic because I smelled gas. They immediately got me a loaner and called me within an hour of looking at the vehicle with a diagnosis. Ryan was very helpful and took care of contacting my warranty company and got everything sorted for me. The repair only took a day! I picked up my car within 24 hours. Such an easy process. I love knowing I'm leaving my baby in good hands!

Maranda Boyd

Best experience we've ever had at a car dealership. The sales associate was amazing! Everyone was extremely helpful. Test drive to holding the keys tomo less than a couple of hours. Will definitely do business there in the future.

Lake Leha

I am a new Audi owner and I have nothing but praise for the service department.

Jay Henderson

The quality of experience at Audi of OKC is fantastic! I recently purchased a vehicle that I searched across the country for. It was something very specific and rare. I had such a great experience from the time Tiffany answered my call at the dealership, to meeting my sales rep John, and finalizing deal with James the sales manager. The purchase price was exactly what I wanted to pay and the process was very simple to complete purchase. My car is exactly what I wanted and thankful for the service I received from the Audi of OKC team. I would highly recommend you use them for your next vehicle purchase.

Cliff Higgs

I was met promptly at my car by an Audi service representative. It only took a few minutes to drop off my car and put me in a loaner for the day. The service on my car was finished as scheduled and I had no issue with picking it up at the end of the day. Thank you, Audi Oklahoma City!

Angie Doke

Thanks, Kelsey, for a great car buying experience! I usually dread the process, but you made it easy and enjoyable. Kelsey helped me select a car that was a great fit for me and I absolutely love it! Thanks, Audi of Oklahoma City - you have top notch customer service.

Zack Woods

Really enjoyed our experience with the Team at Audi of Okc. From our trade-in value to our financing experience, it was all great.

stephanie savage

*LEASING Audi CUSTOMER who left Audi OKC* I’m perplexed as to why I had to lease my vehicle from a Kansas dealer rather than Audi OKC after myself, the OKC sales guy, and Anthony the manager had found my car and negotiated our price. It was this very time of year last year. They were pushing hard the cars off the lot due to the end of their quarterly selling cycle and were willing to make a stellar deal on a particular car that was just more than I wanted to spend. I’ve OWNED a few Audi’s in years past and this would be my 2nd Audi to LEASE. All I can figure is that due to the fact that they needed to meet their quarterly sales and that I was not interested in a vehicle off the lot, I became useless to them for that sales period. I wanted a Blacked Out, S - Line sports package with the fun sporty interior. We found the car in Kansas. Anthony quoted me the price to deliver it here. I took the evening to research and decide if the Kansas car was the one I wanted to lease. The next day I called and left Anthony a vm saying I wanted the car. After a day of waiting, I called and left a message with the front desk for Anthony again stating I wanted the car - nothing. I was worried I’d lose the car I wanted. I next asked to speak to the manager presiding over Anthony and after telling the girls at the front desk my situation, they sent my phone call directly to whomever they felt was necessary. He answered the phone and I shared my situation with him. He stated: “Anthony is standing right here. He will be calling you.” Again nothing. Therefore I was forced to call the Kansas Audi dealership myself disappointed with my local Audi dealership whom I have worked with for many years. The Kansas Audi dealer worked with me and delivered the car to me here in OKC. I’m assuming that as a leasing car customer, I am not valued as much as someone who purchases vehicles or basically my lesson learned: don’t settle with your dealer at the end of their quarterly sales cycle if they don’t have the car you’re looking for. They will drop you. I’m sure it’s highly beneficial, however, if you find the car you want from their lot. As a customer who leases, I should not have been placed on the back burner. Anthony could have asked any of his sales associates to call me and work with me. Be aware of you’d like to package together your vehicle and find the perfect car locally or nationally or even custom prepare it. Not sure if leasing or buying makes a difference. If it’s not on the lot, you may be waiting or even worse - ignored.

william isaacs

We recently traded our Q5 for a new Q7 from Audi Oklahoma City, and had an exceptionally good experience from start to finish. Our salesman Ryan Muniz was very knowledgeable about the vehicle, accommodating to our schedule, and has a very pleasant personality. He went over every aspect of the vehicle after the sale, and answered all our questions. We had a positive interaction with Anthony Jew, the new car sales manager, in arriving at a mutually agreeable trade in and final price. Eric Poston in the finance department was very efficient in explaining the various details of loan and maintenance plans, and in processing the paperwork. We have also had very good experiences previously with the service department under Kyle Stephens for our routine maintenance and some minor repairs on the Q5. This dealership is a top notch facility and has a large up to date inventory. In summary, Audi Oklahoma City is a wonderful place to get your Audi!

Hannah Palmer

JT helped my husband and I purchase a used Audi Q5. He was very helpful and knew exactly what we needed. He had a lot of knowledge over the vehicles we looked at as well. The dealership was sleek as well. They had several options for vehicles. Would recommend checking this place out if you’re looking for a new vehicle!

William Rosencutter

We are from Broken Arrow OK and tried to work with our Audi dealership in Tulsa. They were disappointing to say the least, and so we expanded our search radius to look at other cities. Our experience at Audi of OKC was completely different, they treated us first class throughout the entire process. I dealt with Andrew Jew and Tiffany LaPlante online, and both were very responsive and helpful. We dealt with Shah (Not sure how to spell name), and he was a very personable young man. Then Michael went over the car in great detail and answered our every question. Our only slight displeasure was in the finance department. We just left the sales department where they told us what an amazing car we where buying, and then the finance department had us convinced the car was probably going to break frequently and we would have to sell an organ to pay for it. Strange contradiction of messages, but I know it's the game all of these dealerships play. Overall we would make the trip from BA to OKC again, because they were first class to deal with on this purchase.

Brooklyn Skaggs

We just purchased not one but two cars from Audi. We worked with Franklin and Chris and they were both amazing. They were kind and didn’t pressure us at all. Not only did we get two beautiful cars but we had a wonderful experience. Everyone should go to Audi and ask for Franklin and Chris!!

Raafat Ismael

Hi Im visit the Audi today i buy Audi a3 Premium And i worked with ganeral slas manger james d samples very great Person hey take care everything helps aloot thank you james

Donna Murray

The service is totally professional, efficient and timely. Kyle Stephens is a great consultant for Audi. He makes the process of bringing my car in for service as easy as it can be. He is great employee!

Susan Mantooth

Excellent dealership!

Shawn Null

Great vehicle. No pressure or haggling on the purchase price, but didn't particularly enjoy the financing experience. Took longer than expected. I had completed an online application, but when I got to the dealership, they had "lost" it and I had to go through that process again. I took delivery of the vehicle with less than a quarter tank of gas. They could have at least filled the tank. Still waiting on a couple items that were promised at time of purchase, including 2nd Key, roof rack and privacy cover for rear hatchback.

ron james

Audi vehicles are top flight. No wonder the Audi brand enjoys such strong loyalty. We've enjoyed flawless performance from Q3's, Q5's and Q7's. The service department at Bob Moore Audi is the best thanks to Adam. Sales personnel can't be beat.

peter t

Kenny Nguyen made my dreams come true. He went out of his way to get me a car from Oklahoma Audi. Him and the team worked tirelessly to get the deal done. Thank you Kenny !!

Jon Shull

The sales staff were very accommodating. We traveled from out of state to purchase our Audi Q8. They had the car ready for us to test drive and the sale and paperwork was completed in less than 2 hours enabling us to make our dinner date. We forgot some things in our trade-in and they showed up at our house the next day via Fed-Ex. Overall it was a wonderful experience and I will purchase our next Audi from OKC Audi.

Mike G

For routine maintenance, the service department is very responsive and attentive. I had my car taken in for a minor recall and they performed the fix as expected.

may-li Barki

My husband took our Audi in for recall service. He was helped by Kyle. He was very impressed with Kyle’s professionalism, knowledge and patience. The loaner car was clean and they did a good job washing our car. My husband was very pleased with this experience.

Steed Lucas

Fantastic experience from start to finish. Outstanding sales consultant [Tanner Campbell]. Incredibly competitive pricing. Top notch facility

Diana

They were awesome working with my niece to get her in the car she wanted. A+

Robin Zimms

I cannot stress enough what an amazing dealership this is! Our sales rep. Darrell worked with us to find the perfect vehicle for our 16 yr. old. Professional, courteous and treated us like family! Every single employee met us with kindness & respect. I have purchased many vehicles & dealt with countless dealerships over the years, Audi by far excels above all. We are extremely pleased and they will have more of our business in the future!

Lori Huska

I went to salesperson Ingo , and being a German, his knowledge is exceptional! He gave me top dollar for my trade-in, and tried to give me the very best deal from the start. I could tell he is a good, honest man, and that he was looking for the best car for my lifestyle and tastes. I would refer anyone looking for an amazing car to go to Ingo, because he goes the extra mile! Very happy with my purchase and negotiation.

Traci Fickling

If your looking to buy, find JT at Audi OKC in Edmond! He is a very kind and respectful person and it was a pleasure meeting with him. Also, I

Eddie's Bar and Grill

Jeff and James (manager) are top notch. Audi is not your typical experience...professional from start to finish. The price they quote is the price you pay and finance was perfect. Great job guys.

Nick Carter

Ryan was ready for me as I dropped off my car for some routine service, to fix a scratch, and a recall to adjust an LED lamp concern. My service was completed both within the time stated and at the price quoted. I received a call while service was in progress. The dealership is clean, and employees are polite, efficient, and honest about car needs. As usual, the car was returned clean and washed.

kristi evans

Audi of OKC is great! I absolutely love working with Kyle in the service department. He is always great!

Nancy Coggins

JT was great to work with buying a car. We appreciate their service and flexibility! Thank you!

Dantron Colbert

First day I went in everything was great. Test drove the vehicle, got an appraisel on my trade. I came back the next day with a bank draft & down payment. The manager was VERY rude, seemed like he did not like the fact that I had found my own financing. Nor did he want to negoticiate on price of vehicle offered for sale. I told him I had found the same car down the road (1 yr older) everything else the same..color, make, model, mileage etc.. he argued they were totally different cars. As I begin to leave they grabbed my keys claiming they needed "mileage" on my trade. By that time I was already outside letting them know I would be leaving. Instead of them bringing my keys to me outside, they purposely left them inside so I could walk back into the dealership. Long story short I'm glad I chose to go down the road. Purchased the same vehicle at Bob Howard, which I was offered more for my trade, they negotiated the price of the vehicle & allowed me to use my own financing!! I don't ever plan on going back to Audi OKC!! Thanks for the bad experience though it saved me money at the end of the day!

Amber Pletcher

Roger Dolese was extremely helpful and not all pushy. We are very excited about what we left with!

Allison Brewer

Last month we bought our second vehicle from this dealership and could not imagine using anyone else. Staff here work very diligently to serve their customers, from our sales guy J.T. Too our favorite service guy Luke, we are never left with anything less than great experiences. My husband and I highly recommend this dealership to anyone in the place of looking for a new vehicle.

Paige Clark

Bob Moore Audi made the car buying experience very effortless! Our salesman JT made us feel like a priority and made sure that everything was finished on time!

Nancy Ice

Sales professional, Mike Callan, is amazing. He was patient, knowledgeable and not pushy! I cannot say enough about how pleased I am with his service. Sales Manager, Anthony Jew, is also a very nice gentlemen. I am pleased to know both of them. They were both very helpful.

Teresa Roe

I recently purchased a used car from Bob Moore Audi. The salesman who assisted us was Tanner Campbell. He was knowledgeable about the vehicle, was courteous, and was good to work with overall.

Justin Hoppock

The sales manager, Chris, was pushy, condescending and even insulted us. I still can't believe my wife and I were treated like that. It makes us never want to buy from here. Our original sales guy, Ryan, was the complete opposite. He listened to what we wanted, was laid back and very respectful. Avoid Chris at all costs.

Jordan Minto

Roger Dolese was fantastic! I am from Wichita and he waited for me to drive down to test drive and buy my dream Audi Q5! He made the process simple and enjoyable (unlike most car dealerships) I would recommend him again and again!!

Matthew Mangus

Bob Moore Audi was amazing to work with! They took car of me at every corner and their manager, James, went out of his way to make sure I wouldn't be inconvenienced. Our sales rep, Trey, was awesome to work with and made the entire process very easy! Ask for Trey when you go in!

Greg Mason

Mike Callan took great care of me and so did the whole team. Start to finish - a great experience. Mike answered all my questions and was quick to respond. Something that was hard to find elsewhere, surprisingly. I drove in from another city to make this purchase, so it was reassuring to find exactly what was described to me in text messages, phone calls, and pictures. No hidden problems. Eric Poston did a great job on the completion of the purchase as well. Thank you!

Angela Ramirez

Everything was great when purchasing but once the car was purchased and where gonna replace the vehicle's windshield the rubber was left loose and a small part was damaged when I got a hold of the salesman he stated he would get back with me yet that never happened. So contacted the dealer and left a voicemail and still haven't heard back and that early August. hate having to do this because it was all great until the windshield was replaced

Tara Roberson-Moore

I would not take my car to anyone else! The service department is always helpful and treat my car as if it was their own. My only criticism is that there are not enough loaner cars. I am located in a different community, so when I need service, I usually need a loaner or a second driver. That is not real convenient. It is not a deal-breaker though. This was the best car buying experience I ever had and the service, professionalism, and quality did not decline when the sale happened - it has continued.

Wendy Haag

My service advocate Kyle is wonderful, he keeps me updated on the progress of my Q5. Kyle does what he possibly can to ease the burden of vehicle repair and/or required service..

Dan Boyd

Went in for a passenger airbag/seat recall, which was done more quickly than advertised, but returned with a series of scratches on and in front and behind the passenger door. Cannot say for sure, but suspect a hanging power tool was the culprit.

AdrieAnna Cory

Really great dealership Ryan was very honest and helpful he helped me find the perfect car for me and my family at a great price I really do appreciate the help they provided me with.

Paul Gottes

On Saturday 4/6/19 we signed papers to trade in our vehicle on a 2016 Audi TT. The TT had hail damage so it needed to be left into the following week for PDR. We decided to have the wheels black powder coated and the windows tinted also while still at the dealership. On Friday 4/12 my wife went to pick up her new car. When she picked up the car she asked for a copy of the Carfax we had been shown, after several requests she was given a copy of the Carfax at which point she was told there is an airbag recall on the car but it would be a couple months until they had the parts to fix it. My wife got in her new car and began the trip home from Oklahoma City to Tulsa. Approximately 20 miles from Audi OKC the tire pressure monitoring system notified of a tire pressure issue. At this point she is on the Turner turnpike and now stressed trying to find a safe place to pull over and walk around her car to check the tires. After traveling several more miles she took an exit and stopped. No visual issues were found with the tires so she drove home. I checked the tires after I got home from work and found the tire pressures were all higher than recommended and not consistent with each other. It appears that after powder coating the wheels and putting tires back on, the dealership technicians couldn’t be bothered with actually checking the tire pressures and then saving the pressures in the tire monitoring system. Their laziness put my wife in a stressful and potentially dangerous situation. When driving home she noticed the driver door speaker making noise. On Saturday 4/13 we went by Audi Tulsa to have it looked at since the car is still under factory warranty. We also asked about the recall. An appointment was made to bring her car in on Tuesday 4/16. On Tuesday she dropped off her car, got her loaner and went to work. Later in the day her service manager called to tell her the speaker is bad, they will order a replacement and install on Wednesday. They completed the airbag recall. And the wheel alignment is way out of specification which they can fix for a fee. We told them to fix the alignment. Audi OKC had this car for several weeks, didn’t fix the stereo noise. They put the car through their extensive multi point inspection but didn’t catch that the alignment was out of specification, causing accelerated wear on the tires. Finally they were not able to fix a safety related airbag recall for a couple months but the Tulsa dealer was able to fix it within days. I called the dealership on Tuesday 4/16 and asked for a manager to discuss these issues. I ended up leaving a voicemail for James Samples, General Sales Manager, but he did not return my call. 4/20 Update. James Samples returned my phone call. He apologized for the performance of the dealership on the vehicle we purchased and committed to reimbursing me for the cost of having the suspension aligned at the Tulsa dealership. 5/13 Update. Still have not received check to reimburse for alignment. Had to contact James Samples again.

Saralinna Wilson

Great experience at Bob Moore Audi of Oklahoma City. Our salesman Jerin Thomas was phenomenal and pleasant to work with. He made this whole buying experience a breeze. We highly recommend Jerin.

Justin Terrell

We had an extraordinary car buying experience with Audi OKC! Remarkable value, customer service and superb product. Kudos to Darrell Jefflo for his professionalism, product knowledge and overall patience throughout the process. If you're in the market for a new car, I highly recommended you consider visiting Audi OKC.

Scott

Terrible experience with Adam, (a salesman that is not even there anymore) and horrible experience with Chris, the "manager". I have had terrible experience with this specific dealer before. They treated me extremely poorly back in 2008. I was hesitant to repeat the mistakes of the past. After I told Chris my story and why I am hesitant to buy, Chris told me, "buy the car and find out (how we will treat you)." Well Chris... I BOUGHT THE CAR.....AND I FOUND OUT! The smart thing to do was to walk away from that person...but I didn't... They will not return calls and they blatantly lied to me. I spoke with Audi of America and they settled with me and said the dealer will too. Sure. That seemed fair....I guess.... Well, I never got the call from the dealer. Never got a response or even a post purchase follow up. An apology would be nice, but that's shooting for the stars. Instead, I get texts about servicing and maintenance. Now was this a bad day for Chris? We all have those. Nope! Been to other Bob Moore dealers, spoke with other associates. Chris is not liked and his methods are toxic. He drives good associates and customers away. I do not understand how he is in a manager position. Sometimes it pays to know the right people? Buy your Audi in Dallas. Take your business to Tulsa. I will go anywhere else but here. Now I will be fair and say the gentleman in parts is good to work with. Ryan is a good salesman, more relaxed and honest. I didn't buy a car from him but maybe I should have. I understand the whole dealership is not bad. 2005 was a great experience. I could have gone to BMW, Lexus, or Mercedes. But I came here...good ol' Bob Moore Audi. I was really excited for my next vehicle purchase experience and now the car is a constant reminder of the nightmare I had to go through at Bob Moore. Sales is about building relationships and creating great experiences. You will not get these here. I can't wait to get my generic, "Our manager would really like to speak with you more regarding this matter. Please reach out to us..." response. I never got a call then...I probably won't get a call now....

Cindy Prince

Great service but quote for repair was way lower than reality. Quoted $250 & bill was $387.... Need to be upfront in case someone can't afford the total and give them option to take elsewhere for repairs. Otherwise, they got my car fixed the next day and cleaned it better than I do.

Crystal Nowell

Always a great experience! My service rep Kyle is extremely knowledgeable, always helpful and courteous.

Amanda Young

I had a fantastic experience at Bob Moore Audi OKC. My sales representative Kelsey was amazing and went above and beyond to make sure I was taken care of. It was freezing cold the night I decided to go look and he even brought the vehicles inside for me to look at so I didn't have to freeze. Sales manager Chris (MLF) made sure I got a great deal on my trade-ins and put up with all my crazy numbers I make up in my head. I highly recommend this business and will use them again in the future.

Tabatha Smith

The service consultant Jose Santos was very pleasant and I would recommend anyone with an Audi go and see them.

Ryan Morgan

If good customer service is being on the phone with a manager just over a minute and being told "when are you going to get to the point and the reason why you called" then I'd say they're killing it.

Real Earth Remedies

I bought my car on July 16th 2019. I live 3 hours from the dealership and I have had to make 4 trips to the dealership because of their mistakes. Today is 9/3/2019 and I still haven't received my title.

S Jones

Thank you Tanner for helping us find the vehicle we wanted. Car buying usually is not a pleasant experience but this time at Bob Moore Audi we have no complaints.

Susan Arnold

I did not have an appointment on the day I visited Audi OKC, but Ryan fit me in and was extremely polite, courteous, kind and helpful! Ryan was amazing--thank you for all the help! And my car was wash/cleaned and looked brand new! I was excited to drive it out of the garage. : )

libei pan

Safak (Shaw) Durmus was great ! Take care of me with my car purchase. He is super knowledgeable on Audi’s. You can ask for him. He will take care of you!

Kenneth Horvath

Returned X5 for a tire leak, (which was to be fixed before we took delivery), valve stem had to be replaced. Had to leave it over night. We got a nice loaner car. Car was ready Saturday, we arrived 15 minutes before closing, car was waiting for us. We drove about 30 miles. Same tire went flat. Had to limp home Audi was closed until Monday. I took the tire to Firestone, we could see the valve stem was not install properly, the valve had to be replaced again, this time correctly

Emily Fiaccone

My husband and I came in on a Saturday afternoon. We were briefly stopping by as our baby was asleep at his grandparents’s house and we had a few, kid-free minutes to go on a test drive. We walked into the showroom and it was love at first site. We immediately fell in love with a color combination of interior/exterior and had to drive the car in the showroom. Cody was amazing and brought the car around quickly so we could drive it. We drove a SQ5 and a Q7. We knew the SQ5 was special and decided on that one after one test drive! We hadn’t planned on buying a car that day but Cody and the sales team went above and beyond to make it possible. We were in a time crunch and they made the process so smooth, quick and efficient! I am beyond happy with our experience and LOVE my new Audi! I’ve gotten so many compliments. It feels like a family car, luxury vehicle and sports car all in one!! Thank you Cody and team, we look forward to a lasting relationship!

Danny Breeden

Would give Zero if I could. Took over a week for appointment and when I got it in tried to charge me $1,105. When I got estimates at two other dealerships they were $420 and $445. Second dealership said I don’t have an explanation other than they tried to rip you off.

Clyde Page

During my service visit, they exceeded my expectations.

Jeremy Schuster

Always the best experience at a Bob Moore dealership! Purchased our second Audi today a Q5 and will be back again !

Alejandra Garcia

Yesterday evening we signed papers to put a car on hold for us. The next day we got the call for us to go in because everything was good to go & when we got there they had sold it to another customer.

John Bunting

Ryan Shock and his team at the Audi service department did a fantastic job. They worked around my schedule, did an excellent job on the repairs, and left my car much cleaner than when I dropped it off.

Patrick Koiner

The service department is top class.

Wendy Williams

Great service department. Very courteous Lucas is a great service advisor and explained everything very well

michael yang

I have been in the Audi A5 for almost four years. Two months ago, when I braked have a harsh sound. I sent the car here. They didn't solve the problem for me. The explanation was that the Audi in winter There will be such problems, or because the brake pads are too tight, I am still driving a squeaky car. . .

Kathy Raines

I give an A++ to everything except the exterior car wash. My car was actually cleaner on the outside before I brought it in. Had bird poop on the hood which was all still there after the wash, but mostly, the construction dirt from the adjacent lot wreaked havoc on my car. That part, disappointing.

Justin Thomas

Great experience with Audi Sport Ambassador Safak at the Audi store in OKC. Engaged with us really well answered all our questions and got us a good deal! Go buy an Audi!!!

Kris Morrison

The staff at Audi of OKC were very professional and treated me fairly. I got a fair price for my trade and a great price on the vehicle I purchased. I would definitely do business with them again.

Stacy Arnold

Live in Tx and bought car over phone. Experience started out great...salesman and GM nice and very accommodating. Got to the end of the process and everything started to fall apart. Car had clear damage to front fender that was not disclosed and needed to be repaired plus only one key fob worked!! GM assured me GM dealer would reprogram for $50....not true, $150 was best price I could find. Front fender damage cost $500 for dent/paint repair! Love my car, but the actual delivery was misrepresented and not a happy experience. On a good note: the finance man...Joe was AWESOME and possibly the only reason we left with the car!! Thank you Joe!

Santiago Ruiz

Ryan Muniz did an excellent job showing me the car and following up with me after.

Tyler Elmore

Dropped my car off to have a check engine light looked at. Repairs were done the next day and Kyle gave me updates throughout the process. Took the stress out of the situation and the facility is always so clean.

Alan Mager

My brother and I both are under thirty and look young, Roger took the time to show us the cheapest car on the lot and did not treat us any different then the guy buying the $60,000 new Audi! Good experience!

Brian Munroe

In regards to sales... Trey was awesome, knowledgeable, and extremely courteous and pleasant. The Sales manager, Chris Ray, was equally impressive. They made the purchase like it should be... No pressure, answered all questions, and made the process streamlined and enjoyable! My financing was taken care of by Mr. Kendrick Neal. We had some confusion over products offered/accepted (Read Everything!), but in the end it has been worked out and he is a man of his word, and I believe our minor dispute was more of a misunderstanding. The GM (Jeremy Freeman) was also incredibly helpful. For a GM to take the time to correspond with a consumer shows true appreciation and a desire to keep customers. Overall, this is a beautiful showroom, they have an outstanding Audi inventory, and a very healthy pre-owned inventory as well. It is a very solid place to buy either new or pre-owned vehicles. We have also purchased through Bob Moore Nissan in Norman, but this was an equally enjoyable experience.

Jason and Sandi Barr

Easy to work with. Super responsive. That's the good. Now the bad. The pictures were a little misleading but I decided to purchase anyway because it was simply cosmetic. Of course, there's always a risk when buying a used car. However, when they push how it's passed all their inspections and then the check engine light comes on less than 24 hours after I left the lot, I question their tactics. I reached out and heard nothing back. Won't buy from there again and won't send anyone to them.

Bill Mager

Roger Dolese was incredibly helpful in selling me a car. I highly recommend doing business at Bob Moore especially with Roger.

Victoria Cassidy

OKC Audi treated me like a valued, respected customer. They gave me an incredible deal on the best car in the showroom, the one that stole the glory from all others. Well, besides the R8 of course. They paired me up with the employee who knew my car best and who was enthusiastic about its features and quality. The car sold itself and the manager made the price fit in my budget. They helped me take advantage of every discount and rebate that I qualified for. The car is amazing and the drive home was fantastic- more features, power, safety, and sound than I have ever experienced, and I have been a loyal Audi owner for 25 years. I recommend OKC Audi for anyone who want a top quality car and a top quality car buying experience!

Robert Burton

Everyone was very helpful and friendly. Great experience and we love our new car!

John Woods

The people were very professional and help. The facility was great and service was very quick. Thanks!!

Linda Burns

They fixed my problem. Lucas was very courteous and kept me apprised of when I would get my vehicle back, what they found, etc... All around a great experience.

Amy Chase

Great salesman who really went the extra mile to find me a vehicle that fit my budget and lifestyle.

Tia Hildabrand

Kyle is the BEST! Takes care of my car in a professional and timely manner!!!!

Mark Sandifer

Audi Oklahoma City were friendly, professional, and helpful with the recall that I had on my A4 Allroad. I have enjoyed my current Audi, and my prior Audis.

Will Richardson

Michael Dash was so helpful with getting us situated in our new vehicle, specifically the in car technological functions, and Donnie was just as helpful getting a small cosmetic issue taken care of promptly. Thanks for everything!

Brian Bevins

Roger Dolese (salesman), James (manager) and Jozef G. (Finance) were all five star reps for Bob Moore Audi. We thought the deal was good and then I spoke with my husband who was not as happy and they ALL worked with me to get the numbers where we needed to be. I am now a super happy owner of the new Q8 and even had a “good time” spending the money

SAMUEL ZOKER

Not too long ago, I purchased a vehicle from Audi Oklahoma City. For the record, this was the best vehicle purchase experience I have ever had. I have purchased six vehicles over the course of 20 years from different dealership. Nothing compared to my positive experience with Audi Oklahoma City. Mr. Ingo was my salesman/representative and from the moment I entered the dealership and throughout the entire process he was very helpful and understanding. He answered all of my questions and Moore. He also assisted me on his Private time gathering documents for my vehicle. I just want to say thanks to Mr. Ingo and the entire Audi Oklahoma City team. This is how car buying should be.

Greg Guymon

This is the second Q7 I have purchased in as many years and Anthony Jew is such a pleasure to work with. Audi of OKC makes the car buying experience what it should be; transparent, easy, quick and courteous.

Jimmy Rogers

Trey was the man as far as getting me exactly what I wanted and could afford. In and out in less than 30 minutes, in regards to picking out my vehicle.

Isaiah DeHerrera

Jose always does a great job in service!

Terri Barnett

From beginning to end and after 5 years the service has been great! Kyle has been my service rep and he is always very informative and responsive to any issues or concerns I have regarding my Audi! It's been a great experience and I highly recommend Audi and Kyle!

Bill Furlong

The team at Audi OKC was fantastic to work with. They put a good offer on the table And stuck by it as we finalized things. They were incredibly responsive, answering text messages day and night and even while on vacation. And when I went to pick up the car they offered great service and we’re a pleasure to work with. This was car buying at its best.

Michael marjerrison

To say a dealership stands out for being the WORST EXPIRERENCE EVER when purchasing a vehicle is significant. Any dealership should not make the customer feel as if they are an inconvenience. The costumer service is terrible, describing it as "rude" would be an understatement. Dismissive, uninterested, disengaged, and dishonest are some words that can be used to describe the overall experience.

Bear Gammell

Their service team is always top notch. Jose took good care of me. Had car detailed and looks as good as the day I bought it.

Michelle Ratcliff

Thank you, TANNER for an awesome experience. Very knowledgeable and not pushy which made the entire process better. I had no intention of buying today, but walked away with a new Q5 - thank you again for your assistance and patience. I would definitely recommend visiting Tanner if you are in the market for a new car. Great job Audi OKC!!

Marion Logan

The service advisors and staff are always easy to work with, but each time they've worked on anything dealing with my tires, one of the tires leak air within a day of me getting my car back. But their work is usually topnotch. I keep going back to them because their work is good and because no one else can work on my car in OKC.

Steve Esco

Good communication. Completed job on time. Did all we asked.

thehurds4 .

Audi service is always great! I love getting a loaner car, it just makes auto maintenance a much easier task. Jose is my service rep and he is always upfront and knowledgeable.

Chase Reeser

Everyone at Audi is super dope and helpful... they'll do whatever they can to make sure you get into the best of fine German design and execution! Anna Nicole Smith (my 2019 Q5) and I are very pleased

Tyler Morgan

Not pleased with the service department. They should want your business but really want your money more than anything. They state they’ll fix something once the part comes in and then they say oh this person is no longer with us when they lied to me several times stating it was supposed to be like that on new vehicles. We aren’t stupid. Also then tell me just to look at something it’s going to cost me $150 plus whatever the parts cost. My hood latch security was supposed to be fixed and isn’t, it’s not even safe to drive and what do I get $$$.. We purchase warranties for a reason. Provided me with rentals for a long time and now won’t. I will for sure be going else where with my business on my next Audi. Talk about shady business. Bob Moore for sure doesn’t care if you ever return. They tried to pull the same stuff at Porsche before.

Chad Foote

Darrel Jefflo is amazing he is very knowledgeable in all things Audi he isn't pushy at all and doesn't try to put you in a vehicle that you can't afford

Sheila R. Smith

Very disappointed. We actually walked around for 15 minutes and NO ONE approached us asking if we needed assistance. Bob Moore dealerships are usually better than this. We will take our business else where.

Jesse Jobe

Salesman JT did an amazing job, didn't try to sell me on anything I didn't want and got me an amazing deal on an amazing car.

Kathy Wilson-Gold

The best part of owning an Audi is not only the fact that it is an amazing car, but you have access to a stellar service department. Jose and Jake made sure my experience was perfect. I highly recommend the Bob Howard Audi Service Department.